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Mailroom supervisor vs contact center supervisor

The differences between mailroom supervisors and contact center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a mailroom supervisor and a contact center supervisor. Additionally, a contact center supervisor has an average salary of $42,217, which is higher than the $36,574 average annual salary of a mailroom supervisor.

The top three skills for a mailroom supervisor include DHL, USPS and office machines. The most important skills for a contact center supervisor are patients, corrective action, and direct reports.

Mailroom supervisor vs contact center supervisor overview

Mailroom SupervisorContact Center Supervisor
Yearly salary$36,574$42,217
Hourly rate$17.58$20.30
Growth rate--
Number of jobs17,89076,165
Job satisfaction--
Most common degreeBachelor's Degree, 32%Bachelor's Degree, 43%
Average age4747
Years of experience66

Mailroom supervisor vs contact center supervisor salary

Mailroom supervisors and contact center supervisors have different pay scales, as shown below.

Mailroom SupervisorContact Center Supervisor
Average salary$36,574$42,217
Salary rangeBetween $28,000 And $46,000Between $24,000 And $73,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between mailroom supervisor and contact center supervisor education

There are a few differences between a mailroom supervisor and a contact center supervisor in terms of educational background:

Mailroom SupervisorContact Center Supervisor
Most common degreeBachelor's Degree, 32%Bachelor's Degree, 43%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Mailroom supervisor vs contact center supervisor demographics

Here are the differences between mailroom supervisors' and contact center supervisors' demographics:

Mailroom SupervisorContact Center Supervisor
Average age4747
Gender ratioMale, 66.5% Female, 33.5%Male, 58.8% Female, 41.2%
Race ratioBlack or African American, 11.3% Unknown, 4.7% Hispanic or Latino, 18.5% Asian, 5.2% White, 59.6% American Indian and Alaska Native, 0.6%Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between mailroom supervisor and contact center supervisor duties and responsibilities

Mailroom supervisor example responsibilities.

  • Lead the team that run acceptance tests on new equipment and conduct user training.
  • Manage payroll piece-rate production floor statistics and analysis.
  • Manage files, prepare lobby monitor presentations using Microsoft PowerPoint.
  • Operate postage machines to send outgoing mail through USPS.
  • Coordinate office move of PC equipment, office furniture and files.
  • Schedule and ensure HVAC preventative maintenance are carried out per contract.
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Contact center supervisor example responsibilities.

  • Lead the development and implementation of an automate shipping and billing system for the division using an MVS database.
  • Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
  • Implement ITIL processes which dramatically improve MTTR/MTRS.
  • Assist with quality control reports and SQL data extractions.
  • Provide UNIX and NT server maintenance for multiple financial institutions.
  • Provide administrative support to contact center manager, training director and QA analyst.
  • Show more

Mailroom supervisor vs contact center supervisor skills

Common mailroom supervisor skills
  • DHL, 8%
  • USPS, 7%
  • Office Machines, 6%
  • Room Operations, 6%
  • Courier Services, 5%
  • Payroll, 5%
Common contact center supervisor skills
  • Patients, 15%
  • Corrective Action, 9%
  • Direct Reports, 6%
  • Direct Supervision, 5%
  • Emergency Situations, 4%
  • Patient Care, 4%

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