Line construction superintendent vs customer service manager

Differences between line construction superintendent and customer service manager duties and responsibilities

Line construction superintendent example responsibilities.

• Manage third party contractors, including safety oversight, control inspection and environmental design specification compliance, and also direct consultants.
• Process ACH credit transfers: direct deposits, payroll and vendor payments.
• Perform contract management, construction scheduling, subcontractor coordination, client relations, quality assurance and safety policy oversight and enforcement.
• Inspect and ensure passing of all city and county building code requirements.

Customer service manager example responsibilities.

• Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
• Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
• Manage installation and customization of ACD system and PBX for business office call center operations.
• Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
• Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
• Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
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