Mailroom supervisor vs customer care supervisor

The differences between mailroom supervisors and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a mailroom supervisor and a customer care supervisor. Additionally, a customer care supervisor has an average salary of $42,702, which is higher than the $36,574 average annual salary of a mailroom supervisor.

The top three skills for a mailroom supervisor include DHL, USPS and office machines. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.

Mailroom supervisor vs customer care supervisor overview

	Mailroom Supervisor	Customer Care Supervisor
Yearly salary	$36,574	$42,702
Hourly rate	$17.58	$20.53
Growth rate	-	-4%
Number of jobs	17,890	227,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

Mailroom supervisor vs customer care supervisor salary

Mailroom supervisors and customer care supervisors have different pay scales, as shown below.

	Mailroom Supervisor	Customer Care Supervisor
Average salary	$36,574	$42,702
Salary range	Between $28,000 And $46,000	Between $30,000 And $59,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between mailroom supervisor and customer care supervisor education

There are a few differences between a mailroom supervisor and a customer care supervisor in terms of educational background:

	Mailroom Supervisor	Customer Care Supervisor
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Mailroom supervisor vs customer care supervisor demographics

Here are the differences between mailroom supervisors' and customer care supervisors' demographics:

	Mailroom Supervisor	Customer Care Supervisor
Average age	47	47
Gender ratio	Male, 66.5% Female, 33.5%	Male, 44.1% Female, 55.9%
Race ratio	Black or African American, 11.3% Unknown, 4.7% Hispanic or Latino, 18.5% Asian, 5.2% White, 59.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between mailroom supervisor and customer care supervisor duties and responsibilities

Mailroom supervisor example responsibilities.

Lead the team that run acceptance tests on new equipment and conduct user training.
Manage payroll piece-rate production floor statistics and analysis.
Manage files, prepare lobby monitor presentations using Microsoft PowerPoint.
Operate postage machines to send outgoing mail through USPS.
Coordinate office move of PC equipment, office furniture and files.
Schedule and ensure HVAC preventative maintenance are carried out per contract.

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Mailroom supervisor vs customer care supervisor skills

Common mailroom supervisor skills

DHL, 8%
USPS, 7%
Office Machines, 6%
Room Operations, 6%
Courier Services, 5%
Payroll, 5%

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

Mailroom Supervisor vs. similar jobs

Mailroom Supervisor related careers

Mailroom Supervisor related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Mailroom Supervisor
Mailroom Supervisor vs Customer Care Supervisor

Updated January 8, 2025

Browse office and administrative jobs