Information technology technician jobs in Clarksville, IN - 71 jobs

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the technical users of the company. They need to be willing to go on site 5 days per week. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (****************************************** Og4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements 1+ year of experience in an IT Support role Good communication skills

Job Title: Help Desk Analyst 2 Company: American Commercial Barge Line Job Type: Full-Time; Salary We are seeking a detail-oriented and customer-focused Help Desk Analyst to join our IT support team. In this role, you will be the first point of contact for technical assistance, helping users resolve hardware, software, and network issues efficiently and professionally. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for delivering outstanding user support. When you join ACBL… American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River. We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team. What you will be doing... Your IMPACT Provides remote and onsite assistance to internal and external ACBL Team Members by resolving complex escalated issues. This includes support for a variety of hardware and software. Serves as a service bridge between the Service Desk and Infrastructure Team for ticket escalation and supports the infrastructure team with end-user requests and problem resolution. Essential Duties/Functions: Respond to escalated technical issues from Tier 1 support and provide timely and effective solutions Provides professional and courteous support for team members Knowledgeable about technologies deployed across the ACBL end-user computer space Monitors critical applications and IT infrastructure components Install, troubleshoot, and maintain required client software and hardware Maintains and improves ServiceNow knowledge management platform Assists with department projects Trains users on the proper use of hardware & software Troubleshoot issues with CradlePoint modems, using cellular technology with multiple carriers. Supports the Field Services Team and serves as liaison with the Service Desk to raise awareness of issues and develop solutions. Performs all other duties as assigned. What we are looking for... You will need to have: Bachelor's degree preferred in Computer Engineering, Computer Science, or related field. 3-5 years of experience in desktop support, field technician support, application support, telecom, first-level triage, or systems administration is preferred. Experience with a ticketing system like ServiceNow is required. Even better if you have... A+, Network+, and/or Microsoft MCSA certification preferred. Experience in Microsoft Active Directory and Azure Active Directory to administer user and computer accounts preferred Exchange administration experience, mailbox creation, distribution groups and mail tracing Experience with mobile device management, security, and Microsoft Intune preferred Working knowledge of Windows operating systems and mobile operating systems preferred Excellent troubleshooting skills with a strong understanding of hardware, software, and networking Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users Strong customer service skills with a focus on providing excellent customer experiences Ability to work independently and collaboratively in a team environment Willingness to work flexible hours, including on-call rotations Ability to lift 30-40 lbs Travel required (onboard vessels and facilities) Reasons you will love working at ACBL ... Competitive salary and benefits package. Opportunity to work on a variety of vessels and equipment. Collaborative and supportive team environment. Commitment to safety and professional development 401(k) retirement plan with employer match. Employee Assistance Program.

Service Desk Technician: IN-OFFICE POSITION IN CRESTWOOD KY (JUST NORTH OF LOUISVILLE KY) Full Time / Part Time, Employee Relevant Work Experience: 1-10+ Years Career Level: Experienced (Non-Manager) IN-OFFICE POSITION IN CRESTWOOD KY (JUST NORTH OF LOUISVILLE KY) WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE? It's a great time to join our Service Desk team. Get access to all the tools and benefits of working with a larger firm while maintaining the feel of a small business environment. Not only do we take pride in what we do, we have a few laughs, stay relatively casual, and take pride in knowing we're delivering best-in-class service while doing it. YOUR creativity, energy and “take no prisoners” attitude are what we need to augment our growing team of A-list talent. If you do not have a great customer service attitude or you are a jerk, please do not apply. We have a no jerks allowed policy…sorry.Transitional Technologies, in business since 2003, is hiring a Service Desk Technician to service, support and interact with our clients by way of providing pro-active network management and services. Transitional Technologies will consider hiring only the ultimate team player and well-rounded individual.Transitional Technologies is located in Louisville, KY and serves clients in the Louisville Metro region. Don't worry though, most of the work we do is remote, so you won't be driving all over the place unless things get very, very ugly.Service Desk Technician Role Description: All positions for the Service Desk require drive and determination to help us support our client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues and is accustomed to leveraging technical training opportunities to improve their skills.Our Service Desk is responsible for maintaining user up time and improving users' computing experiences through effective remote monitoring, maintenance and problem identification and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This piece of the position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable, super-hero movie caliber customer service.Job duties include utilizing our remote monitoring and management (RMM) and professional services automation (PSA) solutions along with other service-specific tools and technologies to deliver remote user support services and update service request information, answer technical support calls, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired. Other requirements include participating in ongoing training and attainment of manufacturer certifications, developing and maintaining relationships with user and vendor contacts, and preparing and presenting service and monitoring reports to management regularly.Minimum Requirements:1. Associates or Bachelor's Degree or relevant experience/certifications.2. Minimum three years technical support experience, preferably delivering services in the SMB (small to midsize business) market3. Excellent knowledge of our supported software and technologies (PSA and RMM Familiarity)4. Superior documentation and writing capabilities (good way to show this would be your cover letter)5. Strong interpersonal skills required to effectively communicate with customers, staff and vendors6. Passion for teamwork, problem solving and exceptional customer service7. Must be well-spoken, organized, detail-oriented, dependable and flexible8. Valid driver's license and proof of insurance9. Background check and drug screen required10. Reliable transportation11. Have a great sense of humor and capable of having fun This Position Entails:1. To perform technical triage on inbound customer requests.2. Receive and stage computer equipment for deployments.3. Travel to customer locations as needed.4. The ability to learn quickly and adapt to changing requirements, in fact, things change so fast around here it's best that you LOVE being challenged by change.5. Planning, coordinating, directing and supervising ongoing projects to insure completion within scope, timeline and budget.6. Troubleshooting network, equipment and service-related problems with remote control technologies. Now that I think on this though, if you can do this from your living room, well, that's a plus.7. An unshakable, ravenous desire to AGGRESSIVELY expand your knowledge. Expect to obtain multiple vendor certifications within your first 90 days of employment (training materials and mentoring provided), and that's just the warmup!8. Analyzing remote monitoring reports to identify capacity and performance issues and remediate them.9. A passion for creating a memorable customer service experience. If you had a lemonade stand as a child and out-earned that snot-nosed kid across the street because you were offering a unique lemonade buying experience by way of perhaps car side service or complementary napkin or cookie, you're probably in the right ballpark.10. The ability to help the team manage, maintain, troubleshoot and support our users' networks, equipment, software and services.

Job Description 911 Express Tech in Radcliff, KY is looking for one it computer specialist to join our team. We are located on 645 Knox Blvd. Our ideal candidate is a self-starter, ambitious, and hard-working. Responsibilities IT Specialist, or IT Support Specialist, is in charge of setting up, managing and troubleshooting the technology systems that a business uses to maintain computer and software networks. Their duties include responding to hardware problems, updating system software and tracking the data and communications used on their network. Qualifications Someone who is in training and wants to learn. Working knowledge of relevant operating systems, software and programming Excellent problem-solving and critical thinking skills Keen attention to detail Good organization, time management and prioritization Efficient troubleshooting abilities Effective communication skills, including speaking, writing and active listening Great customer service and interpersonal skills We are looking forward to hearing from you.

OSC EdgeTech, LLC is seeking a talented Datacenter Support Technician to join the team. OSC EdgeTech is a wholly owned subsidiary of Cook Inlet Region, Inc. (CIRI), an Alaska Native Corporation proudly owned by over 9,400 Shareholders. OSC EdgeTech was created to deliver agile, responsive IT solutions to meet the evolving needs of federal and defense customers. As an SBA-certified 8(a) entity with a Facility Clearance (FCL), OSC EdgeTech streamlines the acquisition process while maintaining the trusted quality, security, and innovation that define OSC Edge. Cook Inlet Region, Inc., also known as CIRI, is one of 12 land-based Alaska Native regional corporations created pursuant to the Alaska Native Claims Settlement Act (ANCSA). CIRI's regional boundaries roughly follow the traditional Dena'ina territory of Southcentral Alaska. CIRI was incorporated on June 8, 1972, and is owned today by a diverse group of more than 9,500 Shareholders who live in Alaska and throughout the world. OSC EdgeTech offers excellent benefits for eligible employees. Benefits include paid holidays, paid time off, 401K with employer match, dental, vision, health insurance plans, as well as life and disability benefits. Position Overview The Datacenter Support Technician will provide a full spectrum of activities necessary to assess potential customer requirements, support the establishment of processes and procedures to support the final designs, receive and integrate customer systems and components into the HRC Data Centers, sustain hosted customer equipment and services over the lifespan of the service agreement, and decommission systems when hosted customers terminate their agreements with the Command. Customer requirements are unique to the needs of the customer's platform and their customized service model to deliver IT capabilities to the end-users. Major Activities Conduct and report on new customer assessments, service designs, and architecture diagrams for customers considering HRC as a hosting and/or hoteling service provider. Review and provide feedback on proposed service level agreements and requirements worksheets for hosted customers and capabilities. Receive and install equipment in support of the onboarding projects for customers. Report completion of receipt and installation tasks to the Data Center team, COR, and other Government leaders. Provide touch-labor sustainment and coordinated repair of hosted customers and their associated IT equipment, infrastructure, and services on an annual basis. Decommission infrastructure components for hosted customer platforms. Ensure decommission equipment is packaged and shipped per customer specifications, and report completion of decommissioning tasks. Perform other duties as appropriate and as assigned. Knowledge/Skills/Abilities Strong Knowledge of Remedy, ServiceNow, FootPrints or similar Trouble Ticketing System. Excellent verbal, written and interpersonal communication skills, excellent organizational and multi-tasking skills. Great analytical, critical thinking and problem-solving abilities. Superior customer service skills. Adaptable and capable of working in fast-paced environments. Minimum Qualifications High School Diploma or equivalent Two or more years' service desk experience Security+ certification Must be US citizen Must possess active secret security clearance or higher Must be able to pass pre-employment background check E-Verify: OSC EdgeTech participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Reasonable Accommodation: OSC EdgeTech, LLC will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with OSC EdgeTech, LLC or any of its subsidiaries, please email *******************.

The Industry Field IT Specialist II is a critical technical contributor responsible for implementing and supporting bioMérieux middleware and instrument software solutions across varied customer environments. This mid-level field role requires solid experience with IT systems and a collaborative approach to ensure seamless integration with Laboratory Information Management Systems (LIMS) and secure connectivity. The specialist will lead system configuration, deploy remote support tools, and manage software updates and cybersecurity compliance. Success in this role demands proactive troubleshooting, strong communication skills, and the ability to juggle multiple customer-facing projects in a dynamic setting. Primary Duties * Coordinates internal and external technical teams to successfully deliver IT implementation projects and solutions for customers. * Conducts the setup and installation of software and middleware at customer sites or data centers, ensuring systems are properly networked and fully functional. * Integrates company solutions with customer Laboratory Information Management Systems (LIMS) by managing communication, consulting technical resources, and performing the scope of work. * Troubleshoots and resolves system issues both remotely and onsite to maintain optimal performance. * Responds promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects or regions. * Collaborates with customers to identify system-related challenges, research solutions, and implement corrective actions. * Maintains strong customer relationships by proactively addressing issues to ensure satisfaction and reliability. * Provides customers with information about available systems, options, and consumables, and coordinate with sales teams to support ordering. * Obtains and maintains CRM certification to support service investigations and documentation. * Supports revenue growth by promoting value-added projects, products, and services. * Manages Field IT projects by meeting milestones, deadlines, and requirements while keeping stakeholders informed of progress or changes. * Completes detailed service reports and checklists for every customer interaction to accurately capture system, customer, or test-related issues. * Provides on-site and remote technical assistance to internal customers (Sales, Field Applications, Field Service, Technical Support Center) via correspondence, phone and in person as appropriate to diagnose difficult connectivity problems as required. * Provides field training and orientation for new hires as required in all areas of troubleshooting and installation of solutions as needed. * Perform all work in compliance with company quality procedures and standards. * Performs other duties as assigned. Education & Training * Bachelor's Degree in computer networking, cybersecurity or related field required Experience Requirements * 2+ years of professional related experience as it relates to: * LIMS interfacing, networking support, servers, software applications, hardware, middleware, computers, and operating systems * End-User support required; systems marketed by bio Merieux a plus. * Industrial Microbiology or related field preferred Knowledge, Skills & Abilities * Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. * Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. * Effective and efficient problem analysis that leads to high-quality decisions. * Analyze data and make decisions/recommendations, using data to guide decision-making and provide suggestions for improvement. * Understand complex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture. * Planning objectives and strategies to achieve them within a set timeline * Organizing work and resources efficiently to ensure smooth operations * Troubleshooting issues to identify and resolve problems efficiently * Demonstrates assertiveness and confidence in the face of a challenge * Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives * Effective Presentation Skills - including the ability to present technical data * Written Communications - including the ability to communicate technical data in written form * Effective verbal communication skills * Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Working Conditions & Physical Requirements * Ability to remain in stationary position, often standing, for prolonged periods. * Ability to ascend/descend stairs, ladders, ramps, and the like. * Ability to wear PPE correctly most of the day. * Ability to adjust or move objects up to 50 pounds in all directions. * Domestic Travel: 60% * International Travel: 5% The estimated salary range for this role is between $89,500 - $111,100. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bio Merieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.

Intermediate Level | On‑Site The Service Desk Technician provides Tier 1 and Tier 2 technical support in a high‑volume environment, assisting a large and diverse end‑user base. This role involves handling phone and email requests, troubleshooting hardware and software issues, and supporting a wide range of desktop, network, and account‑related needs. The position requires strong customer service skills, excellent communication, and the ability to remain calm and professional under pressure. Key Responsibilities + Provide technical support for desktops, laptops, applications, and user accounts. + Troubleshoot hardware, software, and connectivity issues with a focus on accuracy and efficiency. + Assist end users via phone, email, and remote support tools. + Reset passwords, manage user accounts, and support access‑related issues. + Document all interactions clearly and concisely in a ticketing system. + Follow established procedures for escalation and issue resolution. + Maintain professionalism and empathy when assisting frustrated or upset users. + Work effectively in a fast‑paced environment with consistently high call volumes. + Collaborate with team members to resolve complex issues and share knowledge. + Adapt to changing priorities, new technologies, and evolving support needs. + Perform additional duties as assigned, including occasional weekend support. Required Qualifications + At least one year of experience in a help desk or desktop support role. + Strong customer service skills and a professional, patient demeanor. + Ability to communicate clearly, avoid confrontational language, and simplify explanations for non‑technical users. + Strong troubleshooting and critical‑thinking abilities. + Ability to work independently, take initiative, and remain trainable. + Reliable attendance and consistent adherence to schedule expectations. Preferred Qualifications + Experience in a customer‑service‑focused environment. + Familiarity with desktop support (onsite and remote). + Knowledge of common operating systems and productivity applications. + Experience with account administration, password resets, and basic network tasks. + Ability to document issues clearly and multitask effectively. + Experience working in a call center or high‑volume support environment. + Ability to work as part of a collaborative, fast‑moving team. Work Environment + Highly customer‑service‑oriented support team. + Business‑casual environment with a strong emphasis on communication and teamwork. + Large support operation handling hundreds of daily requests across phone and email. + Hybrid schedule available after training (alternating onsite and remote weeks). + Occasional weekend work may be required. Why This Role Is Valuable + Supports critical operations that enable essential services for a large user community. + Exposure to a wide range of technologies and support scenarios, offering strong skill‑building opportunities. + Long‑term potential for growth, advancement, and cross‑department opportunities. + Clear expectations, regular feedback, and a supportive team culture. Job Type & Location This is a Contract position based out of Frankfort, KY. Pay and Benefits The pay range for this position is $19.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Frankfort,KY. Application Deadline This position is anticipated to close on Jan 5, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Title: Technical Support Technician (Comms) Location: Camp Atterbury, INTime Type: Full-time Potential for Telework: No Minimum Clearance Required to Start: Secret clearance Employee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced Technical Support Technician (Comms). NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job description: • Trains and assists unit staff in establishing command post networks, tactical communications equipment, and establish, installs, operates, maintains, and defends (EIOMD) assigned communications and encryption systems, to include associated components, and to manage information and unit information capabilities• Troubleshoot communications, application configurations, establishes network addresses and connections, perform routine maintenance, upgrades as needed, and implements security updates Qualifications: Required:• Associate's degree• Understanding of technology integration and information flow including LAN/WAN, firewalls, security, storage, and backup methodologies• Two (2) years of technical development experience in areas of RF, Hardware, Software, Networks, Communication Systems, and infrastructure Preferred:• Meet DoD 8570.01-m baseline computing environment (CE) certification requirements at IAT II• Bachelor's degree

at Samtec, Inc IT Co Ops At Samtec, Co Ops work on real projects with direct impact to the business. You'll work in collaboration with teams across the world, spanning many technologies. Co Ops at Samtec are immediately involved in business critical situations and are challenged to achieve their goals. This is an opportunity to work on cutting-edge technology and bring your solutions and ideas to life. The program is designed not only for you to do great work with the opportunity to learn and grow, but to experience our one of a kind culture with direct exposure to executive engagement, and memorable events. *All co ops in the following programs have the opportunity to rotate between team programs based off of the student's interest, skillset, and Samtec need. Cyber Security Team Co-ops on this team will have opportunities to gain knowledge in multiple security tools including Anti-Virus, Vulnerability Management, Security Awareness Training, and over all Security Operations. Co-ops will start off on the Technical Support team before being awarded the opportunity to be on the Cyber Security team. CS/EE Computer Science/ Electrical Engineering co ops at Samtec will have the opportunity to work in some of the most challenging and advanced areas where AI/ML, data science, infrastructure systems, and software development meet key areas of manufacturing, engineering, and R&D. Rotations in this program are based on current business needs and student expertise. Data Team The data team is all about ensuring available, accurate, and actionable information so that the business can make proactive decisions. Rotations on this team would include opportunities as a Business Analyst, Data Analyst or a Data Engineer. Rotation opportunties exsist between roles on the Data team and Software Development team. Software Development Team Software development interns at Samtec will get a chance to learn while building and supporting the applications that power the entire Samtec enterprise. These systems include, but are not limited to, sales, manufacturing, marketing, operations and supply chain software. Opportunities on this team include roles as a product owner, software engineer, and UCD designer. Rotation opportunities exist between roles on the Data team and Software Development team. Technical Support Technical support is the frontline of IT and casts a wide net over many different technologies incorporated into our day-to-day operations. Co-ops within this team serve as a conduit between every day users and our system admins/ engineers. This awarded the co-op an opportunity to gain crucial experience across many different lanes of higher level IT fields, while also building a strong foundation of IT principles. SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws. Privacy Policy: *****************************************************

Descripción Puesto en Samtec, Inc IT Co Ops At Samtec, Co Ops work on real projects with direct impact to the business. You'll work in collaboration with teams across the world, spanning many technologies. Co Ops at Samtec are immediately involved in business critical situations and are challenged to achieve their goals. This is an opportunity to work on cutting-edge technology and bring your solutions and ideas to life. The program is designed not only for you to do great work with the opportunity to learn and grow, but to experience our one of a kind culture with direct exposure to executive engagement, and memorable events. *All co ops in the following programs have the opportunity to rotate between team programs based off of the student's interest, skillset, and Samtec need. Cyber Security Team Co-ops on this team will have opportunities to gain knowledge in multiple security tools including Anti-Virus, Vulnerability Management, Security Awareness Training, and over all Security Operations. Co-ops will start off on the Technical Support team before being awarded the opportunity to be on the Cyber Security team. CS/EE Computer Science/ Electrical Engineering co ops at Samtec will have the opportunity to work in some of the most challenging and advanced areas where AI/ML, data science, infrastructure systems, and software development meet key areas of manufacturing, engineering, and R&D. Rotations in this program are based on current business needs and student expertise. Data Team The data team is all about ensuring available, accurate, and actionable information so that the business can make proactive decisions. Rotations on this team would include opportunities as a Business Analyst, Data Analyst or a Data Engineer. Rotation opportunties exsist between roles on the Data team and Software Development team. Software Development Team Software development interns at Samtec will get a chance to learn while building and supporting the applications that power the entire Samtec enterprise. These systems include, but are not limited to, sales, manufacturing, marketing, operations and supply chain software. Opportunities on this team include roles as a product owner, software engineer, and UCD designer. Rotation opportunities exist between roles on the Data team and Software Development team. Technical Support Technical support is the frontline of IT and casts a wide net over many different technologies incorporated into our day-to-day operations. Co-ops within this team serve as a conduit between every day users and our system admins/ engineers. This awarded the co-op an opportunity to gain crucial experience across many different lanes of higher level IT fields, while also building a strong foundation of IT principles.

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Windows 7/10 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the client's ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support needs May provide Executive support Various other tasks associated with deskside services May need to be available to provide support at other client locations as needed Other duties as assigned Details: What do you need to succeed? Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware Able to uphold a positive attitude at all times, even under stressful conditions Experience supporting remote facilities and users Excellent verbal and written communication skills High level of professionalism and strong personal interaction skills Ability to perform in-depth research and troubleshooting for complex technical issues Ability to prioritize and complete all work tasks with minimal supervision Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds Ability and willingness to learn new technologies High School Diploma (required) Deskside / Desktop / End User Computer experience, ideally in a corporate environment Proven ability to handle challenging, rapid-response user support Proven ability to balance, prioritize and organize multiple tasks Desired Characteristics A+ Certification Microsoft Certified Professional (MCP) ITIL Foundations Lean Six Sigma What you'll get Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;

JOB GOALS To create a positive environment that aligns with the vision for Spencer County Schools. Provides opportunities for student leadership development and professional networking with staff & community. Will be an ambassador for Spencer County Public Schools and commit to offering excellent customer service to students, parents, and staff. REPRESENTATIVE DUTIES: Demonstrate a commitment to professional growth. Demonstrate punctuality and regular attendance. Maintain appropriate professional appearance. Adhere to the appropriate code of ethics. Perform other duties as assigned by the Superintendent or designee. Perform duties aligned to specific student leader roles. Demonstrate the ability to communicate and collaborate with peers, staff and community members. KNOWLEDGE & ABILITY: Office practices, procedures and equipment, basic computer skills. Telephone techniques and etiquette. Correct English usage, grammar, spelling, punctuation and vocabulary. Interpersonal skills using tact, patience and courtesy. Ability to read, interpret, apply and explain rules, regulations, policies and procedures. Determine appropriate action within clearly defined guidelines. Proper methods, materials, supplies, tools and equipment used in daily work. Proper lifting techniques. Work independently with little direction. PHYSICAL DEMANDS: Work performed while standing, sitting and/or walkings. Requires the ability to communicate effectively using speech, vision and hearing. Requires the use of hands for simple grasping and fine manipulations. Requires bending, squatting, crawling, climbing, reaching. Requires the ability to lift, carry, push or pull weights, up to 50 pounds. EDUCATION: Student enrolled in Spencer County High School or Hillview Academy.

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry. Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate. Company Summary: Canadian Solar Inc. is a vertically-integrated manufacturer of ingots, wafers, cells, solar modules (panels) and custom-designed solar power applications. Canadian Solar Inc. delivers solar power products of uncompromising quality to customers worldwide. Canadian Solar's world class team of professionals works closely with our customers to provide them with solutions for all their solar needs. For more information on the company, please visit *********************** Position Title: IT Engineer Location: Indiana Position Summary: This position needs to be responsible for the work between the group and the factory and lead help complete the operation and maintenance of the factory's IT equipment, facilities and systems. The ideal candidate will have a strong background in IT administration or management, network administration, cybersecurity, system integration and project management, with strong early career experience in a technology role within a manufacturing environment. Primary Responsibilities: * Implement and help support IT strategies and policies that align with company objectives, including system upgrades, installations, and migrations. * Support and sometimes lead IT projects, participating in helping hire and train more junior personnel to ensure effective IT service delivery and project execution. * Responsible for IT service delivery management and user support at the manufacturing site, ensuring smooth operations across the American factory. * Implement and maintain cybersecurity measures to protect company data and systems. * Negotiate and manage relationships with IT vendors and service providers to ensure cost-effective and efficient procurement of IT solutions and services. * Support the digital factory initiatives for new workshops, production lines, or technical innovation projects. This includes end-user support in both office and workshop environments, such as software/hardware installation, system integration and troubleshooting. * Manage the day-to-day IT operations at the site, including data maintenance, user permission management, and troubleshooting of computer issues, printers, and scanners. * Support production and engineering team to address related process issues for continues improvement. Work with engineering team to clarify the process changes and identify the impact on MES or related systems. * Monitor the workshop network, dashboards, and servers, ensuring timely troubleshooting and resolution of any exceptions. * Help oversee installation, debugging, and exception handling of industrial software used in the workshop, such as Bartender, RFID systems, and image processing software. * Contribute to training for workshop users, organize SOPs and Q&A materials, and assist in the management of workshop IT assets. * Participate in the planning, documentation, and deployment of new IT projects, ensuring alignment with business objectives. * Collaborate with cross-functional teams to align IT projects with operational goals. * Assist Corporate IT in equipment docking tasks, including information gathering, vendor and business communication, network connection debugging, and deployment activities. * Align with Corporate IT management policies, gather IT needs from business departments, and provide feedback to Corporate IT. Qualifications and Experience: * BS in Computer Science, MIS, Information Technology, or a related field. A Master's degree is preferred. * 3+ years of corporate IT experience, with at least 2 years in a manufacturing plant environment. Experience in manufacturing/quality/warehousing/logistics IT projects (e.g., SAP, MES, QMS and WMS) is preferred. * Proficiency in multi-server network environments (Microsoft/Linux), LAN/WAN, Fiber optic and Cisco networking, database, SQL, VMware Vsphere/Microsoft HyperV and Thin client multi-user applications. * Familiarity with the manufacturing processes and engineering in industries like PV solar and electronics * Experience with ITIL and ITSM frameworks, along with large-scale enterprise IT outsourcing service management. * Strong communication abilities, exceptional analytical skills, and adaptability to handle work pressure and provide excellent service. * Fluent in both Chinese and English is must, suitable for use as working languages. * Knowledge of industry-specific IT requirements and regulations is a plus. * Requires working under tight schedule to support 24/7 production operations. * Based at the manufacturing site, with occasional travel to support the other sites. Compensation and Benefits: Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/life/disability program, PTO and sick days. Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry. Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate. Company Summary: Canadian Solar Inc. is a vertically-integrated manufacturer of ingots, wafers, cells, solar modules (panels) and custom-designed solar power applications. Canadian Solar Inc. delivers solar power products of uncompromising quality to customers worldwide. Canadian Solar's world class team of professionals works closely with our customers to provide them with solutions for all their solar needs. For more information on the company, please visit *********************** Position Title: IT Engineer Location: Indiana Position Summary: This position needs to be responsible for the work between the group and the factory and lead help complete the operation and maintenance of the factory's IT equipment, facilities and systems. The ideal candidate will have a strong background in IT administration or management, network administration, cybersecurity, system integration and project management, with strong early career experience in a technology role within a manufacturing environment. Primary Responsibilities: Implement and help support IT strategies and policies that align with company objectives, including system upgrades, installations, and migrations. Support and sometimes lead IT projects, participating in helping hire and train more junior personnel to ensure effective IT service delivery and project execution. Responsible for IT service delivery management and user support at the manufacturing site, ensuring smooth operations across the American factory. Implement and maintain cybersecurity measures to protect company data and systems. Negotiate and manage relationships with IT vendors and service providers to ensure cost-effective and efficient procurement of IT solutions and services. Support the digital factory initiatives for new workshops, production lines, or technical innovation projects. This includes end-user support in both office and workshop environments, such as software/hardware installation, system integration and troubleshooting. Manage the day-to-day IT operations at the site, including data maintenance, user permission management, and troubleshooting of computer issues, printers, and scanners. Support production and engineering team to address related process issues for continues improvement. Work with engineering team to clarify the process changes and identify the impact on MES or related systems. Monitor the workshop network, dashboards, and servers, ensuring timely troubleshooting and resolution of any exceptions. Help oversee installation, debugging, and exception handling of industrial software used in the workshop, such as Bartender, RFID systems, and image processing software. Contribute to training for workshop users, organize SOPs and Q&A materials, and assist in the management of workshop IT assets. Participate in the planning, documentation, and deployment of new IT projects, ensuring alignment with business objectives. Collaborate with cross-functional teams to align IT projects with operational goals. Assist Corporate IT in equipment docking tasks, including information gathering, vendor and business communication, network connection debugging, and deployment activities. Align with Corporate IT management policies, gather IT needs from business departments, and provide feedback to Corporate IT. Qualifications and Experience: BS in Computer Science, MIS, Information Technology, or a related field. A Master's degree is preferred. 3+ years of corporate IT experience, with at least 2 years in a manufacturing plant environment. Experience in manufacturing/quality/warehousing/logistics IT projects (e.g., SAP, MES, QMS and WMS) is preferred. Proficiency in multi-server network environments (Microsoft/Linux), LAN/WAN, Fiber optic and Cisco networking, database, SQL, VMware Vsphere/Microsoft HyperV and Thin client multi-user applications. Familiarity with the manufacturing processes and engineering in industries like PV solar and electronics Experience with ITIL and ITSM frameworks, along with large-scale enterprise IT outsourcing service management. Strong communication abilities, exceptional analytical skills, and adaptability to handle work pressure and provide excellent service. Fluent in both Chinese and English is must, suitable for use as working languages. Knowledge of industry-specific IT requirements and regulations is a plus. Requires working under tight schedule to support 24/7 production operations. Based at the manufacturing site, with occasional travel to support the other sites. Compensation and Benefits: Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/life/disability program, PTO and sick days. Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. + _responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform_ . + _Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 3_ . + _Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ . + _Be available for on-call 24x7x365 ongoing application support_ . + _Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period_ . + _help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well_ . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs ServiceNow metrics reporting on ticket acknowledgements, resolution times and aging_ . **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred. + CompTIA A+ or ITIL certification preferred + 7-10 years of experience in information technology, systems administration or other IT related field. Specifically _a minimum of Five (5) years of experience in application / infrastructure design, development, testing, or operations_ **Other Job Specific Skills** + _Technical problem solving and implementer skills in application coding, infrastructure, or automation_ . + _Effective communications (written and spoken)_ . + _Coordinates and tracks well across AFS and client technical and functional teams ServiceNow ITSM (desired not required)_ . + _ITIL (desired not required)_ . + _Data Analysis / Excel T-SQL MSFT SQL Server Azure SQL Databases Database Architecture Extract, Transform and Load (ETL) data_ . **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $105k - $140k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.