Information technology manager jobs in Lyndhurst, OH - 252 jobs
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Senior Manager, Strategic IT Sourcing
Lincoln Electric 4.6
Information technology manager job in Euclid, OH
Employment Status: Salary Full-Time Function: Supply Management/Purchasing Pay Grade and Range: ASC090-P5 (Min $145,403 - Mid $171,063$145,403.00 - $196,722.00) Bonus Plan: CIP Target Bonus: 27.0 Hiring Manager: Bridget M Caver
Recruiter: Allison Schock
Internal Candidate Eligibility Criteria:
1. Is a Lincoln Electric employee with at least 1 year of service
2. Is NOT on an active Performance Improvement Plan (PIP)
Position Summary
The Senior Manager of Strategic IT Sourcing is responsible for leading the strategic direction, execution, and continuous improvement of IT sourcing, contracting, and vendor relationship management across the enterprise. This role will partner with IT, a team of other sourcing professionals and our business partners to ensure sourcing strategies align with business goals, deliver value, and mitigate risk. The ideal
candidate is a leader and change agent with expertise in IT procurement and a passion for building world-class sourcing capabilities.
Key Responsibilities
Strategic Leadership & Planning
Develop and lead the execution of the enterprise-wide IT sourcing strategy, ensuring alignment with corporate objectives, digital transformation goals, and operational priorities.
Identify and drive strategic sourcing initiatives that deliver cost savings, innovation, and improved vendor performance.
Team & Stakeholder Management
Lead/Mentor a high-performing team of sourcing specialists.
Serve as a trusted advisor to senior IT and business leaders, influencing decisions and fostering cross-functional collaboration.
Partner with operational procurement to ensure appropriate PO and other policy adoption and alignment.
Vendor Decisioning & Contract Oversight
Facilitate strategic IT vendor decisions, including competitive bids, negotiations, and contract lifecycle management.
Ensure compliance with legal, regulatory, and risk management requirements across all IT contracts.
Process Optimization & Innovation
Champion the use of digital sourcing tools (eRFx, eAuction, spend analytics) and best practices to enhance sourcing efficiency and transparency.
Continuously assess and improve sourcing processes, policies, and governance frameworks.
Vendor Risk & Performance Management
Assist with the implementation of robust vendor risk assessment and mitigation strategies.
Oversee strategic IT vendor relationships and performance monitoring.
Participate in the tracking of global KPIs for sourcing effectiveness, vendor performance, and cost/value delivery. Develop and track additional KPIs, as needed.
Qualifications
Min 5-8 years IT Strategic Leadership w/ Bachelor's degree required; MBA or advanced degree preferred.
10 - 12+ years of progressive experience in IT sourcing, procurement, and vendor management, with some leadership experience in lieu of a degree
Proven success in leading complex sourcing initiatives, managing high-value IT contracts (e.g., ERP, cloud services, software licensing), and delivery cost savings.
Strong leadership, communication, and stakeholder engagement skills.
Expertise in sourcing technologies, contract law, and vendor risk management.
Professional certifications (e.g., CPSM, CSCP, ITIL) are a plus.
Preferred Attributes
Strategic thinker with a bias for action and results.
Comfortable navigating ambiguity and driving change in a dynamic environment.
Passionate about talent development and building sourcing excellence.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
$145.4k-196.7k yearly 2d ago
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Information Technology Vendor Manager
Insight Global
Information technology manager job in Mayfield Heights, OH
Required Skills & Experience
• Bachelor's Degree
• 6+ years of IT Contracts experience
• Work Orders, SOWs, Master Service Agreements
• Strong experience with contract negotiations and working with Vendors
• Experience with license managementtechnologies
• Well organized and ability to multi-task
Nice to Have Skills & Experience
• Master's Degree
• Manufacturing industry background
Job Description
Insight Global is seeking an IT Vendor Management specialist to work at one of our top clients that is a fortune 250 company. This person is going to be responsible for a large enterprise company with 100-150 million in vendor spend. In addition, they will be supporting roughly 400 million in total IT spend. This person is going to be organizing where the total costs are being spent across vendors. They will be responsible for collecting and reporting, contact negotiations, and contract management. This person will be supporting the sourcing, contract execution, budget planning and vendor performance management. The team member will have frequent interactions with Legal, Supply Chain, Cyber Security and Digital & IT finance teams.
$94k-137k yearly est. 5d ago
Information Technology Project Manager
Arhaus 4.7
Information technology manager job in Boston Heights, OH
Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations.
Description:
A project manager's primary role is to plan, execute, and close projects effectively by coordinating resources, setting goals, and ensuring deliverables are met on time and within budget. They act as a leader, communicator, and problem solver, guiding the project team toward success. They lead project teams, manage resources, and communicate project status to stakeholders. Key responsibilities include developing project plans, tracking progress, managing risks, and ensuring client satisfaction.
Essential Duties & Responsibilities:
Creating Project Plans: Defining Project Scope: Establishing clear project goals, objectives, and deliverables. Developing a detailed roadmap including timelines, resources, and tasks.
Monitoring & Change Management: Tracking project progress, identifying potential risks, and taking corrective action. Managing project changes, ensuring they are properly documented and approved.
Resource Management & Planning: Assigning tasks, managing budgets, and allocating resources effectively. Identifying and securing necessary resources (people, budget, equipment). Developing and managing the project budget, tracking expenses, and ensuring cost control.
Problem Solving: Identifying and resolving project issues promptly and effectively. Leading project teams, managing resources, and ensuring tasks are completed on time.
Team Leadership: Motivating and guiding the project team, fostering collaboration, and providing direction. Ensuring the project meets objectives, documenting lessons learned, and securing stakeholder approval.
Stakeholder Management: Engaging with stakeholders, managing their expectations, and ensuring their satisfaction. Maintaining clear and consistent communication with stakeholders, including project updates, progress reports, and issue resolutions.
Risk Management: Identifying, assessing, and mitigating potential project risks.
Quality Assurance: Ensuring project deliverables meet quality standards.
Requirements:
Education: A bachelor's degree in business, project management, or Retail Merchandising.
Experience: 3-5 years of project management experience for mid-level roles, or 10+ years for senior positions.
Certifications: Professional certifications such as PMP (Project Management Professional) or PRINCE2 are standard for experienced candidates.
Methodologies: Proficiency in standard frameworks, including Agile, Scrum, Waterfall, or Hybrid approaches.
Software Tools: Hands-on experience with project management platforms like Jira, Asana, Monday.com, Trello, or Microsoft Project.
Financial Acumen: Proven ability to manage large project budgets, track expenses, and control costs effectively.
Planning & Analysis: Expertise in defining project scope, creating detailed schedules/timelines, and identifying/mitigating risks.
Communication: Exceptional verbal and written skills, with the ability to tailor messages for diverse audiences ranging from technical teams to executive stakeholders.
Leadership & EQ: High emotional intelligence to manage team dynamics, resolve conflicts, and motivate cross-functional or hybrid teams.
Adaptability: The capacity to pivot quickly in response to market shifts or unexpected obstacles while maintaining project momentum.
Problem-Solving: Strong critical thinking skills to analyze complex situations and implement creative, practical solutions under pressure.
Negotiation: Skill in managing competing interests among stakeholders and securing necessary resources or vendor contracts.
Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.
$76k-108k yearly est. 4d ago
Entry Level Healthcare IT Analyst
Optimum Healthcare It 4.3
Information technology manager job in Cleveland, OH
Start Your Career in Healthcare InformationTechnology Today!
Getting your first job can be difficult when employers want experience, but to gain that experience, you need your first job. We bridge the gap between your education and professional career by helping you gain the experience and training you need within the Healthcare InformationTechnology Industry.
Optimum Healthcare IT is looking for recent college graduates with an interest in moving into the Healthcare IT Industry. Our Optimum CareerPath training program will equip you with the tools needed for your success as a Healthcare IT Analyst.
Healthcare IT Analyst Job Responsibilities:
· The Healthcare IT Analyst will have primary responsibility for the design, build/configuration, testing, validation, documentation, and ongoing support for the Healthcare applications.
· This position will implement, administer, and support assigned systems under the guidance of senior members of the team.
· The position will have a good understanding of healthcare organizations, ancillary systems, and health system operations.
· Analyze and document user requirements, procedures, and problems to automate or improve existing systems. Review system capabilities, workflow, and scheduling limitations.
· Document workflows, configure and/or build activities, change management adherence, end-user notifications, training information, and status reporting in the appropriate system.
· Develop, document, and revise system design procedures, test procedures, and quality standards.
· Expand or modify the system to serve new purposes or improve workflows.
· Review and analyze the system and performance indicators to locate problems and correct errors. Escalate problems and issues to the appropriate staff to ensure timely resolution.
· Coordinate projects, schedule, and facilitate meetings as necessary to complete assignments.
· Technical and functional analyst support of systems that may include Electronic Health Records platforms (Epic, Cerner), IT Project Management, ERP Systems (Workday, Oracle, PeopleSoft, UKG), ITSM applications (ServiceNow), data and analytics applications (Tableau, PowerBI), cloud deployments (GCP, Azure, AWS), and other digital platforms and services.
Requirements:
· Bachelor's Degree
· US work authorization (This position is not open to any H1B /F1/ H-4 EAD OPT/STEM degrees)
· Excellent communication skills (verbal and written)
· Ability to exercise tact and good interpersonal skills
· Superb analytical and time management skills required
· Self-starter, self-motivated, high level of initiative
· Result-focused, ability to solve complex problems and resolve conflicts in a timely manner
· Internships or research project work are highly desired in a healthcare setting
· Understanding of how data works and looks, coming from different formats, is preferred
· Ability to travel during the training program if necessary
$65k-88k yearly est. 4d ago
Manager, IT Services
Medic Management Group 4.5
Information technology manager job in Cleveland, OH
The IT Manager will oversee and manage relationships with IT vendors delivering critical services such as managed network, Office 365 administration, data analytics, automation, and Power BI reporting. This role also includes direct management of internal IT staff to ensure efficient support for end-users. Strong project management skills are essential to drive technology initiatives, optimize vendor performance, and align IT operations with organizational strategic goals and initiatives.
Responsibilities:
Vendor Management:
Source, evaluate, negotiate, select, and manage contracts with IT vendors providing managed network, Office 365, and analytics services.
Monitor and manage vendor performance against SLAs and ensure compliance with security and regulatory standards.
Conduct regular vendor reviews and risk assessments to optimize cost and service quality.
Help Desk Management:
Manage internal help desk staff to include, but not limited to; providing guidance, training, mentorship, and performance management.
Ensure timely resolution of user issues and maintain high customer satisfaction.
Implement policies and best practices for ticketing, escalation, and reporting.
Technology Oversight:
Manage internal IT data system staff to include, but not limited to; providing guidance, training, mentorship and performance management.
Oversee implementation and maintenance of Office 365, Teams, and related collaboration tools.
Responsible for oversight of the integration of data analytics and automation platforms, including Power BI reporting solutions.
Ensure network infrastructure operates securely and efficiently.
Write and optimize SQL code to prepare, join, and validate data from multiple sources, ensuring accuracy and performance in reporting models.
Leverage Power BI to design dashboards and automate data workflows for operational reporting
Project Management:
Lead IT projects from planning through execution to include; project action items, ownership, ensuring timelines, budgets, and quality standards are met.
Develop project plans, track milestones, manage project teams, and communicate progress to stakeholders.
Strategic Initiative:
Identify opportunities for automation and process improvement across IT and RCM operations.
Collaborate with business units to align technology solutions with organizational objectives.
Define KPI's/targets and monitor actions coming out of operational reviews to ensure continuous improvement in initiatives designed to drive company profitability.
Compliance & Security:
Maintain adherence to compliance frameworks (HIPAA, SOC 2) and implement risk management protocols.
Oversee disaster recovery and business continuity planning and execution.
Other:
Lead, mentor, and manage IT staff to deliver high quality technical support and solutions.
Develop, implement, and maintain all IT policies, security protocols, and disaster recovery/business continuity plans.
Manage IT budgets and procurement of technology resources.
Stay up to date on emerging technologies to recommend improvements, innovations, and best practices.
Manage and uphold accountability across all internal and external technical resources.
Uphold company core values to drive a positive culture across teams.
Perform all other functionally related duties as needed.
Requirements
Qualifications:
Bachelor's degree in InformationTechnology, Computer Science, or related field.
10+ years of IT experience, with 5+ years in a leadership role, including vendor management and project leadership experience.
Proven expertise in Office 365 administration, network management, and Power BI reporting.
Strong understanding of SQL.
Strong working knowledge of cybersecurity and cloud-based technologies.
Strong project management skills (PMP certification preferred).
Experience managing held desk teams and IT support operations.
Excellent problem solving, analytical, and critical thinking skills.
Excellent communication, negotiation skills, with ability to collaborate across various levels.
Experience with automation tools and data analytics platforms, with the ability to comprehend, manipulate, and interpret statistical data.
Familiarity with healthcare IT environments and compliance requirements.
Ability to manage multiple vendors and complex technology ecosystems.
Ability to multi-task and shift priorities to meet company goals and timelines.
Must be able to commute via reliable personal vehicle to and from Beachwood, Ohio Corporate Office in a hybrid work capacity 3 days per week. Travel may also include to and from client and vendor locations as needed or required.
Physical Demands:
Work may require sitting for long periods of time.
Occasionally lifting files, paper, or IT equipment.
Operating a computer, keyboard, telephone, copier, fax, scanner or other such office equipment through a normal business day.
Vision must be correctable to 20/20 for viewing information on computer screen and reading information in a paper format.
Hearing must be in the normal range for telephone contacts.
Will require viewing computer screen and typing on a keyboard for prolonged periods of time.
Salary Description Range $90,000 to $125,000
$90k-125k yearly 28d ago
Information Technology (IT) Service Manager
Spirol Shim Division 4.1
Information technology manager job in Stow, OH
Job Description
Do you want to make a difference every day? Would you like to work for a global manufacturer with a world-class approach to people, process and product? Then make SPIROL your new home and career!
At SPIROL, we work with our customers to help them succeed. From automobiles, to hand and power tools, to aerospace and green energy, SPIROL provides the engineered metal fasteners that literally hold the world together.
We are looking for an experienced IT Service Manager who values exceptional service and responsiveness to join our team. This role is 100% on site.
As the IT Service Manager for SPIROL you will:
Be responsible for the global delivery of IT services, providing the complete tools for the organization within the infrastructure set for global employees to perform effectively and efficiently.
Manage all aspects of day-to-day IT infrastructure operations, documenting and managing internal and third-party vendor escalations.
Configure and manage software related to server and network infrastructures, managing operating systems and providing technical support for software development and utility applications/platform technologies used by the applications team.
Manage, maintain and drive improvements in the service desk software platform to ensure highly responsive and efficient IT request capture and processing.
Define and implement continuous improvement initiatives within cybersecurity program standards, revising and updating policies in accordance with emerging industry standards.
The successful candidate should have:
Bachelor's Degree in InformationTechnology or Computer Science.
8-10 years of progressive experience in an IT function, with 3-5 years in a management role.
Relevant professional certifications, such as ITSM, ITIL, COBIT 5, CompTIA, CAPM, and/or commensurate work experience working in a controlled IT environment.
Demonstrated independence and leadership in building out IT activities and documenting associated procedures supporting IT policy.
Experience managing helpdesk functions, network engineering, and/or other IT professionals.
WHY SPIROL:
Competitive Compensation Structure
Health/Dental/Vision/Life Insurance
Disability Insurance
401(k) with Company Matching
ESOP Pension
Pet Insurance
Paid time off
Employee Referral Bonus Program
Education Assistance Program
Employee Assistance Program
Careers Video Link: *******************************************
SPIROL an equal opportunity employer. SPIROL does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Job Posted by ApplicantPro
$102k-128k yearly est. 26d ago
Information Technology Professional
U.S. Navy 4.0
Information technology manager job in Cleveland, OH
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$73k-103k yearly est. 24d ago
Manager of IT Operations
Layerzero Power Systems, Inc.
Information technology manager job in Aurora, OH
LOCATED IN AURORA, OHIO***
About Us:
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the transaction processing, financial, computer service provision and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description: Manager of IT Operations
Oversee the daily management of LayerZero's IT environment, ensuring systems run efficiently, securely, and in alignment with business needs. This role requires a hands-on leader who can balance technical expertise with operational oversight, while building scalable processes and supporting a high-performing team.
Primary Duties:
• Operational Oversight
• Manage day-to-day IT operations, including servers, networks, cloud platforms, and end-user support.
• Ensure system uptime, performance, and reliability across all business units.
• Oversee incident response, troubleshooting, and root cause analysis.
• Team Leadership
• Lead and mentor IT staff, fostering professional growth and accountability.
• Coordinate workload, priorities, and schedules to meet service-level expectations.
• Build a culture of collaboration and continuous improvement.
• Process & Systems Management
• Develop and enforce IT policies, procedures, and standards.
• Implement monitoring tools and dashboards to track performance and risks.
• Drive automation and efficiency in IT workflows.
• Security & Compliance
• Partner with security teams to ensure compliance with industry standards and regulations.
• Oversee patch management, access controls, and data protection practices.
• Support audits and risk assessments.
• Strategic Contribution
• Provide regular updates to leadership on IT performance, risks, and opportunities.
• Align IT operations with business priorities and growth initiatives.
• Contribute to long-term planning for infrastructure scalability and resilience.
Requirements
Skills and Experience:
• Bachelor's degree in InformationTechnology, Computer Science, or related field.
• 5+ years of IT operations experience, with at least 2 years in a leadership role.
• Strong knowledge of network administration, cloud services, and enterprise systems.
• Experience with ITIL practices, service desk management, and vendor coordination.
• Excellent communication and problem-solving skills.
• Proven ability to lead teams and manage complex technical environments.
What We Offer:
· Competitive pay with performance incentives
· 100% company-paid medical, dental, and vision
· 401(k) with company match
· 3 weeks PTO, 8 paid holidays, and 2 floating holidays
Why You Will Love Working with Us:
· Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
· Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
· Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
· Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.
At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.
Salary Description $105k-125k Annually based on Skills & Experience
$105k-125k yearly 13d ago
IT Engineer 3 - Database Administrator
Case Western Reserve University 4.0
Information technology manager job in Cleveland, OH
Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary range available for this position at the time of its posting. The salary range is between $76,725 and $97,057, depending on qualifications, experience, department budgets, and industry data.
Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess.
Job Description
POSITION OBJECTIVE
Working under limited supervision as a member of the Cloud Services team, accountable for the planning, developing, and configuring of the University's Oracle and Microsoft SQL databases that support enterprise applications. These databases will reside on campus or in the Cloud, such as Amazon Web Services, Microsoft Azure, and Google Cloud Platform. This position provides service through monitoring and troubleshooting the performance, integrity, and security of the enterprise databases. Ensures that good security policies and practices are followed for regulated data, such as student, patient, and research data. This position works with all departments within Case Western Reserve University to understand business needs in order to coordinate the installation, migration or updating of the enterprise databases, collaborate on common service requirements, and research and resolve performance problems.
ESSENTIAL FUNCTIONS
* Identify database requirements by interviewing customers and by evaluating new or existing applications. Propose solutions for updating or implementing databases that support these applications. (20%)
* Recommend solutions by defining database physical structure and functional capabilities, database security, data back-up, and recovery specifications. (15%)
* Propose and recommend technical specifications for applications to be upgraded or implemented. Coordinate installation requirements with project manager, system owner, and/or third-party vendor. (15%)
* Prepare project plans and project schedules for new installations and new releases using established project processes. (10%)
* Implement database solutions based on business requirements and technical specifications. (10%)
* Maintain database performance by calculating optimum values for database parameters and installing new releases of Oracle and Microsoft SQL Server. (10%)
NONESSENTIAL FUNCTIONS
* Establish standards for consistent Oracle and Microsoft SQL Server database application development, security and performance, including testing guidelines and conditions. (5%)
* Support database functions by designing and coding database utilities. (5%)
* Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies. (5%)
* Ensure University monitoring solution monitors availability and performance of all Enterprise Database systems and alerts appropriate personnel when availability or performance does not meet the required levels of service. Maintain service key-performance indicators (KPIs) and metrics to report to Utech leadership and campus community. (4%)
* Perform other duties as assigned. (1%)
CONTACTS
Department: Supervisor will review goals, accomplishments, and overall team performance at key stages. Daily contact with Cloud Services teams to tackle a variety of issues collaboratively and negotiate any shadow issues that may arise to resolve problems effectively. Daily/weekly contact with developers, engineers, managers to maintain workflow.
University: Daily contact with project teams to tackle a variety of issues collaboratively and negotiate any shadow issues that may arise to resolve problems effectively. Regular contact with project sponsors to review project timeline, key milestones, and outstanding issues. Regular contact with stakeholders and internal constituents to facilitate and promote joint action and cooperation to achieve results.
External: Daily/weekly contact with hosted vendors and other third-party vendors as needed. Moderate contact with vendors, contractors, and other external representatives to investigate new and future products and services.
Students: No contact with students.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibility.
QUALIFICATIONS
Experience: 3 to 5 years of related experience, preferably with Oracle database and Microsoft SQL database programming, server management and technical infrastructure experience.
Education: Bachelor's degree in computer science or a related field.
REQUIRED SKILLS
* Under limited supervision, develop, design, implement, maintain and report on total projects including a large range of services
* Demonstrate thorough knowledge of database theory, design principles, and development methodologies, including data modeling, data flow, and entity relationship analysis.
* Demonstrate thorough knowledge of database configuration, database performance tuning, backup methodologies, and database security.
* Broad architectural awareness of customer applications, not only understanding database aspects (e.g., metrics, DB parameters etc.) but also with ability to triage issues in an end-to-end manner aware of how web, application and caching tiers impact database performance and availability.
* Coding skills in the procedural language for at least one database engine is necessary (PL/SQL etc.)
* Familiarity with Amazon Web Services, Microsoft Azure or Google Cloud Platform including RDS and/or Cloud Computing.
* Technical project management support for technical cross-functional projects and is assigned to projects with significant scope, complexity, size, impact, budget, and/or project team size. Projects are varied in nature and have a significant impact on organization.
* Demonstrate thorough understanding of the Software Development Life Cycle (SDLC) and utilize the ability to lead efforts in implementing life cycle practices.
* Standard PC software packages, including word processing, spreadsheet, database, and flowcharting.
* Demonstrate principles and practices of sound business communications with the ability to communicate complex material in ways customers can understand.
* Ability to actively listen; responsive to verbal and non-verbal clues. (Listening Skills)
* Ability to look at situations from multiple perspectives, break problems into component parts, and look for underlying causes and think through the consequences of different courses of action. Ability to identify various types of problems along with the creation of workable solutions. Requires the identification and analysis of problems, evaluation of alternatives, and provision of solutions (Analytical and Problem-Solving Skills).
* Ability to respond to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations that sometimes arise. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite, and readily understood. (Tact and Diplomacy Skill)
* Ability to develop in-depth understanding of client needs in order to be more helpful. The ability to consider how different audiences are likely to respond and choose the best method of communicating the message to each audience. (Customer Focus Skill)
* Consistently models high standards of honesty, integrity, trust, openness, and respect for the individual. Must have the ability to use discretion and good judgment on sensitive and important matters. (Ethic/Integrity Skills)
* Ability to recognize the importance of certain tasks and responsibilities and the ability to prioritize to ensure that deadlines are met. (Dependability and Reliability Skill)
* Ability to be flexible in order to meet the constant changing scope and needs of the department, division and customers being served. Ability to work in a fast-paced environment while managing multiple projects. Ability to optimize the use of time and resources to achieve the desired results; effectively plans and organizes work to minimize crises; prioritizes appropriately. (Planning and Organization Skills)
* Ability to work with technologies for which little or no documentation or precedence exists. Commitment to self-motivated lifelong learning. (Explorative Attitude)
* May oversee engineering, design, implementation and deployment of core technical services projects.
* May include supervision and team leadership of core technical services projects. May direct the work of student employees
* May be a junior technical architect with responsibilities for: Making recommendations for core infrastructure improvements.
* Working with vendors and contractors to design, develop project initiation activities, including core technical implementation of those designs.
* Engagement with senior colleagues (architect, senior architect) on advanced project activities with or without any direct management
* Demonstrated history of successful support, education, and advocacy for all faculty and staff aligned with the values, mission, and messaging of the university, while adhering to the policy on conflict of commitment and interest.
* Ability to meet consistent attendance.
* Ability to interact with colleagues, supervisors, and customers face to face.
* Willingness to learn and work with artificial intelligence (AI) tools and technologies.
WORKING CONDITIONS
Office and computer room environment. This position has the potential to access secure and sensitive personal information. May require working off hours to appropriately evaluate all conditions. The employee may be required to carry a cellphone during and after their normal work hours, including weekends, to address after-hours emergencies. Travel between various locations on campus may be required. The position requires typing on a computer keyboard and using a computer, mouse, and a printer.
EEO Statement
Case Western Reserve University is an equal opportunity employer. All applicants are protected under federal and state laws and university policy from discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, protected veteran status, disability, age and genetic information.
Reasonable Accommodations
Case Western Reserve University complies with the Americans with Disabilities Act regarding reasonable accommodations for applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the CWRU Office of Equity at ************ to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicants will be made on a case-by-case basis.
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$76.7k-97.1k yearly 6d ago
Infrastructure CCTV Operator
Atlas Industrial Outsourcing 4.0
Information technology manager job in Cleveland, OH
Full-time Description
Are you an experienced Industrial Operator looking to advance your career? Atlas Industrial Outsourcing is seeking dedicated individuals with at least one year of experience operating CCTV sewer inspection equipment, vacuum trucks, water blasters. If you thrive in a team environment and are passionate about delivering high-quality work, we want you on our team!
About the Role:
As an Industrial Operator for our Infrastructure division, you will be responsible for the operation and maintenance of equipment used in sewer and pipeline cleaning, inspections, and more. This role may involve travel, with overnight stays possible.
Key Responsibilities:
Operate and maintain industrial equipment, including CCTV sewer inspection tools and other related machinery.
Troubleshoot and diagnose mechanical issues to ensure optimal performance.
Perform regular maintenance and cleaning of equipment.
Report any malfunctions to appropriate personnel promptly.
Follow all OSHA, company, and customer safety regulations to maintain a safe working environment.
Participate in safety discussions and maintain accurate records of work performed and materials used.
Load, unload, and transport job supplies to and from job sites.
Carry out general housekeeping and maintenance tasks on job sites.
What We Offer completion of probationary period:
Competitive salary with an increase
Paid time off (PTO)
401k plan with employer match.
Comprehensive health coverage (medical, dental, and vision)
Life, AD&D, short-term disability, and employee assistance program.
Company-provided uniforms and safety gear, including a safety boot reimbursement program.
Per diem for out-of-town work.
Year-round work opportunities.
If you're ready to make a positive impact in a supportive environment, apply today to join Atlas Industrial Outsourcing as an Industrial Operator with our Infrastructure team!
Note
: This job description provides a general overview and may not cover all responsibilities. Duties may change at any time with or without notice.
We comply with Federal DOT regulations; therefore, any use of marijuana, medical or recreational, is not acceptable under our drug-free workplace program.
Requirements
What We're Looking For:
Be team-oriented and prioritize collaboration.
Demonstrate patience, a willingness to learn, and the drive to get the job done right the first time.
Ask questions to enhance understanding and skill development.
Maintain professionalism and courtesy with colleagues.
Commit to continuous learning and skill acquisition.
Qualifications:
1-2 years of experience operating industrial equipment.
Ability to follow verbal and written instructions.
Comfortable working in various weather conditions.
Capable of climbing stairs, ladders, and lifting up to 50 pounds.
Ability to wear a respirator when required.
Salary Description $17-$20 DOE
$112k-169k yearly est. 60d+ ago
Infrastructure Operator
C&K Industrial Services 3.6
Information technology manager job in Cleveland, OH
Join C&K Industrial Services Infrastructure Division as an Industrial Operator! Are you an experienced Industrial Operator looking to advance your career? C&K Industrial Services is seeking dedicated individuals with at least one year of experience operating CCTV sewer inspection equipment, vacuum trucks, water blasters. If you thrive in a team environment and are passionate about delivering high-quality work, we want you on our team! About the Role: As an Industrial Operator for our Infrastructure division, you will be responsible for the operation and maintenance of equipment used in sewer and pipeline cleaning, inspections, and more. This role may involve travel, with overnight stays possible. Key Responsibilities:
Operate and maintain industrial equipment, including CCTV sewer inspection tools and other related machinery.
Troubleshoot and diagnose mechanical issues to ensure optimal performance.
Perform regular maintenance and cleaning of equipment.
Report any malfunctions to appropriate personnel promptly.
Follow all OSHA, company, and customer safety regulations to maintain a safe working environment.
Participate in safety discussions and maintain accurate records of work performed and materials used.
Load, unload, and transport job supplies to and from job sites.
Carry out general housekeeping and maintenance tasks on job sites.
What We're Looking For: Successful candidates will:
Be team-oriented and prioritize collaboration.
Demonstrate patience, a willingness to learn, and the drive to get the job done right the first time.
Ask questions to enhance understanding and skill development.
Maintain professionalism and courtesy with colleagues.
Commit to continuous learning and skill acquisition.
Qualifications:
1-2 years of experience operating industrial equipment.
Ability to follow verbal and written instructions.
Comfortable working in various weather conditions.
Capable of climbing stairs and ladders, and lifting up to 50 pounds.
Ability to wear a respirator when required.
What We Offer:
Competitive salary with an increase after 90 days.
Paid time off (PTO) after 90 days.
401k plan with employer match.
Comprehensive health coverage (medical, dental, and vision)
Life, AD&D, short-term disability, and employee assistance program.
Company-provided uniforms and safety gear, including a safety boot reimbursement program.
Per diem for out-of-town work.
Year-round work opportunities.
If you're ready to make a positive impact in a supportive environment, apply today to join C&K Industrial Services as an Industrial Operator with our Infrastructure team!
Note
: This job description provides a general overview and may not cover all responsibilities. Duties may change at any time with or without notice. We comply with Federal DOT regulations; therefore, any use of marijuana, medical or recreational, is not acceptable under our drug-free workplace program.
$116k-170k yearly est. 60d+ ago
IT Systems Administrator
Nanosoft Consulting
Information technology manager job in Cleveland, OH
Systems Administrators at Nanosoft Consulting must possess a variety of technical and professional knowledge and skills. This position contributes to designing, building, maintaining, and supporting essential technical services for Nanosoft Consulting's employees, contractors, and customers. This role involves work on physical and virtual servers, online (“cloud”) services, network infrastructure components, voice systems, and other business technology products and services. Systems Administrators serve as an escalation point for support requests and may be called upon to assist with support operations in times of need. Systems Administrators serve critical roles in security operations and compliance. This role may require after hours work that is scheduled or unscheduled during emergency situations.
Essential Functions (In order of importance) Approximate % of time required IT Systems Administrator I 90% Other 10% Essential FunctionsThe specific demands of this position may change according to business needs and technologies in use, but generally, this position's work includes the following:
Routine operation, maintenance, troubleshooting, and support of all technical systems, including: servers, network infrastructure, hardware, software, management and monitoring systems, technical support tools and systems, enterprise voice, cloud services, etc.
Serves as an escalation point for the technology support team, and works with colleagues and end-users to resolve complex issues.
Provides support for all software and hardware. This may include answering questions, troubleshooting problems, teaching or instructing customers, employees, and/or contractors regarding business technologies
Performs administrative duties and provides support for proprietary business applications and their supporting infrastructure
Proactively monitors technology stack for performance and maintenance issues, and maintains network monitoring system
Participates in project planning and execution, and provides strategic planning insights for departmental and company goals
Performs routine and project-based security functions as part of ongoing audit and compliance processes
Works with the technology support team to improve endpoint management practices and tooling
Works with vendors to manage third-party services, address service issues, and plan for growth and new service needs
Other Essential Functions
Participates in department and company meetings, as requested
Performs other duties as assigned
Light maintenance duties, (i.e.: office moves)
Travel as required
Overtime/Additional Hours - There are times in which overtime/additional hours will be mandatory due to an increase in work and the need to meet turnaround time frames
Compensation for Unscheduled Work
Response to Priority Level 1 tickets or at the immediate request of a manager will be compensated at a minimum of 60 minutes.
Response to Priority Level 2 tickets will be compensated at a minimum of 30 minutes
Response to Priority level 3 tickets when requested by a manager will be compensated at minimum of 30 minutes.
All work meeting the above requirements must be noted on the timecard by the employee and adjusted by the manager prior to approving payroll.
Required Skills/Abilities
Experience supporting Microsoft Windows based systems in an Active Directory environment (primarily Windows 10/11, and Windows Server 2016-2022)
Experience supporting modern versions of Microsoft Office (primarily 2016, but experience with other versions is appreciated)
Experience supporting a variety of business equipment, including: printers, scanners, access control systems, fax machines, and desktop and portable computers
Experience with basic enterprise networking, including: VLANs, NAT, IP addressing, VOIP, wireless, and basic network security concepts
Experience with a variety of mobile devices
Familiarity with Microsoft Windows Server, Microsoft Exchange, Active Directory, and Microsoft/Office 365
Familiarity with SLA-driven reliability concepts
Familiarity with basic client/service dependencies and ability to make basic impact assessments for particular maintenance/service disruptions
Logical and systematic approach to problem solving. Ability to accurately and efficiently troubleshoot, diagnose, and solve problems
Must be comfortable working with team members using remote communication tools including email, phone, Microsoft Teams, and Zoom
Must have an understanding of basic security concepts and be comfortable working in a standards-based, compliant environment
Ability to work as part of a team, including the ability develop new working relationships, share knowledge, and work with colleagues to meet deadlines, and accomplish team goals
be able to gauge the technical abilities of others and effectively and respectfully communicate complex technical issues with individuals of various skill levels
Ability to manage individual tasks and projects, adhere to deadlines, and remain calm and professional under stress
Ability to learn from instruction, written documentation, and formal training
Ability to adapt to change and growth in a fast-paced, deadline-driven environment
Good written communications skills
Strong attention to detail
Preferred Qualifications Candidates do not need to meet any of the Preferred Qualifications to be considered. However, candidates who meet more of the Preferred Qualifications will receive higher preference in consideration.
Experience supporting and managing Microsoft Windows based systems using Azure Active Directory in a Microsoft 365 environment
Experience supporting and managing Microsoft Online Services in a Microsoft 365 environment, both on-prem and hybrid
Understanding of advanced networking concepts and practices, including: CDP/LLDP, 802.1x, routing protocols, Microsoft Windows DHCP, managed switches, managed wireless networking systems, and enterprise network security appliances
Understanding of network security tools and practices, including: IDS/IPS operations, DLP, SIEM, enterprise CA, AD FS, Web Proxying, Reverse Web Proxying and Load Balancing,
Experience managing and supporting a variety of company-owned and employee-owned mobile devices, including Android and iOS, in a managed enterprise environment
Experience managing, operating, or maintaining enterprise voice systems
Experience managing the full suite of Microsoft Windows server products and services with high availability
Experience with network monitoring systems to measure critical availability metrics and inform troubleshooting processes
A rich understanding of the OSI networking model and the ability to quickly isolate and identify service delivery issues
Ability to produce rich, high-quality documentation of processes and procedures for internal reference and external audiences
Ability to present information
Experience managing Microsoft SQL Server, SQL Server Reporting Services, and associated database maintenance and automation functions
Familiarity with other database management systems (Oracle, PostgreSQL, Mongo, etc.) is a plus, but not required
Experience with security operations, policy development and implementation, and operation of security infrastructure
Experience with the HITRUST Common Security Framework or other comparable third-party security auditing framework is strongly preferred
Experience with enterprise server management tools
Experience with Microsoft 365 enterprise security features
Education & Licensing
High School diploma or equivalent certificate is required
Bachelor's degree from an accredited college or university is preferred
Experience
Experience working in technical support and/or administrative roles is preferred
Physical Work Requirements
Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
$58k-83k yearly est. 60d+ ago
IT System Administrator
Acroment Technologies
Information technology manager job in Cleveland, OH
Acroment Technologies is seeking qualified candidates for a Systems Engineer/Network Administrator position at our West Side office. Candidates should exhibit a strong desire to help others with technology. Including, but not limited to, servers, networks, workstations, smartphones, printers, hardware and software. Acroment Technologies offers a relaxed and easygoing work environment, IT career mentoring, advanced IT certification programs, completive salary, and benefits.
Core Responsibilities:
Provide technical support (all-levels) to customers via phone, email and through our ticketing system; ConnectWise.
Respond to service requests in a timely manner (meeting or exceeding our contracted SLAs)
Troubleshoot and resolve client computer issues (mostly PC, some MAC, smartphones)
Act as the point of contact for our clients on all types of requests generated internally via our monitoring systems or externally directly from clients.
Properly classify (priority/categorize) all service requests within our ticket system.
Coordinate additional resources needed to accomplish requested tasks including working with client vendors.
Communicate with customers and additional resources to notify them as to the status of their requests or needed repairs.
Additional Responsibilities:
Complete training programs for our ticketing and monitoring systems.
Recommend improvements to our internal processes to maximize customer service levels
Complete timesheets daily with detailed notes of work completed
Be available for work when scheduled to be on-call (weekly rotation) and attend weekly and quarterly service meetings (after-hours).
Develop rapport with clients as a trusted resource for help
Educate end-users on hardware and software operations as needed
Qualifications and Requirements:
Bachelor's degree or related work experience
2 years prior experience working in a similar role at a Managed Service Provider (MSP)
Network+ and Microsoft 365 certifications preferred but not required
Working knowledge of Microsoft 365 administration, Intune, Autopilot, PowerShell and Python
Set goals and be committed to improving your technical and soft skills through company offered and self-guided study to further your career in IT
Strong technological aptitude, work ethic, and problem solving skills
Excellent verbal and written communication skills
Reliable transportation, valid driver's license and valid vehicle insurance
$58k-83k yearly est. 60d+ ago
IT Strategy and Implementation Associate
Cleveland Research Company 3.4
Information technology manager job in Cleveland, OH
Have immediate impact | Be passionate about what you do | Grow with us Cleveland Research Company is an employee owned, independent research firm, headquartered in Cleveland, Ohio. Founded in 2006, CRC has expanded to 15 research teams publishing research on over 150 companies. We pride ourselves on a disciplined research process that has us regularly engaged with the industries and companies we cover.
We are focused on identifying fundamental inflection points to aid in the rigorous analysis of our covered companies and industry forecasts. Our clients find value from getting in front of key themes and trends that lead to better strategic and financial decisions. We are committed to a singular focus on providing the most accurate and reliable research product in the market. If you are interested in equity and market research within an environment that fosters teamwork and excellence, Cleveland Research could be the place for you!
Role and Vision
We are seeking a driven, and high-potential individual to join us at the ground level of this journey. This is a unique opportunity to play a role in identifying and implementing technology tools that unlock strategic opportunities across the firm, centered on analytics and AI.
As the IT Strategy and Implementation Associate you will be the connection between strategy, technology, and people. You will help lead the charge in driving adoption of new systems, processes, and tools, ensuring that our transformation is not only implemented but embraced. You will work closely with executive leadership, our IT partners, and across the company to identify and implement new strategic technologies centered on making CRC more efficient and impactful.
Responsibilities Include
Contribute to strategic planning and long-term technology vision alongside senior leadership
Build relationships across departments to foster a culture of innovation and excellence
Partner with leadership to identify and execute change management strategies aligned with strategic IT transformation goals
Develop and deliver communication plans, training programs, and adoption roadmaps for new technologies and workflows
Monitor adoption and feedback metrics to continuously optimize strategic efforts
Facilitate feedback and training to use technology to become more efficient and impactful
Position Requirements
2 - 5 years of experience in IT change management and adoption
Strong communication and interpersonal skills with the ability to influence across levels
Demonstrated ability to manage ambiguity and drive clarity in complex environments
High learning aptitude and desire to grow into a senior leadership role
Bachelor's degree required; advanced degree or certifications a plus
What Success Looks Like
High engagement and adoption rates across transformation initiatives
Strong ability to communicate and build trust across the company
Clear visibility into progress and impact through metrics and reporting
A growing contribution to the firm's strategic technology roadmap
Why This Role Matters
This is not a back-office change role. It is a leadership opportunity for someone who wants to shape the future of Cleveland Research's strategic technology landscape. You will be mentored by senior executives and positioned towards a CIO-level leader over time.
Benefits
Competitive salary + bonus, fully paid Health insurance coverage, 401(k), and a variety of other perks.
This position requires a full-time, on-site presence at our downtown Cleveland office in order to effectively work with teams.
$64k-95k yearly est. Auto-Apply 60d+ ago
IT Administrator
Impact Employment Solutions
Information technology manager job in Avon, OH
IT ADMINISITRATOR Position Type: Direct HirePosition Hours: 9:00am-5:00pm, Monday-FridayPosition Location: Avon, OhioPosition Salary: $70K-$90K/annually Benefits: Full benefits package with employer-covered health, fully covered dental & vision, PTO, 401(k), and more
Job Summary: The IT Administrator will plan, coordinate, direct IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. Duties/Responsibilities:
Troubleshoot and resolve problems with computer/ email/ printer / Phones either autonomously or with outside vendor help when and where required.
Identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
Define and implement IT policies, procedures and best practices.
Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions
Analyze processes, technologies, and vendors continually to find areas for improvement.
Prepare cost-benefit analyses when upgrades are necessary and monitor vendors to ensure that they're offering the best-possible service and value for business needs.
Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Take responsibility for projects and solutions within the larger business initiative. Ie ( ERP, Automation, or other business functions)
Handle business-critical IT tasks and systems administration.
Research and evaluate emerging technologies, hardware, and software.
Track and maintain hardware and software inventory.
Performs other duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Proficient in latest technology for IT systems and management.
Proficient in Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Excellent analytical and management skills.
Excellent interpersonal skills.
Through understanding of IT and practical applications to support the company's goals.
Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
Education and Experience:
Bachelor's Degree in InformationTechnology or other similar Technical Discipline
4 - 6 years of relevant work experience, managing the functional aspects of all software, hardware, networking and telephony systems for a small to medium-sized business
Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
$70k-90k yearly 60d+ ago
IT Manager- Systems and Infrastructure
Alpha Technologies Services LLC 4.1
Information technology manager job in Hudson, OH
About Alpha & Indicor
Alpha Technologies is a global leader in designing, manufacturing, servicing, and supporting precision rubber and polymer laboratory instrumentation, as well as data acquisition and analysis software systems. Our advanced rheology test equipment is trusted across industries, including automotive, aerospace, medical, and safety, ensuring the highest standards of quality and performance. Alpha is part of Indicor™. Alpha's commitment to excellence is reinforced by our ISO 9001 and ISO 17025 certifications, ensuring precision, reliability, and innovation in everything we do. Alpha has approximately 170 employees in over 15 countries, operating sales and manufacturing locations in over 7 countries.
