Technical Solutions Professional III
Information technology/support technician job in Washington, DC
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its
Kyosei
philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at
Who We Are
Where Talent Fosters Innovation.
Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.
What We Offer
Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
And Even More Perks!
-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at
#CUSA
Posting Tags #PM19 #LI-AV1 #LI-HYBRID #ID22
PI0c7b40c98961-30***********6
Junior System Administrator
Information technology/support technician job in Fort Meade, MD
Job Description
Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared System Administrator to join our dynamic team in the Ft. Meade, MD area.
Responsibilities:
Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance.
Requirements:
Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline from an accredited college or university is required. 4 years of additional experience may be substituted for a bachelor's degree, for a total of 7 years.
3+ years of System Administrator experience
Experience with:
Configuration and Maintenance of Virtual Machines
Linux operating systems
Scripting languages (e.g. Perl, bash, etc.)
OS and Software application patching (e.g. IAVA, Version updates)
Attention to detail and time management
Active TS/SCI w/ FSP
Desired Skills:
Understanding of and/or experience with:
Docker containerization and Kubernetes orchestration
Public Key Infrastructure (PKI)
Secrets/Vault Management
IdAM directories (active directory and/or LDAP)
Ticket tracking tools (e.g. Jira, Redmine, RT Tracker)
Networking/Load Balancing
T-Rex Overview
Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering.
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits.
T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.
In compliance with pay transparency guidelines, the annual base salary range for this position is $80,000 - $100,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.
System Support and Logistics Specialist
Information technology/support technician job in Ashburn, VA
Requirements
B.A. or B.S. in physical science, engineering or equivalent experience in a technical field
At least five years post-degree work experience is preferred
Proficiency working with basic hand tools and instrumentation
Experience with principals of instrument calibration
Hardworking, self-motivated, reliable, detail-oriented, and organized
Excellent troubleshooting and problem-solving skills
Ability to work independently and as part of a team
Ability to lift and maneuver items that weigh up to 50 lbs. with manual lift equipment
Possess valid driver's license and be able and willing to travel within DMV area (mileage will be reimbursed)
Computer proficiency (Microsoft Office)
WE OFFER AN EXCEPTIONAL EMPLOYEE BENEFITS PACKAGE!
Competitive Industry Pay
100% Employer-Paid Medical Insurance Premium
HSA with Employer Contributions
Dental and Vision Coverage Options
Paid Holidays
Paid Vacation and Sick leave
Company Funded 401(k) and Profit Sharing Plans
Employee Stock Ownership Plan (ESOP)
Life and Disability Insurance
Paid Parental Leave
Discretionary Bonus Eligibility
The annual pay range for the System Support and Logistics Specialist position is $80,000 to $140,000.
The posted pay range values provide the candidate with guidance on annual base compensation for the position, at a full time level of effort, exclusive of overtime, bonus, and benefits-related compensation, over a range of qualifications that may fit hiring objectives. Toyon Research Corporation will consider the individual candidate's education, work experience, applicable knowledge, skills and training, among other factors, when preparing an offer of employment.
Pay Transparency Nondiscrimination Provision
Equal Opportunity Employer including Disability and Veterans
Applicant Privacy Notice
Learn more about our company in our latest video, We are Toyon.
The application window for this posting will remain open until the position is filled.
Ref #2612-G
Helpdesk Technician 3
Information technology/support technician job in Annapolis, MD
High School/GED with nine (9) years of experience. Equivalent education and experience: Associate degree and seven (7) years of experience.
Future IT Roles
Information technology/support technician job in Columbia, MD
This posting is not for a specific current role, but to proactively identify and connect with exceptional IT talent for upcoming needs across our programs. By applying, you'll be considered for future positions matching your skills and career interests.
Potential Roles Include:
Systems Administration (Windows, Linux, Cloud, Virtualization)
Network Engineering & Administration (LAN/WAN, Firewalls, Routers, Switches)
Cybersecurity & Information Assurance (SOC Analyst, ISSO, Incident Response)
Cloud Engineering (AWS, Azure, GCP)
Help Desk / Technical Support (Tier 1-3)
DevOps & Automation (CI/CD, Scripting, Infrastructure as Code)
Database Administration (SQL, Oracle, NoSQL)
IT Project Management (Agile, PMP, ITIL)
Basic Qualifications:
* U.S. Citizenship (required for most positions)
* High School Diploma or equivalent (Associate's or Bachelor's preferred for some roles)
* Relevant IT experience or certifications (CompTIA, Cisco, Microsoft, AWS, etc.)
* Ability to obtain and maintain a security clearance (if not already cleared)
* Strong problem-solving, communication, and teamwork skills
Preferred Qualifications:
* Active Security Clearance (Secret, TS/SCI, or higher)
* Industry certifications: Security+, Network+, CCNA, CISSP, AWS Certified Solutions Architect, Microsoft Azure Administrator, etc.
* Experience in government or defense-related IT projects
IT Hardware Deployment Technician
Information technology/support technician job in Chantilly, VA
Responsibilities
The IT Hardware Deployment Technician, in support of the FAA BNATCS contract, is responsible for building, configuring, and deploying computers and related hardware to end-users across the organization. The IT Hardware Deployment Technician will ensure that all devices are properly imaged, tested, and delivered in accordance with company standards, while maintaining accuracy, efficiency, and excellent customer service.
Key Responsibilities
Computer Build & Deployment
Assemble, configure, and image desktops, laptops, and mobile devices according to organizational standards.
Install required operating systems, applications, and security tools.
Perform quality assurance checks to ensure devices are fully functional before deployment.
Deploy computers to end-users, ensuring smooth setup and handoff.
Hardware & Inventory Management
Maintain accurate records of hardware inventory, asset tags, and deployment logs.
Track incoming and outgoing equipment, ensuring proper documentation.
Assist with hardware upgrades, replacements, and lifecycle management.
Support & Troubleshooting
Provide first-line support for hardware issues during deployment.
Escalate complex technical problems to higher-level IT teams when necessary.
Document common issues and resolutions to improve future deployments.
Process Improvement
Follow established build and deployment procedures, while recommending improvements for efficiency.
Ensure compliance with IT security policies and organizational standards.
Contribute to continuous improvement initiatives within the IT depot.
** This role is contingent upon award of the associated program. **
Qualifications
Required Qualifications
Minimum of a High school diploma with 4 years of experience, Associate's degree with 2 years of experience, or Bachelor's degree with experience in IT support, hardware deployment, or related roles.
Strong knowledge of Windows and mac OS operating systems; familiarity with imaging tools (SCCM, Intune, MDT, etc.).
Basic understanding of networking, user account setup, and security configurations.
Excellent organizational skills and attention to detail.
Certifications such as CompTIA A+ or Microsoft Certified Fundamentals are a plus.
Ability to obtain and maintain a Public Trust as required by the contract.
While this is a remote capable role, candidates must be local to the DC/Maryland/NoVA area.
Desired Skills
Ability to work independently and manage multiple tasks.
Strong communication and customer service skills.
Experience with asset management systems and ticketing tools.
Familiarity with enterprise environments and ITIL practices.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Auto-ApplyIT Governance SME
Information technology/support technician job in Washington, DC
Full-time Description
Job Title: IT Governance SME
Job Type: Full-time
Location: Hybrid, DC - Hybrid work arrangement with required onsite presence during core federal hours (Monday-Friday, 9:00 AM - 3:00 PM ET) and additional onsite coverage as mission dictates
Dynanet Corporation Overview:
Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company's efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology - it's a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.
About the Role:
The IT Governance SME is responsible for strengthening strategic IT governance and investment oversight across the customer's portfolio of technology systems (approximately 50 applications/150 systems). This role focuses on aligning technology initiatives with the customer's mission and strategic goals, optimizing compliance with system development lifecycle best practices, ensuring cost effectiveness, and implementing integrated risk management frameworks. The SME will develop and drive use of analytics to enhance decision-making and program outcomes while serving as the enterprise project management office focal point. This position requires expertise in federal IT governance frameworks, portfolio management, and enterprise architecture to support the customer Tech's transformation to a federated technology ecosystem.
Requirements
Roles & Responsibilities:
Strategic IT Governance & Investment Oversight:
Strengthen strategic IT governance frameworks that align technology initiatives with the customer's mission and federal priorities
Ensure 100% of IT investments and projects are reviewed for alignment with the customer's strategic goals
Monitor that at least 90% of projects deliver measurable outcomes within planned scope and timeline
Optimize compliance with system development lifecycle best practices across all technology initiatives
Implement integrated risk management frameworks for portfolio-wide technology investments
Support governance frameworks that drive technology delivery rather than impede progress
Enterprise Portfolio Management Office:
Serve as enterprise project management office, evaluating IT infrastructure for efficiency and rational enterprise architecture
Provide unified enterprise portfolio management approach reflecting and overseeing all projects to ensure alignment and reduce duplication
Manage portfolio of 50+ applications and 150+ systems with approximately 1-5 interfaces/integrations per system
Lead agile project planning, execution, and delivery, integrating with tools for full lifecycle visibility
Modernize enterprise performance lifecycle, risk management framework, and compliance governance support
Expand adoption of agile methodologies 100%, targeting 20% increase in sprint velocity and 15% reduction in project cycle times
Data Analytics & Decision Support:
Develop and drive use of analytics to enhance decision-making and program outcomes
Create Executive Dashboard with real-time data, trend analysis, and recommendations
Deliver real-time dashboards with 99% data accuracy to support timely and informed CIO-level decision-making
Extract and normalize data from diverse sources to build comprehensive portfolio insights
Provide data-driven insights to guide IT investment budgeting and strategic planning
Support meaningful Capital Planning and Investment Control (CPIC) process through analytics
Enterprise Architecture Management:
