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Level senior support analyst vs desktop support analyst

The differences between level senior support analysts and desktop support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a level senior support analyst and a desktop support analyst. Additionally, a level senior support analyst has an average salary of $120,480, which is higher than the $48,674 average annual salary of a desktop support analyst.

The top three skills for a level senior support analyst include level support, and . The most important skills for a desktop support analyst are desktop support, customer service, and computer system.

Level senior support analyst vs desktop support analyst overview

Level Senior Support AnalystDesktop Support Analyst
Yearly salary$120,480$48,674
Hourly rate$57.92$23.40
Growth rate10%10%
Number of jobs70,32099,621
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 50%
Average age4242
Years of experience22

Level senior support analyst vs desktop support analyst salary

Level senior support analysts and desktop support analysts have different pay scales, as shown below.

Level Senior Support AnalystDesktop Support Analyst
Average salary$120,480$48,674
Salary rangeBetween $91,000 And $157,000Between $36,000 And $65,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-Cambridge Associates
Best paying industry-Finance

Differences between level senior support analyst and desktop support analyst education

There are a few differences between a level senior support analyst and a desktop support analyst in terms of educational background:

Level Senior Support AnalystDesktop Support Analyst
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 50%
Most common majorLiberal ArtsComputer Science
Most common collegeNorthwestern UniversityMassachusetts Institute of Technology

Level senior support analyst vs desktop support analyst demographics

Here are the differences between level senior support analysts' and desktop support analysts' demographics:

Level Senior Support AnalystDesktop Support Analyst
Average age4242
Gender ratioMale, 94.1% Female, 5.9%Male, 87.9% Female, 12.1%
Race ratioBlack or African American, 8.8% Unknown, 5.0% Hispanic or Latino, 10.8% Asian, 11.2% White, 63.7% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 12.3% White, 54.7% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between level senior support analyst and desktop support analyst duties and responsibilities

Level senior support analyst example responsibilities.

  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
  • Perform other duties as assigned regular, dependable attendance and punctuality

Desktop support analyst example responsibilities.

  • Manage LAN infrastructure configuring and maintaining all network hardware devices.
  • Provide hardware and software support, coordinate and implement high volume workstation deployments, troubleshoot and administrate IEC production workstations.
  • Configure several software applications for use in CITRIX XenApp.
  • Maintain current patch levels for desktop OS and applications issues to isolate problem, then resolve or escalate as needed.
  • Establish connections through VPN, SSLVPN, and homegrown applications for remote access to network resources on laptops & mobile devices.
  • Complete Citrix training for installation and maintenance of computer servers.
  • Show more

Level senior support analyst vs desktop support analyst skills

Common level senior support analyst skills
  • Level Support, 100%
Common desktop support analyst skills
  • Desktop Support, 11%
  • Customer Service, 10%
  • Computer System, 8%
  • Software Issues, 7%
  • Technical Problems, 6%
  • Troubleshoot, 5%

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