Information technology/support technician jobs in Fullerton, PA - 206 jobs

IT Force, LLC offers short-term work opportunities for freelancers, specifically in the area of IT field services. Connect with companies for short-term, one-off field service projects or partner with Fortune 500 organizations to manage their ongoing field service needs. These work opportunities include IT related equipment repair, original equipment manufacturer (OEM) support, point of sale (POS) system support, and consumer electronic installations and repairs. Job Description IT Force, LLCe is currently seeking an experienced Computer and Network Field Service Technician. Qualified candidates for this Job Opening should be capable of working in multiple environments (both physically on site with clients as well as remotely) under minimal supervision or direction. Job Summary: The Computer and Network Field Service Technician is responsible for diagnosing and repairing many different types of technology related issues while following safety guidelines and keeping detailed records of all duties performed. Primary responsibilities include but are not limited to: Provide technical support and guidance to end users with computer software, hardware or system problems. Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises when needed. Answer questions and resolve problems via telephone, e-mail or in person from a computer or cell phone. Help manage end user accounts, permissions, access rights, and storage allocations. Audit network logs and troubleshoot server / switch equipment logs. Maintains documentation of all Network systems utilization and deployments. Works with all IT Staff members in the development and use of standard operating procedures. Educate customers on the proper use of information technology resources. Work hours prescribed by the IT Manager and any additional hours deemed necessary for the responsibilities assigned. Understand and comply with all of the principles established by Valley Networks and its clients including Code of Ethics, Security and HIPAA regulations. Deliver exceptional customer service consistently to every customer. Serve as a role model for other staff, patients and customers. Demonstrate positive guest relations in representing Valley Networks. Establish and maintain a client relationship with a customer service perspective that is professional, courteous and respectful. Qualifications Proven field service experience Ability to troubleshoot, test, repair, and service technical equipment Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Technical degree or certification Must have your own tools Must have a smartphone (android or iPhone) Must have reliable transportation Access to desktop computer and printer Laptop may be necessary for some work orders Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Company: PenTeleData Shift: Monday-Friday, 8AM-5PM, but must be available for after hours and on call support Pencor and its subsidiaries are Equal Opportunity Employers PenTeleData,a leader in data transport, Internet, networking technologies, security and consultation services throughout Pennsylvania and New Jersey is experiencing significant growth and is seeking a Field Technician for the I.T. Services department. The I.T. Services Department is the customer facing professional services group of PenTeleData. ITS provides Networking, on premise and Cloud computing related support services, and installation/support for PenTeleData Business Voice and POTS phone product to SMB and enterprise customers. This position will focus primarily in the areas of structured cabling and related services to support Telecom and Data network installations. Ability to travel and perform duties throughout our service footprint required. Responsibilities include but are not limited to: Installation and testing of cabling, equipment and peripherals for Telephone and data networks Performing basic troubleshooting and testing of installed equipment Performing cut-over and training for POTS and VOIP phone installations Other duties as assigned Qualifications: Associates Degree and/or a combination of related industry experience and certifications 2+ years hand on experience with the installation of structured cabling for data and Telecom systems Established residency in Pennsylvania Valid PA Driver's License and good driving record Understanding of Wi-Fi technologies General knowledge of the full range of products and capabilities typically found in an SMB environment Familiarity with common network equipment (wired/wireless) commonly installed in an SMB environment Experience using MS Word, Excel, Viso and standard Microsoft applications Experience with Data and Telecom network installations Experience with POTS and VOIP phone services and requirements Experience with standard networking equipment such as routers and switches Excellent Communications Skills - Oral and Written Excellent Organizational and Time Management Skills Ability to use common hand/power tools and test equipment Ability to lift and carry up to 40lbs Ability to work well at heights on ladders, bucket trucks and roofs Ability to present a professional appearance and provide exceptional customer service at all times and in all situations Ability to travel and perform duties throughout our service footprint Ability to work overtime and flexible schedules as needed INDLP

We are searching for a solution-focused IT Support Technician to provide our employees with hands-on, systematic support. Do you possess exceptional technical skills and take pride in supporting and solving end-users technical issues? If so, Straight Arrow Products, whose Mane ‘n Tail line of personal skin and haircare products is trusted worldwide, has a new, exciting opportunity for an IT Support Technician at their Easton, PA location. If you thrive working in an environment where no two days will be the same and enjoy being hands-on with daily technology operations and support, you will love this job! What you'll do Provide technical support to end-users on various hardware platforms, including PCs, Mac's, computers, tablets, smartphones, printers, and other peripherals. Install, configure, and maintain hardware and software components, ensuring optimal performance and functionality. Troubleshoot and resolve hardware, software, and network issues promptly, escalating complex problems as needed. Help manage and maintain Active Directory, including user accounts, security groups, and group policy objects (GPO). Assist in the setup and configuration of new workstations, laptops, and mobile devices for employees. Perform routine maintenance tasks, such as system updates, patches, and backups, to ensure system reliability and security. Document technical procedures, configurations, and troubleshooting steps for future reference. Collaborate with other departments to implement IT projects and initiatives effectively. Provide training and support to end-users on IT-related topics, tools, and software applications as needed. Adhere to IT policies, procedures, and best practices to ensure compliance and security standards are met. What you need to thrive in this role Minimum of two years of relevant experience in IT support or a related field. Formal education from college or technical school in computer science, information technology, or a related discipline. Strong knowledge and experience working with various hardware platforms, including PCs, tablets, smartphones, printers, and peripherals. Proficiency in managing Active Directory, user accounts, security groups, and group policy objects (GPO). Knowledge of IT security best practices and protocols is desirable. Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus. Exceptional customer service, organizational, and prioritization skills. Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently. Strong communication and interpersonal skills, with the ability to effectively interact with end-users and colleagues. Ability to work independently and collaboratively, managing multiple tasks and priorities effectively. About us Founded in 1970, Straight Arrow has grown to be leading brand in human and equine personal and skin care. Despite worldwide recognition, Straight Arrow has never lost its family-oriented, grassroots mindset dedicated to innovation and customer service. Straight Arrow continues to manufacture all of its own products in the USA, consistently meeting a high-performance standard. What we offer you At Straight Arrow Products, our team of dedicated employees love what they do and love where they work. Working in our brand new, state of the art facility is just the beginning. We also offer great perks like: 100% company paid employee medical and vision coverage Voluntary dental and disability coverages Company sponsored voluntary life insurance 401(k) with company match Generous paid time off (including discretionary paid days off designated by the President) I'm interested, how do I get started? Apply to: *********************************************** PLEASE NOTE - To be considered, all applicants MUST include: An updated resume Our hiring management partner is my HR Partner. my HR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Applicants who meet the initial qualifications will be contacted for a video interview. If you already registered your account on Jobvite, click here to log in and check the status of your application. If you have not yet registered your account, click here to register . We realize that it takes time and effort to go through our application process and we thank you for considering applying for this position. We kindly ask for no emails or phone calls as a means to further your application process. These efforts will not enhance your opportunity for consideration and we are not equipped to respond to these requests. We thank you in advance for your adherence to this request. Thank you for your interest in our position. We appreciate the time you have taken to apply with us. EOE, M/F/D/V.

Reeb is one of the largest distributors of custom Millwork products on the East Coast. The secret to Reeb's success is no secret at all, we simply work harder for our customers. We're not tied to shareholders and spreadsheets. We're a family owned business that has weathered the storms, both literally and figuratively, along with our partners for over 100 years, and we're stronger than ever. We understand the decisions owners in our industry face everyday and earn your business by stocking more products, offering shorter lead times, more options and better support. Reeb hires the best, and they go to work for you, everyday. When you need to reach us, there's always more than a single point of contact anytime of the day or year. Check us out at ************ Job Description The Systems Analyst /Telecomm (SA) position is in existence to address the Company's enterprise data and insure of its accuracy as well as the coordination of data between the ERP system, WoodWare (WW) and our external Sales system, 2G. In addition, the person will help support our Telecommunication infrastructure. The SA should have a working knowledge or the company's ERP systems, WoodWare, Warehouse Management, and Edgenet. The SA is responsible for coordinating changes from vendors as well as changes to data between the ERP and external systems. In addition, the SA should work with users to train them in navigation of the systems and develop “super users” throughout the company. The SA Codes software applications to adhere to designs supporting internal business requirements or external customers. Standardizes the quality assurance procedure for software. Oversees testing and develops fixes. The person will also be required to work with Cisco switching, routing, wireless and security devices, including deployment, configuration and troubleshooting. ESSENTIAL FUNCTIONS • Maintain Woodware on a daily basis to add/change/delete products and fields as the business requires • A thorough understanding of XML. Being able to create XML to interface our systems with our customers. Knowledge of XSD and XSLT helpful. • Possess a well-rounded knowledge of MS SQL Server - including SQL Server administration and maintenance, and must perform SQL data queries and updates using both DDL and DML vocabularies. • A basic knowledge of Linux system administration - such as configuring, stopping and starting Linux services. • Comfort with Linux command line basics - moving, copying and editing files and directories. Some basic knowledge of linux command line utilities such as tar and grep are helpful. • Basic Windows Server administration skills such as installing applications, configuring, starting and stopping services, finding and utilizing log files to troubleshoot applications. • Knowledge of high level programming or scripting language (C, C++, C#, Java, VB.Net, Python - Java preferred). • Ability to administer web applications on both Windows (such as ASP.Net) and Linux (Apache/Tomcat) helpful. • Knowledge of WW interface to perform item table, category table, and • Administration of Subversion (version control) server and client software (needed infrequently). • Resolve Help Desk tickets for system issues • Create custom reports using Crystal Reports required for the business • Understand and document for users ODBC connections within the ERP system • Coordinate, prioritize, and maintain all EDI exchanges with customers and vendors using TrueCommerce • Troubleshoot and resolve any issues between the WoodWare ERP or the Warehouse Management System and 2G • Working knowledge of Cisco switching, routing, wireless and security devices, including deployment, configuration and troubleshooting. • Working knowledge of CUCM, CUC, CCX, and CallReplay, both management and administration. • Working knowledge of Cisco Collaboration services, including Telepresence, WebEx, CMR and Jabber. • Participate in after-hours support • Work in a consultative fashion with all co-workers as an advisor of technologies that may improve their efficiency and effectiveness in support of the company's culture, mission and values • Ensure the security and protection of corporate information systems and equipment; align IT risk management initiatives and lead all disaster recovery plans • Coordinate all vendor upgrades with the various user communities • Ensure there is sufficient backup knowledge and documented procedures for changes in the systems • Act as a representative of Reeb to influence vendors software improvement aligned with Reeb initiatives • Develop processes to monitor all MIS related projects or functions, report status on a consistent basis to allow MIS and clients to gauge effectiveness. Contribute to the continuity of computer services by providing necessary technical leadership and project coordination. • Be part of a team that redesigns workflow to better utilize resources • Develop and maintain effective business and team relationships with all employees, customers and management especially between client MIS representatives, and MIS services. • Performs related duties as required. Qualifications Education & Experience: Bachelor's degree in Information Technology, Computer Science, MIS or related field, plus 5 years related experience in all aspects of Information Technology (application development & support, network, user support, project planning, etc.), with at least three years in working in a IT Data management responsibility. Computer Skills • UNIX and Linux Operating Systems • A thorough understanding of XML. Knowledge of XSD and XSLT helpful. • One year or more experience with MS SQL Server - including SQL Server administration • A basic knowledge of Linux system administration - such as configuring, stopping and starting Linux services. • Windows Server administration skills such as installing applications, configuring, starting and stopping services, finding and utilizing log files to troubleshoot applications. • Knowledge of high level programming or scripting language (C, C++, C#, Java, VB.Net, Python - Java preferred). • Ability to administer web applications on both Windows (such as ASP.Net) and Linux (Apache/Tomcat) helpful. • Proven leadership, ability to work well with other managers, employees and as needed customers is very important • Excellent written and oral communication required. • Some travel required. Other Requirements: valid driver's license and safe driving record required Additional Information All your information will be kept confidential according to EEO guidelines.

On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Req number: R6921 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary We are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have IT troubleshooting expertise, Active Directory experience, and strong critical thinking skills, and are looking for your next career move, apply now. Job Description We are looking for a Desktop Support Specialist to assist with day-to-day troubleshooting and support of hardware, software, and applications in a dynamic, onsite environment. This position will be a contract and onsite in Bethlehem, PA. Schedule: Thursday - Monday 3 pm - 11 pm Must be able to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license. What You'll Do * Test new technologies prior to deployment * Install and upgrade desktop operating systems, including network connectivity, standard applications, and associated peripherals * Troubleshoot software/hardware problems through debugging, testing, and vendor assistance * Provide recommendations regarding software/hardware changes to correct problems * Update virus protection programs and client PC operating systems * Diagnose and identify failing/failed components using testing procedures and diagnostic software * Research, resolve, and recommend solutions to complex, technically oriented user problems * Communicate resolutions to appropriate IS staff and system users * Assist in defining policies and procedures and work to improve call handling and resolution processes * Instruct system users on basic application and personal productivity software functions in informal settings * Log problem calls and resolutions in the ticketing system (Freshservice) * Manage staff and organize department functions in accordance with company guidelines * Delegate tasks and assignments, meeting deadlines related to those assignments * Direct others in completing tasks or assignments, provide advice, and offer expertise or judgment based on gathered and analyzed information * Arrange timelines to complete tasks and department assignments, ensuring deadlines are met * Evaluate information and render opinions or actions that impact the department or function * Focus on achieving the goals or objectives of the department * Develop a working knowledge of PGCB rules, regulations, and Internal Controls applicable to your position * Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction * Maintain adherence to the company's diversity commitment, policies, legal requirements, and collective bargaining agreements What You'll Need Required: * Must be able to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license * Minimum 3 years of general PC and IT troubleshooting required * Experience troubleshooting hardware/software, resetting passwords, solving application issues, and supporting devices such as desktops, iPhones, and Macs * Familiarity with Microsoft SCCM, Microsoft Intune, and Active Directory Preferred: * Professional demeanor and strong communication skills * Critical thinking and problem-solving abilities Physical Demands * Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards * Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc. * Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $25.00-$30.00/hr The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

Element Risk Management 's Core Values: Proactive Stewardship. We manage and protect the relationships and resources entrusted to us with the utmost care. Confident Humility. We approach our work with self-assurance and expertise, while remaining open to learning and valuing the insights of others. Unshakable Integrity. We commit to honesty, transparency, and doing what is right even when faced with adversity or no one is watching. Continuous Improvement. We seek opportunities to enhance our skills, processes, and services while fostering a spirit of excellence, innovation, and growth. Relentless Perseverance. We embrace challenges with tenacity, discipline, and endurance. Position Overview: We are seeking a highly motivated IT Support Specialist to join our technology team. This role will work directly under the VP of Technology and will be responsible for daily end-user support, Microsoft 365 administration, and endpoint management across our ~100 employee organization. The ideal candidate is hands-on, resourceful, personable, and able to troubleshoot independently. This role will also maintain accurate asset inventory of all systems and devices company-wide and support our platforms including Microsoft 365, Salesforce, and Zoom. KEY RESPONSIBILITIES AND DUTIES: At all times, the IT Support Specialist shall: Provide technical support to end users (hardware, software, network, cloud applications) Manage and administer Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive, Intune, security configuration, user provisioning) Troubleshoot desktops, laptops, printers, network connectivity, MFA, and endpoint security issues Configure, deploy, and maintain electronic equipment (laptops, mobile devices, network hardware) Maintain accurate inventory database of all electronic assets Assist with onboarding and offboarding processes (accounts, device prep, access control) Assist in Salesforce user management and light configuration support Support Zoom Phone system setup, user changes, troubleshooting Escalate advanced issues appropriately while independently resolving day-to-day operational issues Travel to branch locations approx. 25% of the time for on-site support Assist VP of Technology with special projects, automation development, and operational improvements REQUIRED SKILLS and CAPABILITIES: Strong knowledge of Microsoft 365 administration (Teams, Exchange Online, SharePoint, Entra ID/Azure AD) Strong troubleshooting skills (hardware, OS, networking fundamentals, cloud services) Excellent interpersonal communication skills - able to support non-technical staff with clarity and patience Ability to work independently, self-prioritize, and manage multiple concurrent support issues Strong documentation habits and operational discipline Working understanding of cybersecurity principles and best practices Ability to lift/move computer equipment for setups and installs Valid driver's license and ability to travel domestically (~25%) Preferred Qualifications 2+ years of IT support, help desk, systems support or desktop technician experience Experience supporting Microsoft / Windows-based corporate environment Experience with Salesforce user administration (basic config, profiles, access) Experience with Intune device management and security policies Experience working with Zoom / Zoom Phone preferred Background in computer programming (PowerShell strongly preferred; Python a plus) Experience in small to mid-sized company (50-300 employees) support environments OTHER RELEVANT REMARKS: This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.

One of our educational clients is looking for a computer technician to join their team. This person is required to be onsite in Schnecksville PA 5 days a week and will be onsite in various schools they support as needed. This person will be setting up and working on maintenance on chrome books and providing support for iPad devices. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 5+ years of experience in a an IT Support Role - Hands on troubleshooting experience - Excellent communication

Department Managed Services Employment Type Full Time Location Delval Technology Solutions - Onsite Workplace type Hybrid Compensation $75,000 - $85,000 / year Key Responsibilities Skills, Knowledge & Expertise Why Join Us About Delval Technology Solutions We are a leading information technology management company located in Southeastern Pennsylvania. We provide Managed IT Services, Cloud Services, and Web & Marketing Services. Named Top 10 Cloud Security Companies two years in a row by Enterprise Security Magazine.

CLASSIFICATION: Administrative DEPARTMENT: Information Technology FLSA STATUS: Exempt SUPERVISION RECEIVED: Assistant Chief Information Officer for Client Success SUPERVISION EXERCISED: Student Technicians The User Support Technician has advanced technical knowledge of current Apple and Windows Operating Systems to maintain and support the Moravian technology ecosystem across campus. Manage installations, deployments, and configurations of hardware and software to support end users across campus locations. Provides consistent support at the Help Desk in assisting Moravian faculty, students, and staff with day-to-day technology issues and problems (In-person/remote support). ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Deliver responsive, customer-focused support for University systems and software, both in-person and remotely. Provide advanced levels of technical support for hardware, software, and networking issues. Triage and resolve service requests by assessing severity, verifying issues, troubleshooting, escalating when necessary, and documenting all actions in the helpdesk ticketing system. Support University-owned devices including desktops, laptops, tablets, and printers running iOS/iPadOS, mac OS, and Windows 10/11. Provision, configure, maintain, and repair Apple and Windows devices, including imaging, upgrades, and diagnostics. Assist with endpoint management systems such as JAMF, KACE, and campus endpoint protection tools. Provide first-level support for network connectivity, telephony, and classroom technology, as well as other enterprise systems. Coordinate vendor warranty repairs and manage the IT loaner pool for hardware and peripherals. Maintain accurate asset and inventory records. Create and update internal and external technical documentation to support consistency and knowledge sharing. Stay current with emerging technologies and best practices through training, reading, and professional development. Participate in special projects and perform other related duties as assigned. Work may occasionally require evenings, weekends, and travel to satellite campus locations. Level II - Essential Personnel QUALIFICATIONS: Bachelor's degree and/or at least five years of experience in a technical support role Relevant technical certifications recommended. Strong customer service skills to provide exemplary customer support to the University community. Proficiency in Apple and Windows operating systems. Ability to manage and implement hardware and software deployments. Proficient with IT service management platforms (TDX), endpoint management tools (JAMF, KACE), operating systems (mac OS, Windows 10/11), and enterprise applications (Microsoft 365, Active Directory, Google Workspace). Working knowledge of help desk ticketing systems and remote assistance tools. Knowledge of data networking environments and the ability to learn new technologies and skills. Strong communication skills, both written and verbal. Demonstrate professionalism, respect, and effective time management when supporting end users, troubleshooting issues, and working collaboratively with team members. TO APPLY: Qualified candidates should attach their cover letter, resume, and contact information for three professional references to the online application by clicking “Apply Now”. Please attach documents as a PDF file. Moravian University will not sponsor applicants for a U.S. work visa for this position.

Job DescriptionDescriptionWe're looking for a skilled Level 2 IT Technician to join our growing Managed Services team. In this role, you'll handle escalated support requests, troubleshoot complex technical issues, and work closely with clients to ensure their IT systems run smoothly. If you enjoy problem-solving in a fast-paced, multi-client environment, this is the role for you. Key Responsibilities Resolve escalated service tickets from Level 1 support. Troubleshoot and support servers, networks, Microsoft 365, and cloud environments. Perform proactive system monitoring and patching. Collaborate with senior engineers on projects and infrastructure upgrades. Deliver excellent customer service with clear, professional communication. Skills, Knowledge & Expertise 2-4 years of MSP experience. Strong knowledge of Windows systems, Microsoft 365, and networking. Experience with RMM/PSA tools (ConnectWise, Ninja, etc.). Problem-solver with great communication and multitasking skills. Certifications like CompTIA Network+/Security+ or Microsoft preferred. Why Join Us Work with a variety of technologies across multiple industries. Be part of a collaborative, growth-focused team. Opportunities for career advancement and certification support.

The Borough of Lansdale is looking for a GIS/Technology Support Specialist who will assist with the coordination of Geographic Information Systems and Information technology services across all Borough Departments. Under Basic supervision from the IT Manager and the Director of IT, performs work in the development and maintenance of GIS systems including the ESRI ArcGIS Enterprise environment that supports electric utility operations, wastewater treatment plant infrastructure, municipal assets, and public works functions. This position ensures accurate geospatial data, supports utility engineering and field operations, manages GIS-based applications, and provides technical services to staff across departments, while working closely with engineering, electric, wastewater, public works, and IT personnel to support planning, design, maintenance, and mapping activities. The technician will assist all Borough Departments in utilizing and implementing technology to modernize operations to improve organizational efficiency and effectiveness. ESSENTIAL FUNCTIONS Prepare, collect, organize and input data to maintain and enhance the Boroughs' GIS including field research and GPS data collection and processing. Provide first-response and follow-up help desk services over the phone, in person, or by remote desktop support for the Borough's internal information technology network and Geographic Information Systems. Assist staff with common information technology issues related to workstation computers, network printers, email, mobile phones, and other technologies as needed. Perform a variety of Borough-wide GIS application development functions and analysis including design, writing, development, modification & implementation of GIS applications to create custom GIS web applications for Borough departments Assist with interpreting as-built drawings, construction plans, engineering plans, recorded maps, deeds, legal descriptions, imagery and related source documents and incorporates them into GIS using various methods including coordinate geometry, digitizing, and GPS. Assist in the creation and maintenance of multiple GIS layers including capital asset inventory, electric utility management, streets, zoning, other development layers, sanitary and storm sewer system layers. Follow quality assurance (QA) and quality control (QC) processes, and perform routine data management tasks, such as data validation and correction, queries and editing in GIS to ensure GIS data accuracy, integrity, and completeness. Assist with GIS and data analysis, prepare and execute queries, produce maps, spreadsheets, graphs, and other analytical products. Troubleshoot and support the Borough's GIS, IT, and related hardware and software, including peripheral equipment, printers/plotters, GPS and other mobile devices in conjunction with other Technology Department staff. Provide additional support in the maintenance and expansion of GIS & SQL databases and GIS server operations. Works closely with the electric department in maintenance and documentation of complex datasets, including infrastructure, inventory, fleet management, and technical PA One Call requests. Performs a variety of office related functions, including preparing correspondence, maps, presentation materials, reports, printing materials, answering phones and responding to inquiries from consultants, customers, vendors, staff, and the general public. Education & Experience: *indicates developed after employment Bachelor's degree in a geographic information-related field such as Geography, Cartography, Earth Science, Ecology, Engineering, Planning, Environmental Sciences, or any other related field and one (1) year GIS-related work experience. Knowledge: Thorough knowledge of principles, practices, terminology, and trends in Geographic Information Systems. Thorough knowledge of Information Systems usage and modern land-based mapping application theory. Thorough knowledge of procedures, principles, and practices for the installation, configuration, upgrading, operation, and troubleshooting of GIS related hardware and peripherals including printers/plotters, GPS and other related devices. Thorough knowledge of GIS software including ESRI's ArcGIS Platform (ArcGIS, ArcCatalog, ArcServer, ArcSDE, ArcPro, Collector, Survey123), related extensions such as Spatial Analyst, Autodesk AutoCAD Map and web- enabled GIS related software. Thorough knowledge of principles and practices of developing analytical maps, spreadsheets, graphs, charts, and written reports. Thorough knowledge of standard business applications including software required to accomplish the essential functions listed: Microsoft Windows OS and Microsoft Server OS, and mobile operating systems. Thorough knowledge of Relational Database Management Systems (RDBMS) such as Microsoft SQL Server, database, and geodatabase principles and design, transact-SQL scripting, and database analysis techniques. Thorough knowledge of work order management systems and land-based management systems including permitting, licensing, and other development processes. Thorough knowledge of general municipal infrastructure including streets (right-of-way/traffic control), electric utilities (poles/wires/transformers/meters), water systems (hydrants/valves/meters), sanitary sewer systems (manholes/cleanouts/laterals), and storm sewer systems (culverts/inlets/catch basins/dry wells). Thorough knowledge of customer service principles. Advanced knowledge of scope and purpose of Borough programs and services.* Skills: Providing efficient customer service and communicating clearly and objectively both verbally and in writing. Organizing with the ability to prioritize work and exercise independent judgment, wisdom, common sense and initiative. Thoroughly carrying out oral and written instructions. Using initiative, discretion and judgment within established procedures, guidelines and rules. Defining problems, establishing facts and drawing valid conclusions. Reading and understanding technical manuals. Working effectively in a team-based environment. Establishing and maintaining cooperative working relationships with department heads, managers, supervisors, employees, external public and private agencies, consultants, vendors, suppliers, contractors and the general public. Applying safe work practices.

E-Logic is seeking a Help Desk Support Specialist to provide day-to-day technical support for township employees. Responsibilities: Respond to IT help desk requests for desktops, laptops, and printers. Configure and troubleshoot email systems and spam filtering tools (Barracuda or better). Support township staff with workstation setup and maintenance. Provide employee IT/security training as needed. Escalate complex issues to senior IT staff. Qualifications: Associate's degree in IT or equivalent experience. 1-3 years of IT support experience. Familiarity with Windows environments, email systems, and printer support. Strong customer service skills. Important Notice: This role is part of a proposal for the Lower Nazareth Township. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.

Successful IT Systems Specialists enjoy the challenges of installing, troubleshooting, and maintaining IT systems that optimize efficiency and security to best meet the goals of the business. Essential Duties and Responsibilities include the following: Helpdesk and day to day workstation and application troubleshooting utilizing remote support tools. Resolving technical issues in a Windows environment, including on-prem Active Directory, Microsoft Remote Desktop, Office 365, Cisco AnyConnect, and Delmiaworks IQMS Remediation of security vulnerabilities as detected Creation and maintenance of user facing “how-to” and internal documentation Investigating and resolving trouble ticket items and making necessary repairs Onsite and remote support tackling day-to-day maintenance and repair of computers, printers, scanners, and network components Installing and testing network cabling Coordinating and implementing network software patches and upgrades Multi-Site Support for enterprise data, voice and video networks Administering enterprise wide security policies and systems Monitoring long-term information security and privacy strategy Planning and upgrading network installation projects Working with outside vendors for monitoring, new installations, upgrades, patches, and other support Essential Functions Multi-Site Network Setup and Maintenance Configure and optimize on-site and off-site Data Backup and Policies Configure and maintain All Network Printing Functions Maintain and Optimize Firewall Policies Configure Network Switches Administer Microsoft Remote Desktop File System Management and Configuration Microsoft Active Directory Administration Desktop Support and Software Installation per Company Policies Set up new users in phone, e-mail, domain, security and IQMS systems Program Phone and Unified Communications Software Implement New Hardware and Software for all Employees Maintain inventory as issued and spare equipment Excellent organizational skills and attention to detail Excellent communication and interpersonal skills. Effectively interact and work in a team environment Committed to lifelong learning and continuous improvement Must possess a “Get it done well” attitude Committed to making positive change, but remaining flexible and able to adapt to company growth and evolving responsibilities Interested in company results Treat people with respect Commitment to working safely Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as well as the ability to handle situations by working as a team. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate's degree Required and Minimum 2-5 years of IT Support / Helpdesk experience Certifications CompTIA A+ (Preferred) CompTIA Networking+ (Recommended) CompTIA Security+ (Nice to have) Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Specific vision abilities required by this job include ability to accurately compare color and pattern of products to quality control standards. Frequent requirement for attention to detail; prolonged use of a computer terminal, telephones and other electronic equipment. The employee must be able to lift and /or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to occasionally loud and PPE is required. Appropriate hearing protection while in the plant is required as noise levels within the facility meet OSHA requirements for hearing protection equipment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. IT Systems Specialists typically work between an office environment and the production floor but the purpose of the project may sometimes take them to non-standard workplaces. The noise level in the work environment can be loud. Highwood provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, veteran status or any other characteristic protected by the law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services. Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation. We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers. We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly. Are you looking to join a fast-paced, collaborative team in a global manufacturing organization? You will have an opportunity to work with an experienced group of professionals that will not only provide you with challenging work but will mentor and encourage you to learn and grow. If you are a student looking for a challenging work experience, consider this paid internship opportunity! You will not only have the chance to gain experience in your chosen career field, but also gain an invaluable overview of our career opportunities and diversified product lines. Plus, you will have an opportunity to learn the business fundamentals and contribute a fresh, new perspective to us. In addition to practical work experience, our internship programs include various activities all intended to enhance your personal and professional development. We are interested in candidates who are highly motivated and have excellent interpersonal skills, recognized leadership experience and outstanding academic records. Generally, undergraduate students selected for the program have completed their sophomore year. Summer internships are typically 11 weeks in length but can vary. Responsibilities Job Summary: We are seeking an enthusiastic Intern to join our IT team. This role offers hands-on experience with modern enterprise technologies, including Microsoft 365, Intune, Entra ID (Azure Active Directory), and client support services. The intern will assist in day-to-day operations, troubleshooting, and project-based tasks to enhance IT service delivery. Primary Duties & Responsibilities: Support administration and configuration of Microsoft 365 applications and services. Assist with Intune device management, including enrollment, compliance policies, and application deployment. Gain exposure to Entra ID for identity and access management tasks. Provide client services support, including troubleshooting hardware/software issues and responding to user requests. Document processes and contribute to knowledge base articles. Collaborate with IT team members on projects and service improvements. OE/Lean: Understands and/or actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving. Qualifications Qualifications/Requirements The requirements listed in the sections that follow are representative of the knowledge, skills and/or abilities required to perform the duties of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions (primary duties) of the job. Requirements: Currently pursuing a degree in Information Technology, Computer Science, or related field. Must have completed sophomore year before the start date of internship. Must be available and willing to commit at least 3 months initially for an internship. Basic understanding of Microsoft technologies and Windows environments. Strong problem-solving skills and willingness to learn. Ability to prioritize tasks and efficiently manage time. Strong oral and written communications skills. Read, write, speak and understand English Licensing: None Travel: None Work Hours: As agreed upon, based on intern availability and business needs. Safety Training: A new employee hired to perform the duties of this position is required to be provided New Employee Training by a qualified individual or through the online training system. Additionally, an employee must be provided further training if a job duty/task has changes that will affect the health and safety aspects of that employee's position. Additional refresher safety training will be required as management deems appropriate or as dictated by government regulations.

Department of Defense Defense Counterintelligence and Security Agency DCSA This job announcement has closed Print * This job is open to * Requirements * How you will be evaluated * Required documents * How to apply DCSA's Acquisitions and Technology- National Background Investigation Services (NBIS) is looking for an experienced Information Technology Specialist (Platform Manager). The Information Technology (IT) Specialist provides support, guidance and expertise in various Information Technology (IT) functions. Performs a variety of duties that involve knowledge of a wide variety of IT applications, environments, and methods. Visit ************ - America's Gatekeeper! Summary DCSA's Acquisitions and Technology- National Background Investigation Services (NBIS) is looking for an experienced Information Technology Specialist (Platform Manager). The Information Technology (IT) Specialist provides support, guidance and expertise in various Information Technology (IT) functions. Performs a variety of duties that involve knowledge of a wide variety of IT applications, environments, and methods. Visit ************ - America's Gatekeeper! Overview Help Reviewing applications Open & closing dates 01/07/2026 to 01/14/2026 This job will close when we have received 100 applications which may be sooner than the closing date. Learn more Salary $148,275 to - $197,200 per year Minimum and maximum salary encompasses the 2026 target local market pay for DCIPS STEM/CYBER work roles. Pay scale & grade GG 14 Locations 1 vacancy in the following locations: Fort Meade, MD Hanover, MD Boyers, PA Farmers Branch, TX Show morefewer locations (2) Quantico, VA Stafford, VA Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required 25% or less - You may be expected to travel for this position. Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) * 2210 Information Technology Management Supervisory status No Security clearance Sensitive Compartmented Information Drug test Yes Position sensitivity and risk Special-Sensitive (SS)/High Risk Trust determination process * National security Financial disclosure No Bargaining unit status No Announcement number DCSA-26-12859065-MP Control number 853837100 This job is open to Help Federal employees - Competitive service Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales. Federal employees - Excepted service Current federal employees whose agencies have their own hiring rules, pay scales and evaluation criteria. Special authorities Individuals eligible under a special authority not listed in another hiring path. Clarification from the agency This announcement is open to: Current Department of Defense employees in the competitive and excepted service; Retained Grade Preference (RGP) eligibles, and Military Reserve and National Guard Technician eligibles. Videos Duties Help As a Information Technology Specialist (PLCYPLN) you will be responsible for the following duties: * Develop and execute the strategic roadmap for the Atlassian platform (JIRA, Confluence, etc.), establishing and enforcing governance policies to ensure alignment with enterprise goals. * Serve as the primary liaison between business stakeholders and technical teams, translating complex business requirements into scalable, effective solutions within the JIRA ecosystem. * Oversee all aspects of platform administration, including the architectural design of complex workflows, permission schemes, and project configurations to meet diverse operational needs. * Drive platform efficiency and value by developing custom scripts for automation and managing API integrations to connect JIRA with other critical enterprise systems. * Lead and mentor a team of JIRA support staff, fostering a culture of continuous improvement and overseeing user training and documentation. * Optimize the platform to directly support and enhance core organizational methodologies, including the Software Development Lifecycle (SDLC), sAFE Agile frameworks, and IT Service Management (ITSM) processes. The Office Under Secretary of Defense for Intelligence and Security established a Targeted Local Market Supplement (TLMS) for certain Science, Technology, Engineering, Mathematics, and Cyber positions within the Defense Civilian Intelligence Personnel System. Eligibility for the TLMS is based on cyber work roles within certain occupational series and on the work performed. This vacancy is designated as a STEM and/or Cyber position and pay for the incumbent will be based on the STEM and Cyber Pay Table. Requirements Help Conditions of employment * Must be a US citizen * Selective Service Requirement: Males born after 12-31-59 must be registered for Selective Service. For more information ****************** * Resume and supporting documents received by 11:59PM EST will be considered * This is a Drug Testing designated position * Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601 * Work Schedule: Full Time * Overtime: Occasionally * Tour of Duty: Flexible * PCS (Permanent Change of Station): May be Authorized * Fair Labor Standards Act (FLSA): Exempt * Financial Disclosure: Not Required * Telework Eligibility: Supervisors may approve situational telework on a case-by-case, temporary basis for limited situations. * If selected, the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement. * In accordance with DoDD 8140.01/DoDI 8140.02, the position compliance requirement details are outlined in the Defense Cyber Workforce Annex. * Any Information Technology/Security certifications / education specified in the DCWF Annex as defined by DoD 8140-M within six months of appointment date. * The incumbent must sign a Statement of Understanding regarding the certification requirements and maintaining the appropriate certification is a condition of employment. * This position requires Defense Acquisition Workforce Improvement Act (DAWIA) Advanced certification in Program Management and is expected to meet all related certification requirements per the Department of Defense Instruction 5000.66. * Applicants that do not meet this requirement are eligible to be hired but must obtain a Program Management Advanced certification within 4 years (48 months) after the first day of starting in the position. Qualifications The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: Information Technology (IT) Management Series 2210 (Alternative A) for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 01/20/2026 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. Qualifications In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards. Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs. Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience. Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions. AND You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GS/GG-13 in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: * Experience using various JIRA administration tools to customize workflows and manage multiple projects. * Experience creating long-term roadmaps for the JIRA platform, to align with business goals. * Experience applying Application Programming Interfaces (API's) for integration with other enterprise systems and how it may affect the software development lifecycle (SDLC) methodologies like Agile and DevOps. * Experience leading a team of administrators, managing stakeholder expectations and communicating across an organization. Specifically you will be evaluated on the following competencies: * Strategic Thinking- Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization in a global environment that takes into consideration the environment, resources, capabilities, constraints, and organization goals and values. Capitalizes on opportunities and manages risks and contingencies, recognizing the implications for the organization and stakeholders. * Configuration Management - Knowledge of the principles and methods for planning or managing the implementation, update or integration of information systems components. * Requirements Analysis- Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches. * Project Management - Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance. * Systems Integration - Knowledge of principles, methods, and procedures for installing, integrating, and optimizing information systems components. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information VETERANS PREFERENCE/CURRENT OR FORMER FEDERAL In accordance with DoD Instruction 1400.25, Volume 2005, veterans preference is not required to be applied when considering candidates with prior Federal competitive or excepted service who have completed a probationary or trial period and have not been separated for cause. Therefore, veterans preference will not be applied to applicants with current federal service, or former federal civilian service meeting the above criteria. Re-employed Annuitant: This position does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at: ********************************************************************************* Applicants selected from this announcement may be required to serve a two-year trial period. If selected, Federal employees currently serving in the competitive service must acknowledge that they will voluntarily leave the competitive service by accepting an offer of employment for a DCIPS excepted service positions. If selected, non-DCIPS candidates must acknowledge in writing that the position they have been selected for is in the excepted service and covered by DCIPS. All Defense Intelligence positions under the Defense Civilian Intelligence Personnel System (DCIPS) are in the excepted service by specific statue, 10 U.S.C. 1601. This position is in the excepted service and does not confer competitive status. For more information on the DCIPS occupational structure click here. For more information about career advancement in DCIPS click here. ACQUISITION POSITION: This position requires a Defense Acquisition Workforce Improvement Act (DAWIA) Advanced certification in Program Management. Certification prior to hiring is not essential but must be accomplished within 4 years (48 months) after entry into this position. For information regarding the DAWIA Back to Basics please visit: Home (dau.edu) or Back to Basics - Helpful Resources (dau.edu) * DAWIA (Back to Basics) Certification: NON-CAP: Position requires DoD Acquisition Advanced certification in Program Management within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), and the responses you provide on the application questionnaire. EXCEPTED SERVICE PILOT REVIEW: Once the application process is complete, a review of your application will be made to ensure you meet the qualification requirements listed on this announcement. All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for consideration. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Top ranked candidates will be referred to the selecting official for further review and consideration. A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified'. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility and qualifications requirements must be met by the closing date of this announcement. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. The following documents are REQUIRED: 1. Your resume: * All applicants are required to submit a resume limited to two (2) pages showing all relevant experience. Your resume must address your qualifications for the position, and it may not exceed two (2) pages. Your 2-page (or less) resume must be in PDF format, with no smaller than a 0.5" margin and no smaller than a 10-point font. If you submit a resume that exceeds the two-page limit and/or does not meet the margin or font limitations stated herein, you will immediately be deemed ineligible for this position and will be removed from further consideration. Must include the work schedule, hours worked per week, dates of employment, and duties performed. * If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." * If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy. * Narrative responses in the assessment questionnaire do not replace content in your resume or vise a versa. Experience must be described in both places for qualification determinations. * Resumes should NOT include: Classified information/SSN/Photo of yourself/personal information (gender, religion, affiliation etc., Encrypted digitally signed docs). Resumes with this prohibited information will be automatically ineligible for consideration. * For qualifications determinations your resume must contain the dates of employment (i.e., Month/Year to present. Hours per Week). * If your resume does not clearly outline details for each position as noted, you may be deemed "not referred" for this position. * Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. 2. SF50 * All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. Failure to provide latest SF50 may result in you being rated ineligible for this position. 3. Veteran's Documents: * If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty. NOTE: Active duty military members are not eligible for appointment unless currently on terminal leave. PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: *********************************************************************************************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply Help To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. * To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. * You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Resumes exceeding two pages will be removed from consideration. * You will receive an email notification when your application has been received for the announcement. * To verify the status of your application, log into your USAJOBS account, ************************ select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. To preview the questionnaire, please go to ********************************************************* Please review the General Application Information and Definitions at: ************************************************************************************************************************** Agency contact information DCSA Servicing Team Phone ************ Email ****************** Address Defense Counterintelligence and Security Agency 27130 Telegraph Road Quantico, VA 22134 US Next steps Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of qualified applicants will be created and sent to the selecting official. All applicants reviewed and/or referred will receive a notification letter. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision. * NOTE: If you submit a resume but no questionnaire, you cannot be considered for the position. If you submit a questionnaire but no resume, you cannot be considered for the position. Your application will be appropriately documented and you will be removed from further competition against this announcement. REGARDING INTERVIEWS: Interviews may be required for this position. Accommodations may be made to conduct telephonic interviews to preclude travel hardships for applicants. Note: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy. The Defense Counterintelligence and Security Agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the point of contact for this job announcement. Your requests for reasonable accommodation will be addressed on a case-by-case basis. This announcement may be used to fill additional vacancies. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc.). Your complete application includes your COMPLETE resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further. The following documents are REQUIRED: 1. Your resume: * All applicants are required to submit a resume limited to two (2) pages showing all relevant experience. Your resume must address your qualifications for the position, and it may not exceed two (2) pages. Your 2-page (or less) resume must be in PDF format, with no smaller than a 0.5" margin and no smaller than a 10-point font. If you submit a resume that exceeds the two-page limit and/or does not meet the margin or font limitations stated herein, you will immediately be deemed ineligible for this position and will be removed from further consideration. Must include the work schedule, hours worked per week, dates of employment, and duties performed. * If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." * If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy. * Narrative responses in the assessment questionnaire do not replace content in your resume or vise a versa. Experience must be described in both places for qualification determinations. * Resumes should NOT include: Classified information/SSN/Photo of yourself/personal information (gender, religion, affiliation etc., Encrypted digitally signed docs). Resumes with this prohibited information will be automatically ineligible for consideration. * For qualifications determinations your resume must contain the dates of employment (i.e., Month/Year to present. Hours per Week). * If your resume does not clearly outline details for each position as noted, you may be deemed "not referred" for this position. * Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. 2. SF50 * All current and former civilian Federal employees must submit a copy of your MOST RECENT SF50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. Failure to provide latest SF50 may result in you being rated ineligible for this position. 3. Veteran's Documents: * If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty. NOTE: Active duty military members are not eligible for appointment unless currently on terminal leave. PLEASE REVIEW THE BELOW LINK FOR OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: *********************************************************************************************************** If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.