Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between implementation coordinators and help desk coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an implementation coordinator and a help desk coordinator. Additionally, an implementation coordinator has an average salary of $71,799, which is higher than the $40,262 average annual salary of a help desk coordinator.
The top three skills for an implementation coordinator include project management, customer service and client facing. The most important skills for a help desk coordinator are technical support, phone calls, and troubleshoot.
| Implementation Coordinator | Help Desk Coordinator | |
| Yearly salary | $71,799 | $40,262 |
| Hourly rate | $34.52 | $19.36 |
| Growth rate | 10% | 10% |
| Number of jobs | 25,483 | 89,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 49% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
In a company setting, an implementation coordinator is primarily in charge of spearheading the efforts in implementing new information technology (IT) systems and networks, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around working with analysts and engineers to devise strategies in identifying and meeting a company's IT needs. They are in charge of delegating tasks within IT teams, disseminating necessary information to various departments, developing instructional materials for employees to be familiar with new systems, and providing technical support as needed.
Help desk coordinators are in charge of supervising help desk staff members who are responsible for helping customers privately either by phone, email, or in person. Generally, they are tasked to hire, schedule, and provide feedback and evaluations to employees. Also, they regularly examine the hardware and software to make sure that they are in good condition. Other tasks include initiating customer contact, resolving complaints, and responding to technical problems when they occur. Help desk coordinators are expected to be able to multi-task, work well under pressure, and advanced technical knowledge.
Implementation coordinators and help desk coordinators have different pay scales, as shown below.
| Implementation Coordinator | Help Desk Coordinator | |
| Average salary | $71,799 | $40,262 |
| Salary range | Between $50,000 And $102,000 | Between $28,000 And $57,000 |
| Highest paying City | Los Angeles, CA | Philadelphia, PA |
| Highest paying state | California | New Jersey |
| Best paying company | Baker Hughes | Ecs Federal |
| Best paying industry | Technology | - |
There are a few differences between an implementation coordinator and a help desk coordinator in terms of educational background:
| Implementation Coordinator | Help Desk Coordinator | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between implementation coordinators' and help desk coordinators' demographics:
| Implementation Coordinator | Help Desk Coordinator | |
| Average age | 42 | 42 |
| Gender ratio | Male, 42.9% Female, 57.1% | Male, 51.4% Female, 48.6% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.5% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |