Post job

Information technology manager jobs in Mack, OH - 212 jobs

All
Information Technology Manager
Information Technology Professional
Information Technology Administrator
Network Manager
Information Technology Technical Services Manager
Manager, Systems Engineering
Service Desk Manager
Information Technology Project Manager
Network Administrator
Information Systems Director
Information Technology Systems Manager
Director Of Infrastructure Operations
Information Technology Senior Analyst
Information Systems Project Manager
Information Technology Infrastructure Manager
  • Information Technology Service Desk Manager

    DOCS Dermatology Group

    Information technology manager job in Blue Ash, OH

    IT Service Desk Manager DOCS Dermatology (DOCS) is one of the largest and most established dermatology practices in the nation. With more than 186 providers within 100+ locations in 10 states, we have been serving patients for over 40 years. At DOCS, we strive to put the patient first with an emphasis on medical, surgical, and cosmetic dermatology. We provide easy access to high quality dermatologic care in an environment that is consistently friendly, convenient, courteous, and caring. Summary The IT Service Desk Manager is responsible for leading and managing service desk operations to deliver efficient technical support, maintain high levels of user satisfaction, and drive strong team performance. This role emphasizes team leadership, effective user communication, and the ability to prioritize and delegate tasks in support of strategies and initiatives established by executive leadership. Job Responsibilities Oversee daily operations of the IT Service Desk to ensure efficient workflows and timely resolution of technical issues. Enhance the performance and productivity of the service desk team by providing guidance, leadership, mentorship, training, and support. Ensure that customer service standards are met by addressing user needs and effectively resolving issues. Track and analyze key performance indicators (KPIs) such as response times, resolution rates, and customer feedback to improve service quality. Collaborate with leadership and department managers to roll out new IT initiatives and coordinate system updates or maintenance. Optimize and effectively allocate resources to meet DOCS technology needs. Travel to company locations as needed to support project evaluation and implementation. Minimum Qualifications 10+ years of enterprise IT service desk experience. 3+ years of experience in a supervisory role. 3+ years of experience in healthcare. (Highly Preferred) Associates or Bachelor's degree in Information Technology or a related field. (Preferred) Demonstrated IT problem-solving skills with ability to build rapport and project a calm, patient demeanor in stressful situations. Ability to work independently, manage priorities, and document technical issues. Ability to travel to on-site locations on a limited basis. Certifications in the following: (Preferred) Microsoft IT Support Specialist Professional Azure Administrator Associate Microsoft 365 Current working job knowledge/proficiency in: Advanced knowledge of endpoint management strategies Microsoft Office Suites Windows Operating Systems Remote desktop solutions Knowledge of Active directory, Entra ID Windows networked environment (LAN/WAN) Basic working knowledge of VOIP phones (VM password resets, basic troubleshooting) MacOS, iOS, MDM, and Azure experience is a plus Benefits Our benefits package includes medical, dental, and vision insurance, 401k matching, company paid life insurance, employee assistance program, and paid time off. Physical Demands Ability to travel to on-site locations as needed. Ability to stand for extended periods, kneel, lift, and move up to 50 pounds. Employees may be regularly required to sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard while performing the duties of this job.
    $68k-103k yearly est. 4d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Network Administrator

    Communicare Health Services 4.6company rating

    Information technology manager job in Cincinnati, OH

    Job Title: Network Administrator CommuniCare Health Services is seeking a skilled and experienced Network Administrator to support the design, implementation, and maintenance of our corporate network infrastructure. The ideal candidate will be responsible for ensuring the stability, security, and optimal performance of all LAN/WAN systems in accordance with company policies and industry best practices. Key Responsibilities: Administer and maintain LAN/WAN network services, ensuring adherence to organizational standards and policies. Evaluate network requirements and develop plans for new hardware installations or modifications to existing infrastructure. Coordinate and implement network hardware and software upgrades across multiple locations. Identify, troubleshoot, and resolve issues related to network performance, connectivity, and reliability. Monitor network performance through regular analysis and tuning; ensure uptime and minimize downtime through proactive maintenance. Collaborate with third-party vendors to resolve complex network-related issues. Work collaboratively with internal IT staff to deliver high-quality technical support to end users. Maintain the confidentiality and integrity of all data accessed, processed, or stored within the network systems. Create and maintain documentation of network configurations, issues, and resolutions. Participate in on-call support rotation and respond to emergencies as required. Perform additional duties as assigned. Additional Responsibilities: Provide technical support and guidance to staff in other departments. Oversee the installation of network hardware and software. Assist in the training and onboarding of new IT department personnel. Qualifications: Proven analytical and problem-solving skills in a fast-paced IT environment. Associate or Bachelor's Degree in Information Technology or a related field preferred; equivalent professional experience will be considered. Minimum of 2 years of experience in network design or supporting network architecture. Practical experience with network infrastructure, routing, and switching. Hands-on experience with physical installation of network equipment and cable management. Proficiency with Active Directory and Microsoft enterprise applications. Experience with firewall configuration and management (Barracuda CloudGen preferred), VPN implementation, and network security best practices. Familiarity with VMware vSphere and virtualization technologies. Experience with SAN or storage virtualization using iSCSI. Knowledge of Dell and HP server hardware. Exposure to networking hardware from Cisco, Enterasys/Extreme, Barracuda, and Aruba.
    $60k-73k yearly est. 4d ago
  • Information Technology Project Manager/Integration Director

    Brixey & Meyer Capital 4.1company rating

    Information technology manager job in Cincinnati, OH

    Brixey and Meyer Capital, LLC (“BMC”) is a private investment firm targeting investments in lower middle market businesses across a range of industries. BMC has raised over $200M of committed capital and invested into 19 companies since their inception in 2015. Investments are approached with a growth and partnership mindset, with BMC providing strategic and operational support as well as continued access to capital. BMC is seeking to add an IT Project Manager to the Portfolio Consulting team to lead the integration and professionalization of new acquisitions to established BMC IT standards, including but not limited to ERP implementation, Data Management, Cybersecurity Risk Mitigation, Network, Hardware, and Software strategies. This role will oversee the execution of IT professionalization within the broader Portfolio Consulting team which includes the HR Director and Accounting & Finance Integration Director. The team supports portfolio companies in all aspects of business startup for ultimate handover to the Portfolio Management team. ESSENTIAL JOB FUNCTIONS: Responsible for overall enterprise technology solution for portfolio companies Lead Cybersecurity assessment during Due Diligence and develop action plan to resolve risks Develop, plan and coordinate the execution of IT playbook, including but not limited to data integrity, cybersecurity, hardware/network updates, and systems implementations Work across IT, operations, accounting and the executive team to align actions and goals within IT to the broader organization demands Oversee MSP/third party vendors for cyber, software, web & data hosting, etc. for alignment, execution, and ongoing governance as needed Work on special projects as assigned by the BMC Leadership Team Perform other duties as assigned QUALIFICATIONS: Required: Strong analytical skills, particularly with data structures Experience leading or delivering initiatives in technological implementation, data management, infrastructure, and security Proven ability to develop and implement IT procedures Excellent leadership, interpersonal, and communication skills. Strong problem-solving and decision-making capabilities. Experience in change management and organizational development. Prior IT integration or build out experience WORK ENVIRONMENT: Work is performed in a fast-paced office setting, often with frequent interruptions. Duties may require sitting for long periods of time. Occasional need to travel by air and/or drive a vehicle to other work locations. Travel as required to meet portfolio company needs. OTHER: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threator significant risk to the health or safety of themselves or others. The requirements listedin this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
    $87k-113k yearly est. 2d ago
  • Manager, IT Systems

    Tekion 4.2company rating

    Information technology manager job in Cincinnati, OH

    Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Job Summary The Manager, IT includes driving the communication and collaboration activities across the various IT Service towers in conjunction with Tekion business customers and Business Critical sites, to optimize IT operations. He or she will work with the latest and emerging technologies to deliver scalable, high performing, always available ITSM services around the world. Roles & Responsibilities * Hire, train, and develop a team of IT professionals. * Interact with management and staff to provide technical assistance for continuous improvement of IT solutions. * Establish and maintain a positive, productive relationship with operational partners and staff. * Lead infrastructure builds in new facilities. * Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations. * Measure, monitor, and maintain the team's ability to meet or exceed contact and resolution Service Level Agreements (SLA). * Develop and maintain policies, procedures, and processes. * Oversee management of equipment and parts inventory. * Create, manage, and support recognition and communication programs. Qualifications & Educational Requirements * Bachelor's degree or 4+ years relevant professional, industry experience. * 5+ years of experience developing a team of technical professionals across multiple locations. * Experience working with stakeholders to communicate issues while balancing business expectations. * Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage). * Experience working with network architecture and client server technology. * Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams * Experienced in making data-driven decisions. * Established time management skills with the ability to direct multiple projects simultaneously. * Experience in procurement, budgeting, forecasting, and asset management. * Proven skills in leadership development and team building. * Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences. * Willingness and ability to travel up to 10% domestically within the United States Sponsorship * Please note that visa sponsorship is not available for this position. Perks and Benefits * Competitive compensation and generous stock options * 100% employer-paid top-of-the-line medical, dental and vision coverage * Great benefits including unlimited PTO, parental leave and free snacks and beverages * The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies * Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper * Work on the latest and coolest technologies - everything is home-grown and built ground-up * A dynamic work environment with a strong sense of community and collaboration * The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy * Exciting opportunities for career growth and development Current Tekion Employees - Please apply via Greenhouse Internal Job Board Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
    $107k-148k yearly est. Auto-Apply 28d ago
  • Manager, IT Enterprise Service Desk

    Gdifamilyofbrands

    Information technology manager job in Cincinnati, OH

    Great Day Improvements - Manager, IT Enterprise Service Desk (On-site Cincinnati Area) In the 13 years since its founding, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct to consumer provider of premium home improvement products. With an expanding workforce of more than 4,800 employees across 130 metropolitan markets throughout the US, Great Day Improvements ranks among the top home improvement companies nationwide and one of the fastest growing private companies in America. Technology is central to how Great Day Improvements operates and serves its employees and customers. The Enterprise Service Desk Manager plays a critical role in ensuring reliable, high quality technology support across the enterprise. This leader sets the standard for service excellence, builds trust with internal customers, and drives disciplined, measurable service delivery using Freshservice as a core operational platform. Job Summary As the Enterprise Service Desk Manager, you will be responsible for leading and continuously improving enterprise-wide service desk operations. This role owns day-to-day service delivery, service desk performance, team development, and the internal customer experience. The role requires a hands-on leader with a working understanding of how to configure ticketing system platforms and who uses data, KPIs, and operational discipline to deliver consistent, high-quality support. Success in this role is defined by predictable outcomes, engaged teams, and a service desk that internal customers trust and respect. Location: Cincinnati, OH (On-site) Pay Range: $80,000.00 - $90,000.00 Responsibilities Service Desk Operations and Excellence Lead and manage a large-scale enterprise service desk supporting multiple brands and locations. Define and uphold a clear standard of excellence for service delivery, communication, and ownership. Ensure consistent, high-quality support across incidents, requests, and escalations. Drive operational discipline while maintaining a strong service-oriented mindset. IT Ticketing System Platform Ownership Own and actively manage the Ticketing system platform, including workflows, SLAs, queues, automations, reporting, dashboards, and knowledge management. Use Ticketing system data to drive daily operations, performance coaching, and continuous improvement. Optimize self-service, automation, and knowledge articles to reduce friction and repeat work. Ensure the platform is configured to support scale, transparency, and measurable outcomes. Govern and administer asset and software management within the ticketing system platform, ensuring accurate lifecycle tracking and operational consistency. Ensure consistent execution of provisioning and deprovisioning processes by the service desk team, including access changes, asset assignment, and timely removals. Performance Management and KPIs Define, track, and improve service desk KPIs including SLA attainment, first contact resolution, backlog health, ticket aging, CSAT, and trend drivers. Use metrics to coach performance, improve behavior, and strengthen service quality. Establish operating rhythms such as daily stand-up, weekly performance reviews, and improvement cycles. Team Leadership and Development Build, coach, and develop a strong service desk team focused on accountability, ownership, and customer service. Create a positive, energized team environment that promotes morale, collaboration, and continuous learning. Set clear expectations, provide timely feedback, and recognize strong performance. Develop talent pipelines and growth paths within the service desk team. Stakeholder and Cross Functional Collaboration Partner closely with infrastructure, security, enterprise applications, data & intelligence, and business teams to ensure effective escalation and resolution. Communicate clearly and proactively with stakeholders during incidents and service disruptions. Build trust and credibility with internal customers and technology partners. Resource Management Manage service desk staffing models, schedules, and resource allocation to meet demand. Own and drive service desk resource optimization. Ensure standards, policies, and best practices are consistently followed across support operations. Qualifications Required Bachelor's degree in computer science, Information Systems, or related discipline, or equivalent experience. 5+ years of hands-on experience with IT Ticketing system and IT Service Management (ITSM) Frameworks in an enterprise environment. Freshservice experience preferred. 5+ years' experience administering Microsoft 365 including policies and governance. 5+ years' experience in ITSM or enterprise IT operations. 3+ years' experience with MDM or RMM solutions. NinjaOne experience preferred. 1+ years' experience with IT Ticketing system configuration including workflows, SLAs, automations, reporting, dashboards, and knowledge management. Freshservice experience preferred. Analytical mindset with strong proficiency in service performance metrics. Strong, engaging leader with excellent communication and stakeholder management skills. Preferred Certifications in ITIL. 5+ years of customer service experience in IT or retail environment. Proven track record managing large scale service delivery teams. Ability to manage and optimize resources. Competencies Service Excellence: Sets a high bar for quality, consistency, and customer experience. Execution and Accountability: Delivers predictable outcomes and follows through. Operational Discipline: Builds structure, clarity, and reliability into daily operations. People Leadership: Develops, motivates, and energizes teams. Data Driven Decision Making: Uses KPIs to improve performance and behavior. Influence without Authority: Builds trust and alignment through credibility and communication. Success Measures Consistent achievement of service desk SLAs and KPIs Implementation of logic-driven service desk automations that streamline and reduce manual ticket triage. Improved internal customer satisfaction and trust. High team engagement, morale, and retention. Reduced repeat incidents and ticket backlog. Effective use of Freshservice as a core operational platform. A service desk that is recognized as a reliable, customer-focused partner to the business. GDI is an Equal Employment Opportunity Employer #INDGDI
    $80k-90k yearly Auto-Apply 11d ago
  • Manager, IT Enterprise Service Desk

    A Family of Brands

    Information technology manager job in Cincinnati, OH

    Great Day Improvements - Manager, IT Enterprise Service Desk (On-site Cincinnati Area) In the 13 years since its founding, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct to consumer provider of premium home improvement products. With an expanding workforce of more than 4,800 employees across 130 metropolitan markets throughout the US, Great Day Improvements ranks among the top home improvement companies nationwide and one of the fastest growing private companies in America. Technology is central to how Great Day Improvements operates and serves its employees and customers. The Enterprise Service Desk Manager plays a critical role in ensuring reliable, high quality technology support across the enterprise. This leader sets the standard for service excellence, builds trust with internal customers, and drives disciplined, measurable service delivery using Freshservice as a core operational platform. Job Summary As the Enterprise Service Desk Manager, you will be responsible for leading and continuously improving enterprise-wide service desk operations. This role owns day-to-day service delivery, service desk performance, team development, and the internal customer experience. The role requires a hands-on leader with a working understanding of how to configure ticketing system platforms and who uses data, KPIs, and operational discipline to deliver consistent, high-quality support. Success in this role is defined by predictable outcomes, engaged teams, and a service desk that internal customers trust and respect. Location: Cincinnati, OH (On-site) Pay Range: $80,000.00 - $90,000.00 Responsibilities Service Desk Operations and Excellence Lead and manage a large-scale enterprise service desk supporting multiple brands and locations. Define and uphold a clear standard of excellence for service delivery, communication, and ownership. Ensure consistent, high-quality support across incidents, requests, and escalations. Drive operational discipline while maintaining a strong service-oriented mindset. IT Ticketing System Platform Ownership Own and actively manage the Ticketing system platform, including workflows, SLAs, queues, automations, reporting, dashboards, and knowledge management. Use Ticketing system data to drive daily operations, performance coaching, and continuous improvement. Optimize self-service, automation, and knowledge articles to reduce friction and repeat work. Ensure the platform is configured to support scale, transparency, and measurable outcomes. Govern and administer asset and software management within the ticketing system platform, ensuring accurate lifecycle tracking and operational consistency. Ensure consistent execution of provisioning and deprovisioning processes by the service desk team, including access changes, asset assignment, and timely removals. Performance Management and KPIs Define, track, and improve service desk KPIs including SLA attainment, first contact resolution, backlog health, ticket aging, CSAT, and trend drivers. Use metrics to coach performance, improve behavior, and strengthen service quality. Establish operating rhythms such as daily stand-up, weekly performance reviews, and improvement cycles. Team Leadership and Development Build, coach, and develop a strong service desk team focused on accountability, ownership, and customer service. Create a positive, energized team environment that promotes morale, collaboration, and continuous learning. Set clear expectations, provide timely feedback, and recognize strong performance. Develop talent pipelines and growth paths within the service desk team. Stakeholder and Cross Functional Collaboration Partner closely with infrastructure, security, enterprise applications, data & intelligence, and business teams to ensure effective escalation and resolution. Communicate clearly and proactively with stakeholders during incidents and service disruptions. Build trust and credibility with internal customers and technology partners. Resource Management Manage service desk staffing models, schedules, and resource allocation to meet demand. Own and drive service desk resource optimization. Ensure standards, policies, and best practices are consistently followed across support operations. Qualifications Bachelor's degree in computer science, Information Systems, or related discipline, or equivalent experience. 5+ years of hands-on experience with IT Ticketing system and IT Service Management (ITSM) Frameworks in an enterprise environment. Freshservice experience preferred. 5+ years' experience administering Microsoft 365 including policies and governance. 5+ years' experience in ITSM or enterprise IT operations. 3+ years' experience with MDM or RMM solutions. NinjaOne experience preferred. 1+ years' experience with IT Ticketing system configuration including workflows, SLAs, automations, reporting, dashboards, and knowledge management. Freshservice experience preferred. Analytical mindset with strong proficiency in service performance metrics. Strong, engaging leader with excellent communication and stakeholder management skills. Preferred Certifications in ITIL. 5+ years of customer service experience in IT or retail environment. Proven track record managing large scale service delivery teams. Ability to manage and optimize resources. Competencies Service Excellence: Sets a high bar for quality, consistency, and customer experience. Execution and Accountability: Delivers predictable outcomes and follows through. Operational Discipline: Builds structure, clarity, and reliability into daily operations. People Leadership: Develops, motivates, and energizes teams. Data Driven Decision Making: Uses KPIs to improve performance and behavior. Influence without Authority: Builds trust and alignment through credibility and communication. Success Measures Consistent achievement of service desk SLAs and KPIs Implementation of logic-driven service desk automations that streamline and reduce manual ticket triage. Improved internal customer satisfaction and trust. High team engagement, morale, and retention. Reduced repeat incidents and ticket backlog. Effective use of Freshservice as a core operational platform. A service desk that is recognized as a reliable, customer-focused partner to the business. GDI is an Equal Employment Opportunity Employer #INDGDI
    $80k-90k yearly Auto-Apply 12d ago
  • Manager, IT Enterprise Service Desk

    Great Day Improvements 4.1company rating

    Information technology manager job in Cincinnati, OH

    Great Day Improvements - Manager, IT Enterprise Service Desk (On-site Cincinnati Area) In the 13 years since its founding, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct to consumer provider of premium home improvement products. With an expanding workforce of more than 4,800 employees across 130 metropolitan markets throughout the US, Great Day Improvements ranks among the top home improvement companies nationwide and one of the fastest growing private companies in America. Technology is central to how Great Day Improvements operates and serves its employees and customers. The Enterprise Service Desk Manager plays a critical role in ensuring reliable, high quality technology support across the enterprise. This leader sets the standard for service excellence, builds trust with internal customers, and drives disciplined, measurable service delivery using Freshservice as a core operational platform. Job Summary As the Enterprise Service Desk Manager, you will be responsible for leading and continuously improving enterprise-wide service desk operations. This role owns day-to-day service delivery, service desk performance, team development, and the internal customer experience. The role requires a hands-on leader with a working understanding of how to configure ticketing system platforms and who uses data, KPIs, and operational discipline to deliver consistent, high-quality support. Success in this role is defined by predictable outcomes, engaged teams, and a service desk that internal customers trust and respect. Location: Cincinnati, OH (On-site) Pay Range: $80,000.00 - $90,000.00 Responsibilities Service Desk Operations and Excellence * Lead and manage a large-scale enterprise service desk supporting multiple brands and locations. * Define and uphold a clear standard of excellence for service delivery, communication, and ownership. * Ensure consistent, high-quality support across incidents, requests, and escalations. * Drive operational discipline while maintaining a strong service-oriented mindset. IT Ticketing System Platform Ownership * Own and actively manage the Ticketing system platform, including workflows, SLAs, queues, automations, reporting, dashboards, and knowledge management. * Use Ticketing system data to drive daily operations, performance coaching, and continuous improvement. * Optimize self-service, automation, and knowledge articles to reduce friction and repeat work. * Ensure the platform is configured to support scale, transparency, and measurable outcomes. * Govern and administer asset and software management within the ticketing system platform, ensuring accurate lifecycle tracking and operational consistency. * Ensure consistent execution of provisioning and deprovisioning processes by the service desk team, including access changes, asset assignment, and timely removals. Performance Management and KPIs * Define, track, and improve service desk KPIs including SLA attainment, first contact resolution, backlog health, ticket aging, CSAT, and trend drivers. * Use metrics to coach performance, improve behavior, and strengthen service quality. * Establish operating rhythms such as daily stand-up, weekly performance reviews, and improvement cycles. Team Leadership and Development * Build, coach, and develop a strong service desk team focused on accountability, ownership, and customer service. * Create a positive, energized team environment that promotes morale, collaboration, and continuous learning. * Set clear expectations, provide timely feedback, and recognize strong performance. * Develop talent pipelines and growth paths within the service desk team. Stakeholder and Cross Functional Collaboration * Partner closely with infrastructure, security, enterprise applications, data & intelligence, and business teams to ensure effective escalation and resolution. * Communicate clearly and proactively with stakeholders during incidents and service disruptions. * Build trust and credibility with internal customers and technology partners. Resource Management * Manage service desk staffing models, schedules, and resource allocation to meet demand. * Own and drive service desk resource optimization. * Ensure standards, policies, and best practices are consistently followed across support operations. Qualifications Required * Bachelor's degree in computer science, Information Systems, or related discipline, or equivalent experience. * 5+ years of hands-on experience with IT Ticketing system and IT Service Management (ITSM) Frameworks in an enterprise environment. Freshservice experience preferred. * 5+ years' experience administering Microsoft 365 including policies and governance. * 5+ years' experience in ITSM or enterprise IT operations. * 3+ years' experience with MDM or RMM solutions. NinjaOne experience preferred. * 1+ years' experience with IT Ticketing system configuration including workflows, SLAs, automations, reporting, dashboards, and knowledge management. Freshservice experience preferred. * Analytical mindset with strong proficiency in service performance metrics. * Strong, engaging leader with excellent communication and stakeholder management skills. Preferred * Certifications in ITIL. * 5+ years of customer service experience in IT or retail environment. * Proven track record managing large scale service delivery teams. * Ability to manage and optimize resources. Competencies * Service Excellence: Sets a high bar for quality, consistency, and customer experience. * Execution and Accountability: Delivers predictable outcomes and follows through. * Operational Discipline: Builds structure, clarity, and reliability into daily operations. * People Leadership: Develops, motivates, and energizes teams. * Data Driven Decision Making: Uses KPIs to improve performance and behavior. * Influence without Authority: Builds trust and alignment through credibility and communication. Success Measures * Consistent achievement of service desk SLAs and KPIs * Implementation of logic-driven service desk automations that streamline and reduce manual ticket triage. * Improved internal customer satisfaction and trust. * High team engagement, morale, and retention. * Reduced repeat incidents and ticket backlog. * Effective use of Freshservice as a core operational platform. * A service desk that is recognized as a reliable, customer-focused partner to the business. GDI is an Equal Employment Opportunity Employer #INDGDI
    $80k-90k yearly Auto-Apply 12d ago
  • Director, Information Systems & Data Operations

    Girl Scouts of Western Ohio 4.1company rating

    Information technology manager job in Cincinnati, OH

    Director, Information Systems & Data Operations Council-Wide Role: Must be based out of Cincinnati or Dayton Girl Scouts of Western Ohio is seeking a dedicated Director, Information Systems & Data Operations to join our team! The Director, Information Systems & Data Operations is an essential part of our data team and will oversee and be responsible for managing the technology infrastructure, data management operations, assessment & evaluation and analytics for the organization. This role manages the IT service provider and provides ongoing coordination and supervision of the service to ensure the organization's IT needs are met with efficiency and a focus on the security of council information. This role will also lead our data security efforts, ensuring the council is positioned to meet business needs through our data, technology and business systems platforms and leading the council in future info systems initiatives such as AI solutions or more robust business analytics tools. We are seeking an Information Systems professional who has demonstrated experience leading a team, understands software and data ecosystems and has managed departments that ensure data accuracy, integrity and accessibility across various departments, driving both operational efficiency and supporting strategic initiatives. The ideal candidate demonstrates strong leadership, communication, and team management skills with the ability to transform data into a coherent and impactful narrative to drive strategic decision-making. The ability to bridge the gap between technical staff, MSP and non-technical stakeholders, demonstrate excellent problem-solving and troubleshooting abilities and manage multiple priorities are some of the ways this role will demonstrate success in the role. Our Director, Information Systems & Data Operations is a member of the senior leadership team and will oversee a small internal data team that provides day-to-day data management, transaction processing, council evaluation and reporting. This role presents an exciting opportunity to work with a team, led by a visionary leader, to reimagine the ways in which we use data analytics and our information ecosystem to create business insights that will not only support our operations and poise our council to meet the needs of today's girl and family. ESSENTIAL RESPONSIBILITIES Technology Leadership: Provide overall leadership to the organization's technology infrastructure, software solutions, data security, reporting and data analytics. AI Leadership: Lead the strategic deployment and management of AI technologies that align with the organization's goals. Oversee AI integration, including data processing, reporting, and analytics capabilities. Data Management & Analytics: Manage the organization's data resources, ensuring quality, security, and compliance. Lead reporting and data analysis efforts to provide actionable insights for decision-making, reporting, and strategy. Transaction Processing: Oversee the organization's operational transaction systems, ensuring accurate, efficient, and secure processing. Software Management: Oversee deployment, licensing, and management of software applications across the organization. Manage software credentialing and ensure compliance with licenses. Team Supervision: Supervise a team of staff responsible for transaction processing, data management, reporting and analytics. Provide coaching, mentorship, performance management and accountability. Managed Service Provider Relationship: Act as the primary point of contact for the MSP, 4BIS, managing the service level agreement (SLA), ensuring the organization's IT infrastructure is secure, functional, and scalable. Compliance & Security: Establish data security policies and procedures. Ensure that all IT systems, organizations procedures, data handling, and AI systems comply with applicable data security standards and regulations including nonprofit specific compliance requirements. QUALIFICATIONS Bachelor's degree in Computer Science, Information Technology, Data Science or a related field required. At least 5 years of experience in IT, data management or a related field with at least 2 years of experience in a people leadership/supervisory role providing direct supervision to staff required. Certification in Data Management or Information Systems is highly preferred (CISSP- Certified Information Systems Security Professional, CDMP - Certified Data Management Professional or equivalent) Demonstrated experience in managing full data and information ecosystems including technology implementations, preferably in a nonprofit or similarly resource-limited environment. Experience and strong proficiency in evaluation and data analytics tools (Excel, Power BI, Tableau, Qualtrics or similar). Experience working with an MSP to manage outsourced IT functions. Knowledge of software credentialing and management. Familiarity with data security and privacy regulations or other compliance standards. Ability to complete assignments independently, professionally, and in a timely manner. Ability to work in a team environment with commitment to contributing to the organizational goals. COMPETENCIES Technology Proficiency Process Optimization Vendor Collaboration Project Management & Execution People Management SUPERVISORY RESPONSIBILITY This position has direct supervisory responsibility for staff. and will lead a team as a member of the Senior Leadership Team. POSITION TYPE/EXPECTED HOURS OF WORK This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5:30 p.m. Occasional evening and weekend work may be required as job duties demand. This position is eligible for teleworking. TRAVEL Travel is primarily within the Council's geographical footprint (32 counties of western Ohio and southeastern Indiana) during the business day, although some out-of-the-area and overnight travel may be expected. COMPENSATION & BENEFITS This full-time position offers a competitive salary range of $80,000-$90,000 annually with a generous benefits package. This role offers a hybrid work option to support work-life balance (minimum 3 days at work site, up to 2 days remote after 90-day training period). PERKS Ability to build your skills and grow your career Supportive environment for learning and development. Flexibility for work/life balance Opportunity for hybrid teleworking arrangement after the training period Medical, dental, vision, accident, life insurance, and more! 401K- 100% company match up to 5% salary Annual paid Winter Break from December 25th - January 1st 17 days of Vacation Paid Time Off & 6 days of Sick Paid Time Off A high-achieving and fun team with a casual dress code Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture. Diversity, Equity, Inclusion, and Belonging (DEIB) We are proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce and are committed to creating an inclusive environment for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. GSWO is an EEO/Minority/Female/Disability/Veteran employer.
    $80k-90k yearly 60d+ ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Information technology manager job in Hidden Valley, IN

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $54k-77k yearly est. 12d ago
  • IT Administrator/Consultant

    BEC Legal Systems 3.6company rating

    Information technology manager job in Cincinnati, OH

    The successful candidate will be responsible for maintenance and administration of our internal network and will also assist with customer intake, data import/migration, and Tier 2/3 support. This is a hybrid position which requires approximately 40% onsite attendance in our Cincinnati office. Division of duties will vary from week to week, but a mix of roughly 60% consulting / 40% IT administration is expected. Job Responsibilities Consulting Analyze customer data needs and assist with migration of data from on-premises and cloud sources to BEC database formats Act as primary technical contact for clients on assigned projects; assist with client Entra ID setup, Exchange configuration, Azure app registration, and similar technical objectives Prepare and revise technical articles and documentation, such as installation guides and KB articles, as needed Network administration Manage the internal network, including servers, hardware, workstations, VPNs, and other system components, in our Cincinnati office Coordinate with IT staff at our parent organization to ensure that corporate IT policies and security processes are implemented and consistently followed Install and update software and hardware as needed; anticipate and report future needs for system replacement or augmentation Perform regular backups of network data and take other necessary steps to ensure data integrity Maintain inventories of hardware, software, and other technology assets; manage related contracts and provide invoices Perform occasional after-hours and weekend administrative tasks, including installation of upgrades and patches, as required Provide occasional technical support as needed to employees regarding network connectivity and similar issues Required Skills At least 2 years' experience in a small or midsized organization involving technical ownership of network, servers, and software Strong understanding of network technology and concepts, including routers, switches, wireless endpoints, etc. Good working understanding of SQL, including basic server administration and ability to create and execute SQL queries Pleasant and diplomatic demeanor when working with client technical and project teams High level of ownership and responsibility for assigned tasks Preferred Skills Experience with vm Ware or other enterprise hypervisors such as Hyper-V Basic Azure administration experience (app registrations, Entra ID, user/groups, etc.) Experience working with or within law firms is a strong plus Success Metrics Consulting 80% accuracy on initial import of data to BEC products from legacy solution Ability to successfully work with other team members both within the PS team and other teams Work collaboratively with the client to provide guidance on what needs to be migrated and how the data needs to be structured for import. Network administration 99% uptime for internal infrastructure All security patches applied within 30 days of release Completion of at least 1 internal IT improvement initiative per quarter #LI-VL1 Business Unit:Scheduled Weekly Hours:40Number of Openings Available:0Worker Type:RegularMore About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life' and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60. Is This You ?
    $59k-81k yearly est. Auto-Apply 60d+ ago
  • IT Administrator/Consultant

    Jonas Software

    Information technology manager job in Cincinnati, OH

    The successful candidate will be responsible for maintenance and administration of our internal network and will also assist with customer intake, data import/migration, and Tier 2/3 support. This is a hybrid position which requires approximately 40% onsite attendance in our Cincinnati office. Division of duties will vary from week to week, but a mix of roughly 60% consulting / 40% IT administration is expected. Job Responsibilities Consulting Analyze customer data needs and assist with migration of data from on-premises and cloud sources to BEC database formats Act as primary technical contact for clients on assigned projects; assist with client Entra ID setup, Exchange configuration, Azure app registration, and similar technical objectives Prepare and revise technical articles and documentation, such as installation guides and KB articles, as needed Network administration Manage the internal network, including servers, hardware, workstations, VPNs, and other system components, in our Cincinnati office Coordinate with IT staff at our parent organization to ensure that corporate IT policies and security processes are implemented and consistently followed Install and update software and hardware as needed; anticipate and report future needs for system replacement or augmentation Perform regular backups of network data and take other necessary steps to ensure data integrity Maintain inventories of hardware, software, and other technology assets; manage related contracts and provide invoices Perform occasional after-hours and weekend administrative tasks, including installation of upgrades and patches, as required Provide occasional technical support as needed to employees regarding network connectivity and similar issues Required Skills At least 2 years' experience in a small or midsized organization involving technical ownership of network, servers, and software Strong understanding of network technology and concepts, including routers, switches, wireless endpoints, etc. Good working understanding of SQL, including basic server administration and ability to create and execute SQL queries Pleasant and diplomatic demeanor when working with client technical and project teams High level of ownership and responsibility for assigned tasks Preferred Skills Experience with vm Ware or other enterprise hypervisors such as Hyper-V Basic Azure administration experience (app registrations, Entra ID, user/groups, etc.) Experience working with or within law firms is a strong plus Success Metrics Consulting 80% accuracy on initial import of data to BEC products from legacy solution Ability to successfully work with other team members both within the PS team and other teams Work collaboratively with the client to provide guidance on what needs to be migrated and how the data needs to be structured for import. Network administration 99% uptime for internal infrastructure All security patches applied within 30 days of release Completion of at least 1 internal IT improvement initiative per quarter #LI-VL1 Business Unit: Scheduled Weekly Hours:40 Number of Openings Available: 0 Worker Type: Regular More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life' and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
    $57k-80k yearly est. Auto-Apply 60d+ ago
  • CypJob: Forward Infrastructure Director_CKRg7KDJ

    B6001Test

    Information technology manager job in Butlerville, OH

    Full-time Description Data Direct Officer Requirements Dapifer triduana tam vergo. Conservo somnus ait cotidie curia bis bonus valeo thorax. Bos suus annus assentator. Ante voluptates copiose tamisium texo sponte theologus candidus denique facere.
    $109k-165k yearly est. 60d+ ago
  • ITIL V3 , ITSM Suite Cloud Computing Infrastructure (USC,GC)

    Sonsoft 3.7company rating

    Information technology manager job in Cincinnati, OH

    Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services. Job Description • Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management • At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user • Knowledge of the ITIL v3 service life cycle and ITSM best practices • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects • Knowledge of technology metrics, scorecard implementation, and project management best practices • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy • Knowledge of COBIT, ISO 2000, or CMMI • Analytical and Communication skills • Planning and Co-ordination skills • Experience with project management • Experience and desire to work in a management consulting environment that requires regular travel Qualifications • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education • At least 4-year experience in Information Technology. Additional Information ** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time. This is a Full-Time / Permanent job opportunity. • •• • Only US Citizen, Green Card Holder can apply. . ** All your information will be kept confidential according to EEO guidelines.
    $83k-109k yearly est. 60d+ ago
  • Provider Network Manager

    Elevance Health

    Information technology manager job in Mason, OH

    Hybrid 1: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office + Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. The **Provider Network Manager** is responsible for developing the provider network through contract negotiations (language and rates), relationship development, and servicing. **How you will make an impact:** + Primary focus of this role is contracting and negotiating contract terms. + Typically works with less-complex to complex providers. Providers may include, but are not limited to, smaller institutional providers, professional providers with more complex contracts, medical groups, physician groups, small hospitals that are not part of a health system, ancillary providers, providers in areas with increased competition or where greater provider education around managed care concepts is required. + Contracts may involve non-standard arrangements that require a moderate level of negotiation skills. Value based concepts understanding. + Fee schedules can be customized. + Works with increased independence and requires increased use of judgment and discretion. + May work on cross-functional projects requiring collaboration with other key areas. + Serves as a communication link between professional providers and the company. + Conducts more complex negotiations and drafts documents. + Assists in preparing financial projections and conducting analysis as required. **Minimum Requirements:** + Requires a BA/BS degree and a minimum of 3 years' experience in contracting, provider relations, provider servicing; or any combination of education and experience, which would provide an equivalent background. Travels to worksite and other locations as necessary. **Preferred Skills, Capabilities, and Experiences:** + Strong contracting background and negotiation skills preferred. + Familiarity with all lines of business. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
    $71k-102k yearly est. 3d ago
  • (Worldpay) IT Security Senior Analyst

    Dev 4.2company rating

    Information technology manager job in Cincinnati, OH

    Company DescriptionJobs for Humanity is partnering with FIS to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: FIS Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 1 - 5% Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS? About the role: As an IT Security Analyst, your skills will be put to the test on the front lines of cyber-crime. Information security is at the heart of fintech and you'll help protect and secure highly-sensitive financial data for customers around the world. Develops large and/or complex solutions that require analysis and research. Works on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Coaches and mentors junior technical staff. Works under minimal supervision on complex projects. Wide latitude for independent judgment.. Frequently reports to an IT Security Administration Manager. What you will be doing: • Executes security controls to prevent hackers from infiltrating company information or jeopardizing programs. • Researches attempted efforts to compromise security protocol and recommends solutions. • Maintains security systems and administers security policies to control access to systems. • Maintains company firewall and utilizes applicable encryption methods. • Creates information security documentation related to work area and completes requests in accordance with company requirements. • Responds to information security-related questions and inquiries using established information security tools and procedures. • Resolves and/or performs follow through to resolve all information security issues and questions. • Implements and administers information security controls using software and vendor security systems. • Identifies opportunities and executes plans to improve workflow and understands and quantifies business impacts of those improvements for communication to management. • Interfaces with user community to understand security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. • Provides status reports on security matters to develop security risk analysis scenarios and response procedures. • Other related duties assigned as needed. What you will need: Bachelor's degree in computer science or the equivalent combination of education, training, or work experience. Experience with: •Issue monitoring •Issue identification •Issue response • Required experience with networks technologies (protocols, design concepts, access control) • Knowledge of security technologies (encryption, data protection, design, privilege access, etc.) • Knowledge of network design and engineering • Proficiency in time management, communications, decision making, presentation and organizational skills • Proficiency in planning, reporting, establishing goals and objectives, standards, priorities and schedules •Decision-making and problem solving skills • Basic to intermediate verbal and written communication skills to technical and non-technical audiences of various levels in the organization • Experience establishing and maintaining effective working relationships with employees and/or clients What we offer you: • Flexible and creative work environment • Diverse and collaborative atmosphere • Professional and personal development resources • Opportunities to volunteer and support charities • Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
    $84k-109k yearly est. 60d+ ago
  • AEOE LM6000 Systems -Engineering Manager

    GE Aerospace 4.8company rating

    Information technology manager job in Evendale, OH

    Systems Turbomachinery Engineering is a cross-functional engineering discipline centered on an approach, mindset, and process. All activities that consider both the business and the technical needs of the customers with the goal of providing a quality product that meets the users needs. The discipline that executes a robust process of design, creation, and optimization of systems, consisting of identification and quantification of system requirements, creation of alternate system design concepts, performance of design trade studies, selection and implementation of the best designs and verification that the design is properly integrated and executed. Process that proceeds from concept to production to operation. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required. **Job Description** **Roles and Responsibilities** + Conducts component and product integration for the Aero derivative LM6000 product line. All activities that span multiple components and products and are concerned with how to integrate for maximum performance and operability. Manages product and systems requirements, specifications and flow down. Drives validation and verification activities for the overall product/system, including system level testing. Responsible for defining product requirements for the module / component / subcontractors and partners teams. Manages interface between components and cross functional execution organizations. Works closely with PSE, Design, Repair, Manufacturing , Projects, supply chain and the holistic systems organizations to meet the demands of our customer. Work with the Product Managers on engine platform technology needs aligned to the product strategy roadmap.Responsible for driving CTQ / Risk trades within the teams designing the components. Manages the overall product configuration and configuration control system. + Manages a small to medium team of lead and senior professionals as well as others. Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation. + Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work. + Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision. + Leads projects and a team. And makes decisions on stipulated requirements, risk, and/or complexity. + Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view. **Required Qualifications** + Bachelor's degree in engineering from an accredited university or college + At least 10 years working in the gas turbine industry specifically aligned to turbomachinery. + Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. **Desired Characteristics** + Experience working with global team members and inclusively driving towards sustainable solutions applying the GE Aerospace Flight Deck operations approach. + Strong oral and written communication skills. + Strong interpersonal and leadership skills. + Demonstrated ability to analyze and resolve problems. + Demonstrated ability to lead programs / projects. + Ability to document, plan, market, and execute programs. + Established project management skills. _This role requires access to U.S. export-controlled information. Therefore, for applicants who are not U.S. lawful permanent residents, U.S. Citizens, or have been granted asylee or refugee status (i.e., not a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3), otherwise known as a U.S. Person), employment will be contingent on the ability to obtain authorization for access to U.S. export-controlled information from the U.S. Government._ **Additional Information** GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). **Relocation Assistance Provided:** Yes GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
    $115k-147k yearly est. 60d+ ago
  • Information Systems Project Manager

    Seh Saint Elizabeth Medical Center

    Information technology manager job in Crestview Hills, KY

    Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40 💙 Why You'll Love Working with St. Elizabeth Healthcare At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We're guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. 🌟 Benefits That Support You We invest in you - personally and professionally. Enjoy: - Competitive pay and comprehensive health coverage within the first 30 days. - Generous paid time off and flexible work schedules - Retirement savings with employer match - Tuition reimbursement and professional development opportunities - Wellness, mental health, and recognition programs - Career advancement through mentorship and internal mobility Job Summary: A Project Manager is responsible for managing the coordination and timely delivery of multiple projects. Under general direction, responsible for assembling a project team, assigning individual responsibilities and developing schedules to ensure timely completion of a project. Manages project work from original concept through final implementation. Familiar with the system scope and project objectives, as well as the role and function of each team member, in order to effectively coordinate the activities of the team. May possess highly specialized knowledge of a specific technology. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Strong organizational, multitasking, negotiation and communications skills are important. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background. Job Description: Plans and organizes projects: Develops preliminary scope statements and develops project charters that are a clear reflection of project objectives and scope Identifies and procures needed project resources Determines critical path project activities Estimates project time and cost Creates work breakdown structures and creates project work plans Identifies areas of high risk and develops risk mitigation plans Maintains control of projects: Provides direction to project resources regarding assigned project activities and monitors progress vs. plan Identifies variances from plan and determines if they warrant corrective action or change Closely manages project labor and material resource costs, striving to stay within approved limits Manages relationship with project sponsors and business resources, ensuring that their needs and expectations are being met Reviews content of key project work products and ensures the quality of the project deliverables Identifies issues which have the risk of impacting project timeline, cost or scope and facilitating issue resolution so as to minimize impact on project timeline, cost and scope Holds regularly scheduled progress meetings with team members and project sponsors Tracks project change requests and facilitates approval or denial of project scope and timeline changes Communicates project status: Publishes clear and comprehensive weekly project update summaries to management Provides updates at project sponsor / steering committee meetings Develops and supports project process standards: Participates in development of project process standards Trains project team members, including support staff, on processes Adheres to project process standards Supports the IS budgeting process: Provides assistance to IS Management in the preparation of departmental budgets Monitors project expenses to ensure compliance with departmental budget. Performs other duties as assigned. Education, Credentials, Licenses: Bachelor's degree. Bachelor's degree requirement can be waived if the candidate has four (4) or more years of previous project management experience. Specialized Knowledge: Required to know PC applications, including Microsoft Project & Word, Excel, Visio, Outlook. Kind and Length of Experience: Minimum of three (3) years Information Systems project management experience. Must prove excellent written & verbal communication skills on all levels: customers, vendors, and company personnel. FLSA Status: Exempt Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.
    $79k-115k yearly est. Auto-Apply 7d ago
  • IT Administrator/Consultant

    Jonas Software

    Information technology manager job in Cincinnati, OH

    The successful candidate will be responsible for maintenance and administration of our internal network and will also assist with customer intake, data import/migration, and Tier 2/3 support. This is a hybrid position which requires approximately 40% onsite attendance in our Cincinnati office. Division of duties will vary from week to week, but a mix of roughly 60% consulting / 40% IT administration is expected. Job Responsibilities Consulting * Analyze customer data needs and assist with migration of data from on-premises and cloud sources to BEC database formats * Act as primary technical contact for clients on assigned projects; assist with client Entra ID setup, Exchange configuration, Azure app registration, and similar technical objectives * Prepare and revise technical articles and documentation, such as installation guides and KB articles, as needed Network administration * Manage the internal network, including servers, hardware, workstations, VPNs, and other system components, in our Cincinnati office * Coordinate with IT staff at our parent organization to ensure that corporate IT policies and security processes are implemented and consistently followed * Install and update software and hardware as needed; anticipate and report future needs for system replacement or augmentation * Perform regular backups of network data and take other necessary steps to ensure data integrity * Maintain inventories of hardware, software, and other technology assets; manage related contracts and provide invoices * Perform occasional after-hours and weekend administrative tasks, including installation of upgrades and patches, as required * Provide occasional technical support as needed to employees regarding network connectivity and similar issues Required Skills * At least 2 years' experience in a small or midsized organization involving technical ownership of network, servers, and software * Strong understanding of network technology and concepts, including routers, switches, wireless endpoints, etc. * Good working understanding of SQL, including basic server administration and ability to create and execute SQL queries * Pleasant and diplomatic demeanor when working with client technical and project teams * High level of ownership and responsibility for assigned tasks Preferred Skills * Experience with vm Ware or other enterprise hypervisors such as Hyper-V * Basic Azure administration experience (app registrations, Entra ID, user/groups, etc.) * Experience working with or within law firms is a strong plus Success Metrics Consulting * 80% accuracy on initial import of data to BEC products from legacy solution * Ability to successfully work with other team members both within the PS team and other teams * Work collaboratively with the client to provide guidance on what needs to be migrated and how the data needs to be structured for import. Network administration * 99% uptime for internal infrastructure * All security patches applied within 30 days of release * Completion of at least 1 internal IT improvement initiative per quarter #LI-VL1 Business Unit: Scheduled Weekly Hours: 40 Number of Openings Available: 0 Worker Type: Regular More About Jonas Software: Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain. Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service. Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.
    $57k-80k yearly est. Auto-Apply 60d+ ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Information technology manager job in Richmond, IN

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $55k-78k yearly est. 12d ago
  • Provider Network Manager

    Elevance Health

    Information technology manager job in Cincinnati, OH

    Hybrid 1: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office * Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. The Provider Network Manager is responsible for developing the provider network through contract negotiations (language and rates), relationship development, and servicing. How you will make an impact: * Primary focus of this role is contracting and negotiating contract terms. * Typically works with less-complex to complex providers. Providers may include, but are not limited to, smaller institutional providers, professional providers with more complex contracts, medical groups, physician groups, small hospitals that are not part of a health system, ancillary providers, providers in areas with increased competition or where greater provider education around managed care concepts is required. * Contracts may involve non-standard arrangements that require a moderate level of negotiation skills. Value based concepts understanding. * Fee schedules can be customized. * Works with increased independence and requires increased use of judgment and discretion. * May work on cross-functional projects requiring collaboration with other key areas. * Serves as a communication link between professional providers and the company. * Conducts more complex negotiations and drafts documents. * Assists in preparing financial projections and conducting analysis as required. Minimum Requirements: * Requires a BA/BS degree and a minimum of 3 years' experience in contracting, provider relations, provider servicing; or any combination of education and experience, which would provide an equivalent background. Travels to worksite and other locations as necessary. Preferred Skills, Capabilities, and Experiences: * Strong contracting background and negotiation skills preferred. * Familiarity with all lines of business. Job Level: Non-Management Exempt Workshift: Job Family: PND > Network Contracting Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
    $71k-102k yearly est. 4d ago

Learn more about information technology manager jobs

How much does an information technology manager earn in Mack, OH?

The average information technology manager in Mack, OH earns between $78,000 and $159,000 annually. This compares to the national average information technology manager range of $84,000 to $169,000.

Average information technology manager salary in Mack, OH

$111,000

What are the biggest employers of Information Technology Managers in Mack, OH?

The biggest employers of Information Technology Managers in Mack, OH are:
  1. Deloitte
  2. Dean Dorton
  3. Grant Thornton
  4. Hixson Architecture, Engineering and Interiors
Job type you want
Full Time
Part Time
Internship
Temporary