Lead the development, maintenance, and alignment of the agency's Enterprise Architecture (EA)
Create and update documentation across all FEAF reference models (PRM, BRM, DRM, ARM, IRM, SRM)
Ensure compliance with FEAF standards and establish performance reporting structures
Foster stakeholder engagement and provide expert guidance to support strategic planning
Maintain 80% up-to-date EA documentation with timely performance reports and actionable insights
Support informed decision-making and continuous improvement through architecture governance
FITARA & Compliance Management:
Process approximately 110+ FITARA reviews annually with peak periods of 42 requests (Jun-Aug) and off-peak of 12 requests (Oct-Dec)
Conduct FITARA reviews and provide feedback to ensure compliance with federal IT acquisition requirements
Support system registrations (approximately 19 annually) and software assessments (10+ annually)
Coordinate Analysis of Alternatives processes (3-10 annually) to support technology decision-making
Ensure compliance with federal standards including FISMA, FedRAMP, Clinger-Cohen Act, NIST Standards, and DOGE requirements
Performance Monitoring & Reporting:
Develop and maintain performance metrics and KPIs for IT portfolio management
Create dashboard reporting capabilities (3-30 reports annually) to track portfolio performance
Support Technical Board Reviews including Sprint Reviews/Demos (55+ annually), Project Initiation Reviews, and Production Readiness Reviews
Provide regular portfolio status reporting to senior leadership and stakeholders
Monitor and report on customer satisfaction improvements targeting 20% increase and 30% reduction in service request resolution times
Risk Management & Compliance:
Implement comprehensive risk management frameworks across the technology portfolio
Ensure all current systems maintain ATOs with support for new and renewing authorizations
Support system decommissions (2-4 annually) and technology lifecycle management
Maintain compliance with federal regulations while enabling smart, well-defined risk-taking
Coordinate with cybersecurity and privacy teams to ensure integrated compliance approaches
Stakeholder Engagement & Communication:
Foster stakeholder collaboration across the customer Tech teams, program offices, and external partners.
Coordinate with other HHS OCIO divisions to streamline IT services under unified governance.
Support briefings and presentations for senior leaders, working groups, and oversight bodies.
Facilitate cross-functional coordination to break down organizational silos.
Required Professional Skills:
IT Governance Expertise: Minimum 6+ years of experience in federal IT governance, portfolio management, and investment oversight
Federal Compliance: Deep knowledge of federal IT frameworks including FISMA, FedRAMP, FITARA, NIST Standards, and Clinger-Cohen Act
Portfolio Management: Experience managing large-scale IT portfolios with 50+ applications and complex system integrations
Enterprise Architecture: Proficiency in FEAF reference models and enterprise architecture documentation and maintenance
Data Analytics: Advanced skills in data analysis, dashboard development, and real-time reporting for executive decision support
FITARA Experience: Hands-on experience with FITARA review processes, compliance tracking, and federal IT acquisition requirements
Agile Methodologies: Knowledge of agile project management practices and lifecycle management tools
Risk Management: Experience implementing risk management frameworks in complex federal IT environments
Performance Measurement: Ability to develop and track KPIs, SLAs, and performance metrics for large IT portfolios
Stakeholder Management: Experience coordinating across multiple organizational divisions and external partners
Federal IT Systems: Understanding of federal system development lifecycle, ATO processes, and compliance requirements
Preferred Professional Skills:
Certifications: PMP, TOGAF, ITIL, or equivalent IT governance and architecture certifications
Federal Experience: Previous experience with the customer, HHS, or similar federal agencies managing large IT portfolios
Dashboard Development: Experience with Power BI, Tableau, or similar business intelligence and reporting tools
System Integration:?Knowledge of system-to-system integrations and technology mapping
Cloud Migration: Experience supporting cloud migration initiatives (NGSC, Azure) and hybrid infrastructure management
CPIC Process: Understanding of federal Capital Planning and Investment Control processes and OMB reporting
Advanced Analytics: Experience with advanced data analytics, predictive modeling, and trend analysis
Change Management: Knowledge of organizational change management during technology transformations
Advanced Degree: Master's degree in Information Technology, Business Administration, or related field
Dynanet Team Requirements and Expectations:
Possess Strong written and verbal communication skills.
Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
Excellent judgment and creative problem-solving skills.
Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.
Education/Experience Requirements:
Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, Public Administration, or related field required
Experience: Minimum 8+ years of IT governance, portfolio management, or enterprise architecture experience in federal environments
Federal Experience: Minimum 4+ years of direct federal government or federal contracting experience with IT governance frameworks
Portfolio Management: Minimum 5+ years managing complex IT portfolios with multiple concurrent projects and systems
Compliance Experience: Demonstrated experience with FITARA, FISMA, and other federal IT compliance requirements
Analytics Experience: Minimum 3+ years developing dashboards, reports, and data analytics for executive decision support
Architecture Experience: Experience with enterprise architecture frameworks and documentation standards.
Employee Benefits Overview:
Industry Competitive Compensation
Medical and Dental Insurance
Paid Time Off/Holidays
401(k) Retirement Plans with Matching
Remote Work*
Paid Training
Employee Referral Program
Employee Development Program?
*Remote work flexibility available with required onsite presence during core federal hours and additional coverage as mission dictates for stakeholder coordination and governance meetings.
