Information technology/support technician jobs in Huntley, IL - 1,128 jobs
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Technical Support Specialist
TEC Specialty Products
Information technology/support technician job in Aurora, IL
We are looking for a Technical Support Specialist to serve as a key technical resource for our customers and external partners. In this role, you will provide expert guidance on flooring systems and flooring adhesive products and act as a primary technical contact for installers, distributors, architects, specifiers, and internal teams. You will deliver accurate, timely, and professional technical support while upholding the company's quality, safety, and brand standards.
What You'll Do
Respond to technical inquiries related to flooring adhesives, installation systems, and associated products.
Troubleshoot product and installation issues using structured problem-solving and diagnostic techniques.
Document customer interactions and manage cases within the case management system.
Resolve technical issues efficiently and escalate complex cases to Area Technical Managers, Quality, R&D, or EHS as needed.
Collect and manage customer claims, coordinating corrective actions such as replacements, credits, or refunds.
Support quality events or recalls through customer communication and established procedures.
Maintain strong technical knowledge of current and legacy products, application methods, warranties, and industry standards.
Collaborate with Sales, Quality, Manufacturing, and R&D teams to support customer satisfaction and continuous improvement.
Ensure compliance with Environmental, Health, and Safety (EHS) requirements and company policies.
Provide backup support to the Technical Support team during peak periods.
What We're Looking For
Experience in technical support, flooring, construction materials, or a related industry preferred
Strong problem-solving, communication, and documentation skills
Ability to explain technical information clearly to diverse audiences
Customer-focused mindset with attention to detail
Information technology/support technician job in Warrenville, IL
RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The Thurmont Plant was opened in 1950. We are one of the biggest employers in the area with opportunities in various printing jobs and various working shifts. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.
Job Description
The Technical Service Specialist provides on-site and remote support for both RRD production operations and clients within the Packaging Platform. This role ensures optimal performance of production equipment, assists in troubleshooting production issues at both the client and RRD locations, and supports clients in achieving high-quality output and efficiency.
Responsibilities:
Collaborate with R&D and sales teams to support new product introductions and resolve client concerns
Travel to client (or potential client) locations to investigate performance issues, isolate defective material, provide recommended corrective resolution and complete required documentation regarding the issue
Advise clients and key stakeholders on improved methods (equipment set up and support, troubleshooting equipment trials, etc...)
Conduct product trials and product testing to evaluate materials and ensure compatibility with production specifications for both RRD and the client
Coordinate travel to existing and potential accounts to conduct machine audits and collect performance information prior to the shipments of trial rolls. Ensure the distribution of the collected information to the appropriate Technical Department personnel
Troubleshoot existing problems involving designs, materials, and processes and provide creative cost-effective solutions
Maintain detailed records of service calls, technical reports, and customer communications
Collaborate with client Technical Project Managers on analyzing vendor designs for manufacturing proposals and proactively mitigating potential manufacturing risk from design submissions
Interacts with customers, suppliers, vendors, and division personnel regarding quality and production issues
Assists in the development of procedures and techniques for reducing process variation
Assists manufacturing personnel in establishing standards of quality to be used and certifying that established company and industry standards have been met
Identify cost-saving opportunities related to materials, design, labor, and efficiency
Qualifications
4 Year / Bachelors Degree in Mechanical Engineering, Industrial Engineering, or Related field.
5+ years hands-on experience in a technical support role within the folding carton or packaging industry
Mechanical skills/experience setting up equipment, running troubleshooting trials
Advanced training or experience in cGMPs, and ISO
Ability to understand and interpret federal regulations and company operating procedures as they apply to printing regulated product and quality issue
Experience operating packaging equipment is preferred
Must be able to prioritize and multi-task with minimal supervision
Knowledge of PC systems and Microsoft Office Suite (Word, Excel) required
Excellent written and verbal communication skills
Additional Information
RRD's current salary range for this role is $77,900 to $124,600 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
#RRDCORP
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
RRD is an Equal Opportunity Employer, including disability/veterans
$34k-64k yearly est. 23h ago
Treasury Management Support Specialist
Busey Bank 4.5
Information technology/support technician job in Plainfield, IL
The Treasury Management Support Specialist will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services.
This role is located in Leawood, KS or Plainfield, IL.
Duties & Responsibilities
Provide direct support to customers and associates responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email.
Provide training, for all cash management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, , Integrated Payables and Remote Deposit Capture.
Complete system maintenance for existing treasury management products and services.
Prepare customer documents to establish or maintain treasury management services and commercial deposit accounts.
Maintain knowledge of regulations surrounding treasury services.
Assist commercial customer who have experienced fraud on their account.
Provide specialized line of business support.
Identify and resolve issues within assigned responsibility, elevating urgent matters to management.
Other special projects as directed.
Education & Experience
Knowledge of:
Strong oral and written communication skills
Advanced knowledge of the line of business policies, procedures and products
Operational workflows and secure file transmissions
Ability to:
Multi-task and work independently
Solve problems independently while applying logic and discretion
Adapt to change and respond to all requests in a professional manner
Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks
Analyze and solve problems for which there are not always precedents
Maintain visual attention and mental concentration for extended periods of time
Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment
Education and Training:
High school diploma or equivalent required; college degree preferred.
2 years of customer service experience preferred
Previous banking or finance and customer service experience preferred.
Previous experience in roles identifying customer needs to expand relationships.
Requires knowledge of Microsoft Office, Excel and Adobe Acrobat.
Compensation and Benefits
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $20 - $26/ hour)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being-now and in the years to come-are important to us. Busey's Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit BuseyTotal Rewardsfor more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. VisitBusey.com/Careersto learn more about Busey's Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies ("Agency"), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings ("Agreement"). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.
$20-26 hourly 1d ago
Service Desk Specialist
Consumers Credit Union 3.5
Information technology/support technician job in Lake Forest, IL
Consumers Credit Union (CCU) is adding two Service Desk Specialists to the Tech department! This is an entry-level opportunity where you'll be assisting and providing first-level technical support in a fast-paced, collaborative environment. This is a great opportunity for someone who is tech focused, detail-oriented, and enjoys working with a variety of applications.
Schedule/Location: This position offers a hybrid work schedule where some of your work week will be onsite at our modern and amenities driven Lake Forest office location and the rest will be spent working remotely.
As a Service Desk Specialist, you will be responsible for providing first level support, primary Service Desk assistance to employees. This includes performing installations, maintenance, troubleshooting and repair on computer hardware, applications, and peripherals. You'll support PC-based system software, printers, interfaces, and connectivity software.
CCU is a dynamic organization that implements process improvements and embraces change to drive continuous growth and efficiency. The ideal candidate will embrace change, deliver consistent, high-quality performance, and effectively manage evolving responsibilities in a fast-paced environment.
Main Duties and responsibilities:
Install, support, and manage hardware, software, and network components to maintain a stable computing environment
Troubleshoot and resolve technical issues for hardware, software, core systems, and front-office applications
Support and maintain devices such as scanners, receipt printers, check printers, and document printers
Monitor and respond to service desk requests, document solutions, provide recommendations, and assist with staff training
Document system changes in the intranet, service desk ticketing system
Maintain up-to-date, reliable PC images and ensure laptops and mobile devices comply with company security and encryption standards
Consult with management and IT teams to implement and uphold IT standards for control, security, and recoverability
Support daily IT department operations and maintain service levels on incoming tickets from service desk, assigning tickets as appropriate
Qualifications:
Associates Degree or completion of specialized tech courses is preferred.
3+ years of work experience in PC usage, hardware/software support or related is preferred. With this being an early career position, the team will consider 1+ years of experience if you have basic knowledge of providing Level 1 support.
Technical knowledge working in Active Directory, MS Office 365, Windows 11 operating system, IOS and Android, networking devices including VPN and Wi-Fi.
Ability to effectively communicate with non-technical people to diagnose the problem and make them feel comfortable.
Critical thinking and problem-solving skills.
A self-starter with the ability to work independently.
Availability to work 40hours/week and be scheduled between the following hours:
Monday - Friday: 7:30AM - 6:15PM, Rotating Saturdays: 8 AM - 2 PM.
Compensation:
The salary range for this role is $20.16 to $30.24 per hour. This role is eligible for sales incentives. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.
Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.
For more information about benefit offerings, please visit our careers page: about/what-we-do/careers
About CCU:
Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org
Equal Opportunity Employer:
CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.
We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources team at: or .
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$20.2-30.2 hourly 1d ago
Operations Support Associate - New Graduates Welcome
Pasona N A, Inc. 3.8
Information technology/support technician job in Itasca, IL
Salary: $28-$32/hour (Depending on Experience)
Industry: Manufacturing/Trading (Client company industry)
Required Qualifications:
Associate degree in business, operations, logistics, or related field.
Minimum 2 years of experience in an operations or customer solutions environment.
Proficiency with SAP, Ringi, SharePoint, Overdrive, Mezzanine, and related internal systems.
Intermediate-level Microsoft Excel skills including Pivot Table and VLOOKUPs.
Ability to sit for extended periods, use office equipment, and occasionally lift 10-15 lbs.
Local travel may be required; infrequent overnight travel possible.
Responsibilities:
Process SAP entries including customer orders, sales transactions, purchase orders, warehouse releases, returns, subcontract entries, stock transfers, and value write-offs.
Manage documentation and month-end/annual closings, including reconciliation, warehouse charges, courier charges, inventory discrepancy research, and support disposal processes.
Collect and organize inbound/outbound warehouse documentation and upload into DocuWare.
Coordinate with Trade Compliance to ensure proper Incoterms, export filing, customs clearance, and required declarations.
Support sales team with logistics quotes, shipment coordination, inventory reports, supplier forecasts, and analysis reports.
Respond to inquiries and maintain strong communication across departments to resolve issues rapidly and effectively.
Escalate issues when needed and ensure all stakeholders remain informed.
Promote a positive workplace environment and adhere to all company rules and policies.
This job description is a summary and may not list all duties and responsibilities.
$28-32 hourly 23h ago
Logistics Claims Support Lead
Connect Search, LLC 4.1
Information technology/support technician job in Wood Dale, IL
Our client is a growing logistics and transportation services firm providing end-to-end supply chain solutions across domestic and international markets. The organization is known for operational excellence, customer responsiveness, and a strong focus on risk management and claims resolution.
The Lead - Logistics, Claims & Subrogation Support is responsible for overseeing the end-to-end claims lifecycle related to cargo loss, damage, delays, and liability exposures. This individual will act as the primary point of contact for internal operations, customers, carriers, insurers, and legal partners, while also providing leadership, process improvement, and oversight to ensure timely recovery through subrogation and dispute resolution.
This role requires a strong understanding of logistics operations, transportation law, insurance claims, and subrogation practices, with the ability to lead complex cases and support continuous improvement initiatives.
Claims & Subrogation Leadership
Lead the intake, investigation, documentation, and resolution of cargo, freight, and liability claims
Manage subrogation efforts against carriers, third parties, and insurers to maximize recovery
Evaluate claim validity, exposure, and settlement strategy in alignment with contracts and regulatory requirements
Serve as escalation point for complex, high-value, or disputed claims
Partner closely with operations, customer service, legal, and risk management teams
Coordinate with insurance carriers, adjusters, brokers, and external counsel
Communicate claim status, trends, and outcomes to internal stakeholders and customers
Ensure compliance with transportation regulations (e.g., Carmack Amendment, international shipping conventions, carrier contracts)
Maintain accurate documentation and case management records
Identify recurring issues and recommend process improvements to reduce future claims
Support audits, reporting, and risk mitigation initiatives
Provide guidance, training, and informal leadership to claims and logistics support staff
Develop best practices, standard operating procedures, and escalation frameworks
Assist management with performance metrics, KPIs, and claims trend analysis
Qualifications
Required
Minimum 3+ years of experience in logistics, transportation claims, insurance claims, or subrogation
Strong working knowledge of freight claims, cargo loss/damage, and liability recovery
Experience working with carriers, insurers, and third-party adjusters
Ability to interpret contracts, bills of lading, and transportation regulations
Strong analytical, organizational, and negotiation skills
Preferred
Experience in a 3PL, freight forwarder, carrier, or logistics service provider
Familiarity with domestic and/or international shipping regulations
Prior experience leading or mentoring junior staff
Bachelor's degree in Business, Supply Chain, Risk Management, or related field
$29k-49k yearly est. 1d ago
Lead Physician Support I Heart and Vascular Clinic
Adventhealth 4.7
Information technology/support technician job in Hinsdale, IL
**Our promise to you:**
Joining UChicago Medicine AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. UChicago Medicine AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.
**All the benefits and perks you need for you and your family:**
+ Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
+ Paid Time Off from Day One
+ 403-B Retirement Plan
+ 4 Weeks 100% Paid Parental Leave
+ Career Development
+ Whole Person Well-being Resources
+ Mental Health Resources and Support
+ Pet Benefits
**Schedule:**
Full time
**Shift:**
Day (United States of America)
**Address:**
908 N ELM ST
**City:**
HINSDALE
**State:**
Illinois
**Postal Code:**
60521
**Job Description:**
**Primary Address: 908 N Elm St Ste 404 Hinsdale IL 60526 (limited travel to other clinics as needed) **
**Schedule: Mon-Thurs 830-5pm Fri 8am-430pm**
+ Reconciles daily payments and adjustments against sign-in sheets, encounter forms, and the system, correcting discrepancies before daily close.
+ Prepares and processes daily bank deposits.
+ Utilizes knowledge of ICD-9 and CPT-4 coding applications for accurate billing.
+ Coordinates copying and printing tasks for the department.
+ Maintains logs for equipment and service needs.
**The expertise and experiences you'll need to succeed:**
**QUALIFICATION REQUIREMENTS:**
High School Grad or Equiv (Required), Technical/Vocational School
**Pay Range:**
$17.47 - $27.94
_This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._
**Category:** Patient Experience
**Organization:** UChicago Medicine AdventHealth Medical Group
**Schedule:** Full time
**Shift:** Day
**Req ID:** 150660318
$17.5-27.9 hourly 2d ago
Certified Peer Support Specialist
Professional Services Group & Community Impact Programs 3.7
Information technology/support technician job in Kenosha, WI
Professional Services Group is now hiring a part-time Peer Support Specialist!
Are you passionate about helping others achieve their greatest potential? Are you looking for a meaningful part-time position to make a real difference in your community? Join our team with Professional Services Group! We are a community-based social services organization dedicated to helping individuals and families through dynamic and innovative programming.
JOB SUMMARY:
The Adult CCS Service Facilitation program provides intensive case management services to adult clients who have significant mental health and/or substance use needs and diagnoses. The Certified Peer Support Specialist works within a multi-disciplinary team to help consumers in their recovery journey. Clients are supported through the success of their goals by a flexible array of community-based services. These services incorporate a wraparound model of service delivery to assist the person in living their best possible life, reducing the impact of their mental health and/or substance abuse disorder, and assisting the person in their journey to recovery.
As the Peer Support Specialist, you will serve as a role model, mentor, advocate, and motivator to individuals with a history of substance abuse to help promote long-term recovery and prevent relapse. The Peer Support Specialist must demonstrate an ability to share personal recovery experiences and develop authentic peer-to-peer relationships.
KEY RESPONSIBILITIES OF THE CERTIFIED PEER SUPPORT SPECIALIST:
Participate as an integral part of the person's identified recovery team.
Communicate, collaborate, and support providers of family teams.
Provide information as to the purpose of peer support and recovery models.
Provide recipients with information and insight about recovery.
Exercise judgment to intervene as an advocate in school, work, the community, and during emergency and crisis situations as appropriate.
Provide support in connecting service recipients with community organizations and support groups.
Attend team meetings as needed.
Safely transport clients as needed.
SALARY: $18.00-20.00 per hour
LOCATION: Kenosha Job Center, with some flexibility for hybrid work hours when on-site meetings are not scheduled. Local travel is required to meet with clients within the home and other community spaces, with mileage reimbursement.
SCHEDULE: Part-time 12-20 hours per week. Hours of the position will vary but are typically Monday-Friday between 9:00am and 6:00pm. Some evening hours may be required depending on consumer availability.
WHY WORK WITH PSG/CIP?
Be part of a passionate team dedicated to making a difference in the community!
Flexible hours and great work-life balance.
Work culture that values not only the well-being of the clients we serve but also our staff
Benefits offered to part-time employees include: 401(k) and profit sharing; pet insurance; and Employee Assistance Program (EAP)
One of our health insurance plans is now offered with no monthly premium!
REQUIREMENTS:
Must have reliable transportation on a daily basis, a valid driver's license, and automobile insurance.
Must be certified or in the process of being certified through the State of Wisconsin as a Peer Support Specialist
At minimum, must have a high school diploma / GED / equivalent.
Equal Employment Opportunity/M/F/disability/protected veteran status
$18-20 hourly 3d ago
IT Support Specialist (Entry Level)
Knowles Corporation 4.7
Information technology/support technician job in Itasca, IL
Endpoint Engineering * Create, maintain, and deploy standard operating system images for desktops and laptops. * Assist with patch management, software packaging, and endpoint configuration. * Monitor endpoint health and encryption compliance (e.g., BitLocker).
* Support device lifecycle management including provisioning, upgrades, and decommissioning.
Helpdesk Support
* Provide Tier 1 technical support for hardware, software, and network-related issues.
* Troubleshoot and resolve incidents involving Microsoft 365, Outlook, Teams, VPN, and printing services.
* Manage Active Directory accounts, including password resets and group memberships.
* Respond to user requests via ticketing system, phone, and email.
* Assist with onboarding and offboarding processes, including account setup and equipment provisioning.
Cybersecurity Monitoring
* Monitor alerts from cybersecurity platforms (e.g., antivirus, endpoint protection, SIEM).
* Assist in investigating suspicious activities such as failed login attempts, phishing emails, and malware detections.
* Escalate potential threats to senior IT staff.
* Support basic compliance and security hygiene initiatives.
Networking Support
* Assist with troubleshooting network connectivity issues.
* Perform basic switch port checks and cable management.
* Document network configurations and changes.
Documentation & Collaboration
* Maintain accurate records of support activities, system configurations, and procedures.
* Collaborate with IT team members on projects and departmental initiatives.
Qualifications
* Associate or bachelor's degree in information technology, computer science, or a related field.
* Strong interest in endpoint management, cybersecurity, and IT support.
* Basic understanding of Windows OS, Microsoft 365, and networking fundamentals.
* Excellent communication, troubleshooting, and organizational skills.
* Ability to work independently and collaboratively within a team.
* Eagerness to learn and grow in a dynamic IT environment.
Preferred Skills (Not Required)
* Familiarity with endpoint management tools (e.g., Microsoft Intune, SCCM).
* Exposure to cybersecurity platforms and monitoring tools.
* Experience with ticketing systems (e.g., ServiceNow, Jira).
* Basic scripting knowledge (e.g., PowerShell, Bash).
EEO-M/F/D/V
At Knowles, we strive to deliver a Total Rewards package that will attract, engage, and retain top talent. The salary range for this position is $50,000yr - $60,000yr. This is a good faith estimate on the applicable range and serves as a general guideline. We recognize that candidates will come to us with different sets of skills and experiences. Therefore, the offer will be determined more or less than the anticipated range after considering various factors, including but not limited to the scope and responsibilities of the position, the candidate's experience, education, skills and abilities as well as internal equity and alignment with market data. Certain roles may be eligible for other compensation and benefits programs.
Benefits and other Compensation Programs
At Knowles, we strive to deliver a market competitive compensation and benefits programs that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The specific programs and options available to any given employees may vary depending on eligibility factors such as geographic location, date of hire, candidate experience and qualifications as well as market and business considerations.
We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including medical, dental and vision insurance, a 401(k) plan with a company match, short-term and long-term disability coverage, life insurance and wellbeing benefits, among others. Below is a summary of common benefits that Knowles provides to employees (eligibility requirements apply):
* Medical, dental and vision
* Health Savings Account (HSA) / Flexible Spending Accounts (FSA)
* 401K plan with a company match - 100% match on the first 5% you contribute
* Short- and Long-term disability coverage
* Life Insurance and AD&D - 100% paid by employer
* Employee Assistance Program (EAP)
$50k-60k yearly Auto-Apply 60d+ ago
Technical Support Specialist, IT
Northwestern University 4.6
Information technology/support technician job in Evanston, IL
Department: Alumni Relations & Development Salary/Grade: NEX/15 Target hiring range for this position will be between $27.50 - $30.65 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
Job Summary:
The Technical Support Specialist delivers expert support for workplace endpoint technologies, ensuring reliable performance and a seamless user experience. This role is responsible for installing, configuring, and maintaining hardware and software systems, while diagnosing and resolving technical issues using advanced troubleshooting techniques and diagnostic tools. The specialist partners with peers and end users to coordinate routine projects, optimize workflows, and uphold service excellence. Additionally, this position enforces policies, procedures, and standards to align with organizational goals and industry best practices, contributing to a secure and efficient IT environment.
Description of workplace endpoint technology: 300+ laptops, desktops, and tablets with a mix of Windows and mac OS operating systems. Peripherals and conference room equipment to support 285 staff. Training room equipment including laptops, projectors, cameras, and audio equipment.
Please note: Hybrid schedule with required onsite days.
Specific Responsibilities:
Strategic Planning
* Assists in the creation of workplace endpoint technology initiatives.
Administration
* Recommends modification of practices and procedures to increase effectiveness or efficiency.
* Collaborate with users to implement projects that leverage IT systems and tools.
* Authors Scopes of Work for small projects.
* Creates and maintains user documentation
Development
* Installs, repairs, and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
* Performs such tasks as imaging devices, replacing hardware components, deploying new equipment, and participating in team projects.
* Performs routine preventive maintenance tasks in accordance with established practices.
Performance
* Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices
Miscellaneous
Performs other duties as assigned.
Minimum Qualifications:
* Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
* 2 years IT, CS user support or other relevant experience required.
* Familiarity with enterprise collaboration tools (e.g., Microsoft 365, Zoom).
Infrastructure
* Adobe Creative Cloud Suite
* information security
* Mac OS X Operating System
* Microsoft Exchange
* Microsoft 365
* Microsoft SharePoint
* Zoom
* Storage hardware
* Windows Operating System
Analytical
* critical thinking
* decision making
* judgment
* problem solving
* Troubleshooting
Project
* collaboration and teamwork
* functional documentation
* organizational skills
* planning
Minimum Competencies: (Skills, knowledge, and abilities.)
* Proven expertise in hardware and software diagnostics and troubleshooting
* Excellent customer service and communication skills for technical and non-technical audiences.
* Ability to work autonomously while thriving in collaborative team environments
* Strong written and verbal communication skills for clear and professional interactions
* Effective time management with adaptability to shifting priorities
* Attention to detail ensuring accuracy and quality in all deliverables
* Adaptability and willingness to learn new technologies.
Preferred Qualifications:
* Relevant certifications (CompTIA A+, Network+, Microsoft, Apple)
* Prior experience in a technical support or IT service environment.
Preferred Competencies: (Skills, knowledge, and abilities)
* Advanced proficiency in hardware and software troubleshooting across diverse platforms
* Experience delivering exceptional customer support in high-volume or complex environments
* Demonstrated ability to lead initiatives or mentor team members while fostering collaboration
* Strong technical documentation skills and ability to communicate complex concepts clearly
* Proven track record of managing multiple priorities under tight deadlines with flexibility
* Commitment to quality assurance with a focus on process improvement and accuracy
Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more.
Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more.
Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more.
Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.
$27.5-30.7 hourly 4d ago
Technology Support Specialist II
Lewis University, Il 4.5
Information technology/support technician job in Romeoville, IL
The Technology Support Specialist II will provide efficient operational and technical assistance to university technology end-users; perform duties related to the installation, maintenance and repair of university-owned computer technology and AV; determine current and future technology needs and systems function requirements through the application of system analysis techniques; make end-users more effective and efficient using technology.
Please click the link for more information about our benefits. Office of Human Resources | Benefit
Responsibilities
Responsible to model the University Mission through dedicated job performance, service excellence to constituencies, respectful collaboration and active support of the University's Mission and Catholic and Lasallian higher education.
* Interface with users in a professional, helpful, and approachable manner
* This position maintains and installs advanced high-level client service systems such as Intune, Security programs, Adobe Creative Suite, and Print Management systems
* Designated Group Policy management within Active Directory
* Expert knowledge of Microsoft and Apple based computing devices
* Review requested software for compatibility with current desktop computer specifications
* Create and maintain records of all installations of university hardware and software
* Provide direct support of standardized computing hardware, software, AV, and peripherals focusing on the productivity of technology users
* Provide, when appropriate, "best-efforts" support of non-standardized hardware, software, and peripherals to support the business of the University.
* Perform necessary diagnostic evaluation of problems through contact with the user (via telephone, e-mail, online, or in person)
* Visit, as necessary, other Lewis University campuses to resolve technology issues in a timely manner
* Work with other Office of Technology staff to resolve problems, escalating issues as necessary.
* Log all efforts towards resolution and contacts with the user in the appropriate problem ticket.
* Inform the user of ticket status and resolution, as appropriate
* Mentor desktop student employees to improve the level of their work
* Perform specialized Desktop tasks as assigned (i.e., computer lab support, software and hardware quoting and purchasing, audio/visual installations, etc.)
* Provide support for events and classroom-based technology set ups and service desk calls
* Use knowledge bases and other specialized tools to supplement abilities and increase success rate in problem resolution
* Participate in available training opportunities to expand knowledge and skills and improve service to end users.
* Perform other job-related duties as assigned.
Minimum Qualifications
Associate's degree in computer science or information systems, or equivalent education and experience. Strong computer skills and knowledge are mandatory. A successful candidate must possess a strong technical working knowledge of computers (PC/Mac), workstations, laptops, notebooks, audio visual equipment, mobile computing devices and associated equipment. Familiar with programs, languages, and supported software packages. Specialized computer skills are beneficial. Must possess excellent analytical, logical, and time management skills and have the ability to use independent judgment to resolve issues. Must have extremely strong verbal and written communications skills and be able to understand technology and technical concepts. Must have excellent customer service skills and be willing to cross-train to gain a wider support perspective to meet support needs. Must be a strong team player. Must be able to lift equipment of at least 50 lbs. Minimal travel to regional campuses required.
Preferred Qualifications
Bachelor's degree and A+ certification preferred. Broad knowledge of widely used software applications and system management tools, anti-virus and security programs, Adobe Creative Suite, Microsoft and Apple based computing devices and Print Management systems. Designated Group Policy management within Active Directory.
Essential Duties Work hours
Full-time; typically M-F 8:30 - 5:00
$54k-72k yearly est. 6d ago
SAP Basis / IT Systems Administrator
Rustoleum 4.6
Information technology/support technician job in Vernon Hills, IL
Job Title: SAP Basis Consultant Experience Level: 5-8 years Work Hours: Flexibility to work outside of standard office hours as needed for production tasks. We are seeking an experienced SAP Basis Consultant who can manage SAP Basis activities independently. The ideal candidate should be proficient in handling SAP databases such as Oracle (Primary), SAP HANA (Primary), and DB2 (Secondary), with a solid grasp of Linux and Windows operating systems, as well as networking and storage infrastructure.
Key Responsibilities:
* Perform SAP system monitoring and resolve technical issues.
* Administer SAP background jobs, transport management, and client administration.
* Conduct performance optimization and system troubleshooting.
* Carry out SAP database refreshes, system copies, kernel upgrades, and SAP installations.
* Manage database administration for Oracle, SAP HANA, and DB2 environments.
* Support SAP archiving processes and procedures.
* Provide SAP security and role design expertise.
* Set up and maintain IBP CI-DS, including task promotions.
* Configure and troubleshoot SAP Cloud Connector.
* Collaborate with cross-functional teams on SAP operations and enhancements.
Preferred Skills & Experience:
* Deep understanding of SAP architecture and Basis components.
* Experience with SAP security audits, IBP roles, SAP BTP, and Charm administration is a plus.
* Proven ability to work independently in a fast-paced environment.
* Strong problem-solving and analytical skills.
Additional Requirements:
* Availability to work during non-business hours for critical production tasks.
* Excellent communication skills and ability to coordinate with global teams.
Nice to Have:
* Hands-on experience in SAP BTP and SAP ChaRM (Change Request Management).
* Prior involvement in audit activities related to SAP systems.
Qualifications:
* Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
* 5+ years of SAP Basis administration experience.
* Strong knowledge of SAP NetWeaver, S/4HANA, and related components.
* Experience with system refreshes, upgrades, and migrations.
* Proficiency in database administration (HANA, Oracle, DB2 or SQL Server).
* Familiarity with OS administration (Linux/Windows/Unix).
* Exposure to SAP Solution Manager.
* Knowledge of SAP Security and GRC is a plus.
* Experience in SAP RISE environment is a plus.
* Excellent problem-solving, troubleshooting, and analytical skills.
* Strong communication skills to interact with business stakeholders, auditors, and IT teams.
* Ability to work independently and manage multiple priorities in a fast-paced environment. Ability to adapt to evolving cloud technologies and security threats.
* Experience working in large enterprise environments.
Salary Target Range: $80,000 - $100,000, bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.
$80k-100k yearly Auto-Apply 60d+ ago
IT Service Desk Engineer- 2nd Shift
Impact Networking 4.0
Information technology/support technician job in Lake Forest, IL
Impact is hiring Service Desk Engineers for our Nationally ranked Best and Brightest Workplace!
Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support -with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.
Overview
Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 1 and 2 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients.
Impact's Unified Support Service Desk provides 24/7/365 client support. The available Second Shift option is:
Saturday-Tuesday: 1 PM-12 AM
The Brand-New USO: Impact Networking's 24/7 Customer Service Center
Responsibilities
Technical
Provide Tier 2 end-user IT support escalated by Tier 1 Analysts
Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction
Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction
Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services
Documentation and reporting
On-time documentation of issues within Impact's ticketing system
Run historical reports to identify reoccurring service disruptions
Document problem resolution and processes
Assist with on-boarding of new clients and users
Run diagnostic applications to resolve problems
General
Participate in ongoing training and attainment of manufacturer certifications
Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service
What We Are Looking For
Required Skills and Experience
Windows Server 2019-2025 Administration
Active Directory management and maintenance
DNS, DHCP, VPN and foundational networking and connectivity concepts
Ability to manage user accounts, licenses, and permissions through Office 365 admin portal
Fundamental troubleshooting of Office 365 applications and services
Strong IT diagnostic abilities
Strong written and verbal communication skills
Working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc.
Valued Skills and Experience
Remote Desktop Services and RMM familiarity
VMWare, Hyper-V and other virtualization technologies
Azure and other cloud solutions
Microsoft Exchange, SQL, and SharePoint management
Storage solutions: SAN, NAS, and Shared Storage
Experience as part of a Microsoft Partner organization
Experience working for a managed services organization
Valued Certifications, Licenses, Registrations
Microsoft Fundamental and Associate certifications
CompTIA A+, Network+, Server+, Security+, etc. certifications
Cisco certifications
Why Join Us?
Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world - one person, one company, one community at a time. At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:
Innovation: We embrace change because innovation lives outside the comfort zone.
Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
Honesty: We are fiercely transparent and consistently honest.
Fun: We fuel work with fun, knowing life's too short for boring.
Low Ego: We champion ideas over titles, because brilliance knows no rank.
One Team: We win as a team, we lose as a team, we are one team.
Benefits
Up to 20 days of PTO
Up to 7 Paid Sick Days
12+ paid holidays
Paid Parental Leave
Comprehensive Health, Disability Life, Dental and Vision Plans
401(K) & retirement plans
Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s)
Continued education reimbursement
On-going training & development opportunities
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $59,500-$70,500. Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together!
#LI-Onsite
$59.5k-70.5k yearly Auto-Apply 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Information technology/support technician job in DeKalb, IL
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-88k yearly est. 13d ago
desktop support
Artech Information System 4.8
Information technology/support technician job in Bannockburn, IL
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Onsite Support
Job ID # Fast Path [18976]
Duration: 1+ Years (Possible Extension)
Location: Bannockburn,IL-60015 Onsite)
• Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.
• This candidate would need to be a leader type and a well-diversified Deskside Tech.
• Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.
• Outlook PST files.
• Break/Fix troubleshooting experience in larger corporate environments.
• Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.
• This candidate would need to be a leader type and a well-diversified Deskside Tech. Someone who can document procedures well (organized).
Additional Information
For more information, Please contact
Shubham
************
$44k-57k yearly est. 60d+ ago
Technical Support Specialist
CSA Global LLC 4.3
Information technology/support technician job in North Chicago, IL
Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Great Lakes, IL. For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent upon award.
How Role will make an impact:
Technical Proficiency:
* Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure)
* Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup)
* Electronic device functionality (computers, network components, peripherals)
* Operating System command line execution (e.g., ipconfig, netstat)
* Cloud computing service and deployment models (SaaS, IaaS, PaaS)
* Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
* Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control)
* Data security standards (PII, PCI, PHI)
* Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
* Risk management processes (assessment and mitigation)
* Incident data analysis and trend identification Service desk best practices
* Customer service and communication skills
* Technical training development and delivery Incident tracking and solution database management
* Trouble ticketing system utilization (incident, problem, event documentation)
* Standard Operating Procedure (SOP) development and maintenance
Requirements
What you'll need to have to join our award-winning team:
* Clearance: Must possess and maintain an active Secret Clearance
* Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support.
* IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
What Sets you apart:
* IAT II Certification: CCNA, Security+, CND, OR SSCP
$34k-61k yearly est. 22d ago
IT Technician - Plainfield, IL
Msccn
Information technology/support technician job in Plainfield, IL
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite, unless otherwise stated.
At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
We are currently seeking a qualified IT Technician to join our client's team for an onsite position in Plainfield, IL. This resource will be expected to provide effective diagnostic evaluation of end-user customer needs and in all cases use good judgment and timeliness in responding to and resolving each issue or project to the customers' satisfaction. Resolution includes but is not limited to the following: identify, research, and resolve technical problems, timely response to the incident management system, telephone calls, and emails.
Duties and Responsibilities:
Assure continuity of the computer system for all system users
Provide support of mobile hardware (Apple and Samsung mainly), along with support of Telecommunication Service
Manage, install, and troubleshoot telephone system and other equipment such as printers, scanners, copiers, etc.
Provide support of a Google based business, using Google business applications
Troubleshoot, diagnose, and resolve problems related to operating system, hardware and software applications
Set up equipment for employees, or assist moving equipment around
Must be able to coordinate with software and hardware vendors to resolve any technical issues
Develop training materials and procedures, and / or train users in the proper use of hardware and software
Provide solutions in a timely fashion for issues that may arise with all client applications
Log and track support calls in client Incident Management system, prioritize and escalate tickets as required to ensure customer satisfaction
Identify trends in the support calls and develop documentation to address the most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity
Recommend changes in software and hardware to improve computer capabilities
Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Performs other duties as assigned
Skills and Qualifications:
Associate's degree, technical certifications in computer science, electrical engineering or equivalent is preferred
Minimum 1 to 3+ years of related work experience
Must be proficient in MS Windows Desktop Operating Systems, MS Windows Server Operating Systems including Active Directory and TCP / IP networking knowledge, Microsoft Office Suite 2010 and 2013, and Google Workspace
Must be able to support Apple and Android mobile phones
Experience with Small PDF, and Auto Desk applications, a plus
Knowledge of AWS, RingCentral, Telecommunication, Meraki, Ricoh printers, Lexmark printers, a plus
Frequent standing, walking, bending, kneeling, stooping, crouching, crawling and climbing is required
Frequently lift and / or move items over 50 pounds
Excellent telephone presence with organized follow-up skills
Ability to multitask - Sense of urgency; maintain a positive attitude
Strong user-centric focus; service oriented attitude
Must have strong verbal and written communication skills
Must have organizational skills
Be proficient in decision making and take initiative
Wage Range:
The rate for this position is between $24.75 - $36.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing™, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.
$24.8-36 hourly 12d ago
IT Help Desk Technician (Intermediate -Level)
Surge It Support
Information technology/support technician job in Elgin, IL
IT Help Desk Technician, this dynamic and innovative individual is solution oriented at heart, with experience to back it up. You will be responsible for all aspects of Surge IT Support, Inc., Help Desk Support. We are looking for an individual with 2\-3 years of Help Desk or Computer Network experience to provide fast and useful technical expertise and assistance on computer systems. You will answer queries on basic\-advance technical issues and offer advice to solve them. The goal is to create value for clients that will help preserve the company's reputation and business.
Skillset
This Intermediate\-level Help desk technician must have:
· Strong interpersonal skills
· Solid technical knowledge
· Confident & Effective communicate skills, able to understand complex problems and explain solutions in simple terms.
· Must be customer\-oriented and patient to deal with difficult customers.
Duties
Serving as the first point of contact for customers seeking technical assistance over the phone or email
Performing basic\-intermediate remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers
Walk the customer through the problem\-solving process
Provide some support to entry\-level support personnel
Direct unresolved\/complex issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow\-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Requirements
Experience a help desk technician or other customer support role
Tech savvy and working knowledge of office automation products, databases and remote control
Knowledgeable of computer systems, mobile devices and other tech products
Ability to diagnose and resolve technical issues under pressure
Proficiency in English
Excellent communication skills
Customer\-oriented and cool\-tempered
IT Certifications: Cloud management & automation; data center virtualization; network virtualization; digital workspace, desktop and mobility
Benefits
Hourly position
Part\-time or Full\-time
Computer
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$40k-68k yearly est. 60d+ ago
IT Support Technician
Preferred Risk Insurance 4.1
Information technology/support technician job in Bedford Park, IL
We are seeking the ideal candidate to join our team in an IT Support Technician role.
Perform PC Support, basic systems administration, network security, user account management, wireless network management, documentation. Providing IT-related information and guidance to all users throughout the Organization, the IT Support Technician will resolve any trouble tickets relating to technical difficulties with hardware and software. The IT Support Technician will assist with installing, repairing, monitoring and maintaining all PC equipment, including printers, and communication equipment.
DUTIES & RESPONSIBILITIES:
Troubleshoot all desktop/laptop/network/phone issues
Maintain an inventory of hardware and software
Manage the corporate network including servers and workstations
Monitoring the servers for hardware/software performance issues
Plan and coordinate upgrades, patches and new corporate technologies
Monitor daily and weekly backups
Install and maintain Multifunction printer
Serve as in-house Microsoft software resource for Microsoft operating systems and applications, including PowerPoint, Outlook, Word, and Excel
QUALIFICATIONS REQUIRED:
Technical Skills:
Bachelor's Degree and/or Certifications and 2-4 years' experience preferred
Desktop deployment and support skills for Windows 11 desktops/laptops
Familiarity with network and endpoint monitoring software
Familiarity with backup and recovery tools
Familiarity with firewalls, wireless access points and managed switches
Phone system and cabling experience
Printer management and troubleshooting skills
Experience with setting up Microsoft based systems, support mechanisms, and architectures
Server support skills for Windows Server 2012 to current
Solid network analysis and troubleshooting skills
Azure Active Directory (Entra)
M365 Admin Console
Exchange Server/Microsoft 365 integration and management
Zendesk Service Desk
Non-Technical Skills:
Solid written and verbal communication skills.
Ability to communicate status of tasks and changes (daily, progresses, and milestones).
Ability to prioritize tasks and manage overall workload.
Must be comfortable working in a medium sized, fast moving environment and willing to step up and take responsibility for their deliverables.
A self-starter able to work with minimal supervision.
Must have keen attention to detail and quality of work.
Effective organization skills, with the ability to simultaneously work on multiple projects.
Ability to communicate and interact with a diverse group of perspectives.
Strong customer service orientation.
Preferred Risk Insurance Services provides a competitive benefits package to all full- time employees. Following are some of the perks Preferred Risk Insurance Services employees receive:
Competitive Salaries
Commitment to your Training & Development
Medical, Dental and Vision Reimbursement
Short Term Disability/Long Term Disability
Life Insurance
Flexible Spending Account
Telemedicine Benefit
401(k) with a generous company match
Paid Time Off and Paid Holidays
Tuition Reimbursement
Wellness Program
Fun company sponsored events
And so much more!
Estimated Compensation Range: $45,000/ann-$65,000/ann*
*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
$45k-65k yearly 12d ago
Computer Field Technician
Bc Tech Pro 4.2
Information technology/support technician job in Rockford, IL
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-36k yearly est. 1d ago
Learn more about information technology/support technician jobs
How much does an information technology/support technician earn in Huntley, IL?
The average information technology/support technician in Huntley, IL earns between $28,000 and $73,000 annually. This compares to the national average information technology/support technician range of $31,000 to $66,000.
Average information technology/support technician salary in Huntley, IL
$46,000
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