Indicor™ is a global, diversified industrial solutions company providing specialized, mission-critical products for industrial manufacturers, and a global portfolio of proven, best-in-class technology companies. The Indicor family of companies boasts decades of experience producing dependable, highly engineered solutions, delivering performance and value across a wide spectrum of industries.
Summary
The IT Manager - Systems and Infrastructure is a hands-on leadership role responsible for ensuring the stability, security, and performance of Alpha's technology environment. This role oversees IT operations, cloud and on-premises infrastructure, and enterprise systems supporting business operations, including ERP, CRM, and BI platforms. The manager will lead a small team (2 direct reports) and collaborate closely with Alpha Technologies' leadership team and Indicor's Cybersecurity Manager/team to ensure compliance with corporate security standards. This individual will combine technical expertise with leadership and vendor management skills to ensure seamless IT service delivery and the continuous improvement of Alpha's technology landscape.
Primary Responsibilities
Strategic IT Leadership
Team and Operational Leadership: Lead and mentor the IT team, ensuring efficient IT operations and effective end-user support. Set priorities, manage workloads, and foster a culture of accountability and continuous improvement. This includes setting KPI's for the hardware and software support teams.
Operational Partnership with Alpha's Leadership team: Act as a key operational partner with business leaders to understand IT challenges and operational needs. Deliver tailored IT solutions that enable business productivity and align with Alpha & Indicor's enterprise standards.
Infrastructure and Cloud Oversight: Take a hands-on role in overseeing infrastructure across Azure cloud and on-premises systems. Ensure reliability, scalability, and cost optimization of Azure environments, Microsoft 365, Entra ID, Intune, and related collaboration platforms.
Digital Transformation and Modernization: Guide modernization initiatives, including migration of current and legacy systems to on-prem and cloud platforms and integration of ERP, CRM, and BI systems. Promote interoperability and efficient data sharing across the enterprise. Modernize IT ticket system for (potentially to NinjaOne) for proper Enterprise tracking of metrics to key KPI's.
Coordination of Cybersecurity: Collaborate closely with Indicor's Cybersecurity Manager to ensure secure configurations, endpoint protection, and compliance with security frameworks. Support the implementation of identity management, access controls, and data protection measures.
Mergers & Acquisitions: Partner with leadership team to develop appropriate IT strategy for newly acquired businesses.
Vendor and Contract Management
Strategic Vendor Negotiations and Relationships: Take part in negotiations with technology vendors and service providers to secure advantageous pricing, contracts, and service terms. Maintain strong vendor relationships to ensure long-term value and reliability.
Service Delivery Oversight: Coordinate managed service providers and delivery partners to ensure consistent service quality and alignment with operational standards. Oversee performance of external partners, delivering infrastructure as a service, M365, and Azure environments and business system services.
Performance and SLA Compliance: Monitor vendor performance and adherence to service level agreements (SLAs). Conduct regular reviews and enforce corrective actions where necessary to maintain operational excellence.
Collaborative Project Management: Partner with internal stakeholders and external teams to lead IT initiatives from planning through execution. Ensure projects are delivered on time, within budget, and aligned with business and security objectives.
Expanded Responsibilities
Cloud Infrastructure and SaaS Services Optimization
Lead the management and optimization of Azure environments, focusing on cost control, performance, and scalability.
Advise leadership and business partners on architecture design and service models (IaaS, PaaS, SaaS) best suited for enterprise and business unit workloads.
Drive modernization and automation of infrastructure management through PowerShell scripting, monitoring, and analytics.
Business Systems Integration and Management
Take part in the selection, deployment, and integration of ERP, CRM, and BI systems, ensuring these platforms meet business requirements and support efficient operations.
Ensure network equipment such as switches, firewalls, and VPNs are configured optimally, maintained, and monitored for performance and security.
Work in partnership with the cybersecurity department to implement secure system configurations, patch management, and Identity & Access Management (IAM).
Identify and partner with key vendors for acquisition of hardware, software and professional services.
BU Peer Engagement and Communication
Develop and maintain strong relationships with BU & Indicor IT peers.
Promote transparency and alignment between IT operations and organizational goals.
Capability Building and Knowledge Sharing
Develop the technical skills and capabilities of IT team members through mentorship, cross-training, and professional development.
Promote the sharing of best practices and standard operating procedures across the IT organization.
Build, add and maintain IT and Information Security Policies & Procedures.
Mentor & Coach Alpha IT Staff
Develop and mentor Alpha's Hardware/Software Support IT Specialist and Alpha's Application & Data Specialist
Qualifications
Professional Experience
10+ years of progressive IT infrastructure and service delivery experience, including 3+ years in a managerial or supervisory capacity.
Proven experience managing Azure cloud environments, Microsoft 365 tenancies, Entra ID, Single Sign-On (SSO) and Multi-Factor Authentication (MFA) technologies, and Intune environments.
Demonstrated ability to manage cross-functional projects and external service providers.
Strong background and hands on experience with IT operations, networking (firewalls, switches, VPNs), and IT Security Operations, change management, and incident management principles.
Technical Expertise
Deep understanding and hands on experience with Microsoft Azure architectures, VMWare ESXi environments, Veeam storage systems, and Cisco/Extreem networking.
Advanced proficiency in Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune. Power BI experience (preferred).
Knowledge of enterprise system architecture and data integration across business platforms.
Experience with PowerShell scripting and process automation.
Familiarity with Mimecast, NinjaOne, and endpoint management systems.
Infor Syteline (ERP) experience (preferred)
Lead IT and SecOps Compliance Activities such as vendor, customer, internal audits and remediation efforts.
Leadership and Interpersonal Skills
Strong leadership and team development skills with the ability to inspire and motivate technical professionals. Analytical and problem-solving abilities, capable of making data-driven decisions under pressure.
Excellent communication skills, with the proficiency to articulate complex technical information to non-technical audiences.
Analytical and strategic thinker with the ability to manage competing priorities in a dynamic environment.
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Occasionally standing, walking, bending, or reaching.
Must be able to lift up to 45 pounds at times.
Ability to see, hear, and communicate effectively.
This job description is not intended to cover all duties. Responsibilities may shift at any time with or without notice.
Travel
As required but not expected to exceed 15%
Degree(s)
Bachelor's Degree (required). BS in InformationTechnology, Computer Science, Information Systems, Computer Engineering or Network Engineering (preferred)
Certifications (desirable but not essential)
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft 365 Certified: Administrator Expert (MS-102)
ITIL Foundation Certification
CompTIA Network+
CCNA, RHCSA, LINUX+, Server+
VMware Certified Professional - Data Center Virtualization
$91k-119k yearly est. 1d ago
Professional Network Manager
Cochlear
Information technology manager job in Cleveland, OH
Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.
Professional Network Manager (Internal title: Care Pathway Development Manager)
Prior sales experience and clinical experience within the hearing health industry
Successful candidate will live in the Cleveland area
Travel up to 60% of the time
Application deadline: January 18, 2026
Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.
