Desktop Support Specialist
Information technology/support technician job in Doylestown, PA
Required Skills & Experience
2yrs+ Desktop / IT Support experience
Hardware/Software troubleshooting
Mobile device support
Strong communication skills
Reliable transportation and active DL
Nice to Have Skills & Experience
Coming from Healthcare/Hospital (or similar highly regulated environment)
Associate or Bachelors degree or certifications
Job Description
We are looking for a Desktop Support Technician for a 3-6 month contract (with the possible extensions)
Day to Day Summary
We are seeking a ‘jack of all trades' to support our client's Project Team. This position requires a high level of reliability and professionalism as you will be interfacing with doctors, clinical support staff, and could be working in areas shared with patients.
The ideal candidate posses expertise with “white glove support”, ability to troubleshoot/resolve issues related to hardware and software, and ability to support mobile devices. Responsibilities could include but are not limited to:
Support for laptops and desktops
Microsoft/Office Suite
Deskside support for doctors and clinical staff
Project support (equipment refresh, windows upgrades, etc)
MUST: Have valid driver license and a vehicle
IT Junior System Administrator
Information technology/support technician job in Telford, PA
We are seeking a motivated and detail-oriented Junior Systems Administrator to provide technical support and assist in the administration and maintenance of IT systems. The ideal candidate will have a strong foundation in troubleshooting, system monitoring, and customer service.
Responsibilities:
Provide technical support to end users for hardware, software, and network-related issues.
Identify, research, and resolve a wide range of technical problems.
Respond to support requests via phone, email, and in-person interactions in a timely and professional manner.
Perform proactive monitoring of computer systems using appropriate tools and utilities.
Document, track, and monitor incidents and requests to ensure prompt resolution.
Work directly with users to resolve more complex technical issues requiring additional time and expertise.
Participate in projects aimed at improving IT services and customer satisfaction.
Assist in planning and tracking team goals and objectives.
Act as a subject matter expert on assigned systems and follow established guidelines to troubleshoot and resolve issues.
Requirements:
Associate degree (2-year) in Information Technology or a related discipline.
2-5 years of experience in technical support or a computer-related field.
Advanced troubleshooting and problem-solving skills.
Strong analytical abilities to evaluate issues, recommend solutions, and implement effective resolutions.
Excellent communication and organizational skills.
Ability to work independently with minimal supervision while maintaining a high level of effectiveness and consistency.
Demonstrated ability to work well in both team-based and individual settings.
Comfortable interacting with a user base with varying technical expertise.
Intermediate knowledge of infrastructure support components, including:
Desktop systems, tools, and utilities
Server operating systems and administration tools
IT networking and voice systems
Client Support Staff
Information technology/support technician job in Philadelphia, PA
Description & Responsibilities Working within the Women Against Abuse's (WAA) residential shelters and in coordination across various departments, Client Support Staff (CSS) establish, lead and nurture a welcoming, safe supportive trauma informed community environment for residents and their children, offering support, a space to relax and an opportunity to talk to residents along with providing informal support/resolving issues through listening, sharing, and identifying options.
Providing tours and off-hour activities to clients based on interests and needs (movie/game night, holiday parties or events, etc.). Assisting new residents settling in and helping them with immediate needs (providing hygiene, basic living supplies, etc.) while maintaining the related inventory.
What WAA Can Offer You and What You'll Love About WAA Annual Increases, Years of Service Recognition, EAP, Pay differential for agency observed holidays and declared inclement weather, PTO for Vacation, Personal, Holidays and accrual of Sick Days.The mission of WAA is to provide quality, compassionate and non-judgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence through advocacy and community education. WAA's Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism
Requirements
A High School Diploma or the equivalent is required.
At least one (1) year experience in an advocacy, crisis or shelter support position is required.
The ability to read, write and comprehend English is required.
Demonstrated ability to work effectively with a diverse population is required.
Demonstrated ability to work effectively as a team member is required.
Demonstrated commitment to service of others is required.
Demonstrated proficiency in communication, both verbal and written, is required.
Bilingualism is strongly preferred.
Will be required to attend our Virtual Domestic Violence Advocate Paid Training, post hire (February 17 - March 5).
Must provide Satisfactory Child Abuse, Criminal and FBI clearances. (Any expenses paid by employer)
Women Against Abuse (WAA), a 501(c)3 nonprofit agency, is among the largest domestic violence agencies in the country and Philadelphia's leading domestic violence advocate and service provider. With over 170 staff, WAA serves two 100+ bed safe havens and 15 transitional housing apartments, legal services, hotline counseling, aftercare community-based services, prevention & education, and advocacy.
Women Against Abuse is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic as outlined by federal, state, or local law". Women Against Abuse's hiring decisions are based on merit, qualifications, and business needs.
Auto-ApplyTechnical Support Specialist
Information technology/support technician job in Philadelphia, PA
This position is within the Office of Innovation & Technology (OIT), the central IT agency for the City of Philadelphia and assigned to the Department of Planning and Development's (DPD) IT unit. DPD regularly engages with the public, city officials and a wide array of stakeholders to obtain input on the formulation of neighborhood, district and housing plans and to communicate the work of the department with the public. The Department of Planning and Development is made up of multiple divisions including Philadelphia City Planning Commission (PCPC), Philadelphia Historical Commission (PHC), Art Commission, Zoning Board of Adjustment (ZBA), Development Services, Division of Housing and Community Development (DHCD), and partners with the Philadelphia Housing Development Corporation (PHDC).
This is information technology work supporting the analysis and administration of local area networks and computing systems and performing the full scope of desktop installation, troubleshooting and maintenance for the housing agencies. The employee in this class administers and maintains assigned network domains and the deployment of desktop assets, and promotes the most efficient and optimal utilization of network and workstation technology for users. Providing user training and support related to network access, use of network or network problem resolution and ensuring that application software on file servers is current are significant aspects of the work. Work is performed under the general direction of the Information Technology Manager.
Job Description
Essential Functions
Administers core components of local area networks (LAN), including the creation and management of user accounts and groups, server backup and recovery processes, and the implementation of server changes and upgrades.
Troubleshoots network connectivity issues and participates in infrastructure projects such as server virtualization, system migrations, and network hardware upgrades to ensure secure and reliable system performance.
Responds to desktop support tickets submitted through the TeamDynamix service management system, ensuring timely resolution, accurate documentation, and follow-up on technical issues.
Deploys desktop and peripheral hardware, including the configuration, installation, and testing of workstations, printers, and software applications to meet user and departmental needs.
Manages the full desktop lifecycle, including procurement, deployment, maintenance, and decommissioning of hardware in accordance with City standards; serves as the primary contact for vendor repair and maintenance contracts.
Maintains and updates the IT asset inventory for the department, ensuring accurate tracking of all hardware, software, and network components.
Provides end-user technical support by diagnosing and resolving hardware and software issues; delivers one-on-one and group training sessions to improve user familiarity with applications and systems.
Investigates and documents support issues and resolutions, developing clear procedures and support documentation for repeatable solutions and user guidance.
Supports audiovisual and meeting technologies, including the setup and maintenance of hybrid and remote meeting tools used for Boards and Commissions, ensuring smooth operation and user access during live events.
Performs physical tasks related to IT support, including lifting and transporting equipment, pulling cable through ceilings and floors, and working in confined spaces as needed.
Collaborates with IT and business teams to ensure consistent and responsive technical support in alignment with departmental goals and service-level expectations.
Performs related duties as assigned to support departmental operations and technology initiatives.
Qualifications
Education:
Completion of a bachelor's degree with major coursework in Computer Science, Decision Science, Information Science, or a closely related field.
Experience:
Two years of experience performing network technical support duties, including a full range of assignments from workstation hardware installation and maintenance to LAN/WAN support, such as installing, evaluating, troubleshooting, and maintaining network hardware and software.
Equivalency:
Any equivalent combination of education, training, and experience determined to be acceptable by the Human Resources Office will be considered. This includes completion of an associate's degree in computer science, Decision Science, Information Science, or a closely related field.
Additional Requirements:
Must possess a valid Pennsylvania Driver's License.
Must be able to lift at least 30 pounds.
Documentation of curriculum content or course descriptions from an accredited institution or training program must be provided to verify education and training.
Knowledge of:
Principles, operation, and capabilities of desktop and networked computing environments, including personal computers, laptops, printers, and other peripheral devices.
Industry-standard practices for the installation, configuration, and maintenance of hardware and software in a workstation and server environment.
The functionality, configuration, and integration of desktop operating systems (e.g., Windows, mac OS) and host-based operating systems in both local and domain-based environments.
Service management systems such as TeamDynamix for tracking, responding to, and documenting technical support tickets.
Techniques and best practices for diagnosing and troubleshooting hardware, software, and network connectivity issues.
Methods and tools used for imaging, deploying, and maintaining desktop devices across their full lifecycle.
Principles and practices for network administration, including account management, file permissions, print services, and basic network protocols (TCP/IP, DHCP, DNS).
Concepts of network and workstation security, including endpoint protection, encryption, and access control.
Audio/visual hardware and conferencing tools (e.g., Zoom, Teams, microphones, projectors) used to support hybrid and remote meetings.
Procedures for maintaining IT asset inventory and coordinating vendor-supported repairs and warranties.
Cable management, structured cabling, and safe handling of electrical/IT infrastructure in office settings.
Emerging technologies and current trends in desktop support, enterprise device management, and cloud-based productivity tools.
Ability to:
Deliver responsive and customer-focused technical support to a diverse user base with varying technical skill levels.
Respond effectively to service requests and incidents via a ticketing system, documenting resolutions and escalating issues when appropriate.
Train and assist users in accessing systems, using applications, and understanding network resources.
Prioritize and manage multiple technical tasks efficiently, meeting deadlines and service-level expectations.
Read and interpret technical documentation, system manuals, and hardware specifications.
Troubleshoot and resolve desktop, network, and peripheral device issues independently and collaboratively.
Configure and maintain user workstations and devices within a domain-joined, managed environment.
Collaborate effectively with team members, vendors, and other IT departments to resolve technical problems and coordinate deployments.
Evaluate hardware and software products for compatibility, performance, and alignment with department standards.
Perform physical duties such as lifting and carrying IT equipment, pulling cables, and working in tight or elevated spaces as needed.
Support and facilitate hybrid and remote public meetings, including live technical assistance and AV system setup.
Additional Information
Salary Range: $50,000-$60,000
Salary Range cannot exceed $60,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are
no longer required
for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
Information Technology
Information technology/support technician job in Philadelphia, PA
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyAviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Information technology/support technician job in Cheltenham, PA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Technician II
Information technology/support technician job in Langhorne, PA
Job Details Langhorne, PA Full Time 2 Year Degree $55000.00 - $60000.00 Salary/year Up to 25% Day Information TechnologyDescription
Join us at Delta Community Supports, Inc. (“Delta”), where every day brings the opportunity to make a difference in the lives of others! As leading provider of support services for individuals with intellectual and developmental disabilities, we're on a mission to empower and enrich the lives of those we serve. Are you passionate about fostering independence, promoting inclusion, and creating meaningful connections? If so, come be a part of our dynamic team where innovation, compassion, and dedication drive our every endeavor. Embark on a rewarding career journey with Delta Community Supports, Inc., and help us shape a brighter future for all!
Delta Community Supports, Inc. is seeking an organized and efficient Help Desk Technician - Level 2 for our Information Technology Department. Must have with excellent communication skills, strong analytical and problem solving skills and resilient customer service and collaboration skills. Responsible for maintaining, configuring, and troubleshooting hardware, software, and network systems. Provides Tier II support to end-users, assists with IT projects, documentation, and ensures compliance with IT policies and cybersecurity standards. Supports multiple locations in PA and NJ as needed.
Key Responsibilities:
Respond to and resolve end-user help desk tickets.
Assist with IT projects, asset management, and documentation.
Perform routine maintenance, setups, and configurations of hardware/software.
Support Microsoft OS, Office Suite, antivirus/malware software, PCs, laptops, and network devices.
Escalate complex issues to Systems Administrator or CIO.
Conduct user training and develop procedural documentation.
Travel between offices and facilities as required.
Qualifications
Bachelor's/Associates Degree in IT or a related field
Valid driver's license in the state of residence
Two (2) to Five (5) years in an IT or technology-related field; appropriate additional experience may be considered in place of the educational requirements
Benefits
401 (k) Match program, with a generous match of 3%.
Comprehensive healthcare coverage, including medical, dental, and vision insurance plans.
Company-paid life Insurance coverage for full-time employees
Voluntary supplemental Insurance options for additional coverage.
Company paid holidays, sick time, and vacation time.
Employee Assistance Program (EAP) provides eligible employees with confidential counseling, support services, and resources to enhance well-being and maintain work-life balance.
Professional development and internal advancement opportunities.
Please note that participation in the listed benefits is contingent upon eligibility criteria.
EOE M/F/D/V
Information Technology
Information technology/support technician job in Philadelphia, PA
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyHelpdesk Specialist
Information technology/support technician job in Radnor, PA
Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients
We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.
our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.
We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.
Job Description
MUST HAVE:
Previous IT Service Desk experience including:
Experience investigating and supporting end user technology including hardware, printers, phones, and software
Active Directory experience including password reset and basic user and security administration
Experience with laptop reimaging
Proficient in Microsoft Office applications including MS Outlook
Excellent communication and strong customer service skills
Qualifications
Need Local Candidates
Additional Information
Best Regards,
Paramjot Singh
I.T. Workstation Support Intern - Summer 2026
Information technology/support technician job in Trenton, NJ
Consider joining NJM's 2026 Paid Summer Intern Program!
This is a robust program that includes:
Lunch with our leaders.
Meaningful work where you are a contributor and collaborator.
Team Intern Project: Researching and presenting a business question to our top leaders.
Leader Presentations: Insurance Industry, Key Departments and how they work and more.
Informational interviews in areas you want to learn more about.
Intern Fun:
Night at the Trenton Thunder Game
Volunteer events to give back to the community in which we serve
Networking activities
Game days
Here is what our interns said about us!
John: “NJM is a place to learn and grow. The community is truly special.”
Maggie: “People are here to help, and we are here to learn.”
Joe: "I truly cannot imagine having interned at someplace other than NJM over the past year. I consider myself so extremely lucky to have had this excellent opportunity!"
Job Description
Respond directly to technical questions or issues, or refer them to the appropriate employee or group in a timely manner. Utilize in-house and Internet resources when researching solutions for job related issues. Keep current in technology and continuously expand knowledge through training and review of industry literature.
Assist the Senior Workstation Specialists during large-scale projects related to workstation hardware, applications, and/or workstation OS upgrades. Work in coordination with the IT Service Desk in the Field Analyst capacity when assigned.
Support Server and Network groups with regard to issues involving multiple workstations. Additionally, support all other IT disciplines as needed with regard to workstation issues.
Address assigned work as defined in current call tracking tool. Adhere to current Service Level Agreements with regard to priorities and defined timelines for solution delivery. Investigate and resolve workstation problems regarding PC client OS, applications, and/or hardware. Resolve workstation problems with respect to their interaction locally and their participation on the NJM network. For hardware problems, initiate troubleshooting steps to resolve. If outside service is required, determine responsible vendor and take appropriate action. Provide support and advice to end-users in relation to PC software and hardware.
Continuous Improvement efforts through Documenting Events & Procedures - Procedures for recurring activities need to be documented completely using existing templates and screen shots to create standard forms which are easily understood by co-workers. Work Orders, RFC's, Incident and Problem tickets need to be completely documented so that Management and co-workers gain a complete picture of what transpired by reading the tickets. Descriptions of problems and resolutions to the problems are completely documented so the knowledge can be reused by co-workers. Status information is recorded promptly on Work Orders and Assigned tickets so that accurate, complete status is always available by reading the assigned Ticket. Status indicators, all dates and other fields (e.g. impact, priority) on tickets are accurately and completely valued.
Required Skills
Hands-on experience with Microsoft Windows support
General knowledge and experience with Microsoft SCCM
Experience with Ivanti, Adobe, iOS, and other 3rd party migration and personalization tools
Hands-on experience with Microsoft Office products.
General knowledge of active directory and group policy
Experience with Dell Optiplex desktop line
Experience with IBM/Lenovo hardware line
Cumulative GPA 3.0 or greater
The I.T. Workstation Support Intern position can pay $21-$25.
Starting Rate: $21
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Auto-ApplyIT SUPPORT MANAGER BDCI
Information technology/support technician job in Pennsauken, NJ
Summary of Job: The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements.
Primary Responsibilities:
Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack
Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems)
Manage outsourced 1st level tech support vendor/team
Develop and implement support processes that drive efficiency and scalability for the team
Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance
Oversee asset management process, drive improvements to efficiency and accuracy
Support onboarding / off-boarding employees across all corporate systems
Train, coach, and mentor IT support team
Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues
Assist end-users as needed in resolving software and hardware issues
Required Experience and Education:
7+ years relevant experience, 3+ in a team leadership role
Bachelor's Degree
Required Skills/Knowledge:
Previous help desk experience including supervisory roles
Exceptional customer service skills with a problem-solving attitude
Strong organizational and time management skills with the ability to prioritize and manage multiple tasks
Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users
Proven ability to document procedures, maintain asset records, and create knowledge base content
Team leadership and mentoring associates; team player who can collaborate in a productive fashion
Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications
Experience managing Active Directory, group policies, and identity management processes
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity)
Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent)
Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.)
We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match.
EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.
Auto-ApplyIT Technician Permanent Part-time
Information technology/support technician job in Camden, NJ
Information (Default Section) Title IT Technician Permanent Part-time Overview Camden County College (CCC) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution.
As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development.
Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work.
Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance.
Location Camden City Campus Department Office of Information Technology Days and Hours *See special instructions Requisition Number Job Description
ESSENTIAL FUNCTIONS
* Provide desktop support on all four campuses.
* Install and configure personal computer hardware and peripheral equipment, including but not limited to monitors, keyboards, and CD/DVD drives; printers; laptops and other mobile devices.
* Perform routine maintenance and repair on computers and peripheral equipment, laptops, mobile devices, printers; network cabling and connected networked devices.
* Setup and deploy mobile devices, such as iPads, Android and Windows tablets and laptops.
* Troubleshoot and repair computers, printers, and other peripherals located in staff, faculty and student-use areas.
* Troubleshoot and assist with repairing network-connected, device-related issues, such as LAN and wireless connectivity and equipment connectivity (computers, printers, telephones).
* Install and configure computer software, including but not limited to, operating systems and applications such as Windows, Mac OS, and MS Office suite; various email applications and anti-virus software; third-party applications used in teaching and administrative environments.
* Coordinates/escalates technology issues with the OIT Help Desk, Network Services, and other OIT departments.
* Trains users including students, staff, and faculty, on the proper use of hardware and software.
* Creates and maintains good customer service relationships with students, faculty and staff.
* Assists faculty and staff in the utilization of AV equipment.
* Assists with troubleshooting, making minor repairs and maintaining AV equipment used in classrooms and event rooms; arranges for repairs and maintenance as necessary.
* Sets-up equipment such as microphones and auxiliary computer devices in special event locations such as the Camden Technology Center theater and banquet event rooms as well as other classrooms as needed.
* Provide occassional IT/AV support at evening and weekend high-profile events and meetings.
* Help maintain inventory control for all computers and computer-related equipment on all College campuses.
* Provides technical support as needed for community, outside client, and county activities.
* Respond to calls for support on other shifts and weekend emergency requests.
* Maintains all job-related documentation, including tickets, inventory forms, request forms, and SOP documents.
* Practice good communication skills with OIT department teams and other departments, faculty and students as needed to provide good customer service.
* Practice good follow up procedures on assigned projects, tasks and difficult or high-profile situations.
* All other duties as required of the position.
Minimum Qualifications
* Associates degree plus 2-3 years of work experience in installing and maintaining desktop computer systems, laptops and mobile devices; or current A+ Certification or higher certification, plus 1-2 years of work experience.
* Experience working with and troubleshooting computer equipment issues in a networked environment; some experience with troubleshooting network issues.
* Experience with using various software deployment methods including deployment tools, scripts and batch files.
* Experience with video and sound equipment including projectors and racked AV equipment.
* Excellent interpersonal skills with a focus on customer service.
* Ability to work collaboratively in a team environment and on independent projects.
* Ability to use creative and out-of-the box thinking as well as standard industry methods for providing technical support.
Benefits
Camden County College offers a benefits package to our permanent part-time employees that includes a retirement plan and short-term disability plan as well as a paid time off policy, which includes paid holiday time. Additional benefits include an Employee Assistance Program (EAP), tuition reimbursement, tuition waiver programs and professional development opportunities.
Special Instructions for Applicants
This is a part-time, twelve-month position. A typical work week will be 25 hours over five days from 1:00pm to 6:00pm with occasional shift changes. A flexible work schedule is required with occasional evening and weekend support. The flexible schedule will be determined by the Desktop Manager in advance.
This position requires frequent and constant lifting/carrying of up to 50lbs as well as frequent pushing of up to 200 lbs.
Mobility to navigate to all areas of the College is required.
Routine bending, stooping, kneeling and reaching.
Dexterity in working with computers is mandatory.
Published Salary Range $21,000 - $25,000 Job Open Date 11/25/2025 Job Close Date Open Until Filled Yes Job Category Staff Application Types Accepted Main App - Applicant
Supplemental Questions
IT Infrastructure, Networking & Cybersecurity Support
Information technology/support technician job in Lansdale, PA
Title: IT Infrastructure, Networking & Cybersecurity Support Job Type: Contract\-to\-Hire Location: Lansdale, PA (Hybrid) Authorization: U.S. Citizen or Green Card Required Job Description:
Seeking a hands\-on Infrastructure & Cybersecurity Manager to oversee networking, cloud services, security posture, end\-user systems, and multi\-site operations.
Requirements:
Strong infrastructure, networking, and cybersecurity background
M365, Azure\/Entra, Intune expertise
Multi\-site experience preferred
Must be local to Greater Philadelphia
Must be a U.S. Citizen or Permanent Resident (Green Card holder)
If you are: bright, motivated, skilled, a difference\-maker, able to get things done, work with minimum direction,
enthusiastic, a thinker, able to juggle and multi\-task, communicate effectively, and lead, then we would like to
hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why
you think you are a fit.
About Us:
Since 2000, Tri\-Force Consulting Services (https:\/\/triforce\-inc.com) has been an MBE\/SDB certified IT
Consulting firm in the Philadelphia region. Tri\-Force specializes in IT staffing, software development (web and
mobile apps), systems integration, data analytics, system automation, cybersecurity, and cloud technology
solutions for government and commercial clients. Tri\-Force works with clients to overcome obstacles such as
increasing productivity, increasing efficiencies through automation, and lowering costs. Our clients benefit from
our three distinguishing core values: integrity, diligence, and technological excellence. Tri\-Force is a six\-time
winner among the fastest\-growing companies in Philadelphia and a four\-time winner on the Inc. 5000 list of the
nation's fastest\-growing companies.
Requirements
Benefits
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IT Security Operations Administrator
Information technology/support technician job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play.
Job Description
The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required.
The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings.
Essential Functions
Security Operations Management
* Follow documented information security policies, processes, and procedures.
* Document new information security processes and update existing information security.
* Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT).
* Administer and maintain end user accounts, permissions, and access rights.
* Manage connection security for local area networks and DPH web sites.
* Manage and ensure the security of databases and data transferred both internally and externally.
* Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities.
* Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps.
* Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution.
* Research information security topics, tools, techniques, and threats as directed.
* Serve as an information security resource on DPH IT projects.
* Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations.
* Actively promote a customer-oriented approach to maintain a secure DPH network.
* Know how to find answers. Understand available tools and resources to determine correct answers to security issues.
Relationship Management
* Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams.
* Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems.
* Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT.
* Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.
Competencies, Knowledge, Skills, and Abilities
* Extensive experience with information, network, and application security concepts, methodologies, and processes
* Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools.
* Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools.
* Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
* Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills.
* Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
* Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Qualifications
We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered.
Additional Information
Salary Range: $90,000-$100,000
Salary cannot exceed $100,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
* We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
* We offer Comprehensive health coverage for employees and their eligible dependents
* Our wellness program offers eligibility into the discounted medical plan
* Employees receive paid vacation, sick leave, and holidays
* Generous retirement savings options are available
* The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
Job Location
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IT Security production support Specialis
Information technology/support technician job in Pennington, NJ
Must Have Technical/Functional Skills * Primary Skill: Ping Access * Secondary: Ping Federate * Tertiary Skill: Linux * Experience: Minimum 10 years Roles & Responsibilities * 8+ years of Production support experience on Ping Access, Ping Federate, Ping Directory, PKI, Splunk, excellent knowledge of Identity and Access Management (IAM) domain.
* Excellent knowledge on Linux, Networking (TCP/IP), Information security. LINUX is Required.
* Well versed with ITIL framework
* Excellent Communication Skills
* Demonstrate a strong work ethic and takes pride in accomplishment.
* CISSP OR equivalent Information Security domain certificate will be value add.
* Exhibits strong drive for results and success.
* Persists in the face of significant difficulties, does not give up easily.
Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank. This team supports a wide range of IAM infrastructure such as Single Sign On, Consolidate Directory Services Network (CDSN), Federated Identity (aka SAML), PKI infrastructure and tools, Extended Authentication Services, Strong Authentication, SailPoint and Splunk. This includes problem engagement during triage, service restoral, identification of root cause, and facilitation and co ordination of identification of root cause and permanent fix resolution - in accordance with agreed upon practices.
Generic Managerial Skills, If any
Identity and access Management
TCS Employee Benefits Summary:
* Discretionary Annual Incentive.
* Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
* Family Support: Maternal & Parental Leaves.
* Insurance Options: Auto & Home Insurance, Identity Theft Protection.
* Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
* Time Off: Vacation, Time Off, Sick Leave & Holidays.
* Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Salary Range : $110,000-$120,000 a year
IT System Administrator
Information technology/support technician job in Telford, PA
Ready for a rewarding career where you can inspire others as well as provide IT support to our team?
Consider joining our team as the IT System Administrator for Grace Inspired Living!
About Us:
Guided by God's love, Grace Inspired Living is dedicated to providing communities and services that enhance the lives of older adults in a supportive setting that values residents, employees, volunteers, and families.
Since 1962, the Lutheran Community at Telford in Telford, PA has provided exceptional services for seniors located in Bucks and Montgomery Counties. Telford offers a full continuum of care, from independent residential cottages and convenient apartment homes to comfortable personal care accommodations. Shepherd Way memory support neighborhood and a recently constructed Healthcare Pavilion give individuals access to the health care and support they need at all hours. The dedicated staff ensures that residents enjoy the best quality of life while maintaining the highest possible level of independence.
Founded in 1935, the Community at Rockhill in Sellersville, PA is a residential community for adults 65 and older located in Bucks County, Pennsylvania. As a Life Plan Community, Rockhill offers a continuum of care that includes Residential Living, Personal Care for adults who need assistance with daily activities, and Health Care for individuals in need of 24-hour support.
POSITION SUMMARY:
The IT System Administrator works to manage all aspects of planning, configuring, deploying, supporting, and decommissioning in production systems and devices across the campuses. He/she will work to gain a positive rapport with the users in order to support their technology needs. Customers of IT are the staff of Grace Inspired Living.
SPECIFIC DUTIES AND RESPONSIBILITIES:
· Provide tier 2 technical assistance to users.
· Assist in training and supporting any tier 1 staff.
· Spearhead network troubleshooting issues that arise.
· Provide desktop and network printer implementation and support.
· Provide ongoing system administration duties for facility-specific applications such as PointClickCare, SARA, and Microsoft 365.
· Manage Windows Active Directory.
· Oversee the patching of various hardware and software components.
· Manage the configuration of all MDM solutions to keep devices secure by default.
· Work to enable the IT environment to leverage as much automation as possible.
· Help maintain security of all systems by applying best practices when planning, configuring, implementing, supporting, and educating users on systems.
· Spearhead the initial investigation of security-related incidents and support tier 3 staff in timely resolution.
· Be a leader in encouraging compliance with all policies and procedures for the IT team and end users.
· Provide training for end-user applications.
· Document issues and resolutions with clarity and detail.
· Assist with the planning and documentation of key technical processes.
· Function as a key technical stakeholder in the Change Advisory Board (CAB) process.
Advanced Electronics / Computer Field Technician (Electronics Technician & FireControlman) - Full Time
Information technology/support technician job in Philadelphia, PA
About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training - Great Lakes, IL (11 weeks)
FC Strand - Great Lakes, IL (16 weeks)
ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
IT - Innovation Intern- Summer 2026
Information technology/support technician job in Trenton, NJ
Consider joining NJM's 2026 Paid Summer Intern Program! This is a robust program that includes:
Lunch with our leaders.
Meaningful work where you are a contributor and collaborator.
Team Intern Project: Researching and presenting a business question to our top leaders.
Leader Presentations: Insurance Industry, Key Departments and how they work and more.
Informational interviews in areas you want to learn more about.
Intern Fun:
Night at the Trenton Thunder Game
Volunteer activities to give back to the community in which we serve.
Networking events
Game days
Here is what our interns said about us!
John: “NJM is a place to learn and grow. The community is truly special.”
Kyle: “I cannot recommend this internship enough to other students! The SIU internship has become a cornerstone of my professional and academic development and has laid a foundation for my future endeavors.”
Maggie: “People are here to help, and we are here to learn.”
Joe: "I truly cannot imagine having interned at someplace other than NJM over the past year. I consider myself so extremely lucky to have had this excellent opportunity!"
Overview:
NJM Insurance Group is accepting applications for our Summer 2026 Internship Program. The Innovation Intern will support the Innovation & Technology team in developing proof-of-concept (POC) solutions and improving IT and business operations using AI, automation, and cloud technologies. This individual will collaborate with developers and business analyst to prototype, and validate solutions that enhance efficiency, decision-making, and customer experiences.
Job Responsibilities:
Assist in building and testing AI and automation POCs to streamline business and IT operations.
Develop scripts, APIs, or process automations to demonstrate value and feasibility.
Support data analysis, reporting, and visualization related to innovation initiatives.
Participate in innovation workshops, agile sprints, and demos.
Document findings, workflows, and architecture for knowledge transfer and scaling.
Required Qualifications & Experience:
Minimum of a cumulative 3.0 GPA (3.5 or above is preferred)
Rising senior or junior pursuing a Bachelor's degree in Computer Science, IT or equivalent
Good programming knowledge in Python and JavaScript.
Familiarity with cloud computing platforms (Azure, AWS, or GCP).
Understanding of REST APIs, data integration, and basic automation concepts.
The IT Innovation Intern position can pay $21-$25.
Starting Rate: $21
Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.
Auto-ApplyIT Security Operations Administrator
Information technology/support technician job in Philadelphia, PA
The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.
The Philadelphia Department of Public Health's mission is to protect and promote the health of all Philadelphians and to provide a safety net for the most vulnerable. We provide services, set policies, and enforce laws that support the dignity of every man, woman, and child in Philadelphia. We work together to make Philadelphia a healthy place to live, work and play.
Job Description
The IT Security Operations Administrator's role is to ensure the secure operation of the DPH computer systems, servers, and network connections. This includes collaboration with OIT to check server and firewall logs, scrutinize network traffic, establishing, and updating virus scans, and troubleshooting. This person will also analyze and resolve security breaches and vulnerability issues in a timely and accurate fashion and conduct user activity audits where required.
The IT Security Operations Administrator acts as a senior member of the DPH Health IT team to respond to IT security issues related to IT operations; perform documented information security processes; identify, create, and document needed processes and process improvements related to IT security operations; and research information security topics, tools, techniques, and threats. They lead operational security projects, serve as an information security resource on general DPH IT projects, develop responses to OIT Security audit and security findings.
Essential Functions
Security Operations Management
* Follow documented information security policies, processes, and procedures.
* Document new information security processes and update existing information security.
* Coordinate deployment, management, and maintenance of all security systems and their corresponding or associated software, including firewalls, intrusion detection systems, cryptography systems, and antivirus software with the Office of Innovation and Technology (OIT).
* Administer and maintain end user accounts, permissions, and access rights.
* Manage connection security for local area networks and DPH web sites.
* Manage and ensure the security of databases and data transferred both internally and externally.
* Review results of penetration tests and collaborate with application owners to mitigate or eliminate identified risks and vulnerabilities.
* Identify and implement necessary improvements to prevent incidents from recurring and proposing appropriate solutions and/or next steps.
* Prioritize information security issues, work on multiple tickets concurrently, monitor existing tickets, and manage resolution.
* Research information security topics, tools, techniques, and threats as directed.
* Serve as an information security resource on DPH IT projects.
* Participate in RFP/contract development and review for tools and services specifically related it DPH Security Operations.
* Actively promote a customer-oriented approach to maintain a secure DPH network.
* Know how to find answers. Understand available tools and resources to determine correct answers to security issues.
Relationship Management
* Build and maintain collaborative and consultative relationships with OIT, DPH Divisions/Units as well as vendors related to DPH operational security systems and processes being managed and or supported by DPH Health IT and OIT Operations Security Teams.
* Gain an understanding of OIT and DPH processes and requirements as they relate to the DPH supported systems.
* Conduct regular reviews, priority-setting, and planning sessions with the Health IT Director, the Health IT Infrastructure Manager, the Health IT Enterprise Data Services Manager, and other stakeholders. Serve as an advocate for those priorities, plans, and other technology needs within DPH Health IT.
* Monitor, evaluate, and regularly report to Health Director on IT security related IT projects, services, and support; the delivery of services according to service level agreements; and levels of client satisfaction.
Competencies, Knowledge, Skills, and Abilities
* Extensive experience with information, network, and application security concepts, methodologies, and processes
* Deep understanding of information risk assessment and mitigation concepts, methodologies, and tools.
* Comprehensive understanding of forensics and compliance concepts, methodologies, processes, and tools.
* Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
* Strong written and oral communication and interpersonal skills with a focus on rapport-building, listening and questioning skills.
* Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.
* Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.
Qualifications
We care more about what you can do than where you learned how to do it. That said, a bachelor's degree, any GIAC certification, CISSP certification, and four years of experience in IT security is preferred; and a good foundation for the work. Additional job-related experience around the competencies above in lieu of a bachelor's degree will be considered.
Additional Information
Salary Range: $90,000-$100,000
Salary cannot exceed $100,000
All applications must include a cover letter. Applications without a cover letter will be considered incomplete.
Did you know?
● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities
● We offer Comprehensive health coverage for employees and their eligible dependents
● Our wellness program offers eligibility into the discounted medical plan
● Employees receive paid vacation, sick leave, and holidays
● Generous retirement savings options are available
* The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race,
ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website:
******************************************************
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
Information technology/support technician job in Cheltenham, PA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military