Information technology technician jobs in Xenia, OH

The IT Support Specialist will support Infrastructure operations by configuring, maintaining, troubleshooting and supporting systems and networks. You will provide Level 1 and 2 support for ongoing business operations and IT projects. Responsibilities: Support day to day activities for manufacturing plant and corporate IT Infrastructure, desktops, and peripherals. Installation, testing, maintenance and support of system equipment and operating systems that make up manufacturing operations. Using the help desk ticketing system, ensure all assigned tickets are resolved in an efficient, timely, complete, and customer-friendly manner. Support of the IT environment including areas such as systems, networks, applications, IT/OT, printers, security, etc. Perform equipment upgrades, refreshes, moves/adds/changes, and configuration Assist with and have the opportunity to develop skills with servers and network routers and switches. Work on special IT or technology projects as assigned. Opportunities to get additional formal training and certifications are offered. Experience: High School Diploma and 3+ years of relevant work experience; Associates Degree and 1-2 years of relevant experience; Bachelors Degree and relevant experience as a co-op or other professional experience. CompTIA A+ or other similar certifications are a plus. Relevant experience in a Microsoft Windows-based environment. In-depth ability to troubleshoot, repair, and configure PC's, laptops, printers and other peripherals. Basic knowledge of networking equipment, switches, routers, networking principles, and firewall rules. Prior experience with a service desk ticketing system. Strong interpersonal and communication skills, with the ability to build rapport amongst multi-departmental teams. Strong organizational skills and the ability to manage multiple tasks and priorities. The ability to learn and continue to develop skills with Servers, Networking, Active Directory, Asset Management and Business Applications.

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary Under the direction of the Manager IS Technical Support, the Specialist IS Technical Support provides first level support to remote and on-site users for IS services, including software, hardware, telecom, and peripherals, in a timely manner and in keeping with the department's quality standards. Promotes the department's values, guiding principles and customer service philosophy. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Resolves incidents and service requests in keeping with departmental quality standards and SLAs. Logs calls and resolves first-level support calls. Triages/escalates issues, where applicable. Provides remote and on-site support of environments and applications, including trouble shooting problematic situations. Uses all available resources necessary to obtain full knowledge of a user's environment while systemically resolving issues, including knowledge base searches. Practices open and transparent communications by providing status updates to users on progress towards issue resolution, as well as peers. Sets up new user environment, including phone, computer equipment, shared drives, email and printing. Assists in new employee orientation regarding technical issues. Deploys pre-authorized packaged applications. Completes back-up using legacy systems (tape) and escalates issues, when encountered. Monitors IS environment for systems status and events and generates appropriate actions. Updates the knowledge base and shares tips/tricks with colleagues. Proposes articles to the End User Computing team for development and posting on the Versiti intranet. Provides blood drive support Provides conferencing support Provides file recovery Provides role and access management Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education Associate's Degree in computer field preferred or equivalent experience. required Experience 1-3 years experience in customer service environment preferred Knowledge, Skills and Abilities Familiarity with individual or end-user computing environment. Ability to coordinate user requests, through to resolution. Ability to adhere to Versiti IS standards and work in a regulated environment. Excellent oral and written communication skills. Excellent interpersonal skills. Demonstrated organizational skills. Ability to work with minimal supervision. Familiarity with standard business desktop applications. Tools and Technology Desktop computers, laptops, and handheld personal devices (tablets, mobile devices and other wireless equipment). required Network printers and multi-function devices. required Service Desk ticketing systems. required All Microsoft office products including Office 365 and Sharepoint. required All Adobe products. required VMWare. required Not ready to apply? Connect with us for general consideration.

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 40 offices across the globe with a presence in seven countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Job Title: Technical Support Representative Location: Mason, OH Duration: 6+ months Pay Rate: $15.00/ hour GENERAL FUNCTION: Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner. MAJOR DUTIES AND RESPONSIBILITIES: • Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications. • Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics.” • Assists by giving correct resolutions in a clear, concise and courteous manner. • Interprets error messages from system software or application programs; initiates required actions. • Places necessary service calls and follows through to completion with both service contractor and Support Center Customer. • Escalation of unresolved calls to second level support (both internal and external) and follows through to completion. • Quality Assurance: Assist with proofing documentation/procedures relating to supported systems. • Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation. ADMINISTRATIVE RESPONSIBILITES: • Development of procedures for Support Center • Record all communication relating to associates: questions/problems into call tracking. • Proofing and testing of procedures prior to implementation. • Assist in training users in the operation of the supported systems • Flexibility to work varied schedules, including evenings and weekends as scheduled. Qualifications SKILLS & QUALIFICATIONS: • Excellent written & oral communication skills • Problem resolution - Able to troubleshot computer software/hardware issues over the phone • Superior organizational skills with a strong attention to detail • Pleasant phone manners • Computer hardware and software knowledge • Strong Customer Service orientation. EXPERIENCE: • Point of Sale environment/retail experience preferred • Direct involvement with customer service experience • Computer systems experience. Additional Information Additional Information: Training Schedule: 9AM-5:30PM The initial classroom training hours are 9:00am-5:30pm and this is the shift during training process as well (approx. 1-2 wks). After that, range of shifts based on business needs. That could range from 9-5:30 up to and including 3pm-midnight. Most likely not work the same scheduled hrs. each day. Schedules are posted in advance, so if there are any scheduling restrictions, please let is know ahead of time before we schedule you for in person interview. WEEKEND HOURS: Associate will be placed in a weekend rotation that could potentially include both Saturday and Sunday on a rotating basis. The opportunity to work both Saturday and Sunday consistently is available if preferred. HOURS OF OPERATION: Monday - Friday, 8am-Midnight Saturday: 9am-10pm Sunday: 10am-10pm

":"As an IT Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems. While your primary focus will be on support of end-user workstation devices, you will also be responsible for management of network devices, VoIP, Active Directory account and email administration and support a variety of applications. Opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems. We are looking for IT associates who are responsible, dependable, and committed to building a long-term career with us in the Information Technology field. You must be a self-starter and goal-driven team player with solid organizational skills and a keen attention to detail. ","job_category":"Information Technology","job_state":"OH","job_title":"IT Technician","date":"2025-11-13","zip":"45430","position_type":"Full-Time","salary_max":"0","salary_min":"0","requirements":"2-year IT degree or equivalent experience; A+ Certification is a plus~^~Professional, strong work ethic~^~Desire to work in a fast-paced environment with strong prioritization skills~^~Strong technical skills in hardware and software troubleshooting~^~Excellent customer service skills through verbal and written communication~^~Must have a flexible work schedule with ability to work evenings or weekends with travel as needed~^~Must be able to identify colors necessary to terminate and inspect Cat 6 cables~^~Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift~^~Valid driver's license is required~^~Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing","training":"You will be provided with training for all aspects of the job regarding Reynolds based products. Focus will be on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support via hands on training. Additional training resources and opportunities are available for self-starting individuals wishing to excel. ","benefits":"Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work\/life balance with paid time off. At our Dayton office, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. ","

Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Role Name: IT Support / Technician Type: Full Time Job Description : We're looking for someone with intermediate skills in SQL. They need to have basic understanding of SQL server. Customer service experience is good. Here is some of the requirements as defined in the SOW. l Support for Application and Technical Issues (PM, RM, & CR) - these are products based in SQL l Research data questions l Ad-hoc reports l Performance issues l FTP connectivity/Data Transfer troubleshooting Additional Information All your information will be kept confidential according to EEO guidelines.

Technical Support and Operating Systems Specialist Logan A/C & Heat Services 57 reviews Dayton, OH 45414 Starting at $19 an hour - Full-time (8:30 AM- 5:00 PM Monday-Friday) Logan A/C & Heat Services in Dayton, OH is looking to hire a full-time Technical Support and Operating Systems Specialist to provide fast, friendly service to our employees. Do you enjoy helping others with technical issues? Are you looking for work-life balance and a supportive growth-oriented environment? We offer benefits, including medical, dental, vision, health savings account, short term disability, long term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing and continuous opportunities for growth. WHO IS LOGAN A/C & HEAT SERVICES? Logan A/C & Heat Services is the #1 residential Trane dealer in Ohio & a Mitsubishi Electric Diamond Contractor ELITE. For over 50 years, homeowners throughout Columbus, Dayton and Cincinnati, Ohio, have trusted Logan A/C and Heat Services as their heating and air conditioning company of choice. As the local source for expertise involving your HVAC system, you can rely on us when you want to make sure your home will be kept as comfortable as possible all year long. Whether you need expert help with your air conditioner, furnace, heat pump, ductwork, or anything else related to your climate control system, we are the residential HVAC company you can depend on for fast and friendly service. Summary: The IT Support Specialist plays a critical role in supporting the daily technological needs of Logan Services Inc. This position requires becoming a subject matter expert (SME) in Service Titan, our primary CRM and operations platform, in order to provide effective end-user support, oversee new feature implementations, and understand cross-platform impacts. The IT Support Specialist will be the primary point of contact for employee IT support tickets, responsible for ensuring service level expectations are consistently met through timely response, follow-up, resolution, and high-quality support. This role will also manage IT onboarding and offboarding, maintain accurate IT asset inventory, ensure data integrity across IT platforms, support system integrations, and collaborate across all departments to drive process improvements, cost savings, and operational efficiencies. Essential Duties and Responsibilities: · Serve as the company's Service Titan Subject Matter Expert, with a deep understanding of workflows, feature impacts, and system integrations. · Provide end-user training, troubleshooting, and support for Service Titan and other critical business platforms. · Support implementation of new Service Titan features, testing functionality, and communicating changes to stakeholders. · Maintain hands-on involvement in all software integrations (Service Titan and third-party platforms). · Act as primary responder to IT tickets, ensuring timely response, follow-up, and resolution. · Maintain strong communication with employees to deliver a high-quality service experience. · Proactively identify recurring issues and provide long-term solutions. · Set up all IT needs for new hires, including provisioning laptops, tablets, mobile devices, and accessories. · Create login credentials and assign appropriate access to business platforms. · Ensure secure and complete IT deactivation for employees who exit the company. · Maintain accurate and up-to-date IT asset records in SnipeIT, SimpleMDM, ABM, and Verizon portal. · Track hardware, devices, and accessories to ensure accountability and cost control. · Keep IT data platforms current with changes in employee status, device assignments, and license usage. · Collaborate with all departments to understand IT/software pain points and proactively suggest process improvement solutions. · Assist with evaluating and implementing new technologies or platforms, focusing on efficiency and cost savings. · Document processes, policies, and best practices for IT systems and end-user support. · Partner with Propoint (third-party IT provider) to manage network security, SharePoint, DUO, MS365, and endpoint protection. · Ensure IT security best practices are followed, including strict confidentiality of passwords and admin credentials. · Prevent unauthorized access by never sharing admin-level permissions. · Support disaster recovery, data protection, and business continuity initiatives · Provides IT support after hours as needed when business operations are impacted · Performs all other duties as assigned Competencies: · Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. · Approachability - Is easy to approach. Spends the extra effort to put others at ease. Is sensitive to and patient with the interpersonal anxieties of others. · Communication - Displays a very quick grasp of the significance of information communicated and nearly always initiates or responds to communication in an appropriate, timely, and comprehensive manner. · Confidentiality - Maintains all client communications and information confidential as per the code of ethics, and per client instructions. · Company Core Values - Follows and promotes company core values. · Innovation - Strives to improve customer experience with process improvements, integrations, etc. that align with profitable outcomes · Change Management - Understands the value behind change and promotes positive training to achieve successful implementation · Implementation Planning - Setting timelines and achieving the tasks to ensure projects meet the deadlines provided. Qualifications: · Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). · 2+ years of IT support/helpdesk experience; experience in HVAC, home services, or field-service industries preferred. · Strong understanding of CRM platforms; experience with Service Titan highly preferred. · Experience with Microsoft 365, SharePoint, DUO, and endpoint management (SimpleMDM, or similar). · Familiarity with asset management tools (SnipeIT), mobile device management, and third-party software integrations. Skills & Attributes: · Strong troubleshooting, problem-solving, and analytical skills. · Excellent communication skills with a customer service mindset. · High attention to detail, accuracy, and organizational skills. · Ability to prioritize multiple tasks while meeting deadlines. · Collaborative team player who works well across departments. · Proactive thinker who identifies cost savings and process improvement opportunities. · Commitment to confidentiality and professional integrity. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are a representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We look forward to speaking with you about our career opportunities at Logan Services! Logan Services Inc. offers Equal Employment Opportunity to all applicants. #lshp1

INFORMATION TECHNOLOGY TECHNICIAN - HELPDESK 3rd SHIFT PAY: $26.27 PER HOUR VISA SPONSORSHIP: NO REMOTE: NO Do you enjoy working in a fast-paced environment, being challenged and learning new skills? If so, Stanley Electric U.S. is offering a rewarding career in our Information Technology department for an experienced helpdesk technician. ABOUT US: Stanley Electric US is a full-service, tier one supplier to Honda, specializing in the design and production of lighting equipment, accessories, and electronic components. Our London, Ohio facility houses lighting and mold design, construction, production engineering, and dedicated associates in our Quality, Assembly, Sales, and Customer Service departments. At Stanley, we blaze our own trail to a brilliant future by daring to outshine light. HOW YOU WILL OUTSHINE : Demonstrating solid prioritization and multi-tasking skills Being attentive to every detail Exercising critical thinking Demonstrating excellent troubleshooting and problem-solving skills Working well independently and with a team WHAT YOU WILL BE DOING: Providing hardware and network support and maintaining PCs and peripherals ensuring users the ability to perform their jobs as they relate to computer operations by: Providing training, ensuring all associates are knowledgeable in the functioning of their PC equipment and software Responding to help desk tickets and documenting all work Responding to Maximo work orders and documenting all time and work Performing PM work orders as they are scheduled by the Technician Coordinator Analyzing and/or repairing all network, hardware and software issues Removing viruses, spyware, and malware from infected computers Building systems and installing operating systems, software, and peripheral devices Creating and maintaining all system build documents Creating and maintaining computer images Identifying and/or repairing first level network related issues. Ensuring second level network related issues are passed on to the appropriate staff member(s). Maintaining a clean and organized work environment Developing and participating in department projects as requested HOW YOU WILL BE REWARDED: Medical, Dental, Vision and Life Insurance 401K Retirement Savings with Company Match Tuition Reimbursement and more! HOW YOU WILL QUALIFY: Associate's degree in Computer Science or related technical field or 1 year of PC support experience Experience with Microsoft products Proven ability to comprehend and analyze data These qualifications are preferred but not necessary for you to get started: A+ Network Certification (preferred) Experience with ticketing system (preferred) WORKING CONDITIONS: Lifting (55lbs maximum) 1 hours per day Walking up to 5 miles per day General Office Environment (4) hours per day Manufacturing Environment (4) hours per day Occasional overnight travel may be required to perform essential functions at remote locations or to receive training Required to work overtime (unplanned and unscheduled) to meet customer deadlines and requirements. HAZARDS: While performing the job the position could be exposed to moving or mechanical parts Moderate noise levels within specific areas of the plant may require hearing protection All Stanley U.S. Associates share in the effort to achieve customer satisfaction and continuously improve overall performance. Success is found in the delivery of high-quality products on a timely basis at a competitive price. Every team member, in the conduct of his or her daily activities and interactions, has abundant opportunity to make a positive contribution. While no listing of duties and responsibilities can completely capture the many ways this opportunity presents itself, fulfilling the responsibilities of her or his role is one important means by which an individual Associate contributes to Stanley's overall success.

