Enterprise Systems Support Technician
Information technology technician job in Dallas, TX
This is the journey level in the Enterprise Systems Administrator class series. Incumbents perform the full range of duties assigned to classes in the series including assisting with the analysis and resolution of operating system issues. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.
Job DutiesAssists in the administration of enterprise systems including servers, storage, and backup systems.
Monitors system performance and availability.
Installs and configures system software and hardware.
Assists in troubleshooting and resolving system issues.
Maintains system documentation and procedures.
Participates in disaster recovery planning and testing.
Education and Experience
Required EducationBachelor's degree with major coursework in computer science, math, information systems, or other related field OR, Associate's degree and 4 years of experience, OR High school diploma or GED and 6 years progressively responsible and applicable information technology experience, required.
Experience
2 years' experience in field directly related to operating systems and systems administration, including experience working with and maintaining multiple server hosts, in a combined environment.
Licenses and CertificationsCertification in at least one relevant operating system or associated technology.
Knowledge, Skills and AbilitiesPrinciples and practices of system administration.
Operating systems such as Microsoft Windows and Linux.
Virtualization technologies.
Network protocols and services.
Additional Skills/Experience
Experience with ITSM tools, specifically ServiceNow
Strong Communication and customer service skills
Ticket Triage & Routing
Monitor incoming service desk tickets
Categorizing and prioritizing based on urgency and impact
Route tickets to the correct team or individual (and bounce back the ones that don't belong)
Pattern Spotting
Identify recurring issues
Escalate systemic problems
Help build FAQs or SOPs to reduce repeat tickets
User Communication
Provide status updates to users on ticket progress
Translate technical responses into plain English
Set expectations and reduce “ticket ping-pong”
Metrics & Reporting
Track ticket volumes, response times, and resolution rates
Highlight bottlenecks or areas where SLAs are slipping
Help leadership understand where the pain points are
Process Improvement
Suggest tweaks to workflows, escalation paths, or ticket templates
Help implement automation or self-service options
IT Helpdesk, Security & Network Technician Instructor
Information technology technician job in Dallas, TX
Graduate America seeks an IT Helpdesk & Network Technician Instructor to train the next wave of IT pros. Requirements: CompTIA A+, Network+, or Security+ certified 3+ years IT support or network administration experience Teaching/mentoring experience a plus
Ready to lead in tech education?
IT Help Desk Technician - Onsite Only - Carrollton, TX
Information technology technician job in Dallas, TX
IT Help Desk Technician Job Description:
We are seeking a talented IT Help Desk Technician to join our team and provide technical support to our employees. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a passion for helping others.
Responsibilities:
- Provide technical support to end-users via phone, email, or in-person
- Troubleshoot and resolve hardware and software issues
- Install, configure, and update software and hardware
- Maintain accurate records of technical issues and resolutions
- Collaborate with other IT team members to escalate and resolve complex technical issues
- Assist with the setup and maintenance of computer systems and networks
- Train employees on IT policies and procedures
- Stay up-to-date on the latest technologies and trends in the IT industry
Qualifications:
- 2+ years of experience in IT support or a related field
- Strong knowledge of Windows and Mac operating systems
- Experience troubleshooting hardware, software, and network issues
- Excellent communication and customer service skills
- Ability to work well under pressure and in a fast-paced environment
- Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus
If you are passionate about technology and helping others, we would love to hear from you. Please submit your resume and cover letter detailing your relevant experience and qualifications.
IT Technician - ServiceLink Flood
Information technology technician job in Arlington, TX
ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician.The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation.
In this role, you will…
* Perform hardware and software break / fix work including but not limited to upgrades
* Develop expert understanding of applications, internal software and associated technologies
* Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware
errors/features if required and problem resolution
* Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
* Monitoring the infrastructure to identify/resolve issues
* Respond to escalated end-user issues
You possess …
* Technical Associates Degree or equivalent preferred
* 2+ Years of technical work experience in a corporate environment preferred
* The ability to identify, develop and implement technical processes and solutions
* Project development and management skills
* Outstanding customer service skills
Responsibilities
* Perform application break / fix work including but not limited to upgrades
* Develop expert understanding of applications, internal software and associated technologies
* Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features
if required and problem resolution
* Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution
* Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis
* Monitor the infrastructure to identify/resolve issues
* Respond to escalated end-user issues
* Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded
infrastructure performance
* Provide support utilizing all available tools including remote control technologies
* Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required
* Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS • Technical Associates Degree preferred • 2+ Years of technical work experience • Experience in Windows 11 • Experience with Microsoft Office 365 • Experience with multiple hardware platforms • Certifications a plus • Effective problem-solving skills • Excellent customer service skills • Ability to multitask • Highly organized • Ability to work in a collaborative, team environment • Ability to be productive in a fast-paced environment • Ability to apply learning on a supervised basis · Ability to grasp new concepts and develop skill set
Responsibilities · Perform application break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitor the infrastructure to identify/resolve issues · Respond to escalated end-user issues · Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance · Provide support utilizing all available tools including remote control technologies · Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required · Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned
Auto-ApplyInformation Release Tech I
Information technology technician job in Fort Worth, TX
Department:
HIM Records Release
Shift:
First Shift (United States of America)
Standard Weekly Hours:
40
The Information Release Tech I is responsible for processing requests for release of protected health information as defined by State and Federal laws. Responsible for maintaining up-to-date knowledge and carrying out all tasks in accordance with Medical Center/System and Department Policies and Procedures pertaining to disclosure of medical records. Fosters respect for patient privacy by maintaining confidentiality of all phases and release of all protected health information. Promotes positive customer relations through prompt and courteous service.
Education & Experience:
High School diploma required.
Minimum of one year experience in a release of information setting in a hospital Health Information Management department or large outpatient clinic operation required.
Requires in-depth knowledge and understanding of complex health record concepts, healthcare record privacy, release regulations and subpoena requirements. Required to have a valid Texas Driver's license in good standing.
Dependable with excellent attendance.
Excellent interpersonal skills to include positive communication, organizational and efficient, troubleshooting, problem-solving skills and thoroughly team oriented.
Ability to maintain confidentiality.
Goal-oriented and energetic.
Must be able to work well independently in fast paced environment.
Must demonstrate efficiency with the Electronic Medical Record (EMR) and Electronic Document Management Systems.
Epic experience is preferred. Strong attention to detail is required.
About Us:
Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs.
Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.
Auto-ApplySummer Scholar, IT
Information technology technician job in Dallas, TX
Information Technology (IT) Intern Summer 2026 At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in Aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
StandardAero is seeking a motivated, eager, and innovative student looking to join one of our Information Technology (IT) Teams for the 2024 Summer Intern Term.
As an intern Information Technology Intern at StandardAero, you will gain hands-on industry experience, learn from experts, and collaborate with our teams that raise the standard of excellence.
Over the course of your 10-12-week (or longer) internship, you'll have the opportunity to:
Be involved or working in our PowerBI environment Collaboration, teamwork, and having each other's backs are the norm here. Our growth in this expanding industry means getting career stability and opportunities to grow. With great resources, an inclusive atmosphere, and a culture based on shared values, we'll support you in building a solid career with a team you can count on.
Join our team today and build an aviation career you're proud of!
Job Duties:
Student may be involved or working in PowerBI environment to cover the following tasks:
* Student will be involved on our newly active PowerBI reporting Tool / Environment.
* Student will be tasked with reviewing our PowerBI environment and find the best practices in the market that can be applied to increase performance and have better management and support to our users.
* Student will be responsible of identifying and collecting information from ALL existing PowerBI reports and classifying them in to multiple areas in a excel table or DB table in order to manage and update the report information.
* Part of the classification process of these reports, student will be responsible of recording some of the following information:
* Identify the owner and department who created the report
* Identify if report was part of migration into PowerBI or it was created recently.
* If the result set of the report is confidential and if requires approval to access it. Who will approve what user can have access?
* Provide a brief description of what the report is used for
* High level overview of the core logic of the review to identify the data source table names.
* Review if the data from the report uses data warehouse (Snowflake) and refresh frequency.
* If data is coming from direct query as part of the production Oracle DB.
* While the review of the core logic of the report, identify possible enhancements that can be done or include using best practices use in the market.
* Define a new or update a process on how IT-Helpdesk can manage and administer users, new reports to be published and what users can access these reports. If possible, automate this process after all has reviewed and approved by IT using a new portal using VB.Net language or similar.
Position Requirements:
* Must have at least completed IT courses at the Sophomore level
* Mid to Expert level knowledge in PowerBI reporting
* Mid to Expert level in Oracle PL-SQL and basic Oracle DB knowledge
* Understand data warehouse (Snowflake)
* Understand PowerBI Direct-Query to Oracle DB.
* Good planning, organizational, analytical and decision making
* Excellent oral and written communication skills in order to connect with the other departments and users within the company.
* Internship Details:
* The internship term will start mid-end of May 2026 (or sooner for the right candidate)
* The length of the internship is 10-12 weeks (or longer)
* Candidates must have the ability to work full-time during Summer
* Internship is located in Dallas, TX; *students must have own lodging and transportation*
Preferred Qualifications:
* Mid to Expert level on VB.Net
* A strong desire to learn and be a contributing member of a team
Auto-ApplyInformation Technology
Information technology technician job in Dallas, TX
Information Technology Careers Provide:
Competitive Pay and Benefits
Job Security and Stability
Global Impact and Purpose
Constant Innovation and Technology
Diverse Career Paths
Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector?
Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry.
Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving.
If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start.
Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!!
We encourage you to ask about their career placement program and success rates.
What's in it for you?
Evolving, innovative, and high demand industry.
Long term opportunities.
Accelerated Path to New Career.
Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time.
Industry Certifications Recognized by Employers.
A degree is not necessary to move into a career in Information Technology.
Courses are offered throughout the year to accommodate your schedule.
Classes are held in Tampa, Florida at an expanded 15 acre campus.
Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction
Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH)
Class size averages 15-20 students, with two cohorts per month
Our partner school proudly accepts GI Bill funds.
Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.
Auto-ApplyTier 1, IT Help Desk Support
Information technology technician job in Richardson, TX
Job DescriptionWe are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!
Our Company Culture:
Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.
Centre Company Benefits:
Hybrid Work Options, Paid Time Off, and Paid Holidays
Medical, Dental, Vision, and 401(k) with employer match contributions
Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally
Position Summary
The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned.
Essential Duties and Responsibilities
Problem management and escalation of issues in a timely manner
Prioritization of tasks and meeting of deadlines, excellent time management skills
Excellent troubleshooting and assessment skills
Excellent written/verbal communication skills
Must be a team player with outstanding customer service skills
Entry of time sheets, expense reports and documentation on or before deadline
Keep up-to-date on market trends, theory and new ways of doing things; embrace change
Assist with change-management activities
Prepare and deliver complete and concise documentation for all projects
Present progress reports to immediate supervisor and or Project Manager (if so assigned)
Help turn business problems into technical solutions
Manage deployment of equipment in compliance with established technology policies.
Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.
Education/Experience/Certifications
2+ years experience in IT related study or field.
Must possess basic knowledge and experience with:
Windows 7/8/10
Microsoft Office suite
Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
Understanding of basic network concepts
Understanding of application, desktop, and server virtualization
Understanding of Desktop Deployment / Imaging
Bachelor's Degree a plus
Desired Experience/Certifications
Certifications
CompTIA A+ Certification a plus
Windows Server 2008/ 2012/ 2016
Microsoft Office 365 Admin portal
Understanding of File Permissions (NTFS & Sharing)
High School Degree required
Associate's Degree or higher preferred
Work Environment and Physical Demands
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
The noise level in the work environment is moderate.
Frequent local travel required
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Help Desk Support
Information technology technician job in Carrollton, TX
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom).
We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well.
We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera.
As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning.
Visit ***************** to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Description
Position Details:
Job Title:
Helpdesk Support
Duration:
4-5 Months (May Extend)
Client:
Large Multimedia Firm (Fortune 500)
Location:
Carrollton, TX 75006
Description:
·
Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms
·
Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis
·
Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience
·
Meet call metrics and standards as defined by the department, and enter all requests into SFDC database
Qualifications
Requirements:
·
1-2 years experience in a call center environment
·
2+ years experience in a technical environment.
·
Professional demeanor; ability to interact positively with customers
·
Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others
·
Solid working knowledge of the Windows Operating System, including but not limited to Windows 7
·
Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting
·
Working knowledge of SQL 2008 R2 preferred
·
Knowledge of Windows Server 2003/2008 or Terminal Services a plus
·
MCSE or other technical certifications a plus
Additional Information
To know more about this opportunity, please contact:
Nimish Singh
******************************
************
Easy ApplyIT Desktop Technician (Dallas, TX) - Austin Industries
Information technology technician job in Dallas, TX
Austin Industries is one of the nation's largest, most diversified U.S.-based construction companies. With more than 7,000 employee-owners, Austin Industries provides nearly every type of civil, commercial and industrial construction services through the expertise of our operating companies: Austin Bridge & Road, Austin Commercial and Austin Industrial.
**Austin Industries** has an outstanding opportunity for an **IT Desktop Technician** at our corporate headquarters in **Dallas, Texas** . The IT Desktop Technician will provide general and escalated support to all Employee-Owners at all headquarters, offices, and jobsites of all Austin operating companies. They'll focus on coordination, installation and implementation of all IT hardware and software including but not limited to, laptops, desktops, tablets, iPads, docking stations, monitors, audio/video equipment, phones, and wireless devices.
**Responsibilities:**
+ Provide on-site and remote maintenance, troubleshooting for computer hardware, peripherals, software, virus, network connection and mobile device configuration
+ Recognize, diagnose, and resolves common system issues; may use remote desktop screen sharing software to quickly and accurately assist users with issues
+ Responds to telephone calls, emails and ticket requests for technical support
+ Software and hardware installations, updates and troubleshooting
+ Audio/video conference setup and support
+ Printer/scanner setup and support
+ Document, track and monitor the problems to ensure a timely resolution
+ Assist Asset department with imaging of new and upgraded equipment
+ Track, document recurring problems, and recommend corrective actions to the appropriate IT team
+ Other duties as assigned
**Qualifications:**
+ An associate degree in computer technology, information systems, or related field preferred but not required
+ 2+ years of experience in computer technology support or related area
+ Azure Fundamentals Certificate preferred
+ Bilingual in Spanish highly preferred
+ Knowledge of commonly-used concepts, practices, and procedures within field
+ Excellent communication (written and verbal), analytical, customer services, and interpersonal skills
+ Ability to work in a fast-paced, deadline driven environment
**Requirements:**
+ Be available to work at Austin Bridge & Road headquarters in Coppell, Texas as needed per rotating schedule
+ Be available to travel to jobsites at least once every quarter
+ Applicants must be legally authorized to work for ANY employer in the United States. Austin Industries is unable to sponsor or take over sponsorship of an employment visa for this position.
**Benefits & Compensation**
We offer excellent benefits including medical, dental, life and disability insurance, and a matching 401K plan. **We are proud to be a 100% Employee-Owned Company (ESOP)!** To learn more about our employee-ownership structure, please go to ********************************************************* .
**Austin Industries is an Equal Opportunity Employer.**
_See_ the "Know Your Rights" poster available in English (****************************************************************************************** and Spanish (******************************************************************************************** .
**About Austin Industries**
Austin Industries and its operating companies engage in almost every type of civil, commercial and industrial construction. Austin is owned entirely by its employees through its Employee Stock Ownership Plan (ESOP). Austin Industries has a rich history. We are one of the largest and most diversified construction firms in the nation. Austin stands on the core values of Uncompromising Integrity, Employee-ownership, Exemplary Service and Excellence in Safety.
To learn more about our history, culture and operations, visit us at ****************** .
**No Third-Party Inquiries Please**
This Company does not accept and will not consider unsolicited resumes or any other unsolicited candidate information submitted to the Company or any of its employee-owners by staffing agencies, search firms, or third-party recruiters in response to a posted vacancy. The Company will not pay any placement fee(s) without a written agreement to do so ( _i.e._ , payment must be required pursuant to the terms of a written agreement).
Any unsolicited resumes or candidate information submitted to this Company or any of its employee-owners becomes the property of the Company.
**Accessibility Note**
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs or have accessibility concerns, please contact the **People Services Team** at ****************.**
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
IT Support Specialist- Tier I
Information technology technician job in Plano, TX
Job DescriptionDescription:
Department: IT Services
Reports to: ITS Supervisor
:
Edge is a provider of integrated, managed voice, data technology systems, and services for business.
Position Description:
Provide Tier I IT desktop support and hospitality-related third-party vendor platform support to Edge's commercial customers.
Primary Responsibilities:
Serve as the first contact with customers who need technical assistance.
Remotely assist users with desktop, printer, and other connected device troubleshooting.
Perform troubleshooting and issue resolution for shared resource access, hardware, and software configurations.
Perform OS and other software and firmware updates and patch management.
First-level identification and escalation of major incidents using the approved IT escalation processes.
Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
Perform network administration functions, user account permissions, and Active Directory changes.
Follow up with clients to ensure issue resolution is complete and satisfactory.
Other Responsibilities:
Assist in creating knowledge base articles, checklists, and FAQs.
Willingness to learn industry-specific and proprietary management systems.
Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required.
Accommodate occasional shift changes based on coverage requirements and special events.
Requirements:
Required Skills & Experience:
Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
Strong customer service and problem-solving skills, including the ability to respond diligently, promptly, and courteously to users' questions or issues.
Benefits:
As a full-time employee, you'll receive a competitive salary along with a comprehensive benefits package. This includes medical, dental, and vision coverage, a 401(k) retirement plan, paid time off (PTO), short-term/long-term disability, life insurance, and opportunities for professional growth. We're committed to fostering a collaborative and supportive work environment where you're encouraged to contribute and grow with the company.
Managed IT Services Service Desk Consulting Intern - Summer 2026
Information technology technician job in Dallas, TX
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
A Managed IT Service (MTS) Desk Intern, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS Desk Intern, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career.
A Managed IT Service (MITS) Desk Intern provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment.
To provide exceptional service and maintain the highest level of quality assurance for our clients, we record calls into our client-facing service desk. These recordings are used for training and quality assurance purposes only. Your privacy is important to us, and we will continue to take all necessary steps to safeguard your personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded.
Job Duties and Responsibilities:
Provide phone and email technical support for end-users to resolve any hardware or software issues
Support and troubleshoot workstations, servers and network related issues
Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
Adaptability to changing processes and technology
Works well within team interactions
Monitor and troubleshoot client backups
Escalate client issues through the proper channels
Manage cases according to defined case impact and priority
Maintain client security standards and confidentiality of information
Clearly document support issues and all resolution steps in RSM's ticketing system
Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
Update cases and communicate with clients as required until issue is closed
Basic Qualifications:
A passion for technology and a desire to learn
Pursuing a Bachelor's degree in Management Information Systems, Computer Science or IT related concentration.
A minimum 3.0 GPA is preferred
Excellent customer service skills
Focused on attention to detail
Maintains a reasonable capacity level for stress tolerance
Knowledge of Microsoft Office, including Word, Excel and Visio
Knowledge of Apple and Windows-based software/hardware
Excellent written and verbal communication, problem solving and analytical skills.
Travel to assigned client locations is required. Must have access to and ability to arrange for use of reliable modes of transportation to those locations.
Ability to travel up to 25%
Preferred Qualifications:
Currently pursuing or recently completed a bachelor's or Master's degree in Management Information Systems, Computer Science or IT related concentration.
Experience with Office 365 and associated workloads including Email and SharePoint
Experience with firewalls, such as Cisco, SonicWALL and Meraki
Experience with VMWare ESX hosts and vSphere Client for administration
Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
Experience with enterprise mobile devices
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at **************************************************
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at ************ or send us an email at *****************.
RSM does not intend to hire entry-level candidates who require sponsorship now or in the future. This includes individuals who will one day request or require RSM to file or complete immigration-related forms or prepare letters on their behalf in order for them to obtain or continue their work authorization.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM's background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.
At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $31 - $38 per hour
Auto-ApplyIT Technician
Information technology technician job in Dallas, TX
IT Technician (Remote US-Based Only) | Nexis Builds
Employment Type: Full-Time
At Nexis Builds, we don't just construct buildings we engineer the future of infrastructure. As a civil engineering company, we power large-scale projects with cutting-edge technology, precision, and expertise. Our IT team is the backbone of our digital operations, ensuring seamless connectivity, cybersecurity, and technical excellence across all remote and on-site teams.
We are looking for a highly responsive and solutions-driven IT Technician to support our workforce, troubleshoot critical technical issues, and maintain the reliability of our systems. If you thrive in a fast-paced environment where problem-solving meets innovation, this role is for you.
What You'll Do
Remote IT Support & Troubleshooting
- Act as the first line of defense for IT issues, responding to and resolving tickets related to hardware, software, and network connectivity.
- Diagnose and troubleshoot VPN, cloud storage, and remote desktop issues, ensuring uninterrupted workflow for engineering teams.
- Assist employees with application errors, system crashes, and security alerts keeping disruptions to a minimum.
System Maintenance & Optimization
- Monitor and maintain company-issued devices, virtual desktops, and cloud-based workstations.
- Oversee software updates, security patches, and performance enhancements for all users.
- Configure and manage access permissions, user accounts, and multi-factor authentication (MFA) to maintain security.
Network Security & Compliance
- Ensure data integrity and cybersecurity compliance, implementing security best practices to protect sensitive engineering files.
- Assist in IT audits and risk assessments, identifying vulnerabilities and strengthening our security posture.
- Educate employees on phishing threats, secure password practices, and data protection.
Collaboration & Process Improvement
- Work closely with engineering, project management, and executive teams to align IT infrastructure with business needs.
- Develop IT documentation, troubleshooting guides, and training materials for end-users.
- Identify and recommend automation solutions to enhance efficiency.
What You'll Need
Technical Skills & Experience
- Proficiency in Windows, mac OS, and Linux environments.
- Hands-on experience with cloud platforms (Microsoft 365, Google Workspace, AWS, or Azure).
- Strong knowledge of remote support tools (TeamViewer, AnyDesk, or RDP).
- Experience managing VPNs, firewalls, and endpoint security solutions.
- Familiarity with construction or engineering software (AutoCAD, BIM, or project management tools) is a plus.
Soft Skills & Mindset
- Ability to troubleshoot independently and resolve issues efficiently in a remote setting.
- Excellent communication skills able to explain technical concepts to non-technical users.
- A proactive, problem-solving mindsetalways looking for ways to improve IT workflows.
- Strong attention to detail and ability to prioritize tasks in a fast-moving environment.
Eligibility Requirements
US-Based Candidates Only This role requires availability during business hours in US time zones to support our teams effectively.
No Visa Sponsorship We do not provide visa sponsorship. Candidates must have valid work authorization in the US.
Why Join Nexis Builds?
Work From Anywhere (US-Based) Remote role with flexible work arrangements.
Fast-Paced & Impactful Support a Fortune 500 company where IT directly powers large-scale engineering projects.
Security-Driven Culture Be part of a team that values cybersecurity, efficiency, and continuous innovation.
Growth & Learning Access IT certifications, mentorship, and career development programs.
Ready to Power the Future of IT at Nexis Builds?
If you are passionate about IT support, security, and problem-solving, wed love to hear from you! Apply now and become part of a team that's engineering tomorrows infrastructure today.
IT Desktop Technician (Dallas, TX) - Austin Industries
Information technology technician job in Dallas, TX
Austin Industries is one of the nation's largest, most diversified U.S.-based construction companies. With more than 7,000 employee-owners, Austin Industries provides nearly every type of civil, commercial and industrial construction services through the expertise of our operating companies: Austin Bridge & Road, Austin Commercial and Austin Industrial.
Austin Industries has an outstanding opportunity for an IT Desktop Technician at our corporate headquarters in Dallas, Texas. The IT Desktop Technician will provide general and escalated support to all Employee-Owners at all headquarters, offices, and jobsites of all Austin operating companies. They'll focus on coordination, installation and implementation of all IT hardware and software including but not limited to, laptops, desktops, tablets, iPads, docking stations, monitors, audio/video equipment, phones, and wireless devices.
Responsibilities:
Provide on-site and remote maintenance, troubleshooting for computer hardware, peripherals, software, virus, network connection and mobile device configuration
Recognize, diagnose, and resolves common system issues; may use remote desktop screen sharing software to quickly and accurately assist users with issues
Responds to telephone calls, emails and ticket requests for technical support
Software and hardware installations, updates and troubleshooting
Audio/video conference setup and support
Printer/scanner setup and support
Document, track and monitor the problems to ensure a timely resolution
Assist Asset department with imaging of new and upgraded equipment
Track, document recurring problems, and recommend corrective actions to the appropriate IT team
Other duties as assigned
Qualifications:
An associate degree in computer technology, information systems, or related field preferred but not required
2+ years of experience in computer technology support or related area
Azure Fundamentals Certificate preferred
Bilingual in Spanish highly preferred
Knowledge of commonly-used concepts, practices, and procedures within field
Excellent communication (written and verbal), analytical, customer services, and interpersonal skills
Ability to work in a fast-paced, deadline driven environment
Requirements:
Be available to work at Austin Bridge & Road headquarters in Coppell, Texas as needed per rotating schedule
Be available to travel to jobsites at least once every quarter
Applicants must be legally authorized to work for ANY employer in the United States. Austin Industries is unable to sponsor or take over sponsorship of an employment visa for this position.
Benefits & Compensation
We offer excellent benefits including medical, dental, life and disability insurance, and a matching 401K plan. We are proud to be a 100% Employee-Owned Company (ESOP)! To learn more about our employee-ownership structure, please go to https://www.austin-ind.com/our-company/100-employee-owned.
Austin Industries is an Equal Opportunity Employer.
See
the “Know Your Rights” poster available in English and Spanish.
About Austin Industries
Austin Industries and its operating companies engage in almost every type of civil, commercial and industrial construction. Austin is owned entirely by its employees through its Employee Stock Ownership Plan (ESOP). Austin Industries has a rich history. We are one of the largest and most diversified construction firms in the nation. Austin stands on the core values of Uncompromising Integrity, Employee-ownership, Exemplary Service and Excellence in Safety.
To learn more about our history, culture and operations, visit us at www.austin-ind.com.
No Third-Party Inquiries Please
This Company does not accept and will not consider unsolicited resumes or any other unsolicited candidate information submitted to the Company or any of its employee-owners by staffing agencies, search firms, or third-party recruiters in response to a posted vacancy. The Company will not pay any placement fee(s) without a written agreement to do so (
i.e.
, payment must be required pursuant to the terms of a written agreement).
Any unsolicited resumes or candidate information submitted to this Company or any of its employee-owners becomes the property of the Company.
Accessibility Note
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs or have accessibility concerns, please contact the People Services Team at (877) 831-1217.
IT Technician 2
Information technology technician job in Plano, TX
Compensation: $52,000.00 - $58,000.00Summary
Provide escalated support and maintenance for client IT services including tablets, computers, mobile devices, printers, and other end-user hardware and software. Perform client device installation, repair, and upgrades to ensure optimal performance. Deliver timely and accurate support both in-person or remotely while adhering to all IT Service Management processes and procedures. Implements, strategize, and optimize the provisioning process.
Essential Duties and Responsibilities
include the following. Other duties may be assigned, as necessary.
Assists in developing long-term strategies and support capacity planning to meet future IT needs
Identifies and captures user requirements
Conducts research on, evaluates, and recommends client devices, software, and related products for purchase
Installs, upgrades, configures, maintains, and troubleshoots end-user hardware and software to ensure required desktop service levels
Ensures accurate tracking of hardware through Asset Management procedures
Performs minor equipment ordering
Performs testing on new equipment and vets out the equipment's functionality for our environment
Performs on-site and remote analysis, diagnosis, and resolution of complex PC, tablet, and mobile device problems for end-users. Recommends and implements corrective solutions, as needed
Provides escalated level 2 Service Desk support for end-user software issues
Support Problem Management activities within technical area of expertise
Supports accurate Incident and Request Management information capture, prioritization, and ensure completion within SLA timeframes
Supports new-hire orientation and onboarding requirements
Performs IT onboarding process to ensure end users are “IT Ready” to continue through the HR onboarding process
Collaborates with HR for onboarding process tracking, ID badge creation, onboarding process updates
Collaborates with system and network administrators to ensure efficient operation of the company's client services environment
If necessary, liaise with third-party support and equipment vendors
Adheres to all IT Service Management policies and process areas (Incident, Problem, Request, Change, Knowledge, and Asset Management)
Contributes to continual service improvement in all aspects of IT support function
Consistently represents the company in a professional manner
Maintains effective working relationship and cooperate with all personnel in the Company.
Adheres to the Company's compliance (HIPAA, NIST) requirements as stated in the policy and procedure manual and all other related policies
Performs other duties and responsibilities as assigned
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree preferred or 5 years of equivalent experience
2 years prior computer systems maintenance experience
2 years help desk experience (or equivalent certification / knowledge
Procedural approach to understanding process / workflow
Ability to create, change, and optimize work flow systems
Excellent troubleshooting skills
Excellent customer service skills
Excellent phone etiquette
Must possess the ability to multi-task and frequently change direction
Ability to work during normal business hours, after hours as directed by manager, and on-call rotation
Employee must also possess high-level understanding of at least one specialized IT discipline. These may include, but are not limited to:
Microsoft 365 Administration
EMR System Administration
VOIP Phone System Management
Printer Management/Deployment
Meraki Networking
Cybersecurity
Vendor Management
PowerShell\Python Scripting
AI
Digital Design
API Development
Data Analytics
HIPAA\SOX Compliance
Change Management
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.
Comments
This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
CSI Pharmacy is an Equal Opportunity Employer
Auto-ApplyAviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Information technology technician job in Dallas, TX
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Technician
Information technology technician job in Dallas, TX
DHA, Housing Solutions for North Texas IT Technician Salary: $44,782 - 51,499 Join the team dedicated to providing affordable housing solutions across North Texas. At DHA, Housing Solutions for North Texas, our mission is to provide quality, affordable housing and access to supportive resources across the region. As the IT Technician, you play an important role in helping provide user desktop support and related peripherals for the end-users in all other remote offices.
Enjoy these benefits when you join the DHA team!
Flex Work: 4.5 or 4-Day Work Week
Paid Time Off + 12 Paid Holidays
Retirement Plan with 5% Employer Contribution & 457(b) Deferred Compensation Plan
Tuition Reimbursement
Employee Assistance Program: Financial, Legal, Mental Health and Counseling
Medical, Dental and Vision Plans
Section 125 Pre-Tax Cafeteria Plan
Health Savings and Flexible Spending Accounts
Term Life Insurance: Short- and Long-term Disability Plans
Key Responsibilities
* Installs, configures, tests, monitors and deploys stand-alone and networked thin clients, laptops, computers, and telephony devices and associated peripheral devices.
* Assists with management of on-prem and in-cloud services
* Provides desktop support functions to assist users with procedures, and use of desktop and laptop computers, printers, telephones, and related peripheral devices. Analyzes and resolves performance problems involving application software packages, not limited to operating systems and associated firmwares.
* Receives instruction or on-the-job training on basic structures of organization and any related technology updates.
* Assists in writing ITR routine checklists, procedures.
* Serves in a backup role for the Service Desk function as needed.
Knowledge and Skills for Success
A successful IT Technician has
* Knowledge of DHA organization, operations, policies and procedures.
* Knowledge of computer hardware and software use, installation, and configuration.
* Knowledge of techniques for setting up and testing PC operation and data communication systems.
* Knowledge of operation, maintenance and performance capabilities of hardware, software, mid-range, file server, PC operating systems and data communication systems and networks.
* Knowledge of security systems procedures and access controls.
* Knowledge of telecommunication equipment and peripheral devices.
* Knowledge of MDM deployment and management.
* Knowledge of licensing management and acquisition.
* Knowledge of Azure AD and O365.
* Effective customer-oriented service techniques.
* Ability to install, configure and test system and application level software and upgrades.
* Ability to analyze hardware and software related malfunctions and determining effective solutions.
* Skill in operating and maintaining computer and communication systems, and related peripheral equipment and devices.
* Communicating clearly and professionally, both verbally and in writing.
* The ability to interact effectively with diverse groups of people.
Qualifications
* Associates Degree in Information Technology or related field
* Two (2) years of computer product support experience
* Or an equivalent combination of education and experience
* A+ or MCP certification is required
* MCDST certificate is required within 6 months of employment
How to Apply
Applications must be submitted online by using the Apply button at the top of this page.
Be sure to answer every question on the application. Incomplete applications will not be considered. Please use N/A for questions that are not applicable to you.
If you are interested in more than one open position at DHA, you must submit an application for each role.
The employment history section of the application must be completed. We cannot accept a resume as a substitute.
DHA is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity and all employees and applicants are treated equally without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
IT Technician
Information technology technician job in Fort Worth, TX
at Point of Rental Software
About Point of Rental…At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We're an international company, with offices in the United States, the United Kingdom, and Australia. Still, we're run like a family business - the meetings are few, and the bonding opportunities are genuine. And though we're in an industry based on taking items only as long as you need them before returning them, we're fiercely committed to our people. We work with every member of our staff to help them become the developer/salesperson/trainer/wizard they always wanted to be. Bring us your best. We'll make your best better.About the role…The role of an IT Technician is pivotal in delivering top-notch technical support to customers, ensuring seamless operation of IT systems within their organizations. This position involves offering vital assistance to users across all client bases, ranging from resolving basic user-account issues to tackling critical system challenges. Moreover, the IT Technician holds the responsibility of managing and upkeeping various devices and functionalities crucial for our Enterprise Rental Management Software. This role operates within a high-energy and challenging work environment.Job Responsibilities • Hardware configuration including but not limited to printers, scanners, and Windows PCs.• On-premise and cloud-hosted Windows Server (2008-2022) administration including server rebuilds (AD, GP, RDS, IIS installation and configuration).• Basic SQL database administration.• Network administration and setup (Router configuration including VPN deployments).• IT-related support of the Point of Rental software and Point of Rental licensing.• Basic Azure, AWS, and GCE administration with assistance from higher tiers of support.• Collaboration across departments to resolve customer IssuesQualifications• Strong problem-solving skills and attention to detail. • Proficiency in Microsoft Windows operating systems and Office 365 applications.• Associate's Degree or Higher or equivalent work experience.• Telephone/Remote Customer Support experience (Can be replaced with onsite experience or equivalent customer service experience).• Remote Windows Administration for offices of 1 to 15 users.• Basic understanding of networking concepts and protocols.• 1-2 years of experience in a similar IT support role.• Shift Schedule varies with the following options: 7:00 AM - 4:00 PM, 8:00 AM - 5:00 PM, or 10:00 am - 7:00 PM CST Monday-Friday.• Ability to participate in rotating On-Call Support required. • Basic Group Policy and Active Directory administration. Desired Skills• Small Business Network Routers and Switches (NETGEAR, Cisco, SonicWALL).• Dell Workstations and Servers setup and maintenance.• Microsoft SQL Server/Express 2019 setup and configuration.• Strong understanding of Microsoft Terminal Services/Remote Desktop Services.Advantageous Skills• Microsoft Certified Professional/Administrator.• CompTIA A+ and/or Net +.• Experience with Azure Cloud and AWS Cloud environments.Office Perks: Food/drink market, espresso & Keurig machines. Plus, friendly competitions of ping-pong, mini-golf, chess, and PS4. Job Type: Full-Time, Exempt. Salary + Benefits (Medical, Dental, Vision) + 120 Hours PTO + 100% 401K Matching (Up to 4%). M-F, Daytime Hours, Onsite Environment.POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will be considered regardless of race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact our Human Resources Department.
Auto-ApplyIntegration System Support Specialist
Information technology technician job in Frisco, TX
NWH, founded in 1967, has become the leading manufacturer and supplier of hardwood lumber to North America, Europe, and Asia. With an unwavering focus on simplifying the customer experience, NWH serves the furniture, flooring, cabinet, molding, and millwork industries with 14+ hardwoods species from the major U.S. growing regions as well as imported plywood and exotic lumber.
The company operates over 30 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations. For more information, please visit nwh.com.
NWH is seeking a qualified Application Systems Support Specialist to join our IT team. This position will focus on the development and support of internal and third-party applications to facilitate efficient data flow and operational continuity. Preferred experience includes SQL Server, SSIS, SSRS, SSMS, Secure File Transfer (sFTP), SmartConnect, SmartPost, and API-based solutions. This role requires close collaboration with both internal teams and external partners.
Key Responsibilities
* Actively monitor and address issues promptly to reduce system downtime
* Develop, configure, implement, and support integrations connecting internal business applications with external partner systems
* Provide Level 1 and 2 support for in-house and third-party applications, data pipelines, and systems integrations
* Build, manage, and document API integrations (REST, SOAP, JSON XML), including authentication methods (OAuth, API keys, Pgp keys, etc.)
* Collaborate with business and IT teams to collect requirements and convert them into scalable integration solutions
* Ensure application system integrations comply with performance, security, and compliance standards
* Maintain comprehensive documentation of data flows, system mappings, and integration processes
* Support system upgrades and migrations by ensuring compatibility and continuity of integrations
Qualifications
* 3-5 years of demonstrated experience managing complex system integration projects
* Bachelor's degree preferred
* Strong SQL skills
* Understanding of data transformation and mapping techniques
* Experience using SQL to validate, test, and troubleshoot integration data flows
* Strong knowledge of API development, management, and testing including authentication methods
* Skilled and experienced in scripting or programming languages such as C#, Python, or PowerShell
* Hands-on experience with SQL Server Integration Services, SmartConnect, SmartPost (or similar integration platforms)
* Working knowledge and experience with Windows server and cloud environments
* Ability to identify, analyze, and resolve problems with clear and effective communication
* Familiarity with manufacturing ERP or financial systems integrations (e.g., Microsoft Dynamics GP, Epicor, or similar platforms.)
Preferred Skills
* Knowledge of EDI transactions and other B2B integration protocols
* Familiarity with data governance and security best practices
* Knowledge of integration design patterns and best practices
* Familiarity with version control systems (Git) and CI/CD pipelines
* Understanding of manufacturing processes and industry-specific data flows
* Ability to manage and prioritize multiple tasks and projects in a dynamic manufacturing environment
NWH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, sexual orientation, national origin, disability, or protected veteran status.
Discovery IT System Administrator (Top Secret Clearance Required)
Information technology technician job in Dallas, TX
Discovery IT System AdministratorEmployment Type: Full-Time, Executive-LevelDepartment: Legal CGS is seeking a dedicated Discovery IT System Administrator to join a fast-paced and hard-working team to assist with any legal accounts. As a Discovery IT System Administrator, you will play a key role in supporting various aspects of the company's portfolio.
CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology.
To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others.
Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
Skills and attributes for success:The Contractor shall provide the following services to include but not limited to: - Contractor shall ensure the day-day availability of electronic discovery applications and related tools; - Contractor shall administer and monitor all installed systems and infrastructure, install, configure, test and maintain operating systems, application software and system management tools; - Contractor shall monitor and test application performance for potential bottlenecks, identify possible solutions, and work with vendors and developers to implement fixes; - Contractor shall maintain security, backup, and redundancy strategies; - Contractor shall assist technical architecture design discussions; - Contractor shall liaise with vendors on behalf of OGC to address product issues; - Contractor shall develop and provide training for the end-users; - Contractor shall provide general support, subject matter expertise and advice on the use of electronic discovery tools and applications; - Contractor shall reverse engineer and document the as-is architecture of existing legacy applications or systems; - Contractor shall analyze capabilities, interview and collect business requirements and translate it into technical requirements; - Contractor shall support the discovery application integration/migration activities; - Contractor shall contribute to the Knowledge Management databases by creating and improving technical knowledge articles to assist in future resolution of issues; - Contractor shall have legal technology experience and knowledge of the EDRM; - Contractor shall assist in the implementation of e-discovery tools ( i.
e.
Relativity, Veritas eDP, or other review platform applications hosted in the cloud environment; - Contractor shall have the skills, knowledge and abilities to support backend infrastructure, data migrations, application installation, management and configuration; - Contractor shall have the ability to install, operate, and manage Microsoft server 2019/2022 and Microsoft SQL Server 2019/2022; - Contractor shall have ability to operate, and manage cloud technologies to include Microsoft Azure, Amazon AWS, VMware, Azure servers, Azure Functions, and Azure API Gateways and/or AWS EC2 servers, AWS Lambda and AWS API Gateways; - Contractor shall have ability to operate and manage relational databases, MySQL and/or SQL Server 2012 or higher.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.
We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs.
We are committed to solving the most challenging and dynamic problems.
For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
We care about our employees.
Therefore, we offer a comprehensive benefits package.
- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer.
Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:*******************
com/join-our-team/For more information about CGS please visit: ************
cgsfederal.
com or contact:Phone: *****************Email: [email protected] #CJ$124,895.
40 - $169,500.
90 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
Auto-Apply