Lead support analyst vs support lead

The differences between lead support analysts and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a lead support analyst and a support lead. Additionally, a lead support analyst has an average salary of $116,959, which is higher than the $86,816 average annual salary of a support lead.

The top three skills for a lead support analyst include technical support, business processes and CRM. The most important skills for a support lead are customer service, cash management, and POS.

Lead support analyst vs support lead overview

	Lead Support Analyst	Support Lead
Yearly salary	$116,959	$86,816
Hourly rate	$56.23	$41.74
Growth rate	10%	10%
Number of jobs	129,034	98,872
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 58%
Average age	42	42
Years of experience	2	2

Lead support analyst vs support lead salary

Lead support analysts and support leads have different pay scales, as shown below.

	Lead Support Analyst	Support Lead
Average salary	$116,959	$86,816
Salary range	Between $91,000 And $149,000	Between $63,000 And $118,000
Highest paying City	Piscataway, NJ	San Francisco, CA
Highest paying state	Delaware	California
Best paying company	Nomura Securities	Apple
Best paying industry	Professional	-

Differences between lead support analyst and support lead education

There are a few differences between a lead support analyst and a support lead in terms of educational background:

	Lead Support Analyst	Support Lead
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Lead support analyst vs support lead demographics

Here are the differences between lead support analysts' and support leads' demographics:

	Lead Support Analyst	Support Lead
Average age	42	42
Gender ratio	Male, 70.0% Female, 30.0%	Male, 52.3% Female, 47.7%
Race ratio	Black or African American, 12.2% Unknown, 5.2% Hispanic or Latino, 14.3% Asian, 13.8% White, 54.1% American Indian and Alaska Native, 0.4%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between lead support analyst and support lead duties and responsibilities

Lead support analyst example responsibilities.

Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Work closely with team members and provide technical knowledge and support making it possible to meet the SLA.
Maintain SLA consistently above agree upon level for Richmond headquarters facility.
Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
Verify OTC derivatives transaction versus counterparties' confirmations.
Introduce Unix servers into new a new development environment for mainframe applications which help accelerate code migrations.

Support lead example responsibilities.

Manage chemical and gas specifications, ensuring they are in line with ISO requirements.
Lead a team of services professionals to provide store operations and point-of-sale (POS) hardware and software solutions.
Develop and manage a unify desktop/notebook PC image.
Manage ticket queues and prioritize escalations base on establish SLA's and resource availability.
Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
Develop and maintain UNIX / Linux shell scripts to ensure smooth system operations and to facilitate critical reporting to security teams.

Lead support analyst vs support lead skills

Common lead support analyst skills

Technical Support, 7%
Business Processes, 6%
CRM, 6%
Problem Resolution, 4%
Application Support, 4%
Linux, 4%

Common support lead skills

Customer Service, 12%
Cash Management, 12%
POS, 7%
Sales Floor, 7%
Payroll, 5%
Infrastructure, 5%