Right-of-Way Agent
Installment agent job in Columbus, OH
Emerald Energy and Exploration Land Company, one of the fastest-growing land management and acquisition agencies in the country, is looking for Right of Way Agent in the Columbus, OH area. Experience in Right-of-Way Acquisition is required. Ohio Real Estate License is required.
CHARACTERISTICS OF THE JOB: These are not intended to be a comprehensive list.
Here's what we are looking for:
Tenacious, outgoing, and extroverted individuals, investment sales experience a plus
Good communication and listening skills as well as patience
Time management skills with the ability to prioritize tasks
Must be detail-oriented and organized
Knowledge in all aspects of right of way including acquisition, title, permitting, due diligence, public and community outreach
Right of Way acquisition experience preferred
Negotiations experience preferred
Sharp, curious and driven self-starters seeking an alternative to a mundane office job
Experience with MS Office Suite, specifically Outlook, Word, and Excel
Here are some of the things you'll be doing:
Working directly under the direction of the Right-of-Way Supervisor or Program Manager
Working under tight deadlines with analytical, problem-solving, and negotiation skills
Identifying property ownership and determining property valuations
Obtaining permission from property owners for various types of surveys
Preparing documents necessary for acquisition of property rights
Negotiating acquisition of property rights
Settling damage claims
Acquiring the necessary licensing and permits
Reviewing progress of projects
Construction support liaison responsibilities
Appraisal Negotiation
Relocation Assistance
Experience:
Right of way: 2 years (Required)
License/Certification:
Driver's License (Required)
Ohio Real Estate License (Required)
Benefits:
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Relocation assistance
Vision insurance
Critical Illness Insurance
Hospitalization Insurance
Accidental Insurance
Willingness to travel:
75% (Preferred)
Work Location:
Home based with field work as needed.
ADDITIONAL REQUIREMENTS:
Employees in this position will be required to maintain a valid driver's license and may be required to drive a licensed vehicle. This status may be necessary for the length of time in this position. Employees in this job title may be required to submit to a drug screening test and background check.
UNIQUE PHYSICAL REQUIREMENTS:
Walking over rough and hilly terrain may be required. Work typically involves extensive contact with the public. Work is performed in all types of weather conditions.
Emerald Energy and Exploration Land Company is an equal opportunity employer.
Non-Profit Donation Agent (Independent Contractor)
Remote installment agent job
Job Description Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team.
Types of Clients:
Nonprofit/Charity TV and Radio stations
Child welfare agencies
Veteran support groups
Spiritual and religious organizations
Animal advocacy groups
Requirements Minimum 6 months of remote call center experience or 1 year in-office call center experience
Must be at least 18 years old
Must be an US resident
Must use a Windows 11 PC
Quiet, professional background for calls
Able to type at least 40 words per minute
Intermediate computer skills
Able to pass a background check
Must be able to complete a voice assessment and a mock call
Preferred Skills:
Highly organized and self-motivated
Excellent communication skills
Intermediate PC proficiency
Reliable and Dependable
Able to provide excellent customer service
Technology Requirements:
Windows 11 ONLY - No Chromebooks or Apple (Macs) allowed
16 GB RAM computer is preferred
Dual monitors
Noise-canceling USB headset
Hard-wired internet connection (Ethernet; No WiFi allowed)
Benefits Inbound phone work: $0.20 - $0.32 per talk minute, depending on the project
Experienced agents can earn up to $0.35 per talk minute
Additional opportunities for email, ticket, and chat support available with varied pay rates
Flexible hours with 24/7 availability
Dev Agent (Remote)
Remote installment agent job
FlossTech is looking for a Flutterflow/dart developer. This position is an App Developer that specializes in using Flutter/Dart/and Flutterflow.
Responsibilities
Create custom functions, actions, and widgets using dart.
Work closely with development and design teams.
participate in company communications
Requirments
Flutterflow experience (Preferred)
Development Skills (coding)
Experience with no code platforms (Zapier, Integromat, Adalo, Wix, Flutterflow)
Customer Service Experience (Preferred)
Vehicle Repossession Agent
Installment agent job in Columbus, OH
Alpha Automotive is looking for an Automobile Repossession Agent to join our rapidly growing team!
Here at Alpha Automotive, we pride ourselves on providing the best experience possible for our customers and providing them with an elevated level of personalized service each and every time.
Stealth Auto Recovery is now hiring - earn up to $3500 per week!
The average Repossession Agent makes upwards of $80,000 a year - commission based!
As an Auto Repossession Agent, a typical day may include the following:
Securing vehicles to be repossessed
Towing repossessed vehicles in a safe and timely manner
Providing support to the management team by organizing and maintaining collection reports
Complying with all relevant laws and regulations for the repossession process
This career may be for you if:
You are a self-starter
You are able to handle difficult situations with a positive and helpful attitude
You are extremely organized
You thrive in a fast paced work environment
Benefits include:
$1000 sign on bonus
Dental, vision, life & disability insurance
Paid time off after a year of service
View all jobs at this company
Agent Apprentice
Remote installment agent job
Job Description
Mahtomedi's picturesque White Bear Lake provides a stunning backdrop for community events and lakeside activities, fostering a strong sense of place and neighborly spirit. Now, you have the opportunity to build your future here, as we're seeking motivated individuals to learn the industry and embark on a rewarding insurance career.
Our Culture: Built for Success, Driven by Passion
At the heart of our company is a dynamic culture where both customer and employee success take center stage. We believe that when our team thrives, our customers do toocreating a powerful cycle of excellence. This synergy transforms our people into passionate brand ambassadors, inside and out.
Unmatched Compensation: Earn What You Deserve
We dont just reward great performancewe elevate it. Our compensation plan is designed to be the best in the industry, ensuring that exceptional work is met with exceptional rewards. If you're ready to bring your A-game, were ready to make it worth your while.
Limitless Growth: Your Future Starts Here
We dont just fill positionswe build careers. Leadership opportunities are always within reach for those who want them. Every team member is encouraged to push their limits, sharpen their skills, and grow within our organization. Here, advancement isnt just possibleits expected.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Career Growth Opportunities
Disability Insurance
Retirement Plan
Parental Leave
Flexible Schedule
Evenings Off
Hands on Training
Health Insurance
Dental Insurance
Tuition Reimbursement
Vision Insurance
Mon-Fri Schedule
Work from Home
Responsibilities
Develop insurance quotes, make sales presentations, and close sales
Communicating with our hot leads
Establish client relationships and follow up with clients, as needed
Understanding prospects needs and identifying sales opportunities
Requirements
Creating and maintaining a database of current and potential customers
Ability to achieve high sales targets
Proven track record of trustworthiness, dependability and ethical behavior
Must be coachable
Excellent communication skills: written, verbal, and listening
Must have strong interpersonal communication skills
Must be motivated and determined
Agency Agent in Training!
Remote installment agent job
Job Description
Farmers Insurance stands as a premier provider of insurance solutions across the United States, dedicated to safeguarding what matters most to our valued customers. With a comprehensive suite of personalized insurance products, we cater to the unique needs of each individual and family we serve. Our committed team is focused on delivering exceptional service and innovative insurance solutions, ensuring our clients enjoy peace of mind and security.
We are based in Burnsville, MN. We have a network of 27 agents across approximately 15 different locations in the Greater Minneapolis-St. Paul Area, offering a range of opportunities for you. We can find a location near you!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Unlimited Earnings
Evenings Off
Retirement Plan
Career Growth Opportunities
Life Insurance
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Vision Insurance
Dental Insurance
Health Insurance
Flexible Schedule
Work from Home
Paid Time Off (PTO)
Responsibilities
Sales and Business Development:
Generate leads through networking, referrals, and various marketing strategies.
Meet with prospective clients to understand their insurance needs.
Present and explain insurance products, highlighting benefits and coverage options.
Customize insurance programs to suit individual client needs.
Achieve or exceed sales targets and quotas.
Client Relationship Management:
Build and maintain strong, long-term relationships with clients.
Provide ongoing support and service to clients, addressing their inquiries and concerns promptly.
Conduct regular reviews of clients' insurance policies to ensure they remain appropriate and cost-effective.
Product Knowledge and Education:
Stay informed about various insurance products, including life, health, property, casualty, and business insurance.
Keep up-to-date with changes in insurance regulations and industry trends.
Educate clients on the insurance policies they purchase and how these meet their needs.
Administrative Duties:
Prepare and submit insurance applications and policy renewals.
Maintain accurate records of client interactions and transactions.
Follow up with underwriters and provide necessary information for policy approval.
Compliance and Ethics:
Ensure all sales activities comply with state and federal regulations and company policies.
Conduct business with the highest level of ethical standards and integrity.
Team Collaboration:
Work collaboratively with other team members and departments to ensure seamless client service.
Participate in team meetings and training sessions to enhance knowledge and skills.
Requirements
Education: High school diploma or equivalent is required; a bachelors degree in Business, Finance, Marketing, or a related field is preferred.
Experience: Prior experience in insurance sales, customer service, or a similar field is advantageous and considered a plus.
Licensing: Must hold relevant state insurance licenses (Property & Casualty, Life & Health) or be willing to obtain them within a specified timeframe.
Skills: Strong communication, negotiation, and interpersonal skills are essential. Must have solid analytical and problem-solving abilities, with proficiency in CRM software and Microsoft Office Suite.
Attributes: Must be self-motivated and goal-oriented, with the ability to work independently as well as part of a team. A high level of integrity and professionalism is crucial, along with a passion for helping clients and building strong, trusting relationships.
Remote Live Chat Agent
Remote installment agent job
Key Responsibilities:
Handling customer queries on Web Chat, E-mails and Social Media
Educate current and potential customers with product and service information
Maintain accurate customer records
Identify and escalate priority issues to the Team Leader and Ops Team
Actively participate in team meetings
Key Performance Indicators:
Handle all queries in a polite, professional manner
Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
Educate customers on services and processes
Escalate any issues to the Team Leader
Achieve agreed KPIs and Objectives
Adhere strictly to shift schedules
Adhere to laid down internal policies, procedures and processes
Work collaboratively with the team
Qualifications
A Bachelors degree from any stream if a Fresher
Minimum HSC with a minimum of 1 year of relevant experience
Passionate about customer care
Good typing skill
Fluent in written and spoken English
Able to work well under pressure and under minimum supervision
A fast learner who is able to work with set targets
Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
Additional Information
IT Asset provided
5 Days working
Health and vision Insurance
Annual Bonus
Night Shift Allowance
Overtime Payment
Referral Hire Bonus
Team Outings
Education allowance (Training courses, Udemy, Coursera, etc.)
Job Location: Remote
Package Details
Flexible Schedule
401K / Retirement Plan
Vision Insurance
Dental Insurance
Service Desk Agent
Installment agent job in Columbus, OH
**_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Civil Services, LLC **_SALARY:_** $15.00-$16.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and quantity standards. It includes providing prompt, reliable, and accurate information to customers while maintaining effective communication
This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.
**Responsibilities**
+ Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests.
+ Operates within established guidelines and procedures to independently deliver a full range of services to the customer .
+ Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool.
+ Provide assistance and information to the customer in a prompt manner.
+ Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilizing appropriate follow-through, and logging all customer interactions for escalated matters.
+ Mobile telephony and device support.
+ Video Conference Unit Troubleshooting.
+ IP Telephony setup and support.
+ Creation of end user accounts and setting permissions.
+ Provide end user device management and support, including desktops, laptops, and PDAs.
+ Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications.
+ Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations).
+ Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident Management Team.
+ Manage continuous improvement through ongoing collection of data and information regarding customer requirements.
+ Monitor and report on performance of IT systems and services.
+ Understand and respond to others' using active listening skills and tactful communication.
+ Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding.
+ Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication.
+ Ensures customer satisfaction through follow-up and special efforts.
+ Resolve issues following the parameters and guidelines of the client.
+ Identify potential system problems and escalate to department contact for resolution.
+ Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness.
+ Assist new employees with training through shadowing opportunities and explanation of work process.
+ Other duties as assigned.
**Qualifications**
**Here's What You Need**
+ High school diploma or GED required.
+ Experience preferred Service Desk or Customer Service experience
+ Two (2) to five (5) years of experience in computer systems, customer support or IT support.
+ Experience with ServiceNow IT Service Management System.
+ Customer service experience and strong focus on customer satisfaction.
+ Call center experience.
+ Experience in a technology support organization.
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
+ Strong ability to speak with clarity and articulation.
+ Strong communication skills; both verbal and written.
+ High degree of comprehension of the issues presented by customers.
+ High degree of problem solving Internal/External Relationships.
+ Apply discretion resulting in appropriate/desired resolutions.
+ Ability to analyze issues and determine root causes and identify appropriate solutions.
+ Ability to connect and build relationships with customers via virtual methods, phone, and email.
+ Ability to independently solve problems.
+ Effective listening skills including the cognitive ability to locate and convey requested information
+ The ability to successfully handle customer requests and documents in work management tools and applications.
+ Willingness to take initiative with attention to detail.
+ Proactive and flexible.
+ Must have a positive attitude.
+ Tolerance to deal with difficult customers and stressful situations.
+ Fluidity to work well in teams as well as independently.
+ Ability to take phone contacts and answer emails simultaneously.
+ Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of text or other items using the mouse, copy/cut and paste text, save and print documents
+ Sound analytic and cognitive ability to troubleshoot technical problems.
+ Speaks with clarity, articulation, and is aware of own non-verbal communication.
+ Dependable and can be counted on; complete assignments on time and accurately; keeps team members abreast of problems and work progress.
+ Demonstrate ability to learn quickly and thrive in a high-energy team environment.
+ Must be able to work independently, as well as with a team.
+ Ability to function in a diverse work environment.
+ Proficient in Microsoft Office Suite, Word, Excel, PowerPoint, Teams, and SharePoint.
**Desired Qualifications:**
+ Associate degree or technical training in Computer Science, Information Systems Management, or equivalent work experience in a related field.
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to:** IT Service Supervisor
**Working Conditions**
+ Professional remote office environment.
+ Ability to work nights and weekends (M-F 8AM-4:30PM EST training schedule)
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD $15.00 - USD $16.00 /Hr.
Submit a Referral (*******************************************************************************************************************************
**Can't find the right opportunity?**
Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103621_
**Category** _Customer Service/Support_
**Position Type** _Full-Time Hourly Non Exempt_
**Remote** _Yes_
**Clearance Required** _None_
TECH801: AI Agent Developer (LLMs / Internal Knowledge Systems)
Remote installment agent job
All JerseySTEM roles are pro-bono (unpaid) positions. JerseySTEM is a mission-driven professional network of pro-bono contributors dedicated to improving access to STEM education and career pathways for underserved middle school girls in New Jersey.
Members contribute their professional skills and leverage their networks in service of the organization's gender-equity agenda.
Membership is a minimum six-month commitment of approximately six flexible hours per week and includes a $100 refundable deposit, returned after six months of active membership. K-12 educators, retirees, veterans, interns, and students are exempt from the deposit.
Overview
We are seeking a tech-savvy and innovative AI Agent Developer to join our volunteer team. This individual will design, implement, and optimize AI-powered agents using Large Language Models (LLMs) to help streamline access to internal organizational knowledge and implement Agentic AI. Your work will directly support our 100% volunteer-powered team by improving how volunteers interact with and retrieve information from platforms like Google Drive, Salesforce, Slack, and Atlassian Jira.
Responsibilities
Develop and refine AI agents powered by Large Language Models (OpenAI, Claude, Gemini, etc.) to support JerseySTEM's internal operations.
Integrate AI tools with existing platforms (Google Workspace, Salesforce, Jira, Slack) to retrieve relevant knowledge, answer volunteer questions, and guide workflows.
Create conversational flows, prompt chains, and context windows that allow volunteers to interact naturally with the AI agents.
Maintain, test, and improve AI agents for accuracy, performance, and usability.
Collaborate with the Operations, Technology, and Volunteer Onboarding teams to identify high-impact knowledge use cases.
Document processes and provide training materials or onboarding instructions to help volunteers adopt the AI tools.
Qualifications
Experience with LLMs (e.g., OpenAI GPT, Claude, or similar), prompt engineering, or AI agent frameworks.
Familiarity with APIs or no-code/low-code tools for integrating AI with third-party platforms (e.g., Zapier, Make.com, Google Apps Script, Slack bots).
Comfortable navigating and organizing content within Google Drive, Jira, Slack, and Salesforce.
Strong communication skills to gather requirements and document technical solutions.
Passion for education equity, community service, or nonprofit work.
Ability to commit to ~6 hours/week for a minimum of 6 months.
Requirements
This is a remote volunteer position that offers hands-on experience in cutting-edge AI development and nonprofit operations. Your contribution will have a tangible impact on the efficiency and effectiveness of hundreds of JerseySTEM volunteers.
Auto-ApplyAI Agent Launchpad Builder
Remote installment agent job
Nibiru is seeking a skilled AI Agent Launchpad Builder to develop a robust launchpad platform capable of integrating the Eliza framework, among other frameworks for agent builders to use and facilitate a launch of a native Nibiru token. This third-party role is ideal for experienced developers or development teams with a strong background in AI integration, DeFi, and token launches. Responsiblities
Develop Launchpad Platform: Build a comprehensive launchpad tailored for launching Nibiru's native crypto token, incorporating design elements that support virtual assets and seamless user experiences.
Facilitate Token Launch: Oversee the creation, distribution, and management of the native Nibiru token, ensuring smooth and compliant launches.
Create Promotional Material: Develop unique NFT collections and memecoin concepts, utilizing tools like Midjourney and Sora for AI-generated art and videos.
Run Social Media: Manage and grow your project's presence across platforms such as Twitter, Discord, and Telegram, ensuring consistent and engaging content.
Community Management: Foster a positive and inclusive environment by engaging with community members, organizing events, and facilitating discussions.
Qualifications
Technical Expertise: Strong proficiency in programming languages such as Solidity, Rust, or similar.
AI Integration Skills: Experience with integrating conversational agents like Eliza or similar AI frameworks.
Portfolio Showcase: Provide links to previous projects involving launchpad development, AI integration, or crypto token launches.
Auto-ApplyRemote Agent
Remote installment agent job
Yellowstone Life Insurance Agency, LLC, an Integrity Company, is seeking motivated individuals to join our team as Remote Agents. This is an excellent opportunity to work from the comfort of your own home and establish a successful career in the insurance industry.
As a Remote Agent at Yellowstone Life Insurance Agency, you will be responsible for providing top-notch customer service to clients, assisting them in finding the right insurance coverage to protect their loved ones and assets. You will have access to our lead platform, which connects you with individuals and families who have shown interest in purchasing life insurance policies.
We are looking for self-driven individuals with excellent communication skills and a passion for helping others. If you are motivated, organized, and enjoy working independently, this could be the perfect fit for you.
Responsibilities:
Build and maintain strong relationships with clients as their primary point of contact for all insurance matters.
Evaluate clients' insurance needs through comprehensive interviews and understanding their unique circumstances.
Provide personalized insurance recommendations based on clients' specific requirements and financial goals.
