Information technology technician jobs in Jeffersonville, IN

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates will need to be able to work fully onsite in Frankfort, KY and have a valid driver's license. Job Description: Our client has a position in Frankfort, KY for a Desktop Support Technician. Candidates must be able to work onsite at 275 East Main Street, Frankfort KY 40601 and at 200 Mero Street, Frankfort KY 40601. The Desktop Support Technicians will provide support for multiple agencies in downtown Frankfort, KY. The Preferred Candidate Will Need the Following Skill Sets: Excellent customer service and communication skills. Computer equipment configuration, setup, and installation. Experience in ticketing software (preferably ServiceNow). Ability to work under pressure. Hardware and software experience.

Job DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support ???? Job Type: Independent Contractor (1099) ???? Pay: $35/hour (on-site) ???? Schedule: Flexible - You accept jobs based on your availability ⚠️ Important Note This is an on-call, 1099 independent contractor role with no guaranteed hours. You'll join our technician network and receive job opportunities based on your location and stated availability. You decide which jobs you want to accept. About Geeks on Site Geeks on Site has been delivering trusted, on-site IT and technical support to homes and businesses nationwide for over 20 years. We're expanding our network of skilled on-call technicians to meet growing demand for in-person support - including computers, networks, printers, and more. About the Role We're hiring field IT technicians who can confidently support a wide range of tech needs for residential and small business customers. This includes troubleshooting PCs and Macs, resolving network issues, and repairing or configuring printers/scanners - including issues like Canon MF printer network setup or G-series ink absorber error codes (e.g., 1700). You'll be dispatched to customer sites, work independently, and complete service calls efficiently and professionally. Key Responsibilities Diagnose and repair hardware/software issues on Windows and mac OS systems Resolve boot errors, OS issues, and login problems Set up or troubleshoot Wi-Fi and wired internet connections Replace or upgrade hardware (HDD, RAM, cooling fans, etc.) Configure or connect printers and scanners (Canon, HP, Brother, etc.) Address common printer error codes (e.g., ink absorber, paper feed, connectivity) Perform general maintenance on multifunction printers (MFPs) Reinstall operating systems using bootable USBs or recovery media Install remote tools or shortcuts as requested Communicate clearly with customers and provide basic post-service support Document service visits and escalate complex issues as needed Requirements 2+ years of field IT support experience, including computer and printer work Familiarity with Canon, HP, and other common printer brands Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts) Experience with both Windows (10/11) and mac OS troubleshooting Must have personal tools (bootable USB, screwdriver set, etc.) Reliable vehicle and valid driver's license Smartphone with camera and data for documentation and communication Ability to work independently and maintain a professional demeanor Benefits Compensation $35 per hour for on-site time Flexible scheduling - accept only the jobs that match your route and availability National brand recognition and continuous job offers Dispatch and tech support team available to assist remotely ✅ What to Expect After You Apply ???? Intro Call - A recruiter will contact you for a quick chat ???? Onboarding - Complete paperwork and tax forms electronically ???? Background Check - Mandatory before activation ???? Set Your Availability - You enter your availability in our tech portal ???? Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills Join Our Technician Network If you're a reliable, tech-savvy field technician with hands-on printer experience and a flexible schedule, we'd love to hear from you.

Insight Global is looking for a Help desk representative to work on-site for the Presbyterian Church Foundation in Jeffersonville, Indiana. They will be providing tier 1 and 2 support for all of the technical users of the company. They need to be willing to go on site 5 days per week. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (****************************************** Og4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (*********************************************************************************************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements 1+ year of experience in an IT Support role Good communication skills

Job Title: Help Desk Analyst 2 Company: American Commercial Barge Line Job Type: Full-Time; Salary We are seeking a detail-oriented and customer-focused Help Desk Analyst to join our IT support team. In this role, you will be the first point of contact for technical assistance, helping users resolve hardware, software, and network issues efficiently and professionally. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for delivering outstanding user support. When you join ACBL… American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River. We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team. What you will be doing... Your IMPACT Provides remote and onsite assistance to internal and external ACBL Team Members by resolving complex escalated issues. This includes support for a variety of hardware and software. Serves as a service bridge between the Service Desk and Infrastructure Team for ticket escalation and supports the infrastructure team with end-user requests and problem resolution. Essential Duties/Functions: Respond to escalated technical issues from Tier 1 support and provide timely and effective solutions Provides professional and courteous support for team members Knowledgeable about technologies deployed across the ACBL end-user computer space Monitors critical applications and IT infrastructure components Install, troubleshoot, and maintain required client software and hardware Maintains and improves ServiceNow knowledge management platform Assists with department projects Trains users on the proper use of hardware & software Troubleshoot issues with CradlePoint modems, using cellular technology with multiple carriers. Supports the Field Services Team and serves as liaison with the Service Desk to raise awareness of issues and develop solutions. Performs all other duties as assigned. What we are looking for... You will need to have: Bachelor's degree preferred in Computer Engineering, Computer Science, or related field. 3-5 years of experience in desktop support, field technician support, application support, telecom, first-level triage, or systems administration is preferred. Experience with a ticketing system like ServiceNow is required. Even better if you have... A+, Network+, and/or Microsoft MCSA certification preferred. Experience in Microsoft Active Directory and Azure Active Directory to administer user and computer accounts preferred Exchange administration experience, mailbox creation, distribution groups and mail tracing Experience with mobile device management, security, and Microsoft Intune preferred Working knowledge of Windows operating systems and mobile operating systems preferred Excellent troubleshooting skills with a strong understanding of hardware, software, and networking Excellent communication skills, both verbal and written, with the ability to explain technical issues to non-technical users Strong customer service skills with a focus on providing excellent customer experiences Ability to work independently and collaboratively in a team environment Willingness to work flexible hours, including on-call rotations Ability to lift 30-40 lbs Travel required (onboard vessels and facilities) Reasons you will love working at ACBL ... Competitive salary and benefits package. Opportunity to work on a variety of vessels and equipment. Collaborative and supportive team environment. Commitment to safety and professional development 401(k) retirement plan with employer match. Employee Assistance Program.

Job Description 911 Express Tech in Radcliff, KY is looking for one it computer specialist to join our team. We are located on 645 Knox Blvd. Our ideal candidate is a self-starter, ambitious, and hard-working. Responsibilities IT Specialist, or IT Support Specialist, is in charge of setting up, managing and troubleshooting the technology systems that a business uses to maintain computer and software networks. Their duties include responding to hardware problems, updating system software and tracking the data and communications used on their network. Qualifications Someone who is in training and wants to learn. Working knowledge of relevant operating systems, software and programming Excellent problem-solving and critical thinking skills Keen attention to detail Good organization, time management and prioritization Efficient troubleshooting abilities Effective communication skills, including speaking, writing and active listening Great customer service and interpersonal skills We are looking forward to hearing from you.

Intermediate Level | On‑Site The Service Desk Technician provides Tier 1 and Tier 2 technical support in a high‑volume environment, assisting a large and diverse end‑user base. This role involves handling phone and email requests, troubleshooting hardware and software issues, and supporting a wide range of desktop, network, and account‑related needs. The position requires strong customer service skills, excellent communication, and the ability to remain calm and professional under pressure. Key Responsibilities + Provide technical support for desktops, laptops, applications, and user accounts. + Troubleshoot hardware, software, and connectivity issues with a focus on accuracy and efficiency. + Assist end users via phone, email, and remote support tools. + Reset passwords, manage user accounts, and support access‑related issues. + Document all interactions clearly and concisely in a ticketing system. + Follow established procedures for escalation and issue resolution. + Maintain professionalism and empathy when assisting frustrated or upset users. + Work effectively in a fast‑paced environment with consistently high call volumes. + Collaborate with team members to resolve complex issues and share knowledge. + Adapt to changing priorities, new technologies, and evolving support needs. + Perform additional duties as assigned, including occasional weekend support. Required Qualifications + At least one year of experience in a help desk or desktop support role. + Strong customer service skills and a professional, patient demeanor. + Ability to communicate clearly, avoid confrontational language, and simplify explanations for non‑technical users. + Strong troubleshooting and critical‑thinking abilities. + Ability to work independently, take initiative, and remain trainable. + Reliable attendance and consistent adherence to schedule expectations. Preferred Qualifications + Experience in a customer‑service‑focused environment. + Familiarity with desktop support (onsite and remote). + Knowledge of common operating systems and productivity applications. + Experience with account administration, password resets, and basic network tasks. + Ability to document issues clearly and multitask effectively. + Experience working in a call center or high‑volume support environment. + Ability to work as part of a collaborative, fast‑moving team. Work Environment + Highly customer‑service‑oriented support team. + Business‑casual environment with a strong emphasis on communication and teamwork. + Large support operation handling hundreds of daily requests across phone and email. + Hybrid schedule available after training (alternating onsite and remote weeks). + Occasional weekend work may be required. Why This Role Is Valuable + Supports critical operations that enable essential services for a large user community. + Exposure to a wide range of technologies and support scenarios, offering strong skill‑building opportunities. + Long‑term potential for growth, advancement, and cross‑department opportunities. + Clear expectations, regular feedback, and a supportive team culture. Job Type & Location This is a Contract position based out of Frankfort, KY. Pay and Benefits The pay range for this position is $19.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Frankfort,KY. Application Deadline This position is anticipated to close on Jan 5, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The Industry Field IT Specialist II is a critical technical contributor responsible for implementing and supporting bioMérieux middleware and instrument software solutions across varied customer environments. This mid-level field role requires solid experience with IT systems and a collaborative approach to ensure seamless integration with Laboratory Information Management Systems (LIMS) and secure connectivity. The specialist will lead system configuration, deploy remote support tools, and manage software updates and cybersecurity compliance. Success in this role demands proactive troubleshooting, strong communication skills, and the ability to juggle multiple customer-facing projects in a dynamic setting. Primary Duties * Coordinates internal and external technical teams to successfully deliver IT implementation projects and solutions for customers. * Conducts the setup and installation of software and middleware at customer sites or data centers, ensuring systems are properly networked and fully functional. * Integrates company solutions with customer Laboratory Information Management Systems (LIMS) by managing communication, consulting technical resources, and performing the scope of work. * Troubleshoots and resolves system issues both remotely and onsite to maintain optimal performance. * Responds promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects or regions. * Collaborates with customers to identify system-related challenges, research solutions, and implement corrective actions. * Maintains strong customer relationships by proactively addressing issues to ensure satisfaction and reliability. * Provides customers with information about available systems, options, and consumables, and coordinate with sales teams to support ordering. * Obtains and maintains CRM certification to support service investigations and documentation. * Supports revenue growth by promoting value-added projects, products, and services. * Manages Field IT projects by meeting milestones, deadlines, and requirements while keeping stakeholders informed of progress or changes. * Completes detailed service reports and checklists for every customer interaction to accurately capture system, customer, or test-related issues. * Provides on-site and remote technical assistance to internal customers (Sales, Field Applications, Field Service, Technical Support Center) via correspondence, phone and in person as appropriate to diagnose difficult connectivity problems as required. * Provides field training and orientation for new hires as required in all areas of troubleshooting and installation of solutions as needed. * Perform all work in compliance with company quality procedures and standards. * Performs other duties as assigned. Education & Training * Bachelor's Degree in computer networking, cybersecurity or related field required Experience Requirements * 2+ years of professional related experience as it relates to: * LIMS interfacing, networking support, servers, software applications, hardware, middleware, computers, and operating systems * End-User support required; systems marketed by bio Merieux a plus. * Industrial Microbiology or related field preferred Knowledge, Skills & Abilities * Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. * Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. * Effective and efficient problem analysis that leads to high-quality decisions. * Analyze data and make decisions/recommendations, using data to guide decision-making and provide suggestions for improvement. * Understand complex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture. * Planning objectives and strategies to achieve them within a set timeline * Organizing work and resources efficiently to ensure smooth operations * Troubleshooting issues to identify and resolve problems efficiently * Demonstrates assertiveness and confidence in the face of a challenge * Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives * Effective Presentation Skills - including the ability to present technical data * Written Communications - including the ability to communicate technical data in written form * Effective verbal communication skills * Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Working Conditions & Physical Requirements * Ability to remain in stationary position, often standing, for prolonged periods. * Ability to ascend/descend stairs, ladders, ramps, and the like. * Ability to wear PPE correctly most of the day. * Ability to adjust or move objects up to 50 pounds in all directions. * Domestic Travel: 60% * International Travel: 5% The estimated salary range for this role is between $89,500 - $111,100. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bio Merieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.

OSC EdgeTech, LLC is seeking a talented Datacenter Support Technician to join the team. OSC EdgeTech is a wholly owned subsidiary of Cook Inlet Region, Inc. (CIRI), an Alaska Native Corporation proudly owned by over 9,400 Shareholders. OSC EdgeTech was created to deliver agile, responsive IT solutions to meet the evolving needs of federal and defense customers. As an SBA-certified 8(a) entity with a Facility Clearance (FCL), OSC EdgeTech streamlines the acquisition process while maintaining the trusted quality, security, and innovation that define OSC Edge. Cook Inlet Region, Inc., also known as CIRI, is one of 12 land-based Alaska Native regional corporations created pursuant to the Alaska Native Claims Settlement Act (ANCSA). CIRI's regional boundaries roughly follow the traditional Dena'ina territory of Southcentral Alaska. CIRI was incorporated on June 8, 1972, and is owned today by a diverse group of more than 9,500 Shareholders who live in Alaska and throughout the world. OSC EdgeTech offers excellent benefits for eligible employees. Benefits include paid holidays, paid time off, 401K with employer match, dental, vision, health insurance plans, as well as life and disability benefits. Position Overview The Datacenter Support Technician will provide a full spectrum of activities necessary to assess potential customer requirements, support the establishment of processes and procedures to support the final designs, receive and integrate customer systems and components into the HRC Data Centers, sustain hosted customer equipment and services over the lifespan of the service agreement, and decommission systems when hosted customers terminate their agreements with the Command. Customer requirements are unique to the needs of the customer's platform and their customized service model to deliver IT capabilities to the end-users. Major Activities Conduct and report on new customer assessments, service designs, and architecture diagrams for customers considering HRC as a hosting and/or hoteling service provider. Review and provide feedback on proposed service level agreements and requirements worksheets for hosted customers and capabilities. Receive and install equipment in support of the onboarding projects for customers. Report completion of receipt and installation tasks to the Data Center team, COR, and other Government leaders. Provide touch-labor sustainment and coordinated repair of hosted customers and their associated IT equipment, infrastructure, and services on an annual basis. Decommission infrastructure components for hosted customer platforms. Ensure decommission equipment is packaged and shipped per customer specifications, and report completion of decommissioning tasks. Perform other duties as appropriate and as assigned. Knowledge/Skills/Abilities Strong Knowledge of Remedy, ServiceNow, FootPrints or similar Trouble Ticketing System. Excellent verbal, written and interpersonal communication skills, excellent organizational and multi-tasking skills. Great analytical, critical thinking and problem-solving abilities. Superior customer service skills. Adaptable and capable of working in fast-paced environments. Minimum Qualifications High School Diploma or equivalent Two or more years' service desk experience Security+ certification Must be US citizen Must possess active secret security clearance or higher Must be able to pass pre-employment background check E-Verify: OSC EdgeTech participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Reasonable Accommodation: OSC EdgeTech, LLC will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with OSC EdgeTech, LLC or any of its subsidiaries, please email *******************.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Advertisement Closes 12/31/2025 (7:00 PM EST) 25-06393 Team Kentucky Internship Program - Public Protection - Office of Information Technology Pay Grade 03 Salary Undergraduate Student - $16.444 Graduate Student - $19.096 TKIP participants will receive additional compensation ($1/hour) for each year that they return as an Intern, after previously completing the program. Employment Type EXECUTIVE BRANCH | LESS THAN 9 MONTHS MAXIMUM | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK Click here for more details on state employment. Hiring Agency Public Protection Cabinet | Office of the Secretary Location 500 Mero Street Frankfort, KY 40601 USA Description About Team Kentucky Internship Program: The Team Kentucky Internship Program brings talented and motivated college students into the world of public service. The program provides meaningful and relevant work experience, professional development activities, and offers interns networking opportunities with other interns across the Commonwealth, all while working alongside program and field professionals, state government leaders. The Team Kentucky Internship Program is a prestigious and competitive program; therefore, interested applicants must complete an online application and be vetted through an interview process. Those selected for the program will perform valuable work in our state agencies. To be considered for a position in the Team Kentucky Internship Program, applicant must: * Be enrolled at an accredited Kentucky post-secondary school* or other educational institution approved by the Kentucky Personnel Cabinet. * Be in good standing with the school with at least a 2.5 grade point average at hire. * *Graduating high school seniors enrolled in college courses with a 2.5 GPA may also qualify and apply to participate in the program. Candidates must be 18 years of age by May 15, 2026. Interested applicants must upload their unofficial transcript when applying to TKIP positions. Program Requirements - * Attend TKIP Orientation * Attend at least 1 Professional Development Day * Attend at least 1 Agency Tour * Complete 300 working hours throughout the program * Submit the final project * Attend TKIP Reception About Kentucky Public Protection Cabinet: The Public Protection Cabinet (PPC) keeps Kentuckians safe in business, leisure, and daily life. We ensure safe and fair operation of some of the most important institutions in the Commonwealth. From sporting events, to building and banking, our diverse agencies share a common goal-providing the best service to every citizen and business in the state. The Office of Information Technology aids all agencies under Public Protection Cabinet (PPC) with any Information Technology needs. We are responsible with performing analysis, development and re-engineering efforts related to the application development and modernization of all the websites to meet the new standards set forth by COT and the Industry. We are also responsible for all the Internet, Intranet, and eServices online secured applications. Our goal is to automate systems as much as possible there by making the business user and the licensee and consumers jobs easier and efficient. A day in the life: * Works with the development team and performing beginning level computer programming in, .NET Angular, Python, Core, and several other technologies. * Tests and debugs developed applications to check if they meet the specifications. * Attends meeting with project manager, technical lead liaison and learn how they operate and analyze requests for information technology development and prepare long-range information technology plans. * Works with the development team members and learn how they code and how they keep up with their project scheduled timelines, workloads, and metrics for successful completion of project milestones and how they plan future deliverables. * Works with the operations and support team members. Learn how they help the users and troubleshoot any issues that arise with the applications. * Attends development and training activities. * Develops and compiles data to test programs. * Assists in writing of specifications for the development, maintenance, and modification of software applications. * Assists is developing user documentation and Reports. What You'll Need to Succeed - Be dependable: Comply with a designated work schedule and meet assigned deadlines. Communicate with your supervisor ahead of time if you are unable to follow your work schedule, would like to request a schedule adjustment, or if you need further support to meet a deadline. Take initiative: Look for ways to go above and beyond in your day-to-day work to show your supervisor that you are a self-motivated problem solver. Take advantage of learning opportunities: Seek out new opportunities to learn about your state agency and state government. Request feedback on your job performance - this will show you are receptive and searching for opportunities to grow. Ask questions if you are unsure how to complete an assigned task or need additional support or guidance. Minimum Requirements EDUCATION: NONE EXPERIENCE, TRAINING, OR SKILLS: NONE Substitute EDUCATION for EXPERIENCE: NONE Substitute EXPERIENCE for EDUCATION: NONE SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): Must be 18 years of age at the time of employment. Must be enrolled on a full-time basis in high school as a graduating senior currently enrolled in college level courses OR a college-level student enrolled at an accredited Kentucky post-secondary school or other educational institutions approved by the Kentucky Personnel Cabinet. Applicants must furnish proof of enrollment in such a program to the Personnel Cabinet. Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification. Employing agency is responsible for ensuring employee possesses and maintains required licensure(s), certification(s) or other credentials. Working Conditions Working conditions will vary based on agency and position. Probationary Period NONE If you have questions about this advertisement, please contact Lalitha Balaji at ********************** or ************. An Equal Opportunity Employer M/F/D

at Samtec, Inc IT Co Ops At Samtec, Co Ops work on real projects with direct impact to the business. You'll work in collaboration with teams across the world, spanning many technologies. Co Ops at Samtec are immediately involved in business critical situations and are challenged to achieve their goals. This is an opportunity to work on cutting-edge technology and bring your solutions and ideas to life. The program is designed not only for you to do great work with the opportunity to learn and grow, but to experience our one of a kind culture with direct exposure to executive engagement, and memorable events. *All co ops in the following programs have the opportunity to rotate between team programs based off of the student's interest, skillset, and Samtec need. Cyber Security Team Co-ops on this team will have opportunities to gain knowledge in multiple security tools including Anti-Virus, Vulnerability Management, Security Awareness Training, and over all Security Operations. Co-ops will start off on the Technical Support team before being awarded the opportunity to be on the Cyber Security team. CS/EE Computer Science/ Electrical Engineering co ops at Samtec will have the opportunity to work in some of the most challenging and advanced areas where AI/ML, data science, infrastructure systems, and software development meet key areas of manufacturing, engineering, and R&D. Rotations in this program are based on current business needs and student expertise. Data Team The data team is all about ensuring available, accurate, and actionable information so that the business can make proactive decisions. Rotations on this team would include opportunities as a Business Analyst, Data Analyst or a Data Engineer. Rotation opportunties exsist between roles on the Data team and Software Development team. Software Development Team Software development interns at Samtec will get a chance to learn while building and supporting the applications that power the entire Samtec enterprise. These systems include, but are not limited to, sales, manufacturing, marketing, operations and supply chain software. Opportunities on this team include roles as a product owner, software engineer, and UCD designer. Rotation opportunities exist between roles on the Data team and Software Development team. Technical Support Technical support is the frontline of IT and casts a wide net over many different technologies incorporated into our day-to-day operations. Co-ops within this team serve as a conduit between every day users and our system admins/ engineers. This awarded the co-op an opportunity to gain crucial experience across many different lanes of higher level IT fields, while also building a strong foundation of IT principles. SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws. Privacy Policy: *****************************************************

Job Title: Technical Support Technician (Comms) Location: Camp Atterbury, INTime Type: Full-time Potential for Telework: No Minimum Clearance Required to Start: Secret clearance Employee Type: W2 or 1099 Citizenship: US Citizen, no Dual Citizenship NexThreat is seeking an experienced Technical Support Technician (Comms). NexThreat is not just a place to work-it's a place to grow, innovate, and make an impact. As a small business, we pride ourselves on our agile approach to cybersecurity challenges. We specialize in detecting cyber threats and providing cutting-edge solutions to our clients. Join our team of cyber professionals who are at the forefront of defending critical infrastructure and ensuring the security of some of the nation's most vital operations. At NexThreat, we believe that our people are our greatest asset. We offer a dynamic and collaborative environment where every voice matters, and every team member can contribute meaningfully to our mission. We are committed to the professional development and well-being of our employees, offering competitive benefits that include 401K matching, health, vision, and dental insurance, paid leave and sick days, and a generous $5,000 vacation bonus after 5 years of service. We also have a referral program that rewards you for bringing talented professionals into our family. Joining NexThreat means being part of a forward-thinking company that values innovation, integrity, and teamwork. Whether you're just starting your career or looking to take the next step, you'll find the support and opportunities you need to thrive with us. Job description: • Trains and assists unit staff in establishing command post networks, tactical communications equipment, and establish, installs, operates, maintains, and defends (EIOMD) assigned communications and encryption systems, to include associated components, and to manage information and unit information capabilities• Troubleshoot communications, application configurations, establishes network addresses and connections, perform routine maintenance, upgrades as needed, and implements security updates Qualifications: Required:• Associate's degree• Understanding of technology integration and information flow including LAN/WAN, firewalls, security, storage, and backup methodologies• Two (2) years of technical development experience in areas of RF, Hardware, Software, Networks, Communication Systems, and infrastructure Preferred:• Meet DoD 8570.01-m baseline computing environment (CE) certification requirements at IAT II• Bachelor's degree

Descripción Puesto en Samtec, Inc IT Co Ops At Samtec, Co Ops work on real projects with direct impact to the business. You'll work in collaboration with teams across the world, spanning many technologies. Co Ops at Samtec are immediately involved in business critical situations and are challenged to achieve their goals. This is an opportunity to work on cutting-edge technology and bring your solutions and ideas to life. The program is designed not only for you to do great work with the opportunity to learn and grow, but to experience our one of a kind culture with direct exposure to executive engagement, and memorable events. *All co ops in the following programs have the opportunity to rotate between team programs based off of the student's interest, skillset, and Samtec need. Cyber Security Team Co-ops on this team will have opportunities to gain knowledge in multiple security tools including Anti-Virus, Vulnerability Management, Security Awareness Training, and over all Security Operations. Co-ops will start off on the Technical Support team before being awarded the opportunity to be on the Cyber Security team. CS/EE Computer Science/ Electrical Engineering co ops at Samtec will have the opportunity to work in some of the most challenging and advanced areas where AI/ML, data science, infrastructure systems, and software development meet key areas of manufacturing, engineering, and R&D. Rotations in this program are based on current business needs and student expertise. Data Team The data team is all about ensuring available, accurate, and actionable information so that the business can make proactive decisions. Rotations on this team would include opportunities as a Business Analyst, Data Analyst or a Data Engineer. Rotation opportunties exsist between roles on the Data team and Software Development team. Software Development Team Software development interns at Samtec will get a chance to learn while building and supporting the applications that power the entire Samtec enterprise. These systems include, but are not limited to, sales, manufacturing, marketing, operations and supply chain software. Opportunities on this team include roles as a product owner, software engineer, and UCD designer. Rotation opportunities exist between roles on the Data team and Software Development team. Technical Support Technical support is the frontline of IT and casts a wide net over many different technologies incorporated into our day-to-day operations. Co-ops within this team serve as a conduit between every day users and our system admins/ engineers. This awarded the co-op an opportunity to gain crucial experience across many different lanes of higher level IT fields, while also building a strong foundation of IT principles.

At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry. Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate. Company Summary: Canadian Solar Inc. is a vertically-integrated manufacturer of ingots, wafers, cells, solar modules (panels) and custom-designed solar power applications. Canadian Solar Inc. delivers solar power products of uncompromising quality to customers worldwide. Canadian Solar's world class team of professionals works closely with our customers to provide them with solutions for all their solar needs. For more information on the company, please visit *********************** Position Title: IT Engineer Location: Indiana Position Summary: This position needs to be responsible for the work between the group and the factory and lead help complete the operation and maintenance of the factory's IT equipment, facilities and systems. The ideal candidate will have a strong background in IT administration or management, network administration, cybersecurity, system integration and project management, with strong early career experience in a technology role within a manufacturing environment. Primary Responsibilities: Implement and help support IT strategies and policies that align with company objectives, including system upgrades, installations, and migrations. Support and sometimes lead IT projects, participating in helping hire and train more junior personnel to ensure effective IT service delivery and project execution. Responsible for IT service delivery management and user support at the manufacturing site, ensuring smooth operations across the American factory. Implement and maintain cybersecurity measures to protect company data and systems. Negotiate and manage relationships with IT vendors and service providers to ensure cost-effective and efficient procurement of IT solutions and services. Support the digital factory initiatives for new workshops, production lines, or technical innovation projects. This includes end-user support in both office and workshop environments, such as software/hardware installation, system integration and troubleshooting. Manage the day-to-day IT operations at the site, including data maintenance, user permission management, and troubleshooting of computer issues, printers, and scanners. Support production and engineering team to address related process issues for continues improvement. Work with engineering team to clarify the process changes and identify the impact on MES or related systems. Monitor the workshop network, dashboards, and servers, ensuring timely troubleshooting and resolution of any exceptions. Help oversee installation, debugging, and exception handling of industrial software used in the workshop, such as Bartender, RFID systems, and image processing software. Contribute to training for workshop users, organize SOPs and Q&A materials, and assist in the management of workshop IT assets. Participate in the planning, documentation, and deployment of new IT projects, ensuring alignment with business objectives. Collaborate with cross-functional teams to align IT projects with operational goals. Assist Corporate IT in equipment docking tasks, including information gathering, vendor and business communication, network connection debugging, and deployment activities. Align with Corporate IT management policies, gather IT needs from business departments, and provide feedback to Corporate IT. Qualifications and Experience: BS in Computer Science, MIS, Information Technology, or a related field. A Master's degree is preferred. 3+ years of corporate IT experience, with at least 2 years in a manufacturing plant environment. Experience in manufacturing/quality/warehousing/logistics IT projects (e.g., SAP, MES, QMS and WMS) is preferred. Proficiency in multi-server network environments (Microsoft/Linux), LAN/WAN, Fiber optic and Cisco networking, database, SQL, VMware Vsphere/Microsoft HyperV and Thin client multi-user applications. Familiarity with the manufacturing processes and engineering in industries like PV solar and electronics Experience with ITIL and ITSM frameworks, along with large-scale enterprise IT outsourcing service management. Strong communication abilities, exceptional analytical skills, and adaptability to handle work pressure and provide excellent service. Fluent in both Chinese and English is must, suitable for use as working languages. Knowledge of industry-specific IT requirements and regulations is a plus. Requires working under tight schedule to support 24/7 production operations. Based at the manufacturing site, with occasional travel to support the other sites. Compensation and Benefits: Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/life/disability program, PTO and sick days. Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

JOB GOALS To create a positive environment that aligns with the vision for Spencer County Schools. Provides opportunities for student leadership development and professional networking with staff & community. Will be an ambassador for Spencer County Public Schools and commit to offering excellent customer service to students, parents, and staff. REPRESENTATIVE DUTIES: Demonstrate a commitment to professional growth. Demonstrate punctuality and regular attendance. Maintain appropriate professional appearance. Adhere to the appropriate code of ethics. Perform other duties as assigned by the Superintendent or designee. Perform duties aligned to specific student leader roles. Demonstrate the ability to communicate and collaborate with peers, staff and community members. KNOWLEDGE & ABILITY: Office practices, procedures and equipment, basic computer skills. Telephone techniques and etiquette. Correct English usage, grammar, spelling, punctuation and vocabulary. Interpersonal skills using tact, patience and courtesy. Ability to read, interpret, apply and explain rules, regulations, policies and procedures. Determine appropriate action within clearly defined guidelines. Proper methods, materials, supplies, tools and equipment used in daily work. Proper lifting techniques. Work independently with little direction. PHYSICAL DEMANDS: Work performed while standing, sitting and/or walkings. Requires the ability to communicate effectively using speech, vision and hearing. Requires the use of hands for simple grasping and fine manipulations. Requires bending, squatting, crawling, climbing, reaching. Requires the ability to lift, carry, push or pull weights, up to 50 pounds. EDUCATION: Student enrolled in Spencer County High School or Hillview Academy.

**What Software & Information Platforms contributes to Cardinal Health** Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify enhancements for platforms and long-term capabilities. This position will support designing, building, and operationalizing large-scale enterprise Business Intelligence platforms and applications using at least two or more technologies like SAP Business Objects, Tableau and Alteryx in both Windows and Linux OS. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Responsibilities:** + Design, implement, and support BI platform administration including infrastructure builds, upgrades, performance testing, and ensuring high availability across cloud and on‑premises environments. + Administer and maintain BI platforms (e.g., SAP BusinessObjects, Tableau, Alteryx, Looker, SAS), with demonstrated expertise in at least two technologies. + Provide infrastructure and platform sizing for projects, including hardware, software, and cloud resource planning. + Manage multi‑tier BI environments: configure servers, groups, projects, workbooks, data sources, and secure connections. + Monitor, tune, and optimize performance using both native BI tools and cloud monitoring solutions to ensure scalability and reliability. + Ensure compliance and security standards are met or exceeded, supporting internal controls and external audits. + Collaborate with cross‑functional teams and external partners to deliver solutions, track project progress, and communicate risks and impacts to leadership. + Drive innovation and best practices by conducting proof‑of‑concepts, developing automation frameworks, and standardizing naming conventions, scripts, and coding practices. **Qualifications:** + Bachelor's degree preferred or equivalent work experience preferred + 4-8 years of experience, preferred + Bachelor's degree in related field, or equivalent work experience, preferred + 3+ years of architecture and engineering experience in Data Analytics/Reporting and Data Visualization tools preferred. + 2+ years of hands-on GCP experience in products like Compute Engine, IAM and APIs + Hands-on experience in architecting and designing Business Intelligence platforms in GCP/AWS cloud + Hands-on experience with Business Intelligence technologies like SAP Business Objects and Tableau + Advanced experience in writing complex SQL queries, stored procedures, etc + Experience in connecting analytic applications to GCP data stores such as BigQuery. + Programming languages Python, Java, and frameworks- Spring Boot, Spring MVC, REST API development expertise is a plus + Preferred to have prior experience in Collibra and Atscale. + Experience with CI/CD pipelines such as Concourse, Jenkins is a plus + Google Cloud Platform or any BI tool administration certification is a plus **Anticipated salary range:** $94,900 - $135,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Service Desk Technician. Candidates must be able to work fully onsite at our client's data center in Frankfort, KY, which is a cubicle environment. Candidates who are recent college graduates or close to finishing with a degree in an IT-related field are highly preferred for this position. Job Description: We are seeking a Service Desk Technician for our client's Technical Services Team in Frankfort. See below for the type of position and hours needed. CSD Business Hours: Position Hours: 7:30am-4:30pm Monday through Friday. Perfect Attendance and Some Saturdays are required. Required Skill Sets: One year of IT experience as a Help Desk or Desktop Support Technician with experience providing desktop support duties and troubleshooting skills. Excellent customer service skills. Excellent Attendance is required for this position. Customer services skills and temperament. No foul, abrasive or condescending language used over the phone. No argumentative demeanor. Takes ownership, not defensive about blame. Empathetic Patient with upset and/or angry customers. Good Communication Skills Problem solver (troubleshooting skills) Critical thinker Trainable Self-starting and Initiative Able to simplify explanations so that the customer understands. Desired Skill Sets: Experience in customer service-oriented workplace. IT experience and knowledge in the following. Desktop Support (Onsite and remote) Windows 7 and 10 Operating System Mapping network drives. Global Protect support General NAS knowledge Office Suite (particularly Outlook 2013 or higher) Application knowledge (adobe, java, etc.) Preferred ServiceNow Ticketing System experience and knowledge base writing. Experience in phone center and/or helpdesk work. Experience working in a lively and ever-changing environment (adaptability). Experience working with, and as an active part of, a lively team (team player). Multi-tasking ability Documentation skills (clear, concise) Experience with Active Directory (our most used tool to reset passwords). Experience with remote support or desktop support.

Job DescriptionJob DescriptionOn-Call IT Field Technician - PC, Mac, Printer & Scanner Support

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing or cloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Analyzes system performance indicators and recommends improvement actions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + Understanding of ITIL Foundation + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.