Information technology technician jobs in Ridge, NY

We are looking for a Help Desk Technician for a Managed Service Provider in Fairfield County, CT. This is a full-time/Permanent role with benefits. Must be local/near CT with MSP experience. Responsibilities: Day-to-day support of Windows, Hardware, Applications, general networking, and security devices Service and diagnosis of hardware and software Remote/onsite support Handle phone calls Respond quickly to problems and demonstrate skillful problem solving Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained Rotating after hours on call schedule For full job specs, please submit your updated resume and we will reach out to discuss the role in more detail.

The IT Specialist provides comprehensive IT support and ensures efficient resolution of technical issues. Responsibilities include diagnosing and troubleshooting system problems, performing hardware and software maintenance, and managing user accounts and IT assets. Key functions include monitoring IT assets, ensuring compliance, and enhancing helpdesk efficiency to meet service level agreements (SLAs). Position Responsibilities and Accountabilities Technical Support and Issue Resolution Serve as the primary point of contact for employees seeking technical assistance via phone, ticketing systems, instant messaging, and email. Diagnose and troubleshoot computer system issues individually or in collaboration with team members, identify root causes, and implement effective solutions. Perform PC and MAC upgrades, repairs, and maintenance, including license tracking and hardware/software configurations. Follow up on outstanding requests to ensure timely and thorough resolution while maintaining service level agreements (SLAs). Provide technical guidance to end-users on IT tools, systems, and processes to reduce downtime and enhance productivity. Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction. User Management, and Asset Oversight Enabling and disabling user accounts, ensuring efficient configuration and deployment of desktops and workstations using standardized OS images and software. Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively. Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools. Research and recommend hardware and software solutions, evaluating vendor products for cost-effectiveness and quality. Conduct routine audits to maintain compliance, ensure equipment availability, and identify optimization opportunities. Qualifications and Competencies Strong troubleshooting, analytical, and diagnostic abilities Excellent interpersonal and teamwork skills Proven problem-solving, communication, and organizational skills Ability to stay organized and create clear, thorough documentation for processes and procedures Working knowledge of network devices, including switches, access points, and firewalls Willingness to learn new technologies, adapt to evolving support needs, and contribute to service-excellence goals Experience with warehouse systems (e.g., Zebra scanners, pack stations) is a plus Ability to perform heavy lifting (50+ pounds) Ability to travel as needed Education and Experience Bachelor's Degree in Computer Science or Information Systems a plus Minimum 3-5 years of IT experience required Windows and MAC support required Must be well-versed in network configuration and troubleshooting Must be able to support Windows Server 2012 and up Active Directory, GPO, DNS, and DHCP experience Avaya IP Office experience is a plus

Detect's mission is to make accurate diagnostics accessible. We build breakthrough technology at the intersection of software, hardware, chemistry, and biology to make diagnostics available at the point of need. Our ultimate goal is to lower healthcare costs, improve patient outcomes, and improve doctor experience by enabling earlier diagnosis and access to treatment. Job Description Detect is seeking an ambitious, organized, and skilled IT Specialist to help manage our growing IT infrastructure. The IT Specialist is responsible for providing direct support to users across Detect, as well as setting up, managing, and troubleshooting systems. As part of our team, your core responsibilities will be: Managing user directories, such as Okta Managing Google Workspace and Office 365 Setting up and configuring Mac OS and Windows devices Setting up and configuring printers and industrial devices Setting up and configuring Apple and Android mobile devices Providing general IT support to employees and contractors Assisting with vendor management and selection You must be skilled and competent across several platforms: Okta Administration Google Workspace Microsoft Office 365 Apple MacOS Administration, including use of MDM technologies Microsoft Windows 10/11 Administration, including use of Microsoft Intune Qualifications Baseline skills, experiences, and attributes: Bachelor's Degree in Computer Science, Software Engineering, or comparable education and experience Strong understanding of different software development life cycles (Waterfall, Agile) and contemporary software quality assurance processes and automated tools Strong analytical skills and experience with implementation and administration of Software Quality Assurance metrics, such as defect profiles and performance to entry/exit criteria Experience with networking technologies, such as Firewalls, Switches, and Routing configurations, preferred Experience working in a regulated industry, such as HIPAA or GLBA, preferred Experience with Atlassian, Jira, and Confluence preferred Experience with Amazon Web Services preferred You Deeply Identify with Core Detect Values: Put people first. Our colleagues and our customers come first. We respect each other and celebrate our diversity. We take joy in each other's success, and succeed or fail as a team Eye of the owner. We have an ownership mindset and take responsibility for all of our decisions. No problem is someone else's problem. We are frugal and use company resources as if they were our own No genius without grit. As innovators, we fail often but fast. We are tenacious. We push through adversity and keep getting up. We are problem solvers and always find a way Err on the side of doing. We are scrappy and biased toward action - everyone is an individual contributor. We allow intuition to guide us when we have imperfect information Move fast by working smart. We are inventors. We focus, plan, pursue, and adjust to make big things happen in a fraction of the time others can. We disagree and commit Always be frank. We celebrate openness and diversity of opinion. We are transparent and candid but compassionate in our feedback, and are always honest to ourselves and our customers Additional Information We offer great perks: Fully covered medical insurance plan, and dental & vision coverage - as a health-tech company, we place great worth on our teams' well-being Competitive salaried compensation - we value our employees and show it Equity - we want every employee to be a stakeholder Pre-tax commuter benefits - we make your commute more reasonable 401k plan - we facilitate your retirement goals Beautiful office near the ocean-front in historic Guilford, Connecticut The opportunity to build a revolutionary healthcare product and impact millions of lives! For this role, we provide visa assistance for qualified candidates. Detect does not accept agency resumes. Detect is an E-Verify and equal opportunity employer regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines.

*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.* Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap. ABOUT THIS JOB REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE*** As an Information Technology Specialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss. Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications! REQUIREMENTS 10 weeks of Basic Training 20 weeks of Advanced Individual Training U.S. Citizen 17 to 34 Years Old High School Diploma or GED Meet Tattoo Guidelines No Major Law Violations No Medical Concerns BENEFITS The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. xevrcyc You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more. Paid Training and credentialing to strengthen your skillsets Monthly salary (based off pay grade and time in service) Housing and meal allowance for full-time Soldier 30 days paid annual vacation 401(K) type savings plan Full-coverage medical and dental insurance for Soldiers and immediate family member Paid tuition opportunities to continue your education Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties

Our client is a manufacturing company. They seek a ERP Support Analyst to join their Hauppauge, NY office. Responsibilities Provide technical support to maintain, advance, and integrate ERP systems Provide timely ERP user assistance and technical support in resolving issues Analyze functional and cross-functional business process needs and develop process improvement recommendations Work closely with end-users to identify, analyze, and deploy core business processes and workflows that integrate into ERP systems and business intelligence platforms Modify procedures or changes in system integrations or applications to improve ERP systems' performance Review detailed technical specifications for software development, implementation, and/or integration into existing application infrastructure Create a KPI dashboard on ERP system performance and user adoption, including benefit-cost analysis and user feedback for management review Develop and maintain a strong understanding of the organization's financial transactions, reporting, and accounting structure Monitor and report routine system performance Requirements Bachelor's degree in information systems or a related field is required 2-5 years' experience as a Hardware/Software support Analyst ERP experience is a must (user experience is fine) Printer and peripheral maintenance required Working knowledge of standard hardware/software in a desktop/server environment, including MS Windows Server operating system, MS Office Suite, and Office 365, SQL database. Strong Excel skills Only local candidates; no relocation is available Reliable transportation, there is no public transportation available Candidates must have a green card or US Citizenship; no sponsorship or transfers are available JobID: 47418

COMPANY: TDK U.S.A. Corporation is the Regional Headquarters for the Americas of TDK Corporation, a global electronics company based in Japan, and publicly listed on the Tokyo Stock Exchange. TDK focuses on the demanding markets of information and communication technology, internet of things, and automotive, industrial and consumer electronics. TDK's comprehensive product portfolio features electronic components, sensors, power supplies, energy devices, and more. TDK has a network of design, manufacturing, and sales locations in Asia, Europe and the Americas, with global revenues of more than $12 billion. TDK employs more than 109,000 people worldwide, including more than 4,500 in North and South America. JOB DESCRIPTION: The Desktop Support Technician's role is to work closely with the Desktop Services team to set up and deploy laptops, write documentation, and resolve trouble tickets. Image new and existing laptops via the standard imaging technology Create new Helpdesk Solutions for end-users and IT Write Clear and concise documentation for new and existing procedures Set up cubicles for new hires and contractors Work Helpdesk Tickets, which include hardware, software, OS, and account problems Support End-User software, connectivity, and services Ensure the integrity and security of enterprise data on client computers, files, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance Manage printers and scanners Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance. Identify, troubleshoot, and resolve hardware and software problems on workstations. Escalate incidents, as necessary. Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases. QUALIFICATIONS: The successful candidate for this position must be able to perform each essential function satisfactorily with or without reasonable accommodation. The qualifications and working conditions listed below are representative of those required for the position. College diploma or university degree in the field of computer science and/or Minimum of 2+ years of work experience in Desktop support/Helpdesk Certification in Microsoft Operating Systems or Networking is a plus Working technical knowledge of PC (Windows 7/10/11) and Mac Working technical knowledge of current systems software, protocols, and standards, including Office 365, Active Directory, Browsers, etc. Hands-on software and hardware troubleshooting experience Experience documenting and maintaining configuration and process information. Good understanding of the organization's goals and objectives Knowledge of applicable data privacy practices and laws Strong customer service orientation Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Strong interpersonal and oral communication skills Adept at reading, writing, and interpreting technical documentation and procedure manuals Ability to conduct research into hardware and software issues and products as required Ability to present ideas and solutions in user-friendly language Highly self-motivated and directed Keen attention to detail Skilled at working within a team-oriented, collaborative environment COMPENSATION & BENEFITS: TDK U.S.A. offers a competitive salary and a comprehensive benefits package including medical, dental, 401(k), pension, life insurance, vacation, and 13 paid holidays. The starting annual base pay for this role is between 55,000 and 68,000 USD for Uniondale. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs, market demands. The base pay range is subject to change and may be modified in the future. TDK is an Equal Opportunity Employer

We are seeking a Senior Service Desk Analyst to deliver advanced technical support and an exceptional customer experience across our organization. In this role, you'll support internal employees, contractors, and field users while serving as an escalation point for complex issues. You'll collaborate with cross-functional teams, mentor junior analysts, and help modernize our service desk capabilities. What You'll Do Resolve complex IT Incidents and Service Requests across applications, SaaS platforms, hardware, mobile devices, and networking equipment Provide expert technical guidance and outstanding customer service via phone and digital support channels Act as an escalation resource and mentor for junior Service Desk Analysts Participate in standard and Major Incident response processes Collaborate with IT teams and third-party vendors to ensure timely resolution Identify trends and recommend preventive solutions and process improvements Support technology initiatives and projects, including system upgrades and service desk modernization Assist the Service Desk Manager in maintaining efficient, high-quality service delivery What You Bring 5+ years of IT service desk or technical support experience Strong troubleshooting skills across hardware, software, SaaS, mobile, and networking technologies Exceptional customer service and communication skills Solid understanding of ITIL principles and Service Desk best practices Ability to work independently while managing multiple priorities Experience engaging third-party vendors and service providers Preferred Qualifications Microsoft 365 application support experience Experience with desktop operating systems and networking Hands-on experience with ServiceNow or similar ITSM tools Familiarity with ITSM industry standards and diagnostic utilities Education Bachelor's degree in Computer Science, Business Management, or a related field (or equivalent experience)

Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer in Stamford Ct. We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom). Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues. Create and manage detailed logs of incidents and requests, identifying trends. Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems. Building and deploying PCs and laptops.

Client with location in Long Island is seeking a Desktop Engineer for a contract to hire position. This person will provide IT support to internal users, in addition to assessing and helping to mature operational processes regarding user support best practices. Required: -Expert level desktop / service desk skills - troubleshooting issues regarding laptops, desktops, connectivity, and peripherals. -Strong Microsoft Intune experience (administration and management). -Strong understanding service desk process and procedures. -ITIL and Microsoft certifications. Desired: -Leadership experience.

Desktop/Helpdesk Engineer - Contract - Stamford, CT CONFERENCE (ZOOM, Teams, WebEX, etc.) and WHITE GLOVE required! The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a Desktop/Helpdesk Engineer in Stamford, CT. Role Description -Interact with users to understand and document all IT issues. -Install and maintain computer systems and peripherals in accordance with established standards and guidelines. -Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members. -Assist with the planning and implementation of IT projects across multiple sites. -Provide first-level IT support for business users -Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions. -Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software. -Open service requests and manage warranty repairs with hardware vendors. -Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery. Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************. Drug testing may be required; please contact a recruiter for more information.

Job title: IT Transformation Engineer Direct hire/ Full-time The IT Transformation Engineer is responsible for analyzing, designing, supporting implementation, an optimizing IT processes within the organization to enhance efficiency, quality, and compliance based on evolving and advanced digital capabilities of business systems. This role requires a strong understanding of IT systems, IT Service Management, ITIL, and the ServiceNow application. Core Responsibilities Process Analysis: Analyze existing IT processes to identify bottlenecks, inefficiencies, and areas for improvement. Identifies opportunities to improve services back to our business partners. Process Design: Design new IT processes or optimize existing ones to streamline operations, reduce costs, and increase productivity. Ensures Service Management processes enable service agility. Helps design ServiceNow product roadmaps following agreed architectures, design standards, and methodologies. Documentation: Create detailed documentation for IT processes, including flowcharts, procedures, and guidelines within the organisation process application. Compliance: Ensure IT processes align with industry standards, regulations, and company policies, especially in areas like data security and privacy. Performance Monitoring: Develop and implement Key Performance Indicators (KPIs) to monitor the effectiveness and efficiency of IT processes. Continuous Improvement: Continuously review and improve IT processes to adapt to changing business needs and technology advancements. Continuously and proactively streamline and improve the ServiceNow customer experience. Collaboration: Collaborate with cross-functional IT teams and business stakeholders to gather requirements, understand pain points, and implement solutions that meet IT and business objectives. Skills Qualifications Required: Proven experience in IT process engineering in a technology-related field. Strong analytical and problem-solving skills. Familiarity with process modeling and documentation tools including Business Process Model and Notation (BPMN) Excellent communication and collaboration skills Preferred: Project management experience is a plus Certifications in relevant areas (e.g., ITIL, Lean Six Sigma) Analytical thinking Attention to detail Problem-solving Technical proficiency Continuous learning Change management to increase adoption Education Required: Bachelor's degree in computer information systems or related field AND minimum three years demonstrated experience in IT Service Management or IT process management Preferred: Master's degree in Computer Information Systems or related field AND minimum of five years demonstrated experience in IT Service Management or IT process management

Job Title: NOC Technician - Telecom Networks Shift: Friday-Monday, 2 PM-1 AM (1-hour lunch) Monitor and maintain nationwide telecom networks. Respond to alarms and outages, perform initial troubleshooting, and escalate issues to engineers to ensure continuous network operations. Key Responsibilities: Monitor network dashboards for alarms and outages Perform basic diagnostics and initial triage Create, track, and manage incident tickets Escalate complex issues to engineering teams Communicate updates to internal teams and customers Ensure smooth shift handover Requirements: 1-2 years telecom/network experience Knowledge of fiber networks, IP routing, Layer 2/3, and BGP a plus Strong problem-solving and communication skills Ability to work evening/weekend shifts

Must have at least one year experience working on copiers or computers, managing an IT environment or Network installation. Required qualifications: Legally authorized to work in the United States 18 years or older

Job DescriptionBenefits: 401(k) matching Bonus based on performance Competitive salary Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance We are seeking a highly motivated and experienced Help Desk Support/Field Service Technician to join our expanding team on Long Island. You will troubleshoot client issues from our main office via chat or over the phone utilizing remote tools. When needed, you will travel to site locations for installations, maintenance, and repair of desktops, VoIP phones and networks. *This is not an entry level position. You must have real experience and will be expected to be productive from the beginning. Duties and Responsibilities (not comprehensive of all tasks) Diagnose and resolve IT related hardware, software, and network issues Configuration and installation of new IT equipment at client locations Installation, setup, and support of VoIP systems Configure user accounts in Active Directory, O365 and other applications Track customer issues and resolutions in our ticketing system Proactively monitor, manage, and support client networks Perform software and hardware updates and maintenance Investigate security breaches and vulnerabilities Collaborate with other team members to solve complex issues Recommend hardware and software improvements to clients Monitor data backups and perform file restorations or disaster recovery Rebuild/re-image computers and transferring/saving user profiles and data Resolve virus and malware issues VPN setup and troubleshooting Backup/Restoration and Disaster Recovery Requirements and Qualifications At least 2 yrs. experience in an IT support related position ConnectWise and MSP experience +++ Cisco and Meraki experience +++ Thorough knowledge of Windows 10 and Mac OS X Cybersecurity experience or certification a plus, but not required. Familiarity with mobile devices such as iPhones, iPads, Android, etc. Prior knowledge of service ticketing systems Experience installing firewalls, routers, switches, IP cameras, phone systems and wireless access points Running and terminating low voltage wiring (Cat cable, RJ45, RJ11) Professional attitude and appearance Ability to lift/push/pull up to 50lbs and maneuver around close quarters equipment locations Availability during weekday business hours and a rotating on-call schedule, if needed Must have a reliable vehicle and be available to travel within an assigned geographical region Desired Qualities and Skills Strong troubleshooting and critical thinking skills Ability to multitask, prioritize, and manage time efficiently Excellent verbal and written communication skills Self-motivated with the ability to work in a fast-paced environment Why work here We offer a great opportunity to learn and be exposed to many different facets of the IT landscape. Our technicians are not pigeonholed into a narrow field of support. All our technicians are expected to be able to support every service we offer. Training is encouraged as well as use of our in-house lab to further broaden their knowledge.

CLICK HERE TO APPLY Fairfield Public Schools has a wide variety of internal and external web applications that service the staff and community. We are seeking a dedicated professional to oversee the lifecycle of these applications-from maintenance and updates to the creation of custom solutions that support district operations. The ideal candidate will bridge the gap between complex data and user-friendly interfaces, managing critical workflows such as staff timesheet submissions, athletic registrations, and community portals. This role is pivotal in ensuring our digital tools are secure, accessible, and responsive to the evolving needs of the Fairfield community. Job Purpose Statement: Develops, and maintains custom web applications for the educational district. Ensures applications are accessible, user-friendly, and compliant with ADA and WCAG standards. Collaborates with departments and schools to create solutions that improve workflows, data management, and digital experiences. Manages the full application lifecycle from planning through deployment and maintenance. Integrates data from different systems through integrations from .csv to API. Supervision Received: Receives general supervision from the Director of Information Technology or designee. Should be able to manage their own schedule based on the priority of projects assigned to them. Essential Job Functions: * Develop and maintain applications, databases, web services, and data interfaces Serve as ADA compliance officer for web presence; maintain WCAG standards * Analyze technology workflows to identify efficiency improvements and integration opportunities * Manage External DNS Zones, IP reputation, and usage reporting * Create data sync/export routines for third-party integrations and reporting (Tableau, Crystal Reports, External Vendors) * Document code, processes, workflows, and configurations * Support content creation, publishing, and version control for departments and schools * Perform other duties and special projects as assigned WORK PERIOD: * 12 Months/248 days SALARY INFO & BENEFITS: * $100,000- $120,000- Commensurate with experience * Benefits include Medical/Dental, Tuition Reimbursement, National Holidays, Town of Fairfield Discount Beach Pass

Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger. The IT Site Technician role efficiently provides high-quality support to all Resonetics site users and visitors. The Technician is responsible for the secure and effective provisioning, installation, configuration, operation, and maintenance of all site hardware and software while conforming to Resonetics and Managed Service Provider policies and procedures. Join Resonetics and be part of a team that's redefining medical device manufacturing. If you're passionate about innovation and thrive in a fast-paced environment, we'd love to hear from you. Responsibilities Support all site office and production floor workers with hardware, software, network, and security-related activities including: Technical support for desktops Support for various Microsoft products, third-party software, and cloud services Overall system support (e.g. performance issues, outages) Network support including WAN and LAN connectivity, firewalls, and security Remote access solution implementation and support including VPN and Remote Desktop Services Recurring onsite maintenance activities Perform all activities in accordance with Resonetics and Managed Ensure all IT software and infrastructure-related issues at the site are addressed, resolved, escalated in a timely manner Effectively track status and time in ticketing system Update and maintain technical documentation as required Troubleshoot and manage escalations from the help desk, project team, and managed services group Maintain regular communication with site users to ensure awareness of incident progress, upcoming changes, or agreed outages. Take live support calls for immediate triage Proactively share technology and/or process-related recommendations with leadership to improve overall service level performance Immediately escalate any identified security issues to Resonetics management Provide orientation and guidance to users on how to operate new software and computer equipment Other IT-related projects and tasks as assigned Required Qualifications 3+ years of experience as IT Technician or similar role at a Manufacturing firm Strong knowledge of Microsoft technologies including Active Directory, Group Policies, Office 365, Exchange, and virtualization technologies Solid network troubleshooting and problem-solving skills including TCP/IP concepts and LAN/WAN issues Experience troubleshooting issues related to DHCP & DNS Experience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs Working knowledge of Cisco, SonicWALL, Sophos and Meraki appliances Familiarity with a broad spectrum of on-premises/Cloud disaster recovery systems Experience with malware remediation Experience with AV and AM products including Sophos, ESET, MalwareBytes or others Knowledge in all supported versions (desktop and server) of Microsoft Windows Operating System Excellent oral and written communication skills Outstanding organizational and time-management skills with ability to switch tasks frequently and successfully manage multiple issues concurrently Experience with ConnectWise and Kaseya an advantage Good knowledge of security and data privacy principles Bachelor's Degree in Computer Science, Business Administration, or relevant field Preferred Qualifications Mac/iOS Experience is desirable but not required Physical Demands This position will be based out of Bethel, CT and support 4 sites: Bethel CT, New Hartford NY, New Boston NH and Menlo CA. Therefore, this role will require occasional travel ~25%. Compensation The compensation for this role is competitive and will be based on experience and qualifications. The anticipated range is $27.00/hr - $33.00/hr.

About The Navy's Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navy's advanced missile systems and Aegis radar. These technicians are essential to the ship's Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training - Great Lakes, IL (11 weeks) FC Strand - Great Lakes, IL (16 weeks) ET Strand - Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After "A" School, technicians may attend advanced "C" Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training

The IT Administrator supports a multi-location retail organization by maintaining secure, reliable, and efficient technology operations across corporate offices and field locations. This position manages infrastructure, networking, and end-user systems while driving improvements in automation, security posture, and overall performance. The ideal candidate is hands-on, detail-oriented, and capable of balancing daily support with long-term infrastructure initiatives. Travel of approximately 25% is required to support store operations, openings, and technology audits. Salary: $75,000 Key Responsibilities: Systems & Network Management Maintain uptime and performance across all retail and corporate systems. Configure and manage routers, switches, access points, and firewalls. Support IT setup, configuration, and infrastructure upgrades for new and existing sites. Manage asset inventory, software licensing, and hardware lifecycle tracking. Microsoft 365 & Automation Administer Office 365, Intune, and Azure AD, ensuring secure, compliant configurations and efficient user management. Manage endpoint and email security through Microsoft Defender, AppRiver, and DMARC monitoring platforms. Use Power Automate and PowerShell to streamline provisioning, reporting, and repetitive workflows. Infrastructure Security & Support Enforce MFA, access control, and endpoint protection policies across all systems. Conduct vulnerability assessments and coordinate remediation with vendors and internal teams. Support user security awareness initiatives and maintain accurate documentation of configurations and standards. Ensure regular updates, backups, and proactive infrastructure monitoring. Planning & Continuous Improvement Evaluate and recommend technologies that improve reliability, scalability, and automation. Assist in planning and implementing future remote monitoring and management (RMM) tools for centralized visibility. Collaborate with operations, vendors, and leadership to ensure IT initiatives align with business goals. Participate in infrastructure planning for expansion and modernization projects. Requirements 4+ years of IT systems or network administration experience, ideally within a multi-location retail environment. Strong proficiency with Office 365, Intune, Microsoft Defender, AppRiver, and email authentication and deliverability tools. Experience using PowerShell scripting and Power Automate workflows. Solid understanding of DNS, DHCP, VPN, and core network security principles. Proven ability to manage distributed systems and coordinate with external vendors. Excellent communication and documentation skills. Must be available to work on-site and travel up to 25% as needed to support field operations. Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred but not required; equivalent professional experience accepted. Benefits Why Join Red Lion Mobility Competitive base salary + performance bonuses. Comprehensive Medical, Dental, and Vision Insurance. 401(k) match. Paid sick and vacation time.

Client with location in Long Island is seeking a Desktop Engineer for a contract to hire position. This person will provide IT support to internal users, in addition to assessing and helping to mature operational processes regarding user support best practices. Required: -Strong desktop / service desk skills - troubleshooting issues regarding laptops, desktops, connectivity, and peripherals. -Strong understanding service desk process and procedures. -Experience with JAMF and VDI Desired: -ITIL and Microsoft certifications.