Educate clients on the different types of life insurance policies and their features, benefits, and limitations.
Assist clients in completing insurance applications and gather the necessary documentation.
Follow up with clients regularly to review their policies, address any concerns, and make adjustments as needed.
Collaborate with insurance carriers and underwriters to negotiate favorable terms for clients' policies.
Requirements
Excellent interpersonal and communication skills.
Strong problem-solving abilities and the capability to analyze complex information.
Highly organized with great attention to detail.
Self-motivated and able to work independently.
A current Life Insurance License is preferred, but we will consider candidates who are willing to obtain the license within a specified timeframe (cost may vary depending on the state).
Auto-ApplyJunior + IT Service Desk Agent
Remote installment agent job
Description Company Overview:Lean Tech is a rapidly expanding organization situated in MedellÃn, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.We're looking for highly skilled IT Service Desk Agents to join our team. The IT Service Desk Agent (I) serves as the first point of contact for the company teammates seeking technical assistance or general IT information. Provide tier 1 support for inbound calls, triage issues raised via voice (call) and ITSM tickets. Additionally they will create and manage tickets, providing first-level IT troubleshooting, and routing teammates to the appropriate department when necessary. Tier 1 agents deliver excellent customer service while ensuring timely issue resolution or proper escalation.Position Title: IT Service Desk Agent (I) Location: Remote - ColombiaWhat you will be doing:
Customer Support
Answer inbound calls and respond to email or chat inquiries for IT support or general information.
Route teammates to the appropriate department or resource if their request falls outside of IT's scope.
Issue Triage
Analyze and prioritize issues from inbound calls and tickets to determine urgency and impact.
Collect and document key details to ensure accurate ticket categorization and resolution.
Apply knowledge base resources and scripts to address or escalate issues efficiently.
Identify recurring issues or trends and flag them for further analysis.
General Inquiries
Provide information on common topics, such as IT processes or basic troubleshooting steps.
Direct teammates to self-service resources, such as knowledge base articles or internal tools.
Troubleshooting
Perform first-line troubleshooting for hardware, software, account/password issues, and outages.
Walk users through basic resolution steps and escalate complex issues to Tier 2 as needed.
Ticket Management
Create, update, and close tickets in the ticketing system, ensuring all information is accurately logged.
Categorize and prioritize tickets based on urgency, complexity, and impact.
Ensure escalations include thorough documentation of all troubleshooting steps performed.
Knowledge Base Utilization
Apply knowledge base resources to resolve common issues efficiently.
Suggest updates or new articles to improve the knowledge base.
Communication
Provide clear, concise instructions to users at all technical skill levels.
Keep teammates informed of ticket status and follow up as needed to ensure satisfaction.
Service Level Agreement (SLA) Adherence
Ensure all tickets and inquiries are handled within defined SLA timelines.
Track and prioritize tasks based on urgency and impact.
Requirements & QualificationsTo excel in this role, you should possess:
Technical Skills:
Basic understanding of Windows operating systems, Microsoft Office applications, and network troubleshooting.
Familiarity with ticketing systems (e.g., Ivanti) and remote desktop tools (e.g., Bomgar).
Soft Skills:
Strong communication and active listening skills.
Customer-focused mindset with a commitment to providing excellent service.
Ability to multitask, prioritize, and stay organized in a fast-paced environment.
Experience:
1+ years in a technical support or customer service role preferred.
Education:
High school diploma or equivalent required; technical certifications (e.g., CompTIA A+) are a plus.
Key Performance Metrics:
Average Time to Answer Calls.
First Call Resolution Rate.
Number of Tickets Resolved within SLA.
Customer Satisfaction Scores (CSAT).
Call Routing Accuracy.
Average Call Length.
Triage Accuracy and Efficiency (from both tickets and inbound calls).
Why you will love Lean Tech:
Join a powerful tech workforce and help us change the world through technology
Professional development opportunities with international customers
Collaborative work environment
Career path and mentorship programs that will lead to new levels.
Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyRetention Agent
Remote installment agent job
Due to our tremendous growth, we are looking for commission-driven, seasoned Retention Agents to join our team! A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and a positive rapport with our client base.
The position is focused on providing support for clients who are considering cancelling their service with National Debt Relief. The position requires exceptional professional, adaptability, active listening skills, and experience with de-escalating clients.
Our team drives retention and service by exemplifying our core values to ensure they receive the best possible client experience with National Debt Relief. This position has an expected start date of 1/26/2026. This is a full-time remote role (40hrs/week). We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, PA, SC, TN, TX, and UT.
We are seeking individuals who are available for the following 8 hour shift scheduling options:
Monday through Friday with shift schedules in Eastern Time: 11 a.m. - 8 p.m., 12 p.m. - 9 p.m., 1 p.m. - 10 p.m.
Tuesday through Saturday with shift schedules in Eastern Time: 9 a.m. - 6 p.m.
Sunday through Thursday with shift schedules in Eastern Time: 9 a.m. - 6 p.m.
Responsibilities
Retain clients seeking to cancel from our program within the first 30 days via calls, email, and online sources
Build quick rapport with clients and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions that will help clients to stay in program
Meet goals set by the company and ensure all key performance indicators are met
Follow guidelines for quality standards established and ensuring clients are cared for with integrity
Show values and benefits of program to clients
Document client discussions clearly and concisely using Salesforce customer relationship management software
Meet performance criteria set forth by the management team. Performance criteria subject to change based on company baselines.
Adhere to National Debt Relief and Retention department policies and procedures and any applicable changes to either
Qualifications
2 years work experience with client retention
High school diploma required
Experience in sales and account management, consistently meeting or exceeding performance expectations
Excellent communication skills both verbal and written
Outstanding verbal and interpersonal skills
Strong working knowledge of service processes, policies, techniques and applicable regulations preferred but not required
The employee is expected to be punctual and ready to report to work at the start of the shift
The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly
Soft Skills Qualifications Include the Ability to:
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Clearly explain details about the company's debt settlement program to current clients
Recall details of calls with clients and to record those details accurately in Salesforce
Use and navigate multiple computer systems with exceptional multi-tasking skills
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback
National Debt Relief Role Qualifications:
Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt
Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $18/hr + eligible for performance-based bonuses and commissions. About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Want to learn more about who we are? Connect with us on social!
Benefits
National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday
National Debt Relief is a certified Great Place to Work !
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see here
For information about our Applicant Terms, please see here
#LI-REMOTE
Auto-ApplyAgency Agent in Training!
Remote installment agent job
Job Description
Farmers Insurance stands as a premier provider of insurance solutions across the United States, dedicated to safeguarding what matters most to our valued customers. With a comprehensive suite of personalized insurance products, we cater to the unique needs of each individual and family we serve. Our committed team is focused on delivering exceptional service and innovative insurance solutions, ensuring our clients enjoy peace of mind and security.
We have a network of 27 agents across approximately 15 different locations in the Greater Minneapolis-St. Paul Area, offering a range of opportunities for you. We can find a location near you!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Work from Home
Flexible Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Unlimited Earnings
Tuition Reimbursement
Evenings Off
Hands on Training
Responsibilities
Sales and Business Development:
Generate leads through networking, referrals, and various marketing strategies.
Meet with prospective clients to understand their insurance needs.
Present and explain insurance products, highlighting benefits and coverage options.
Customize insurance programs to suit individual client needs.
Achieve or exceed sales targets and quotas.
Client Relationship Management:
Build and maintain strong, long-term relationships with clients.
Provide ongoing support and service to clients, addressing their inquiries and concerns promptly.
Conduct regular reviews of clients' insurance policies to ensure they remain appropriate and cost-effective.
Product Knowledge and Education:
Stay informed about various insurance products, including life, health, property, casualty, and business insurance.
Keep up-to-date with changes in insurance regulations and industry trends.
Educate clients on the insurance policies they purchase and how these meet their needs.
Administrative Duties:
Prepare and submit insurance applications and policy renewals.
Maintain accurate records of client interactions and transactions.
Follow up with underwriters and provide necessary information for policy approval.
Compliance and Ethics:
Ensure all sales activities comply with state and federal regulations and company policies.
Conduct business with the highest level of ethical standards and integrity.
Team Collaboration:
Work collaboratively with other team members and departments to ensure seamless client service.
Participate in team meetings and training sessions to enhance knowledge and skills.
Requirements
Education: High school diploma or equivalent is required; a bachelors degree in business, Finance, Marketing, or a related field is preferred.
Experience: Prior experience in insurance sales, customer service, or a similar field is advantageous and considered a plus.
Licensing: Must hold relevant state insurance licenses (Property & Casualty, Life & Health) or be willing to obtain them within a specified timeframe.
Skills: Strong communication, negotiation, and interpersonal skills are essential. Must have solid analytical and problem-solving abilities, with proficiency in CRM software and Microsoft Office Suite.
Attributes: Must be self-motivated and goal-oriented, with the ability to work independently as well as part of a team. A high level of integrity and professionalism is crucial, along with a passion for helping clients and building strong, trusting relationships.
Agency Agent in Training!
Remote installment agent job
Job Description
Farmers Insurance stands as a premier provider of insurance solutions across the United States, dedicated to safeguarding what matters most to our valued customers. With a comprehensive suite of personalized insurance products, we cater to the unique needs of each individual and family we serve. Our committed team is focused on delivering exceptional service and innovative insurance solutions, ensuring our clients enjoy peace of mind and security.
We have a network of 27 agents across approximately 15 different locations in the Greater Minneapolis-St. Paul Area, offering a range of opportunities for you. We can find a location near you!
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Flexible Schedule
Health Insurance
Paid Time Off (PTO)
Work from Home
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Career Growth Opportunities
Retirement Plan
Mon-Fri Schedule
Evenings Off
Unlimited Earnings
Responsibilities
Sales and Business Development:
Generate leads through networking, referrals, and various marketing strategies.
Meet with prospective clients to understand their insurance needs.
Present and explain insurance products, highlighting benefits and coverage options.
Customize insurance programs to suit individual client needs.
Achieve or exceed sales targets and quotas.
Client Relationship Management:
Build and maintain strong, long-term relationships with clients.
Provide ongoing support and service to clients, addressing their inquiries and concerns promptly.
Conduct regular reviews of clients' insurance policies to ensure they remain appropriate and cost-effective.
Product Knowledge and Education:
Stay informed about various insurance products, including life, health, property, casualty, and business insurance.
Keep up-to-date with changes in insurance regulations and industry trends.
Educate clients on the insurance policies they purchase and how these meet their needs.
Administrative Duties:
Prepare and submit insurance applications and policy renewals.
Maintain accurate records of client interactions and transactions.
Follow up with underwriters and provide necessary information for policy approval.
Compliance and Ethics:
Ensure all sales activities comply with state and federal regulations and company policies.
Conduct business with the highest level of ethical standards and integrity.
Team Collaboration:
Work collaboratively with other team members and departments to ensure seamless client service.
Participate in team meetings and training sessions to enhance knowledge and skills.
Requirements
Education: High school diploma or equivalent is required; a bachelors degree in business, Finance, Marketing, or a related field is preferred.
Experience: Prior experience in insurance sales, customer service, or a similar field is advantageous and considered a plus.
Licensing: Must hold relevant state insurance licenses (Property & Casualty, Life & Health) or be willing to obtain them within a specified timeframe.
Skills: Strong communication, negotiation, and interpersonal skills are essential. Must have solid analytical and problem-solving abilities, with proficiency in CRM software and Microsoft Office Suite.
Attributes: Must be self-motivated and goal-oriented, with the ability to work independently as well as part of a team. A high level of integrity and professionalism is crucial, along with a passion for helping clients and building strong, trusting relationships.
Collections Agent (Salary + Bonus)
Remote installment agent job
Job Description Location Preferred: Guadalajara, Jalisco or Guatemala City (Remote) About Us: We are a U.S.-based immigration law firm committed to helping families and individuals navigate their legal journeys with integrity and professionalism. We are currently seeking a dedicated Collections Agent to manage and follow up on past-due accounts while supporting our service delivery team to ensure that work is only performed on accounts in good standing.
Key Responsibilities:
Contact clients with overdue balances to arrange payment and resolve outstanding accounts.
Communicate proactively with clients about upcoming payment deadlines to prevent delinquencies.
Coordinate closely with the service delivery team to flag accounts that are past due and pause services when necessary.
Document all client interactions and payment commitments accurately and in a timely manner.
Recommend accounts for escalated collection actions when needed.
Meet and exceed monthly collection goals to qualify for performance bonuses.
Qualifications:
2+ years of experience in collections, billing, or accounts receivable.
Excellent communication and negotiation skills, both written and verbal.
Bilingual (Spanish/English) required.
Strong organizational skills and attention to detail.
Comfortable working across teams and with legal professionals.
Familiarity with CRM and payment processing systems a plus.
What We Offer:
Competitive base salary + monthly bonus incentives based on performance.
Stable, full-time role with long-term growth potential.
Supportive, mission-driven team environment.
Training and onboarding provided.
Preferred Candidate Location:
Guadalajara, Jalisco
Guatemala City
(Remote work)
This is a remote position.
Collection Agent
Remote installment agent job
Virtual Collections Specialist
Credit Wise Recovery Solutions is currently seeking virtual agents that have 1+ years of 3rd party collections experience to work from home! At CWR, your earning potential is up to you. You can make as much as you put into using our provided software, training, and management support.
Agents rave about our integrated collections engine database and softphone communicator. All of these are provided to you at no additional cost! All that is needed from qualified applicants is the ambition to write your own paycheck.
Virtual Collections Specialist Overview:
Are you a self-starter with some free time on your hands to make some money? Working as a virtual collections and recovery specialist you will be required to communicate with patients, clients, and consumers to attempt to bring resolution to unpaid accounts. You will provide thorough, efficient, and accurate updates on computer files for each call made. You may process all correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA) You will maintain knowledge of functional area and company policies and procedures.
You will provide feedback to management concerning possible problems or areas of improvement. You will provide valuable insight and recommendations to improve processes and efficiency. You will perform other duties upon request of management. Virtual Agents are set up on an incredibly lucrative bonus structure that is paid bi-weekly! The earning potential is limitless!
Qualifications for Virtual Collections Specialist:
High school diploma or General Educational Development (GED) Certificate
Knowledge and understanding of company policies and procedures
Knowledge and understanding of Fair Debt Collection Practices Act (FDCPA)
Ability to maintain the highest level of confidentiality
Proficient personal computer skills
Excellent interpersonal, written, and oral communication skills
Ability to work in a team-fostered environment
Ability to work in a multi-tasked environment
Ability to prioritize and organize work
Ability to adapt to flexible work scheduling
Cultivation Agent
Installment agent job in Yellow Springs, OH
Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.
Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.
At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.
If you're interested in joining our mission, click the below links to join our team today!
MISSION STATEMENT
At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
SCHEDULE
Monday - Friday, 7:30AM - 4:00PM
JOB SUMMARY
Cresco Labs is seeking a Cultivation Agent to join our facility. The Cultivation Agent is responsible for providing on-site cultivation for one or more medical cannabis gardens. Completion of tasks assigned by the Cultivation Team Lead to monitor and maintain plant production and health. Maintain quality control measures to ensure high quality product. Maintain organization, cleanliness and efficiency of production area. Main duties will entail carrying out day-to-day plant care including watering, pruning, and trimming. Must monitor and maintain plant production and quality control measures in accordance with the commonwealth and standards set by Cresco Labs.
CORE JOB DUTIES
Plant Care:
* Ensure plant health by pruning, topping, trimming, according to Cresco Labs policy, as well as any other tasks required
* Moving plants in an orderly, time efficient manner from one area of the cultivation facility to another
* Moving Rockwool for transplanting plants
* Transplanting smaller plants into bigger pots
Facility Cleaning:
* Perform all assigned duties required to ensure a clean and safe cultivation facility, including the safe disposal of waste.
* Responsible for the cleanliness of all cultivation equipment and tools including light reflectors, containers, mixing tools, application tools, and ventilation equipment
Reports and Documentation:
* Assist the Cultivation Manager with tracking plants from birth to harvest by ensuring proper and accurate documentation for applicable activities
* Ensure accurate documentation of all plant tracking numbers, lot numbers, and all other applicable information
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
* Two years experience in general production, preferably a regulated field producing for human consumption. Or, any satisfactory combination of experience and training which clearly demonstrates the ability to perform the above-described duties.
* Effective time-management skills and ability to multi-task
* Ability to perform the job duties in indoor and greenhouse climates of varying weather conditions
* Ability to work in a fast-paced, changing and challenging environment
* Requires work around plant material, which could include exposure to plant pollen and/or dust.
* Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.
* Requires ability to lift up to 50 lbs to torso level.
BENEFITS
Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.
In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.
Pay Range
$18-$18 USD
ADDITIONAL REQUIREMENTS
* Must be 21 years of age or older to apply
* Must comply with all legal or company regulations for working in the industry
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
California Consumer Privacy Act ("CCPA") Notice to Applicants:
Please read the California Employee Privacy Notice ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting *************************
Reporting a Scam:
Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.
Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.
We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.
If you are in doubt, please contact us at **************************** with questions.
Auto-ApplyInbound Toll Collections Processing Agent
Remote installment agent job
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are looking for Customer Service Representatives to support inbound customer service. In this role, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process related inquiries professionally.
This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
-------------- POSITION RESPONSIBILITIES
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Key Responsibilities:
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Listen to customers, understand their needs, and resolve customer issues
Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable
Follow the processes of the Client program and perform all tasks in a courteous and professional manner
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information
Appropriately escalate customer issues with the managerial team
Escalate customer issues to the appropriate staff and managerial for resolution as needed
Ensure first call resolution through problems solving and effective call handling
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
The ability to read and speak English fluently
Have a wired, high-speed internet connection (Download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Ability to work regularly scheduled shifts within our hours of operation including the training period.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
Work at home experience
State or Federal work experience
COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
CONDITIONS OF EMPLOYMENT
All MCI Locations
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
EQUAL OPPORTUNITY EMPLOYER
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
ABOUT VALORVIP $13.10 - $17.25 / hour ABOUT US
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
DISCLAIMER
The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this .
The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
Auto-ApplyGeek Squad Agent (Retail Store)
Installment agent job in Heath, OH
As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.
What you'll do
* Provide positive, timely service to customers during the check-in and checkout process
* Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
* Help customers set up new devices and provide advice on whether to repair or replace old devices
* Monitor service queues and provide accurate status updates to customers
* Maintain knowledge and skillsets through certified training courses
* Clearly communicate and partner with fellow agents
Basic qualifications
* 3 months of experience working in retail or customer service
* Ability to work a flexible schedule, including holidays, nights and weekends
Preferred qualifications
* Passion for technology and desire to solve problems
* Ability to adapt and learn new skills in a fast-paced industry
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Competitive pay
* Generous employee discount
* Financial savings and retirement resources
* Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Auto Req. ID1011664BR
Location Number 000145 Heath OH Store
Address 701 Hebron Rd$15 - $17.88 /hr
Pay Range $15 - $17.88 /hr