IT Systems Support
Information technology/support technician job in Jupiter, FL
Primary Purpose of the Role
The IT Systems Support role is responsible for providing day-to-day technical support, managing workstations and business applications, and maintaining key IT systems throughout the organization. This role focuses on delivering high-quality service desk support to employees, ensuring reliable system performance, and assisting with the administration of NetSuite, warehouse management software, and other critical business applications.
Essential Duties and Responsibilities
Serve as the primary contact for IT support tickets, delivering professional, customer-focused technical assistance to employees and customers.
Troubleshoot and resolve hardware, software, and network issues, ensuring timely and accurate resolutions.
Administer Microsoft 365 services including Teams, SharePoint, OneDrive, Exchange, and Office applications.
Manage new hire onboarding from an IT perspective, including workstation setup, Windows installation, account provisioning, phones, and software configuration.
Assist with administration of NetSuite and warehouse management software, including user support, permissions, and troubleshooting.
Configure and support endpoint management tools such as Intune, security tools, and backup solutions.
Maintain IT asset inventory, including hardware tracking, lifecycle management, and replacement planning.
Support IT infrastructure across on-prem and cloud environments including servers, networking hardware, and critical systems.
Test and validate system changes, updates, and patches prior to deployment.
Maintain detailed documentation of systems, procedures, configurations, troubleshooting steps, and business processes.
Ensure IT security practices are followed, including access control and data protection.
Provide occasional after-hours or on-call support for emergency issues.
Collaborate with cross-functional teams to understand technology needs and support business operations.
Assist in office space planning and device deployment for new workspaces.
Required Knowledge, Skills, and Abilities
Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
Minimum of 3 years in IT support, help desk, or system administration roles.
Strong troubleshooting, analytical, and problem-solving skills with a customer-first mindset.
Experience administering Microsoft 365 and managing desktop systems in a Windows environment.
Familiarity with ITIL/ITSM processes and ticketing systems.
Exposure to NetSuite or other ERP solutions required; warehouse management software experience strongly preferred.
Ability to handle multiple priorities in a fast-paced environment.
Excellent communication, documentation, and organizational skills.
Experience with Intune, LastPass, or similar enterprise tools is a plus.
Ability to work independently or collaboratively as part of a team.
Working Conditions
Standard office environment with occasional time in warehouse or production areas as needed.
May require after-hours or weekend work for system maintenance or urgent issues.
Must be able to lift up to 50 lbs and perform physical tasks such as bending, standing, or extended sitting.
Information Technology Specialist
Information technology/support technician job in Fort Pierce, FL
Technical Support Analyst - 3-Month Contract (Fort Pierce Area)
Looking for an opportunity to make an impact on a high-visibility technology rollout? Join Visionaire Partners as a Technical Support Analyst and help drive a mission-critical implementation.
What You'll Do:
Spend about 70% of your time setting up and breaking down equipment, 30% troubleshooting and repairs
Shadow and support the lead technician
Replace outdated hardware (8GB PCs and 4:3 monitors)
Handle hardware swaps for new systems, label printers, scanners, iPads, and more
Keep workstations tidy and professionally organized (because cable chaos is never a good look)
Manage inventory, follow device naming conventions, and escalate printer issues as needed
Support SIM/TCP training sessions and related equipment
Follow IT security processes and contribute to continual improvement initiatives
What You Bring:
1+ year of tech support experience (hardware, software, Windows, MS Office, AD, networking)
Strong deskside troubleshooting skills
Ability to image, configure, and re-image PCs with approved apps and systems access
Excellent documentation, communication, and customer service chops
Flexibility to work some weekends or on-call shifts
Valid driver's license, reliable vehicle, and ability to transport IT gear between offices
Must pass background and drug screening (marijuana excluded)
Details:
Contract Duration: Jan 9, 2026 - Apr 9, 2026
Location: On-site across Fort Pierce area offices
Perks: Visionaire Partners offers a competitive W-2 contractor benefits package, including 401(k) with match, health coverage, FSAs, life and disability insurance, and more.
Desktop Support Specialist
Information technology/support technician job in West Palm Beach, FL
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 3+ years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Deployment Technician
Information technology/support technician job in West Palm Beach, FL
ON - SITE 5X a week in West Palm Beach, FL
Desktop Technician
Detailed description:
• Perform job duties in accordance with established agency and department processes and procedures.
• Install, support and troubleshoot desktop and mobile computers, printers, scanners and other associated peripherals.
• Image computers using specified tools and add additional software as appropriate.
• Provide troubleshooting and support of commercial off-the-shelf and custom-developed software applications.
• Updates and maintains records of work, documenting troubleshooting process, operations, modifications, system activities, request fulfillment and issue resolutions.
• Distribute equipment to IT personnel and those outside IT as appropriate; document distributions in inventory systems.
• Migrate data from old equipment to new equipment.
• Accept equipment from IT personnel, prepare for redeployment or process for disposal (survey) including documentation and inventory adjustments.
• Process and correct discrepancies in documentation, mismatches and errors for equipment inventory.
• Asset fellow team members with technical work.
• Perform moves of user-based and inventories equipment individually or in batches as needed.
• Communicate and coordinate with technical leads, other employees, vendors, project team members and other sections of the agency to complete tasks and projects assigned.
• Prepare and complete various forms, logs, lists, requests, charts, diagrams, reference materials, inventory systems; reviews, processes, forwards, distributes or retains as appropriate.
• Escalate issues to proper support tiers thru IT Support Lead(s).
• Performs other duties as assigned by management.
Job requirements:
High school diploma or GED plus one of the following:
College level coursework or vocational/technical training in computer science, programming, repair or operations
One or more years' previous experience and/or training involving personal computer repair and programming
PREFERENCES: Associates Degree in related field; CompTia A+ Certification or at least one Microsoft Technical Certification
IT Workflow Specialist
Information technology/support technician job in Fort Pierce, FL
The IT Workflow Specialist supports the design and implementation of technology-driven workflow improvements across the organization. This position focuses on identifying opportunities to enhance efficiency, accuracy, and service delivery through automation, process optimization, and the responsible integration of artificial intelligence (AI). Reporting to the IT Director, the IT Workflow Specialist collaborates with departments to streamline operations, improve user experience, and ensure all solutions align with security, compliance, and organizational goals.
Essential Functions:
Analyze, document, and evaluate departmental workflows to identify opportunities for automation or AI enhancement.
Design and implement optimized workflows using approved IT and AI tools (e.g., Microsoft Power Automate, Copilot, ChatGPT Enterprise, or similar platforms).
Develop and maintain process documentation, user guides, and standard operating procedures.
Collaborate with department managers to test, deploy, and refine workflow improvements.
Ensure all solutions comply with data security, privacy, and records management policies.
Develop and deliver training to staff on the use of AI-enabled and automated workflow tools.
Serve as a liaison between technical teams and end users to ensure practical, sustainable outcomes.
Track and report performance metrics to evaluate the effectiveness and impact of workflow changes.
Stay informed on emerging technologies, automation practices, and responsible AI use within the public sector.
Competencies:
Strong understanding of workflow design, process mapping, and business analysis methods.
Working knowledge of automation and AI tools used in operational efficiency and data management.
Ability to communicate technical concepts clearly and effectively to non-technical staff.
Excellent problem-solving, analytical, and organizational skills.
Attention to detail and commitment to delivering high-quality results.
Ability to manage multiple projects and priorities effectively.
Demonstrated commitment to ethical technology use, data security, and transparency.
Minimum Qualifications:
Bachelor's degree in information systems, computer science, business administration, or a related field; or equivalent combination of education and experience.
Three years of experience in systems support, business workflow analysis, or process improvement.
Experience implementing or supporting workflow automation and AI-enabled technologies.
Preferred Qualifications:
Experience in a public sector or regulated environment.
Certification in Lean, Six Sigma, or Business Process Management.
Familiarity with responsible AI principles or digital transformation initiatives.
Additional Considerations:
Responsibilities listed are to be considered specific but not necessarily inclusive of all activities.
All new employees must successfully complete a six-month probationary period during which time their performance will be evaluated. Failure to meet the performance standards of this position will result in termination or reassignment as determined by the Tax Collector or Chief Deputy Tax Collector.
All employees serve at the pleasure of the St. Lucie County Tax Collector. The Tax Collector as an Elected, Constitutional Officer retains the right to make personnel changes and decisions deemed necessary to carry out the duties of the office and serve the people of Saint Lucie County.
Technical Support Specialist
Information technology/support technician job in Boynton Beach, FL
Description:
International College of Health Sciences (ICHS) is seeking a Technical Support Specialist to provide comprehensive technical and administrative support across multiple campus systems and platforms. This position is essential in ensuring smooth daily operations for students, faculty, and staff by managing user accounts, coordinating on-campus technology needs, and serving as a primary resource for troubleshooting and technical training. Located in the vibrant Boynton Beach area of Florida, ICHS is committed to fostering a secure, efficient, and technology-enabled learning environment.
Purpose
The Technical Support Specialist will serve as a key technical administrator and support lead, managing user access, training staff, coordinating on-campus technology logistics, and supporting the college's digital infrastructure. This role is critical to maintaining the integrity, security, and efficiency of campus systems and supporting the institution's mission of delivering high-quality healthcare education.
Responsibilities
System Administration and User Support
Serve as Zendesk Admin: add users, manage accounts, passwords, and macros, and train staff on platform features.
Act as Bookings Admin: create and manage shared booking links for college events, on-campus testing, virtual meetings, and new staff orientation; train new employees on personal bookings settings.
Manage Shiftboard platform: create and add bulk profile accounts for students and faculty, manage student thresholds, disable inactive profiles, add new clinical sites, and manage user access.
Create bulk templates for new users/students in Typhon.
Network and Security Administration
Limited Active Directory administration: access server via Remote Desktop, create and manage staff/faculty accounts for on-premises access, enable/disable users, and update user profiles.
Office 365 administration: update whitelist domains or users in Exchange, unlock restricted student emails in Defender.
Administer Avigilon Alta/Open Path: create, assign, and manage security access cards; schedule events for suite access; manage remote access credentials for emergencies.
On-Campus Technology Coordination
Local On-Campus Admin: bypass system admin requirements for time sync, external hard drive access, and application installation.
On-Campus Testing Coordinator: assign and organize suites for testing and presentations, consult with Deans for residency weeks, prepare laptops and devices, update security settings, set up and break down testing environments, and assist guest speakers.
Vendor and Event Support
Liaise with third-party vendors regarding equipment needs (access points, switches, server maintenance, new installations).
Organize and support campus events with technical setup and troubleshooting.
Team Leadership and Training
Train and coach support staff on systems and processes.
Review support tickets, student meetings, and projects for quality and efficiency.
Organize support staff scheduling for campus events and operational needs.
Requirements:
Qualifications
Education / Experience / Knowledge
Associate degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
2+ years of experience in technical support, IT administration, or help desk roles.
Must have experience working in an educational environment (school, college, or university)
Strong interpersonal skills and a customer-oriented mindset
Ability to work independently and as part of a team
Experience administering platforms such as Zendesk, Office 365, Active Directory, and similar systems.
Strong troubleshooting, organizational, and communication skills.
Proficiency in Microsoft Office Suite and remote desktop tools.
Ability to train and support users with varying technical backgrounds.
Desired
Bachelor's degree in related field.
Experience in higher education or healthcare environments.
Familiarity with Shiftboard, Typhon, Avigilon Alta/Open Path, and booking platforms.
Vendor management experience.
Additional Information
At no time may work be performed, or computer systems accessed, from outside of the U.S. Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note that the responsibilities outlined in this job description are not exhaustive and may be supplemented as necessary.International College of Health Sciences provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
System Support Technical Specialist
Information technology/support technician job in Stuart, FL
Are you ready for what's next?
Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.
Navico Group is a stand-alone division of Brunswick, the world's largest recreational marine business. We are seeking a System Support Technical Specialist to join our team.
The Field Service Technical Specialist is a critical team member of the Technical Support team. These team members have three primary roles within the Support Services team: Provide expert technical advice to Navico Group customers including OEMs, Manufacturers, dealership technicians and consumers; Help improve reliability and serviceability of Navico Group Connect/Integrated products; Author and maintain service information and solutions including knowledge and FAQs.
At Brunswick, we have passion for our work and a distinct ability to deliver.
Essential Functions:
Diagnose and troubleshoot technical issues regarding Navico Group Connect/Integrated systems on marine, RV and other vehicles, including:
Diagnosing systems using electronic test equipment
Interpretation of fault codes
Adjustments and setting for hydraulic, electrical and application performance.
Development of processes related to equipment repairs and preventative maintenance.
Answer escalated technical questions from internal and external NAVICO GROUP customers using personal knowledge, experience and available references while maintaining awareness of the cost of repair and vehicle uptime.
Document all technical questions and data into the contact management system for:
Future reference by other support team members
Creating new and improving upon current technical documents
Identifying emerging product or application issues and deliver this information to quality, engineering, manufacturing and product management to improve reliability and serviceability.
Maintain relationships with other internal teams including, quality, product management, engineering and manufacturing to provide regular informal feedback of current issues that customer and consumers are experiencing with Navico Group Connect/Integrated systems.
Support other Support Services initiatives as needed including field visits, periodic audits and training.
Provide “Project Brief” handoff and additional training to associated Service teams.
Support of PPC committee through Rapid Response Team
Provide OEM service specific trainings in relation to Navico Connect projects.
Skill Requirements:
Proven advanced troubleshooting skills and experience/ability to work through conflict and use effective problem-solving techniques.
Problem solving and analysis; interpersonal relations; verbal and written communications; organization and leadership
Proven ability to read and interpret documents such as safety rules, schematics, operation and maintenance manuals in English
Team player with good organizational skill and time management.
Comfortable in a lab to be able to setup and test a problem the customer might be having
Excellent communication skills (active listening, writing, speaking & telephone)
Excellent organizational, oral and written communication skills to effectively communicate with the team and customers.
Capability to read and understand technical documentation and vessel specifications.
Knowledge of and experience with marine and/or mobile AC electrical systems and marine and/or mobile DC electrical systems.
Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.
Required Qualifications:
Bachelor's Degree preferred
3+ years of technical experience on mobile equipment
Experience with Navico Group products
Electrical or Electronic experience on mobile equipment
Technical, Customer or dealership experience
Preferred Qualifications:
ABYC / RVIA Electrical Certification preferred
NMEA Certification preferred
Working Conditions:
Travel requirements 35% and above
The anticipated pay range for this position is $48,800 - $90,600 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.
At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate's qualifications and the business context.
This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.
Why Brunswick:
Whatever tomorrow brings, we'll be at the leading edge. As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, health benefits, paid time off, a robust Wellness Program, and much more. In addition, we're proud of being recognized for making a splash with numerous awards!
Next is Now!
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.
Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact ****************************** for support.
For more information about EEO laws, - click here
Brunswick and Workday Privacy Policies
Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: ****************************** or ************.
All job offers will come to you via the candidate portal you create when applying through a posted position through https:///************************** If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at ************ or ******************************.
#Brunswick Corporation
Auto-ApplyIT Support Technician II - Palm Beach Gardens, FL
Information technology/support technician job in Palm Beach Gardens, FL
Dedicated IT
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.
At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
We are searching for multiple Level 2 Support Technicians to augment our Mid-Market and SMB Service divisions and play a pivotal role in continued growth as we advance as to being a top 5 privately owned (non- private equity backed) MSPs in the United States.
If you would like to know more about Dedicated IT, click the links below:
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Position Summary
Location: West Palm Beach, FL
Schedule: 8 AM - 5 PM, 9 AM - 6 PM EST, other shifts potentially available. 3/2 Hybrid schedule available after 90 days
Salary: Up to $65,000
Support Technicians help our clients manage their technology, support their employees, and respond to day-to-day support needs. Working in the Dedicated IT Service Desk provides an experience of learning and managing systems of all shapes and sizes across the healthcare industry. Employees can expect to be equipped with modern hardware, tools that automate the ability to deliver an amazing experience, and systems that level up skills and experience.
Support Technician II's are customer-oriented individuals that provide technical support to users efficiently and accurately. They primarily focus on fielding all incoming calls and assisting with e-mailed tickets as needed, as well as assisting and mentoring ST1. Support Technician II's are considered DIT's core technical team that support a large variety of clients, solving their technical problems through creative problem solving.
We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.
Functions of Support Technician - Level 2
• Handle support tickets and work to resolve client issues within SLA times
• Work with team, Service Delivery Manager, and Team Lead to provide top quality service
• Work on a variety of basic to complex issues requested by end users
• Create tickets, document detailed notes, and accurately tracking time
• Update technical documentation in system
• Own and work email tickets when not answering calls or when requested
• Escalate requests or tickets to Team Lead with detailed notes of attempted remediations and recommended solutions
• Train/Mentor and Assist Support Technician I's
• Identify possible Major Incidents and notify Team Lead/Service Delivery Manager immediately
• Find alternative workarounds to problems when established procedures fail
• Train users in supported software & hardware
• Assist clients with the installation of business line software and related services for infrastructure or end-user
• Vendor management for client related support ticket resolution
• Ensuring all cases are followed up on in a timely manner
• Provide timely updates to clients
• Assist in training new employees
Technical Skills Required
• Ability to solve problems without specific instructional guidance
• Observe daily activities to learn overall IT Infrastructure, methods, and industry standards
• Assist clients with the installation of business line software and related services
• Train users in supported software & hardware
• Work with vendor support contacts to resolve technical problems with Equipment & software
• Ability to explain technical information in simple terms
• Intermediate to advanced experience supporting/troubleshooting:
o Workstation hardware
o Windows/Mac OS
o Mobile devices
o MFA
o Desk phones and headsets
o Printers/Scanners
o SharePoint/OneDrive/365
o Active Directory
o DNS/DHCP
o NTFS/File permissions
o Firewall/VPN
o Network Infrastructure including R&S and APs/WAPs
• Understanding of support tools, techniques, and technology used to provide client services
• Typing skills to ensure quick and accurate entry of service ticket details
o 50 WPM
• Technical Writing and Documenting
Education/Experience Qualifications
• High School Diploma/GED required.
• Certifications: CompTIA A+, Network+, Security+, Cisco, Microsoft Certifications - multiple preferred + relevant experience
• At least 2-3 years in a previous help desk or relevant advanced role, required.
• Prior MSP experience required
• Prior Healthcare IT experience preferred
• ConnectWise experience preferred
• Experience supporting medical clients, EMR, and HIPAA understanding preferred
Perks:
• Comprehensive Benefits Package
• 401K plus company match
• 9 paid company holidays
• 3 weeks PTO + 1 week sick leave
• Opportunities for growth & development
Thanks for your interest in Dedicated IT!
Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.
ITS Technician
Information technology/support technician job in Fort Pierce, FL
Role Description:
The ITS (Intelligent Transportation Systems) Technician is responsible for the installation, maintenance, and troubleshooting of low-voltage systems and equipment related to transportation infrastructure. This includes systems like traffic signals, dynamic message signs (DMS), cameras, sensors, and other related technologies used in traffic management and public safety. The technician will work closely with project managers, engineers, and other team members to ensure systems are installed and maintained to the highest standards.
Responsibilities:
1. Installation & Setup:
Install and configure low-voltage systems such as traffic control systems, surveillance cameras, sensors, and communication equipment.
Mount and secure devices, wiring, and components in accordance with safety standards.
Ensure systems are properly connected, calibrated, and operational.
2. Maintenance & Troubleshooting:
Perform routine inspections, maintenance, and repairs on ITS systems to ensure optimal functionality.
Diagnose and troubleshoot electrical and mechanical issues with low-voltage systems, components, and wiring.
Respond to service calls and emergency repairs in a timely and efficient manner.
3. System Testing & Calibration:
Conduct tests to ensure systems are functioning according to specifications.
Calibrate and fine-tune systems to optimize performance.
Perform software and hardware updates as required.
4. Documentation & Reporting:
Maintain accurate records of installations, maintenance activities, repairs, and system configurations.
Provide reports on project progress, maintenance schedules, and system performance.
Document any system malfunctions and repairs made.
5. Compliance & Safety:
Follow all relevant safety procedures and codes while working on low-voltage systems.
Ensure all work complies with local, state, and national electrical codes and regulations.
Maintain a clean and organized work area, ensuring safe handling of equipment.
Qualifications:
High school diploma or equivalent (Associate's degree or technical certification in a related field preferred).
Proven experience with low-voltage systems, electrical systems, or ITS technologies.
Knowledge of traffic control systems, surveillance systems, sensors, and other related equipment.
Familiarity with relevant electrical codes and safety standards.
Ability to read and understand blueprints, wiring diagrams, and technical manuals.
Strong troubleshooting and problem-solving skills.
Good communication skills and ability to work as part of a team.
Valid driver's license (for traveling between job sites).
Why us:
Competitive salary and benefits package including 401k matching; medical, dental, and vision insurance; company paid life insurance; company paid time off; company paid holidays; etc.
Opportunities for professional growth and development.
Chance to work on exciting and impactful projects.
A commitment to safety and innovation.
Supportive and experienced leadership team.
Traffic Management Solutions is an Equal Opportunity Employer by both policy and practice. We encourage candidates from all backgrounds to apply. It is the intent of Traffic Management Solutions employment and personnel practices to conform to all Federal, State and local laws and regulations regarding non-discrimination.
Auto-ApplyDynamic PC Support Techician
Information technology/support technician job in Lake Worth, FL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
Computer Aided Inspection Technician - Entry Level
Information technology/support technician job in Stuart, FL
Computer-Aided Inspection Technician (Entry Level)
UNEW, Inc. , formerly ETS Power Group, Inc., is an ISO-certified provider of dimensional inspection services supporting aerospace, industrial gas turbine, and precision manufacturing industries. We use advanced optical scanning systems and Zeiss Inspect software to ensure the highest accuracy in component verification.
As a Computer-Aided Inspection Technician , you'll learn to perform dimensional inspections using Zeiss Inspect (formerly GOM Inspect) software and high-precision 3D scanning systems. This is a great opportunity for someone mechanically inclined who enjoys hands-on technical work and wants to grow into an advanced metrology or engineering role.
Key Responsibilities
Process scanned data and compare geometry to CAD models and blueprints using Zeiss Inspect.
Support creation of dimensional inspection reports following ISO17025 procedures.
Learn to interpret blueprints and GD&T to verify part conformance.
Maintain cleanliness, calibration, and operational readiness of scanning and computer equipment.
Work closely with senior engineers and technicians to improve workflows and gain proficiency.
Requirements
Basic understanding of mechanical concepts, measurement, or blueprint reading.
Strong attention to detail and willingness to learn new metrology technologies.
Basic computer proficiency (Microsoft Office, file management).
Prior experience with CAD, 3D printing, or machining a plus.
Ability to follow written procedures and work accurately with minimal supervision.
Must be a U.S. person (per ITAR regulations).
What We Offer
On-the-job training with Zeiss Inspect / GOM Inspect and 3D optical scanning systems.
Growth opportunity into advanced inspection or engineering roles.
Competitive pay, benefits, and a clean, technology-driven work environment.
Be part of an ISO17025-accredited team supporting world-class aerospace and power generation companies.
Auto-ApplyComputer Aided Inspection Technician - Entry Level
Information technology/support technician job in Stuart, FL
Job Description
Computer-Aided Inspection Technician (Entry Level)
UNEW, Inc., formerly ETS Power Group, Inc., is an ISO-certified provider of dimensional inspection services supporting aerospace, industrial gas turbine, and precision manufacturing industries. We use advanced optical scanning systems and Zeiss Inspect software to ensure the highest accuracy in component verification.
As a Computer-Aided Inspection Technician, you'll learn to perform dimensional inspections using Zeiss Inspect (formerly GOM Inspect) software and high-precision 3D scanning systems. This is a great opportunity for someone mechanically inclined who enjoys hands-on technical work and wants to grow into an advanced metrology or engineering role.
Key Responsibilities
Process scanned data and compare geometry to CAD models and blueprints using Zeiss Inspect.
Support creation of dimensional inspection reports following ISO17025 procedures.
Learn to interpret blueprints and GD&T to verify part conformance.
Maintain cleanliness, calibration, and operational readiness of scanning and computer equipment.
Work closely with senior engineers and technicians to improve workflows and gain proficiency.
Requirements
Basic understanding of mechanical concepts, measurement, or blueprint reading.
Strong attention to detail and willingness to learn new metrology technologies.
Basic computer proficiency (Microsoft Office, file management).
Prior experience with CAD, 3D printing, or machining a plus.
Ability to follow written procedures and work accurately with minimal supervision.
Must be a U.S. person (per ITAR regulations).
What We Offer
On-the-job training with Zeiss Inspect / GOM Inspect and 3D optical scanning systems.
Growth opportunity into advanced inspection or engineering roles.
Competitive pay, benefits, and a clean, technology-driven work environment.
Be part of an ISO17025-accredited team supporting world-class aerospace and power generation companies.
Desktop Support Technician
Information technology/support technician job in Fort Pierce, FL
Desktop Support Technician Location: Fort Pierce, FL, 34945 Job Description:
We are seeking a skilled Desktop Support Technician to provide technical support to our employees in Fort Pierce, FL. The ideal candidate will have a strong understanding of computer hardware and software, as well as excellent troubleshooting skills. The Desktop Support Technician will be responsible for installing, maintaining, and troubleshooting desktop systems, printers, and other peripherals. They will also assist with software installations, upgrades, and patches, and provide training and support to end users.
Responsibilities:
Install, configure, and maintain desktop systems, printers, and peripherals
Troubleshoot hardware and software issues
Provide technical support to end users
Assist with software installations, upgrades, and patches
Train end users on new technologies
Document technical procedures and solutions
Requirements:
2+ years of experience in desktop support or a related field
Strong knowledge of computer hardware and software
Excellent troubleshooting skills
Good communication and customer service skills
Ability to work independently and as part of a team
CompTIA A+ certification is a plus
IT NETWORK ADMINISTRATOR (TEMPORARY CONTRACT POSITION)
Information technology/support technician job in Fort Pierce, FL
THIS IS A TEMPORARY CONTRACT POSITION FOR APPROXIMATELY 1 YEAR. SUCCESSFUL CANDIDATE WILL BE A 1099 INDEPENDENT CONTRACT EMPLOYEE. The Network Administrator is responsible for the design, implementation, security, and ongoing administration of the City of Fort Pierce's enterprise network infrastructure. This position ensures reliable connectivity, secure access, and optimal performance across all City departments, facilities, and remote sites. The role requires deep technical expertise in networking and security systems as well as a strong commitment to compliance with municipal and law enforcement standards (CJIS).
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Administer, configure, and maintain all network systems, including switches, routers, firewalls, wireless access points, VPNs, and VoIP solutions.
* Manage network security infrastructure, including firewall rule sets, IDS/IPS, content filtering, and remote access controls.
* Monitor and optimize network performance, bandwidth utilization, and uptime to ensure service reliability.
* Develop and implement network-related disaster recovery strategies in coordination with Systems Administration.
* Maintain secure connections for City facilities, remote workers, and intergovernmental partners.
* Perform network capacity planning, upgrades, and lifecycle management in alignment with municipal budget cycles.
* Maintain accurate documentation of network architecture, diagrams, inventory, and procedures.
* Provide Tier III escalation support for complex networking issues.
* Ensure compliance with CJIS, state, and municipal security requirements.
* Collaborate with other City divisions to support technology initiatives requiring secure and reliable network connectivity.
Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
* Bachelor's degree in Information Technology, Computer Science, or related field; equivalent experience may be considered.
* Minimum of 5 years of progressive experience in network administration, preferably in the public sector.
* Strong knowledge of firewalls, routing, switching, VPNs, and wireless network technologies.
* Demonstrated expertise in network security, IDS/IPS, and firewall rule management.
* Experience with VoIP systems and quality of service (QoS) for voice and video.
* Familiarity with hybrid environments (on-prem and cloud) in support of municipal operations.
* Required: Ability to obtain CJIS certification within 90 days of employment.
REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid Florida Driver's License with an acceptable driving record.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Preferred certifications: Cisco CCNA/CCNP, CompTIA Network+, Security+, or Fortinet NSE.
RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT
Annual Budget: $0
SUPERVISORY RESPONSIBILITIES
This position will directly supervise 0 employees.
This position may indirectly supervise 2 employees.
If applicable, supervisory responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.
ANALYTICAL ABILITY / PROBLEM SOLVING
DIRECTED. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review.
PLANNING
With regard to general assignments in planning time, method, manner and/or sequence of performance of own work.
CONSIDERABLE RESPONSIBILITY; in addition, the work operations of a group of employees, all performing Basically the same type of work.
DECISION MAKING
Performs work operations which permit opportunity for decision-making of minor importance. FREQUENTLY;
Performs work operations which permit opportunity for decision-making of major importance. FREQUENTLY;
COMMUNICATION SKILLS
Ability to read, analyze, and understand the most complex documents; Ability to respond effectively to the most sensitive inquiries or complaints.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to prepare and interpret bar graphs.
CRITICAL THINKING SKILLS
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
SUPERVISION RECEIVED
Under GENERAL SUPERVISON where standard practice enables the employee to PROCEED ALONE on routine work, referring all questionable cases to supervisor.
MENTAL DEMAND
INTENSE; Operation requiring sustained directed thinking to analyze, solve, or plan highly variable, administrative, professional, or technical tasks involving complex problems or mechanisms.
USE OF MACHINES, EQUIPMENT AND/OR COMPUTER
Highest level of network engineering, subject matter experts and telecom engineering and/or comprehensive information system management executive for Information Systems or Information Technology operations.
ACCURACY
Probable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make corrections.
PUBLIC CONTACT
Occasional routine contacts with persons outside the organization. This would include contacts with suppliers, mail service, etc.
EMPLOYEE CONTACT
Contacts occasionally with others beyond immediate associates, but generally of a routine nature. May obtain, present or discuss data, but only as it pertains to an immediate and specific assignment.
SOFTWARE SKILLS REQUIRED
10-Key Mastery
Accounting Basic
Alphanumeric Data Entry Advanced
Contact Management Advanced
Database Advanced
Enterprise Resource Planning Basic
Human Resources Systems Basic
Payroll Systems Basic
Presentation/PowerPoint Intermediate
Programming Languages Intermediate
Spreadsheet Intermediate
Word Processing/Typing Intermediate
ADDITIONAL SOFTWARE SKILLS
NA
OTHER SKILLS
NA
PHYSICAL ACTIVITIES
While performing the functions of this job, the employee may be required to:
Stand Frequently
Walk Frequently
Sit Regularly
Use hands to handle or feel Regularly
Reach with hands and arms Frequently
Climb or balance Occasionally
Stoop, kneel, crouch or crawl Occasionally
Talk or hear Continuously
Taste or smell Never
WEIGHT LIFT REQUIREMENTS
The employee must occasionally lift and/or move:
Up to 25 pounds
VISION REQUIREMENT
Specific vision abilities required by this job may include:
Close vision (use of a computer, equipment, or any other work duties that require clear vision within two (2) feet or less).
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work near moving mechanical parts (spinning shafts, engines, lifts, etc.) Never
Work in high, precarious places (tall structures, bucket lifts, extension ladders, etc.) Never
Fumes or airborne particles (painting, sanding, solvents, flying lint or dust particles, etc.) Never
Toxic or caustic chemicals (including potential for chemical spills, etc.) Never
Outdoor weather conditions (exposure to outdoor heat, cold or inclement weather) Occasionally
Wet or humid conditions (not weather-related, such as greenhouse, carwash, etc.) Never
Risk of electrical shock (live electrical wires, equipment that retains power after shutoff) Occasionally
Vibration (jack hammer, soil compactor, equipment that creates high vibration, etc.) Never
The noise level in the work environment is usually
Moderate (business office with computers/printers, light traffic, etc.)
ADDITIONAL INFORMATION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).
Desktop Technician II
Information technology/support technician job in Palm Beach Gardens, FL
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.
Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!
JOB SUMMARY: End User Computing (EUC) Technician II. This position is responsible for providing technical support to end-users in configuration, installation of software and deployment of both physical and virtual and smart devices. Troubleshoot repairs and debugs complex workstation hardware, printers and software problems. The position will be on-site in Palm Beach Gardens, FL office.
JOB ROLES AND RESPONSIBILITIES:
* Install and configure operating systems and applications, provide quality assurance to ensure correct operation of products.
* Install and troubleshoot problems with various common software applications using established procedures.
* Perform hardware component upgrades and replacements
* Troubleshoot Internet browser issues, synchronization issues, remote access via VPN client software, RSA Security Token, wireless (Cellular broadband and WIFI), and Outlook issues
* Troubleshoot problems with networked workstations, smartphones and printers
* Manage EUC Support Incident/Task assignments in system of record
* Provide mentoring and technical guidance to junior team members.
* Collaborate, coordinate, and communicate across disciplines and departments, specifically with other technical disciplines within IT such as Network, Telecomm, and Server teams to implement cross-functional solutions.
* Ensure compliance with HIPAA regulations and requirements.
* Demonstrate Company's Core Competencies and values held within.
* Please note due to the exposure of PHI sensitive data - this role is a High Risk and Privileged Role.
* The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
JOB SCOPE: The incumbent works under moderate direction and uses independent judgment to identify issues and recommend solutions. Work is varied with moderate complexity, requiring the individual to use a broad range of knowledge gained through experience. The incumbent works with internal and external sources to complete objectives, keeping the needs of customers as a priority when making decisions and taking action.
REQUIREMENTS (Education, Experience, and Training):
* Minimum High School Diploma
* Minimum 3 years of IT experience
* Experience with executive/C-level support
* Knowledge of PC and network troubleshooting.
* Knowledge of Microsoft operating systems and Office applications and installation procedures.
* Knowledge of VMWare and Citrix VDI a plus
* Microsoft certifications are a plus.
* Communication (written, verbal and listening), planning, organizing, analytical, problem-solving, time-management skills and customer service skills
* Ability to assess ramification of issues and prioritize tasks based on business impact.
* Ability to interact with all levels of the organization
* Ability to work in a fast-paced team environment
* Ability to understand client/server interactions as it applies to applications
* Ability to use software, hardware and peripherals related to job responsibilities.
* Ability to work off hours to support business needs
* Ability to lift to 50 lbs.
COMPENSATION
The salary range for this position is $60-70K. Specific offers take into account a candidate's education, experience and skills, as well as the candidate's work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
* Medical, dental and vision coverage with low deductible & copay
* Life insurance
* Short and long-term disability
* Paid Parental Leave
* 401(k) + match
* Employee Stock Purchase Plan
* Generous Paid Time Off - accrued based on years of service
* WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
* 10 paid company holidays
* Tuition reimbursement
* Flexible Spending Account
* Employee Assistance Program
* Sick time benefits - for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits
EEO STATEMENT
Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here.
APPLICATION DEADLINE
We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.
#LI-MZ1
Desktop Support Technician
Information technology/support technician job in Lake Worth, FL
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INFORMATION TECHNOLOGY INTERNSHIP
Information technology/support technician job in Vero Beach, FL
Working Title: Internship Salary: To Be Determined by the Agency Information Technology Internship State of Florida Opportunities are located throughout Florida Internship Overview and Responsibilities:
The State of Florida is seeking motivated individuals to join our workforce. Our internship opportunities offer bright, highly motivated college students and recent graduates a unique opportunity to experience firsthand the operations of state government while obtaining valuable on-the-job training.
Are you hungry for innovation and passionate about technology and problem solving? IT professionals within each state agency help create and maintain the digital path to keep state government running. Please consider our excellent internship opportunities within the areas of Information Technology, Management Information Systems, Desktop Support, Network Engineering, and other related fields.
Applications are accepted year-round. Internships may be paid or unpaid and there is no guarantee of employment.
Knowledge, Skills, and Abilities:
* Ability to communicate effectively verbally and in writing.
* Ability to work independently as well as with others.
* Ability to prioritize tasks, meet deadlines, and manage time effectively.
* Ability to test, trouble shoot and resolve errors in operating systems.
* Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access...)
* Basic knowledge of various operating systems.
* Basic knowledge of security protocols, best practices and common vulnerabilities.
Minimum Qualifications:
Must be currently enrolled or graduated within the last twelve months from an accredited college or university degree program. No experience required for this position.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Location:
Technical Support
Information technology/support technician job in Boynton Beach, FL
KioSoft Technologies (KioSoft) is a growing hardware/software company providing turnkey custom solutions for the Commercial Laundry, Vending, and other unattended Payment Industries. KioSoft has operations in the United States, Canada, China, Korea, and authorized dealers worldwide.
The company's strength lies in its ability to provide a comprehensive blend of superior technology and customized software solutions. These range from the most basic machine interfaces to custom applications to branding to complex networking solutions.
We are looking for a highly motivated, and trainable individual with drive and determination to help us provide high quality customer service to our client base. We strive to maintain a professional, yet relaxed working environment while providing room for growth.
Main Duties and Responsibilities
Technical/Customer Support:
Serve as the primary point of contact for complex customer inquiries and escalations, providing timely and accurate resolutions.
Coordinate with cross-functional teams, including engineering and vendor teams to address customer issues and ensure prompt resolution.
Technical Expertise:
Maintain a deep understanding of KioSoft Technologies products, features, and functionality.
Act as a subject matter expert, assisting team members and customers with advanced troubleshooting, configuration, and customization inquiries.
Stay updated with the latest industry trends and best practices related to KioSoft Technology products, providing insights and recommendations to improve the customer experience.
Continuous Process Improvement:
Proactively contribute to knowledge base articles and self-help materials to empower customers and reduce support ticket volumes.
Customer Advocacy/Customer Success:
Serve as a customer advocate within the organization, representing customer needs, pain points, and feedback to relevant teams.
Drive initiatives to proactively improve product usability, documentation, and user experience based on customer insights.
Qualifications
Associate's degree in a relevant field or equivalent practical experience in lieu of education
Minimum of 2 years in the IT or a related field with experience directly interfacing with customers delivering & supporting IT or technology solutions.
Prior experience in a customer support role, preferably supporting payment technology, IOT, or similar technology.
Strong technical aptitude and ability to quickly learn and understand complex software products.
Excellent problem-solving and analytical skills with a proactive approach to issue resolution.
Exceptional communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical customers.
Familiarity with support ticketing systems and customer relationship management (CRM) tools.
Ability to thrive in a fast-paced and dynamic environment while maintaining a focus on customer satisfaction.
Must be a U.S. citizen residing in the United States.
Ability to travel nationally up to 30% of the time to customer sites for in-person training sessions.
Preferred Qualifications
Experience with knowledge base creation and Knowledge-Centered Service (KCS) standards.
Physical Requirements
Must be able to be in a stationary position more than 50% of the time
Must be able to communicate, converse, and exchange information with peers and senior personnel
Constantly operates a computer and other office productivity machinery, such as a computer
The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Please Note:
We are an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted.
Support Technician
Information technology/support technician job in Port Saint Lucie, FL
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $12 - $17 per hour
Salary Range:
12
-
17
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyDeskside Technician I
Information technology/support technician job in Boynton Beach, FL
Details:
Who we are Stefanini is a full-service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?
Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 10/11 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned
Details: What do you need to succeed?
Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize and organize multiple tasks
Valid US driver's license
Desired Characteristics
A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma
What you'll get
Work with brilliant minds, often within a global capacity.
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more.
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company.
Agility, flexibility, and innovation are in our DNA.
Flat organizational structure which enables faster communication and decision making.
#LI-ONSITE #LI-KG1