General Information Technology
Information technology/support technician job in Chantilly, VA
We are seeking an Information Technology (IT) Lead/Manager, to support our classified customer in Washington, DC. Peraton has been supporting our classified customer for 20 years and has a history of supporting building some of the most important & technically advanced applications.
The Lead/Manager in this lateral position and is focused on program/project management and personnel management in additional to their current customer duties.
Our unique program delivers advanced, technical infrastructure support for our customer and its relative nodes over the world. The team provides Software and System Engineering, Software and System Development and Operations (DevOps) services, Data Science, Big Data and Entity Resolution Engineering services advanced data discovery, analytics, exploitation, and visualization capabilities through application development and tools integration.
The IT Lead Manager in this role is focused on program/project management and personnel management.
The IT Lead/Manager will be responsible for but not limited to:
Assist the Program Manager with contract execution and be available to fill in when he/she is not available.
Participate and attend corporate functions, such as staffing, financial reporting/forecasting, security, subcontracts, etc. to gain exposure.
Manages the staffing through the appropriate hiring, firing, and disciplinary actions in collaboration with HR.
Manages and approves employee time-cards.
Provides informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.
Conduct one on one's with team members. Ensure company goals and objectives are being met by each employee and provide constructive feedback.
Excellent communication and interpersonal skills
Responsible for providing team members with guidance, instruction, and coaching. This may involve retraining staff members as needed or creating development plans for each individual team member to improve their skillset.
Qualifications
Required Qualifications
A current Top-Secret clearance with SCI eligibility and the ability to obtain a polygraph.
10 years of experience, may have supervisory or lead experience.
At least two (2) years of experience in a Senior or Lead role.
Staffing, planning, and people management.
Possess experience in a management capacity.
Must have experience with EDAS customer.
Desired Qualifications
Current or previous experience working in customer environment.
Experience or knowledge of the customer mission and programs.
Have great communications skills.
Are comfortable with coaching employees.
Working Place: Chantilly, Virginia, United States Company : Vets Hired
IT Server Technician
Information technology/support technician job in Sterling, VA
We are looking for full/part time IDC server technicians who are positive, motivated, reliable, open to constructive feedback, able to take directions, and willing to follow our procedures. This position requires the ability to work flexible hours (30-40 hours per week) with occasional evenings and weekends. You will be trained on all necessary duties before your first assignment.
Job Location: Sterling, VA
Responsibilities:
1. Provide on-site tech support to our IDC customers.
2. Perform regular maintenance on servers in customer's IDC, including server troubleshooting and repairs.
3. Assume responsibility for on-time and efficient service.
4. Follow documented procedures for completing tasks.
5. Document and maintain complete inventory of all servers and parts.
6. Interact with outside server vendors as needed.
7. Perform other duties and special projects as needed.
Requirements:
1. 1+ year work experience in server maintenance, migrations/upgrades.
2. Solid knowledge of Linux OS & MS Office Suites.
3. Excellent time management and communication skills.
4. Well developed organizational skills.
5. Ability to work on multiple priorities and/or tasks simultaneously.
6. Proven ability to work with little or no supervision.
7. Bachelor's degree in computer science or a related field preferred.
8. Speaking Chinese Mandarin is a plus.
IT SME - CCIS
Information technology/support technician job in Reston, VA
Job Title: IT SMELocation: Reston, VA, telework will be acceptable after the program's start date Time Type: Full-time Clearance Requirement: Secret / IT-I - Critical Sensitive (Tier 5/SSBI)/ High RiskEmployee Type: W2 or 1099Citizenship: US Citizen, no Dual Citizenship The IT Subject Matter Expert (SME) provides authoritative guidance and hands-on leadership in cloud and infrastructure initiatives for the Defense Logistics Agency (DLA) Critical Cloud and Infrastructure Support (CCIS) program.NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Responsibilities:
· Lead and advise on cloud architecture, engineering, deployment, and operations for CCIS across DoD, DoDIN, and partner environments.· Architect and optimize hybrid and multi-cloud solutions (AWS, Google Cloud Platform, and other DoD-approved clouds) to meet mission requirements with optimal cost, performance, and security.· Drive system engineering activities throughout the C&A lifecycle, including risk management, security controls selection, plan of actions and milestones (POA&Ms), and continuous monitoring.· Ensure compliance with DoD 8570 IAT II-level requirements for all applicable personnel and technologies; serve as SME for IAM, network security, data protection, and incident response.· Collaborate with cybersecurity, risk management, and accreditation teams to prepare and sustain security authorization packages and RMF/NIST-based documentation.· Provide technical leadership to project teams, perform trade studies, and develop engineering best practices, standards, and reference architectures.· Stay current with cloud service updates, DoD cloud initiatives, and RMF/DITSCAP/DIACAP-style guidance as applicable; assess and implement new technologies to meet program goals.
Qualifications:
Required Education and Experience:
· BA/BS in a technical discipline (e.g., Computer Science, Electrical Engineering, Information Systems, Cybersecurity, or related field).· 10+ years of relevant Certification & Accreditation (C&A) experience in DoD or equivalent highly regulated environments.· Demonstrated experience delivering secure cloud and hybrid infrastructure solutions in support of DoD missions.
Certifications (DoD 8570 IAT Level II and Cloud/Cloud Architecture):
· DoD 8570 IAT II certification (e.g., CompTIA IAT II, or approved DoD 8570 baseline)· Google Cloud certifications: Associate Cloud Engineer OR Professional Cloud Architect· AWS certifications: AWS Certified Cloud Practitioner, and eithero AWS Certified Solutions Architect - Associate, oro AWS Certified Solutions Architect - Professional
Auto-ApplyIT Technician
Information technology/support technician job in Reston, VA
We are looking for technically skilled candidates with good problem-solving ability for the position of IT Technician. The duties of an IT Technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and ensuring the optimal running of all systems, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels. They are required to listen to their technical needs, understand their problems and implement solutions to them.
Installing and configuring hardware and software components to ensure usability.
Troubleshooting hardware and software issues.
Ensuring electrical safety standards are met.
Repairing or replacing damaged hardware.
Upgrading the entire system to enable compatible software on all computers.
Installing and upgrading anti-virus software to ensure security at the user level.
Performing tests and evaluations on new software and hardware.
Providing support to users and being the first point of contact for error reporting.
Establishing good relationships with all departments and colleagues.
Conducting daily backup operations.
Managing technical documentation.
IT and A/V Technician
Information technology/support technician job in Alexandria, VA
: Position serves as initial technical support for classroomtechnology. a. Responsibilities: Candidate shall be responsible for establishing and troubleshooting IP, ISDN, and satellite video teleconferences and provides end-user support, as well as performing regularly scheduled maintenance on Video Tele-communication (VTC) equipment. Candidate shall be able to work with academic and business clients, as well as event and other university staff to determine VTC requirements and ensure that teleconferences are conducted without interruption and all equipment is working properly. Candidate shall be responsible for ability to use, maintain, troubleshoot/repair or escalate issues that are unable to be immediately resolved with the following list including but not limited to Crestron Room Controls, A/V mixers and processors, microphones, projectors, monitors, and other A/V equipment. Candidate shall also serve as onsite technical help desk for IT equipment including but not limited to classroom PCs, laptops, UPS devices, connection cables, VoIP phones, printers and network jacks; and shall have the ability to maintain, troubleshoot, repair or escalate issues concerning these devices and peripherals that are unable to be immediately resolved.
Release Of Information Tech III
Information technology/support technician job in Linthicum, MD
* Under general supervision, processes necessary highly sensitive requests for Protected Health Information (PHI) relating to subpoenas, court orders, and summons and certifies information as required. Interacts daily with a variety of external requestors by providing front-line customer service to attorneys, clinicians, patients, and government agencies in person and by telephone. Oversees accounts receivable as it relates to invoicing, posting, and collections for the Release of Information division of the Health Information Management Department. This position demands an environment of exceptional confidentiality and strict adherence to and knowledge of regulatory requirements guided by state and federal laws. Also acts in the capacity of the ROI Team Leader within the department as necessary.
Company Description
The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit *************
Qualifications
Education and Experience
* High school graduate or equivalent required. Graduate of an accredited Health Record Technician program with RHIT preferred.
* Minimum of three years' experience in a Health Information Management Department or other healthcare setting performing release of information duties.
* Experience with processing government regulatory, subpoenas/court orders and legal requests related to litigation cases.
* Team members performing in this role must have a minimum of 6 months experience in the department and a detailed knowledge of departmental policies, HIPAA and state laws, and other regulatory requirements.
Knowledge, Skills and Abilities
* Strong analytical and organizational skills; basic math skills; filing systems; State and Federal legal requirements for releasing health information; basic medical terminology; ability to prioritize workloads, meet deadlines and work effectively under pressure; ability to work with general supervision; excellent communication, interpersonal, customer service and problem solving skills. Must be proficient with computer skills to navigate in several different computer systems.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $21.5-$30.12
Other Compensation (if applicable):
Review the 2025-2026 UMMS Benefits Guide
Like many employers, UMMS is being targeted by cybercriminals impersonating our recruiters and offering fake job opportunities. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at ****************.
Information Technology
Information technology/support technician job in Dumfries, VA
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyAdvanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Information technology/support technician job in Washington, DC
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
PMP with Experience in IT
Information technology/support technician job in Glen Burnie, MD
ITnova is seeking a PMP with experience in IT, with at least 6 years of experience in managing IT related projects. Must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget.
Education Requirements:
Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline.
General Experience:
At least 6 years of experience in project management.
Specialized Experience:
At least 6 years of experience in managing IT related projects and must demonstrate a leadership role in at least three successful projects that were delivered on time and on budget.
Duties:
Perform day-to-day management of the project, identifies issues and risks and recommends possible issue and risk mitigation strategies associated with the project under assigned Task Orders.
Acts as a facilitator between a State and/or agency and IT contractor.
Responsible for ensuring that work performed under TOs is within scope, consistent with requirements, and delivered on time and on budget.
Identifies critical paths, tasks, dates, testing, and acceptance criteria. Provides solutions to improve efficiency (e.g., reduce costs while maintaining or improving performance levels).
Monitors issues and provides resolutions for up-to-date status reports.
Auto-ApplyDiscovery IT System Administrator (Top Secret Clearance Required)
Information technology/support technician job in Rockville, MD
Discovery IT System Administrator Employment Type: Full-Time, Executive-Level Department: Legal CGS is seeking a dedicated Discovery IT System Administrator to join a fast-paced and hard-working team to assist with any legal accounts. As a Discovery IT System Administrator, you will play a key role in supporting various aspects of the company's portfolio.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:
The Contractor shall provide the following services to include but not limited to:
* Contractor shall ensure the day-day availability of electronic discovery applications and related tools;
* Contractor shall administer and monitor all installed systems and infrastructure, install, configure, test and maintain operating systems, application software and system management tools;
* Contractor shall monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and developers to implement fixes;
* Contractor shall maintain security, backup, and redundancy strategies;
* Contractor shall assist technical architecture design discussions;
* Contractor shall liaise with vendors on behalf of OGC to address product issues;
* Contractor shall develop and provide training for the end-users;
* Contractor shall provide general support, subject matter expertise and advice on the use of electronic discovery tools and applications;
* Contractor shall reverse engineer and document the as-is architecture of existing legacy applications or systems;
* Contractor shall analyze capabilities, interview and collect business requirements and translate it into technical requirements;
* Contractor shall support the discovery application integration/migration activities;
* Contractor shall contribute to the Knowledge Management databases by creating and improving technical knowledge articles to assist in future resolution of issues;
* Contractor shall have legal technology experience and knowledge of the EDRM;
* Contractor shall assist in the implementation of e-discovery tools ( i.e. Relativity, Veritas eDP, or other review platform applications hosted in the cloud environment;
* Contractor shall have the skills, knowledge and abilities to support backend infrastructure, data migrations, application installation, management and configuration;
* Contractor shall have the ability to install, operate, and manage Microsoft server 2019/2022 and Microsoft SQL Server 2019/2022;
* Contractor shall have ability to operate, and manage cloud technologies to include Microsoft Azure, Amazon AWS, VMware, Azure servers, Azure Functions, and Azure API Gateways and/or AWS EC2 servers, AWS Lambda and AWS API Gateways;
* Contractor shall have ability to operate and manage relational databases, MySQL and/or SQL Server 2012 or higher.
Our Commitment:
Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.
* Health, Dental, and Vision
* Life Insurance
* 401k
* Flexible Spending Account (Health, Dependent Care, and Commuter)
* Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!
Explore additional job opportunities with CGS on our Job Board:
*************************************
For more information about CGS please visit: ************************** or contact:
Phone: *****************Email: [email protected]
#CJ
$124,895.40 - $169,500.90 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Access Control and IT Technician
Information technology/support technician job in Fairfax, VA
Department: Auxiliary Services and Operations
Classification: Computer Ops Tech 1
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 03
Salary: $65,000-70,000 - Salary commensurate with education and experience
Criminal Background Check: Yes
About the Department:
The purpose of Auxiliary and Business Services (ABS) is to improve the quality of campus life for students, faculty, staff, and the community. Auxiliary and Business Services supports the University's overall strategic plan by providing quality goods, innovative services, and strategic business partnerships that improve value, increase student success, and enhance the University's financial condition.
About the Position:
The primary purpose of the Access Control and IT Technician is to provide maintenance to the University's CCTV equipment and access control hardware to ensure the proper operation of all components of the systems are functional (including door contacts, request to exit devices, readers, the actual lock, power supplies, encoders, network connections, and cameras). This also includes maintenance of network connectivity and software settings for all connected hardware, ensuring proper documentation of work completed and inventory used.
Responsibilities:
Repairs and installs access control, alarm, and CCTV systems
Provides and coordinates repairs and maintenance of technical equipment;
Troubleshoots and provides end-user technical support for access control, alarm, and CCTV systems;
Performs timely installations of University card access, alarm, and CCTV system installations to include running, pulling, terminating, and splicing cable as well as mounting system control panels and related components both mechanical and electronic; and
Trains peers and colleagues as directed by supervisor.
Serves as commissioning agent of large contract installs and provides oversight for contractors
Ensures continuity and accuracy of contracted access control installs; and
Maintains appropriate records and details of work done and time spent in the appropriate work order system;
Handles customer service issues and manages requests and inquiries for technical services
Conducts all work in a timely manner in accordance with established GMU Access Control standards and policies with a focus on accuracy, customer service, and maintaining security;
Reviews and maintains a working knowledge of all department policies, as well as laws and University policies pertaining to all relevant access control, alarm, and CCTV usage and installation best practices and policies;
Follows Standard Operating Procedures and other department, University, and state policies;
Complies with state, University, and department leave policies; and
Demonstrates punctuality and reports on time for all work-related functions to include training, meetings, and other duties.
Plans, schedules, and prioritizes tasks and assignments
Plans, schedules, assigns, and prioritizes projects and assignments in consultation with the Physical Security IT Manager or designee;
Effectively communicates status of assignments to appropriate personnel, working cooperatively to schedule projects and assignments in accordance with established procedures and special operational priorities;
Instructs staff in work procedures;
Evaluates products and services and provides recommendations on available technology to best serve the customer or department; and
Coordinates projects as assigned related to acquisition and integration of software programs and technical equipment.
Patches and services network connected systems; ensures continuity of service. Performs other related duties as assigned
Maintains working relationship with University information technology personnel; and
Provides end-user technical support to troubleshoot and rectify issues when requested.
Required Qualifications:
High school diploma or equivalent;
Demonstrated experience working with network connectivity issues and/or experience with installation and repair of alarm, card access, or CCTV systems;
Knowledge of access control systems and software;
Skill in providing effective customer service, including analysis of issues through independent judgement and decision making; ability to develop strategies to improve customer service and benefits process efficiency;
Skill in effective and respectful verbal, written, and interpersonal communication; ability to concisely report solutions; ability to demonstrate tact and diplomacy when communicating with individuals at all levels of the organization;
Ability to learn complex software systems;
Ability to diagnose network connectivity issues;
Ability to work effectively with others both in the department and to external colleagues; ability to work as a single unit and work through technical issues using best industry practices and current knowledge; and
Ability to demonstrate significant attention to detail and perform work with a high degree of accuracy.
Preferred Qualifications:
Bachelor's degree in related field;
RS2, Exacq, and Assa Abloy installer certification, or ability to obtain such certifications; and
Experience working in higher education.
Instructions to Applicants:
For full consideration, applicants must apply for
Access Control and IT Technician
at ********************** Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date: 08/22/2025
For Full Consideration, Apply by: 09/12/2025
Open Until Filled: Yes
AIS/IT Administrator Mid
Information technology/support technician job in Fort Meade, MD
At MAG, we provide and enable real-time situational awareness to help our customers make the world smaller and safer. We are laser focused on serving our customers by providing technicalexpertise, operational excellence, and flawless execution. Relentlessly driven by our dedication to service and performance, we have become the leading independentprovider of manned/unmanned full-spectrum outsourced ISR services in the world. Our success is due entirely to the high caliber of employees we recruit, hire, andretain. At MAG, we look for individuals who thrive in a high-performance environment where challenges are the norm and successareexpected.
MAG Aerospace is seeking a resourceful Mid Level ITprofessional to develop and maintain networks. They will monitor network performance, optimize server capacity, and secure networks and data. They also repair network errors at client locations and perform network upgrades. They will provide support for daily Information Systems operation, maintenance and administration of assigned networks.
**_***Requires a current Top Secret security clearance. A CI Polygraph will be required within 6 months.***_**
**_Must be a US Citizen_**
**_\#LI-DNP_**
**Essential Duties and Responsibilities**
Duties include, but not limited to:
+ Provide day-to-day infrastructure maintenance for NCWDG AIS systems,
+ Provide system engineering services to troubleshoot/correct network, system andsoftware failures as reported by network users of the Command networks,
+ Provide training and support for AlS personnel on network configuration,troubleshooting, operational procedures and use of software packages on the Commandsystems and networks,
+ Draft and maintain up-to-date system drawings to accurately reflect the configurationof the Command's classified computer networks,
+ Provide communications network support to on-going PMO sponsored research anddevelopment programs involving information systems mission requirements
+ Provide general system engineering support of AIS systems for the Command
+ Summarize, evaluate, and meet user needs and expectations for ATS functions,
+ Identify system data, hardware. or software components required to meet user needs,
+ Create an IS disaster recovery plan,
+ Provide software and hardware architectural analysis
+ Provide testing & evaluation support for network systems,
+ Maintain and troubleshoot video teleconference establishment over secure networks
+ Assist with designing and fielding special purpose systems for critical missions, andprovide recommendations for hardware and software procurement.
+ Maintain the Command's computer network operations.
+ Ensure that all servers,switches, routers, crypto, fiber connections, attached leased circuits and distant endhardware are all fully operational,
+ Manage user accounts.
+ Ensure accounts which include individual's profiles areaccurate and up to date.
+ Archive accounts as personnel detach from the Command,Configure and maintain, routers, and switches, using system management products
+ Create disk images for OS deployment to new computers-and remotely preloadcomputers with standard software configurations,
+ Draft technical documents discussing new technologies and how they could impactexisting networks,
+ Provide developmental system evaluations and recommendations to optimize AISR&D efforts,
+ Assess product integration and provide interaction recommendations to optimize AISR&D efforts,
+ Perform and complete system and product development and integration as directed
**Requirements**
**Minimum Requirements**
**Experience:**
+ Minimum of 5 - 8 years applied work experience as a AIS/Network engineer
+ Possess general knowledge and understanding of the following operating systems and/or applications:
+ Windows Server 2008/2012 Mail (Exchange server 2010) or newer
+ Directory Service (LDAP and AD) DNS
+ DHCP TCP/IP routing
+ Servver Monitoring (SCOM)
+ IPS/MARS
+ MS Backup exec
+ Windows 10
+ ACAS
+ SOlar Winds
+ RHEL 5 or newer
+ VMWare ESXI
+ Sharepoint 2013 or newer
**Education:**
+ Bachelors degree in IT related field or have 3 years of additional applied work experience
**Clearance:**
+ **Active TOP SECRET clearance**
+ Possess **eligibility** for access to be **upgraded to a** **TS/SCI** in the **NEAR** future upon hire - (ALL HIRES WILL MAINTAIN AN SCI - MAG Will Upgrade your TS to TS/SCI - IF YOU POSSES THE BACKGROUND TO BE UPGRADED)
+ Be able to successfully pass a Counterintelligence (CI) polygraph examination in the future
+ Possess an investigation that is current within 6 years
+ Personnel who are enrolled in CE will also be eligible
**Other Qualifications:**
+ Must be a US Citizen.
+ Must hold the following certifications in current status:
+ DODD8140.01
+ Security + CompTIA Advanced Security Practioner or CISSP
**Special Note**
The position is contingent upon candidate's ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements.
Government or customer site-specific requirements may include, but are not limited to, proof of full COVID-19 vaccination status, except in circumstances where a candidate is legally entitled to an accommodation.
**Company Policy**
**Benefits and Compensation**
At MAG Aerospace, we value your contributions providing our employees with a robust Total Rewards package that supports your total well-being. Full-time and part-time employees working at least 30 hours a week on a regular basis are eligible to participate in MAG's Total Rewards programs. Our offerings include health, life, disability, financial, and retirement benefits as well as paid leave, professional development, and tuition assistance. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our Total Rewards Program by visiting the Resource page on our Careers site: ********************************** Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $120000 to $140000 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of MAG's total compensation package for employees.
**Need help finding the right job?**
We can recommend jobs specifically for you!
**Job Locations** _MD-Ft. Meade_
**ID** _2025-7665_
**Work Region** _CONUS_
**Category** _Information Technology_
**Type** _Regular Full-Time_
**Clearance** _Top Secret/SCI_
IT Application Support Team Lead
Information technology/support technician job in Waldorf, MD
Job Description
MedStar Shah MSO is seeking an experienced IT Application Support Team Lead to oversee daily operations of our application support team, drive system reliability, and enhance user experience across our clinical and administrative applications. This role combines leadership, technical expertise, and cross-departmental collaboration to support mission-critical systems in a fast-paced healthcare environment.
Key ResponsibilitiesTeam Leadership & Oversight
Supervise day-to-day activities of the Application Support team.
Mentor, train, and provide performance feedback to staff.
Ensure timely resolution of support requests and proper documentation.
Coordinate on-call support, task prioritization, and workload distribution.
Application Lifecycle Management
Oversee configuration, maintenance, and optimization of clinical and administrative applications.
Collaborate with users, vendors, and IT leadership to analyze business needs and implement improvements.
Lead upgrades, patch management, and testing efforts.
Ensure compliance with change control processes and documentation standards.
User Engagement & Support
Act as an escalation point for complex user issues and vendor interactions.
Promote adoption of applications through communication, training, and support.
Develop training materials, guides, and SOPs for end-users and internal staff.
Compliance & Security
Ensure systems meet HIPAA, HITECH, and other regulatory requirements.
Promote cybersecurity and privacy standards across supported applications.
Participate in internal audits, risk assessments, and policy enforcement.
Project & Cross-Functional Coordination
Support IT leadership with projects such as EHR upgrades, new rollouts, and workflow redesigns.
Coordinate with clinical, administrative, and technical teams to ensure success.
Monitor and report project milestones, risks, and resource needs.
Qualifications
Required:
Bachelor's degree in Information Technology, Healthcare Informatics, or related field preferred.
Minimum 5 years of progressive application support experience, including team lead/supervisory roles.
Strong knowledge of Microsoft 365, Windows OS, and healthcare applications (EHR/EMR).
Experience managing support workflows and service ticketing systems.
Strong organizational, problem-solving, and interpersonal skills.
Preferred:
Certifications (e.g., CompTIA, Microsoft, ITIL, Epic, Cerner).
Knowledge of healthcare IT operations and clinical workflows.
Experience with change/release management and regulatory compliance.
Familiarity with MDM, imaging, and endpoint management solutions.
Physical & Work Environment Requirements
Ability to lift/move equipment up to 50 lbs.
Comfortable working in varied environments (clinical spaces, server rooms, elevated/tight areas).
Flexibility for evening/weekend work during go-lives, upgrades, or emergencies.
Why Join Us?
At MedStar Shah MSO, we value professionalism, collaboration, and integrity. As a member of our IT team, you will:
Play a key role in ensuring system reliability and user satisfaction.
Work in a collaborative environment committed to innovation and excellence.
Grow professionally through continuous learning and skill development.