Insurance account representative vs office representative

The differences between insurance account representatives and office representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an insurance account representative has an average salary of $39,881, which is higher than the $32,535 average annual salary of an office representative.

The top three skills for an insurance account representative include schedule appointments, customer service and develop leads. The most important skills for an office representative are patients, customer service, and phone calls.

Insurance account representative vs office representative overview

	Insurance Account Representative	Office Representative
Yearly salary	$39,881	$32,535
Hourly rate	$19.17	$15.64
Growth rate	6%	-5%
Number of jobs	104,895	149,852
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 47%
Average age	46	47
Years of experience	-	2

What does an insurance account representative do?

An Insurance Account Representative manages the accounts of the clients assigned to them. They sell and make negotiations in health, life, or other insurance. They also carry out is utilizing client-centered ability and strong customer service for strong policyholder-customer relationships. Insurance Account Representatives should develop skills in scheduling appointments, customer service, and customer identification.

What does an office representative do?

Office Representatives are administrative professionals assigned to do various admin work in the office. They are in charge of managing communication lines, correspondences, and packages. They are often assigned to sort documents, update records, and file papers in the proper cabinets. Office representatives are considered front desk officers as well. They respond to inquiries by guests, direct guests to their meeting areas, and receive mail. They may also be assigned to manage meeting rooms and update appointment calendars. They should have good communication skills and should be service-oriented.

Insurance account representative vs office representative salary

Insurance account representatives and office representatives have different pay scales, as shown below.

	Insurance Account Representative	Office Representative
Average salary	$39,881	$32,535
Salary range	Between $30,000 And $51,000	Between $23,000 And $45,000
Highest paying City	Milwaukee, WI	New York, NY
Highest paying state	Wisconsin	New York
Best paying company	Guidehouse	Citi
Best paying industry	Insurance	Agriculture

Differences between insurance account representative and office representative education

There are a few differences between an insurance account representative and an office representative in terms of educational background:

	Insurance Account Representative	Office Representative
Most common degree	Bachelor's Degree, 56%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	University of Pennsylvania	Western Carolina University

Insurance account representative vs office representative demographics

Here are the differences between insurance account representatives' and office representatives' demographics:

	Insurance Account Representative	Office Representative
Average age	46	47
Gender ratio	Male, 29.3% Female, 70.7%	Male, 26.6% Female, 73.4%
Race ratio	Black or African American, 9.3% Unknown, 3.6% Hispanic or Latino, 15.9% Asian, 4.9% White, 66.2% American Indian and Alaska Native, 0.1%	Black or African American, 10.9% Unknown, 4.8% Hispanic or Latino, 21.7% Asian, 8.2% White, 53.3% American Indian and Alaska Native, 1.1%
LGBT Percentage	7%	6%

Differences between insurance account representative and office representative duties and responsibilities

Insurance account representative example responsibilities.

Manage civil litigation matters such as general and complex litigation.
Cold-Cal to generate leads for individual life and disability insurance and annuities.
Manage client relationship by presenting solutions for customers state and unstate needs while cross-selling company products.
Experience Licenced ACA health insurance agent.
Cross sell all other lines of AAA products to secure stability in clients.
Service clients while empowering them to participate in market gains while avoiding market losses with fix index annuities.

Office representative example responsibilities.

Manage the medical front office and coordinate business operations with physicians and legal staff for a busy MRI facility.
Manage correspondence and documentation for OSHA compliance and hold some accounts payable responsibilities by coding invoices for processing and payment.
Manage operational FedEx relationship through order fulfillment, shipment tracking, and communication with parties involve in shipment transaction.
Reconcile any EOB, insurance payment or discount errors.
Perform physician coding abstracting medical records with ICD-10, and CPT.
Post payments and enter charges utilizing appropriate ICD9 and CPT codes.

Insurance account representative vs office representative skills

Common insurance account representative skills

Schedule Appointments, 11%
Customer Service, 11%
Develop Leads, 9%
Customer Relationships, 7%
Work Ethic, 5%
Review Process, 5%

Common office representative skills

Patients, 20%
Customer Service, 13%
Phone Calls, 8%
Patient Appointments, 7%
EMR, 5%
Excellent Interpersonal, 5%

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Insurance Account Representative
Insurance Account Representative vs Office Representative

Updated January 8, 2025

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