Home agent vs customer retention specialist

The differences between home agents and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a customer retention specialist has an average salary of $33,422, which is higher than the $23,972 average annual salary of a home agent.

The top three skills for a home agent include customer service, inbound calls and windows. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.

Home agent vs customer retention specialist overview

	Home Agent	Customer Retention Specialist
Yearly salary	$23,972	$33,422
Hourly rate	$11.53	$16.07
Growth rate	5%	-4%
Number of jobs	80,123	204,538
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 40%
Average age	49	40
Years of experience	-	12

Home agent vs customer retention specialist salary

Home agents and customer retention specialists have different pay scales, as shown below.

	Home Agent	Customer Retention Specialist
Average salary	$23,972	$33,422
Salary range	Between $15,000 And $36,000	Between $26,000 And $42,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between home agent and customer retention specialist education

There are a few differences between a home agent and a customer retention specialist in terms of educational background:

	Home Agent	Customer Retention Specialist
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	-	-

Home agent vs customer retention specialist demographics

Here are the differences between home agents' and customer retention specialists' demographics:

	Home Agent	Customer Retention Specialist
Average age	49	40
Gender ratio	Male, 26.3% Female, 73.7%	Male, 42.4% Female, 57.6%
Race ratio	Black or African American, 5.4% Unknown, 4.3% Hispanic or Latino, 13.6% Asian, 7.0% White, 69.4% American Indian and Alaska Native, 0.3%	Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	13%	7%

Differences between home agent and customer retention specialist duties and responsibilities

Home agent example responsibilities.

Manage customer transactions in POS system.
Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
Used many integrate systems to troubleshoot customer issues in a timely and efficient manner
Deliver their groceries into their home.
Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand.
Load printers and troubleshoot printer functionality for ticket delivery.

Customer retention specialist example responsibilities.

Prepare proposals and analysis for county Medicaid facilitators to educate regarding available manage care programs.
Demonstrate superb organizational and multitasking abilities
Demonstrate superb organizational and multitasking abilities

Home agent vs customer retention specialist skills

Common home agent skills

Customer Service, 31%
Inbound Calls, 16%
Windows, 8%
Outbound Calls, 7%
Troubleshoot, 4%
Customer Inquiries, 2%

Common customer retention specialist skills

Customer Service, 20%
Inbound Calls, 12%
Outbound Calls, 9%
Customer Satisfaction, 5%
Customer Complaints, 5%
Customer Accounts, 5%

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Sales Industry
Home Agent
Home Agent vs Customer Retention Specialist

Updated January 8, 2025

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