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The differences between information technology technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an information technology technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $49,031 average annual salary of an information technology technician.
The top three skills for an information technology technician include customer service, troubleshoot and technical support. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Information Technology Technician | Technician Support Tier | |
| Yearly salary | $49,031 | $54,889 |
| Hourly rate | $23.57 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 118,881 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
An information technology technician, also known as an IT technician, is responsible for ensuring that all computer systems in a company or organization are running smoothly and efficiently. Their duties primarily revolve around installing and maintaining systems, including software and hardware, and resolving any issues. They also provide technical support such as troubleshooting, navigation, and even system upgrades. Furthermore, an information technology technician can choose whether to work for a company or independently.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Information technology technicians and technician support tiers have different pay scales, as shown below.
| Information Technology Technician | Technician Support Tier | |
| Average salary | $49,031 | $54,889 |
| Salary range | Between $28,000 And $83,000 | Between $38,000 And $78,000 |
| Highest paying City | Urban Honolulu, HI | Benicia, CA |
| Highest paying state | Hawaii | New York |
| Best paying company | Cravath | Scantron |
| Best paying industry | Finance | Technology |
There are a few differences between an information technology technician and a technician support tier in terms of educational background:
| Information Technology Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 47% | Bachelor's Degree, 37% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between information technology technicians' and technician support tiers' demographics:
| Information Technology Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 84.8% Female, 15.2% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.8% White, 55.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |