Lead support analyst vs lead manager

The differences between lead support analysts and lead managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a lead support analyst, becoming a lead manager takes usually requires 4-6 years. Additionally, a lead support analyst has an average salary of $116,959, which is higher than the $101,883 average annual salary of a lead manager.

The top three skills for a lead support analyst include technical support, business processes and CRM. The most important skills for a lead manager are safety procedures, sales floor, and gross margin.

Lead support analyst vs lead manager overview

	Lead Support Analyst	Lead Manager
Yearly salary	$116,959	$101,883
Hourly rate	$56.23	$48.98
Growth rate	10%	6%
Number of jobs	129,034	385,395
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 52%
Average age	42	44
Years of experience	2	6

Lead support analyst vs lead manager salary

Lead support analysts and lead managers have different pay scales, as shown below.

	Lead Support Analyst	Lead Manager
Average salary	$116,959	$101,883
Salary range	Between $91,000 And $149,000	Between $73,000 And $140,000
Highest paying City	Piscataway, NJ	New York, NY
Highest paying state	Delaware	Alaska
Best paying company	Nomura Securities	Trulia
Best paying industry	Professional	Retail

Differences between lead support analyst and lead manager education

There are a few differences between a lead support analyst and a lead manager in terms of educational background:

	Lead Support Analyst	Lead Manager
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	Stanford University	University of Pennsylvania

Lead support analyst vs lead manager demographics

Here are the differences between lead support analysts' and lead managers' demographics:

	Lead Support Analyst	Lead Manager
Average age	42	44
Gender ratio	Male, 70.0% Female, 30.0%	Male, 54.2% Female, 45.8%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.3% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.2% Asian, 6.4% White, 67.4% American Indian and Alaska Native, 0.5%
LGBT Percentage	11%	10%

Differences between lead support analyst and lead manager duties and responsibilities

Lead support analyst example responsibilities.

Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Work closely with team members and provide technical knowledge and support making it possible to meet the SLA.
Maintain SLA consistently above agree upon level for Richmond headquarters facility.
Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
Verify OTC derivatives transaction versus counterparties' confirmations.
Introduce Unix servers into new a new development environment for mainframe applications which help accelerate code migrations.

Lead manager example responsibilities.

Lead a team of in home geek squad agents that have the highest productivity in the company.
Define processes and procedures for manual and automate testing and implement tools to achieve the overall QA objectives.
Manage social media networks for increase public visibility through Facebook.
Manage employee payroll activities and effectively evaluate employee performance for promotion opportunities.
Manage several customer service incidents and tend to emergencies including the administration lifesaving CPR to a gym patron.
Require to be certify in CPR, a and first aid.

Lead support analyst vs lead manager skills

Common lead support analyst skills

Technical Support, 7%
Business Processes, 6%
CRM, 6%
Problem Resolution, 4%
Application Support, 4%
Linux, 4%

Common lead manager skills

Safety Procedures, 15%
Sales Floor, 12%
Gross Margin, 12%
PET, 9%
Performance Evaluations, 8%
Product Knowledge, 7%