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Manager of systems and programming vs service delivery manager

The differences between managers of systems and programming and service delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a manager of systems and programming and a service delivery manager. Additionally, a service delivery manager has an average salary of $102,213, which is higher than the $101,085 average annual salary of a manager of systems and programming.

The top three skills for a manager of systems and programming include project management, program management and business development. The most important skills for a service delivery manager are service delivery, project management, and cloud.

Manager of systems and programming vs service delivery manager overview

Manager Of Systems And ProgrammingService Delivery Manager
Yearly salary$101,085$102,213
Hourly rate$48.60$49.14
Growth rate16%16%
Number of jobs176,01771,475
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 67%
Average age4747
Years of experience88

What does a manager of systems and programming do?

A manager of systems and programming must plan, monitor, and install different hardware and software upgrades that are needed for information technology purposes. It is why they must have an extensive background in the field of information and computer science. They focus on more than the computer alone, as they must know how to communicate very well with their clients.

What does a service delivery manager do?

A service delivery manager is primarily responsible for overseeing department operations, ensuring everything is running smoothly and that all customers receive optimal services. They are also responsible for performing technical tasks such as addressing issues and concerns, troubleshooting, spearheading system repairs and maintenance, and performing corrective measures. They also have clerical duties such as producing progress reports and presentations, maintaining data and records, managing budgets and expenditures, setting goals, assessing workforce performance, and adhering to deadlines. Furthermore, as a manager, it is essential to lead and encourage the team, all while prioritizing customer satisfaction.

Manager of systems and programming vs service delivery manager salary

Managers of systems and programming and service delivery managers have different pay scales, as shown below.

Manager Of Systems And ProgrammingService Delivery Manager
Average salary$101,085$102,213
Salary rangeBetween $66,000 And $153,000Between $74,000 And $140,000
Highest paying CitySan Francisco, CAStamford, CT
Highest paying stateNew YorkConnecticut
Best paying companyMetaMcKinsey & Company Inc
Best paying industryTechnologyFinance

Differences between manager of systems and programming and service delivery manager education

There are a few differences between a manager of systems and programming and a service delivery manager in terms of educational background:

Manager Of Systems And ProgrammingService Delivery Manager
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 67%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Manager of systems and programming vs service delivery manager demographics

Here are the differences between managers of systems and programming' and service delivery managers' demographics:

Manager Of Systems And ProgrammingService Delivery Manager
Average age4747
Gender ratioMale, 80.1% Female, 19.9%Male, 72.3% Female, 27.7%
Race ratioBlack or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.2% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2%Black or African American, 6.6% Unknown, 5.2% Hispanic or Latino, 9.9% Asian, 12.7% White, 65.4% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between manager of systems and programming and service delivery manager duties and responsibilities

Manager of systems and programming example responsibilities.

  • Manage all control documents on Sharepoint.
  • Lead the effort to qualify a new nozzle through NASA's qualification process.
  • Develop, manage and perform maintenance on SharePoint web applications with a concentrate focus on physical, information and personnel security.
  • Establish a PMO and provide ongoing support.
  • Develop and validate systems security and financial compliance controls for HIPAA, SOX and PCI.
  • Perform cost estimates for NASA JPL andcommercial aerospace industries ranging from thousands to millions of dollars.
  • Show more

Service delivery manager example responsibilities.

  • Manage and maintain VCE Vblock, Cisco networking, EMC storage, and VMware server / desktop infrastructure.
  • Manage internal global IPVPN network services, comprise of approximately 1.6K routers / switches / Wi-Fi access points.
  • Manage the back office PBX for VoIP customers which includes porting of phones and ordering new hardware from 3rd party vendors.
  • Leverage the SDLC incremental release model to manage the design and implementation of a new integrate billing and check processing system.
  • Manage and execute ERP implementation and optimization work.
  • Manage virtualization of two data centers and 72 disparate satellite locations.
  • Show more

Manager of systems and programming vs service delivery manager skills

Common manager of systems and programming skills
  • Project Management, 14%
  • Program Management, 12%
  • Business Development, 5%
  • PMO, 5%
  • Risk Management, 4%
  • DOD, 3%
Common service delivery manager skills
  • Service Delivery, 16%
  • Project Management, 7%
  • Cloud, 6%
  • Customer Service, 6%
  • Customer Satisfaction, 5%
  • Client Facing, 4%

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