Insurance clerk vs support clerk

The differences between insurance clerks and support clerks can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an insurance clerk, becoming a support clerk takes usually requires 1-2 years. Additionally, a support clerk has an average salary of $35,159, which is higher than the $33,089 average annual salary of an insurance clerk.

The top three skills for an insurance clerk include patients, insurance verification and data entry. The most important skills for a support clerk are customer service, data entry, and patients.

Insurance clerk vs support clerk overview

	Insurance Clerk	Support Clerk
Yearly salary	$33,089	$35,159
Hourly rate	$15.91	$16.90
Growth rate	-3%	-5%
Number of jobs	147,755	163,168
Job satisfaction	2	-
Most common degree	High School Diploma, 29%	Bachelor's Degree, 38%
Average age	44	47
Years of experience	4	2

What does an insurance clerk do?

An insurance clerk usually works to process insurance, reinstatement, changes, or cancellations for a company or an individual account. They are responsible for monitoring, processing, and organizing different insurance claims for a client. They usually work closely with the company's insurance agent to provide necessary information to process the clients' application. This career requires a broad knowledge of local and state insurance policies, good attention to detail, excellent communication skills, customer service skills, and administrative skills.

What does a support clerk do?

A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.

Insurance clerk vs support clerk salary

Insurance clerks and support clerks have different pay scales, as shown below.

	Insurance Clerk	Support Clerk
Average salary	$33,089	$35,159
Salary range	Between $27,000 And $39,000	Between $22,000 And $54,000
Highest paying City	Henderson, NV	San Diego, CA
Highest paying state	New Hampshire	Hawaii
Best paying company	Lenoir Memorial Hospital	Los Alamos National Laboratory
Best paying industry	Finance	Government

Differences between insurance clerk and support clerk education

There are a few differences between an insurance clerk and a support clerk in terms of educational background:

	Insurance Clerk	Support Clerk
Most common degree	High School Diploma, 29%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	-	Stanford University

Insurance clerk vs support clerk demographics

Here are the differences between insurance clerks' and support clerks' demographics:

	Insurance Clerk	Support Clerk
Average age	44	47
Gender ratio	Male, 8.3% Female, 91.7%	Male, 26.1% Female, 73.9%
Race ratio	Black or African American, 13.8% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 3.9% White, 63.2% American Indian and Alaska Native, 0.5%	Black or African American, 10.7% Unknown, 4.6% Hispanic or Latino, 20.6% Asian, 8.4% White, 54.6% American Indian and Alaska Native, 1.0%
LGBT Percentage	11%	6%

Differences between insurance clerk and support clerk duties and responsibilities

Insurance clerk example responsibilities.

Manage front office check-in, insurance verification and certifications from doctors.
Establish and implement procedures for completion of patient super bills with proper diagnostic coding utilizing ICD-9 and CPT code manuals.
Maintain patient medical records insuring diagnosis codes (ICD-9) are itemized correctly and name and address of insurance carriers record.
Schedule and obtain authorization for outpatient procedures for patients via private insurance, worker's compensation, and Medicare/ Medicaid.
Complete several ICD-10 training courses.
Perform medical coding with most accurate and descriptive HCPCS code.

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Support clerk example responsibilities.

Demonstrate strong math skills in managing inmate s accounts and calmly and effectively deescalating outbursts of belligerent inmates.
Inform eligible or potentially eligible individuals with Medicaid cover service and how to use them.
Assist in development and creation of provider workshop materials to include manuals, PowerPoint presentations, and registration materials.
Organize and locate inventory and update companies QuickBooks.
Prepare subpoenas for document production, deposition and trial appearance/testimony.
Record results in database from medical questionnaires complete by individuals presenting Medicaid claims.

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Insurance clerk vs support clerk skills

Common insurance clerk skills

Patients, 25%
Insurance Verification, 7%
Data Entry, 7%
Customer Service, 6%
Insurance Coverage, 5%
Computer System, 3%

Common support clerk skills

Customer Service, 19%
Data Entry, 15%
Patients, 10%
Clerical Support, 6%
Medical Terminology, 6%
Office Equipment, 5%

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Updated January 8, 2025

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