Information technology manager jobs in Las Cruces, NM

Purpose: This position manages and directs the overall information systems activities for a District Attorneys Office and its associated satellite offices, a statewide network, or a large-scale systems project. Supervision: Incumbent receives administrative direction from the District Attorney or the Chief Technology Officer. Incumbent supervises other subordinate staff. Examples of Work Performed: Incumbent manages and directs the overall information systems activities and services in support of a multiple-site district network; designs and manages the maintenance of the local area networks; develops and monitors information systems goals and objectives; establishes, implements, and monitors information systems policies, procedures and standards; assists in the development of the information systems budget and information technology plan; monitors information systems budget and expenditures; manages information systems contracts; and performs other related job duties Distinguishing Characteristics: This is a management level position which primarily involves the management of information systems resources in an open-platform environment. Working Conditions: Work is performed in an office environment. Physical effort and frequent travel may be required. Incumbent may be required to work beyond normal working hours. Consistent exposure to VDTs, CRTs and other electrical devices can be expected. Knowledge, Skills, and Abilities: This position requires extensive knowledge of information systems technology, operating systems, systems applications and development, knowledge of design, implementation, and maintenance of network systems; effective writing and verbal communication skills, effective systems analytical skills, effective management skills; ability to analyze and recommend solutions to complex systems situations, ability to evaluate and allocate staff resources to accomplish goals and objectives. Requirements: Bachelors degree from an accredited college or university in Business Administration or Management with a technology emphasis, Computer Science, or IT related engineering or other directly related field. Six (6) years directly related work experience and/or education in IT and IT management including two (2) years directly related work experience in information systems, database administration, and/or systems design and analysis. Preferred Qualifications: Bachelors degree from an accredited college or university in Business Administration or Management with a technology emphasis, Computer Science, or IT related engineering or other directly related field. Eight (8) years directly related work experience and/or education in IT and IT management including four (4) years directly related work experience in information systems, database administration, and/or systems design and analysis.

Job Description Director of Commissioning Data Centers - El Paso, TX (Relo or Heavy Traveler) This opportunity is working directly with a leading mission-critical data center developer / wholesaler / colo provider. This firm provides data center solutions custom-fit to the requirements of their client's mission-critical operational facilities. They provide reliability of mission-critical facilities for many of the world's largest organizations (Enterprise, HPC, and Hyperscale Customers). This career-growth minded opportunity offers exciting projects with leading-edge technology and innovation as well as competitive salaries and benefits. Manage and Direct the overall commissioning process in the department, follow standards set by the organization and oversight of multiple cxa projects and directing CxA Vendors for data center projects. This candidate will act as a Commissioning Subject Matter Expert (SME) to ensure that commissioning experts follow cxa standards, adhere to a thorough quality management / QC process and procedures that validate and document client's systems. This candidate will also manage / handle / delegate any technical commissioning issues in the cxa department. Responsibilities: Direct multiple CxA Projects in the department as a Program Manager that consists of in-house commissioning engineers, cxa project managers, qa/qc and CxA Vendors on a wide range of data center CxA projects Will direct staff ; candidate will be managing the technical aspect of projects and act as a higher level technical resource for commissioning teams Ensure CxA standards are being followed for: Equipment pre-start-up and start-up procedures; Development of standard operating procedures (SOP's) and Methods of Procedures (MOPs); Comprehensive Commissioning documentation Ensure that the overall CxA process is being followed with the highest of standards: Commissioning test procedures and reports Commissioning logs, equipment checklist, and other tools to track commissioning projects Comprehensive reports which include: recommendations for optimizing building operations functional checklists list of deficiencies equipment operation maintenance manuals Have the department follow Cxa Standards: Review design criteria, specifications, drawings, equipment submittals, and other documentation pertinent to commissioning Integrated system testing; Load Bank Testing; Compilation of all testing procedure results Functional tests for various building MEP systems, such as: fire alarm and control systems, HVAC, Chillers, CRAC units, normal and standby electrical distribution systems, UPS, standby generators, and emergency lighting, etc. System Assembly; Commission plan preparation Follow company QC process and procedures Interface with clients, contractors, equipment vendors and owners agents as needed; Execute project assignments; Interface with project contractors, vendors, and testing technicians; Interact with all facets of the company: engineering, design, etc. Manage Processes for verification of cxa results of test reports Assist with field troubleshooting of commissioned equipment as needed; Field experience in the operation and application of Power Quality Analyzers, Power Disturbance Analyzers, Data loggers, and related system testing equipment; Or with Mechanical: Chillers, Liquid cooling, HVAC, CRAC , CRAY, Air Handlers, etc ; Controls: BMS, BAS, PLCs , SCADA, etc Qualifications: 10 to 15 + years experience in the Electrical / Mechanical / Controls Commissioning Field 5+ years in a lead capacity preferably working on commissioning Projects Bachelor's / Associates Degree as an Electrical Engineer / Mechanical Engineer a plus PE a plus A/E or CxA experience working in complex facilities or mission critical projects Previous Data Center / Mission Critical experience a MUST Excellent communication skills, both written and verbal (this role requires heavy amount of writing, documentation, and client interaction) Experience with Level 1-5 commissioning Experience managing / directing cxa teams and developing plans for large scale commissioning projects Experience with IEEE / ASHRAE procedures and protocols a plus Possess basic knowledge of systems design for various projects Experience using Microsoft Word, Excel, and Microsoft Project Previous experience in the Military / Military veterans in all branches that have experience with Electrical / Mechanical is a huge plus (Navy Nukes- EMN, ETN, MMNs, Seabees, Army - Power Generation, Air Force - Power Production, Generator Techs, Maritime, Coast Guard, etc.) Open to Travel to site or Temp Relo Submittal Instructions: Please apply directly by clicking the link below, alternatively you can forward your resume directly to: ************************************** After applying, if you have further questions, you may call ************ and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, *************************** If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!! Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan EOE/AA Employer M/F/D/V Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate

Job SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities Incident & Request Handling: Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based). Support via Teams, phone, email, and in person; document root cause and steps taken. Aim for first-contact resolution where possible; clearly communicate ETAs/next steps. Devices & Endpoint Management: Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps. Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys). Perform health checks (disk, patch, antivirus status) and remediate. Accounts & Access: Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege. Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses. Collaboration & SaaS Support: Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS. Troubleshoot MFA/SSO issues, profile problems, meeting/device performance. Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests. Knowledge & Documentation: Create/update KB articles for repeat issues; keep “How-To”s and SOPs current. Education/Experience High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred. 1-2 years of hands-on IT support/help desk experience. Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools. Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC. Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment. Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues. Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN). Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

Mission IT OperatorJob Category: Information TechnologyTime Type: Full time Minimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * * You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment. Shift Work - Panama - rotate every 3-4 months What You'll Get to Do: - Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems - Analysis techniques and procedures. - Ensure appropriate function of hardware, software, or system functional specifications. - Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity. - Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users. - Supports new infrastructure projects. - Maintains all configuration documentation for assigned infrastructure. - Master the steps required to effectively manage and prioritize incidents. - Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk-up channels. - Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution. - Create and manage support tickets in a web-based ITSM/CRM platform while actively troubleshooting and communicating with end users. Perform initial assessment, triage, and resolution for common incidents; escalate complex or critical issues to Tier 2 or appropriate technical teams. More About the Role: - Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs. - Monitor, recognize, evaluate, and correlate system and network problems. - Responsible for maintaining a privileged user level of access, across numerous high-priority systems. - Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise. - Interpret system documentation and record problems in appropriate reporting tools. - Support after-action activities, by collecting data that describes the environment at the time of the failure. - Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution. - Restart system services as needed. - Restart system hardware as needed. - Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates. - Coordinate with any required resources across the enterprise to resolve operational issues. - Work with other 24x7 ground segments across multiple locations providing enterprise-level maintenance support, with high customer visibility into all actions and responses. Required Qualifications: - Active TS/SCI with Poly required. - Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification. - AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years of related experience in lieu of education requirements. - Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses. - Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations. Desired Qualifications: - System administration experience to include UNIX, Linux, and Windows platforms - Experience with virtualization technologies and software such as VMware - Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concord allspark This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. ________________________________________________________________________________________ What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Your potential is limitless. So is ours. Learn more about CACI here. ________________________________________________________________________________________ Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $47,900 - $95,600 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

CDM Smith is seeking a Geospatial Technology Leader to join our Digital Engineering Solutions team. This individual will lead the Geospatial Technology group within the Digital Engineering Solutions team, helping to drive strategic architecture, engineering and construction (AEC) initiatives through advances in GIS and mapping technologies, reality capture, remote sensing, the internet of things (IoT)/sensors, and custom solutions and workflows for AEC professionals. The Geospatial Technology group will lead the firm in best practices for these types of technologies, helping to set the CDM Smith Way for our AEC design, planning, and construction practices, while also keeping the firm ahead of the curve with new and emerging technologies in this space, including the geospatial technology elements of digital twins. This position is for a person who has demonstrated leadership capabilities, is business savvy, experienced with geospatial technologies for the AEC industry, and enjoys framing a problem, shaping and creating solutions, and helping to lead and champion implementation. As a member of the Digital Engineering Solutions team, the Geospatial Technology group will also engage in research and development and provide guidance and oversight to the AEC practices at CDM Smith, engaging in new product research, testing, and the incubation of innovative ideas that arise from around the company. The ideal candidate will have a proven record as a team leader and expert in the field of AEC geospatial technology, with a mindset of continuous learning and curiosity leading to tangible results. - Lead, monitor, supervise, and evaluate the Geospatial Technology group. This includes aligning the group to the Digital Engineering Solutions team's goals and objectives. This further includes providing guidance, instruction, training, and leadership skills to inspire the group to perform at their optimum, working efficiently together and maximizing the team's potential. - Motivate and inspire the Geospatial Technology group by creating an environment that promotes positive communication, encourages bonding of group members (both within the Geospatial Technology group and across the broader team as a whole), and demonstrates flexibility. - Display excellent interpersonal skills to build quality relationships with the team and across the organization, be goal-driven, and manage the day-to-day activities of the team efficiently. - Achieve goals that contribute to the growth of the organization. - Help to identify and prioritize business use cases. - Provide oversight and management of the various geospatial technology efforts for AEC-related needs. - Help lead vendor relationships such as Esri. Help establish relationships with other geospatial technology vendors as applicable. - Establish common standards, best practices, etc. for CDM Smith's AEC practices from a geospatial technology perspective. Work closely with CDM Smith's Information Technology team and support the IT infrastructure, cyber security, and other IT-related organizational policies. - Be a collaborative partner to our business line stakeholders by understanding the business needs, the key strategic objectives of the business line stakeholders, and what those stakeholders need to achieve their strategic objectives. Be seen by the business line stakeholders as an extension of their team. - Help drive the business strategy, working with leadership to identify and prioritize problems best suited for custom solution and workflow development. Effectively translate business challenges into advanced digital solutions and help quantify the various types of risks and rewards for solutions to be prioritized. - Manage staff, evaluate performance, mentor, and plan career paths, approve paid time off (PTO) and training, ensure human resources (HR) policies are followed and make recommendations regarding staffing decisions. - Present to both internal and external audiences as needed. - Assist the business with marketing, communications, and business development descriptions and activities from a technology perspective as needed. - Assist with internal and external website descriptions and strategic company communications campaigns as needed. - Perform other duties as required. \#LI-LP1 \#LI-REMOTE **Job Title:** Senior Manager, Geospatial Technology **Group:** COR **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of relevant experience with at least 4 years in a supervisory or leadership capacity. - Equivalent additional directly related experience will be considered in lieu of a college degree. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 0% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Skills and Abilities:** - Expert ability to lead teams of managers and staff. Team-oriented, positive, collaborative and reliable, actively communicating, listening, and being accountable and respectful to others. - Proven leadership capabilities with the ability to organize, plan, prioritize, and to manage time and changing priorities. - Possesses excellent written and oral communication skills and ability to interact with varying levels of staff, including senior management and vendors. Ability to communicate well with people from both technical and non-technical backgrounds. Passionate about creating clarity by using accessible language. - Expert knowledge and proven ability to plan and oversee large and highly complex geospatial technology programs and projects. Inquisitive, with a desire to ask questions and gain a deeper understanding of business issues. - Innovative and able to imagine new solutions to any problem. - Business-oriented with a solid understanding of business requirements and vernacular. - Ability to develop a deep knowledge of business units and build positive relationships, both horizontally and vertically. Passionate about helping business lines drive their success with custom digital tools. - Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit, as well as with leadership and functional teams. - Advanced organizational and decision-making skills. Highly detailed or less detailed as appropriate. - Advanced ability to understand the function and capabilities of new technology trends. Curious. Stays abreast of current and upcoming technologies and tools. - Confident in challenging perceptions and biases of individuals diplomatically at every level of the organization to enact improvements. - Ability to operate in a high-energy, high-intensity, and evolving environment. **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $148,637 **Pay Range Maximum:** $260,166 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Fully Remote or Hybrid Work Options may be considered for successful candidate. **Additional Pay Range Information:** The pay range for this position is listed above. This pay range is a good faith estimate representative of all experience levels for this position based on the geographic location assigned to the position. Please note that pay ranges vary based on geographic location. In addition to geographic location, the company considers several other factors when extending an offer including but not limited to the role, function and associated responsibilities, the candidate's work experience, education/training and key skills. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Description & Requirements The Lead of Software Governance will lead initiatives that ensure enterprise software systems are implemented, maintained, and governed with security, efficiency, and compliance. This role bridges technical operations and governance, combining hands-on IT expertise with strong process and risk management capabilities. Working closely with Privacy, Security, Data Governance, Artificial Intelligence and Operational teams, this manager ensures that software investments are secure, compliant, and aligned to organizational goals. The ideal candidate has a background in IT operations, software implementation, or technology support, and a growing passion for governance, risk management, and process improvement. This position will lead Software Governance for Maximus, ensure operational continuity and strengthen the maturity of software governance practices across the organization. This is a remote position Essential Duties and Responsibilities: - Manage the intake process, risk assessment, and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues; coordinate multi-team resolution. - Integrate regulatory and licensing requirements into governance workflows (e.g., CMMC, SOX, NIST, ISO 27001). - Own software documentation, SOPs, and audit readiness materials, ensuring accuracy and alignment with governance standards. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Support the Senior Manager of IT Governance by ensuring continuity of governance operations and providing subject matter expertise on software lifecycle governance to cross-functional teams. - Lead cross-functional working groups to improve the software review process, risk assessments, and end-user experience. - Build and maintain strong relationships with SMEs and internal stakeholders. Job-Specific Essential Duties and Responsibilities: - Manage the intake process, risk assessment and governance of software acquisitions across business units. - Partner with Software Governance Board stakeholders to ensure all software aligns with security, compliance, and lifecycle standards. - Develop and maintain software governance processes that ensure proper onboarding, renewal, and decommissioning of applications. - Serve as a key escalation point for software governance related issues and coordinate resolution across IT and business teams. - Support and enforce compliance with corporate policies, licensing agreements, and regulatory frameworks (e.g., CMMC, SOX, NIST, ISO 27001). - Maintain software documentation, SOP's, and audit readiness materials. - Identify opportunities for process automation and efficiency within software governance and process workflows. - Act as deputy to the Director of IT Governance, ensuring continuity of governance operations and serving as an internal consultant for software lifecycle issues. - Lead cross-functional working groups to improve the software review, process, risk assessments, and end-user experience. - Build and maintain strong relationships with SME's and internal stakeholders. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Job-Specific Minimum Requirements: - Bachelor's degree in information technology, Computer Science, or a related field or sufficient experience. - 7+ years of experience in IT project management, IT governance, software implementation, or Information Technology roles. - Proven experience managing or supporting enterprise software environments (e.g., SaaS, on-premise, cloud-based systems). - Familiarity with software lifecycle management, configuration management, and Application Portfolio management. - Strong understanding of IT risk, compliance, and governance frameworks. - Demonstrated ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment. - Excellent communication, problem-solving, and facilitation skills. - Technical and Analytical Acumen - Process and Continuous Improvement - Risk Management and Compliance - Collaboration and Influence - Vendor and Stakeholder Engagement - Strategic Problem Solving Preferred Skills and Qualifications: - Experience managing or contributing to software asset management (SAM) or governance programs. - Hands-on experience with ITSM or ITIL-based service delivery processes. - Familiarity with Smartsheet, ServiceNow, Coupa, Jira, or asset tracking tools. - Certifications such as ITIL, GRC, or PMP are a plus. #techjobs #VeteransPage EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 130,000.00 Maximum Salary $ 165,000.00

IT Systems Administrator - Franklin Mountain Management | Full-Time | El Paso, TX Franklin Mountain Management (FMM) provides best-practice Business Services to FMI and FM family of companies in the areas such as Financial Accounting, Investor Relations, HR, IT, Purchasing and Procurement, Legal, and Risk Management. FMM is seeking an Information Technology professional to join our team in the role of Network Engineer. The position is located in Franklin Mountain Management, LLC located in Downtown El Paso, TX, we offer competitive pay, benefits, and opportunity for advancement. Job Summary: The IT Systems Administrator provides essential technical support for Franklin Mountain Management. This role assists with troubleshooting, resolving basic IT issues, and supporting production staff and equipment on the shop floor. The position is critical to maintaining uptime and efficiency in a fast-paced manufacturing environment. Principal Duties & Responsibilities: Respond promptly to help desk requests from production and office staff, including machine operators and print technicians. Troubleshoot and resolve basic hardware and software issues for computers, printers, barcode scanners, and production equipment. Assist with setup, configuration, and maintenance of workstations and printers in manufacturing and office areas. Support users with login issues, password resets, and access to software (ERP, MES, print management, Office 365). Escalate complex issues to higher-level IT staff or vendors as needed. Document support requests, solutions, and recurring problems. Perform routine checks on production line computers, print servers, and network connectivity. Assist with inventory tracking of IT equipment and supplies. Follow organizational IT processes, procedures, and security guidelines. Provide hands-on support for basic troubleshooting of production line automation systems and print management solutions. Maintain a clean and organized work area, including IT storage and repair spaces. Education, Skills and Experience Requirements: Bachelor's degree in computer science, information technology with 2 plus years of experience or associate's degree with 4 plus years of experience Strong knowledge of Windows Operating Systems Microsoft Office 365 Familiarity with printers, barcode/RFID systems, and basic networking concepts. Strong problem-solving and communication skills. Ability to work effectively with production staff and management. Willingness to learn and adapt to new technologies and manufacturing processes. Availability for after-hours or weekend support as needed.

AGS is looking for an IT Systems Administrator to work in El Paso, TX. The Camp East Montana (CEM) IT System Administrator (SA) is responsible for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software and related infrastructure for the CEM Detention Services subcontract. The SA participates in technical research and development to enable continuing innovation within the infrastructure. The SA ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational requirements, enabling staff, and partners. This individual assists the project team with technical issues in the ongoing support of the systems in use and/or being installed for the Project Management Office (PMO). To join our team of outstanding professionals, apply today! The SA is a member of the project management team and provides consulting to the project to determine hardware, software, and/or system functional specifications. These activities include working within the project life cycle; technical assistance; and support of operations staff in executing, testing and rolling out the solutions. The SA is accountable for the following systems: Data Capture Solutions/Endure ID, Keefe Kiosks, Akima owned desktops and laptops, printers, tablets, handhelds, device monitoring, internet connectivity and monitoring, local area network - including Wi-Fi, coordinating with Akima Shared Services IT staff for problems with network access, hardware repair/replacement, access to Shared Services systems, e.g. Costpoint, SharePoint, Deltek T&E. The SA provides radio support by interfacing with the radio provider contractor for repairs, replacements, and additional radios. **Responsibilities** + Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. + Oversee the daily performance of computer systems and triage issues accordingly. + Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. + Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. + Develop, maintain, and manage Inspection, Testing, and Preventive Maintenance (ITPM) programs for all designated equipment in accordance with manufacturer recommendations, vendor technical direction and industry best practices. + Run and provide all necessary reports as specified by management. + Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. + Collaborate with staff, users, and management to establish requirements for new systems or modifications. + Provide project management oversight for any new systems implementation projects. + Primary interface to software and hardware vendors for locally installed systems to directly coordinate maintenance, troubleshooting, upgrades, replacement. + Stay abreast of emerging technologies in the detention/corrections industry and make recommendations to project management for computing hardware or software that will improve overall operational efficiency. **Qualifications** + Bachelor's degree in computer science, Information Systems, Computer Engineering, Math, or other related field (master's is preferred). + Minimum 8 years in an IT related field. + Knowledge & Experience with LAN and WiFi management, operation, troubleshooting, and maintenance. + Knowledge of desktop/laptop and server computer hardware. + Experience with desktop Windows operating systems. + Experience with Microsoft Windows Server. + Experience with application system administration and support. + Very good written and oral English communication skills. + Must be US Citizen. **Job ID** 2025-19137 **Work Type** On-Site **Company Description** **Work Where it Matters** AGS, an Akima company, is not just another federal security solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At AGS, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. **For our shareholders** , AGS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. **For our government customers** , AGS delivers the people, equipment, and processes that safeguard federal buildings, military bases, and detention centers while supporting customers' complex missions. **As an AGS employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at ******************** or ************ (information about job applications status is not available at this contact information).

IT Systems Administrator - Franklin Mountain Management | Full-Time | El Paso, TX Franklin Mountain Management (FMM) provides best-practice Business Services to FMI and FM family of companies in the areas such as Financial Accounting, Investor Relations, HR, IT, Purchasing and Procurement, Legal, and Risk Management. FMM is seeking an Information Technology professional to join our team in the role of Network Engineer. The position is located in Franklin Mountain Management, LLC located in Downtown El Paso, TX, we offer competitive pay, benefits, and opportunity for advancement. Job Summary: The IT Systems Administrator provides essential technical support for Franklin Mountain Management. This role assists with troubleshooting, resolving basic IT issues, and supporting production staff and equipment on the shop floor. The position is critical to maintaining uptime and efficiency in a fast-paced manufacturing environment. Principal Duties & Responsibilities: Respond promptly to help desk requests from production and office staff, including machine operators and print technicians. Troubleshoot and resolve basic hardware and software issues for computers, printers, barcode scanners, and production equipment. Assist with setup, configuration, and maintenance of workstations and printers in manufacturing and office areas. Support users with login issues, password resets, and access to software (ERP, MES, print management, Office 365). Escalate complex issues to higher-level IT staff or vendors as needed. Document support requests, solutions, and recurring problems. Perform routine checks on production line computers, print servers, and network connectivity. Assist with inventory tracking of IT equipment and supplies. Follow organizational IT processes, procedures, and security guidelines. Provide hands-on support for basic troubleshooting of production line automation systems and print management solutions. Maintain a clean and organized work area, including IT storage and repair spaces. Education, Skills and Experience Requirements: Bachelor's degree in computer science, information technology with 2 plus years of experience or associate's degree with 4 plus years of experience Strong knowledge of Windows Operating Systems Microsoft Office 365 Familiarity with printers, barcode/RFID systems, and basic networking concepts. Strong problem-solving and communication skills. Ability to work effectively with production staff and management. Willingness to learn and adapt to new technologies and manufacturing processes. Availability for after-hours or weekend support as needed.

Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve? At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team! This position is a job family; there are three levels. Level I BASIC RESPONSIBILITIES Responsible for assisting in the design, implementation and support of Local and Wide Area Networks (LAN & WAN), Intra/Internet connectivity and telecommunications. Researches technology trends as they apply to GECU's environment and provides recommendations for change. Participates in the development of policies and standards. Responsible for leading the efforts to ensure network stability, reliability, security, and integrity. Provides high level support to GECU users. Responds to users' needs via the Service Desk trouble ticket methodology. TYPICAL DUTIES Acts as a liaison between system users and IT support teams by diagnosing network-related technical issues, responding to questions, and addressing service requests. Collaborates with staff, end-users, supervisors, and management to identify network support needs for daily service requests and troubleshooting calls. Evaluates the availability of patches and updates to existing software/hardware and coordinates with Network & Telecommunications Supervisor and the Network Security Analyst for implementation. Provides preventive maintenance services and ensures technical documentation such as ticket logs, maintenance logs, troubleshooting tips knowledge base, are updated on a timely basis. Provides continuous follow-up on issues to include communication of status to the users. Serves as the second level of support for all users of GECU systems by providing phone consultation and remote diagnosis and troubleshooting. At the direction of the Network & Telecommunications Supervisor, participates in the development of technical work instructions as technology changes are introduced. Contributes to the maintenance of the technical knowledge base. At the direction of the Network & Telecommunications Supervisor, and under close supervision, participates in the research of new technical solutions. Serves as a second line backup-support to the Service Desk as needed. When performing those roles; must complete all assigned duties and responsibilities. Communicates with members, employees, and vendors in a courteous and professional manner. Performs research into various questions and problems from various client areas. Maintains PC and network equipment inventory. Provides management with production reports as requested. Creates and maintains a secure and trusting environment by not sharing confidential information. Maintain and understand compliance to ensure that work complies with GECU's established policies, procedures and applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC). Other duties as may be assigned or required in connection with the general operation of the credit union. Level II Level III

Job DescriptionSenior IT Manager At DATAMARK, Inc., you'll join a forward-thinking organization where technology drives success. Our culture fosters collaboration, continuous improvement, and strategic innovation. As a Senior IT Manager, you'll lead critical initiatives, guide talented teams, and shape solutions that make a measurable impact. We offer competitive benefits and prioritize your growth and well-being, both professionally and personally. Step into a role where your expertise truly influences the future. The Senior IT Manager leverages technical expertise and strategic leadership to optimize IT operations and align them with organizational goals. This role sets standards, manages system upgrades and patching, and plans capacity to ensure secure, efficient workflows. With deep knowledge of systems, networks, and security, this individual oversees multiple sites, guides IT teams, and drives consistency across global operations. Primary Responsibilities: Team Management: Collaborate with the IT Director to mentor IT Managers and team leads, promoting leadership development, accountability, and succession planning. Lead and manage a team of IT professionals, including training and performance evaluation. Delegate tasks and projects effectively, ensuring timely completion and high-quality deliverables. Foster a collaborative and productive work environment, promoting teamwork and knowledge sharing. Promote a culture of continuous improvement and operational excellence across all IT teams through mentorship and structured feedback loops. Technology Strategy and Planning: Participates in the development of DATAMARK's IT strategy aligned with overall business goals and other DATAMARK IT organizations. Maintain and communicate the strategy via the IT technology roadmap document. Identify, recommend, and communicate technical solutions and improvements to enhance operational efficiency and effectiveness. IT Infrastructure Management: Oversee the implementation, and maintenance of the organization's IT infrastructure, including user devices, email systems, applications, tools, hardware, software, networks, and servers. Manage relationships with external vendors and service providers to ensure the effective delivery of IT services. Information Security and Data Protection: Coordinate with the Security department to implement IT security policies, procedures, and best practices to safeguard DATAMARK's data and systems. Maintain and monitor backup systems; ensure all DATAMARK and client systems and data backups; ensure proper backup frequency, retention, and offsite storage. IT Support and Troubleshooting: Provide technical guidance and support to end-users, promptly address and resolve IT-related issues and ensure the team documents incident details in DATAMARK's ITSM tool. Implement and maintain IT incident management, change management, problem management, and asset management processes that align with ITIL best practices. Ensure effective management and maintenance of IT asset inventories. Execute, and monitor IT projects to ensure delivery within scope, budget, and timeline. Documentation and Reporting: Maintain accurate and up-to-date documentation of IT systems, processes, and procedures. Prepare regular reports and presentations on IT operations, projects, and key performance indicators (KPIs) for management review. Requirements Minimum Qualifications: Education Requirements: Bachelor's degree in computer science preferred; equivalent work experience may be considered Field Experience: At least 10 years of experience in the IT field Position Experience: At least 5 years of experience in an IT Management position, leadership experience in a 24x7 department supporting physical IT Infrastructure (computer, network, storage) Experience managing IT technical staff Experience managing IT projects Strong problem-solving skills are required. Strong communication skills are required. Experience working with stakeholders to communicate issues while balancing business expectations. Experience working with network architecture and client server technology; system procedures, and system performance monitoring Expertise with implementing, configuring, and testing solutions Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred Benefits What We Offer: Comprehensive Health Care: Medical, dental, and vision plans. Retirement Savings: Secure your future with our 401k and IRA retirement plans Life Insurance: Basic, voluntary, and AD&D coverage Paid Time Off: paid time off, paid volunteer time, and public holidays Disability Coverage: Short-term and long-term disability Professional Growth: Training and development to advance your career Wellness Resources: Support for your overall well-being Salary: $130,000 annually

Job Title Job Reports To (Manager's Title) IT Technician IT Manager Department Job Grade Compensation IT Step 1 Status Post date Close date Exempt Non-Exempt Full-Time Part-Time 08/06/2025 Position Summary: Tigua Inc., a government contracting company, is seeking a highly skilled IT Technician to provide technical support to local and remote staff. The IT Technician will be responsible for troubleshooting a variety of hardware and software issues, managing user requests, and ensuring the security and functionality of systems across the organization. This role requires hands-on technical expertise in managing and maintaining PCs, mobile devices, printers, networking equipment, and software applications, including Microsoft Teams, SharePoint, OneDrive, and Deltek Costpoint. Duties and Responsibilities Provide technical support to local and remote staff, which includes troubleshooting PCs, mobile devices, printers/copiers, point of sale systems, and networking equipment as well as various software applications. Protects system by defining access privileges, control structures, and resources. Manage and troubleshoot Microsoft Teams, SharePoint, OneDrive and Deltek Costpoint. Monitor, prioritize and respond to all user request in a timely manner. Configuring and deploying workstations with the appropriate software. Monitors logs and performs regular preventative maintenance and identifies common causes of issues. Basic account administration includes account creation, password resets, group membership and assigning permissions across multiple systems. Prioritize system security by monitoring end points for malware or missing required patches. Provide weekend or on-call support as needed. Support all corporate and store technology including staging PCs and registers, installing and reinstalling hardware and software applications and other platforms and devices. Recognizes problems by identifying abnormalities, reporting violations. Implements security improvements by assessing current situation; evaluating trends; anticipating requirements. Respond to telephone calls, email and personnel requests for technical support in a respectful and timely manner. Proficient with installation of computer hardware and software. Determine users' needs and communicate effectively with team members to resolve issues in an efficient matter. Manage projects and other work assigned in a timely fashion. Taking proactive ownership of incidents. Documentation of all internal site hardware, software and networking procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Requirements Bachelor's degree in computer science, Information Technology or related field (preferred) An entry level industry certification: CompTIA A+, Microsoft Modern Desktop or equivalent 6+ years of experience troubleshooting hardware and software issues. Microsoft Office Suite Certification Excellent written and verbal communication skills, with the ability to communicate complex technical terminology to people with limited or no technical understanding. Multiple Industry Certifications: CompTIA Security+, CCNA, or equivalent. Proficiency with Microsoft products including Windows 11, Microsoft 365, Entra, Azure, SharePoint, Teams, Teams VoIP, Intune, and Defender. Knowledge of ITSM systems. Knowledge of physical firewalls and ACLs Knowledge and troubleshooting of desktop hardware (PC, Multifunction Printers, Scanners, Mobile Device, VOIP phones, etc.) Be able to identify common ports. Experience using Graph API Experience with Apple Business Experience with MDM and UEM technologies Experience with ITSM Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 40 pounds at a time. Must be able to travel to offsite assignments. Supervisory Responsibility: This position has no supervisory responsibilities. Location; Onsite El Paso TX Travel:30% required Physical and Technical Environment: Must be able to lift 10 pounds at times. Must be able to work at a computer for extended periods of time. May have to sit or stand for long periods of time Will have to verbally provide course instruction to students Position Type and Expected Hours of Work: This is a full-time position, Monday through Friday. Occasional evening and weekend work may be required as job duties demand. Benefits: Benefits are offered. (The right is reserved under provisions PL 93-638 Section (b), (f), (g), (i), 20 USD450 Indian Self Determination and Education Assistance Act of 1974 to give PREFERENCE AND OPPORTUNITY for employment, training, and contracts to Indians)

ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. ProSidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public/private companies, defense and civilian government agencies, and non-profit organizations. Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value. ProSidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to -- Sector Groups including but not limited to Consumer Products, Services, And Retail | Defense And Military | Education And Academia | Emergency Services | Energy, Infrastructure, And Environment | Financial Services | Food And Agriculture | Foreign Aid / Technical Assistance | Government And Public Services | Healthcare And Life Sciences | Industrial And Commercial | Manufacturing And Operations | National Security & Intelligence | Non-Profit | Professional Services | Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics | etc. Learn More About ProSidian: ***************** Job Description ProSidian seeks an Information Technology Help Desk Support [IT Desktop Support (Help Desk) Technician] in Ft. Bliss, TX to support Help Desk requirements. The candidate will perform IT Help Desk Services (level 1 & 2 category support) on both the computer network as well as telephone system supporting a user base of around 300 people. Based on past history there is a record of 50 tickets processed monthly. The technician will be maintaining and potentially troubleshooting all devices on the networks such as desktop computers, laptops, printers, fax machines, and all ancillary items related to these systems as well as telephones and telephone service. This individual will troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person. It is imperative that The IT Desktop Support Technician have the requisite skills and knowledge to provide a stable and usable environment in a timely manner. The IT Desktop Support Technician shall troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in-person until the work order is complete. The IT Desktop Support Technician shall also support the existing and newly acquired hardware and software. This includes, but is not limited to, maintaining Windows 10 operating systems, Microsoft Office 2013 Suite, Adobe Acrobat Pro, as well as Microsoft Outlook setup. Objective. The objective is to provide IT Help Desk Services to support Stakeholder User Group And Mission Support Representative Personnel. This includes desktop computers, laptops, printers, and all ancillary items related to these systems as well as telephones and telephone service. The IT Desktop Support Technician will troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person, permitting the mission to move forward without undue delays. Perform all required IT Help Desk functions, tasks, and responsibilities and maintain responsibility for expertise and experience to meet the conditions to perform IT Help Desk services on the Fort Bliss Campus Area Network (CAN) located on East or West Fort Bliss, Texas, within the operational footprint. The operational footprint consists of 250+ personnel (military, civilians, and Contractors). It is imperative that The IT Desktop Support Technician have the requisite skills and knowledge to provide a stable and usable environment in a timely manner. The contract for this project is 3 years in duration will annual evaluations. Perform IT Help Desk Services (Level 1 & 2 Category Support) on both the computer network as well as telephone system supporting a user base of around 300 people. Based on past history there is a record of 40 tickets processed monthly. Maintain and potentially troubleshoot all devices on the networks such as desktop computers, laptops, printers, fax machines, and all ancillary items related to these systems as well as telephones and telephone service. Troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals via phone, email, or in person. Support the existing and newly acquired hardware and software. This includes, but is not limited to, maintaining Windows 7 or Windows 10 operating systems, Microsoft Office 2013 Suite, Adobe Professional X, and Adobe Professional Suite, as well as Microsoft Outlook setup. Maintain a 90% operational capability on a variety of technical systems owned and operated by the government customer. This includes maintenance, updating, backup, and restoring as required. All tasks to be conducted are in accordance with the government IT standard operating procedure and protocols. Personal Computer (PC) and Software Troubleshooting: serve as an initial point of contact for users of Information Systems (IS) and provide advice and assistance to customers encountering software problems. The IT Desktop Support Technician shall troubleshoot PCs and software problems within eight business hours of the reported problem by the Stakeholder User Groups and Mission Support Representatives. Provide a monthly summary of actions performed under this task in the monthly progress report. Printer/Copier/Fax Support: Configure, test, and add to the FBCAN network printers, copiers, and fax machines. The IT Desktop Support Technician shall perform minor troubleshooting within four business hours of a reported problem to determine if warranty or maintenance services are needed. When it is determined that warranty/maintenance services are required, the contractor shall notify the Information Management Officer (IMO) or the designated IMO representative, who will contact the vendor for service. The contractor shall maintain logs of usage on printers/copiers/faxes when needed for maintenance agreements. Provide a monthly summary of actions performed under this task in the monthly progress report. Help Desk Support: Respond to and support all requests for services through the Help Desk. Requests for service will be made via email, telephone, or walk-ins. The ProSidian IT Desktop Support Technician shall run the Help Desk on a daily basis. IT Desktop Support Technician shall include: Taking requests from Stakeholder User Group and Mission Support Representative personnel; coordinating prioritization of work with the Stakeholder User Group and Mission Support Representative IMO, and taking Appropriate action to resolve software/hardware/connectivity issues to restore the user to full service. The IT Desktop Support Technician Shall also perform Telephone Control Officer (TCO) duties. TCO duties services include: fulfilling line service requests (LSRs), NIPRnet, and SIPRnet service requests. The IT Desktop Support Technician shall provide a summary of actions performed under this task in the monthly progress report. Communications Support: The IT Desktop Support Technician shall answer calls and respond to electronic mail from Stakeholder User Groups and Mission Support Representatives to resolve problems with telephones and telephone service within four business hours of the reported problem. The IT Desktop Support Technician shall resolve the problem independently or initiate routing of the reported problem to the appropriate source for resolution. Provide a monthly summary of actions performed under this task in the monthly progress report. Live Field Experiment Support: The IT Desktop Support Technician shall coordinate with other organizations, Army and non-Army, on an as-needed basis prior to and during Live Field Experiment exercises, to achieve Live Field Experiment exercise support objectives. Coordination tasks include: On-site configuration and software support of Stakeholder User Group And Mission Support Representative computers used at the Exercise Control Center (ECC). On-site trouble-response for Stakeholder User Group And Mission Support Representative reported problems with telephones and telephone service while operating at the ECC for Live Field Experiment support. The IT Desktop Support Technician shall report and coordinate resolution with the local NEC or technical support personnel within two business hours of receipt of the problem report. On-site trouble-response for Stakeholder User Group And Mission Support Representative reported problems with wireless devices while operating at exercise locations for Live Field Experiment support. The IT Desktop Support Technician shall respond within two business hours of the problem reported, resolve if possible, or initiate routing of the reported problem to the appropriate source for resolution. The IT Desktop Support Technician will provide support in setting up user computers/workstations prior to Live Field Experiment start dates. Includes imaging computers for Live Field Experiment. Connecting computers to LAN. Troubleshooting LAN cable connections, replace/make LAN cables as required for Live Field Experiment. The IT Desktop Support Technician will provide support in disconnecting/packing all Live Field Experiment automation equipment at the completion of the Live Field Experiment. Provide a monthly summary of actions performed under this task in the monthly progress report. Qualifications Employment Requirements: Your employment with the Company is contingent on you maintain the following certifications and qualifications. Possess active Computing Technology Industry Association (COMPTIA) A+, and Security+ Certifications. Microsoft Technology Specialist Certification (MS Windows 7 and 10) Acquire, possess, and maintain appropriate Computing Environment Certification (WIN10) or current computing certificate as directed by the Department of Defense (DoD) Acquire, possess, and maintain appropriate certification as a Microsoft Certified Technology Specialist in Windows 10. Acquire, possess, and maintain current knowledge of Microsoft operating systems, Office products, and Adobe products. DoD Secret Clearance eligibility The ProSidian IT Desktop Support Technician shall possess or at minimum be able to obtain and maintain SECRET access eligibility through the completion of a NACLC or equivalent security clearance investigation adjudicated by DoD The IT Desktop Support Technician shall provide Microsoft Certified Technology Specialist in Microsoft Windows 7 or Windows 10. The ProSidian IT Desktop Support Technician shall either be a United States Citizen or authorized to work in the United States The IT Desktop Support Technician shall comply with all applicable laws and regulations, including but not limited to Federal Law, New Mexico and Texas State Law(s), Occupational Safety and Health Administration (OSHA) regulations, Army and installation regulations. Required Training. As new Information Technology courses or updates required to fulfill the scope of the work become available, IT Desktop Support Technician shall train and certify its employees. As any mandated DoD training or updates are released by the Army, the Government will train and certify contractor employees. IT Desktop Support Technician will be apprised by the Government of training times and location for which Contractor shall schedule its employees to attend. All training will be conducted during normal operational hours. IT Desktop Support Technician Travel: The primary place of performance will be Fort Bliss, Texas; however The IT Desktop Support Technician shall travel to both other continental United States (CONUS) and outside continental US (OCONUS) locations. Travel to Germany, travel to the Republic of Korea (ROK), travel to Japan, travel to Poland, and travel throughout the Continental United States The support outside Fort Bliss, Texas area will be designated as TDY. The IT Desktop Support Technician shall obtain all necessary travel documents to execute travel as required, including but not limited to U.S. Government-issued passports to support OCONUS travel requirements. All employees must comply with all guidance, instructions, and general orders applicable to U.S. Armed Forces and DoD civilians and issued by the Theater Commander or his/her representative. This shall include any and all guidance and instructions issued based on the need to ensure mission accomplishment, force protection, and safety. The IT Desktop Support Technician shall be required to travel to CONUS/OCONUS locations to perform under field conditions and must be responsible to fulfill all current regulatory and policy requirements to ensure mission accomplishment, force protection, and safety when required for travel to Germany, travel to Republic of Korea (ROK), travel to Japan, travel to Poland, and travel throughout the continental United State. Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork - the ability to foster teamwork collaboratively as a participant and effectively as a team leader Leadership - the ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams Judgment - exercises prudence and insight in the decision-making process while being mindful of other stakeholders and long-term ramifications Organization - the ability to manage projects and actions and prioritize tasks OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary. Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary. Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are essential to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees: Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit. Purchasing Discounts & Savings Plans: We want you to succeed financially. Therefore, we offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy daily. Security Clearance: Due to the nature of our consulting engagements, Security Clearance is required for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements, performance incentives are associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis. You determine your projected costs for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has pledged to the Hiring Our Heroes Program of the US Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL"-success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work. For Easy Application, Use Our Career Site Located On Http://*****************/ Or Send Your Resume, Bios, And Salary Expectations / Rates To *********************** & ************************* ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your e-mail. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials. Risk Management | Compliance | Business Processes | IT Effectiveness | Engineering | Environmental | Sustainability | Human Capital

Join the MVT family!!! Mesilla Valley Transportation is hiring an IT Team Lead (McLeod TMS) in El Paso, TX! The IT Team Lead will be responsible for achieving business objectives through the oversight and coordination of day-to-day functions for specific functional areas within the IT department. * Collaborate with other functional areas and departments to deliver services and solutions. * Ensure priorities, commitments, and team member utilization achieve successful outcomes with professionalism and quality. * Promote the growth and success of the functional area through continuous improvement, goal setting, and metric-driven results. * Configure, maintain, and optimize McLeod TMS to support operational needs and ensure system stability and performance. * Coordinate with McLeod support and internal stakeholders to diagnose issues, implement updates, and support system enhancements. * Support integrations between McLeod TMS and other enterprise systems, ensuring accurate data flow and minimal downtime. * Stay abreast of advancements in technologies, best practices, and standards within functional area. * Provide leadership, mentorship, and training to team members, fostering a culture of knowledge sharing and innovation. * Coach and develop team members through positive encouragement, effective 1:1s, individual development plans, and performance management. * For situations involving potential disciplinary action or team member compensation, provide input, documentation, and recommendations to IT leadership and HR for appropriate action. * As needed, provide coverage and support outside of normal business hours based on criticality. * Adhere to and promote organization and department policies. Qualifications: * Bachelor's or Master's degree in Computer Science, Information Technology, or a related field (Required). * Extensive hands-on experience with McLeod TMS system implementation, integrations, support, and issue resolution. * Ten or more (10+) years of combined IT experience and leadership. * Seven or more (7+) years of experience within functional area, with a proven track record of delivering IT services and solutions. An equivalent combination of education and experience will also be considered. * Strong leadership and project management skills, with experience leading small to medium-sized teams. * Excellent communication skills, with the ability to effectively engage with both technical and non-technical stakeholders. * A solid understanding of delivery practices, such as Agile and/or Lean. * Commitment to staying current with industry trends and emerging technologies. Job Benefits: * 401(k) * Dental Insurance * Health Insurance * Life Insurance * Paid Time Off * Tuition Reimbursement * Vision insurance Benefit Conditions: * Only full-time employees are eligible. Mesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late '80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada. Today, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas within the U.S., Canada, and Mexico borders. "Where family, careers, and success come together!"

Network Technician Position Description: Serves as a network technician supporting the US Army Joint Modernization Command (JMC), G6/NETOPS section. Responsible for installing, configuring, operating, repairing, maintaining, troubleshooting, and diagnosing PCs, servers, network hardware, network software, and other peripheral equipment associated with the Joint Modernization Command Support Network (JMCSN) prior to large-scale experiments and ensure daily operation during execution of the experiments. A total of three network enclaves will be supported: Secret Internet Protocol Router Network (SIPRNet), Coalition Network, and the Non-classified Internet Protocol (IP) Router Network (NIPRNet) (Colorless). Must have the ability to install, maintain, repair, and inspect network cabling and other hardware and the ability to quickly respond with solutions to malfunctions, while making sure that the designated computers and network equipment remains functional. Must be knowledgeable in troubleshooting, repairing, and problem-solving techniques and knowledgeable in network control programs, network management, and network architecture design. Must also have excellent communication skills, critical thinking skills, practice attention to detail, possess technical writing ability, and problem-solving, as well as the requisite technical expertise and familiarity with Windows, Apple, Unix, and Linux server operating systems. More specifically, the individual must be able to perform the following tasks. Run security and vulnerability scans Upgrade hardware and software Resolve server-related customer support problems Provide router and switch configurations for the JMCSN. Provide design, configuration and maintenance for the JMCSN Operate and maintain the JMCSN. Provide design, configuration and maintenance of voice over internet protocol networks. Provide design and maintenance of various data collections and instrumentation networks. Install, and maintain the JMCSN at designated building. Install, configure and operate routers and switches in support of annual experiments at remote locations, CONUS and OCONUS. Install, terminate and test cabling at remote exercise location. Image, setup and connect client laptops as necessary to support exercise control (EXCON) personnel at remote exercise location. Required: Bachelor's degree in Information Technology 5-10 years of experience planning and integrating U.S. Army and Joint networks, mission command systems, and computer simulations Expertise in MS Office applications IT certification requirements: CompTIA A+ CompTIA Network+ CompTIA Security+ Cisco Certified Network Associate (CCNA) Cisco Certified Network Professional Routing & Switching (CCNP R&S) Security Clearance: US SECRET required Travel: Approximately 20% a year to CONUS and OCONUS locations Benefits: 401(k), Paid Time Off (PTO), Paid Holidays, Medical and Dental Plans, Life and Disability insurance, Education Assistance (and more). JANUS strives to provide opportunities for career growth through training and development. We also offer an attractive comprehensive benefit package to include health and welfare plans and financial products. As part of a total rewards program, employees can benefit from our referral bonus program, and other various employee awards. JANUS Research Group takes pride in our benefit package and rewards program which has earned us the certification of a Great Place to Work JANUS Research Group provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request to express interest in a position by e-mailing: Alisha Pollard, Director of Human Resources at ******************************** or calling **************. Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within JANUS Research Group will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with JANUS Research Group. JANUS Research Group participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