About the role
Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! If you have sales experience and have worked in a hearing health clinical setting, this is a fantastic opportunity to join the Cochlear Provider Network team at the global leader in implantable hearing devices! In this role, you will be based in Cleveland, Ohio.
This role is responsible for developing and sustaining a professional network that connects referring healthcare providers with cochlear implant (CI) programs to expand patient access to implantation services. Acting as a liaison and educator, the leader fosters multidisciplinary collaboration, establishes referral pathways, and promotes consistent standards of care across specialties. Key responsibilities include engaging providers to build collaborative connections, delivering evidence-based education on cochlear implants, equipping professionals with tools to identify candidates, and coordinating with marketing and sales teams to align outreach and communication strategies. Ultimately, this role ensures that patients are efficiently identified, referred, and supported through seamless care pathways, while providers benefit from shared resources, training, and ongoing communication.
Key Responsibilities
Deliver a plan to identify and meet with professionals to establish collaborative connections between referring professionals and CI programs/providers to support transitional care pathways in an assigned market
Educate professionals within network; deliver compelling, evidence-based messaging that communicates the clinical and patient impact of cochlear implants
Provide professionals with educational tools to support candidacy identification and processes to accelerate connection to CI provider within the network for patients HCP deems appropriate candidates
Develop plan with consumer marketing and engagement teams for target market to align outreach and awareness of the professional network for specialty care inclusive of cochlear implantation
Key Requirements
To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:
Bachelor's Degree or Equivalent Work Experience
3‐5 Years of Experience
Clinical and Sales Experience
Prior clinical experience within the hearing health industry
Proven success in hearing health industry sales/business development
Strong communication and interpersonal skills. Maintains close and collaborative communication with field and corporate teams
Ability to travel 60% with overnight stays
Total Rewards
In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.
Pay Range in the United States: $130,000 - $137,000 based upon experience, as well as an annual bonus opportunity of 7.5% of base salary. Exact compensation may vary based on skills, experience, and location.
Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.
Who are we?
Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.
For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.
Learn more about what our Field Sales employees are saying about working at Cochlear:
What makes Cochlear's sales organization unique?
What excites you most about Cochlear's future?
Physical & Mental Demands
The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.
The work environment is a home/office environment, clinical or hospital environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.
Apply now
by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at *********************** to learn more.
Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at ************.
$130k-137k yearly Auto-Apply 27d ago
Manager of IT Operations
Layerzero Power Systems
Information technology manager job in Aurora, OH
Full-time Description
LOCATED IN AURORA, OHIO***
About Us:
LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the transaction processing, financial, computer service provision and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers.
Position Description: Manager of IT Operations
Oversee the daily management of LayerZero's IT environment, ensuring systems run efficiently, securely, and in alignment with business needs. This role requires a hands-on leader who can balance technical expertise with operational oversight, while building scalable processes and supporting a high-performing team.
Primary Duties:
• Operational Oversight
• Manage day-to-day IT operations, including servers, networks, cloud platforms, and end-user support.
• Ensure system uptime, performance, and reliability across all business units.
• Oversee incident response, troubleshooting, and root cause analysis.
• Team Leadership
• Lead and mentor IT staff, fostering professional growth and accountability.
• Coordinate workload, priorities, and schedules to meet service-level expectations.
• Build a culture of collaboration and continuous improvement.
• Process & Systems Management
• Develop and enforce IT policies, procedures, and standards.
• Implement monitoring tools and dashboards to track performance and risks.
• Drive automation and efficiency in IT workflows.
• Security & Compliance
• Partner with security teams to ensure compliance with industry standards and regulations.
• Oversee patch management, access controls, and data protection practices.
• Support audits and risk assessments.
• Strategic Contribution
• Provide regular updates to leadership on IT performance, risks, and opportunities.
• Align IT operations with business priorities and growth initiatives.
• Contribute to long-term planning for infrastructure scalability and resilience.
Requirements
Skills and Experience:
• Bachelor's degree in InformationTechnology, Computer Science, or related field.
• 5+ years of IT operations experience, with at least 2 years in a leadership role.
• Strong knowledge of network administration, cloud services, and enterprise systems.
• Experience with ITIL practices, service desk management, and vendor coordination.
• Excellent communication and problem-solving skills.
• Proven ability to lead teams and manage complex technical environments.
What We Offer:
· Competitive pay with performance incentives
· 100% company-paid medical, dental, and vision
· 401(k) with company match
· 3 weeks PTO, 8 paid holidays, and 2 floating holidays
Why You Will Love Working with Us:
· Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
· Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
· Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
· Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career.
At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.
Salary Description $105k-125k Annually based on Skills & Experience
$105k-125k yearly 38d ago
Information Technology Professional
U.S. Navy 4.0
Information technology manager job in Akron, OH
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$73k-103k yearly est. 7d ago
IT System Administrator
Acroment Technologies
Information technology manager job in Lakewood, OH
Acroment Technologies is seeking qualified candidates for a Systems Engineer/Network Administrator position at our West Side office. Candidates should exhibit a strong desire to help others with technology. Including, but not limited to, servers, networks, workstations, smartphones, printers, hardware and software. Acroment Technologies offers a relaxed and easygoing work environment, IT career mentoring, advanced IT certification programs, completive salary, and benefits.
Core Responsibilities:
Provide technical support (all-levels) to customers via phone, email and through our ticketing system; ConnectWise.
Respond to service requests in a timely manner (meeting or exceeding our contracted SLAs)
Troubleshoot andresolve client computer issues (mostly PC, some MAC, smartphones)
Act as the point of contact for our clients on all types of requests generated internally via our monitoring systems or externally directly from clients.
Properly classify (priority/categorize) all service requests within our ticket system.
Coordinate additional resources needed to accomplish requested tasks including working with client vendors.
Communicate with customers and additional resources to notify them as to the status of their requests or needed repairs.
Additional Responsibilities:
Complete training programs for our ticketing and monitoring systems.
Recommend improvements to our internal processes to maximize customer service levels
Complete timesheets daily with detailed notes of work completed
Be available for work when scheduled to be on-call (weekly rotation) and attend weekly and quarterly service meetings (after-hours).
Develop rapport with clients as a trusted resource for help
Educate end-users on hardware and software operations as needed
Qualifications and Requirements:
Bachelors degree or related work experience
2 years prior experience working in a similar role at a Managed Service Provider (MSP)
Network+ and Microsoft 365 certifications preferred but not required
Working knowledge of Microsoft 365 administration, Intune, Autopilot, PowerShell and Python
Set goals and be committed to improving your technical and soft skills through company offered and self-guided study to further your career in IT
Strong technological aptitude, work ethic, and problem solving skills
Excellent verbal and written communication skills
Reliable transportation, valid drivers license and valid vehicle insurance
$58k-83k yearly est. 8d ago
Learn more about information technology manager jobs
How much does an information technology manager earn in Lyndhurst, OH?
The average information technology manager in Lyndhurst, OH earns between $80,000 and $162,000 annually. This compares to the national average information technology manager range of $84,000 to $169,000.
Average information technology manager salary in Lyndhurst, OH
$113,000
What are the biggest employers of Information Technology Managers in Lyndhurst, OH?
The biggest employers of Information Technology Managers in Lyndhurst, OH are: