Lead support analyst vs analyst

The differences between lead support analysts and analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a lead support analyst, becoming an analyst takes usually requires 2-4 years. Additionally, a lead support analyst has an average salary of $116,959, which is higher than the $73,007 average annual salary of an analyst.

The top three skills for a lead support analyst include technical support, business processes and CRM. The most important skills for an analyst are customer service, troubleshoot, and data analysis.

Lead support analyst vs analyst overview

	Lead Support Analyst	Analyst
Yearly salary	$116,959	$73,007
Hourly rate	$56.23	$35.10
Growth rate	10%	11%
Number of jobs	129,034	253,138
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 67%
Average age	42	44
Years of experience	2	4

Lead support analyst vs analyst salary

Lead support analysts and analysts have different pay scales, as shown below.

	Lead Support Analyst	Analyst
Average salary	$116,959	$73,007
Salary range	Between $91,000 And $149,000	Between $53,000 And $99,000
Highest paying City	Piscataway, NJ	Jersey City, NJ
Highest paying state	Delaware	New Jersey
Best paying company	Nomura Securities	The Citadel
Best paying industry	Professional	Technology

Differences between lead support analyst and analyst education

There are a few differences between a lead support analyst and an analyst in terms of educational background:

	Lead Support Analyst	Analyst
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 67%
Most common major	Business	Business
Most common college	Stanford University	Northwestern University

Lead support analyst vs analyst demographics

Here are the differences between lead support analysts' and analysts' demographics:

	Lead Support Analyst	Analyst
Average age	42	44
Gender ratio	Male, 70.0% Female, 30.0%	Male, 52.4% Female, 47.6%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.3% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4%	Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.5% Asian, 14.3% White, 65.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	11%	12%

Differences between lead support analyst and analyst duties and responsibilities

Lead support analyst example responsibilities.

Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Work closely with team members and provide technical knowledge and support making it possible to meet the SLA.
Maintain SLA consistently above agree upon level for Richmond headquarters facility.
Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
Verify OTC derivatives transaction versus counterparties' confirmations.
Introduce Unix servers into new a new development environment for mainframe applications which help accelerate code migrations.

Analyst example responsibilities.

Manage support incidents and mitigate customer issues meeting or exceeding establish SLA's.
Manage database including all ETL procedures, optimize SQL query to build an online sales platform.
Lead the requirement gathering effort from key customers for development of new JAVA applications and for troubleshooting customer issues.
Provide hands-on technical support and managing custom software, windows base systems, networking solutions, and database systems.
Initiate and lead quality improvement projects to address KPIs such as production, error rate, and turnaround time.
Help develop and handle both on and offsite SEO solutions as well as managing local campaigns and international SEO efforts.

Lead support analyst vs analyst skills

Common lead support analyst skills

Technical Support, 7%
Business Processes, 6%
CRM, 6%
Problem Resolution, 4%
Application Support, 4%
Linux, 4%

Common analyst skills

Customer Service, 13%
Troubleshoot, 6%
Data Analysis, 6%
Management System, 5%
Project Management, 5%
Strong Analytical, 4%