Information technology/support technician jobs in Pewaukee, WI

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Earn up to $3,000 in incentive pay during your first year of employment! Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS' diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures. Benefits: To support its team members, UMOS offers highly competitive compensation as well as a benefits package including: Paid time off that will increase over your years of service 15 paid holidays annually A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses A variety of support services to promote well-being through the employee assistance program Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees' eligible compensation. Helpdesk Support Services Manager Job Compensation: $81,059.78 to $101,324.72 Salary Exempt Per Year (Depending on Experience). Helpdesk Support Services Manager Job Responsibilities: ​​Supervisory/Administrative ​Lead a multi-location team of 5+ Helpdesk Support Specialists supporting users across 50+ locations nation-wide. ​Provide ongoing performance, feedback and coaching to Helpdesk team members via coaching and recurring team and 1:1 meetings. ​Lead projects focused on continuously improving Corporate IT services. ​Recommend and implement process improvements, guide team on required process documentation and related metrics. ​Create standards for process documentation. ​Stay current on emerging service desk trends and best practices to ensure that the service desk is constantly developing a proactive service model. ​Develop and maintain positive relationships with teams across the organization. ​Prepares written and electronic reports, correspondence, and other documents as needed. ​Obtain feedback from internal customers to ensure operational effectiveness goals are being maintained. ​Maintains high level of technical knowledge through interactions with other IT personnel, vendors, technical resources, and training. ​Attends meetings, conferences, and other workshops as assigned. ​ ​End User Support ​Work hands-on with the Help Desk team, acting as an escalation point for issues, supporting your team in finding solutions to complex problems. Uses experience and knowledge to determine root causes of observed trends and/or repeated incidents. ​Utilize corporate reporting system to ensure quality of service delivery of calls, ticket documentation, and output of Helpdesk processes. ​Direct and lead by example, ensuring the team follows established Helpdesk policies, practices, and procedures. Ensures team members thoroughly record and track issues from outset to their resolution, while maintaining communication with the requestor(s) as necessary. ​Maintains awareness of overall network and systems availability. ​Ensures cyber safety protocols and procedures are followed. Reports potentially risky/unsafe conditions or behavior. ​Guide the Helpdesk Team to independently research, troubleshoot, and resolve trouble tickets to maintain a healthy ticket age. ​Works with team members to ensure appropriate and timely escalation occurs on issues as needed for timely resolution, ensuring SLAs are met. ​Analyzes end user's needs to provide recommendations related to most appropriate and efficient use of technology required to accomplish user's tasks. ​Provides input and recommendations on technological changes based on observations of user and organizational needs. ​Recommends long-term solutions based on applied knowledge of computer software, hardware, and procedures; incident research; collaboration with peers/team members to recommend long-term solutions. ​Reviews and revises technical and user documentation, processes, and procedures. ​Assists with infrastructure backup and restore procedures according to provided instructions and IT business practices. ​Maintains confidentiality of network users, data, lists, rights, and permissions. ​ ​Asset Management and Support ​Responsible for lifecycle management of user-based computing hardware and peripherals. ​Facilitates repair/replacement/maintenance and updates of equipment and software. ​Oversees and assists team with the installation of software, computer systems, and peripheral equipment. ​Ensures use of technology hardware, software, and cloud services are used and configured following appropriate organization and cyber safety practices. ​Assists with software and hardware testing to evaluate ease of use and effectiveness for user needs.​ Helpdesk Support Services Manager Job Qualifications: ​​Bachelor's degree in Information Technology, Computer Science, or related field. ​Minimum of five years of progressive, relevant IT experience supporting end-users with at least three years recent experience supervising and leading a multi-location team of Help Desk support staff. ​Minimum of five years delivering user system support including but not limited to: Microsoft Windows 10/11, Microsoft Active Directory, Microsoft Entra ID, Microsoft Intune, Office 2019/365, audio & video conferencing technologies/platforms. ​Minimum of three years of experience leading technical projects from start to finish. ​Advanced knowledge of company supported software and user hardware including desktops, notebooks, iOS tablets/phones, and peripherals. ​Working knowledge of IP based enterprise networks. ​Industry recognized IT Support Certifications a plus ​Excellent communication and organizational skills with ability to tailor support for all members of the organization with variable technical knowledge. ​Able to work with confidential information. Demonstrated ability, through experience or education, to work independently and in a team environment, to analyze and understand detailed information. ​Bilingual (Spanish) a plus. ​Must have and maintain valid state issued driver's license and reliable insured transportation for travel to and from remote UMOS locations as needed.​ Work Environment, Physical, and Sensory Demands: The demands described here are representative of those that must be met by an employee to successfully perform the job functions. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions. Physical Demands: ​​Requires manual dexterity necessary to operate computer keyboard and to install system hardware. ​Employee is frequently required to stand, walk, sit, bend. ​Occasionally required to lift and/or move up to 20 lbs. ​Occasionally required to lift and/or move over 20 lbs. with assistance. ​Occasionally required to drive. ​Frequently exposed to moderate temperature generally encountered in a controlled temperature environment. ​Noise level in this work is usually quiet to moderate. ​​ Tools & Equipment Used: ​​iPad, iPhone, laptop/desktop computer, ​Projectors, multi-functional scan/fax/copy machine. ​Use first aid equipment, fire extinguisher. ​Usage varies by position. ​​ Additional Eligibility Requirements: Employment with UMOS is contingent upon the successful completion of a criminal background check prior to starting. UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

Kickstart your IT career-solve, support, succeed! Annex Wealth Management - Know the Difference Join Our Growing Team at our Headquarters in Brookfield - (on-site gym)! Are you in search of an employer that prioritizes a positive culture and encourages outstanding teamwork? ‘Know the Difference' applies to our employees too. We are a proud seven-time recipient of the Milwaukee Journal Sentinel's Top Workplaces Award. Our employees list our vibrant culture and engaged teams as two of our best features! Annex Wealth Management is a privately held, full-service registered investment advisor acting as a fiduciary for individuals, families, and businesses. Our team approach means our clients consistently interact with a group of experienced professionals boasting key credentials, certifications, and achievements in investment, tax, insurance, estate planning, and more. Communication and Education are key to Annex Wealth Management's growth. Check us out on YouTube, our multiple podcasts, “Money Talk” on WTMJ; “The Investment Show” on WISN; and “The Annex Wealth Management Show” on WHBY and WFSX. At Annex Wealth Management, our values aren't just words - they guide how we work every day: Knowledge Accountability Integrity Courage Respect Ownership Does this resonate with you? We're looking for positive, talented individuals who naturally embody these principles in their work and interactions. If you're ready to join a culture where these values are the foundation of everything you do, we'd love to hear from you. What You'll Do Looking to kickstart your career in IT support? As an IT Support Specialist, you'll play a key role in assisting end-users, troubleshooting technical issues, and ensuring smooth day-to-day operations across systems and devices. You'll gain hands-on experience with hardware, software, and network support while building the foundation to grow into advanced IT roles. Communication & Professionalism: Provide clear, professional communication across emails, internal chats, phone calls, and in-person interactions to ensure smooth collaboration and positive user experiences. Ticket & System Record Maintenance: Accurately log, track, and update support tickets and system records, ensuring documentation is complete and issues are resolved in a timely manner. Team Participation & Collaboration: Actively contribute to IT projects and task management, collaborating with colleagues and escalating issues when necessary to deliver effective solutions. Accuracy & Task Completion: Consistently resolve assigned tickets on time with outstanding attention to detail, thorough documentation, and reliable follow-through-supporting overall IT efficiency. Resourcefulness & Problem-Solving: Identify when situations require input from other IT team members, and take initiative to resolve issues using available tools, knowledge bases, and resources. Maintain a solution-oriented mindset. Proactive Communication: Provide timely updates to users and IT leadership, addressing concerns and ensuring alignment across projects and support needs. User Engagement: Build foundational experience assisting end-users with hardware, software, and network issues through email, phone, and in-person support-contributing to strong and lasting relationships with internal teams. Requirements What You'll Need to Succeed Education and Certification: High school diploma or equivalent required; Bachelor's degree or IT certifications (CompTIA A+, Network+, etc.) highly preferred. Experience: 1+ years of experience provisioning and managing accounts in Microsoft Azure, Entra, and Exchange Online. 1+ years of experience managing devices and software using Microsoft Intune. User-Focused Communication: Excellent communication skills with a service-first mindset, able to explain technical concepts clearly to non-technical users. Organizational Excellence: Proven ability to manage multiple tickets and priorities while delivering timely, accurate results in a fast-paced environment. Team-Based Collaboration: Comfortable working cross-functionally with IT colleagues, system administrators, and other departments to ensure user needs are met. Technology Proficiency: Ability to learn and develop proficiency with multiple internal platforms, ticketing systems, and troubleshooting tools. Comprehensive Benefits We deeply value your leadership, talent, time, and commitment. In return, we offer a total rewards package designed to recognize and appreciate your contributions. This includes a comprehensive suite of: Benefits: Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan to help you secure your financial future Life & Disability Insurance Paid Time Off (PTO) 401(k) Retirement Plan: Build your future with our 401(k) plan and employer contribution Company Events: We believe in celebrating wins and creating connections - whether it's through get togethers, our Annual Picnic, or company milestones Opportunities for professional growth and development Summer hours Casual Friday's! We are committed to providing an environment where you can thrive and achieve your full potential. Equal Employment Opportunity: Annex Wealth Management is an equal opportunity employer. We are committed to providing a work environment free from discrimination and harassment. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other protected status. We encourage applicants of all backgrounds to apply.

Selectek is looking for an IT Support Specialist to join our team and help power the technology backbone of our growing organization. In this role, you'll provide hands-on support for hardware, software, and BIM-related tools, including Autodesk products. This is an excellent opportunity for someone early in their career who's eager to learn, grow, and gain real-world IT experience in a tech-forward construction and engineering environment. Key Responsibilities Respond to and manage internal IT support tickets, providing timely assistance to team members. Set up, configure, and maintain hardware for new and existing users (laptops, monitors, peripherals, etc.). Troubleshoot issues related to Revit, Navisworks, and other Autodesk software used by design teams. Support day-to-day IT needs, including software installations, updates, and license management. Assist with Microsoft 365, Teams, and basic network troubleshooting. Maintain accurate asset and configuration records, including inventory tracking. Document troubleshooting steps and create internal knowledge base articles. Escalate complex issues to senior IT staff or vendors when necessary. Support remote employees and ensure their technology setups remain effective. Help improve IT workflows and stay current with updates in Autodesk and BIM-related systems. Required Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience). Solid understanding of hardware setup, operating systems (Windows/Mac), and software troubleshooting. Strong communication and interpersonal skills - clear, patient, and team-focused. Experience with Microsoft 365, Teams, and basic networking concepts. Detail-oriented, organized, and able to manage time effectively across multiple support requests. Eagerness to learn and contribute to a collaborative team environment. Preferred / Bonus Experience Familiarity with Autodesk tools such as Revit, Navisworks, AutoCAD, or BIM 360. Experience supporting technology for construction, architecture, or engineering teams. Pay: $28.85 - $33.65 Term: 6-months temp to perm If you are qualified and interested in this opportunity, please send an updated resume to mKLankswert@selectek.net OR contact Kyle Lankswert directly by calling 470-203-9801.

The IT Intern is responsible for providing help desk support to end users across the organization as it relates to hardware, software and telephone system issues. Responsibilities: Serves as first and primary contact for users on hardware and software Help Desk issues. Receive and troubleshoot user help desk calls through to successful resolution. Handles day-to-day user administration on all systems including the telephone system Trouble shoots equipment problems and place service calls with the appropriate maintenance vendors when necessary. Coordinates outside vendor support for desktop and laptop computers. Maintains pc images and updates/deploys them when necessary. Makes recommendations regarding hardware and software to meet identified business needs. Personally, keep current with application updates and industry trends in order to maximize IEWC's investment in computerized systems Performs and assumes other duties and responsibilities as may be required at the direction of the Director Information Services and Technology. Perform other duties as assigned. Qualifications: Preferred college student actively pursuing a Bachelor's degree or an associate's degree in Information Technology. The ideal candidate must be a highly motivated, self-directed individual capable of working under pressure within tight time frames. Must possess a high level of initiative and energy, an enthusiasm for learning, the capability to work with minimal supervision and have a client service approach to supporting users. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables. Ability to work in a Windows environment, to work with your department's business applications and with standard current computer applications.

Job Description Title: PC Support Technician Type: Onsite Duration: ASAP - December 2025 Perks: Competitive Rates, Benefits, free daily lunch when onsite About the Role We are seeking a PC Support Technician to join our PC Setup team, responsible for provisioning and deploying end-user computer hardware. This role will provide hands-on technical support for both home office and field users, ensuring seamless technology experiences. Key Responsibilities Deploy and configure PCs, mobile devices, and related hardware/software for end-users. Troubleshoot and resolve technical issues related to operating systems, software configurations, and network connectivity. Provide multi-channel technical support (e.g., chat, phone, email) in a fast-paced environment, handling multiple requests simultaneously. Conduct initial client experience consultations, diagnosing issues and applying technical knowledge to resolve problems efficiently. Continuously develop expertise in both field and home office technology, handling increasingly complex technical assignments. Identify and suggest process improvements to enhance service quality and efficiency. Collaborate with internal teams and technical experts to drive innovation and improve user experience. Ensure clear and concise documentation of troubleshooting steps, resolutions, and process enhancements. Maintain a professional, customer-focused approach, ensuring a high-quality end-user experience. Qualifications & Skills Education: Associate's or Bachelor's degree in Computer Science, MIS, or a related field or equivalent work experience. Experience: Minimum 2 years of technical Help Desk or IT support experience. Strong troubleshooting skills in PC hardware, mobile devices, operating systems, and software support tools. Proficiency in technical problem-solving and issue resolution. Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users. Strong customer service orientation, with the ability to build rapport and manage expectations. Ability to multi-task and prioritize in a dynamic environment. Attention to detail, particularly in documentation and follow-through. A team player with a continuous learning mindset, open to feedback and process improvement. Self-motivated and reliable, able to meet deadlines and work independently when needed. Nice-to-Have Skills Experience with enterprise IT environments and help desk ticketing systems. Familiarity with Epic EMR, Medical Manager, Intergy, or similar software (if applicable). Knowledge of ITIL practices and service management principles.

A Technical Support Engineer provides technical product support to customers, partners and resellers using ESET products. The Engineer validates incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support. The employee is an expert in at least one product in which he has in-depth knowledge. He or she is primarily concerned with issues in his or her area of expertise, but also has good knowledge of other products. Job description FUNCTIONAL RESPONSIBILITIES AND DUTIES • Provide technical support to customers, partners and resellers for ESET products. • Be an expert for at least one ESET product, have a basic knowledge of the rest as decided by the superior. • Document, process and analyse incoming customer requests through all communication channels. • Gather relevant information based on requests from higher level support and implemented processes. • Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures. • Perform scheduled callbacks to customers and stakeholders and respond to their requests in accordance with the defined procedures. • Perform enhanced troubleshooting. • Become familiar with existing products and their components as well as with the tools, • processes and procedures that are relevant for the team. • Consult the superior on problems and risks in a timely manner. • Continuously develop technical knowledge and skills. • Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company. REQUIREMENTS Education: • Completed IT-related education or equivalent qualification Experience: • Years of work experience: 2 Knowledge: • Very good theroretical and practical knowledge in the IT environment • Advanced understanding of operating systems (Windows, mac OS, Linux), network architecture and application software • High analytical skills and structured way of working Language: • English B1 Communication: • Very good verbal and written communication Managerial skills: • N/A Personal characteristics: • N/A Benefits Health & well-being Cigna Medical Plan Cigna Dental Plan EyeMed Vision Plan Reliance Standard Life Insurance Reliance Standard Long Term Disability Plan HealthJoy Employee Assistance Program Cigna Supplemental Insurance Lifestyle Spending Account Bi-Weekly Mediation Series On-site Gym and shower facilities Family Volunteer Day off Paid Time off Tuition Reimbursement Birthing Parent Match Pet Insurance Office Recreational Zone Coffee & Snacks Parking Benefit Other Benefit Hub - Discounts on travel, cars, electronics, etc… 401(k) retirement savings ESET's Charitable Contributions Program Referral Program Primary location Milwaukee Additional locations Time type Full time

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Horizon Retail Construction, an established national general contractor, has an immediate opening for an IT HELPDESK TECHNICIAN - L1 at our Corporate Headquarters in Sturtevant, Wisconsin. Summary of Responsibilities: Responsible for maintaining help desk tickets Set-up and deploy equipment to new office and field employees Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals Identify hardware and software technical issues and malfunctions. Provide training to end users as well as create and maintain training manuals Perform physical inventory, minor hardware repair, equipment delivery, and testing Assist with IT projects and business initiatives Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer Basic server access to create/modify/terminate user accounts, phone management, etc. Summary of Qualifications: Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint) Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive) Ability to work in a team environment to meet critical deadlines Experience with Apple devices such as iPhones and iPads Previous customer service experience Summary of Preferred Skills: Experience with Ticket and Asset Management software (e.g., Lansweeper) Someone who has good written, oral, listening skills and customer service Power Automate Experience In addition to a casual atmosphere and a great company culture, Horizon offers a competitive benefit package including health, dental, vision, life, critical illness, and accident insurance, as well as a flex spending account and a 401(k) with company match.

Full-time Description As an IT Support Specialist, you'll be a key member of the IT team, providing day-to-day support to employees, maintaining desktops and devices, and assisting with the administration of core business platforms-including our ERP system and Shopify storefront(s). You'll be exposed to a wide range of technologies and processes, with opportunities to grow into systems administration, infrastructure, or application support. This is an on-site position, and the ability to work from our Richfield, WI office during normal business hours is required. Key Responsibilities Serve as the first point of contact for end-user IT support (onsite and remote) Troubleshoot and resolve issues related to hardware, software, networking, and user access Configure and deploy desktops, laptops, printers, and mobile devices Support and maintain Microsoft 365 accounts, Active Directory, and device management tools Assist with ERP administration: user setup, permissions, troubleshooting, and light data support Provide Shopify and eCommerce platform support: plugin updates, access control, issue triage Maintain IT documentation and asset inventory Support onboarding/off-boarding processes, including provisioning and deprovisioning accounts Collaborate with senior IT staff on projects and system improvements Requirements Requirements 1-3 years of hands-on IT support experience in a help desk or desktop support role Proficiency with Windows environments Experience with Microsoft 365, Active Directory, and common remote support tools Basic experience with ERP systems (e.g., Microsoft Dynamics 365 Business Central) Familiarity with Shopify or comparable eCommerce platforms Solid understanding of networking fundamentals (DNS, DHCP, VPN, IP addressing) Excellent communication, troubleshooting, and problem-solving skills Strong sense of ownership, attention to detail, and a customer-first mindset Must be able to work on-site full-time at our Richfield, WI office Nice to Have (Bonus Points) Experience with IT ticketing systems Knowledge of cybersecurity best practices and endpoint protection tools Familiarity with remote support tools (ScreenConnect) Certifications: CompTIA A+, Microsoft Certified, or similar

Job Description BENEFITS Medical & Vision Insurance Supplemental Insurance Plans Available Dental Insurance (Company paid) STD and Life & AD&D Insurance (Company paid) 401(K) Matching PTO & Unpaid Excused Absences Uniforms (Company paid) Training & Apprenticeship Opportunities Safety Shoe & Glasses Reimbursement Program Gym Membership Reimbursement Program 15% Shift Premium - 2ND SHIFT ONLY JOB SUMMARY The on-site IT Help Desk II configures and maintains desktop, laptop, and mobile device operating systems and provides technical support for all Company employees. They also aid System Administrator and Network Administrator as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Configures, maintains, and deploys desktop operating systems, ensuring data integrity and system security; installs, configures, troubleshoots, and responds to desktops, laptops, and mobile device user concerns. Addresses and resolves user accounts, software, hardware, network connectivity, and other computer-related technologies. Interviews users to collect information, and handles problem recognition, research, isolation, resolution, and follow-up for routine and advanced user problems, referring more complex issues to Lead IT or Network/System Administrator. Maintains and updates virus protection on PCs. Coordinates with the Lead IT or Network/System Administrator to complete projects. Performs routine and ongoing preventative maintenance on all company PCs. Assist in maintaining fixed asset inventory of all hardware. Creates and maintains system documentation, including updates, help desk history records, and related problem documentation. Assists in writing and revising user training manuals and procedures. Assists in developing training materials such as exercises and visual displays. Trains users on software and hardware at their stations or in a classroom setting. Installs personal computers, software, and peripheral equipment. Stays current with technology through resourcing publications and educational opportunities. Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Knows project management software, spreadsheet software, Word Processing software, ticketing, and remote access applications. Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to build knowledge and skills to work toward continuous advancement. Shares expertise with others. Performs other duties as requested. The above list reflects the general details describing the position's principles and essential functions. It shall not be construed as the only duties assigned for the job. An individual in this position must successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. MINIMUM QUALIFICATIONS Associate degree in Computer Science and 2+ years experience; or 3+ years of experience in a similar support position. Proficiency in Microsoft Office. Experience with MS365 Teams. Demonstrated communication skills. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Ability to solve practical problems and deal with various concrete variables in situations with limited standardization. Ability to interpret instructions furnished in written, oral, diagram, or schedule form. PREFERRED QUALIFICATIONS Demonstrated customer service skills. Certification in A+ or Microsoft MCSA. PHYSICAL AND MENTAL DEMANDS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Frequently required to talk or hear. Frequently required to sit, stand, walk, push, pull, bend to the floor, use hands to finger, handle, or feel, and reach with hands and arms. Occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Frequently required to lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Read English. Communicate effectively with employees. WORKING ENVIRONMENT The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Primarily office-based position in a climate-controlled, low to moderate noise environment. Occasionally requires work to be performed on the shop floor. Moderate noise levels from operating machines in the shop. Physical hazards from moving equipment and machine parts in the shop. Breaking fumes, dust, and mist in the shop. Skin exposed to oils and cutting fluids in the shop. Need someone for 1st & 2nd Shift

International is not just building trucks - it's forging the future of mobility. As a global industry pioneer, International is assembling a team of makers, problem solvers, and future world builders. Together, we are not just imagining a better world - We're shaping it, one innovative solution at a time. As the commercial vehicle industry undertakes its most significant transformation in a century, International is on a mission to redefine transportation and is ushering in a new era of complete and sustainable transport solutions. The IT Infrastructure Internship in Brookfield Wisconsin will provide you with valuable experience and an opportunity to gain exposure to IT operations within a real-world business environment. At International, we offer a 12-week internship designed to give hands-on learning and professional growth opportunities. This internship is a 12-week, full-time program. Start dates for this program are fixed and available on the following dates only: * May 11 * May 18 * June 1 Candidates must be able to start on one of the dates listed above and commit to the full 12-week duration. This will be an on-site position in Brookfield, WI Responsibilities Project The Brookfield Datacenter is coming up at 50 years of age, and a lot of systems have come and gone, but sometimes remnants remain, such as network cabling, power cables, rack systems, etc. that are often left in place when a server or other system has been removed. This is a hands-on project, and applicants should have comfort or willingness to use power tools and get a little sweaty and dusty. Responsibilities include, but are not limited to: * Assisting Building Engineer in cleaning out outdated hardware and infrastructure. * Assisting System Engineers in installing new systems. * Diving into system administration and network tasks. Minimum Requirements * Pursuing a Bachelor's or Master's degree OR * For Legal Jobs: Pursuing a Juris Doctor degree or Doctor of Law degree (J.D.) Additional Requirements * Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. does not anticipate providing employment related work sponsorship for this position (e.g., H-1B or F-1 status) Desired Skills * At least Sophomore standing for undergrad at the time of application * Able to work at least 12 weeks (starting the end of May or early June through August) * Previous applicable internships * Self-starter * High level of computer skills (Microsoft Applications and Internet) Benefits and Compensation We provide a competitive total rewards package which ensures job satisfaction both on and off the job. The expected compensation hourly pay ranges for hires into our campus intern openings is $27 - $32/hour. The hourly pay rate is based on year in school and is non-negotiable. You can learn more about our comprehensive benefits package at ******************************************** Company Overview ABOUT TRATON With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth. ABOUT INTERNATIONAL From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit ********************** * International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah. EEO Statement We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email ********************* to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

Job DescriptionBenefits: 401(k) matching Bonus based on performance Health insurance Paid time off Training & development About AP Electric & Generators AP Electric & Generators is a leading provider of standby and backup power solutions nationwide. For over 28 years, weve helped homeowners and businesses stay powered and protected with reliable generator systems. Our team is passionate about great service, expert advice, and keeping our customers confident when the power goes out. Position Overview Were looking for an Electrician to join our Customer Support Call Center team. This unique role blends technical expertise with exceptional customer service helping customers diagnose generator issues, coordinate service, and provide expert guidance over the phone or email. If youre an experienced electrician who enjoys helping people and solving problems, this is a great opportunity to apply your skills in a professional, customer-facing environment. What Youll Do Answer inbound calls and emails from customers about generator operation, installation, or service. Perform remote troubleshooting and technical support for standby generator systems. Schedule service appointments and coordinate with field technicians or service partners. Log customer interactions, troubleshooting notes, and outcomes in our CRM system. Guide customers through warranty claims, product registration, and preventive maintenance. Educate customers on safe operation and upkeep of standby generators. Support AP Electrics mission to provide fast, knowledgeable, and reliable customer care. What Youll Bring Active state electrician license (preferred but not required). 3+ years of experience working with standby or backup power systems. Previous call center, help desk, or customer service experience preferred. Strong communication skills both technical and customer-friendly. Proficient with computers, email, and CRM systems. Ability to stay calm, organized, and professional under pressure. Bonus Points For Experience with major generator brands: Generac, Kohler, Briggs & Stratton, or Cummins. Background in residential or commercial electrical systems. Bilingual (English/Spanish). Why Join AP Electric Competitive pay + annual performance bonus Health insurance reimbursement Paid time off and holidays Training and career growth opportunities Supportive, team-driven culture Schedule Full-time position (MondayFriday), no weekends How to Apply If youre a licensed electrician who enjoys helping customers and solving technical challenges, we want to hear from you! Apply today and power your career with AP Electric & Generators.

Position Overview: The role of the Technical Support Specialist II is to deliver advanced technical knowledge and troubleshooting skills to our internal and external customers in order to achieve exceptional customer satisfaction in accordance with Avidity Science product specifications and quality standards. Location: Waterford, WI Job Type: Full-time Key Job Responsibilities: Provide advanced technical knowledge and troubleshooting skills to our field service team. Proactively manage, communicate, and solve customer issues/SFDC cases relating to active/field equipment When necessary, continue to manage, but escalate complex or non-resolved customer issues to Engineering Using actual equipment/products, be capable of demonstrating operation and/or advanced troubleshooting techniques. Assist with any required equipment setup or calibrations. Assist with technical bulletin creation. Assist in the creation and execution of training/troubleshooting material. Work cross-functionally to support strategic and improvement initiatives. As needed/scheduled, participate in the rotation for “on call” customer support. What You Bring to the Table: Associates degree in a technical field (Mechanical Engineering, IT or computer science, etc.) 5-7 years of experience providing IT support for hardware, network and software. Knowledge of VPN, TCP/ IP Networking, low voltage. Ability to communicate effectively with internal and external customers. What We Offer: Medical, dental, vision, life insurance and disability Voluntary benefits including accident, critical illness, and hospital indemnity 401k with company match Bonus Plan PTO and paid holidays Supportive and Inclusive work culture Community Involvement and paid volunteer time Flextime Tuition Reimbursement Collaborative work environment About Us: For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is part of ATS Corporation, a publicly traded company. Our Company Values: Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset - our people - and cultivate an environment that provides development opportunities to grow professionally.

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us! As an IT Intern you will work alongside full time employees and industry professionals developing new and existing products in an agile environment. Each intern has a dedicated mentor to help navigate Rockwell, ramp up in our code base, and remove daily blockers. We're bringing the Internet of Things (IoT) to the factory floor and Information Technology beyond just a help desk enabling exciting new possibilities for our software engineers. Intern activities may include: software application design, implementation, testing, prototype evaluation, technology investigations, debugging, and project management in areas such as: Software Development Information Security Networking and Infrastructure Cloud Engineering Artificial Intelligence/Machine Learning (AI/ML) Data Science/Data Analytics Basic Qualifications: Must be pursuing a bachelor's or advanced degree from an accredited college or university Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or anytime in the future. Preferred Qualifications: Minimum cumulative GPA of a 3.0 on a 4.0 scale Prior intern or co-ops within a related field Pursuing a degree in software or computer engineering, computer science, IT, or similar. Expected graduation date is December 2026 or beyond Foundational understanding of AI concepts (machine learning, natural language processing, generative & Agentic AI) and their practical applications in IT Ability to use enterprise approved AI tools/platforms (i.e. Co-Pilot, Github, Claude, Windsurf) to improve productivity, automation, and decision making. Awareness of responsible AI practices, including data privacy, security, and compliance. Comfort collaborating with cross-functional teams on AI-related initiatives or digital transformation efforts. Adaptability and continuous learning: The AI landscape is rapidly evolving, requiring IT professionals to continuously learn new technologies and advancements. Technologies we use: Object-oriented designs using C#, Java, Python, and other programming languages. Desktop, cloud, and mobile platform software development using Windows and Linux. TypeScript, React, Angular frameworks. Power BI and Power Apps Large, scalable distributed systems and/or SaaS solutions. What We Offer: Health Insurance including Medical, Dental and Vision 401k Flexible Work Schedule To learn more about our benefits package, please visit at ******************* For this role, the Base Salary Compensation is from $20-32/hourly. Actual pay will be based on factors such as skills, education, and experience. At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles. Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office. #LI-CS1 #LI-hybrid #DNI We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at *****************. Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

IT Service Desk Technician 1 **Applicants must be authorized to work in the U.S.; Sponsorship is not available for this position. INNOVATE without boundaries! At Milwaukee Tool we firmly believe that our People and our Culture are the secrets to our success -- so we give you unlimited access to everything you need to provide support to your business unit. Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest breakthroughs in the industry. Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction industry to make it happen. Your Role on Our Team: As an IT Service Desk Technician 1, you will be the primary IT contact for the Milwaukee Tool Business for all Level 1 / Level 2 and escalations from our Production Support team. This incldudes managing IT requests via walk ups, phone calls and ticket ques. You'll deliver exceptional customer service by troubleshooting and collaborating across support teams to resolve end user issues encompassing access, hardware (mobile, laptop, printer, etc.), and software-related problems. You'll be DISRUPTIVE through these duties and responsibilities: Work to evaluate and resolve technical problems for assigned and escalated service tickets Coordinates timely repair of computer equipment covered by third-party vendor maintenance agreements. Applies critical thinking to see incidents and issues to resolution Support both on-site and remote employees using remote administration tools and channels of intake (Tickets, Phone Calls, Messaging etc). Deploy hardware and software leveraging automated processes Coordinate and transition support items to other IT teams when required, following escalation procedures. Perform Account administrative functions to include account creation, password resets, group membership modification, group policy application/troubleshooting utilizing both Cloud and on prem tools. Comply with established procedures and work collaboratively with IT staff to ensure a robust, stable computing environment Demonstrated competency in supporting Windows operating systems Provide mobile device support for Apple iOS, Android operating systems Ability to travel to other Milwaukee Tool locations on occasion. Manage local vendor relationships for network, telecommunications, and AV support. Log all support actives in ITSM system Collaborate with Tier 2/3 personnel and management to propose technology recommendations and implement data-driven changes. Additional tasks as delegated The TOOLS you'll bring with you: 1-2 or more years of previous IT Support Outstanding written and verbal communication and documentation skills, with a service-oriented mindset Demonstrated ability to multi-task and manage competing priorities Strong customer service mindset Demonstrated MS Office, Windows 10/11 & General mobile device experience (iOS/ Android) Other TOOLS we prefer you to have: Experience with ITIL Practices and or Certification CompTIA + Highly collaborative team member capable of functioning effectively in both project and support models, working with a diverse range of individuals spanning various business units. Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to stand, walk, bend, stretch, reach, and effectively communicate with others in the workplace Sitting for prolonged periods of time Prolonged exposure to computer screens Repetitive use of hands and fingers to operate office equipment, machinery, hand tools and/or power tools Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus May require to wear personal protective equipment which includes, but is not limited to, safety glasses, gloves, and hearing protection May work in laboratories and/or controlled, enclosed, restricted areas Noise levels range from moderate to loud Must be able to lift up to 50 pounds at a time May require travel dependent on company needs We provide these great perks and benefits: Robust health, dental and vision insurance plans Generous 401 (K) savings plan Education assistance On-site wellness, fitness center, food, and coffee service And many more, check out our benefits site HERE. Milwaukee Tool is an equal opportunity employer.

Under the direction of the Customer Experience Leadership Team, the Customer Service Agent provides comprehensive support for customers using our connected fitness products, software applications, and online store. Agents handle a wide range of inquiries and technical issues across hardware, software, and order management channels, ensuring each customer receives accurate, timely, and professional assistance. This position requires adaptability in a dynamic environment, strong critical thinking abilities, and the capacity to manage multiple systems and communication platforms. Agents will support customers via phone, and email while collaborating cross-functionally with internal teams to ensure successful resolution of customer needs and contribute to continuous improvement initiatives. Responsibilities Customer Support: • Troubleshoot and resolve hardware, software, and connectivity issues, account access, firmware updates, and machine operation concerns. • Manage order-related inquiries such as status updates, shipping issues, returns, service provider visits, cancellations, and warranty or replacement requests. • Accurately document interactions, resolutions, and escalations in the ticketing systems. • Follow established diagnostic protocols, policies, and workflows to ensure consistency and efficiency. • Identify recurring issues and communicate trends or potential product concerns to leads or Tier 2 or leadership. • Meet or exceed departmental KPIs, including response times, resolution rates, quality assurance, and customer satisfaction goals Cross-Functional Collaboration & Internal Support: • Participate in cross-training and skill-building across functional areas to increase departmental flexibility and service coverage. • Collaborate with product development, quality, and logistics teams to ensure continuous feedback on product or process improvements. • Use knowledgebase for all troubleshooting, promotions, known issues, and software updates. Customer Experience & Continuous Improvement: • Demonstrate professionalism and empathy in all customer interactions to build long-term satisfaction and brand loyalty. • Proactively identify opportunities to improve the customer experience and operational workflows. • Support department initiatives related to process refinement, and quality enhancement. • Uphold company values by fostering teamwork, accountability, and integrity across all channels of communication. Requirements Education: • High school diploma or equivalent required. • Advanced degree or certificate preferred Experience: • Minimum 1-2 years of experience in customer service, call center, or technical support environment preferred. • Experience troubleshooting hardware, software, or connected devices strongly preferred. • Experience supporting order management, logistics, or e-commerce processes preferred. • Previous work within the fitness or consumer technology industry is beneficial. Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: • Health & Dental Insurance • Company paid Life Insurance • 401(k) • Time Off benefits • Product discounts • Wellness programs EOE/M/W/Vet/Disability #ZR

For one of our ongoing long-term multiyear projects we are looking for a Desktop Support Technician. The position is based out of Milwaukee, WI. Locals preferred but can be done remotely for the time being this year. Experiences: This Desktop Support position provides 3rd level (expert/advanced) technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, desktop deployment tools such as SCCM, LANDesk, MDT, etc., x86 desktops/laptops, Multi-Function Devices (print/fax/copier/scanner), MacBook devices and other supported wireless devices such as Windows Phone, Android, and/or iPhone/iPad. This position receives escalated level support issues from an internal help desk and serves as a mentor to other desktop support staff. The incumbent shall have 4 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. Very qualified candidates will be expected to package desktop applications (off-the-shelf and in-house developed) by way of a ticket based request system. Depending on the nature of the request, the software is to be formally evaluated, licensing requirements researched, installation steps documented, and final work approved. The incumbent shall have 5 or more years of experience in a Desktop Support position. Experience with a focus on application packaging and support with MSI tools such as Wyse or InstallShield, Scripting, and/or other desktop automation tools is preferred. The incumbent shall also be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. This Desktop Support person relies on extensive experience and judgment to plan and accomplish goals. This Desktop Support person is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on assigned projects. A wide degree of creativity, self-direction, and latitude is expected. Responsibilities: 5+ Years of experience to Remote Desktop 5+ Years of experience to Management Tools 5+ Years of experience to Remote Desktop 5+ Years of experience to Management Tools 3+ Years of experience to Technical Writing and Documentation 3+ Years of experience to Analytical/problem solving skills 3+ Years of experience to Customer Service