Information technology/support technician jobs in Shaker Heights, OH - 741 jobs

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. 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Start Your Career in Healthcare Information Technology Today! Getting your first job can be difficult when employers want experience, but to gain that experience, you need your first job. We bridge the gap between your education and professional career by helping you gain the experience and training you need within the Healthcare Information Technology Industry. Optimum Healthcare IT is looking for recent college graduates with an interest in moving into the Healthcare IT Industry. Our Optimum CareerPath training program will equip you with the tools needed for your success as a Healthcare IT Analyst. Healthcare IT Analyst Job Responsibilities: · The Healthcare IT Analyst will have primary responsibility for the design, build/configuration, testing, validation, documentation, and ongoing support for the Healthcare applications. · This position will implement, administer, and support assigned systems under the guidance of senior members of the team. · The position will have a good understanding of healthcare organizations, ancillary systems, and health system operations. · Analyze and document user requirements, procedures, and problems to automate or improve existing systems. Review system capabilities, workflow, and scheduling limitations. · Document workflows, configure and/or build activities, change management adherence, end-user notifications, training information, and status reporting in the appropriate system. · Develop, document, and revise system design procedures, test procedures, and quality standards. · Expand or modify the system to serve new purposes or improve workflows. · Review and analyze the system and performance indicators to locate problems and correct errors. Escalate problems and issues to the appropriate staff to ensure timely resolution. · Coordinate projects, schedule, and facilitate meetings as necessary to complete assignments. · Technical and functional analyst support of systems that may include Electronic Health Records platforms (Epic, Cerner), IT Project Management, ERP Systems (Workday, Oracle, PeopleSoft, UKG), ITSM applications (ServiceNow), data and analytics applications (Tableau, PowerBI), cloud deployments (GCP, Azure, AWS), and other digital platforms and services. Requirements: · Bachelor's Degree · US work authorization (This position is not open to any H1B /F1/ H-4 EAD OPT/STEM degrees) · Excellent communication skills (verbal and written) · Ability to exercise tact and good interpersonal skills · Superb analytical and time management skills required · Self-starter, self-motivated, high level of initiative · Result-focused, ability to solve complex problems and resolve conflicts in a timely manner · Internships or research project work are highly desired in a healthcare setting · Understanding of how data works and looks, coming from different formats, is preferred · Ability to travel during the training program if necessary

IT Support-Help Desk Analyst responsible for company-wide end-user support of Hardware, Software, Mobile devices, and PC refresh. Duties include investigating, researching, troubleshooting, and escalating issues in a timely and appropriate manner. Minimum six months to three years of HelpDesk/IT Support or Internship in the IT Support arena Windows, PC refresh exp, Active Directory, and hands-on exp supporting mobile devices. Troubleshooting hardware devices(keyboards/mouse) Must be on-site 5 days a week, with the potential of a hybrid schedule after 3 months of training. Additional Information All your information will be kept confidential according to EEO guidelines.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

20600 Emerald Parkway, Cleveland, Ohio 44135 United States of America Why Oatey? Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies: Oatey, Cherne, Keeney, Quick Drain, Hercules, Dearborn, Oatey Canada, William H. Harvey, Masters, Contact, Belanger, Lansas, and Durgo. At Oatey, we're doing big things - and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares - about you, our customers and our world. Ready to make an impact in a place where you matter? - Oatey Co. is a privately held global corporation that manufactures and distributes products for plumbing professionals and consumers. The company is headquartered in Cleveland, Ohio and has manufacturing and distribution facilities located in the United States, Canada, Mexico, and China. Oatey products can be found in residential and commercial applications and have achieved excellent brand name recognition with plumbing professionals and consumers. The company continually strives to offer innovative solutions to any plumbing application, and products are backed with the highest quality technical and customer support programs in the industry. 2026 Oatey Summer Internship Program - The Oatey Intern Experience Interested in an internship with challenging projects, high visibility, professional networking, development, and fun? Oatey is currently seeking college students for the summer of 2026 to join our award-winning program: The Oatey Intern Experience. Oatey offers a 12-week summer internship that will expose you to meaningful work and exceed your expectations. You will be a part of a diverse, collaborative team environment yet experience your own personal and individual growth. Our interns deliver excellence through high engagement and performance, which is why we often hire them post-graduation*. * Based on outstanding performance and organizational needs What we're looking for… The Oatey Intern Experience supports our growing organization by attracting talented students to develop them into future leaders. It is unique with one-on-one mentorship, developmental feedback and coaching, lunch series, engaging networking events and weekly forums. You will work closely with experts to develop your skills and gain valuable insight in your chosen career field. Additionally, you will have exposure to all leadership levels of Oatey. Lastly, you will have a great time networking with other interns and forge lasting relationships. Oatey offers a vigorous program that includes: Learning and Development • Peer Mentoring • Challenging Team Projects • Community Involvement IT Analytics Intern Position Summary: Under the general supervision of senior IT leadership, the intern will complete a variety of assignments to support modern analytics at Oatey to include ingestion of new data sources, creating new data pipelines and transformations, creating new reporting views in SQL, working alongside business teams in the creation of Power BI reports and dashboards, and further improving the overall analytics community with new training content and documentation. These assignments will make a positive contribution to Oatey as well as provide the student with “hands-on” work experience. Expectations & Accountabilities… Responsible for the creation of at least one Power BI dashboard addressing a complex business analytics requirement. This may include new data sources, additional data transformations, and building out the necessary visualizations. Replace the legacy Tableau dashboard for our Service Desk with a new one created with Power BI, enhance and extend the capabilities beyond current features. Work alongside the analytics team in addressing the analytics backlog of requests, enhancements and improvements to the reporting environment. Create new training materials; short to-do videos, data lineage documentation, quick reference guides, and other artifacts as required. Based on level of experience and skill, may be leveraged to do more complex data analysis and modeling to build out predictive analytics. Depending on progress, may be requested to explore the geo-spatial analysis and capabilities in Power BI to meet market analysis requests. Other duties as assigned. What you'll need to be successful… Education and Certification: Pursuing BA/BS in Information Technology & Business or equivalent/related degree. Year: Junior or Senior GPA: 3.0 or greater Self-starter with an inquisitive mindset Structured and analytical thinking Demonstrated high initiative Experience with Structured Query Language (SQL) and Power BI Familiarity with statistical modeling or other data science practices Excellent written and oral communication skills Compensation Range for the Position: $20.00 USDHourly Target Cash Profit Sharing for the Position: N/A Offer amount determined by experience and review of internal talent. Equal Opportunity Employer The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law.

We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience. This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT. Responsibilities Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development. Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM. Deliver remote support using industry-standard tools to resolve technical issues efficiently. Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow. Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect. Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing. Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance. Evaluate software and hardware compatibility to support system upgrades and application rollouts. Engage with external vendors for escalated issue resolution beyond internal support capabilities. Provide technical support for companywide meetings, events, and conferences to ensure seamless execution. Monitor ServiceNow trends and resolution history to identify and recommend preventative measures. Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience. Qualifications High School Diploma or GED required. Minimum of 2 years of experience in an IT support role. Experience working in a call queue environment is a plus. Familiarity with ServiceNow preferred. Demonstrated understanding of IT concepts and processes within an ITIL framework. Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments. Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building. Proven ability to collaborate effectively across technical teams and resolver groups. Excellent verbal and written communication skills. Commitment to representing the IT department professionally and positively in all business interactions. General awareness of cybersecurity best practices and ability to provide basic guidance to end users. We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted. #BPUS

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description POSITION:DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years · PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional. · Experience in medical technology support a plus as well. Additional Information For more information, Please contact Shubham ************

SUMMARY OF JOB: The Technical Support Analyst is responsible for providing 1st level support and coordination of incident resolution on behalf of the IT department. The Analyst will also conduct field visits to business locations for onsite troubleshooting and installation or replacement of equipment. The Analyst will report to the Help Desk Manager. DUTIES & RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO: Troubleshoot and resolve IT issues via phone, email and in-person channels for desktop pcs, laptops, mobile devices, software applications, network and peripheral equipment. Ensure all incidents are resolved against service level agreements including logging and tracking of support requests Partner with internal IT teams and vendors to resolve incidents Proactively learn and train peers on new products, services and technical solutions within organization Build and maintain knowledge base for support and incident management Configure new PCs using an SCCM imaging process and deploy to business locations. Participate in a weekly on-call rotation for after-hours support KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 1-3 years of experience working in a Help Desk or Service Desk role Associates or Bachelor degree in Information Technology or a related field preferred Basic operating system (desktop/OS), networking and applications experience including familiarity with Microsoft platforms (Windows 11, Server 2008 or higher, Active Directory, etc.), mobile devices (Apple and Android) Experience with PC imaging and hardware repair. Experience using incident and problem management ticketing solutions Experience with troubleshooting and escalation of incidents including documentation, diagnosing and following first-level-resolution steps Strong customer service ethic Excellent verbal and written communication skills Excellent analytical and problem solving skills Ability to prioritize and quickly resolve issues HowardHanna.com Hanna Holdings, Inc. affiliates and assigns are committed to providing equal employment opportunity to all employees and applicants for employment regardless of such factors as race, color, religion, sex, national origin, age, veteran's status or disability. The Company abides by all local, state and federal laws and regulations affecting the hiring of employees.

LOCATED IN AURORA, OHIO*** About Us LayerZero Power Systems Inc. is a globally recognized leader in providing state-of-the-art power distribution solutions for critical industries. With a strong focus on reliability, innovation, and customer satisfaction, we deliver advanced power systems products that ensure an uninterrupted and dependable power supply in mission-critical environments. Our customer base is comprised of companies in the data center (our main focus), financial, computer service provision, and semiconductor manufacturing sectors. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal customer base of existing Fortune 100 customers and an expanding portfolio of new customers. Position Description: IT Support Specialist The IT Support Specialist provides Tier 1 and Tier 2 technical support across the organization, ensuring that employees have reliable access to the hardware, applications, and systems they need to perform at their best. This role works hands-on with Windows devices, Microsoft 365, enterprise applications, networking basics, and manufacturing-floor tools. This is a great opportunity for someone early in their IT career who thrives in a fast-paced environment, enjoys solving technical problems, and takes pride in providing excellent service. Key Responsibilities: End-User Support Provide Tier 1 & Tier 2 support for desktops, laptops, mobile devices, and corporate applications. Troubleshoot issues involving connectivity, user identity/access, device performance, and software errors. Support both office employees and manufacturing-floor personnel. System Setup & Configuration Set up and configure Windows devices, printers, user accounts, MFA/security tools, and standard apps. Assist new hires with workstation setup and onboarding support. Application & System Support Assist with ERP system support and enhancements. Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and general business applications. Participate in new system rollouts, upgrades, and implementation projects. Ticketing & Documentation Log, track, and resolve support tickets according to defined SLAs. Maintain accurate documentation, device lifecycle records, and asset inventory. Report recurring issues to the IT team to drive long-term solutions. Operational Support Assist with hardware imaging, network troubleshooting, and basic IT maintenance tasks. Support IT initiatives and contribute to continuous improvement of support processes. Qualifications: Required 1-4 years of IT support, help desk, or service desk experience. Strong troubleshooting abilities across hardware, software, and networks. Excellent communication and customer service skills. Hands-on experience with: Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) Windows operating systems Basic networking (DNS, DHCP, Wi-Fi, VPN) Ability to support manufacturing-floor technology and work onsite as needed. Preferred Experience with ERP systems, ticketing platforms, or endpoint management tools. Exposure to Active Directory or Azure AD. Knowledge of IT asset management practices. Education Associate degree or higher in Information Technology, Computer Science, or a related field preferred. Equivalent hands-on experience will be considered in lieu of a degree. Industry certifications are a plus, including: CompTIA A+, Network+, Security+ Microsoft 365 Fundamentals (MS-900) Microsoft Certified: Modern Desktop Administrator Associate Who Thrives in This Role Someone who loves solving problems and helping people Someone who communicates clearly and stays calm under pressure Someone who is eager to learn and grow in an enterprise IT environment Someone who takes initiative and follows through What We Offer: Competitive pay with performance incentives 100% company-paid medical, dental, and vision 401(k) with company match 3 weeks PTO, 8 paid holidays, and 2 floating holidays Why You Will Love Working with Us: Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects. Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement. Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life. Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees. Salary Description $85,000 to $114,00

NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber. The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com. NWH is seeking a qualified Application Systems Support Specialist to join our IT team. This position will focus on the development and support of internal and third-party applications to facilitate efficient data flow and operational continuity. Preferred experience includes SQL Server, SSIS, SSRS, SSMS, Secure File Transfer (sFTP), SmartConnect, SmartPost, and API-based solutions. This role requires close collaboration with both internal teams and external partners. Key Responsibilities * Actively monitor and address issues promptly to reduce system downtime * Develop, configure, implement, and support integrations connecting internal business applications with external partner systems * Provide Level 1 and 2 support for in-house and third-party applications, data pipelines, and systems integrations * Build, manage, and document API integrations (REST, SOAP, JSON XML), including authentication methods (OAuth, API keys, Pgp keys, etc.) * Collaborate with business and IT teams to collect requirements and convert them into scalable integration solutions * Ensure application system integrations comply with performance, security, and compliance standards * Maintain comprehensive documentation of data flows, system mappings, and integration processes * Support system upgrades and migrations by ensuring compatibility and continuity of integrations Qualifications * 3-5 years of demonstrated experience managing complex system integration projects * Bachelor's degree preferred * Strong SQL skills * Understanding of data transformation and mapping techniques * Experience using SQL to validate, test, and troubleshoot integration data flows * Strong knowledge of API development, management, and testing including authentication methods * Skilled and experienced in scripting or programming languages such as C#, Python, or PowerShell * Hands-on experience with SQL Server Integration Services, SmartConnect, SmartPost (or similar integration platforms) * Working knowledge and experience with Windows server and cloud environments * Ability to identify, analyze, and resolve problems with clear and effective communication * Familiarity with manufacturing ERP or financial systems integrations (e.g., Microsoft Dynamics GP, Epicor, or similar platforms.) Preferred Skills * Knowledge of EDI transactions and other B2B integration protocols * Familiarity with data governance and security best practices * Knowledge of integration design patterns and best practices * Familiarity with version control systems (Git) and CI/CD pipelines * Understanding of manufacturing processes and industry-specific data flows * Ability to manage and prioritize multiple tasks and projects in a dynamic manufacturing environment NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.

World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight. We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We're growing - join our World Group family today! World Group | Our Culture: ******************************************* World Group | About: *************************** About This Role: World Group is currently looking for a systematic and collaborative person to join our family as an IT Technical Support Specialist for our Corporate Headquarters located in Rocky River, OH! The IT Technical Support Specialist provides technical support to end users by researching and answering questions, troubleshooting problems and maintaining workstation. Does this sound like you or fit your experience? Get in touch with us by applying here. Duties and Responsibilities Provides answers to clients by identifying problems, researching answers and guiding client through corrective steps. Creating and Maintaining user accounts in an Active Directory hybrid environment Enrolling Users, Updating and Maintaining MDM profiles within Workspace ONE. Troubleshooting and assisting end users within Horizon VDI Environment. Directing employees on how to setup company workstations or physically setting them up. Setting up (Laptops with docking stations and dual monitor setups) Troubleshooting and configuring company printers (print server). Maintaining and updating location access withing Brivo. Qualificitions Problem Solving Skills 2+ Years of Help Desk Experience Excellent Verbal Communication Skills Microsoft Operating Systems Phone Skills Excellent Customer Service Skills Quality Focus PC Proficiency System Administration is preferred, but not required. Education High School Diploma or GED required Bachelor's Degree preferred Working Conditions Normal office working conditions with low noise level in an open environment Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job. Regularly required to talk and hear Ability to sit for extended periods of time Ability to perform desk-based tasks Benefits/Perks: Competitive compensation Benefits package: Medical, Prescription, Dental, Vision Life, AD&D, & Disability insurance Employee Assistance Program Financial planning 401(k) plan with up to 6% company match Paid Time Off Professional development & growth opportunities Tuition assistance Casual dress code Flexible work arrangements Bonus Eligibility

Job Description Firm: Meaden & Moore is a leading CPA and business consulting firm, recognized for excellence in both the workplace and with our clients. We are a nine-time winner of The Plain Dealer's Top Workplaces, a seven-time recipient of Ohio Magazine's Best Places to Work and consistently ranked among the Top 50 Best of the Best Firms by Inside Public Accounting. These accolades highlight how our firm is managed and reflect our commitment to fostering a supportive and dynamic environment-one that nurtures career growth and provides long-term opportunities for advancement, leadership, and potential ownership. Since 1919, we have been dedicated to delivering exceptional professional services across accounting, tax, forensic, and consulting disciplines. Our expert team-CPAs, CFEs, CFFs, advisors, and auditors-brings deep expertise, insight, and tailored strategies to help clients navigate complex challenges, enhance business success, and thrive in today's global economy. Role Summary: As a Desktop Support Analyst, you'll be a key member of our IT team, empowering colleagues to work efficiently and securely in a hybrid, technology-driven environment. You'll provide hands-on and remote support, champion digital transformation, and help shape the employee technology experience. Responsibilities: Serve as a trusted partner for end users, providing responsive support for hardware, software, and connectivity issues-onsite and remotely. Proactively monitor, diagnose, and resolve incidents using modern ITSM tools and automation platforms. Maintain and optimize device and software inventories, leveraging cloud-based asset management and analytics. Collaborate with IT and business teams to streamline onboarding, device deployment, and lifecycle management. Support a diverse range of devices (PCs, Macs, tablets, mobile, peripherals) and ensure seamless integration with cloud services, collaboration platforms, and enterprise applications. Document solutions, best practices, and knowledge articles to enable self-service and continuous improvement. Participate in technology evaluations, pilot programs, and recommend innovative solutions to enhance productivity and security. Contribute to IT projects, including system upgrades, migrations, and digital workplace initiatives. Ensure compliance with security, privacy, and accessibility standards. Provide after-hours support as part of a rotating on-call schedule to maintain business continuity. Qualifications: Passion for technology and a growth mindset-staying current with IT trends, cloud solutions, and digital workplace tools. Strong communication and collaboration skills, with a focus on delivering exceptional customer experiences. Ability to work independently and as part of a cross-functional team in a fast-paced, agile environment. Experience supporting Windows, mac OS, and mobile platforms; certifications (CompTIA, Microsoft, Apple, or HDI) are a plus. Familiarity with cloud productivity suites (Microsoft 365, Google Workspace), endpoint management, and cybersecurity best practices. Organizational skills and attention to detail for managing multiple priorities and projects. Associate or bachelor's degree in Information Technology or related field, or equivalent experience. 3+ years in IT support or a similar role. Work Environment & Flexibility: Hybrid work options available; occasional travel to company sites may be required. Ability to lift and move equipment as needed. Willingness to adapt to changing business needs, including extended hours during peak periods. Our Commitment to Diversity and Inclusion: Our human capital is the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Compensation and Benefits: Determining actual compensation relies on many factors including individual candidate experience, qualifications, and comparable benchmarks. Base compensation for this role typically ranges between $31 and $34 an hour. Additionally, we offer discretionary year-end bonuses to supplement your compensation package. We also offer a comprehensive benefits package that includes your choice of medical programs, generous PTO and holidays, 401k matching, profit sharing, various perks, and several bonus opportunities.

I am looking for a Help Desk/IT Support Analyst for a direct hire opportunity in Downtown Cleveland. I found your resume on line and would like for you to review the information below. If this description looks like an opportunity you would like to consider, forward me a clean version of your most current resume. If you know someone who may be a fit otherwise, feel free to share my contact information with them. ************ x208 or [email protected] Job Title: IT Support Analyst (Help Desk) Status : Non-exempt (overtime paid) Work Schedule: Th, Fri, Sat, Monday 12pm till 10pm SCOPE OF RESPONSIBILITY: IT Support is the team responsible for servicing support queries to the global IT support telephone numbers and mailboxes. The team is based in Cleveland, Ohio. IT Support Analysts are responsible for the initial contact and support of the end user community for Firm-wide hardware, business critical applications and simple networking issues by investigating, researching, troubleshooting and/or escalating issues in an efficient manner. Technology-related queries are received from internal and external clients via telephone, email, third party vendors, or walk-ups and recorded in the team's service desk management tool (ServiceDesk Plus). The position reports to the local IT Support Manager with a dotted line to the remote IT Support Manager, forming an international support team. The IT Support Analyst is required to have a good working relationship with the end-user community, vendors and all other areas of the Technology department. PRIMARY DUTIES: Answers IT Support phones in a polite and professional manner and responds to support queries submitted by email and other means in a timely manner. Monitors IT Support voice mailbox. Obtains accurate and pertinent details and records all requests into the service desk management tool. Categorizes and prioritizes incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue. Escalates tickets which cannot be resolved to the appropriate technology teams, such as Technical Infrastructure, Systems Development, Practice Support, and office-level technology support staff. Assists in the resolution of all technology-related questions or problems. Areas of support include: Dell laptops and desktops, HP printers, Microsoft Office 2010, Legal MacPac, Best Authority, Nuance, iPhone, iPad, Android, BlackBerry and remote access tools. IT Support team maintains ownership of all requests and follows up with users and colleagues to ensure that calls are handled within the set timescales. Performs follow-up on resolved calls as requested. Reports relevant facts for any reported system problems such as malfunctions, slowdowns, or other anomalies to the appropriate technology team. Assists with the communication of problems within the IT Support team and the Technology department using the Problem feature in the service desk management tool. Researches, develops and documents best practices and standard procedures using the knowledge management features of the service desk management tool. Shares knowledge and experience with colleagues across the department. Assists in the creation and review of end-user documentation to ensure accuracy and consistency. Assists with project work, such as testing new software, training new hires and providing insight into any end-user support issues on all new software and projects, as time permits. Other collateral duties, as assigned. Qualifications MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High School Diploma Three years computer-operations experience, preferably in a Windows environment Advanced educational courses are preferred SKILLS Experience of working within a customer service environment Knowledge of Microsoft Office Professional 2010 or earlier Knowledge of Microsoft Windows 7 or earlier Knowledge of desktop applications and their use in a legal environment Experience with PC-based systems, mobile devices and remote access tools Suitable IT qualification at NVQ level (or equivalent) is desirable PERSON SPECIFICATION Focus on customer care Ability to empathize with people Excellent communication and interpersonal skills Good attention to detail Good organizational skills Ability to work well under pressure Ability to multitask Additional Information Direct Hire

Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a plus! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Connectwise RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a plus! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Connectwise RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job brief: We are looking for enthusiastic Rapid Response (Helpdesk) Team Members to provide technical assistance to our clients on Information Technology and IT Security-related inquiries. You will answer queries on technical issues and assist clients in resolving them. An excellent Rapid Response Team Member must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to assist business clients who are not familiar with IT-related subjects. Responsibilities: Serve as a technician for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques, tools, and pertinent questions, and remote access to computer systems Determine the best solution based on the issue and details provided by clients Walk the client through the problem-solving process and confirm the problem is resolved Direct unresolved issues to other team members experienced in the issue Provide accurate information on IT products and services Record events, problems, and their resolution in our Connectwise ticketing system in real-time Follow-up and update client status and information Pass on any feedback or suggestions by clients to the appropriate internal team members Identify and suggest possible improvements in procedures and processes Requirements Proven experience with technology in a client support role Tech-savvy with working knowledge of some or all of the following; Cloud Servers and workstations, PCs, Servers, VoIP phone systems, IT Security, office automation products, operating systems, networking, and remote assistance Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve technical issues Excellent communication skills Customer-oriented and client-focused.

About World Group: World Group was founded over 60 years ago as a pioneer in vessel agency services on the Great Lakes. Today, we are home to a portfolio of globally trusted brands that deliver customers end-to-end supply chain and logistics solutions, backed by innovative technology to provide visibility and data like never before. With industry-leading products in ocean drayage, domestic trucking, freight forwarding, air freight, customs house brokerage, vessel husbandry, and warehousing and distribution…customers around the globe use the services of our family of brands: ContainerPort Group, UWL, World Distribution Services, and World Shipping, Inc. to simplify supply chains and reliably move freight. We move the world with people who care. Our award-winning, industry-recognized culture is anchored in our people across the country, and the passion they bring to each day. We're growing - join our World Group family today! World Group | Our Culture: ******************************************* World Group | About: *************************** About This Role: World Group is currently looking for a systematic and collaborative person to join our family as an IT Technical Support Specialist for our Corporate Headquarters located in Rocky River, OH! The IT Technical Support Specialist provides technical support to end users by researching and answering questions, troubleshooting problems and maintaining workstation. Does this sound like you or fit your experience? Get in touch with us by applying here. Duties and Responsibilities Provides answers to clients by identifying problems, researching answers and guiding client through corrective steps. Creating and Maintaining user accounts in an Active Directory hybrid environment Enrolling Users, Updating and Maintaining MDM profiles within Workspace ONE. Troubleshooting and assisting end users within Horizon VDI Environment. Directing employees on how to setup company workstations or physically setting them up. Setting up (Laptops with docking stations and dual monitor setups) Troubleshooting and configuring company printers (print server). Maintaining and updating location access withing Brivo. Qualificitions Problem Solving Skills 2+ Years of Help Desk Experience Excellent Verbal Communication Skills Microsoft Operating Systems Phone Skills Excellent Customer Service Skills Quality Focus PC Proficiency System Administration is preferred, but not required. Education High School Diploma or GED required Bachelor's Degree preferred Working Conditions Normal office working conditions with low noise level in an open environment Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to safely perform the essential functions of this job. Regularly required to talk and hear Ability to sit for extended periods of time Ability to perform desk-based tasks Benefits/Perks: Competitive compensation Benefits package: Medical, Prescription, Dental, Vision Life, AD&D, & Disability insurance Employee Assistance Program Financial planning 401(k) plan with up to 6% company match Paid Time Off Professional development & growth opportunities Tuition assistance Casual dress code Flexible work arrangements Bonus Eligibility Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

and does not require you to move or relocate before hire.** Company Overview: E-Typist, Inc. is a forward-thinking and remote-friendly business that leverages cutting-edge technologies, including Office 365, OneDrive, Slack, SharePoint, and transcription software, to enhance collaboration and productivity. We are seeking a highly skilled and customer-focused Transcription Technology Support Specialist to join our team. This role is ideal for individuals who thrive in a dynamic, remote work environment and are passionate about providing top-notch technical support in the field of transcribing. Position Overview: As a Transcription Technology Support Specialist at E-Typist, Inc., you will be a key player in ensuring seamless operation and user satisfaction with our technology stack including equipment used for legal and general transcription. Your primary responsibilities will include troubleshooting technical issues, providing user support, and maintaining the functionality of essential tools such as Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment. Key Responsibilities: User Support: Provide remote technical support to end-users, addressing inquiries and resolving issues including but not limited to Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment Assist users with account setup, configuration, and access permissions. Troubleshooting: Diagnose and troubleshoot software and hardware issues, ensuring quick and effective problem resolution. Collaborate with software providers to escalate and resolve complex technical issues. Training and Documentation: Develop and deliver user training sessions on the effective use of our technology stack. Create and maintain comprehensive documentation for common issues and solutions. Collaboration Tools Management: Administer and maintain Slack channels, ensuring proper access, organization, and integration with other tools. Manage SharePoint sites and permissions to facilitate efficient collaboration. Software Integration: Ensure seamless integration and functionality between various software applications, including transcription software. Security and Compliance: Implement and enforce security best practices for remote users, with a focus on data protection and compliance. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience in technical support roles, preferably in a remote work setting. Proficient in troubleshooting issues related to Office 365, OneDrive, Box, Slack, SharePoint. Experienced with transcription software and related equipment. Strong understanding of remote collaboration tools and their configurations. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a remote team environment.

Crane Technician For more than 150 years, Morgan has been committed to offering world class solutions for the metals industry. At Morgan, we position our customers for success by collaborating with them to enhance safety, improve efficiency, and deliver value through the world's most advanced material handling systems-while building a better future for our employees and community. Due to growth, we are looking for a full-time Crane Technician to join our team in Alliance, OH You will assemble, install, and maintain Morgan's industrial overhead cranes at customer sites across the U.S while ensuring that innovation comes standard with every order. Join our team to help us fulfill our vision: To challenge the possibilities of today by thinking differently. Responsibilities: Assemble, install, wire, and commission Morgan industrial overhead cranes at customer sites across the U.S. Perform preventative maintenance on overhead cranes Inspect mechanical and electrical systems on overhead cranes Troubleshoot and repair mechanical and electrical systems, including AC and DC electrical systems Must be able to work safely and efficiently at heights of up to 100 feet Education/Experience: High school diploma or equivalent At least 1 year experience in a related industry Welding experience is a plus Ability to read blueprints and use metrological instruments such as micrometers Basic organization, communication, and problem-solving skills Must have own tools Skills in one or more of the following areas preferred: Millwright work Iron work Pipefitting Electrical meters Basic machining Basic welding Basic rigging Benefits: Competitive wages Comprehensive benefits package, including: Health insurance Dental insurance Vision insurance Life insurance 401(K) 401(K) matching Paid time off About Morgan: For more than 150 years, Morgan Engineering has created a legacy as a world leader in material handling systems. Through the design, production and service of large-scale industrial overhead and gantry-type cranes and mill equipment, we provide the innovative technology and engineering expertise to move our clients' businesses forward. To learn more about our company or apply for this position, visit ************************** Disclaimer: Morgan Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.