SPECIFIC RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Support all desktop operating systems and applications including but not limited to Windows 7/10, Office 2016, Production Labeling System, etc. Configure/Install all new computers (desktop and laptop) Support Associates thru Helpdesk activities. Support video conference activities. Support all Desktop/Laptop, scale, thermal printer, and handheld scanner hardware issues. Maintain accurate records of all hardware and software license agreements. Conduct new hire orientation training for all new/promoted associates that will be accessing the computer network for the first time and continuing education for all associates. Support Production Labeling system through upgrades, troubleshooting, and pro-active upgrades. Education: Associate's Degree (two-year college or technical school), or equivalent years in work experience Experience: 2 plus years of experience Computer Skills: Windows 7/10, Office 2016, General Troubleshooting, Wi-Fi, General TCP/IP and network functionality. C# experience a plus. Aplus certification a plus. DESCRIPTION OF QUALIFICATIONS: Accountability - Ability to accept responsibility and account for his/her actions. Accuracy - Ability to perform work accurately and thoroughly. Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience. Detail Oriented - Ability to pay attention to the minute details of a project or task. Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards. Organized - Possessing the trait of being organized or following a systematic method of performing a task. Reliability - The trait of being dependable and trustworthy. Responsible - Ability to be held accountable or answerable for one's conduct. Technical Aptitude - Ability to comprehend complex technical topics and specialized information. Decision Making - Ability to make critical decisions while following company procedures. Problem Solving - Ability to find a solution for or to deal proactively with work-related problems. Conceptual Thinking - Ability to think in terms of abstract ideas. Judgment - The ability to formulate a sound decision using the available information.

Job Description THIS IS FOR FIRST SHIFT JOB FUNCTION: The purpose of this position is to support the production line to ensure workflow continues and avoids any line down time. ESSENTIAL FUNCTIONS: 1. Transporting part to and from production line. 2. Stack & unstack materials. 3. Loading/unloading trucks. 4. General housekeeping of work area. 5. Performs other duties as directed. ADDITIONAL RESPONSIBILITIES: 1. Responding to radio calls. 2. Managing inventory levels of fixtures. 3. Working as a team player to ensure customer satisfaction 4. Follow OSHA guidelines and MPW safety standards 5. Ability to follow directions as provided by supervisor. 6. Reports any and all issues to the supervisor immediately 7. Demonstrates a considerate, friendly, and constructive attitude toward fellow employees and the customer (HONDA). QUALIFICATIONS: 1. High School Diploma or equivalent, preferred. 2. Some High School education acceptable. 3. Able to work safely and efficiently. 4. Forklift, Receiving, and Computer knowledge a plus but not required. 5. Understanding of mechanical concepts and applications. 6. Experience working in a manufacturing environment preferred. 7. Professional oral and written interpersonal communications. PHYSICAL REQUIREMENTS: 1. Ability to move up to 50 Lbs., with or without accommodation. 2. Ability to maintain a consistent workload that involves physical manual labor. 3. Ability to maintain alertness and fitness for duty. 4. Ability to position oneself for work conducted in and around confined spaces. 5. Ability to wear respirators in environments that may expose you to chemicals, fumes, etc. 6. Ability to maintain workloads that may include travel to a variety of states for days or weeks, and daily timeframes that could exceed the typical 8-hour shift. 7. Ability to stand for prolonged periods. 8. Ability to climb stairs.

Responsive recruiter Applied Optimization (AO) Job Title: Information Technology (IT) Engineer Intern Reports to: Principal Scientist FLSA Status: Part-Time (Non-Exempt) Department: IT To assist in administrating, maintaining, and enhancing all aspects of the information (IT) technology utilized at AO, with minimal intrusion to other co-workers Essential Functions: Technically set-up and support information systems within the organization and interface with offsite vendors Maintain all software and hardware currently used within the company and possess the ability to quickly assimilate and understand other software as needed Maintain an orderly and accessible inventory of hardware and software as well as track licenses and renewal updates as needed Diagnose and repair computer hardware problems, including but not limited to PC's, printers, laptops, smartphones, and other electronic devices Develop and follow protocols for purchase of hardware and software to maintain rigorous compliance with security requirements Participate in training sessions and lead training sessions as needed to acquaint others with new and/or current software and hardware Plan for the future IT needs of the company, including technologies, systems, policies and procedures Ensure accuracy and follow documentation procedures for all work; maintain notebook of daily activities and provide weekly report of work Other duties as assigned Required Qualifications: Undergraduate or graduate student enrolled in a program related to the field of information technology with a superior academic record Proficient in Microsoft Windows-related platform technical support Working knowledge of computer networks Ability to travel to customer sites for technical support if needed Attention to detail and effective time and schedule management skills Effective organizing, planning, debugging, and problem-solving skills Ability to adapt within a small team to support evolving customer requirements Ability to execute instructions and communication in written, oral, and diagram form Demonstrated strong writing, fact-gathering, and analytical skills Strong ethical morale Basic computer and software skills including but not necessarily limited to Microsoft Office products (e.g., Outlook, Word, and Power Point) Preferred Qualifications: College sophomore or junior with a cumulative GPA (Grade Point Average) of 3.5 or higher One-year of related experience and/or training Experience with Linux technical support Familiarity of software development lifecycles and revision control practices Citizenship/Security Clearance Requirements: U.S. Citizen or Green Card Holder May be required to obtain and maintain US Government Security Clearance About Our Internships: Hours: The internship is a part-time, year-round position that requires a minimum of sixteen hours per week of work. The hours are flexible and they can change from one semester to another based on the student's class schedule. The weekly hours can be adjusted to balance for the examinations, tests and project submissions. About Us: Applied Optimization is a growing organization located in Fairborn, OH. We are an equal opportunity employer offering a competitive salary that is commensurate with qualifications and a comprehensive benefits package. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law. Find out more about us at ***************** This job description is subject to change We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.

Are you looking for an exciting career in Defense and Aerospace? TREALITY Simulation Visual Systems welcome people who share our determination and high standards to join us in doing work that moves the world forward and saves lives. TREALITY SVS has a diverse culture that celebrates autonomy and inspires leadership at every level of our organization. TREALITY SVS is looking for an IT Helpdesk Administrator to join our team and make a difference. The IT Helpdesk Administrator will take care of day-to-day user/client issues for two locations, one in the US and one international. We also have some remote personnel. This will also be a great opportunity to grow in IT knowledge areas with the ability to gain experience in multiple areas. Currently the organization is in a Hybrid AD/Azure AD and moving purely to Azure AD. We predominantly utilize O365 - Office, Sharepoint, Teams. We work in a secure environment with MFA and subject to controls defined in NIST 800-171 with the goal to be ISO-27001 certified. Main Accountabilities: Resolving client/PC issues predominantly with Windows 10/11 and Office Research and assist on vulnerability mitigation. ManageEngine vulnerability and Greenbone OpenVAS are used to discover vulnerabilities. Assist in reviewing user roles and permissions in Active Directory. Ensure tickets are logged in OSTicket. AutoPilot Client deployments and assisting remote users in performing and finalizing PC setups. Assist in evaluating Group Policy to be migrated to Intune. Collect Backup Tapes and ensure proper rotation. Write end-user documentation and knowledgebase articles. Must be a US Persons.

DoD SkillBridge Internship: IT Systems Administrator SkillBridge Host Company: Infinity Labs SkillBridge Provider: Vets2PM LLC Location: Dayton, Ohio Applicants must be active\-duty U.S. Military Members who qualify for the DoD SkillBridge Program. To Apply: Apply to this posting and then go to ************************************************* and complete the SkillBridge interest form, if you haven't completed it yet. This is a requirement to be considered for a SkillBridge internship. About the SkillBridge Internship: This role will serve as primary IT support at our Dayton office, working with our Director of IT. You'll handle computer, phone, and network issues, keep systems running smoothly, and help with projects to improve our IT setup. The job includes troubleshooting, setting up and maintaining equipment, supporting Microsoft tools (Office 365, Teams, Active Directory), and making sure our systems stay secure. You should have 2-5 years of IT experience, know your way around networks and Microsoft systems, and be comfortable with tools like PowerShell. Why apply to this internship: A SkillBridge candidate should join Infinity Labs because we offer something rare in the defense industry: a company that is both innovative and people\-first. At Infinity, you won't just be placed on a project-you'll contribute directly to advancing mission\-critical solutions to our nation's hardest challenges in modeling and simulation, cyber, software development, and advanced technologies. As a veteran\-friendly organization, we understand that the transition from military to civilian life can be daunting. That's why we've built a culture of mentorship, collaboration, and growth where your military experience is not only respected but leveraged as a competitive advantage. Here, you'll gain hands\-on exposure to cutting\-edge programs, work alongside seasoned engineers, developers, and professionals, and be given the runway to define your post\-service career path. Unlike larger defense firms, Infinity offers agility, trust, and the ability to make an immediate impact. We're not just another place to work-we're a place to belong, grow, and retire from. For SkillBridge candidates, Infinity Labs isn't just an internship. It's a launchpad. Company website: https:\/\/i\-labs.tech\/ Learn more about Infinity Labs here: https:\/\/**************************************************************** Job Title: Information Technology Systems Administrator Location: Dayton, OH Who You Are: As an IT Systems Administrator, you are obsessed with a smooth running, automated infrastructure. You spend your free time learning new technologies and deciding which to pitch and which to ditch. You are a builder by nature, and no infrastructure challenge is either too small or too complex to tackle. Like the forgemaster crafting tools of industry, you forge the workplace infrastructure that keeps everything moving. Who We Are: At Infinity Labs, we don't settle for incremental gains-we make bold leaps, pushing the boundaries of what's possible. Our culture thrives on innovation, where creativity fuels action, and inspiration sparks breakthroughs. We don't just embrace calculated risks; we see them as essential steps toward groundbreaking discoveries. We're on a mission to become the epicenter of transformational, multidisciplinary, system\-of\-systems technology solutions, strategically aligned with the National Defense Strategy. But our vision isn't just about technology-it's about you. Our structure and benefits are designed to protect your future and unleash your full potential. Join us if you're ready to make a real impact and redefine the future. What You'll Do: Onsite IT Support: Act as the primary onsite IT support resource for employees in the Dayton office, addressing technical issues and ensuring the efficient operation of IT systems. ITSM Processes: Manage and support ITSM processes to ensure effective handling of internal service requests and incidents, ensuring timely and accurate resolution. System Troubleshooting: Perform minor troubleshooting of network, server, and infrastructure issues to maintain system reliability and performance. Application Support: Provide support for critical internal business applications, ensuring they operate effectively and meet the needs of the internal team. Project Management: Lead and assist with internal IT\/IS projects, including planning, execution, and documentation to ensure projects are completed successfully and on time. Process Improvement: Contribute to the development of standard IT processes, effective planning, and documentation to improve internal IT operations. Server and Network Support: Provide limited server support, manage internal network infrastructure, and maintain hardware inventory, including computers and phone\/cell phone equipment. Security and Compliance: Collaborate with the ISSO and ISSM accredited computing systems and ensure adherence to IT security policies and compliance requirements. Additional Duties: Execute other internal IT\-related tasks as assigned to support ongoing operations and adapt to evolving needs. Minimum Qualifications | What You'll Bring: 2\-5 years of experience with PowerShell and\/or scripting tools Proficiency in Microsoft Intune, Office 365, Exchange Online, OneDrive, Teams, and understanding of Windows Active Directory fundamentals. Experience with DNS, DHCP, TCP\/IP, and configuring network devices such as switches, routers, firewalls, and access points. Experience with desktop imaging software and IT asset inventory management. Preferred Qualification | Nice to Haves: Experience with Microsoft Azure administration; GCC\-High environment experience is a plus. Familiarity with MS SharePoint, PowerApps, and Power Automate is beneficial but not required. Experience with Apple devices and MDM systems. Experience with running and terminating network cables. Experience working with DCSA accredited information systems and in an ITAR environment or a DoD\-cleared facility. Education \/ Credentials: An associate or bachelor's degree in information technology or a related STEM field. US Citizenship is REQUIRED (this role requires a U.S. government security clearance). Acceptable - Ability to obtain a clearance. Nice to Have - Secret or Top\-Secret clearance with current SCI access. Physical Demands: Must be able to remain in a stationary position and work on a computer for prolonged periods. This provides a high\-level review of the responsibilities of the position and is not intended to be a complete list of all responsibilities, duties or skills that may be required for the job. The job description is subject to review and change at any time and other job\-related duties or requirements may be assigned as necessary. What We Offer: As a nationally recognized Great Place to Work  and three\-time recipient of the Business of the Year award, we prioritize employee well\-being and foster a culture that values individuals. Our premier total compensation package for eligible employees includes: Comprehensive health benefits including medical, dental, and vision coverage. Company\-paid disability and life insurance. Generous 401(k) plan with guaranteed company contribution. Paid time\-off options including floating holidays, personal time, parental leave, and community service opportunities. Investment in employee growth and development through tuition reimbursement and discounted tuition programs with select colleges. In\-office perks including free parking, complimentary snacks and beverages, and a newly renovated central office location in downtown Dayton. Infinity Labs is an equal opportunity employer, including disability\/vets. Host Company Training Provided: We will provide hands on experience related to: Onsite IT Support, ITSM Processes, System Troubleshooting, Application Support, Project Management, Process Improvement, Server and Network Support, and Security and Compliance. We will also provide 40 hours of Security + training and depending on candidate background, CMMC CCP training. [NOTE: Because this is a SkillBridge Internship, it is understood that no single candidate will have equal expertise in all the areas of responsibility listed. Successful candidates will possess a compelling combination of many of them and the self\-awareness and wisdom to leverage existing and\/or new resources in the area(s) where they lack personal mastery.] Vets2PM Provides: Mentorship and guidance via weekly SkillBridge Intern Zoom Meetings. PM Fundamentals course, Resume writing, LinkedIn optimization, and interview skills course. Other free resources, including an electronic copy of 'How to Speak Civilian Fluently'. Other: Not all internships include certification training by Vets2PM, as many host companies include their own internship\-focused training instead. If selected for an internship with Vets2PM please read your approval email, letter, and training plan to be sure you understand what is included in your internship. 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Twist Inc. is a seeking an IT Systems Administrator to serve as a point of contact for all desktop, network and server needs. This individual will be responsible for administering Active Directory, Hyper-V environment, firewalls, switches and other VLAN and routed network equipment. Experience working in a multi-server environment is required with knowledge of Virtualized cluster technologies and strategies. Job Responsibilities: * Monitoring, maintaining, and managing server and network equipment on a regular schedule. * Customer end-user support (new hire setup, software installation & troubleshooting). * Handle escalated tickets and provide resolution. * Lead problem-solving efforts often involving outside vendors and other support personnel. * Work with external vendors/consultants to diagnose complex problems and drive resolution. * Resolve errors and alarms quickly and provide timely escalation. * Ensure 99.9% uptime of critical equipment. Job Category: Manufacturing Office Job Type: Full Time Job Location: 1430 Lavelle Drive Shift: 1st Apply for this position Twist, Inc. and Twist Aero are equal opportunity employers.

IS ON-SITE AT OUR MIAMISBURG, OHIO OFFICE ** At Danis, we don't just build projects-we build trust. Since 1916, our reputation has been defined by integrity, innovation, and a relentless commitment to delivering exceptional results. We approach every challenge with a problem-solving mindset, combining precision, creativity, and collaboration to bring our clients' visions to life. Help us power the tech behind every project at Danis - a company where infrastructure isn't just physical. We're seeking a hands-on, solution-driven IT Systems Administrator to manage and optimize our enterprise technology environment. From servers to security, cloud to collaboration tools - your impact will be felt across every job site and office. Why Join Danis? Competitive Compensation: Enjoy annual merit increases and bonuses. Comprehensive Benefits: Health and dental insurance for you and your family, as well as life insurance, disability coverage, and supplemental insurance options. Secure Your Future: 401K plan and profit-sharing opportunities. Work-Life Balance: Generous PTO and vacation time, because we value your time outside of work. Give Back: Participate in our “Constructing Hope” program to contribute to meaningful community outreach projects. Career Development: Access 45+ training programs through Danis University to enhance your skills and grow your career. What You'll Bring Bachelor's in Information Technology or related field (preferred) 5+ years in IT infrastructure or systems administration Certifications (Preferred): Microsoft Azure Administrator Associate Windows Server Hybrid Administrator Associate Azure Security Engineer Associate VMware Certified Professional Cisco Meraki Solutions Specialist Construction industry IT experience is a big plus! Responsibilities Infrastructure Deployment & Support Deploy and manage Windows Servers (virtual & physical) Set up and configure hardware, storage, and peripherals Support jobsite office tech deployments System Administration & Optimization Perform regular system maintenance, patching, and updates Monitor performance, conduct failure analysis, and tune resources Build software installation packages (via Microsoft Configuration Manager) Identity & Access Management Manage Active Directory & Entra ID (user provisioning, group policies) Administer SaaS platform accounts and enforce MFA & security protocols Enterprise Applications & Tools Administer SharePoint Online (site setup, training, issue resolution) Support software adoption, integrations, and troubleshooting Security & Compliance Ensure NIST compliance and implement best practices Support secure LANs/WANs, firewalls, VPNs, and endpoint protections Backup & Disaster Recovery Manage and monitor enterprise backup systems to ensure data protection and recovery. Perform daily backup validation and disaster recovery testing. Maintain documentation and procedures for recovery scenarios and business continuity. Support & Documentation Provide Tier II/III support for complex issues Participate in on-call rotations and after-hours maintenance Maintain accurate records of configurations and procedures Innovation & Continuous Improvement Identify automation opportunities and system enhancements Help shape system standards and long-term infrastructure strategy Qualifications Technical Skills Windows Server (AD, DNS, DHCP, GPO) Cisco Meraki (firewalls, switches, WAPs) VMware (virtual machines & resource optimization) PowerShell scripting (automation & provisioning) Network security (firewall rules, VPNs, endpoint protection) Backup/Recovery (Veeam or equivalent tools) Azure/M365 (hybrid environments, identity sync) Monitoring tools (PRTG, Meraki Alerts, Veeam One) Soft Skills Analytical, methodical problem-solver Strong communicator across technical and non-technical teams Detail-oriented and highly accountable Adaptable and committed to learning Collaborative with a customer-service mindset Work Environment Primarily office-based with occasional travel to job sites Must be comfortable working at a computer for extended periods Flexibility for occasional after-hours or on-call support Why Danis? We're a recognized name in construction - but what sets us apart is our commitment to operational excellence, teamwork, and innovation. At Danis, you won't just maintain systems; you'll build the digital backbone of every major project we take on. Ready to build the future with us? Apply today and bring your infrastructure expertise to a team that's building more than just buildings. EEO Statement Danis is an Equal Opportunity Employer. Danis does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need. Please, no agency calls. Unsolicited resumes from agencies will be considered property of Danis, with no obligation for fees. #LI-ONSITE #sponsored

Provides campus-wide technology support with client satisfaction and excellent customer service as the ultimate goal. Technology support involves a variety of computers, systems, software, classroom technology, and peripherals in a variety of environments (offices, classrooms, labs). This position interacts with a broad population of clients (faculty, staff, students, alumni, retirees, and more) over the phone, via chat, remote support software, and/or on site (in-person). As the primary representative for Information Technology Services (ITS) to the campus community, this position is responsible for collaborating with ITS departmental staff and other faculty and staff on campus to develop solutions for client issues. * Performs hardware and software installations, diagnostics, repair, maintenance, data recovery, data transfer, and upgrades on Windows and Macintosh computers deployed across campus and some off-campus locations; also provides support for mobile devices that connect to Office 365 email, as well as printer connection support. Provides client-level network configuration and troubleshooting for both Windows and Macintosh computers, and escalates network, application, or server issues to the appropriate teams as necessary. * Prioritizes and responds to issues reported to ITS or as necessary as delegated by a supervisor. Also maintains a record of service calls, completed services, communications with clients, asset information, and escalation of issues in a centralized ticketing system. * Provides client consultation, project management, and technical support for specific University projects which utilize information technology. * Maintains an accurate and up-to-date physical asset inventory utilizing the department's centralized asset management systems. * Maintains security practices and procedures for the protection, security, and privacy of all computer systems deployed on campus. Performs diagnostics and repair of computer systems that have become infected with viruses and other malicious software. Escalates security issues to the security team as necessary. * Creates and revises self-help documentation for use by clients. Provides one on one instruction for faculty, staff, students and other BGSU community members as needed. Coordinates student employees in day to day technical support for BGSU and provides ongoing training to student employees in dealing with technology support issues. * Other duties as assigned The following Degree is required: * Associate's Degree. Degree must be conferred at time of start date The following Degree is preferred: * Bachelor's Degree The following Experience is required: * 2 years of experience in any of the following areas: * Hardware support and maintenance * Software and operating system support and maintenance * Software application deployment * Enterprise systems support and maintenance * Computer networking support experience * 2 years of experience as a GA or student employee is equal to 1 year of professional experience The following Experience is preferred: * Higher education experience * TeamDynamix experience The following licenses, certifications, or registrations is required: * Must have and maintain a valid driver's license and comply with the university's vehicle use policy. Knowledge, Skills, and Abilities: * Excellent customer service skills while supporting a broad population of clients. * Strong verbal and written communication skills. * Strong critical thinking skills. * Competency in the support of operating systems (MacOS and Windows). * Competency in the support of application software (MacOS and Windows). * Competency in the support of computer hardware (MacOS and Windows). * Competency in computer networking configuration and troubleshooting. * Knowledge of Office 365, SCCM, and JAMF desirable. * Knowledge of mobile operating systems (Android, iOS) desirable. * Knowledge of Active Directory and enterprise identity management (Okta) desirable Work Schedule: This is a full-time position located in Bowling Green, Ohio, which offers the option for a flexible/hybrid work schedule (remote/on-campus). This position's regular working hours are 10:00 AM - 7:00 PM EST. Application Deadline The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by January 5, 2026. Required Uploads: Cover Letter & Resume Essential Requirement: Work Authorization BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Build an Aviation Career You're Proud Of StandardAero is one of the largest independent maintenance, repair, and overhaul providers in the aerospace industry. At our plants, our units engage in a variety of work scopes involving troubleshooting, problem solving, and working together to embody our #1 priority, which is ensuring the safety of our people and our product. What's it like at StandardAero Collaboration, teamwork, and having each other's backs are the norm here. Our growth in this expanding industry means getting career stability and opportunities to grow. With great resources, an inclusive atmosphere, and a culture based on shared values, we'll support you in building a solid career with a team you can count on. StandardAero is seeking motivated, eager, and innovative students looking to join one of our IT Teams for the 2026 Summer Intern Term. As an intern at StandardAero, you will gain hands-on industry experience, learn from experts, and collaborate with our teams that raise the standard of excellence. Join our team today and build an aviation career you're proud of! Job Duties: Students may be involved in one or many of the following: * Receives and installs PC hardware and peripheral components such as monitors, keyboards, printers, and disk drives, etc. * Loads specified PC software packages, such as operating systems, word processing and spreadsheet applications, etc. in accordance with company policies and procedures. * Performs advanced troubleshooting in person and via telephone concerning PC operation; diagnoses system hardware, software and computer problems based on knowledge of system operations; installs, troubleshoots and coordinates repairs of barcode readers. * Dismantles hardware hook-ups, moves hardware to new locations and reconnects hardware to newly installed cabling. * Responsible for the daily operation and function of local/wide area network operations such as setting up new users, installation of hardware, diagnosing and resolving hardware and software problems, ensuring proper file server operation and file backup. * Maintains a personal computer inventory database and telephone equipment database to ensure all personal computer and telephone resources are accounted for; maintains a software library of all SBU-owned personal computer-based software, ensuring compliance with all software licenses and copyright laws. * Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions. * Carries out special projects as assigned. Basic Qualifications (Required Skill/Experience): * Exposure to entry-level IT issues * Knowledge of currently employed operating systems. * Familiar with basic electronics. * Working knowledge of PC's in the current company operating system environment. * Regularly required to sit for prolonged periods. * Regularly required to stand, walk, bend, push, pull, crouch, crawl and/or climb for prolonged periods. Preferred Qualifications (Desired Skills/Experience): * Excellent communication skills * A strong desire to learn and be a contributing member of a team * Strong self-motivation and organization skills What makes a good fit for StandardAero We love people who take pride in their work and being collaborative with their team. We work together and support each other. We're very team oriented too and that is greatly valued. We also believe in getting the job done, whatever it takes and that's a work-ethic that is often hard to describe. We love that too -it's what makes us great partners and teammates to each other. We are respectful of each other and who we are, and welcome people from all walks of life and give everyone open access to learn and build skills. If this sounds like a great fit for you, we hope you apply and join us. Inclusivity Is Our Standard StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to be who you are and experience our welcoming culture. Raising the Standard of Excellence since 1911 With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

The Intersect Group is partnered with our client in Enon, OH, to find Technical Support Specialists. The contract is 6 months and should most likely extend or convert to direct hire. We are looking for someone who can offer great customer service. Our client will move quickly and conduct a 1 and done virtual interview with the qualified candidates. Location: Enon, Ohio (45323) Multiple openings 1st Shift - Start 6 AM, 7 AM, 8 AM, or 9 AM (8.5 hour shift) for a variety of day schedules (Working Mon, Fri, Sat, Sun and off either (Tues/Wed) or (Wed/Thurs). Thurs through Mon or Fri through Tues shift) Also available: Monday through Friday shift; 8 AM - 4:30 PM ***Starts with paid training class that lasts 3-4 weeks. Training is 9 AM - 6 PM, Monday through Friday Open to New IT Grads!!! Requirements: Prior help desk experience preferred Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices Knowledge of non-standard equipment that is not connected to the Speedway network Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made Ability to research and resolve issues Capable of working in a fast-paced environment Excellent verbal communication skills and the ability to explain technical information in layman's terms Well organized with the ability to work under pressure and meet tight deadlines Excellent understanding of intra-department functions and operations Ability to perform repeated bending, standing and reaching Ability to occasionally lift up to 40 pounds Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department Must Haves: Open to new grads SOLID customer service Good problem solving Entry level IT experience Nice to Haves: Tech support experience Help desk experience POS experience Retail experience Gas station experience Duties: Uses remote tools and cloud technology to provide technical support for hardware, software, store networks, and applications Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications Determines the best course of action to improve performance and efficiency of store systems, equipment, and applications Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality Understands and completes proper processes when installing software Directs field personnel in installing new equipment that is going on the store network Configures and upgrades software on newly installed devices Implements software changes for fuel dispensers and fuel tanks Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras Provides troubleshooting by using remote tools connected to other legacy networks Manages multiple tickets and works them in order of emergency to lowest priority Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems Reads, interprets, and follows procedures described in the internal knowledge base Provides documentation for knowledge-base articles Works with third-party help desk vendors as applicable Maintains inventories and orders parts as needed Provides phone support as needed Attends training classes as required to stay current with new equipment troubleshooting procedures and technology Initiates timely communication of critical events to Store Support Team Leads Completes other duties, including special projects, as assigned by Management