Insurance clerk vs front office clerk

The differences between insurance clerks and front office clerks can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an insurance clerk, becoming a front office clerk takes usually requires 1-2 years. Additionally, an insurance clerk has an average salary of $33,089, which is higher than the $31,051 average annual salary of a front office clerk.

The top three skills for an insurance clerk include patients, insurance verification and data entry. The most important skills for a front office clerk are patients, check-in, and data entry.

Insurance clerk vs front office clerk overview

	Insurance Clerk	Front Office Clerk
Yearly salary	$33,089	$31,051
Hourly rate	$15.91	$14.93
Growth rate	-3%	-5%
Number of jobs	147,755	163,789
Job satisfaction	2	-
Most common degree	High School Diploma, 29%	Associate Degree, 28%
Average age	44	47
Years of experience	4	2

What does an insurance clerk do?

An insurance clerk usually works to process insurance, reinstatement, changes, or cancellations for a company or an individual account. They are responsible for monitoring, processing, and organizing different insurance claims for a client. They usually work closely with the company's insurance agent to provide necessary information to process the clients' application. This career requires a broad knowledge of local and state insurance policies, good attention to detail, excellent communication skills, customer service skills, and administrative skills.

What does a front office clerk do?

A front office clerk performs various administrative and secretarial duties, including welcoming and greeting clients and visitors, answering telephone calls, and managing the office budget. You will be responsible for monitoring, organizing, and forwarding emails and maintaining files and records. Other duties include following company policies and procedures, organizing transportation for guests, and handling and resolving guest complaints. In addition, you will also be responsible for invoicing and billing guests for their stay and used services.

Insurance clerk vs front office clerk salary

Insurance clerks and front office clerks have different pay scales, as shown below.

	Insurance Clerk	Front Office Clerk
Average salary	$33,089	$31,051
Salary range	Between $27,000 And $39,000	Between $25,000 And $37,000
Highest paying City	Henderson, NV	Minneapolis, MN
Highest paying state	New Hampshire	Alaska
Best paying company	Lenoir Memorial Hospital	Limbach
Best paying industry	Finance	Government

Differences between insurance clerk and front office clerk education

There are a few differences between an insurance clerk and a front office clerk in terms of educational background:

	Insurance Clerk	Front Office Clerk
Most common degree	High School Diploma, 29%	Associate Degree, 28%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Insurance clerk vs front office clerk demographics

Here are the differences between insurance clerks' and front office clerks' demographics:

	Insurance Clerk	Front Office Clerk
Average age	44	47
Gender ratio	Male, 8.3% Female, 91.7%	Male, 13.9% Female, 86.1%
Race ratio	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%	Black or African American, 10.8% Unknown, 4.5% Hispanic or Latino, 24.3% Asian, 7.0% White, 52.5% American Indian and Alaska Native, 0.9%
LGBT Percentage	11%	6%

Differences between insurance clerk and front office clerk duties and responsibilities

Insurance clerk example responsibilities.

Manage front office check-in, insurance verification and certifications from doctors.
Establish and implement procedures for completion of patient super bills with proper diagnostic coding utilizing ICD-9 and CPT code manuals.
Maintain patient medical records insuring diagnosis codes (ICD-9) are itemized correctly and name and address of insurance carriers record.
Schedule and obtain authorization for outpatient procedures for patients via private insurance, worker's compensation, and Medicare/ Medicaid.
Complete several ICD-10 training courses.
Perform medical coding with most accurate and descriptive HCPCS code.

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Front office clerk example responsibilities.

Manage front office check-in, insurance verification and certifications from doctors.
Maintain a high knowledge level of regulations on the confidentiality of medical records (HIPAA).
Verify releases of information according to HIPPA regulations.
Maintain confidentiality of patient information; abiding by HIPPA guidelines.
Register all patients per registration protocols, schedule appointments, and provide appointment reminder calls.
Respond to routine technical questions regarding patients' right and responsibilities and medical eligibility for care.

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Insurance clerk vs front office clerk skills

Common insurance clerk skills

Patients, 25%
Insurance Verification, 7%
Data Entry, 7%
Customer Service, 6%
Insurance Coverage, 5%
Computer System, 3%

Common front office clerk skills

Patients, 34%
Check-In, 8%
Data Entry, 8%
Customer Service, 7%
Front Desk, 4%
Appointment Scheduling, 4%

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Updated January 8, 2025

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