GovCIO is currently hiring for a Journeyman System Administrator with an active Secret clearance. This position will be located in El Paso, TX and will be a hybrid remote position. **Responsibilities** Establishes and maintains smooth operation of computer systems (to include operating systems, software and hardware) in networked or stand-alone configurations, maintains system integrity, and upgrades systems and/or servers as required. May create and document new methods supporting network/system operations and implement changes to procedures. Consults with support teams, help desks, customers and other technical staff in the resolution of problems, coordinates and performs operation and/or maintenance activities for networks/servers, identifies recurring problems and recommends steps to reduce the severity or frequency of problems. May plan for the transition of development and/or production environments to new technologies, utilize system software to monitor the performance of system files, manage system data to maintain performance efficiencies and/or study system requirements to determine proper server installation methods and procedures. + Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. + Plan, coordinate, and implement network/system security measures in order to protect data, software, and hardware. + Provides regular monitoring and analysis regarding short and long-range planning for in-house systems. + Prepares or ensures that appropriate documentation exists, including operational instructions. + Writes or modifies basic scripts to resolve performance problems and automate administration tasks. + Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes. **Qualifications** + High School with 6 - 9 years system administration (or commensurate experience) + Active Secret clearance and able to acquire and maintain DEA suitability. \#bluestone **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **What You Can Expect** **Interview & Hiring Process** If you are selected to move forward through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background check, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application **Employee Perks** At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. **Posted Pay Range** The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $71,150.00 - USD $98,500.00 /Yr. Submit a referral to this job (********************************************************************************************************************************************* **Location** _US-TX-Fort Bliss_ **ID** _2025-7153_ **Category** _IT Infrastructure & Network Engineering & Operations_ **Position Type** _Full-Time_

IT Systems Administrator - Franklin Mountain Management | Full-Time | El Paso, TX Franklin Mountain Management (FMM) provides best-practice Business Services to FMI and FM family of companies in the areas such as Financial Accounting, Investor Relations, HR, IT, Purchasing and Procurement, Legal, and Risk Management. FMM is seeking an Information Technology professional to join our team in the role of IT Systems Administrator. The position is located in Franklin Mountain Management, LLC located in Downtown El Paso, TX, we offer competitive pay, benefits, and opportunity for advancement. Job Summary: The IT Systems Administrator provides essential technical support for Franklin Mountain Management. This role assists with troubleshooting, resolving basic IT issues, and supporting production staff and equipment on the shop floor. The position is critical to maintaining uptime and efficiency in a fast-paced manufacturing environment. Principal Duties & Responsibilities: Respond promptly to help desk requests from production and office staff, including machine operators and print technicians. Troubleshoot and resolve basic hardware and software issues for computers, printers, barcode scanners, and production equipment. Assist with setup, configuration, and maintenance of workstations and printers in manufacturing and office areas. Support users with login issues, password resets, and access to software (ERP, MES, print management, Office 365). Escalate complex issues to higher-level IT staff or vendors as needed. Document support requests, solutions, and recurring problems. Perform routine checks on production line computers, print servers, and network connectivity. Assist with inventory tracking of IT equipment and supplies. Follow organizational IT processes, procedures, and security guidelines. Provide hands-on support for basic troubleshooting of production line automation systems and print management solutions. Maintain a clean and organized work area, including IT storage and repair spaces. Education, Skills and Experience Requirements: Bachelor's degree in computer science, information technology with 2 plus years of experience or associate's degree with 4 plus years of experience Strong knowledge of Windows Operating Systems Microsoft Office 365 Familiarity with printers, barcode/RFID systems, and basic networking concepts. Strong problem-solving and communication skills. Ability to work effectively with production staff and management. Willingness to learn and adapt to new technologies and manufacturing processes. Availability for after-hours or weekend support as needed.

Requirements MOS Codes: 17D1A (Air Force) 255N (Army) Education and Experience:Bachelor's Degree or higher in Computer Science, Management Information Systems, Computer Engineering or related field and five (5) years of IT networking experience; or an Associate's Degree in Computer Science, Management Information Systems, Computer Engineering or related field and ten (10) years of network administration experience. Licenses and Certificates: Valid Texas Class "C" Driver's License or equivalent issued by another state by time of appointment. Microsoft Certified IT Professional (MCITP) certification required within six (6) months of appointment. Special Requirements:Applicants for positions assigned to the Department of Information Technology Services must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months of appointment and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and/or termination of employment; Felony convictions, Felony deferred adjudication, Class A or B Misdemeanor deferred adjudication, Class A or B Misdemeanor convictions, and/or open arrest warrants for any criminal offense (Felony or Misdemeanor), and family violence convictions. General Purpose Under general direction, lead, plan, develop, supervise and control computer networks and other data communication devices of a large and complex municipal department and provide the administration and technical support of the application and network software. Typical Duties Lead the operations team in the design and review of new network systems and hardware. Involves: Oversee the installation/configuration, operation, and maintenance of network systems, hardware, software, and related infrastructure. Assist in conducting capacity planning of existing and new network systems. Direct the deployment of large-scale network infrastructure and systems. Configure hardware, peripherals, services, settings enforcing security access to data, identifying device access paths and availability in accordance with standards, project, and operational requirements. Maintain installation and configuration procedures and support system standards. Evaluate new network systems, applications, and hardware. Assist team with daily system monitoring, verifying the integrity and availability of all hardware, network resources, systems, and key processes. Analyze security monitoring to identify any possible intrusions. Examine network systems and application logs and verify completion of scheduled jobs such as backups. Ensure that data center environmental and monitoring equipment is maintained. Lead the Network team and confer with various departments. Mentor and cross-train team members on existing and new technologies. Ensure procedures adhere to organizational goals and objectives. Serve as project manager in network administration for complex operating systems. Involves: Develop, document, communicate, and enforce a network technology policy. Coordinate projects by collaborating with network administrators on business applications to ensure availability, reliability, and scalability of the network systems to meet day to day operations. Evaluate and prioritize the maintenance and development of all infrastructure systems, including LAN's, WAN's, Internet, Intranet, security, telephony, and wireless. Review data center/server room security features, including HVAC control, environmental alarms, and access restrictions. Administer, monitor and analyze network performance. Involves: measuring computer, server and network resource performance and availability; using system software analysis programs and preparing reports of the analysis; analyzing traffic flow and volume on the networks; and adjusting network parameters to improve performance, minimize transmission errors and data collisions, and optimize user response times. Schedule and execute equipment repairs, preventative maintenance, and network changes with minimal end user disruption per the guidelines of the Environmental Change Control Process. Create and support Quality of Service (QoS) on the network. Oversee the maintenance of network systems functionality. Involves: Identify and develop network systems documentation and training materials. Assist in implementing network upgrades, maintenance fixes and vendor supplied patches. Administer on-going performance tuning and resource optimization. Resolve escalated network issues and ensure timely responses are provided to customers. Ensure firmware patches and upgrades are made on a regular basis and administrative tools and utilities are upgraded. Evaluate and recommend modifications to network environment to improve efficiency, reliability, and performance. Perform related duties as required. Involves: Perform related managerial or supervisory duties as required within the department. Perform duties of supervisor or coworkers if necessary to ensure continuity of operations during absences. Advise supervisor in a timely manner of situations or issues that have or could lead to deviation from expected results and recommend appropriate solutions or options. General Information To view complete job specification, clickhere. Note: This is an unclassified contract position. Please note: Applicants with a foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit********************* for more information. Please note: This is a new advertisement for Network Administrator Principal. You must apply if you are still interested in this position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete. To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.