Managing administrator vs help desk administrator

The differences between managing administrators and help desk administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a managing administrator and a help desk administrator. Additionally, a managing administrator has an average salary of $75,025, which is higher than the $49,798 average annual salary of a help desk administrator.

The top three skills for a managing administrator include oversight, administrative functions and payroll. The most important skills for a help desk administrator are customer service, desk support, and troubleshoot.

Managing administrator vs help desk administrator overview

	Managing Administrator	Help Desk Administrator
Yearly salary	$75,025	$49,798
Hourly rate	$36.07	$23.94
Growth rate	5%	5%
Number of jobs	64,677	130,180
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 52%
Average age	43	43
Years of experience	2	2

What does a managing administrator do?

A managing administrator is responsible for monitoring business operations by ensuring the efficiency of administrative functions, delegating tasks to administrative staff, and tracking project deliverables. Managing administrators respond to the clients' inquiries and complaints, directing them to appropriate personnel to address their concerns. They also handle the budget for the administrative department, allocating adequate resources, and maintaining the office inventory. A managing administrator must have excellent communication and leadership skills, especially on training new staff and teaching best practices for maximum productivity.

What does a help desk administrator do?

Help desk administrator is responsible for handling activities related to system support for their company or organization. They are in charge of providing superb client experiences and working in resolving support issues in a professional and timely manner. One of their primary tasks includes providing login resets and passwords for end-users. In addition, they will also perform innovative systems and network repairs, as well as assist computer information responses as required. Moreover, they support complete equipment set-up, renewal, or termination of a user account, handle server, and domain account changes.

Managing administrator vs help desk administrator salary

Managing administrators and help desk administrators have different pay scales, as shown below.

	Managing Administrator	Help Desk Administrator
Average salary	$75,025	$49,798
Salary range	Between $47,000 And $119,000	Between $34,000 And $71,000
Highest paying City	San Francisco, CA	Washington, DC
Highest paying state	California	New Jersey
Best paying company	Cornerstone Research	Houlihan Lokey
Best paying industry	Finance	Finance

Differences between managing administrator and help desk administrator education

There are a few differences between a managing administrator and a help desk administrator in terms of educational background:

	Managing Administrator	Help Desk Administrator
Most common degree	Bachelor's Degree, 58%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Managing administrator vs help desk administrator demographics

Here are the differences between managing administrators' and help desk administrators' demographics:

	Managing Administrator	Help Desk Administrator
Average age	43	43
Gender ratio	Male, 37.6% Female, 62.4%	Male, 74.3% Female, 25.7%
Race ratio	Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 8.8% White, 64.4% American Indian and Alaska Native, 0.3%	Black or African American, 9.1% Unknown, 5.1% Hispanic or Latino, 12.8% Asian, 8.8% White, 63.8% American Indian and Alaska Native, 0.3%
LGBT Percentage	9%	9%

Differences between managing administrator and help desk administrator duties and responsibilities

Managing administrator example responsibilities.

Administer the intranet portal; manage HTML e-mail templates and campaigns.
Manage the CMS review and approval process of all marketing & other beneficiary collateral.
Manage unit HRIS and PC-III (Unix base system) and provide and/or remove access to.
Manage QA teams to develop application migration testing scenarios.
Create and manage a repository of group presentations and documents.
Manage quality assurance testing of new functionality including preparing and validating QA test cases.

Help desk administrator example responsibilities.

Create, deploy and manage VMWare virtual desktops as well as configured customize pools for specific operational needs.
Manage the PC refresh program transferring all user data remotely and installing require software applications.
Configure, establish and manage local area network (LAN) connectivity and remote access per customer configuration requirements.
Administer DNS / DHCP servers, work with network administer to make sure the tables are updating correctly.
Administer IP address allocation through DHCP management.
Assist in the deployment of new POS applications and hardware.

Managing administrator vs help desk administrator skills

Common managing administrator skills

Oversight, 18%
Administrative Functions, 16%
Payroll, 14%
Customer Service, 7%
Salesforce, 4%
Project Management, 3%

Common help desk administrator skills

Customer Service, 11%
Desk Support, 7%
Troubleshoot, 6%
Technical Support, 5%
Phone Calls, 4%
Remote Desktop, 4%

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Managing Administrator
Managing Administrator vs Help Desk Administrator

Updated January 8, 2025

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