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Manager of consulting services vs service delivery manager

The differences between managers of consulting services and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a manager of consulting services and a service delivery manager. Additionally, a manager of consulting services has an average salary of $111,346, which is higher than the $102,213 average annual salary of a service delivery manager.

The top three skills for a manager of consulting services include project management, business development and CRM. The most important skills for a service delivery manager are service delivery, project management, and cloud.

Manager of consulting services vs service delivery manager overview

Manager Of Consulting ServicesService Delivery Manager
Yearly salary$111,346$102,213
Hourly rate$53.53$49.14
Growth rate16%16%
Number of jobs168,71571,475
Job satisfaction--
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 67%
Average age4747
Years of experience88

What does a manager of consulting services do?

A Manager of Consulting Services spearheads and oversees teams' performance across different consulting services projects, ensuring everything runs smoothly and efficiently. They are in charge of delegating responsibilities among staff, setting objectives and guidelines, establishing schedules, conducting research and analyses, gathering and analyzing client feedback, developing work and assessment plans, and monitoring operations' progress. Moreover, through their research findings, a consulting services manager develops and recommends strategies and solutions to optimize service operations.

What does a service delivery manager do?

A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.

Manager of consulting services vs service delivery manager salary

Managers of consulting services and service delivery managers have different pay scales, as shown below.

Manager Of Consulting ServicesService Delivery Manager
Average salary$111,346$102,213
Salary rangeBetween $79,000 And $155,000Between $74,000 And $140,000
Highest paying CitySan Francisco, CAStamford, CT
Highest paying stateCaliforniaConnecticut
Best paying companyHitachi VantaraMcKinsey & Company Inc
Best paying industryManufacturingFinance

Differences between manager of consulting services and service delivery manager education

There are a few differences between a manager of consulting services and a service delivery manager in terms of educational background:

Manager Of Consulting ServicesService Delivery Manager
Most common degreeBachelor's Degree, 67%Bachelor's Degree, 67%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Manager of consulting services vs service delivery manager demographics

Here are the differences between managers of consulting services' and service delivery managers' demographics:

Manager Of Consulting ServicesService Delivery Manager
Average age4747
Gender ratioMale, 70.7% Female, 29.3%Male, 72.3% Female, 27.7%
Race ratioBlack or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 65.0% American Indian and Alaska Native, 0.2%Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between manager of consulting services and service delivery manager duties and responsibilities

Manager of consulting services example responsibilities.

  • Implement CRM tool, lead client meetings, and interact with CIO.
  • Establish a PMO activity to manage all proposal and delivery activities under these multiple task vehicles.
  • Manage departmental internal and client SharePoint sites, leading to improve communication, document access and process information.
  • Formulate cloud solution for hotel that reduce costs and upgrade their infrastructure, as well as providing disaster recovery solutions.
  • Cloud base, omni-channel messaging system for a global data security firm.
  • Train staff and develop protocols for registration and billing for two EMR systems.
  • Show more

Service delivery manager example responsibilities.

  • Manage and maintain VCE Vblock, Cisco networking, EMC storage, and VMware server / desktop infrastructure.
  • Manage internal global IPVPN network services, comprise of approximately 1.6K routers / switches / Wi-Fi access points.
  • Manage the back office PBX for VoIP customers which includes porting of phones and ordering new hardware from 3rd party vendors.
  • Leverage the SDLC incremental release model to manage the design and implementation of a new integrate billing and check processing system.
  • Manage and execute ERP implementation and optimization work.
  • Manage virtualization of two data centers and 72 disparate satellite locations.
  • Show more

Manager of consulting services vs service delivery manager skills

Common manager of consulting services skills
  • Project Management, 10%
  • Business Development, 7%
  • CRM, 7%
  • Business Plan, 6%
  • Digital Marketing, 6%
  • Cloud, 6%
Common service delivery manager skills
  • Service Delivery, 16%
  • Project Management, 7%
  • Cloud, 6%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Client Facing, 4%

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