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The differences between inbound sale representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-8 years to become an inbound sale representative, becoming a service representative takes usually requires 6-12 months. Additionally, an inbound sale representative has an average salary of $46,054, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for an inbound sale representative include excellent interpersonal, customer service and mutual funds. The most important skills for a service representative are customer service, client service, and patients.
| Inbound Sale Representative | Service Representative | |
| Yearly salary | $46,054 | $33,692 |
| Hourly rate | $22.14 | $16.20 |
| Growth rate | 5% | -4% |
| Number of jobs | 118,186 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 51% |
| Average age | 46 | 40 |
| Years of experience | 8 | 12 |
An inbound sales representative is in charge of securing sales by responding to calls and correspondence from clients, ensuring efficiency and customer satisfaction. They may arrange appointments, answer inquiries, offer products and services, and discuss product specifications. There are also instances where they must perform follow-up calls on outbound transactions, process payments, or establish billing plans in adherence to the company's policies and regulations. Furthermore, an inbound sales representative must address issues and concerns from clients, resolving them promptly and efficiently.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Inbound sale representatives and service representatives have different pay scales, as shown below.
| Inbound Sale Representative | Service Representative | |
| Average salary | $46,054 | $33,692 |
| Salary range | Between $27,000 And $75,000 | Between $24,000 And $45,000 |
| Highest paying City | Boston, MA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Altice USA | Northern Trust |
| Best paying industry | - | Government |
There are a few differences between an inbound sale representative and a service representative in terms of educational background:
| Inbound Sale Representative | Service Representative | |
| Most common degree | Bachelor's Degree, 38% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | University of Southern California | - |
Here are the differences between inbound sale representatives' and service representatives' demographics:
| Inbound Sale Representative | Service Representative | |
| Average age | 46 | 40 |
| Gender ratio | Male, 46.4% Female, 53.6% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |