Information technology manager jobs in West Palm Beach, FL - 181 jobs
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Information Technology/Support Technician
Service Delivery Manager
Ampcus Incorporated 4.5
Information technology manager job in Palm Beach Gardens, FL
Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an informationtechnology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.
Job Title: Service Delivery Manager
Location(s): Palm Beach Gardens, FL
Job Description:
The Service Delivery Manager (SDM) is a strategic and operational leader responsible for ensuring the seamless delivery of services to clients.
This role is highly customer-facing and demands a proactive approach to managing client relationships, service quality, and operational excellence.
The SDM will lead cross-functional teams, drive continuous improvement, and ensure that service level agreements (SLAs) and key performance indicators (KPIs) are consistently met.
Key Responsibilities:
Strong understanding of Operations, ITIL and Delivery management methodologies and best practices.
Excellent communication, interpersonal, and presentation skills.
Ability to build relationships and work effectively with diverse teams.
Strong analytical and problem-solving skills.
Ability to manage multiple projects and priorities.
Experience with all management tools, Reporting, Operation and other technologies.
Knowledge of organizational behavior and development.
Commitment to collaboration, integrity, and excellence.
Adaptability, resilience, and proactive problem-solving.
Commitment to collaboration, integrity, and excellence.
Strong understanding of IT infrastructure, service management tools (e.g., ServiceNow, Jira), and cloud platforms.
Excellent communication, negotiation, and interpersonal skills.
Proven leadership and team management capabilities.
Analytical mindset with a focus on data-driven decision-making.
Ability to thrive in dynamic, fast-paced environments.
Managing daily operations & Leading team meetings and discussions with Service Reviews.Developing and implementing strategic plans & Overseeing projects from inception to completion.
Maintaining communication with stakeholders.
Customer Engagement & Relationship Management:
Act as the primary point of contact for clients, ensuring high levels of satisfaction and trust.
Conduct regular service reviews and client meetings to assess performance and gather feedback.
Resolve escalations swiftly and professionally, maintaining transparency and accountability.
Service Delivery Oversight:
Oversee end-to-end service delivery processes, ensuring alignment with client expectations and business goals.
Monitor SLAs, KPIs, and operational metrics to ensure consistent service excellence.
Lead incident and problem management efforts, including root cause analysis and preventive actions.
Team Leadership & Collaboration:
Manage and mentor service delivery teams, fostering a culture of ownership, collaboration, and continuous learning.
Coordinate with internal departments (e.g., IT, support, operations and Delivery) to ensure smooth service transitions and implementations.
Facilitate training and development programs to enhance team capabilities.
Process Improvement & Governance:
Identify and implement service improvement initiatives to enhance efficiency and customer experience.
Ensure compliance with ITIL, Operations and other service management frameworks.
Maintain documentation of service processes, client interactions, and performance reports.
Financial & Strategic Management:
Manage budgets related to service delivery, ensuring cost-effective operations.
Contribute to strategic planning and roadmap development for service delivery enhancements.
Projection, Project activity budget knowledge required
Required Qualifications:
Experience: 10-12 years in service delivery or technical support roles, with at least 9-10 years in a customer-facing Delivery leadership position.
Education: Bachelor's or Master's degree in Engineering, IT, or Business Administration.
Certifications: ITIL Foundation or higher, PMP or Six Sigma etc as an Advantage.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
$80k-115k yearly est. 7d ago
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Service Delivery Manager
Aqualis
Information technology manager job in Delray Beach, FL
About the Organization AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource-water.
Description
Who is AQUALIS?
AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource...water.
Why work at AQUALIS?
AQUALIS provides sustainable water compliance and management solutions for the betterment of our nation's communities and corporations. Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive, sustainable water management team that performs at the highest professional level. We pride ourselves on respect, loyalty, integrity and inclusion. Our Company's culture is supported by our core values: Personal Responsibility & Accountability, Exceptional Customer Experience, and Sustainable & Innovative Water Management. We are committed to providing personal and professional development through continuing education, investment in tools and technology, and position-related training. AQUALIS provides all full-time employees with competitive annual pay raise potential, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401(k) matching, as well as real flexibility and growth potential.
Where do YOU fit in?
The Service Delivery Manager (SDM) is responsible for keeping the Service Delivery team on a challenging schedule during the growing seasons while gathering information for the potential rehabilitation and/or repair of stormwater wetlands, biofiltration systems, proprietary underground storage units, and drainage conveyance infrastructures utilizing Best Management Practices (BMP) for Stormwater Control Measures (SCM).
Specific duties include:
Leading a team of watershed management Service Technicians in maintaining and improving storm drainage systems to mitigate flooding and erosion
Identifying and documenting stormwater drainage issues needing repair.
Performing general environmental maintenance activities.
Operating and maintaining company landscaping equipment which includes a pick-up truck & trailer.
Disposing of sediment, trash, and debris from stormwater systems.
Performing physical labor in a variety of weather conditions.
Completing maintenance & inspection reports and tracking crew expenses
Consistently exectuing against company defined Key Performance Indicators (KPIs) and applicable Service Level Agreements (SLA) to ensure uncompromised fulfillment of client's Scope of Work (SOW)
Position Requirements
Basic requirements:
Background check and drug test are part of the pre-employment process
Ability to acquire and maintain a DOT Health Card;
Ability to maintain insurable status under the company's auto policy
Possess an analytical approach to stormwater drainage management
Proficient with mobile technology (i.e. iPads, Laptops, Email, etc.)
The ASDM must be willing to travel and be away from home 4-5 days per week
Able to perform duties in all types of weather conditions in order to monitor effectiveness of SCMs
Location
Delray Beach, FL
Category
Environmental Services
Full-Time/Part-Time
Full-Time
Exempt/Non-Exempt
Non-Exempt
Number of Openings
1
Base Compensation Min
$21.00 / Hr.
Base Compensation Max
$24.00 / Hr.
On Target Earnings
EOE Statement
AQUALIS Stormwater Management is strongly committed to providing a work environment that is free from all forms of harassment, discrimination and inequality. We recruit, employ, train, promote and compensate our personnel without regard to race, age, sex, religion, national origin, citizenship, marital status, veteran's status, disability, genetic information or any other personal characteristic protected by law. AQUALIS also offers protection based on sexual orientation against discrimination, harassment or inequality.
We value each and every employee and strive to make employment at AQUALIS enjoyable and satisfying. As part of our commitment, we will not tolerate any form of discrimination toward employees, applicants, vendors, customers or visitors of AQUALIS. Everyone should be treated equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran's status, sexual preference, disability, genetic information or any other class protected under state law.
Tags
Erosion Control, Environmental Management, Flooding Mitigation, Pollution Prevention and Detection, Water Quality, Wastewater Collection & Treatment, Landscaping, Environmental Compliance
This position is currently accepting applications.
$21-24 hourly 6d ago
IT Manager / Systems Administrator
Nexgen Technologies, LLC 4.1
Information technology manager job in Boca Raton, FL
NexGen Technologies is a technology company providing a subscription-based B2B collaboration and communication platform that significantly improves the productivity of distributed teams. We need an experienced systems administrator who ensures the reliability and security of our internal infrastructure and customer-facing platform.
Position Summary
Reporting directly to the CTO, the Senior IT Administrator will manage Microsoft 365, ZoHo, Atlassian, and other 3rd party accounts, implement and ensure security best practices, maintain service level agreements, build monitoring dashboards, and ensure operational excellence across our back-end operational and customer-facing technology platforms.
This is a hands-on, individual contributor role requiring both deep technical expertise and excellent communication and teamwork skills.
Key Responsibilities
Systems Administration & Security
Administer Microsoft 365 environment, including user management, licensing, email, security policies, and compliance configurations
Manage Microsoft Defender for Endpoint, Identity Protection, and Cloud App Security
Oversee Microsoft Entra ID (Azure AD) for identity and access management, SSO, and conditional access policies
Administer ZoHo suite, including CRM, Campaigns, WorkDrive, Billing, Vault, and user management
Administer CCaaS accounts, including Nobelbiz and 8x8
Maintain security posture and assist with SOC 2 and HIPAA compliance efforts
Endpoint Management
Configure and deploy Windows PCs and Mac devices for corporate use with appropriate security controls
Establish and maintain browser configuration standards for SaaS applications across Edge, Chrome, Firefox, and Safari
Troubleshoot hardware and software issues for remote team members
Service Desk & Support
Manage Jira Service Desk, including workflow configuration, automation, and SLA management
Provide technical support for internal systems and the NexGen Virtual Workplace platform
Support third-party integrations and web applications, including audio/video and browser-related issues.
Collaborate closely with operations and customer support teams on issue resolution
Participate in a rotating on-call schedule for after-hours support
Platform Support
Work within agile framework (Scrum/Kanban) for project delivery and issue tracking
Document processes, configurations, and troubleshooting procedures
Document solutions and maintain knowledge base articles.
Continuously improve automated support responses and results accuracy
Help build dashboards for systems monitoring
Qualifications
5+ years of experience in IT administration or systems engineering
Expert-level proficiency with Microsoft 365 administration (Exchange Online, SharePoint, Teams)
Hands-on experience with Microsoft 365 Defender and Entra ID (Azure AD)
Demonstrated expertise in Zoho CRM, Support, WorkDrive, Billing, and Vault administration
Proficiency with Jira Service Desk administration and workflow management
Strong experience configuring Windows and mac OS devices for enterprise use
Solid understanding of agile methodologies (Scrum, Kanban)
Excellent troubleshooting and problem-solving skills
Strong written and verbal communication skills for technical and non-technical audiences
Self-directed work style with ability to manage priorities in a fast-paced startup environment
Bachelor's degree in informationtechnology, Computer Science, or a related field.
Preferred
Experience supporting AWS-based SaaS platforms
Familiarity with SOC 2 and/or HIPAA compliance requirements
Experience with infrastructure-as-code or automation tools (PowerShell, Azure CLI, etc.)
Background in identity management and SSO implementations
Prior startup or small team experience
Work Environment
Hybrid position
Must be physically located in the South Florida region
Participation in a rotating on-call schedule is required
Collaborative work with operations, customer support, and engineering teams
Who You Are
A collaborative team player who thrives in demanding, dynamic environments. You balance technical precision with practical problem-solving, communicate clearly with both technical and non-technical stakeholders, and take ownership of systems to ensure reliability and optimal performance.
Compensation & Benefits
Salary commensurate with experience. Benefits package details provided during the interview process.
Equal Opportunity Employer
$93k-123k yearly est. 16d ago
IT Director - Infrastructure & Support
Polaris Pharmacy Services
Information technology manager job in Fort Lauderdale, FL
WHO WE ARE At Polaris Pharmacy Services, we're more than a pharmacy - we're a dedicated partner in care, transforming how patients experience long-term, post-acute, correctional, PACE, and specialty pharmacy services. As industry leaders, we're raising the bar for quality and coordination across all sites of care, ensuring every patient receives seamless, compassionate, and expert support.
Founded in 2015, Polaris is proud to be locally and independently owned, with a growing national footprint. Our team thrives in a mission-driven environment where innovation meets purpose, and every role contributes to making a real impact. We offer more than just a job - we provide competitive pay, robust benefits, and genuine opportunities for career advancement.
If you're passionate about shaping the future of pharmacy and making a difference in the lives of those who need it most, we invite you to grow with us.
Job Summary:
As an IT Director, you will be responsible for overseeing the company's entire IT infrastructure, managing a team of IT professionals, and ensuring the effective and efficient operation of all IT systems and services. The ideal candidate will have a strong background in IT management, exceptional leadership skills, and a proven track record of successfully implementing IT strategies aligned with business objectives.
Supervisory Responsibilities:
This position oversees IT roles
Duties/Responsibilities:
Team Leadership & Management
Supervise and mentor a team of 6 server and desktop engineers and a considerable number of vendor team members.
Foster a culture of accountability, continuous improvement, and customer service excellence.
Conduct regular performance reviews and provide coaching and development opportunities.
Develop and execute IT strategies and initiatives that align with the organization's goals and objectives.
Establish and enforce IT policies, procedures, and standards to ensure compliance with relevant regulations and best practices.
Vendor & Service ManagementManage a $2M/year Managed Service Arrangement (MSA), ensuring vendor performance aligns with contractual obligations and service level agreements (SLAs).
Serve as the primary liaison between internal stakeholders and several external service providers.
Develop and monitor IT budgets, controlling costs and optimizing resource allocation.
Operational Excellence
Establish and manage key performance metrics including:
Mean Time to Repair (MTTR)
Available System Time
Help Desk Ticket Closure within SLA
Ticket reduction
Drive root cause analysis (RCA) for recurring incidents and implement corrective actions.
Develop methods and solutions to provide 24x7x365 availability to pharmacies.
Maintain and enhance the IT service catalog to ensure clarity and alignment with business needs.
Oversee the design, implementation, and maintenance of the company's IT infrastructure, including networks, servers, databases, and applications.
Infrastructure Enhancements and Optimization
Oversee an Azure environment running Commercial Off The Shelf (COTS), semi-custom, and fully bespoke applications.
Migrate on premise servers to cloud.
Advise on multi-site, multi-zone, and localized architectures to provide continuous availability.
Network design and optimization activities.
Telephony and call routing management leadership and guidance for supporting team members.
Incident & Problem Management
Oversee incident response and escalation processes to ensure timely resolution.
Lead post-incident reviews and ensure documentation of lessons learned.
Process Improvement
Optimize Azure Cloud utilization and expense.
Identify and implement process improvements to enhance system uptime and user satisfaction.
Collaborate with cross-functional teams to align IT support with business objectives.
Implement advanced monitoring / telemetry tools. Evaluate and recommend new technologies, tools, and systems to improve the efficiency and effectiveness of IT operations.
Qualifications
Required Skills/Abilities:
Actively engaged with a bias for action.
Vendor and Managed Services Partner (MSP) management.
Incident management coordination through resolution.
Strong knowledge of IT infrastructure, systems, and security principles.
Demonstrated ability to develop and execute strategic IT plans that align with business objectives.
Excellent leadership and people management skills, with the ability to motivate and inspire a team.
Strong analytical and problem-solving abilities, with a focus on innovation and continuous improvement.
Exceptional communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
Proven track record of successfully managing large-scale IT projects and delivering results on time and within budget.
Knowledge of relevant regulatory requirements and best practices in IT governance and compliance.
Up to 25% travel required.
Preferred Skills/Abilities:
SQL monitoring and basic query writing
Advanced Monitoring Tools (e.g. Dynatrace, Data Dog, Application Dynamics)
Pharmacy system support (e.g. Softwriters Frameworks, Red Sail PioneerRx)
Batch scripting writing skills
Networking and SD-WAN management
Telephony and IP Phone Systems configuration knowledge
QUALIFICATIONS/COMPETENCIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Bachelor's degree in Computer Science, InformationTechnology, or a related field. A master's degree is a plus.
Proven experience in a senior IT leadership role, with a minimum of 10 years of relevant experience.
Process Improvement Certification (e.g. 6 Sigma) preferred
Support Framework Certification (e.g. ITIL, ISO9000) preferred
$118k-176k yearly est. 12d ago
Information Technology Professional
U.S. Navy 4.0
Information technology manager job in West Palm Beach, FL
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
$46k-68k yearly est. 15d ago
CRIMINAL JUSTICE INFORMATION TECHNICIAN
State of Florida 4.3
Information technology manager job in West Palm Beach, FL
Requisition No: 867153 Agency: Department of Corrections Working Title: CRIMINAL JUSTICE INFORMATION TECHNICIAN Pay Plan: Career Service Position Number: 70030599 Salary: $34,760.18 Annually Posting Closing Date: 01/22/2026 Total Compensation Estimator Tool FLORIDA DEPARTMENT OF CORRECTIONS We Never Walk Alone ADVERTISING/WORKING TITLE: CRIMINAL JUSTICE INFORMATION TECHNICIAN This open competitive advertisement is for a Career Service position located at Region IV Community Corrections in the Regional Directors Office. The mission of a Criminal Justice Information Technician at the Florida Department of Corrections (FDC) is to ensure the accurate and timely collection, processing, and dissemination of criminal justice information. This role involves maintaining and updating offender records, managing data entry and retrieval systems, and supporting the overall information needs of the department. This position is not a telework position and is required to report to the FDC office in the area it serves. This position is not a telework position and is required to report to the FDC office in the area it serves. JOB DUTIES: * Be at the forefront of financial accuracy by receiving, recording, and securing payments from probationers and parolees, ensuring precise data entry and auditing payment logs. * Take charge of issuing receipts, correcting errors, and performing daily reconciliations for supervisor review and approval, keeping our financial processes seamless. * Prepare essential transmittal correspondence and fiscal reports and collaborate with staff to maintain a smooth flow of information and provide crucial data. * Play a key role in the justice system by reviewing, verifying, and editing documents for submission to courts and criminal justice agencies, all while maintaining strict confidentiality. * Engage in diverse office tasks such as taking photos of probationers, responding to inquiries, managing supplies, and handling the creation and destruction of records. Join us and make a meaningful impact in the world of criminal justice! BENEFITS: * Paid vacation, sick leave, and holidays. * Comprehensive health insurance and life insurance with accidental death and dismemberment benefits. * Supplemental Dental, Vision, Life, Disability and Hospitalization insurance. * Tuition-Free college courses. * Retirement Plans with the Florida Retirement System: *
Pension Plan (Traditional Retirement Pension Plan) * Investment Plan (401(K)-Type Retirement Plan) * Deferred Retirement Option Program (Drop) * Deferred Compensation * Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption. REQUIREMENTS: Please note, when submitting a college/university degree, if selected for this position official transcripts will be required. * Must possess one year of secretarial or clerical work experience. * A high school diploma or its equivalent or college education from an accredited institution at the rate of 30 semester or 45 quarter hours can substitute for the required work experience. Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks. ADDITIONAL INFORMATION: BACKGROUND SCREENING REQUIREMENT The Florida Department of Corrections requires all job applicants and volunteers to pass a Level 2 background check as per Chapter 435, Florida Statutes. This check must be completed before they can start working or volunteering. EMPLOYMENT ELIGIBILITY The Florida Department of Corrections (FDC) only hires U.S. citizens and those authorized to work in the U.S. FDC uses E-Verify to confirm an employee's eligibility to work after completing the I-9 form. The Florida Department of Corrections does not currently support H-1B Visa sponsorship. For online application issues, call the People First Service Center at **************. Applications will be accepted until 11:59 PM EST on the closing date. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:
$34.8k yearly 7d ago
Senior Director - Infrastructure & Cloud Operations
Cendyn
Information technology manager job in Boca Raton, FL
We are seeking a highly skilled and experienced Senior Director of Infrastructure & Cloud Operations to lead the design, implementation, and management of our Cloud/SaaS platform and operations. You will be responsible for the strategies and operational plans to ensure the availability, scalability, performance, and security of our Cloud platform. You will report to the CTO/SVP of IT and work closely with cross-functional teams, including product management, engineering, informationtechnology, customer success, and security to drive innovation and efficiency in our SaaS operations.
You will have responsibility for release management, cloud provisioning and FinOps, monitoring and observability, site reliability engineering (practices and processes) to create highly reliable and scalable solutions and code red (outage escalation processes), etc. This role requires a strong technical background in SaaS/Cloud computing, excellent leadership skills, and a proven track record of successfully managing large-scale SaaS/Cloud Environments.
Responsibilities:
Manage the design and implementation of the environment and processes for SaaS/cloud operations and monitoring systems.
Lead and manage a team of engineers responsible for designing, implementing, and supporting our private and public Cloud platforms.
Oversee the deployment, monitoring, and maintenance of product releases ensuring high availability, scalability, and performance.
Ownership of reporting on platform performance/availability (SLAs)
Collaborate with cross-functional teams to implement best practices, standards, and policies related to SaaS/Cloud infrastructure architecture and operations.
Drive continuous improvement efforts to optimize performance, reliability, cost-efficiency, and security.
Identify potential points of failure and effectively implement processes that support the rapid growth and improve the overall delivery of current products as well as acquired products.
Provide technical guidance and mentorship to team members, fostering their professional growth and development.
Establish and maintain effective communication channels with stakeholders, providing regular updates on infrastructure projects and initiatives.
Develop and manage the infrastructure budget, ensuring cost-effective allocation of resources.
Requirements:
Bachelor's degree in Computer Science, InformationTechnology, or a related field. A Master's degree is preferred.
10+ years' experience working as a Director or Senior Director with demonstrated success in operating mission critical software services in a SaaS/Cloud environment such as Amazon Web Services, Google Cloud Platform, Microsoft Azure, or other enterprise SaaS/cloud platforms.
5+ years of firsthand experience in 24x7x365 SaaS/Cloud Operations.
5+ years of experience managing data center operations.
Hands-on platform engineering and/or SRE experience
Demonstrated experience in designing and implementing highly available, scalable, and secure Cloud infrastructure solutions.
Proficient in infrastructure automation (IaC) tools such as AWS CloudFormation, Ansible, or Chef.
In-depth understanding of DevOps principles and practices, including CI/CD pipelines, containerization.
Experience with infrastructure monitoring, logging, and analytics tools (e.g., DataDog, NewRelic, LogicMonitor).
Experience setting up and maintaining an on-call system (PagerDuty, OpsGenie)
Experience in setting up / running Terraform or similar automation tools.
Experience in engaging, negotiating cloud discount agreements and managing overall relationships with cloud providers.
Experience in working with Engineers across multiple countries / time zones.
Experience in setting up and running SRE teams.
Hands on experience with code
Has the ability to own budgets / costs and strong urge / desire to beat them.
Solid understanding of cybersecurity principles and best practices related to Cloud infrastructure.
Strong leadership and managerial skills, with the ability to effectively lead and motivate a diverse team across different time zones.
Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels of the organization.
Work Schedule:
Monday through Friday, accommodating a work schedule that involves managing teams across multiple countries and time zones.
EEO Statement:
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn's employees to perform their job duties may result in discipline up to and including discharge.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
$94k-148k yearly est. 7d ago
Director of IT Financial Applications - EPIC
DSN 4.3
Information technology manager job in Jupiter, FL
Director of IT - Financial Applications... My client in the healthcare industry is seeking a strategic and hands-on Director of IT - Financial Applications to lead, optimize, and support the organization's financial and revenue cycle applications, with a strong focus on Epic systems. This leader will serve as the primary liaison between IT and patient accounting/business office operations, ensuring financial systems align with hospital goals, compliance standards, and performance expectations. Key Responsibilities:
Provide strategic leadership and oversight of all financial application systems, with a focus on Epic Resolute Hospital Billing (HB) or Professional Billing (PB).
Partner closely with Patient Financial Services, Revenue Cycle, Compliance, and Clinical leaders to understand needs and translate them into scalable IT solutions.
Lead and manage a team of analysts, developers, and project managers supporting financial systems and applications.
Oversee Epic system configuration, maintenance, upgrades, and optimization, ensuring alignment with operational workflows and compliance requirements.
Serve as a subject matter expert in Epic Resolute Billing, ROI, Deficiency Tracking, CDM, Identity, and Research Billing as needed.
Ensure data integrity, system performance, reporting accuracy, and compliance with HIPAA, CMS, and other applicable regulations.
Manage vendor relationships, contracts, and system integration initiatives involving Epic and third-party financial platforms (e.g., Cerner, McKesson STAR).
Provide governance and leadership on IT projects, budgets, staff development, and system enhancements.
Required Qualifications:
Bachelor's degree in Information Systems, Healthcare Administration, or a related field (Master's preferred).
Epic certification in Resolute HB or PB (additional certs such as ROI, Identity, Deficiency Tracking, or CDM a plus).
7+ years of IT experience in a hospital or healthcare system, with 3+ years in a leadership or director-level role.
Proven experience supporting hospital patient accounting and billing departments.
Hands-on knowledge of systems such as Epic, McKesson STAR, and Cerner.
Strong understanding of revenue cycle workflows, billing compliance, and reimbursement policies.
Excellent leadership, communication, and vendor management skills.
Preferred Qualifications:
Experience leading cross-functional EHR implementations or Epic optimization projects.
Familiarity with financial reporting, research billing, and integration between clinical and financial systems.
Demonstrated ability to influence without authority across clinical and financial teams.
Laurie Roth
President/Sr. Consultant
DSN-IT
************
*************
**************
****************************************************
$111k-160k yearly est. Easy Apply 60d+ ago
Director of Operational Infrastructure
ICBD Holdings
Information technology manager job in Fort Lauderdale, FL
Director of Operational Infrastructure - ABA Centers of America (Corporate HQ) Downtown Fort Lauderdale, FL HQ - In-Office
Hybrid with Travel Expectation of 25% - EST and CST Time Zones
Who We Are
We are the nation's fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we've scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.
Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization-a rarity in today's healthcare landscape. We've achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.
Our corporate team plays a mission-critical role in this success-developing scalable systems, managing risk, and driving the analytics that power our growth. If you're a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care-while building on a legacy of operational excellence.
Our Origin Story
ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.
Recognition & Awards
Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including:
Inc. 5000 - 5th Fastest-Growing Private Company in America.
Financial Times - #1 on "The Americas' Fastest Growing Companies".
EY Entrepreneur Of The Year U.S. Overall.
South Florida Business Journal's Top 100 Companies.
Florida Trend Magazine's 500 Most Influential Business Leaders.
Inc. Best in Business, Health Services.
About the Role
The Director of Operational Infrastructure is a senior leadership role responsible for developing and overseeing the systems and structures necessary to scale reliable operations nationally. Reporting to the Vice President of Operations Process Improvement, this position provides leadership in policy governance, process standardization, change management, and continuous improvement, with a focus on operational excellence and enhancing the experience of teammates and families. The role requires a highly organized, relationship-focused leader with the ability to build scalable systems, align stakeholders, and drive execution within a complex and rapidly growing healthcare environment.
Key Responsibilities
Partner with the VP of Operations Process Improvement to co-facilitate the Process Governance Committee, proactively identifying policy needs, coordinating drafting/revisions with stakeholders, and ensuring policies are approved and deployed effectively.
Maintain the infrastructure for consistent policy management, ensuring changes are transparent, accessible, and adhered to across the national footprint.
Measure and report on policy adoption and compliance to drive accountability.
Collaborate with subject matter experts to develop standard work for core operational processes.
Apply human-centered design principles to create processes that are efficient, intuitive, and empathetic for teammates and families.
Maintain a living repository of standard work, job aids, and supporting documentation.
Partner with the cross-functional Change Management Team to conduct impact assessments for new strategies, policies, and initiatives, identifying implications for people, processes, and systems.
Co-facilitate daily Change Management Huddles with cross-functional partners alongside the VP of Operations Process Improvement to align deployment efforts.
Manage communication efforts by presenting at leadership forums, drafting written updates, and curating intranet content.
Track adoption and effectiveness of changes, ensuring success is measured not only by deployment but also by sustained usage.
Support the VP of Operations Process Improvement in executing high-priority operational initiatives by coordinating stakeholders, maintaining milestones, and driving accountability.
Manage the Opportunities for Improvement (OFI) process to encourage field teammates to surface issues and ideas.
Translate feedback into actionable improvements and close the loop with frontline teams to demonstrate responsiveness.
Partner with the VP of Operations Process Improvement and the National Clinical & Field Operations team to monitor key operational metrics and use data to prioritize and refine improvement efforts
Requirements
Qualifications
5+ years in project management, operations management, or change management.
Experience in healthcare, behavioral health, or multi-site service industries strongly preferred.
Strong interpersonal and relationship-building skills with proven ability to influence executives and frontline leaders.
Excellent communication skills in public speaking, facilitation, and written communication.
Proficiency in Microsoft Suite, especially Teams, Planner, PowerPoint, and Excel.
Demonstrated expertise in change management and operational execution best practices.
Strong analytical and problem-solving skills, with ability to turn data into actionable insights.
Benefits
21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
Medical, dental, vision, long-term disability, and life insurance.
Generous 401(k) with up to 6% employer match.
About ABA Centers of America
ABA Centers of America is committed to maintaining a culture led by seasoned professionals who share a vision of becoming the nation's leading provider of autism care. We acknowledge this form of healthcare demands unique, personal dedication. By identifying individuals possessing the right blend of compassion and expertise, we can provide our clinical team members with the support and opportunities they need to flourish.
Join our mission and help build the future with purpose!
ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.
$93k-148k yearly est. Auto-Apply 13d ago
Director of Operational Infrastructure
ICBD
Information technology manager job in Fort Lauderdale, FL
Job Description
Director of Operational Infrastructure - ABA Centers of America (Corporate HQ) Downtown Fort Lauderdale, FL HQ - In-Office
Hybrid with Travel Expectation of 25% - EST and CST Time Zones
Who We Are
We are the nation's fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we've scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making.
Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization-a rarity in today's healthcare landscape. We've achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes.
Our corporate team plays a mission-critical role in this success-developing scalable systems, managing risk, and driving the analytics that power our growth. If you're a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care-while building on a legacy of operational excellence.
Our Origin Story
ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference.
Recognition & Awards
Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including:
Inc. 5000 - 5th Fastest-Growing Private Company in America.
Financial Times - #1 on "The Americas' Fastest Growing Companies".
EY Entrepreneur Of The Year U.S. Overall.
South Florida Business Journal's Top 100 Companies.
Florida Trend Magazine's 500 Most Influential Business Leaders.
Inc. Best in Business, Health Services.
About the Role
The Director of Operational Infrastructure is a senior leadership role responsible for developing and overseeing the systems and structures necessary to scale reliable operations nationally. Reporting to the Vice President of Operations Process Improvement, this position provides leadership in policy governance, process standardization, change management, and continuous improvement, with a focus on operational excellence and enhancing the experience of teammates and families. The role requires a highly organized, relationship-focused leader with the ability to build scalable systems, align stakeholders, and drive execution within a complex and rapidly growing healthcare environment.
Key Responsibilities
Partner with the VP of Operations Process Improvement to co-facilitate the Process Governance Committee, proactively identifying policy needs, coordinating drafting/revisions with stakeholders, and ensuring policies are approved and deployed effectively.
Maintain the infrastructure for consistent policy management, ensuring changes are transparent, accessible, and adhered to across the national footprint.
Measure and report on policy adoption and compliance to drive accountability.
Collaborate with subject matter experts to develop standard work for core operational processes.
Apply human-centered design principles to create processes that are efficient, intuitive, and empathetic for teammates and families.
Maintain a living repository of standard work, job aids, and supporting documentation.
Partner with the cross-functional Change Management Team to conduct impact assessments for new strategies, policies, and initiatives, identifying implications for people, processes, and systems.
Co-facilitate daily Change Management Huddles with cross-functional partners alongside the VP of Operations Process Improvement to align deployment efforts.
Manage communication efforts by presenting at leadership forums, drafting written updates, and curating intranet content.
Track adoption and effectiveness of changes, ensuring success is measured not only by deployment but also by sustained usage.
Support the VP of Operations Process Improvement in executing high-priority operational initiatives by coordinating stakeholders, maintaining milestones, and driving accountability.
Manage the Opportunities for Improvement (OFI) process to encourage field teammates to surface issues and ideas.
Translate feedback into actionable improvements and close the loop with frontline teams to demonstrate responsiveness.
Partner with the VP of Operations Process Improvement and the National Clinical & Field Operations team to monitor key operational metrics and use data to prioritize and refine improvement efforts
Requirements
Qualifications
5+ years in project management, operations management, or change management.
Experience in healthcare, behavioral health, or multi-site service industries strongly preferred.
Strong interpersonal and relationship-building skills with proven ability to influence executives and frontline leaders.
Excellent communication skills in public speaking, facilitation, and written communication.
Proficiency in Microsoft Suite, especially Teams, Planner, PowerPoint, and Excel.
Demonstrated expertise in change management and operational execution best practices.
Strong analytical and problem-solving skills, with ability to turn data into actionable insights.
Benefits
21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
Medical, dental, vision, long-term disability, and life insurance.
Generous 401(k) with up to 6% employer match.
About ABA Centers of America
ABA Centers of America is committed to maintaining a culture led by seasoned professionals who share a vision of becoming the nation's leading provider of autism care. We acknowledge this form of healthcare demands unique, personal dedication. By identifying individuals possessing the right blend of compassion and expertise, we can provide our clinical team members with the support and opportunities they need to flourish.
Join our mission and help build the future with purpose!
ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.
$93k-148k yearly est. 13d ago
IT Infrastructure Manager
Four Squared Solutions
Information technology manager job in Fort Lauderdale, FL
IT Infrastructure Manager (Windows)
Employment Type: Full-time Seniority Level: Senior Environment: Mid-sized, fast-paced organization
We are seeking an experienced and hands-on IT Infrastructure Manager (Windows) to lead and manage the administration of our Windows-based IT systems and messaging platforms. This role is vital to the successful operation, security, and scalability of our enterprise environment, which includes Active Directory, Exchange Server, Office 365, and Azure AD. The ideal candidate is a self-driven, senior professional who thrives in a hands-on role and has extensive experience in managing Windows Server environments, Exchange systems, and other core Microsoft technologies.
This position will require a deep understanding of Windows Server (2016/2019/2022), Exchange (on-prem and hybrid), and Microsoft 365 services, as well as a proactive approach to system optimization, troubleshooting, and security compliance.
Key Responsibilities:
Windows Systems Administration:
Manage and maintain Windows Server (2016/2019/2022) infrastructure, including Active Directory, Group Policy, DNS, DHCP, file/print services, and network shares.
Monitor system performance, availability, and capacity to ensure a stable and secure operating environment.
Implement and enforce security measures (e.g., patch management, vulnerability remediation, security policies) to maintain system integrity and compliance with organizational standards.
Administer virtualization environments using VMware or Hyper-V, ensuring optimal resource allocation and system performance.
Messaging & Exchange Administration:
Oversee and support Exchange Server environments (2016/2019) and hybrid Exchange Online setups, managing mail flow, connectors, retention policies, transport rules, and public folders.
Troubleshoot mail delivery and handle anti-spam/anti-malware configurations to ensure secure and reliable communications.
Execute migrations and upgrades, such as moving from Exchange to Exchange Online or migrating mailbox data between environments.
Microsoft 365 / Office 365 Administration:
Manage Microsoft 365 tenant services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Azure Active Directory.
Administer M365 security tools such as DLP, M365 Defender, Conditional Access, and MFA, to ensure user and data security.
Manage user provisioning, license assignments, and access controls via Azure AD/Entra, ensuring proper permissions and compliance.
Utilize PowerShell scripting to automate administration tasks, streamline reporting, and improve operational efficiency.
Leadership & Collaboration:
Provide leadership and technical direction to a small team of IT professionals, ensuring they are aligned with organizational goals and standards.
Collaborate with other IT teams to support cross-functional projects and ensure smooth system integrations and operations.
Mentor junior administrators and foster a culture of continuous learning and improvement within the IT department.
Qualifications:
Required:
8+ years of hands-on experience in a Windows systems administration role, with a strong background in Windows Server, Active Directory, Exchange, and Office 365.
Proven expertise in managing hybrid environments, including on-prem and cloud solutions (Exchange Server, M365, Azure AD).
Advanced knowledge of Windows Server (2016/2019/2022) and related technologies, with a focus on security, performance tuning, and troubleshooting.
Strong PowerShell scripting skills for automating administrative tasks and system management.
Solid understanding of networking principles and security best practices for enterprise IT infrastructure.
Ability to manage complex IT environments and handle critical incidents or system outages effectively.
Preferred:
Bachelors degree in InformationTechnology, Computer Science, or a related field.
Microsoft certifications such as:
Microsoft Certified: Windows Server Hybrid Administrator Associate
Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft Certified: Messaging Administrator Associate
Experience with VMware or Hyper-V virtualization platforms.
About Us:
At Four Squared Solutions, we provide innovative IT staffing, managed solutions, and consulting services that empower organizations to thrive. Headquartered in South Florida, we help our clients build dynamic IT teams and deliver exceptional technology solutions. We believe in connecting great people with great opportunities, fostering success both for individuals and businesses.
Equal Opportunity Employer (EOE):
Four Squared Solutions is an equal employment opportunity/affirmative action employer. We do not discriminate against any qualified individual based on sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable laws. We comply with all employment eligibility verification requirements.
$92k-124k yearly est. 60d+ ago
Senior IT Coordinator- Team Lead ( Fort Lauderdale)
Pkfod Careers
Information technology manager job in Fort Lauderdale, FL
About PKF O'Connor Davies
PKF O'Connor Davies is a top-ranked accounting, tax, and advisory firm with offices across the U.S. and internationally through our PKF global network. For over a century, we have built our reputation on deep industry expertise, a personalized approach, and a commitment to delivering real value to our clients.
Our mission is to provide exceptional service while fostering long-term relationships built on trust and integrity. We serve a diverse client base across industries and sectors, helping organizations and individuals navigate complex challenges with confidence.
At PKF O'Connor Davies, culture is at the heart of who we are. We believe our team members are our greatest asset, and we invest in their growth and success through mentorship, professional development, and continuous learning opportunities. Our goal is to foster a collaborative environment where diverse perspectives are valued, innovation is encouraged, and team members can make an impact. We are also committed to supporting work-life balance, offering flexibility and resources to help our team members grow their careers while maintaining fulfilling personal lives.
If you are looking for a career where you can grow, contribute, and be part of a firm that values both excellence and community, PKF O'Connor Davies is the place for you!
Locations: Fort Laurderdale, FL
The Senior Coordinator's role will help drive our IT department to function more efficiently and effectively with the goal of maximizing end user satisfaction. This includes overseeing the support of IT related operations in the firm's Ft. Lauderdale, Florida office. Flexible working options available.
Essential Duties:
IT point of contact and escalation point for IT needs associated with the Ft. Lauderdale office (approximately 50 end users).
Asset Management of Ft. Lauderdale office equipment (procure, configure, provisioning, tracking, disposal).
Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware and associated documentation.
Handle business-critical IT tasks and systems administration.
Escalation point for IT service desk issue resolution, provide first contact support of incoming requests when required based on the volume of overall service desk requests.
Monitor progress of open service desk tickets, prioritizing tickets generated by members of the Ft. Lauderdale office to ensure they are assigned and addressed within SLA.
Ability to work directly with vendor support to resolve issues when required.
Communicate announcements as required for maintenance windows, unplanned outages and application deployments.
Contribute to technician knowledgebase as needed.
Build rapport with, and elicit IT related business needs from, business staff and service desk customers and recommend relative prioritization of requests based on business impact/need.
Assist in planning and executing office-specific and firm wide maintenance activities (Windows server security and operating system updates, application, and infrastructure upgrades, etc).
Research and evaluate emerging technologies, hardware, and software.
Own and lead projects, solutions, and key responsibilities within a larger business initiative.
Provide suggestions/recommendations for continuous improvement, lead the implementation of approved recommendations.
Escalate incidents with accurate documentation to suitable senior manager/director, when required.
Oversee development and dissemination of help sheets, user guides, and FAQ lists for end users.
Ability to work overtime (weekday and/or weekend) and scheduled on-call support rotations during peak seasons.
Qualifications:
Bachelor's degree from an accredited college/university is required. Degree with IT related discipline strongly preferred.
Minimum of 5 years IT experience, experience working in an onshore/offshore model preferred.
Demonstrated leadership skills.
Strong written, oral communication skills and documentation skills.
Strong interpersonal skills, with a focus on rapport building and active listening skills.
Strong organizational skills and attention to detail.
Service management - experience managing end user expectations and end user satisfaction.
Ability to work as part of a global team and independently with remote supervision and support.
Experience that is preferred but not essential:
Experience in an IT role with an Accounting/Advisory firm.
Industry certifications.
Workstation imaging and distribution, configuring/moving desktop equipment.
Demonstrated expertise in the Active Directory management and security.
Demonstrated expertise in Microsoft Endpoint Manager tools (InTune, Config. Mgr, Autopilot) and expertise in configuring and managing conditional access rules.
Experience with security monitoring processes and tools (e.g. SentinelOne or Carbon Black EDR, Mimecast, PhishER, KnowBe4, Thycotic/Delinea or Varonis Privileged Access Management).
Hands-on Azure Virtual Desktop (AVD) environment, or equivalent setup and administration.
Application support experience with Document Management Systems (e.g. iChannel, Wolters Kluwer CCH Axcess Document) and Tax and Audit software (Wolters Kluwer CCH ProSystem fx/Axcess Tax and ProSystem fx Engagement, BNA Suite, Yearli, QuickBooks).
Experience with MS Exchange/O365/MS Teams/Sharepoint administration.
Experience with user and device monitoring/management and diagnostic utilities (e.g. InTune MDM, MS Authenticator MFA, BitLocker).
Experience with PowerShell and/or automation tools (e.g. MS Flow).
Experience with network and server management tools (e.g. Pulseway, LogicMonitor).
Familiarity with the fundamental principles of ITIL.
Deploying pre-packaged software using distribution tools and processes as requested by end users.
Compensation & Benefits:
Actual compensation will be dependent upon the specific role, office location as well as the individual's qualifications, experience, skills, and certifications.
At PKFOD, we value our team members and are committed to their success and well-being. As part of our comprehensive benefits and compensation package, we offer:
Medical, Dental, and Vision plans
Basic Life, AD&D, and Voluntary Life Insurance
401(k) plan and Profit-Sharing program
Flexible Spending & Health Saving accounts
Employee Assistance, Wellness, and Work-life programs
Commuter & Parking benefits programs
Inclusive Parental Leave Benefits
Generous Paid Time Off (PTO)
Paid Firm Holidays
Community & Volunteering programs
Recognition & Rewards programs
Training & Certification programs
Discretionary Performance Bonus
*Eligibility for benefits is determined based on position, hours worked, and other criteria. Specific details will be provided during the hiring process.
We are interested in all qualified candidates who are currently authorized to work in the United States. However, we are not able to sponsor work visas.
PKFOD is an equal opportunity employer. The Firm is committed to providing equal employment opportunity to all persons in connection with hiring, assignment, promotion, compensation or other conditions of the employment relationship regardless of race, color, age, sex, marital status, disability, pregnancy, citizenship, philosophy/religion, national origin, sexual orientation, gender identity, military or veteran status, political affiliation or belief, or any other status protected by federal, state or local law.
To all staffing agencies:
PKF O'Connor Davies Advisory, LLP (“PKFOD”) will not be utilizing agencies to staff this position. Please do not forward resumes to PKFOD partners and/or employees at any of our locations regarding this position. Any recruiter who would like to partner with PKFOD on other positions must have an updated contractual agreement with PKFOD through the Director of Talent Acquisition. Please be reminded, PKFOD is not responsible for any fees related to unsolicited resumes. All unsolicited resumes will become the property of PKFOD.
#LI-LC1
#LI-Hybrid
$85k-117k yearly est. 60d+ ago
IT Support Administrator
Voloridge
Information technology manager job in Jupiter, FL
Voloridge Investment Management was founded by David Vogel in 2009 and is based in Jupiter, FL. We incorporate advanced data science and mathematics into our systematic, market neutral investment strategies to exploit alpha opportunities we consider unique in financial markets. Our firm is comprised of award-winning predictive modelers, experienced data analysts, advanced technologists, and a group of dynamic business professionals.
The IT Support Administrator will be responsible for ensuring all Voloridge employees have all resources needed to perform their daily job functions as efficiently and effectively as possible.
Summary of Job Functions
Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA's
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
Manage hardware/software/license acquisition and renewal process for all company assets
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation
Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations
Work closely with our IT team to ensure that all systems are following security and audit requirements
Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
Maintain inventory of all hardware and software systems
Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel
Perform other duties and responsibilities as assigned
Refer major hardware or software problems or defective products to vendors or technicians for service
Develop training materials and procedures, or train users in the proper use of hardware or software
Minimum Requirements
3+ years of experience with 1st line technical support and managing user requests
3+ years of experience troubleshooting computer problems
Proficient TCP/IP networking knowledge
Windows 10/11 Desktop Support
Experience managing new user setup from procurement through onboarding and training
The ability to work daily, onsite in our Jupiter office
High level of analytical thinking to solve problems
High level of communication to all levels of business
Preferred Skills and Previous Experience
Mac Desktop support
Microsoft IT Support Specialist / CompTIA A+ certifications
Experience working with a trading / financial / investment / accounting company
Compensation and Benefits
Highly competitive base salary
Profit sharing bonus
Health, dental, vision, life, disability insurance
401K
Voloridge Investment Management is an SEC registered investment advisor and an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.
$48k-71k yearly est. 13d ago
IT Support Administrator
Voloridge Investment Management
Information technology manager job in Jupiter, FL
Voloridge Investment Management was founded by David Vogel in 2009 and is based in Jupiter, FL. We incorporate advanced data science and mathematics into our systematic, market neutral investment strategies to exploit alpha opportunities we consider unique in financial markets. Our firm is comprised of award-winning predictive modelers, experienced data analysts, advanced technologists, and a group of dynamic business professionals.
The IT Support Administrator will be responsible for ensuring all Voloridge employees have all resources needed to perform their daily job functions as efficiently and effectively as possible.
Summary of Job Functions
* Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA's
* Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
* Manage hardware/software/license acquisition and renewal process for all company assets
* Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
* Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation
* Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations
* Work closely with our IT team to ensure that all systems are following security and audit requirements
* Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
* Maintain inventory of all hardware and software systems
* Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel
* Perform other duties and responsibilities as assigned
* Refer major hardware or software problems or defective products to vendors or technicians for service
* Develop training materials and procedures, or train users in the proper use of hardware or software
Minimum Requirements
* 3+ years of experience with 1st line technical support and managing user requests
* 3+ years of experience troubleshooting computer problems
* Proficient TCP/IP networking knowledge
* Windows 10/11 Desktop Support
* Experience managing new user setup from procurement through onboarding and training
* The ability to work daily, onsite in our Jupiter office
* High level of analytical thinking to solve problems
* High level of communication to all levels of business
Preferred Skills and Previous Experience
* Mac Desktop support
* Microsoft IT Support Specialist / CompTIA A+ certifications
* Experience working with a trading / financial / investment / accounting company
Compensation and Benefits
* Highly competitive base salary
* Profit sharing bonus
* Health, dental, vision, life, disability insurance
* 401K
Voloridge Investment Management is an SEC registered investment advisor and an Equal Opportunity Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristic or status.
Information technology manager job in West Palm Beach, FL
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Sr. Technical Consultant, ITOM Workflow is the functional and technical expert of a customer engagement team - consulting with customers and configuring the ServiceNow ITOM products based on configuration best practices - all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
* Be the technical expert in how to best support ITOM by configuring Configuration Management Database (CMDB), Service Mapping and Dicovery capabilities using ServiceNow best practices focused on configuration vs. customization
* Support the engagements efforts for ITOM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
* Advise customers in their efforts to take advantage of the ServiceNow ITOM Solution's standard capabilities in their efforts to improve their ITOM capabilities
* Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology
* Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
* Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
* Guides and provides ad-hoc oversight/training for the customer's future system administrators throughout the engagement
* Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
* Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
* Develop required integration components (SSO, LDAP, etc.) with multiple systems
* Develop required portal components
* Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
* Juggle multiple and complex projects/initiatives
* Promoting continuous improvement practices for delivery/engagement materials
* Supporting specific sales activities when required
* Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
* Up to 50% travel annually, driven by customer needs and internal meetings
Qualifications
In order to be successful in this role, we need someone who has:
* A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations Discovery, Service Mapping and CMDB and/or Micro-Certifications
* 8+ years of configuration/development experience for complex, highly-capable, technologies - inclusive of integrations and portals
* Demonstrated ability to influence and consult (providing options with pros, cons and risks) in within ITOM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
* Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
* Strong understanding with leading ITOM leading practices and related systems and tools such as CMDB, integrations and event management.
* Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
* Proven team player and team builder
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ***************************** for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
$85k-109k yearly est. 2d ago
Director of Technical Service & Training
Marine 4.3
Information technology manager job in Pompano Beach, FL
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.
Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.
We are a journey of continuous growth - now looking for our next star - a passionate Director of Technical Service & Training. This position reports to the GM of Dometic Pompano and will work in Pompano Beach, FL.
As Director of Technical Service & Training of the Pompano Beach, FL team, you will oversee technical service and training efforts to deliver exceptional support and technical expertise across core product areas of air conditioning and refrigeration. This role will be instrumental in elevating customer satisfaction, optimizing support processes, and creating a comprehensive training program to equip authorized dealers with in-depth knowledge and skills.
General Responsibilities
Strategic Leadership
Develop and implement a comprehensive technical service strategy that aligns with organizational goals
Oversee the design and execution of customer training programs to enhance satisfaction and loyalty.
Team Management:
Lead, mentor, and manage technical service and training teams to achieve performance goals (2 locations: Florida and Virginia).
Establish KPIs for team performance and conduct regular assessments to ensure continuous improvement.
Customer Experience
Define and enhance customer service and warranty claims standards, policies, and procedures.
Act as the escalation point for complex customer issues and implement effective and timely resolution strategies.
Training Development
Develop, implement, and evaluate training programs for both internal teams, distributor network, and customers
Stay updated on industry trends and incorporate innovative training techniques.
Cross-functional Collaboration
Work closely with sales, product development, and engineering teams to ensure alignment of customer service and training initiatives.
Work closely with IT and quality assurance teams to enhance customer interaction systems, including case management, documentation, and portal functionality.
Prepare and present performance reports to senior leadership
Budget and Resource ManagementManage the budget for the technical service and training departments.
Ensure optimal use of resources to achieve strategic goals.
What do we offer?
You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.
Medical/Dental/Vision Insurance
Employee Assistance Program (EAP)
Disability insurance (STD/LTD)
401 (k) with company match
PTO
Company defined holidays and two floating holidays for you to use as you choose
Paid maternity/paternity leave
Tuition assistance
Membership reimbursement (wholesale club and gym)
Employee discounts on our incredible products
Opportunities to make an impact
$96k-129k yearly est. 60d+ ago
IT Support Technician
Wheelhouse It 3.6
Information technology manager job in Fort Lauderdale, FL
At WheelHouse IT, we believe in providing the best support to our clients and growing with the business. We are currently seeking a Support Technician to provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations. This position is located at our Fort Lauderdale headquarters, and the compensation range is $16-19/hour, depending on experience level.
As a Support Technician, you will report to the Support Desk Manager and work as part of a team that is committed to the future of the organization. You will perform a wide variety of IT support, ranging from desktop and peripheral support to server and network issues. You will work directly with clients and internal staff of all technical levels and be driven to provide only the best customer service and support.
Requirements:
1+ years of experience in supporting network connectivity and networking equipment for LAN/WAN topologies, Microsoft Products (i.e. Office 365, Windows OS's), Microsoft Active Directory administration, and internet-related technologies, including registrars, SSL, and hosting providers
Technical certifications or training equivalent to A+ and Network+ preferred
Prior experience in an MSP or support environment highly desirable
Familiarity with server hardware and related technologies such as RAID, iLO, DRAC, bare metal restores, and backup methods considered a plus
Experience with LabTech or similar RMM and ConnectWise or similar PSA software desirable
Strong work ethic, attention to detail, problem-solving skills, and ability to work well with others
Local candidates only
Our benefits package includes medical, dental, and vision insurance, short-term and long-term disability insurance, life insurance, 401K with company match, flexible work from home options, paid vacation, a company-sponsored cell phone, performance-based bonuses, training, and other perks that make this a great place to work, learn, and grow. We also have Friday Happy Hours and quarterly major company events to promote team bonding.
Responsibilities:
Provide remote and on-site support for PCs, networking equipment, servers, and desktop software for small, medium-sized, and enterprise organizations
Work directly with clients and internal staff of varying technical abilities
Contribute to the maintenance and enhancement of internal systems and customer-facing hosted and cloud environments
Participate in projects when needed
Contribute to improving the IT environment and providing exceptional customer service and support
Prior experience in an MSP or support environment, server hardware and related tech, LabTech or similar RMM experience, and ConnectWise experience or similar PSA experience are all considered a plus. Only local candidates in Fort Lauderdale, FL need apply.
If you are up for the challenge, ready to step up to opportunities, and driven to improve yourself and the environment, we want you to be a part of our exciting, fast-paced, and dynamic team!
$16-19 hourly Auto-Apply 60d+ ago
IT System Administrator
Point Blank Enterprises 4.5
Information technology manager job in Pompano Beach, FL
Essential Duties and Accountabilities:
Server administration, including backups, security management, user account management, email systems, and internet access.
Collaborates with the VP of InformationTechnology to plan, implement, and support the network and computing infrastructure plan.
Supports voice communications.
Provides network and server support by researching, analyzing, and resolving associated problems.
Performs administrative functions on systems as needed for implementation, support, and maintenance.
Monitors the performance and capacity of systems and implements modifications and upgrades as required.
Assists management with IT solutions to ensure target objectives are met.
Works with the IT team to find solutions for various project and operational needs.
Develops, enforces, and maintains installation and configuration procedures.
Performs regular security monitoring to identify any possible threats or intrusions.
Applies OS patches on a monthly basis and upgrades administrative tools and utilities as necessary.
Maintains data center environmental and monitoring equipment.
Suggests areas for improvement in internal processes along with possible solutions.
Initiates and implements improvements in all areas of IT responsibility.
Serves as the main point of contact on all IT-related matters for all company facilities.
Ensures company assets and software licensing are maintained and used responsibly.
Adheres to the company's safety and quality standards.
Maintains a safe and clean work area.
Performs other related duties as required and assigned.
Qualifications:
U.S. Citizen or Permanent Resident status required by ITAR.
Bachelor's degree in Information Systems, Computer Science, or a related field.
Minimum of two (2) to five (5) years of experience in supporting a network environment.
Experience with disaster recovery plans and implementation.
Expert knowledge as an OS administrator.
Experience: 3+ years with Windows Server.
Previous expert-level experience supporting Microsoft Exchange 2016/2019 and Office 365 (Mailbox maintenance), Microsoft IIS.
Expertise and proficient experience with Microsoft server products and VMware technologies (e.g., Hyper-V, DFS, Active Directory, Exchange/O365, VMware).
Practical working knowledge of SCCM and its functionality.
Proficient in TCP/IP networking and related network services (e.g., DNS, SMTP, DHCP, Load-Balancers).
Must be self-motivated and able to work in a team environment.
Must have expert-level troubleshooting skills, with the ability to determine the root cause of a problem and identify and resolve systemic issues.
Ability to manage multiple tasks while effectively focusing on priority issues.
Previous competent experience supporting an Enterprise Backup system.
Bonus: Master's degree with a concentration in technology.
Nice to have: CompTIA A+, Network+, Security+, Microsoft MCSA Admin, or MCSE Core certifications.
Expert-level firewall configuration experience.
$59k-74k yearly est. 4d ago
IT Technician
Dania Entertainment Cen
Information technology manager job in Dania Beach, FL
Why you should join our winning Team!
FUN and SPECTACULAR CUSTOMER SERVICE are at the heart of the Casino @ Dania Beach, a place where WORK = FUN. Working at our casino is about providing the best service and being a great team player! The IT Junior Technician provides entry-level technical support to ensure the smooth operation of computer systems, software, and basic network services within the organization. This role assists users with troubleshooting hardware and software issues, supports the setup and maintenance of IT equipment, and escalates more complex problems to senior IT staff when necessary. The IT Junior Technician plays a key role in maintaining system reliability, delivering timely support, and developing technical skills through hands-on experience and guidance from the IT team.
What you will be doing
Maintains, and monitors the operation of the local area network.
Handles all help desk requests.
Maintains inventory database of all electronic equipment, parts and supplies.
Assists with IT orientation for new and existing employees.
Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating system management systems.
Tests disaster recovery policies and procedures; completing back-ups; maintaining documentation.
Provides network support to end-users when necessary.
Other duties as assigned.
The ideal candidate for this position
High school diploma preferred.
2-3 years of computer operation experience in a large end-user environment preferred.
Strong technical knowledge of audio-visual equipment, network and PC operating systems.
Strong technical knowledge of current hardware, protocols and standards.
In-depth knowledge of applicable data privacy practices and laws.
Excellent written, oral and interpersonal communication skills.
Proven analytical, evaluative and problem-solving abilities.
Must be flexible and able to work well independently and in a team environment.
Must be able to work a flexible schedule to include nights, weekends and holidays.
May be required to assist customers in an open, well-ventilated, semi-enclosed terrace where cigarette and cigar smoking is permitted.
Must apply and obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check.
Must pass drug testing as per company's Drug Free Workplace Policy and applicable background checks.
Benefits You Will Enjoy
Part Time
401(k) - Traditional and Roth Retirement Plan
401(k) - Up to 4% Employer Match
Onsite Employee Meal Discounts @ The Grill and Pizzelato
Onsite Entertainment Discounts @ Stage 954
Free Access to Learning Management Platform for continuous Learning and Development
Free Access to Financial Planning Resources through Amerant Bank
Free Access to Exclusive Discounts & Perks
Free Parking
Dania Entertainment Center, LLC is a Drug Free Workplace and Equal Opportunity Employer - M/F/D/V EOE
$33k-58k yearly est. Auto-Apply 8d ago
IT - AV TECH I (NON PRODUCTION) - FT
Seminole Hard Rock Hotel & Casino 4.0
Information technology manager job in Hollywood, FL
Hollywood Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at ********************************** call ************ or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.
Benefits & Perks:
We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit ************************************* to see our full list of benefits!
Responsibilities
Under the direction of the Manager of IT, the incumbent is responsible for installing, maintaining and operating all IP and analog audio/visual equipment.
Essential Job Functions:
* The exhibit is conducted in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida for departmental policies and procedures.
* Install, troubleshoot and optimize IP AV devices including Hardware and Software issues.
* Troubleshoot network connectivity issues and install/re-install cable as necessary.
* Provide basic network administration support including VLAN creation.
* Provide assistance with the rollout of AV system hardware and software upgrades and patches as those requirements arise.
* Liaise with, and provide training and support to, end users and staff on AV system operation and other technical AV issues.
* Collaborate with the Business Analyst, System, and Network administrators to ensure efficient operation of the company's AV environment.
* Assist in ensuring that customer requests via the ticketing system are managed to closure.
* Troubleshoots malfunctions and/or audio & video shorts, when necessary, perform other duties as assigned.
* Maintains all LCD, LED monitors and displays on the property.
* Controls all volume levels and video content for the property, assists local entertainers with sound before and after their scheduled performance time when needed
* Maintain a clean and organized work area as directed.
* Perform administrative tasks as may be required by local and corporate policy.
* Manage replacement spares through RMA programs to ensure maximum hardware availability and minimum down time related to maintenance issues.
* Perform a variety of tasks as required by sister properties.
* Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
* Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
* Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
* Perform other duties as assigned.
Qualifications
Qualifications:
* High School Diploma or equivalent required. An associate's degree in a computer-related discipline is preferred.
* Minimum of two (2) years' experience in computer hardware support and maintenance or AV systems support and maintenance required. Equivalent technical training and certification may be considered.
* Must possess or acquire A+, QYSY 0 and QSYS1 certification in the first 12 months of employment.
* Experience with digital encoders, Direct TV, and digital audio equipment is a plus.
* Technical knowledge of Windows OS is required. Knowledge of current protocols TCP/IP, WINS, DHCP and DNS required.
* Preferred minimum of two (2) years' experience working with and troubleshooting AV related equipment (projectors, sound, TV's, lighting controls, exc.).
* Experience installing, configuring and troubleshooting network AV devices.
* Experience installing wall mounted TV's in a production environment.
* Experience working with the basics of Cisco switches; the ability to configure a VLAN.
* Well-developed written and verbal communication skills along with strong time management and interpersonal skills required.
* Must possess a positive demeanor and work well in a team environment.
* Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up.
* Must have strong analytical and problem-solving abilities.
* Willingness to work in stressful situations in front of multiple demanding customers.
* A neat appearance and professional conduct are required.
$30k-36k yearly est. Auto-Apply 60d+ ago
Learn more about information technology manager jobs
How much does an information technology manager earn in West Palm Beach, FL?
The average information technology manager in West Palm Beach, FL earns between $49,000 and $125,000 annually. This compares to the national average information technology manager range of $84,000 to $169,000.
Average information technology manager salary in West Palm Beach, FL
$78,000
What are the biggest employers of Information Technology Managers in West Palm Beach, FL?
The biggest employers of Information Technology Managers in West Palm Beach, FL are: