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Information technology technician jobs in Green Bay, WI

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  • Adult Residential Support Professional - Part-Time 2nd Shift Weekends Only - Eastwood

    Lutheran Social Services of Wi & Upper Mi 3.7company rating

    Information technology technician job in Brillion, WI

    🧠 Adult Residential Support Professional - 2nd Shift Schedule: Part-Time | 2nd Shift | 2:00 PM - 10:00 PM | 16 Hours/Week (weekends only) Are you passionate about supporting individuals on their mental health and recovery journey? Do you thrive in a team environment where compassion and advocacy make a real difference? Join Lutheran Social Services of WI & Upper MI (LSS) as an Adult Residential Support Professional at Eastwood! 🌟 About Eastwood Eastwood is an 8-bed residential facility offering 24-hour supervision for adults facing mental health and/or addiction challenges. We provide crisis support through educational groups, transportation, medication management, and assistance with daily living skills-all in a safe, recovery-focused environment. 🛠️ Key Responsibilities De-escalate crisis situations using non-restrictive techniques Support clients in group living, home, or community settings Maintain confidential records and track client progress Facilitate recovery-focused group activities and curriculum Transport clients to appointments and community services Assist with medication administration and basic healthcare needs Promote independence through skill-building and resource connection Participate in staff meetings, training, and community advocacy Support clients during recreational and educational activities Uphold healthy boundaries and safety-focused decision-making Perform household duties such as grocery shopping and light cleaning 🎁 Perks & Benefits Medical, Dental, and Vision Insurance Flexible Spending Accounts (Health & Dependent Care) Free CCS Training Mileage Reimbursement Paid Time Off + 10 Paid Holidays 403B Retirement Contribution Option Employee Assistance Program Service Awards & Recognition Public Service Loan Forgiveness (PSLF) Eligibility 🎓 Qualifications High School Diploma or GED required Preferred: Experience in crisis/mental health or college credits in social work, psychology, or human services Valid driver's license preferred Reliable transportation required Must pass background, caregiver, and medical checks 🚗 Travel No travel is anticipated. If you're ready to make a meaningful impact and grow your career in mental health services, apply today and become part of the LSS mission to serve and uplift our community! Lutheran Social Services of WI and Upper MI is an equal opportunity employer.
    $25k-29k yearly est. 7d ago
  • Computer Field Tech Position-Green Bay WI

    BC Tech Pro 4.2company rating

    Information technology technician job in Green Bay, WI

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Information technology technician job in Green Bay, WI

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $36k-52k yearly est. 60d+ ago
  • Now Hiring IT and Telecom Field Technicians

    Hardy Industries 3.7company rating

    Information technology technician job in Green Bay, WI

    Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
    $56k-77k yearly est. 16d ago
  • On-Call IT Field Technician -Appleton, WI-NOW

    Geeks On Site 3.1company rating

    Information technology technician job in Appleton, WI

    On-Call IT Field Technician - PC, Mac, Printer & Scanner Support 💼 Job Type: Independent Contractor (1099) 💰 Pay: $35/hour (on-site) 🗓 Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply 📞 Intro Call - A recruiter will contact you for a quick chat 📝 Onboarding - Complete paperwork and tax forms electronically 🔍 Background Check - Mandatory before activation 📅 Set Your Availability - You enter your availability in our tech portal 📲 Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.
    $35 hourly Auto-Apply 60d+ ago
  • IT Technician

    BDP Management 4.5company rating

    Information technology technician job in Neenah, WI

    Job Description: Assist our IT team in generally maintaining proper department operation, delivery of reliable and consistent services, and achievement of goals in the areas of Member Experience, Security, and Departmental and Business Efficiencies as directed. Responsibilities: Troubleshoot basic PC, software, hardware, application, VoIP, and printer issues Monitor, assign, and respond to tickets in the help desk platform in a timely manner Assist with on-site installation and setup of pre-sale locations, new locations, and remodeled locations Travel to various Planet Fitness locations to assess and correct any IT-related problems Working with retail Staff over the phone to diagnose and correct IT-related problems Use of remote support software to diagnose and correct IT-related problems Additional support to the IT and operations departments as requested and necessary Qualifications: Ability to travel up to 10-20% across 10+ states, your own vehicle will be needed for nearby travel (mileage will be paid). Airfare, lodging, and per diem provided when travelling greater distances Associate level education in a related field and/or comparable experience is required Solid general troubleshooting skills. You will be expected to correct many non-documented technical issues across many technologies (standalone workstations, guest Wi-Fi services, in-club media equipment, CCTV equipment, TVs and related services, etc.) Must have a firm understanding of proper TCP/IP network maintenance and operation including port forwarding, firewall management, vulnerability mitigation, Wi-Fi integration, and configuration of WAN connections using static IP addresses. Any relevant certifications are a definite plus Familiarity with Linux and/or Apple OS would be beneficial but not a requirement Excellent interpersonal skills are a must. We work closely with all in-office staff and frequently need to communicate with frontline Staff to troubleshoot problems
    $33k-62k yearly est. 18d ago
  • IT Support Analyst

    General Beverage Sales Co 3.9company rating

    Information technology technician job in Oshkosh, WI

    Full-time Description General Beverage Sales is looking for someone who is passionate about IT. Someone who cannot pass up a challenge and loves to learn. This position requires providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. They troubleshoot and resolve IT issues in a timely manner, while providing excellent customer service. This position possesses strong problem-solving skills, a customer-centric approach, and a solid understanding of IT systems and infrastructure. GB offers an amazing benefits package to include Health, Dental, Vision, and Life Ins. We also offer 401K with company match and profit sharing, along with a too good to believe vacation/sick time package. Apply now, we cannot wait to talk with you! Requirements · Bachelor's degree or associate degree in Computer Science, Information Technology, or a related field or equivalent industry experience. · Up to two (2) years providing technical assistance and troubleshooting support. · Strong knowledge of hardware, software, and network systems, including Windows and iOS operating systems. · Proficient in diagnosing and resolving common IT issues, such as software errors, network connectivity problems, and hardware failures. · Excellent problem-solving and analytical skills, with the ability to troubleshoot complex IT issues and propose effective solutions. · Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users. · Familiarity with IT service management (ITSM) tools and ticketing systems. · Industry certifications such as CompTIA (A+, Network+, Security+), Microsoft, Jamf Certifications or similar are a plus. · Ability to accept responsibility and account for their actions. · Must possess a valid driver's license. · Ability to pass pre-employment drug screen. Salary Description $40,000 to $50,000
    $40k-50k yearly 60d+ ago
  • IT Data and Analytics Intern

    ITW 4.5company rating

    Information technology technician job in Appleton, WI

    Our team is in search of a motivated and detail-oriented IT Data and Analytics Intern to join the ITW Welding Data and Analytics team. In this role you will get to partner with our data engineers and Power BI system administrator to gain hands on experience supporting our data environment. You will also complete a project that you will get to present to leaders from all areas of the organization at our annual Intern Expo. The ideal candidate will be local to the Appleton WI area with and able to work in our Appleton IT facility. Key Responsibilities Support efforts to improve data quality and data delivery within our data environment. Develop dashboards and reports to support business decision-making. Support data governance projects and documentation. Support ongoing data projects and process improvement initiatives. Qualifications You are preparing to enter your Junior or Senior year pursuing a Bachelor's degree in Data Analytics, Data Science, Information Technology, Business, Computer Science, or a related field. Strong analytical and problem-solving skills. Proficiency in Microsoft Excel; familiarity with Word and Outlook. Some experience with data presentation tools such as Power BI or Tableau. Familiarity with SQL or Python is a bonus. Excellent communication and organizational skills. Company Description Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns. Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue ,” is inspired by the blue color of Miller equipment. The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world's largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people. Additional Information ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law. ITW is an equal opportunity employer. We value our colleagues' unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
    $33k-42k yearly est. Auto-Apply 60d+ ago
  • IT Operations Specialist

    Shoptikal, LLC

    Information technology technician job in Green Bay, WI

    - Green Bay, WI. Responsible for addressing technology-related issues from internal customers. Install, support, and maintain the operation of PCs, peripherals, and applications for all end users in Fielmann USA corporate offices and remotely for all stores. DUTIES AND RESPONSIBILITIES: TECHNICAL SUPPORT OPERATIONS • Provide technical support for hardware or software to internal and external customers • Learn and teach all hardware operations and software packages • Solve problems directly or forward on to a teammate who can resolve. Opportunities include password resets, new hire setup, register errors, hardware issues, simple software or operating system issues, and scanner errors • Utilize help desk software that provides the means to document issues with all information pertinent to resolution and why the incident was closed. Track the problem until it is resolved • Follow defined processes for setting up new systems • Provide leadership with information regarding support activities • Follow up with internal and external customers to ensure issue resolution as assigned by leadership (quality surveys, etc.) • Be the customer advocate and strive to ensure customers have the best possible experience using our technology, tools, and support services • Maintain a clear understanding of Fielmann USA goals and practice proper policies and procedures • Perform additional tasks as assigned by manager and/or senior leadership MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS: • Bachelor's degree in computer science, information technology, business administration or related field. An alternative degree with equivalent education, experience, and training may be considered • 3+ years demonstrated help desk experience • Strong working knowledge of Windows 11 desktop administration, maintenance, and troubleshooting • Experience with help desk support systems, Microsoft SCCM Server, and project management • Knowledge of internet browsers, proxies, and anti-virus/malware products • A+ and N+ Certifications as well as additional MCP Certifications are highly desirable • Experience with desktop firewall and client VPN software is a plus • Excellent phone manners and customer service skills • Strong interpersonal relationship skills • Ability to maintain strict confidentiality • Ability to work independently for extended periods of time • Strong written and verbal communication skills • Strong analytical and problem-solving skills • Able to prioritize work and manage multiple activities simultaneously • Proficiency in Microsoft Office Suite of programs ESSENTIAL FUNCTIONS & WORK REQUIREMENTS: • Able to participate in on-call rotation for system issues and questions that occur outside of normal business hours • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication • Able to sit or stand for extended periods of time • Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.) • Able to read and write at a high school graduate level • Able to lift 10 to 20 pounds • Able to view/read computer screen for extended periods of time • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines • Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
    $69k-96k yearly est. Auto-Apply 24d ago
  • Biomedical Technician Coordinator

    Agiliti Health

    Information technology technician job in Appleton, WI

    The Technical Services Coordinator oversees and coordinates the biomedical and field service technicians assigned to a designated location, ensuring that medical equipment at the office and customer locations is timely and cost-effectively inspected, repaired and maintained. The Technical Services Coordinator ensures that accurate and detailed equipment records are kept, assists in growing technical services revenue and supports key daily office functions. The Technical Service Coordinator who works at a district office location also assists in managing the supply inventory and ensuring the accuracy and timeliness of customer billing functions. Knowledge and Physical Requirements • Associate's degree in an Applied Science (electronics or biomedical equipment technology preferred) or equivalent military training required; Bachelor's degree preferred. • At least 1 year of technical experience. • Knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers and medical equipment manufacturers. • Medical equipment preventive maintenance, repair and handling experience. Able to read and understand technical manuals and electric/pneumatic schematics. • Demonstrated competency to perform operational verification procedures, preventive maintenance and repair service on various equipment. • Proficient in the use of test equipment. • Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint). • Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required. • Valid driver's license. • Able to lift and/or push 75 pounds. Behavioral Skills (How the jobholders must conduct themselves with other people.) • Possesses quality orientation with a “get it right the first time” attitude. • Complies with patient privacy laws in all matters. • Effectively builds credibility and trust with customer administration, clinicians and staff. • Maintains and projects confidence, enthusiasm and a professional image. • Flexible, coachable. • Demonstrates strong communication and presentation skills (listening, writing and speaking). • Demonstrates team orientation and shows respect for others. • Proactive and self-directed. • Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations. • Organized; prioritizes to meet deadlines. • Customer-focused; willing to go above and beyond. Practical Skills (Tasks that the job holder must be able to do and demonstrate.) • Participates and partners with key staff members to promote revenue growth, cost containment and expansion of services with existing and potential customers. • Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer, employee and service concerns, discrepancies and disagreements. • Knowledgeable about business information and its inventory and billing systems. • Maintains compliance with International Organization for Standardization (ISO) regulations, if applicable. • Manages requisitions, parts and supply inventory and purchase orders. • Completes required documentation, reports and updates to support business. • Possesses knowledge of, and can articulate, policies and procedures. • Ensures accurate documentation is completed in a timely manner to meet regulatory compliance needs. • Provides focus and helps establish priorities for technical team. • Ensures equipment incidents, recalls, upgrades and modifications are completed in compliance with directives and documented accordingly. • Coordinates and trains technical services technicians. Provides cross and lateral training, emphasizing continuous improvement and teamwork, and provides on-going feedback with focused action steps for areas of improvement. • Holds self and other technical services technicians accountable for completion of assignments. • Maintains performance expectations to support operational budget. • Proactively manages continuous improvement opportunities and initiatives. • Performs other assigned duties. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact ****************************. Primary Job Location:Green Bay DistrictAdditional Locations (if applicable):Job Title:Technical Services CoordinatorCompany: Agiliti Location City:De PereLocation State:Wisconsin
    $54k-82k yearly est. Auto-Apply 60d+ ago
  • IT Support Technician

    Navitus 4.7company rating

    Information technology technician job in Appleton, WI

    Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at ************************************ to be considered for internal opportunities. Pay Range USD $20.00 - USD $23.06 /Hr. STAR Bonus % (At Risk Maximum) 0.00 - Ineligible Work Schedule Description (e.g. M-F 8am to 5pm) M-F 7:30am - 4:00pm Overview Navitus Health Solutions is seeking an IT Support Technician to join our team! This is an onsite position in our Appleton WI location. The IT Support Technician will be responsible for providing first level technical assistance and support related to computer systems and hardware. Respond to queries, execute basic diagnostic programs, isolate problems, and determine proper escalation within Navitus and/or vendor support. Individuals in this job position are competent to perform work at the entry level technical skill set within this job family. They have some familiarity with information technology systems and processes. Is this you? Find out more below! Responsibilities How do I make an impact on my team? Imaging, Packaging, Shipping and Tracking of Hardware based on incoming requests Receiving, tagging and inventorying of hardware Maintenance and inventorying of shipping supplies Record user interactions in Service Desk application Working with users to receive, track, and inventory, corporate hardware within termination process Work with vendors and run diagnostic programs to resolve problems Document processes and solutions in the IT knowledge base Maintain accurate New hire, Transfer and Termination hardware tasks with attention to detail Maintain Asset Lists and documentation accurately Other duties as assigned Qualifications What our team expects from you? High school diploma required Working knowledge of hardware provisioning and support required Experience in solving customer issues required Knowledge of Active Directory Users and Computers preferred System Center Configuration Manager (SCCM) preferred Knowledge of Microsoft tools such as email, Teams and SharePoint preferred Participate in, adhere to, and support compliance program objectives The ability to consistently interact cooperatively and respectfully with other employees What can you expect from Navitus? Top of the industry benefits for Health, Dental, and Vision insurance 20 days paid time off 4 weeks paid parental leave 9 paid holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and Professional Membership assistance Referral Bonus Program - up to $750! #LI-Onsite Location : Address 1025 West Navitus Dr. Location : City Appleton Location : State/Province WI Location : Postal Code 54913 Location : Country US
    $20-23.1 hourly Auto-Apply 12d ago
  • IT Support Specialist II

    Heartland Business Systems 4.1company rating

    Information technology technician job in Little Chute, WI

    The IT Support Specialist Il provides superior day-to-day hands-on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. Roles and Responsibilities/ Essential Functions: Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records. Track, route, and redirect problems to correct resources. Identify PC hardware warranty repair and resolve as required. Provide timely and relevant updates to end users. Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems. Participate in the on-call support rotation. Requirements Competencies: Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust. Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form. Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. Adaptability: The extent to which an individual can fit into a changing working environment. Initiative: The ability of the individual to act and take steps to solve or settle an issue. Motivation: The ability of the individual to inspire and encourage others to reach a goal. Autonomy: The ability of the individual to complete assigned tasks with little oversight. Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. Required Experience: 1-3 years experience troubleshooting windows PC's In depth knowledge of Window desktop operating systems Preferred Experience: 1-3 years' experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System. Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles. Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android) Required Skills, Education and/ or Certifications: High School Diploma CompTIA A+ or similar certifications Preferred Skills, Education and/ or Certifications: Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup. One or more of the following certifications: Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator Equal Opportunity Employer - Including Disabled and Veterans #HBS
    $31k-60k yearly est. 46d ago
  • IT Operations Intern(Green Bay, WI)

    Nsight 4.0company rating

    Information technology technician job in Green Bay, WI

    The IT Operations Intern is responsible for supporting the IT Operations department, primarily working with the Desktop Support team under the Senior IT Technical Support Manager. The role involves a variety of tasks, including installing, troubleshooting, and repairing computer hardware and software, assisting with network gear and physical security systems, and supporting Cellcom's Summer Celebration Events by managing IT equipment. Interns will gain hands-on experience with multiple IT teams, making it an excellent opportunity for students pursuing an IT degree who have experience working in LAN/WAN environments and basic software installation skills. Responsibilities & Duties: * Install, troubleshoot, repair, and dispose of computer hardware and software. * Assist in replacing network gear, wiring, and physical security systems like cameras and card access systems. * Support the set up, maintenance, and take down of IT equipment for Cellcom's Summer Celebration Events. * Provide customer service by resolving help desk requests and keeping users informed of progress. * Train users on technology best practices and perform additional related duties as assigned. * Other duties as assigned Requirements: * High school diploma or equivalent; pursuing an Associate's or Bachelor's degree in an IT-related field. * Practical experience working in a LAN/WAN environment is desirable. * Experience installing and removing software on desktop or laptop computers. * Must be 18 years or older with a valid driver's license and a good driving record. * Strong customer service skills with the ability to handle complaints and troubleshoot IT issues. This role is ideal for students pursuing an IT degree who have basic experience in LAN/WAN environments, software installation, and are eager to gain hands-on experience in IT operations.
    $33k-41k yearly est. 60d+ ago
  • Sr. Field Tech - Power Systems Tech II, III, or IV

    Resa Power 4.0company rating

    Information technology technician job in Green Bay, WI

    Sr. Field Tech, Power Systems Technicians, or NETA Technicians are expected to perform service, test and maintain various types of power transmission and distribution equipment. An ideal candidate will be experienced in many of the following skills: * Inspect, test, troubleshoot, perform start-up and collect data of low, medium and/ or high voltage (to 765kV) electrical systems. * Switchgear and circuit breaker testing * Inspection, maintenance, testing and/or repair of transformers, and all related equipment - 45 KVA to 1,120 MVA * Filling and working with SF6 filled GCBs and gas insulated switchgear * Testing and inspecting low and medium voltage cable installations * Operating high voltage test equipment including Doble M4000 series test sets * Commissioning, troubleshooting, and repair services on controls and transfer schemes * Note: All work and decisions shall be conducted in strict compliance of all regulatory laws. * Other duties as assigned by project leader Required Experience and Qualifications for a Field Tech: * High School diploma/GED and minimum 1 year of experience in a related field. * Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA. * Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 765kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program). * Must be able to work safely and adhere to all electrical safety procedures. * Good theoretical understanding of electricity and a good aptitude for problem solving. * Effectively communicate verbally and in writing with customers and peers. * Dependable and responsible with good judgment and organizational skills. * Good customer service, time management and follow-up skills. * Work effectively with customers, peers and management to resolve client issues. * Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research * For positions that utilize a company vehicle, will be required to have a valid driver's license. Required Experience and Qualifications for a Power Systems Tech II: * High School diploma/GED and minimum 2 years of experience in a related field. * NETA Level II Certification. * Power Systems Tech II performs testing and service work while generally requiring direct supervision. The individual has sufficient knowledge and experience to be qualified for assuring the safety of him/herself. Safety knowledge includes an understanding of lockout/tagout procedures and requirements, arc-flash and shock hazard analyses, and other facets of hazardous electrical energy control procedures. * Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program). * Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA. * Must be able to work safely and adhere to all electrical safety procedures. * Good theoretical understanding of electricity and a good aptitude for problem solving. * Effectively communicate verbally and in writing with customers and peers. * Dependable and responsible with good judgment and organizational skills. * Good customer service, time management and follow-up skills. * Work effectively with customers, peers and management to resolve client issues. * Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research * For positions that utilize a company vehicle, will be required to have a valid driver's license. Required Experience and Qualifications for a Power Systems Tech III: * High School diploma/GED and minimum 5 years of experience in a related field. * NETA Level III Certification. * Power Systems Tech III performs testing and service work and can mentor, lead level I and level II Techs as directed by Supervisor/Manager. This position is responsible for performance and management of routine and moderately complex tasks and projects, record keeping, evaluation of test data, and responsibility for the safety of others. This position is qualified to provide guidance and can perform electrical power switching. * Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program). * Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA. * Must be able to work safely and adhere to all electrical safety procedures. * Good theoretical understanding of electricity and a good aptitude for problem solving. * Effectively communicate verbally and in writing with customers and peers. * Dependable and responsible with good judgment and organizational skills. * Good customer service, time management and follow-up skills. * Work effectively with customers, peers and management to resolve client issues. * Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research * For positions that utilize a company vehicle, will be required to have a valid driver's license. Required Experience and Qualifications for a Power Systems Tech IV: * Associate degree in related field or equivalent experience and minimum 5 years of experience or 10 years of related experience. * NETA Level IV Certification. * Power Systems Tech IV performs testing and service work and can mentor, lead level I and level II and level III Techs as directed by Supervisor/Manager. This position is responsible for performance and management of routine and moderately complex tasks and projects, record keeping, evaluation of test data, and responsibility for the safety of others. This position is qualified to provide guidance and can perform electrical power switching. Position, as directed, supervises large projects and multiple crews and can work independently. Individual performs complex investigations, tests, and evaluations, and prepares written reports as needed. * Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program). * Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA. * Must be able to work safely and adhere to all electrical safety procedures. * Good theoretical understanding of electricity and a good aptitude for problem solving. * Effectively communicate verbally and in writing with customers and peers. * Dependable and responsible with good judgment and organizational skills. * Good customer service, time management and follow-up skills. * Work effectively with customers, peers and management to resolve client issues. * Strong computer skills with working knowledge of Windows and Microsoft Office- use of Internet for standards/products/manufacturer research * For positions that utilize a company vehicle, will be required to have a valid driver's license. Required Experience and Qualifications for a Sr. Field Tech: * High School diploma/GED or equivalent experience and 5 years of experience in a related field. * Knowledge of the National Electrical Code and various industry standards, such as NETA, OSHA, IEEE and NFPA. * Strong background and experience in most types of high voltage equipment through the 230 kV class. * Prefer experience with most of the following or similar: MCC's, Breakers, relay testing, oil testing, infrared scanning, performing start-up on switchgear up through 500kV class, etc. or training from the military (Army Prime Power, Air Force Electrical Power Production, NAVY or another related program) * Complete projects consistently on budget and at a reasonable contribution. * Ability to complete on-site job reports. Who we are! RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade! Our Mission Ensure reliable and safe mission-critical power across our customers' electrical infrastructure lifecycle. Our Vision To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry. Core Cultural Competencies * We do it right * We pride ourselves on our integrity and expertise. We don't cut corners. * You perform job responsibilities safely, efficiently, and thoroughly all day, every day. * You conduct yourself professionally, ethically, and honestly. * You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company. * You are on time and preplan time off. * You produce a quality product. * We are customer driven * Our number one concern is our customer and our long-term relationships with them prove our dedication. * You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner. * You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management. * We focus on growth * We are dedicated to growing the company and our employees. * You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job. * You seek out new assignments and assume additional duties. * You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.). * We solve problems * Every day is different, so we need to be innovative, decision makers, flexible and adaptable. * You efficiently and thoroughly complete assignments. * You perform work assignments independently. * You propose new ideas and find better ways of doing things. * We get it done * We are efficient, reliable and no nonsense. We work hard, but we also play hard. * You follow through on commitments in a timely way. * You produce easily understandable and accurate reports that meet customer and/or Company expectations. * You actively listen. You seek advice and help as appropriate. * You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.). * We build strong relationships * Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers. * You collaborate to create the best solutions for each other and our customers. * You build strong relationships within the team, across RESA departments and locations and with customers and vendors. Additional Information: Job: Full-Time Location: Nationwide - US Travel: 75-80% travel. Compensation: Pay range for a Field Tech/Power Systems Tech I to a level IV range from $30 to $65 (depending on skillset, certification, and experience) per hour and eligible for overtime. Daily meal and incidentals per diem available when traveling for overnight work. Benefits: Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, Employee Ownership Plan, matching 401k, and paid time off. Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website. Physical Demands: Lifting a maximum of 50lbs on a daily, crawling, climbing, standing for long periods of time, and working in non-ideal conditions. RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
    $32k-43k yearly est. 60d+ ago
  • IT Systems Adminstrator

    Endries International 3.7company rating

    Information technology technician job in Brillion, WI

    We're looking for a detail-oriented and tech-savvy Systems Administrator to ensure the smooth and secure operation of our IT infrastructure. In this hands-on role, you'll be responsible for maintaining and optimizing our systems, servers, and network components while delivering top-notch support to end users. You'll work closely with a collaborative IT team to troubleshoot issues, implement upgrades, and lead security initiatives-making a real impact on the productivity and resilience of the company's tech environment. Key Responsibilities: Install, configure, and maintain computer systems, servers, and network components Monitor system health and performance; respond to alerts and resolve technical issues Perform regular system maintenance, including backups, updates, and patching Document configurations, procedures, and system changes accurately Manage user accounts, permissions, and access controls Provide end-user support for a range of hardware, software, and network concerns Work cross-functionally with the IT team to improve performance and implement new solutions Perform security audits and proactively apply best practices to safeguard systems What You Bring: Associate's degree (minimum); Bachelor's in IT or related field preferred 3-5 years of hands-on experience as a Systems Administrator Strong knowledge of hardware, networking, and system software Proficiency with Windows & Linux OS, virtualization (e.g., VMware, XenServer) Experience with Active Directory, SCCM, Exchange, PowerShell, Citrix, Cisco networking, and storage systems (e.g., EMC Unity SAN, Brocade switches) Excellent troubleshooting, communication, and documentation skills Ability to work independently and collaboratively within a team Relevant certifications (AWS, MCSE, RHCE, CCNA, CompTIA A+) highly desirable Working with Us: This is a full-time, office-based role with standard business hours. Some after-hours maintenance or emergency response may be required. The role involves extended computer use, occasional lifting of equipment, and standard physical demands of an office environment. The Legacy You'll Be a Part Of: Endries International was established as a fastener distributor based out of Northeastern Wisconsin. For almost 50 years, we have worked with Original Equipment Manufacturers (OEMs) and built our business around supporting manufacturers. Today, Endries manages over 500,000 SKUs, including various fasteners and related production components. From small privately held shops to multi-site manufacturers worldwide, Endries makes it easier for businesses of every size to focus on what they do best. Our sourcing and supply programs across North America, Europe, and Asia, combined with our fulfillment solutions, allow our customers to succeed without having to worry about the small but critical products essential to their operations. Endries International is an equal opportunity employer. All qualified applicants will be considered for employment without attention to his or her race, color, religion, sex, sexual orientation, age, national origin, marital status, pregnancy, veteran status or because of a disability that does not prevent the individual from performing the essential functions of his or her job, as well any other legally protected class status.
    $60k-82k yearly est. 60d+ ago
  • IT Applications Administrator

    Rosen's Diversified Inc. 4.5company rating

    Information technology technician job in Green Bay, WI

    In this role is responsible for monitoring and triaging issues across a wide variety of IT applications and technology platforms. Critical to this role is collaborating with cross-disciplinary teams, stakeholders, moving the business forward. It's essential to have excellent attention to detail, be organized, work independently, and be part of a team. Responsibilities: * Monitor and triage issues across a wide variety of IT Applications and Technology Platforms including Infor M3 and Infor related applications, modules, and custom applications for errors. * Maintain and document correct Infor M3 and related product configurations on incidents down to functional area affected. * Document company systems and Infor functional analysis and resolution steps. * Update Freshservice Knowledge Base for future reference. * Initiate information gathering calls with the originator/end user/affected user and update tickets in Freshservice. * Immediately triage and respond to incoming tickets, move to personal queue or other queues. * Maintain appropriate status on open Incidents and provide summarized notes on resolution steps. * Escalate with Production Support teams if low priority issues are deemed severe. * Follow Production Support Service Level Objectives, (SLOs). * Train fellow IT Applications Administrators and Production Support teams on Infor M3, Infor related applications, modules, and custom applications. * Provide Production Support for company systems. This includes Infor M3 Infor related applications, modules, and custom applications. This may involve unplanned after-hours and weekend support. * Initiate and expedite Knowledge Transfer Sessions with IT and Business functional groups. * Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization. * With proper training and experience, future duties of this role may include security administration, installation & upgrade of software, configuration of applications & systems. * Oversee and/or participate in executing the design, development, and implementation of software and hardware solutions, systems, or products. * Design, program, test, debug, implement, and document program logic. * Organize data files and prepare flowcharts of data movement. * Document procedures and operation methods. Prepare instructional material for users and complete user training. * Analyze documents, files, and reports related to workflows. * Analyze and develop solutions by evaluating specifications and creating workflow. Qualifications Knowledge, Skills, and Experience * Bachelor's degree in information technology, computer science or a related field is required. * Minimum two years experience in related field. * Previous experience with Infor M3 (Food & Beverage) a plus, but not required. * Experience with Sage Software, AS/400 Applications, .Net Applications. * Experience in the operation and analysis of database hardware, software, and standards, as well as data retrieval methodologies and business applications. * Experience with all phases of the SDLC. * Ability to work in a fast-paced team environment while remaining flexible to understand both business and technical perspectives. * Ability to effectively communicate with individuals on all levels throughout the organization. * Excellent planning, time-management, organization, and prioritization skills. * Ability to conduct research into systems issues and products as required and communicate ideas in both technical and user-friendly language. * Familiar with standard Business & IT concepts, practices, and procedures. Willing to perform variety of tasks. * Experience within manufacturing environments, specific to process manufacturing. * Ability to work a low volume, rotating on-call schedule. * Ability to travel on a periodic basis to other locations pending business needs. * Working knowledge of applicable data privacy practices and laws. * Strong written communication skills and knowledge to tailor messages to the appropriate audience. * Capacity to develop strong working relationships * Ability to relay information clearly and efficiently, both orally and in writing * Excellent writing, editing, and proofreading skills with a diligent eye for detail, language, flow, and grammar * Proficient with Microsoft Office applications * Experience working in a collaborative team atmosphere and also being an individual contributor with individual projects, deadlines, and accountabilities * Ability to handle multiple priorities and competing priorities with a high degree of flexibility in a constantly fast- evolving environment while meeting deadlines and deliverables * Critical thinking skills, including logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems Additional Skills, Experience, and/or Requirements * Excellent interpersonal and collaborative skills, with a professional demeanor and the ability to interact with all levels of management, colleagues, and vendors * Experience using SEO principles to maximize copy's reach * Demonstrate intellectual curiosity and desire to learn * Ability to adapt to modification and changes to project plans and/or marketing plans, demonstrating flexibility to implement new strategies, content, and/or methodologies to accommodate changes. * Embraces the values of quality, integrity, and mutual success through teamwork. * Driven, self-motivated, and always looking for ways to improve current marketing efforts INTENT AND FUNCTION OF S s assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Summary OUR FAMILY CULTURE We are a family-owned business established in 1946 with nearly 5,000 employees. Over the years, Rosen's Diversified, Inc. ("RDI") has grown into a holding company of vertically integrated business units, including American Foods Group, America's Service Line, Scientific Life Solutions, and Rosen's Inc. By understanding our employees, our customers and ourselves, we are preparing RDI for the future generations of success. Our Company is comprised of innovative entrepreneurs who value our casual and down to earth culture. As a member of the Rosen's family, you will find yourself challenged and rewarded for your professional contributions as well as the Company's success. WHAT WE OFFER * Privately held, family-owned (three generations) business which operates with a mentality of what should be done versus share holder requirements. * Excellent health and welfare benefits including but not limited to medical, dental, vision, disability, and a variety of voluntary benefit options. * 401(k) benefits with annual company match for eligible employees. * Professional and personal development programs including Career and Learning Paths providing opportunities for advancement.
    $59k-79k yearly est. Auto-Apply 2d ago
  • IT Service Specialist Lead

    Marion Body Works 3.7company rating

    Information technology technician job in Marion, WI

    This position will be based onsite in Marion, WI. As a member of the service desk team, the IT Service Specialist Lead is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support for end-users. This role involves managing incident and request resolution, maintaining high levels of customer satisfaction, and ensuring adherence to service level agreements (SLAs) for multi-facility manufacturer. The Service Desk Lead provides support and acts as a liaison between technical teams and users, coordinates escalations, and contributes to continuous improvement initiatives. Key responsibilities include mentoring Service Desk employees, completing tier 2 requests, and ensuring accurate tracking in ITSM system. ESSENTIAL JOB FUNCTIONS Lead and mentor service desk staff, fostering a collaborative and high-performance environment. Perform Service Desk support and utilize best practices for hardware and software problems related to Windows PCs and Macs. Troubleshoot issues for approved software packages including Teams, Office, Edge, and more. Monitor and manage ticket queues to ensure timely resolution of incidents and service requests. Develop and maintain documentation, procedures, and knowledge base articles. Analyze service desk performance metrics and implement improvements. Track IT assets in ITSM inventory Automate and develop desktop management tools and strategies Collaborate with IT teams to escalate and resolve complex technical issues. Ensure compliance with IT policies and service standards. SECONDARY JOB FUNCTIONS Assisting in performing software audits Instituting a culture of continual improvement for quality and efficiency Fostering and promoting an environment of collaboration Maintaining motivation and enthusiasm through development to drive a high-performance culture Working knowledge of Marion Body Work's product flow and manufacturing processes Performing other tasks as assigned KNOWLEDGE, SKILLS, & ABILITIES Strong customer service and communication skills. Proficiency in ITSM tools and service desk operations. Solid understanding of IT infrastructure, systems, and troubleshooting. Experience in customer service and technical support. · Ability to manage multiple priorities in a fast-paced environment. · Comfortable working from heights up to 40ft on a lift · Availability for occasional project work on Friday nights EDUCATION & EXPERIENCE · Associates degree preferred plus two (2) or more years of related enterprise service desk experience Certifications in M365, Intune, Active Directory and ITIL are a plus
    $80k-105k yearly est. Auto-Apply 60d+ ago
  • Software Technician II

    Us Tech Solutions 4.4company rating

    Information technology technician job in Oshkosh, WI

    + The Technician will support senior technicians and engineers in testing vehicles and parts/components, performing configuration changes and repairs of test systems, and following appropriate engineering procedures, standards, and specifications. This role may also provide support in the fabrication and assembly of test fixtures and wiring of related systems/sub-systems. + The objective is to validate new product designs as part of new product development as well as resolve issues on sustaining products. + The Technician is expected to provide exemplary support technical support to the customers of Client's Test and Development. **Responsibilities:** + These duties are not meant to be all-inclusive and other duties may be assigned. + Conduct testing of prototypes and current products to determine capabilities of vehicles/systems and conformance to specifications and/or regulations in partnership with engineers and senior level technicians. + Test and record data using operational knowledge of vehicle systems (CAN, electrical I/O, electrical pneumatic) using manual entry and data acquisition. Troubleshoot systems, perform basic failure analysis and follow detailed test procedures. + Assemble, disassemble, and fabricate complex/customized parts, mechanical structures and test stands/fixtures in partnership with engineers and senior level technicians. + Maintain a safe work environment, adhere to all safety procedures during all aspects of job performance which includes regular exposure to personal and physical hazards. + Operate heavy equipment/machinery or drive vehicles as required for the purposes of testing or material handling. + Determine appropriate test instruments for product testing. + Plan and schedule daily activities to complete assignments in their order of priority to make effective use of time and ensure projects are being completed within identified timeline. + Communicate effectively and work cross functionally to resolve technical problems including the ability to provide constructive feedback to all levels of the organization. Interpret and execute written/verbal directions and instructions. **Required Skills:** + Technical Diploma with three (3) years of experience in engineering or equivalent*. + Must have the ability to read schematics, electronic knowledge and able to complete simple wiring. + Ability to travel 10%. + Ability to read and interpret engineering drawings. **Preferred:** + Automotive CAN communication experience **Education: :** Technical Diploma with three (3) years of experience in engineering or equivalent* **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (*********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $54k-83k yearly est. 60d+ ago
  • Project Technician

    Puroclean Disaster Services 3.7company rating

    Information technology technician job in Green Bay, WI

    Perks: Online Mobile Courses Flexible Scheduling Paid Training for Career Advancement Opportunity to Help People in Times of Need Aggressive Competitive Wages Company and Culture:PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Job Position Description:With a ‘One Team' mentality, you will perform services as assigned while following PuroClean production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our project technicians assist their teams and supervisors with all aspects of restoration work on residential and commercial jobsites, as well as maintain vehicles, equipment, and assets of the business. Our technicians take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry. Responsibilities: Managing Customer Satisfaction and representing the brand Effectively perform all aspects of the production processes Regular Vehicle and equipment maintenance and organization Working with your direct supervisor to ensure team is unified and efficient Following all uniform and policy guidelines in line with the Brand Identity Guide Always leaving jobsites with a clean and orderly appearance Developing production expertise through providing services Maintaining cleanliness of products and equipment to the highest standard Ensure clear communication with office staff, immediate supervisor and fellow technicians Qualifications: Willingness for continued learning and growth Attention to details in organization, cleanliness and care for facility, assets and equipment Aptitude with record keeping, recording information and communicating ‘the message' Awareness and respect for safety, using care are caution with teammates and customers Strength with multitasking and handling deadlines Ability to lift at least 50 lbs. and comfortable on your feet for prolonged periods of time “We Build Careers” - Steve White, President and COO With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other. Culture is very important to us. We want to make sure that we are the right fit for YOU! Apply today and join our Winning TEAM. “We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership” This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.
    $31k-45k yearly est. Auto-Apply 60d+ ago
  • IT Help Desk Support

    Dsmhconsulting

    Information technology technician job in Menominee, MI

    Candidate is responsible for assisting in the creation and support of IT Solutions that enable Anchor Coupling success. Major Job Duties and Responsibilities: Working directly on application \/ technical problem identification and resolution, including off\-shift and weekend support functions. Participating in integrated testing and user acceptance of application or infrastructure components. Working with vendors on the integration of purchased application(s) and\/or infrastructure. Designing and implementing processes, or process improvements, to aid in development and support. • Set up user accounts for system access, Windows domain, lotus notes, etc. • Maintain server backup for data integrity and data restoration • Maintain file, print, and application servers including CITRIX terminal servers • Set up new users for the PBX\/Phone System, account access new numbers • Maintain audix message system, user database, backup and restores. Set up new users. • Position manages the completion of their own work assignments and coordinates work with others. Communication and customer service focus are necessary. Ability to listen to others is important to the position. •Set up user accounts for system access, Windows domain, lotus notes, etc. •Maintain server backup for data integrity and data restoration • Maintain file, print, and application servers including CITRIX terminal servers • Set up new users for the PBX\/Phone System, account access new numbers • Maintain audix message system, user database, backup and restores. Set up new users. Position manages the completion of their own work assignments and coordinates work with others. Communication and customer service focus are necessary. Ability to listen to others is important to the position. *Will possibly receive phone calls at night. Typical Day Working with office and factory workers setting up computers, trouble shooting, setting up software and setting up new users. Will not be sitting at a desk but will move to wherever the need is. If the need arises, may be required to work off shift hours (on a call in basis) Education Requirement Highschool or GED minimum. IT related degree desired. In lieu of degree, would prefer some sort of certification. Technical Skills Required 3 years experience required. Microsoft Office required. AutoCAD desired. Familiarity with Mach 1 desired. Soft Skills Required •Focus on safety and quality •Strong interpersonal and communication skills •Ability to coordinate multiple efforts at once •Peer leadership •Self\-starter\/bias for action •Ability to prioritize rapidly and be decisive Job Types: Full\-time, Contract Requirements Education\/Experience: Computer\-related or Engineering\-related four year College or University Degree (or equivalent) desired. Three years relevant experience required. Progressively responsible IT job\-related experiences. Skills and Competencies: Knowledge of the latest technology in programming languages, computing hardware and software and current development processes and tools. Ability to work both independently and with a cooperative team on complex projects that may span multiple infrastructure components or applications. "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"710919775","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Work Experience","uitype":2,"value":"3yrs"},{"field Label":"Industry","uitype":2,"value":"Manufacturing"},{"field Label":"Salary","uitype":1,"value":"$20\/hr"},{"field Label":"City","uitype":1,"value":"Menominee MI"},{"field Label":"State\/Province","uitype":1,"value":"Michigan"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"49858"}],"header Name":"IT Help Desk Support","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00296001","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********02761022","FontSize":"12","google IndexUrl":"https:\/\/dsmhconsulting.zohorecruit.com\/recruit\/ViewJob.na?digest=4YgblKrtveZqfvkHlO2IW1oLq3HjzNxXr69eIFmaN24\-&embedsource=Google","location":"Menominee MI","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}
    $20 hourly 60d+ ago

Learn more about information technology technician jobs

How much does an information technology technician earn in Green Bay, WI?

The average information technology technician in Green Bay, WI earns between $26,000 and $91,000 annually. This compares to the national average information technology technician range of $28,000 to $83,000.

Average information technology technician salary in Green Bay, WI

$49,000
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