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Information technology/support technician jobs in Pacifica, CA - 1,685 jobs

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  • Executive IT Support (Onsite)

    Diligente Technologies

    Information technology/support technician job in San Francisco, CA

    Job Title: Executive IT Support Analyst Type: Contract (18-24 months, with probable extension) Environment: Hybrid, Windows-based enterprise environment We are seeking an experienced Executive IT Support Analyst to provide high-touch, white-glove IT support to executive-level stakeholders in a fast-paced, hybrid Windows environment. This onsite contract role requires a seasoned professional who can balance exceptional customer service with strong technical expertise, while supporting critical systems, devices, and business operations. The ideal candidate is confident working independently, collaborating with distributed IT teams, and handling high-urgency situations with professionalism and discretion. Key Responsibilities: Serve as the primary point of contact for executive-level IT support, delivering outstanding customer service. Provide hands-on and remote support for workstations, laptops, virtual machines, mobile devices, and hybrid environments. Troubleshoot and resolve complex technical issues using strong analytical and diagnostic skills. Manage day-to-day IT operations while responding effectively to critical and time-sensitive incidents. Accurately assess, communicate, and prioritize the urgency of issues. Document issues, resolutions, and best practices for both IT teams and end users. Collaborate with internal IT teams and external vendors to escalate and resolve issues when needed. Participate in on-call support rotations as required. Basic Qualifications: 10+ years of relevant technical and functional experience in a hybrid Windows-based environment. 10+ years supporting Windows workstations and laptops. 10+ years of progressive technical support experience demonstrating career growth. 5+ years in customer-facing roles with regular exposure to executive-level users. Bachelor's degree in a relevant field required (or equivalent combination of experience and/or certifications). Preferred Qualifications: Experience supporting users in the financial services industry. Strong troubleshooting and diagnostic skills to quickly restore system availability. Working knowledge of video conferencing platforms (Webex, Zoom, Microsoft Teams). Experience with financial applications such as Bloomberg, FactSet, Eze, and Charles River (plus). Strong familiarity with desktop and endpoint security products. Solid understanding of Active Directory administration. Experience with virtual desktop environments (vSphere, Horizon Client). Hands-on support for Lenovo desktops/laptops, Microsoft Surface devices, iPhones, and iPads. Experience with Microsoft Configuration Manager and Microsoft Endpoint Management. Experience managing devices using MDM solutions such as Microsoft Intune. Experience with MFA technologies (RSA, Microsoft Authenticator). Functional knowledge of IT infrastructure fundamentals (networking, servers, email, SSO, identity and access, mobile devices). This role is ideal for a senior IT support professional who excels in executive-facing environments and thrives in a mission-critical, Windows-based hybrid enterprise setting.
    $74k-139k yearly est. 3d ago
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  • Information Technology Desktop Support

    Infojini Inc. 3.7company rating

    Information technology/support technician job in Mountain View, CA

    Job Title - IT Desktop Technician II Duration : 6 months (Possible Extension) Job Descriptions: This is the full journey-level class within the IT Desktop Technician classification series. This class is distinguished from the IT Desktop Technician I by the assignment of the full range of duties of the class series. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and they are fully aware of the operating procedures and policies within the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the I level. This class is further distinguished from that of a Senior IT Desktop Technician in that the latter has lead responsibility for desktop support activities as well as functional lead supervision over lower-level classifications in the class series. This class receives general supervision from the Information Technology Manager and/or Information Technology Operations Manager; and job assignment and technical direction may be received from the Senior IT Desktop Technician. Examples of Duties: Duties may include, but are not limited to, the following: Test, install, troubleshoot, and maintain desktop hardware and software, such as desktop computers, related peripherals, software applications, and printers. Test, install, troubleshoot, and maintain telecommunication hardware and software, such as desktop phone sets, related peripherals, software applications, and City- approved PDAs and cell phones. Operate, input data, and perform program/procedure maintenance on designated technology systems; provide documentation, testing, implementation, and maintenance; and provide application support as assigned. Interface with end-users; and resolve problems and complaints. Develop lesson plans and assist in training staff in desktop software applications. May provide recommendations on desktop standards, such as hardware and software, and provide technical support for these platforms and applications. Keep current on technical advances in desktop hardware and software related to equipment utilized by the City. Evaluate obsolescence of desktop equipment and recommend replacement when appropriate. Be familiar with fundamental network and network devices, such as printers, PDAs, etc. Transport, install, and configure desktop and technology-related equipment; and maintain departmental equipment inventories. Perform other related duties as assigned. Knowledge of: Designated technology services, systems, equipment, applications, operations, and associated peripheral equipment; methods, tools, and procedures used in the installation, repair, maintenance, enhancement, and configuration of designated technology systems, peripheral equipment, and work stations; technology support services; designated systems and applications; inventory management and appropriate methods of record-keeping software and standards; local and wide area network; security systems and procedures; desktop computer and network software packages; disaster recovery and prevention methods and procedures; principles of and methods of training; and effective methods of communication, including report writing and verbal communication. Ability to: Perform preventative maintenance; evaluate desktop software and peripheral hardware; install, configure, and maintain desktop software (mail client, word processing, spreadsheets, etc.); install and upgrade desktop peripherals; analyze problems and take necessary corrective actions; read and interpret manuals and operating instructions; maintain accurate records; complete assigned work and meet deadlines; perform training (i.e., desktop computer operations, new employee, etc.); operate office equipment as needed to perform work; operate various desktop and server computer equipment; provide good customer service and maintain effective working relationships with those contacted in the course of work. Experience and Training Guidelines: A combination of relevant experience, education, and training that will satisfy the required minimum qualifications, knowledge, and abilities. Education equivalent to an associate's degree in computer science or a related field from an accredited college or university with two years of progressively responsible experience providing computer help desk service in a professional business or municipal environment. Possession and maintenance of a valid CompTIA A+ certificate, Microsoft 365 Certified: Modern Desktop Administrator Associate, or equivalent may be substituted for the associate's degree. Required Licenses or Certificates: Possession of or the ability to obtain a valid Class C California Driver License and maintain a good driving record. Best Regards
    $84k-112k yearly est. 1d ago
  • Information Technology Support Technician

    The Mice Groups, Inc. 4.1company rating

    Information technology/support technician job in San Mateo, CA

    As an IT Support Technician, you'll be responsible for ensuring smooth computer operations for end users. This includes handling help requests, troubleshooting hardware/software issues, and maintaining systems both remotely and onsite. Key Responsibilities: Respond to help desk requests via phone and ticketing systems Troubleshoot Apple and Windows hardware/software issues Perform routine maintenance and updates on workstations and servers Maintain accurate documentation and customer databases Assist users with purchasing decisions and provide excellent customer service Create help sheets and knowledge base articles Technical Skills Required: Hands-on experience with Windows OS, Microsoft Office, antivirus/firewall tools Familiarity with Active Directory, Exchange, and server environments (Windows Server 2008/2012/2016) Experience with ticketing systems like Jira/Confluence and ConnectWise Strong understanding of workstation/server hardware components Soft Skills: Excellent communication and interpersonal skills Detail-oriented, self-motivated, and able to multitask in a fast-paced environment • • Strong problem-solving abilities and customer service orientation Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. As a contractor, you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan. We are an equal-opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose the personal information of our candidates.
    $48k-85k yearly est. 2d ago
  • Category Managers- IT/ Professional Services

    Procureability

    Information technology/support technician job in Oakland, CA

    My client in the San Francisco Bay area has immediate openings for Category Managers. Salaries range from $125K to $170K depending on experience Bonus incentive. Paid pension, 401K match and full medical benefits. This position is remote initially but will require 3 days onsite at the East Bay office. The department collaborates with internal clients and suppliers to develop mutually beneficial total cost solutions for goods and services. The department provides the following services to internal clients: procurement of goods and services, strategic sourcing and cost savings, contract management, supplier relationship management, supplier diversity planning, execution and outreach, compliance management, ongoing procurement field support and management of the procure to pay cycle. Position Summary Position develops strategic category plans to optimize cost savings, service excellence, diversity spend and total cost of ownership for the categories. He or she will effectively influence LOBs, including senior leadership, to achieve understanding, acceptance, and commitment of sourcing strategies. This position works with the Line of Business to develop, source, and negotiate major contracts. He or she plays a key role in the Supplier Relationship Management and Scorecard process. Successful candidates will be required to sign non-disclosure agreement and complete compliance and ethics You will lead strategic category planning, supplier negotiations, and contract management to drive value, resilience, and sustainability across the supply chain. Partnering with and influencing key internal stakeholders and leveraging market intelligence, you will develop and execute category strategies that align with business objectives, regulatory requirements, and industry best practices. Job Responsibilities · Develops and implements category plans and sourcing strategies for medium complexity categories that optimize cost, mitigate risk, and ensure supply continuity. · Leads competitive bidding processes including RFPs, RFIs, and negotiations to secure best-value agreements. · Negotiates, drafts, and manages contracts to ensure compliance with regulatory requirements, corporate policies, and industry standards. · Develops and sustains mutually beneficial strategic relationships with category suppliers, conducting regular performance reviews, fostering collaboration on innovation and continuous improvement, and ensuring alignment with the company's safety, reliability, and sustainability goals. · Partners with and influences cross-functional stakeholders and teams in developing sourcing and negotiation strategies for medium complexity spend categories · Maintains awareness of industry and market trends, supplier landscapes, and regulatory changes to drive informed decision-making and strategic sourcing initiatives. · Conducts and documents market research and supplier risk analysis to verify the financial health of existing and potential suppliers. Qualifications · Bachelor's Degree in Business Administration, Supply Chain Management or job-related discipline OR equivalent experience. 4 - 10+years of experience in strategic sourcing strategy for IT Enterprise and/or Professional Services. · Proven ability to lead high-value negotiations, develop contract structures, and drive favorable outcomes · Strong analytical skills with experience leveraging spend analytics, cost modeling, and digital procurement tools to optimize category strategies · MS Office Suite and SAP, Ariba or similar software
    $125k-170k yearly 2d ago
  • Technical Product Support Specialist

    Digilock

    Information technology/support technician job in Petaluma, CA

    We want to hear from you if you are passionate about helping customers and providing exceptional technical support! As a Technical Product Support Specialist on our Customer Success Team, your primary goal will be to ensure that every user has a positive experience with our products. This role centers around offering technical product support, troubleshooting issues, and assisting customers in maximizing the benefits of our products. In this position, you will communicate and document customer issues, troubleshoot and test products, and provide support through email, phone, and video calls. This exciting and dynamic role is crucial to our company's success. We take pride in making every customer feel valued, supported, and satisfied! Join us! **This role is full-time, on-site in Petaluma, CA** Responsibilities: Achieve expert working knowledge of our products. You will be the first stop point for troubleshooting and must know how to use our products (don't worry - we will train you 😀) Troubleshoot reported problems and get a full understanding of what the customer is asking for and why. Identify and document the reason the customer contacted us and advise on any forming trends that may impact the larger customer base. Respond to the user as quickly and thoroughly as possible and communicate to them that you are working on their behalf to address the issue(s). Identify process improvements and other product features to reduce the number of customer inquiries. Increase overall customer satisfaction by meeting and exceeding customer support standards and service levels. Just be awesome and flexible. Requirements: Minimum of 2 years working in a Product Support or Customer Service role. Not afraid of taking an unhappy customer and turning them into a happy one. Strong analytical and critical thinking skills. Able to work independently or in a team. Strong organizational skills. Ability to communicate professionally and effectively in person, on the phone, electronically, or by other means to individuals and groups. Ability to learn new products, concepts, and eagerness to explore new technology. Strong organizational and time management skills, with the ability to prioritize tasks effectively. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite and other relevant software applications. Ability to maintain confidentiality and handle sensitive information with discretion. Attention to detail and accuracy in all work tasks. Why Should You Apply? At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward. We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.
    $47k-95k yearly est. 3d ago
  • Technical Support Engineer

    Matlen Silver 3.7company rating

    Information technology/support technician job in Fremont, CA

    Job Title: R&D Technical Writing Analyst (Packaging R&D) Contract: 12 months to start About the Role We are seeking an experienced R&D Technical Writing Analyst to join our Packaging R&D team. This role is responsible for developing regulatory-compliant end-user product labeling that supports business and quality requirements. The analyst will contribute to both new product development and sustaining engineering activities, including label design and release, artwork development, and process improvements for efficiency and compliance. This position works closely with cross-functional teams, actively removes roadblocks, meets key labeling milestones, and leads or supports continuous improvement initiatives with measurable business impact. Key Responsibilities Create clear, compliant product labeling and associated documentation for new and existing products. Develop, update, and release label artwork/images; maintain congruency between product labeling and IFUs. Support IFU development and release in PLM for new products and design changes. Manage tasks related to IFU/literature printing suppliers and translation vendors. Research and communicate product, technology, and test method information in a logical and user-friendly manner. Drive continuous improvement initiatives, including NCs, CAPAs, quality plans, and best-practice identification. Support internal and external audits: gather documentation, provide explanations, and participate in front/back-room activities. Ensure all documentation complies with Good Documentation Practices (GDP) and internal quality policies. Deliver high-quality technical documents (SOPs, work instructions, technical literature, engineering content) that meet standards and audience needs. Review and audit documentation from other teams to ensure accuracy and consistency. Provide weekly activity summaries, manage multiple priorities, and communicate progress with stakeholders. Required Qualifications 2-4 years of relevant technical writing, labeling, or R&D experience. Bachelor's degree in Graphics, Language, or related field (Advanced degrees may offset years of experience). Ability to manage a high-volume, varied workload and meet tight deadlines. Strong communication and organizational skills. Commitment to quality, compliance, and continuous improvement. Technical Skills Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio). Experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator). Hands-on experience with database-driven labeling systems, such as: Prisym ID Label View Loftware Bartender NiceLabel EasyLabel
    $99k-135k yearly est. 3d ago
  • Office Technology Support Analyst

    Simpson Thacher & Bartlett LLP 4.9company rating

    Information technology/support technician job in San Francisco, CA

    Simpson Thacher & Bartlett is excited to announce the opening of our new San Francisco office in early 2026, increasing our Bay Area presence to further improve the cutting-edge legal services we provide to our clients and communities. The Office Technology Support (OTS) Analyst will support the San Francisco office and work in conjunction with other offices to support the Firm's Partners and C-Suite Executives. This role will be expected to work in-office Mondays through Fridays, 8:30am to 5:00pm. The OTS department manages the Firm's user IT, software, hardware, A/V and telephone support, providing white glove service for the Firm's local users. The role will require a hardworking, dedicated professional looking to expand their IT knowledge and become an integral part of a technology support service. Essential Job Duties & Responsibilities Liaise with clients via email, telephone, ticketing system or in person to provide appropriate user support Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues Diagnose and resolve technical issues relating to desktop and laptops, various operating systems, applications, peripherals, telephones and handheld devices Assist with the removal and set-up of computer hardware and software as part of office moves Assist with the setup, configuration and troubleshooting of AV equipment for meetings, conferences and events Assist users in operating AV equipment, providing guidance and troubleshooting Prioritize support requests and keep clients informed of the status of their query Develop and maintain strong relationships with all attorneys and professional staff, understanding their specific needs and preferences to provide tailored IT solutions. Prioritize and manage IT support for VIPs and Executive Suite members, ensuring expedited resolution and personalized service. Offer proactive IT maintenance and support for VIPs, attorneys and professional staff to prevent issues before they occur and provide immediate on-site or remote assistance when needed. Coordinate with other departments to ensure that VIPs, attorneys and professional staff have seamless access to all technology-related services and that their confidential information is securely handled. Escalate calls to the appropriate support teams with the assistance of the IT Manager and maintain visibility to ensure efficient resolution of all escalations Maintain accurate records of all service desk interactions including issue descriptions, troubleshooting, investigative steps taken and resolution details Utilize knowledge base articles and departmental documentation to find solutions Participate in team meetings, training sessions and service improvement sessions both locally and globally Assist with the planning, scheduling and execution of computer equipment installations, imaging and upgrades, effectively escalating user requests, problem trends and business needs where required Assist with planning and leading training workshops designed to increase skills in specific areas of IT based on support call trends Help maintain and keep inventory of all stock including but not limited to; laptops, desktops, printers, mobile devices, telephones, printers and all desktop-based IT peripherals Any other ad hoc duties/projects as required by the San Francisco office or global OTS management team Perform other duties as needed Education High School diploma or GED equivalent required Skills and Experience Required Minimum of 2 years of relevant IT and customer service experience Strong customer service skills and ability to interact with upper management, providing white glove service Ability to configure, install and maintain PC operating systems and related devices Experience supporting handheld devices and associated software and devices Strong hardware/PC peripheral trouble-shooting skills Preferred CompTia A+ Certification strongly preferred Physical Demands (required to perform essential job functions) Exerting up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Sitting: Remaining in the seated position, particularly for sustained periods of time Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another Lifting: Raising objects from a lower to a higher position or moving objects horizontally Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder Pulling/Pushing: Using upper extremities to exert steady force upon an object so that the object moves toward or away from the force Bending/Stooping/Kneeling/Crouching: Bending body downward and forward by bending legs and spine, or by bending legs at knees Reaching: Extending hand(s) and arm(s) in any direction Work Environment The worker is not substantially exposed to adverse environmental conditions as in typical office or administrative work (normal light, air and space in the work environment) Salary Information CA Only: The estimated base salary range for this position is $70,000 to $95,000 at the time of posting. The actual salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. This role is non-exempt meaning it is overtime pay eligible. Simpson Thacher will not sponsor applicants for work visas for this position. Simpson Thacher will not sponsor applicants for work visas for this position. Privacy Notice For information about how Simpson Thacher & Bartlett LLP collects and processes your personal information, please refer to our Privacy Notice available at ******************************************** Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran's status or any other legally protected status. This Policy pertains to every aspect of an individual's relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment. #LI-Onsite
    $70k-95k yearly Auto-Apply 28d ago
  • IT Support Specialist

    Otter 4.4company rating

    Information technology/support technician job in Mountain View, CA

    The Opportunity Join our mission to empower teams through technology that supports AI-powered productivity. As an IT Support Specialist, you'll play a hands-on role in maintaining and improving the systems, tools, and workflows that keep our engineers, AI researchers, and business teams running efficiently. You'll be the go-to expert for troubleshooting technical issues, managing devices and networks, and helping teams leverage the latest tools that power our AI-enhanced platform. This is an exciting opportunity to work in a fast-paced, forward-thinking environment where IT meets artificial intelligence. You'll collaborate with talented engineers and operations leaders, gaining exposure to automation and AI-enabled tools that shape the future of work. Your Impact * Provide frontline IT support for employees across Windows and mac OS environments. * Troubleshoot hardware, software, and network issues to ensure minimal downtime. * Manage onboarding and offboarding processes, including device setup, access provisioning, and account management. * Maintain and optimize company systems such as Google Workspace, Slack, and security tools. * Support enterprise conference AV systems to ensure reliable and high-quality meeting experiences. * Collaborate with teams managing Okta identity management systems and implement automation for provisioning, access control, and monitoring. * Contribute to IT process documentation and help scale support operations as the company grows. We're Looking For Someone Who * 3+ years of IT support or systems administration experience in a fast-paced tech environment. * Strong understanding of networking, endpoint management, and system security. * Proficiency with Google Workspace administration and modern collaboration tools. * Experience troubleshooting both hardware and software issues across multiple platforms. * Excellent communication and problem-solving skills with a proactive, customer-first mindset. * Eagerness to learn and work with emerging technologies, including AI-related tools and automation systems. * BS degree in Information Technology, Computer Science, or a related field (or equivalent experience). Nice to Haves * Experience with scripting or automation tools (Python, Bash, or PowerShell). * Familiarity with identity management systems like Okta or Azure AD. * Interest in AI tools, data workflows, or supporting teams that build AI-driven products. About Otter.ai We are in the business of shaping the future of work. Our mission is to make conversations more valuable. With over 1B meetings transcribed, Otter.ai is the world's leading tool for meeting transcription, summarization, and collaboration. Using artificial intelligence, Otter generates real-time automated meeting notes, summaries, and other insights from in-person and virtual meetings - turning meetings into accessible, collaborative, and actionable data that can be shared across teams and organizations. The company is backed by early investors in Google, DeepMind, Zoom, and Tesla. Otter.ai is an equal opportunity employer. We proudly celebrate diversity and are committed to building an inclusive and accessible workplace. We provide reasonable accommodations for qualified applicants throughout the hiring process. Accessibility & Accommodations Otter.ai is committed to providing reasonable accommodations for candidates with disabilities in our hiring process. If you need assistance or an accommodation during any stage of the recruitment process, please contact *********** at least 3 business days before your interview. * Otter.ai does not accept unsolicited resumes from 3rd party recruitment agencies without a written agreement in place for permanent placements. Any resume or other candidate information submitted outside of established candidate submission guidelines (including through our website or via email to any Otter.ai employee) and without a written agreement otherwise will be deemed to be our sole property, and no fee will be paid should we hire the candidate Salary range Salary Range: $90,000 to $110,000 USD per year. This salary range represents the low and high end of the estimated salary range for this position. The actual base salary offered for the role is dependent on several factors. Our base salary is just one component of a comprehensive total rewards package. #LI-Hybrid
    $90k-110k yearly 26d ago
  • Tech Support Specialist

    Advocates 4.4company rating

    Information technology/support technician job in San Francisco, CA

    Advocate is a mission-driven organization helping people access the government benefits and support they deserve. We combine expert advocacy with technology to streamline complex processes for claimants. We're looking for a Tech Support Specialist who thrives on problem-solving, enjoys troubleshooting, and can build systems that prevent issues before they occur. This role is critical to keeping our day-to-day operations running smoothly while also helping us scale for the future.Responsibilities Daily Troubleshooting & Support (50%) Diagnose and resolve day-to-day technical issues such as: Broken or missing e-signature integrations, Workflow statuses not updating correctly, Medical records, case artifacts, or other files getting stuck in the system. Monitor daily reports and logs for errors. Serve as the first line of support for internal teams experiencing operational tech issues. Escalate and coordinate fixes with engineering as needed. Onboarding & IT Support (20%) Set up accounts, access, and tools for new hires. Maintain software licenses and user permissions across platforms. Provide basic IT support for staff (e.g., troubleshooting email, Slack, Salesforce, etc.). Systems & Process Improvement (30%) Analyze recurring issues and implement improvements to reduce future problems. Collaborate with operations and engineering to design scalable, reliable systems. Create documentation and internal guides to streamline troubleshooting and onboarding. Qualifications Experience: 2-4 years in a technical operations, IT, or support engineering role. Skills: Strong troubleshooting ability across SaaS systems (CRM, workflow tools, integrations). Comfortable navigating and fixing issues in Salesforce or similar platforms. Basic IT support knowledge (identity management, access provisioning, device/software troubleshooting). Mindset: Problem-solver who enjoys “fixing what's broken” as much as preventing it from breaking again. Detail-oriented but able to see the bigger picture when designing processes. Thrives in a fast-paced, mission-driven environment.
    $38k-46k yearly est. Auto-Apply 47d ago
  • IT Support Specialist

    Financial Services It 3.8company rating

    Information technology/support technician job in San Francisco, CA

    Do you enjoy working with a variety of people and technologies each day? Do you excel at providing technology and business solutions to smart, driven individuals? If you answered yes to these questions then we have an exciting opportunity that's right up your alley. We are seeking an IT Support Specialist with a solid background in end user support, Windows, Macs, and cloud systems to join our growing team in an important client-facing support capacity. Job Description: This is for a full-time, permanent position at growing IT consulting company allowing you to work with many different technologies but within a regular, stable base of clients. As an IT Support Specialist, you will collaborate with employees to quickly resolve any technical issues interrupting their productivity. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. You have experience working with both email, phone, and walk up support. Customer service expertise is essential. Our capital management clients have over $150B under management and we work with some of the Bay Area's most prestigious independent schools. Qualifications: 3 to 5 years of IT industry experience End user support experience for Windows and MacOS A drive to assist customers and solve their technical problems Work with various IT departments and the IT Support team to be the point person at the office to perform important tasks: troubleshooting network connectivity, testing Audio/Visual (AV) equipment, and handling inventory, for starters Image Windows, and configure these computers for employees Answer questions and provide support for employees in person, at our offices, and online (via email, Slack, and tickets) A strong understanding of connecting computers to networks, especially over wifi and VPN Management of mobile devices (iPhone/Android) in a corporate environment Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly (especially with demanding, high touch executive level clients) Problem solving and intuitive troubleshooting skills Perform small project-based work to improve IT and other systems Showcase your knowledge by training other employees on new applications, hardware, and more Ability to lift 50+ lbs computer equipment and hardware, climb ladders, and use hand tools where necessary Ability to work occasional weekend days Does this opportunity interest you? If you are eager to expand your expertise by rolling up your sleeves and diving into a high-profile role, join us today to help continue providing best-in-class technology solutions and service! About us: Founded in 2007, and profitable since inception, our company is self-funded with no outside investors. Every member of the management team has over 20 years of experience in the industry. Our employees work hard, enjoy their work, and have a life outside of work too. We provide best of breed technology solutions to SMB clients that have Fortune 500 technology needs. Our customers include Venture Capital, Private Equity, Hedge Funds, independent schools, and technology startups (our investment firm customers have over $150 Billion, combined, under management). We create tailored IT solutions for companies that need well-managed, secure, highly available, disaster recovery protected systems. We augment IT departments by bringing special expertise and experience and are the IT department for clients without IT staff, who require high-touch support and superior systems management. We provide monitoring and remote management of systems, along with managed services. Powered by JazzHR lk NQwlYVFU
    $48k-93k yearly est. 26d ago
  • Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time

    U.S. Navy 4.0company rating

    Information technology/support technician job in Daly City, CA

    About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $37k-53k yearly est. 14d ago
  • desktop support

    Artech Information System 4.8company rating

    Information technology/support technician job in San Francisco, CA

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: San Francisco, CA Duration: 1 year (with possible extension) Job Description: Win7/Win XP OS support Skills Overview (list or overview) Deskside Support Tech. Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. Additional Information For more information, Please contact Shubham ************
    $48k-65k yearly est. 14h ago
  • Information Technology Graduate- US

    Aveva Group Plc

    Information technology/support technician job in San Leandro, CA

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies. If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers. For more information about our privacy policy and how to manage cookies, visit our Privacy Policy. Job Title:Information Technology Graduate Employment type: Full-time Work Type: Hybrid (3 days a week in office) Work Authorization: This application is intended for candidates that are eligible for full-time work authorization in the United States upon completing their education. Please be prepared to answer the following in your application: * Do you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B, F-1, CPT, OPT visa status, etc.) to work legally in the United States? Benefits: * Competitive pay * Mentorship: You will be assigned a technical mentor to guide you during your graduate program * Continuous Learning: You will be supported to gain the relevant professional development to support your work * A comprehensive graduate development program Location: San Leandro, CA About Us: At Aveva, we value innovation, dedication, and the pursuit of excellence. We are a dynamic and forward-thinking organization that offers a collaborative and supportive work environment. As a growing company, we are committed to providing valuable learning experiences to talented individuals who are willing to invest in their future. What We Offer: Learning and Development: You will have the chance to work alongside experienced professionals who are passionate about sharing their knowledge. We provide hands-on training and opportunities to enhance your skills in various areas. You will join the AVEVA Graduate Development Programme too. Mentorship: Our team is dedicated to helping you succeed. You will be paired with a mentor who will guide you throughout your graduate programme, offering insights and advice. Real-World Experience: Gain practical experience in your field of interest. This programme will give you exposure to a range of IT teams across AVEVA to truly build your knowledge and skills. Networking: Connect with industry professionals, build valuable relationships, and expand your network for future career opportunities. Position Overview: 24-month rotational graduate program with 6-month assignments across four key areas of the IT function at AVEVA. The assignments will cover critical IT activities in areas such as business relationship management, architecture, digital delivery, end user enablement, infrastructure delivery as well as projects and portfolio management. You will build essential experience working with our internal customers from our R&D teams through to our Finance and People teams. You will also work alongside vendors to complete some in house or customer projects. You will be supported to gain the relevant professional qualifications to support your assignments like PMI, TOGA or ITIL methodologies amongst others. Training will be a mix of classroom style and on the job training. Qualifications: We are open to applications from a wide range of disciplines including but not exclusively - IT, Business, Technology, Computer Sciences, Engineering, Commercial. * Bachelor's degree in a related field or equivalent work experience. * Proven experience in computer troubleshooting and support. * Strong problem-solving skills. * Excellent communication and interpersonal skills. * Knowledge of Operating Systems, Microsoft Office, and basic networking concepts. * Familiarity with remote support tools and Active Directory. * Ability to adapt to a global and diverse user base. The interview selection process will begin in January/February 2026. AVEVA requires all successful applicants to undergo and pass a drug screen before they start employment. All drug screens are in accordance with federal laws and regulations. Find out more: *************************************** Salary Range: $79,500.00 - $132,500.00 This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training. USA Benefits: Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities) AVEVA requires all successful applicants to undergo and pass a comprehensive background check and drug screen before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. All drug screens are in accordance with federal laws and regulations. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at recruitingaccommodations@aveva.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
    $79.5k-132.5k yearly 19d ago
  • Information Technology Graduate- US

    Aveva

    Information technology/support technician job in San Leandro, CA

    **AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.** **We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies.** **If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (**************************************** .** **For more information about our privacy policy and how to manage cookies, visit our** **Privacy Policy (**************************************************************************************************************************** **.** **Job Title:** Information Technology Graduate **Employment type:** Full-time **Work Type** : Hybrid (3 days a week in office) **Work Authorization** : This application is intended for candidates that are eligible for full-time work authorization in the United States upon completing their education. Please be prepared to answer the following in your application: + Do you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B, F-1, CPT, OPT visa status, etc.) to work legally in the United States? **Benefits:** + Competitive pay + Mentorship: You will be assigned a technical mentor to guide you during your graduate program + Continuous Learning: You will be supported to gain the relevant professional development to support your work + A comprehensive graduate development program **Location:** San Leandro, CA **About Us:** At Aveva, we value innovation, dedication, and the pursuit of excellence. We are a dynamic and forward-thinking organization that offers a collaborative and supportive work environment. As a growing company, we are committed to providing valuable learning experiences to talented individuals who are willing to invest in their future. **What We Offer:** **Learning and Development:** You will have the chance to work alongside experienced professionals who are passionate about sharing their knowledge. We provide hands-on training and opportunities to enhance your skills in various areas. You will join the AVEVA Graduate Development Programme too. **Mentorship:** Our team is dedicated to helping you succeed. You will be paired with a mentor who will guide you throughout your graduate programme, offering insights and advice. **Real-World Experience:** Gain practical experience in your field of interest. This programme will give you exposure to a range of IT teams across AVEVA to truly build your knowledge and skills. **Networking:** Connect with industry professionals, build valuable relationships, and expand your network for future career opportunities. **Position Overview:** 24-month rotational graduate program with 6-month assignments across four key areas of the IT function at AVEVA. The assignments will cover critical IT activities in areas such as business relationship management, architecture, digital delivery, end user enablement, infrastructure delivery as well as projects and portfolio management. You will build essential experience working with our internal customers from our R&D teams through to our Finance and People teams. You will also work alongside vendors to complete some in house or customer projects. You will be supported to gain the relevant professional qualifications to support your assignments like PMI, TOGA or ITIL methodologies amongst others. Training will be a mix of classroom style and on the job training. **Qualifications:** We are open to applications from a wide range of disciplines including but not exclusively - **IT, Business, Technology, Computer Sciences, Engineering, Commercial.** + Bachelor's degree in a related field or equivalent work experience. + Proven experience in computer troubleshooting and support. + Strong problem-solving skills. + Excellent communication and interpersonal skills. + Knowledge of Operating Systems, Microsoft Office, and basic networking concepts. + Familiarity with remote support tools and Active Directory. + Ability to adapt to a global and diverse user base. **The interview selection process will begin in January/February 2026.** AVEVA requires all successful applicants to undergo and pass a drug screen before they start employment. All drug screens are in accordance with federal laws and regulations. Find out more: *************************************** **Salary Range:** $79,500.00 - $132,500.00 **This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.** **USA Benefits:** Competitive salary; high quality healthcare; 401(k) with 6% employer match; FSA and supplemental insurance; paid parental leave; 20 days PTO with increase for time served; 7 days of sick time; 3 days paid volunteering; flexible lifestyle benefits (commuter plans, backup care, emergency leave and fitness/education reimbursement opportunities) **AVEVA requires all successful applicants to undergo and pass a comprehensive background check and drug screen before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.** **All drug screens are in accordance with federal laws and regulations.** **AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.** **AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify AVEVA at** **recruitingaccommodations@aveva.com** **. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.** **Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.** Empowering you with pioneering tech AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We're the first software business in the world to have our sustainability targets validated by the SBTi, and we've been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We've also recently been named as one of the world's most innovative companies. If you're a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (**************************************** . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (*********************************************************************************************************************** .
    $79.5k-132.5k yearly 18d ago
  • Intern/Co-op - Information Technology (Summer 2026)

    Marathon Petroleum Corporation 4.1company rating

    Information technology/support technician job in Martinez, CA

    An exciting career awaits you At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment. Marathon Petroleum Company LP (MPC) offers internship and co-op opportunities to high-performing college students who want meaningful hands-on experiences in their fields of study. The following core values guide MPC's approach to doing business: Safety & Environmental Stewardship, Integrity, Respect, Inclusion, and Collaboration. Interns and co-ops work side by side with experienced professionals as contributing members of diverse work teams who create value for the company's shareholders. MPC believes that how we conduct our business is just as important as the bottom line. Responsibilities: A co-op/internship with MPC Information Technology can provide you the valued experience needed to work in today's competitive working environment while delivering efficient and innovative solutions. MPC ITS offers a diverse set of opportunities which gives you exposure to different areas of our business. With the potential to have multiple sessions and opportunities, you will gain valuable real-world experience while enhancing your skill set in one or more of the following IT job positions: Business Systems Analysis Intern: Acts as a liaison between IT and business units for translating business requirements into the development, implementation, and enhancement of new and existing systems. Identifies and evaluates new IT capabilities to improve business outcomes while recommending and communicating appropriate solutions and/or enhancements to current systems. Develops and executes processes for creating, managing, and executing quality assurance for technology solutions. Manages and or coordinates incident management execution in collaboration with internal and external parties. Cloud Engineering Intern: Supports development and execution of cloud strategy within Marathon's existing IT infrastructure. Implements Marathon's cloud strategy from a technical perspective, including design, planning, integration, automation, maintenance, and support of cloud architecture. May work with stakeholders across Marathon to evaluate public and private cloud systems to identify and deliver appropriate solutions. Cybersecurity Intern: Evaluates, tests, monitors, and maintains information technology (IT) and operational technology (OT) cybersecurity policies and procedures. Ensures adherence to identity management processes and controls to meet specific cybersecurity standards. Identifies security risks and exposures (data, application, infrastructure, devices etc.) and suggests measures to prevent future incidents and improve cybersecurity. Employ techniques and procedures for conducting risk assessments and compliance audits for IT and OT. Investigates and remediates security incidents such as intrusion, frauds, attacks, or leaks. Determines potential cybersecurity threats, coordinates preventive actions across the network leveraging intelligence from multiple internal and external sources and cybersecurity technologies. Identifies threat actors and their techniques, tools, and processes to identify and mitigate cybersecurity risks. Infrastructure Engineering & Operations Intern: Interns will focus on either Platform Engineering or Operational Technology (OT) Engineering. Both roles support routine maintenance, performance testing, and basic troubleshooting of infrastructure systems to ensure optimal reliability. Responsibilities include assisting with system configuration, backup and recovery procedures, analyzing performance data, and documenting solutions. OT Engineering interns additionally support industrial control systems such as HMIs and PLCs, collaborating with engineers and business teams to meet operational and technical requirements. Software Development Intern: Interns will focus on either Software Engineering or Quality Assurance (QA) Engineering, both collaboratively contribute to the software development lifecycle by ensuring both functionality and quality. The Software Engineering intern focuses on designing, developing, testing, and deploying enterprise software solutions, emphasizing automation, security, and continuous improvement. This role involves applying engineering best practices, participating in code reviews, and documenting technical requirements and designs. Meanwhile, the QA intern supports the validation of these solutions through manual and automated testing, assisting in the development of test strategies, creation/execution of test scripts, and reporting bugs. They work closely with cross-functional teams to uphold quality standards across releases and contribute to documentation, automation, and the ongoing enhancement of QA processes within an Agile environment. Qualifications: + Desired Majors: Computer Science & Engineering; Computer Science & Engineering Technology; Management Information Systems; Computer Information Systems; Information Systems & Analytics; Computer Engineering; Software Engineering and Computer Science; and other related IT disciplines + Strong academic performance + Candidates must be authorized to work in the US on a full-time indefinite basis without the need for employment visa sponsorship now or in the future. + Concurrent enrollment in a degree seeking program throughout duration of experience + Military experience a plus + Min - $24.95 per hour/Max - $31.19 per hour + We hire for the following locations: Corporate: Findlay, OH, San Antonio. TX; Refineries: Martinez, CA, Texas City, TX, Anacortes, WA, Garyville, LA Learn more about Marathon Petroleum's benefits at ********************* As an energy industry leader, our career opportunities fuel personal and professional growth. Location: Findlay, Ohio Additional locations: Anacortes WA Refinery, Galveston Bay Refinery, Garyville LA Refinery, Martinez CA Refinery, San Antonio, Texas Job Requisition ID: 00018342 Location Address: 539 S Main St Education: Employee Group: Full time Employee Subgroup: Intern Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here (*********************************************************************************************************************************** . If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at *************************************** . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at ************************* .The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program. Equal Opportunity Employer: Veteran / Disability We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role. About Marathon Petroleum Corporation Marathon Petroleum Corporation (MPC) is a leading, integrated, downstream energy company headquartered in Findlay, Ohio. The company operates the nation's largest refining system. MPC's marketing system includes branded locations across the United States, including Marathon brand retail outlets. MPC also owns the general partner and majority limited partner interest in MPLX LP, a midstream company that owns and operates gathering, processing, and fractionation assets, as well as crude oil and light product transportation and logistics infrastructure.
    $25-31.2 hourly 58d ago
  • IT Server Technician

    Asiacom Americas Inc.

    Information technology/support technician job in Santa Clara, CA

    We are looking for full/part time IDC server technicians who are positive, motivated, reliable, open to constructive feedback, able to take directions, and willing to follow our procedules. This position requires the ability to work flexible hours (30-40 hours per week) with occasional evenings and weekends. You will be trained on all necessary duties before your first assignment. Job Location: Santa Clara, CA Responsibilities: 1. Provide on-site tech support to our IDC customers. 2. Perform regular maintenance on servers in customer's IDC, including server troubleshooting and repairs. 3. Assume responsibility for on-time and efficient service. 4. Follow documented procedures for completing tasks. 5. Document and maintain complete inventory of all servers and parts. 6. Interact with outside server vendors as needed. 7. Perform other duties and special projects as needed. Requirements: 1. 1+ year work experience in server maintenance, migrations/upgrades. 2. Solid knowledge of Linux OS & MS Office Suites. 3. Excellent time management and communication skills. 4. Well developed organizational skills. 5. Ability to work on multiple priorities and/or tasks simultaneously. 6. Proven ability to work with little or no supervision. 7. Bachelor's degree in computer science or a related field preferred. 8. Speaking Chinese Mandarin is a plus.
    $51k-104k yearly est. 60d+ ago
  • Technical Support Specialist - East Coast

    Airtable 4.2company rating

    Information technology/support technician job in San Francisco, CA

    The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do * Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). * Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. * For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. * Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. * Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. * Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are * You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. * You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. * You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. * You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. * You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. * You have a strong, self-driven desire to exceed expectations and continuously improve your performance. * You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote
    $77k-126k yearly est. Auto-Apply 41d ago
  • IT Technician (Power BI) - Onsite, Menlo Park, CA

    Tutor Perini Corporation 4.8company rating

    Information technology/support technician job in Menlo Park, CA

    This great opportunity is onsite at our Menlo Park Offices. is $34 per hour to $39 per hour depending on experience. * * Applicants must be eligible to work in the United States without visa sponsorship now or in the future* About Tutor Perini Corporation Extraordinary Projects, Exceptional Performance Tutor Perini Corporation is a leading civil, building, and specialty construction company that believes integrity, teamwork, and collaboration are fundamental to our business success. Extraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And they demand a team that understands mutual trust and integrity are essential to executing massive undertakings on near-impossible deadlines. From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport and bridge expansions nationwide. Extraordinary Projects Need Exceptional Talent The IT Technician will play a key role in supporting IT operations for our Menlo Park region and surrounding job sites. This position requires a proactive problem solver with a strong background in Microsoft 365 administration and endpoint support. The ideal candidate will also be data-driven, skilled in creating and maintaining reports and dashboards to support IT asset management and operational visibility. Responsibilities * Provide on-site and remote technical support to end-users across the Menlo Park office and regional job sites. * Troubleshoot and resolve issues related to hardware, software, network connectivity, and Microsoft 365 applications. * Administer user accounts, licenses, and security policies within the Microsoft 365 ecosystem. * Create, maintain, and present reports and dashboards for IT asset tracking, inventory, and usage metrics. * Assist in setting up new job sites, including network infrastructure, connectivity, and user onboarding. * Maintain accurate and detailed documentation of IT assets, configurations, and support activities. * Collaborate with IT leadership to enhance reporting, streamline processes, and improve service delivery. * Identify opportunities to automate and optimize workflows using modern Microsoft tools. * Stay current with evolving Microsoft technologies and IT best practices. Requirements * Proven experience as an IT Technician or in a similar technical support role. * 2+ years of experience required. * High School Diploma or GED required. * Strong knowledge of Microsoft 365 administration, Windows 10/11 support, and endpoint troubleshooting. * Microsoft 365 Certified: Endpoint Administrator (or equivalent experience) required. * Demonstrated ability to create and manage reports/dashboards for IT asset management and performance tracking. * Strong problem-solving, analytical, and communication skills. * Highly organized with excellent attention to detail and the ability to manage multiple priorities. * Team-oriented but capable of working independently in a fast-paced, construction-driven environment. * Willingness to travel occasionally to regional job sites as needed. * Nice to have: experience with Power BI or other visualization/reporting tools. Join Us Tutor Perini builds extraordinary projects - and we need exceptional talent to help us deliver them. Join our team and be part of building the future. Equal Opportunity Employer
    $34-39 hourly 52d ago
  • IT Technician (Power BI) - Onsite, Menlo Park, CA

    BRF

    Information technology/support technician job in Menlo Park, CA

    This great opportunity is onsite at our Menlo Park Offices. is $34 per hour to $39 per hour depending on experience. *** ***Applicants must be eligible to work in the United States without visa sponsorship now or in the future*** About Tutor Perini Corporation Extraordinary Projects, Exceptional Performance Tutor Perini Corporation is a leading civil, building, and specialty construction company that believes integrity, teamwork, and collaboration are fundamental to our business success. Extraordinary projects demand a strategic and intelligent approach, finely honed through more than a century of real-world experience. They demand the relentless intensity of people who know the stakes are incredibly high. And they demand a team that understands mutual trust and integrity are essential to executing massive undertakings on near-impossible deadlines. From coast to coast, notable projects include The Purple Line (D Line) Extensions in Los Angeles, SR 99 Viaduct replacement tunnel in Seattle, East Side Access and the Hudson Yards Platform in New York, Central Subway Third Street Light Rail in San Francisco, and multiple airport and bridge expansions nationwide. Extraordinary Projects Need Exceptional Talent The IT Technician will play a key role in supporting IT operations for our Menlo Park region and surrounding job sites. This position requires a proactive problem solver with a strong background in Microsoft 365 administration and endpoint support. The ideal candidate will also be data-driven, skilled in creating and maintaining reports and dashboards to support IT asset management and operational visibility. Responsibilities Provide on-site and remote technical support to end-users across the Menlo Park office and regional job sites. Troubleshoot and resolve issues related to hardware, software, network connectivity, and Microsoft 365 applications. Administer user accounts, licenses, and security policies within the Microsoft 365 ecosystem. Create, maintain, and present reports and dashboards for IT asset tracking, inventory, and usage metrics. Assist in setting up new job sites, including network infrastructure, connectivity, and user onboarding. Maintain accurate and detailed documentation of IT assets, configurations, and support activities. Collaborate with IT leadership to enhance reporting, streamline processes, and improve service delivery. Identify opportunities to automate and optimize workflows using modern Microsoft tools. Stay current with evolving Microsoft technologies and IT best practices. Requirements Proven experience as an IT Technician or in a similar technical support role. 2+ years of experience required. High School Diploma or GED required. Strong knowledge of Microsoft 365 administration, Windows 10/11 support, and endpoint troubleshooting. Microsoft 365 Certified: Endpoint Administrator (or equivalent experience) required. Demonstrated ability to create and manage reports/dashboards for IT asset management and performance tracking. Strong problem-solving, analytical, and communication skills. Highly organized with excellent attention to detail and the ability to manage multiple priorities. Team-oriented but capable of working independently in a fast-paced, construction-driven environment. Willingness to travel occasionally to regional job sites as needed. Nice to have: experience with Power BI or other visualization/reporting tools. Join Us Tutor Perini builds extraordinary projects - and we need exceptional talent to help us deliver them. Join our team and be part of building the future. Equal Opportunity Employer
    $34-39 hourly Auto-Apply 36d ago
  • IT Technician II Onsite (San Francisco, CA)

    Intelligent Technical Solutions

    Information technology/support technician job in San Francisco, CA

    Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. Job Responsibilities This role is expected to be able to resolve the following technical issues with little or no assistance: Workstation operating system issues of any kind. Printer issues of any kind. Standard business application (Office, etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance. Basic server issues. Basic networking issues. Answer incoming Quick Fix calls from clients. Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations. Job Qualifications Willing to work full-time on-site, either at the company office or client locations as required. Experience with Windows and Mac OS troubleshooting. Minimum two years in Helpdesk support or a similar role. Skilled in application troubleshooting, PC deployments/imaging, and user profile management. Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting. Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Active IT Certifications are preferred. Valid driver's license, vehicle insurance, and access to a vehicle for client visits. Job KPI's Utilization: The percentage of time that you are on the clock and billing time to client tickets CSAT: Scores filled out by clients using the rating system in tickets Quality Score: Assessments performed by the training and quality team. First-touch closed: Each ticket that is completed with only one time entry contributes to this number Compensation Pay rate ranges from $31.31/hr up to $35.97/hr and may vary by experience and location. Benefits Medical Insurance Plan Dental & Vision Life Insurance Disability Coverage Paid Time Off (starts at 15 days per year) Maternity/Paternity Leave Paid US Holiday Retirement Plan Salary Advancement/Loan Health & Wellness Program Company-paid training and certification Supplemental Life Insurance (Employee-paid) Supplemental Health Plans (Employee-paid) You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you. Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW
    $31.3-36 hourly Auto-Apply 43d ago

Learn more about information technology/support technician jobs

How much does an information technology/support technician earn in Pacifica, CA?

The average information technology/support technician in Pacifica, CA earns between $36,000 and $104,000 annually. This compares to the national average information technology/support technician range of $31,000 to $66,000.

Average information technology/support technician salary in Pacifica, CA

$61,000

What are the biggest employers of Information Technology/Support Technicians in Pacifica, CA?

The biggest employers of Information Technology/Support Technicians in Pacifica, CA are:
  1. Mouse
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