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Level senior support analyst vs customer support analyst

The differences between level senior support analysts and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a level senior support analyst and a customer support analyst. Additionally, a level senior support analyst has an average salary of $120,480, which is higher than the $65,147 average annual salary of a customer support analyst.

The top three skills for a level senior support analyst include level support, and . The most important skills for a customer support analyst are customer service, customer support, and technical support.

Level senior support analyst vs customer support analyst overview

Level Senior Support AnalystCustomer Support Analyst
Yearly salary$120,480$65,147
Hourly rate$57.92$31.32
Growth rate10%10%
Number of jobs70,320116,811
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 62%
Average age4242
Years of experience22

Level senior support analyst vs customer support analyst salary

Level senior support analysts and customer support analysts have different pay scales, as shown below.

Level Senior Support AnalystCustomer Support Analyst
Average salary$120,480$65,147
Salary rangeBetween $91,000 And $157,000Between $42,000 And $99,000
Highest paying City-San Francisco, CA
Highest paying state-New Jersey
Best paying company-SAP
Best paying industry-Technology

Differences between level senior support analyst and customer support analyst education

There are a few differences between a level senior support analyst and a customer support analyst in terms of educational background:

Level Senior Support AnalystCustomer Support Analyst
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 62%
Most common majorLiberal ArtsBusiness
Most common collegeNorthwestern UniversityStanford University

Level senior support analyst vs customer support analyst demographics

Here are the differences between level senior support analysts' and customer support analysts' demographics:

Level Senior Support AnalystCustomer Support Analyst
Average age4242
Gender ratioMale, 94.1% Female, 5.9%Male, 59.9% Female, 40.1%
Race ratioBlack or African American, 8.8% Unknown, 5.0% Hispanic or Latino, 10.8% Asian, 11.2% White, 63.7% American Indian and Alaska Native, 0.4%Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between level senior support analyst and customer support analyst duties and responsibilities

Level senior support analyst example responsibilities.

  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
  • Perform other duties as assigned regular, dependable attendance and punctuality

Customer support analyst example responsibilities.

  • Modify and manage SharePoint portals and document management.
  • Construct Sharepoint solutions to manage work requests and track productivity.
  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Document all work and resolve customer inquiries utilizing on-line knowledge base, technical knowledge and on-line CRM system.
  • Record AFL substation project win/ loss worldwide using Salesforce software daily.
  • Design and generate SalesForce and RightNow reports on incident type and frequency.
  • Show more

Level senior support analyst vs customer support analyst skills

Common level senior support analyst skills
  • Level Support, 100%
Common customer support analyst skills
  • Customer Service, 18%
  • Customer Support, 13%
  • Technical Support, 9%
  • UI, 5%
  • Technical Troubleshooting, 4%
  • Java, 4%

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