Vice President, Architecture
Managing director job in Boston, MA
Vice President, Architecture for Contact Center Build Strategy, Enterprise Contact Center
At Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers will support the future needs of our business teams, their associates, customers and clients.
As Vice President, Architecture for Contact Center Build Strategy you will define capabilities, solutions, patterns, standards, and guidelines related to the Fidelity Contact Center and the Associate Desktop Experience. You will work closely with EC3 Product and Technology leads, key business stakeholders, and other architects leading related capabilities.
The Expertise and Skills You Bring
15+ years of proven experience in an architecture or engineering role with 7+ years of experience as a lead solution architect and technology leader in large enterprise contact centers.
You have in-depth experience analyzing business requirements, designing end-to-end contact center solutions, and developing technology roadmaps.
You have deep knowledge of telephony, interexchange carrier (IXC) systems, and intelligent cloud-based edge networking capabilities that provide toll free calling services to large enterprise contact centers with resilient cloud infrastructure.
You have deep knowledge of contact center platforms such as Genesys, Cisco, Avaya, Amazon Connect, Nice CXone, CCaaS solutions, Infrastructure as Code and related tools, and CRM systems.
You have experience implementing and optimizing omnichannel strategies including voice, chat, SMS, and email to enhance customer engagement.
You have modernization experience for contact center self-service experiences (IVR to IVA), and intelligent contact routing across channels and services.
You have technical integration experience to ensure end-to-end contact center capabilities are deployed seamlessly throughout the customer and agent experience including infrastructure, channels and services, self-service, intelligent routing, agent desktop and agent assistance, workforce engagement as well as new emerging capabilities.
You are able to provide guidance and mentorship to technical teams and collaborate with stakeholders across the company to ensure architecture deliverables enable a successful deployment solution.
You are an experienced architect designing and supporting enterprise level infrastructure using public cloud technologies with Amazon, Google, and/or Azure.
You demonstrate excellent communication, interpersonal and relationship building skills with which you influence decisions and engage across Fidelity and at all levels of the organization.
You have a passion for solving complex problems and a track record of delivering innovative solutions for solving them.
The Value You Deliver
Delivering and maintaining Contact Center and EC3-related capabilities, solutions, solution architectures, patterns, standards, guidelines, and specifications for the Fidelity Blueprint.
Supporting and enabling technology Product and Chapter Leaders to deliver increased value to our customers and operations associates.
Measuring performance through established objectives and metrics that deliver agreed upon business, technology, and people results.
Partnering with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps.
Ensuring the solutions that are delivered meet high standards for quality, performance, and scale.
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The base salary range for this position is $140,000-285,000 USD per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Certifications:Category:Information Technology
Vice President, Architecture
Managing director job in Merrimack, NH
Vice President, Architecture for Contact Center Build Strategy, Enterprise Contact Center
At Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers will support the future needs of our business teams, their associates, customers and clients.
As Vice President, Architecture for Contact Center Build Strategy you will define capabilities, solutions, patterns, standards, and guidelines related to the Fidelity Contact Center and the Associate Desktop Experience. You will work closely with EC3 Product and Technology leads, key business stakeholders, and other architects leading related capabilities.
The Expertise and Skills You Bring
15+ years of proven experience in an architecture or engineering role with 7+ years of experience as a lead solution architect and technology leader in large enterprise contact centers.
You have in-depth experience analyzing business requirements, designing end-to-end contact center solutions, and developing technology roadmaps.
You have deep knowledge of telephony, interexchange carrier (IXC) systems, and intelligent cloud-based edge networking capabilities that provide toll free calling services to large enterprise contact centers with resilient cloud infrastructure.
You have deep knowledge of contact center platforms such as Genesys, Cisco, Avaya, Amazon Connect, Nice CXone, CCaaS solutions, Infrastructure as Code and related tools, and CRM systems.
You have experience implementing and optimizing omnichannel strategies including voice, chat, SMS, and email to enhance customer engagement.
You have modernization experience for contact center self-service experiences (IVR to IVA), and intelligent contact routing across channels and services.
You have technical integration experience to ensure end-to-end contact center capabilities are deployed seamlessly throughout the customer and agent experience including infrastructure, channels and services, self-service, intelligent routing, agent desktop and agent assistance, workforce engagement as well as new emerging capabilities.
You are able to provide guidance and mentorship to technical teams and collaborate with stakeholders across the company to ensure architecture deliverables enable a successful deployment solution.
You are an experienced architect designing and supporting enterprise level infrastructure using public cloud technologies with Amazon, Google, and/or Azure.
You demonstrate excellent communication, interpersonal and relationship building skills with which you influence decisions and engage across Fidelity and at all levels of the organization.
You have a passion for solving complex problems and a track record of delivering innovative solutions for solving them.
The Value You Deliver
Delivering and maintaining Contact Center and EC3-related capabilities, solutions, solution architectures, patterns, standards, guidelines, and specifications for the Fidelity Blueprint.
Supporting and enabling technology Product and Chapter Leaders to deliver increased value to our customers and operations associates.
Measuring performance through established objectives and metrics that deliver agreed upon business, technology, and people results.
Partnering with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps.
Ensuring the solutions that are delivered meet high standards for quality, performance, and scale.
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The base salary range for this position is $140,000-285,000 USD per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Certifications:Category:Information Technology
Managing Director
Managing director job in Boston, MA
Commerce Practice Managing Director | Digital Consultancy | $300k TC | Remote (Northeast Area)
Role: Commerce Practice Managing Director
Salary: $250,000 - $300,000 + Benefits
Overview
• We're looking for a visionary leader to establish, scale, and drive our Commerce practice
within a rapidly growing digital experience consultancy. This role is pivotal in shaping
strategy, delivering measurable client success, and positioning our team as a recognized
leader in digital commerce transformation.
• The ideal candidate brings deep expertise in ecommerce platforms, omnichannel
experiences, and digital customer engagement-combined with exceptional leadership,
financial acumen, and business development skills.
What You'll Do
Strategic Leadership
• Define and execute a long-term vision for the Commerce practice aligned with company
growth objectives.
• Champion thought leadership in ecommerce, digital retail, and omnichannel experiences.
• Expand market share and strengthen our position in digital commerce solutions.
Financial Ownership
• Manage full P&L responsibility, including revenue, profitability, and forecasting.
• Optimize resourcing, utilization, and operational controls for predictable outcomes.
Business Development
• Partner with sales and account teams to identify and win new opportunities.
• Build lasting client relationships, driving growth and upsell initiatives.
• Shape offerings through market and competitor insights; develop strategic technology
partnerships.
Team Building & Capability Development
• Recruit, mentor, and lead a high-performing team of strategists, architects, and delivery
experts.
• Invest in emerging technologies and best practices to keep the team ahead of the curve.
• Foster a culture of innovation and continuous learning.
Client Success & Quality
• Deliver transformative commerce solutions that achieve measurable business impact.
• Serve as a trusted advisor, influencing client digital commerce strategies.
• Drive client satisfaction, retention, and delivery excellence.
Cross-Practice Collaboration
• Work with other practice leaders to deliver integrated solutions.
• Champion initiatives that create added value for clients and accelerate growth.
What You Bring
• 10+ years in digital commerce with proven success leading a commerce-focused practice
in an agency, consultancy, or tech services firm.
• Expertise in platforms like Shopify Plus, BigCommerce, Adobe Commerce, Salesforce Commerce Cloud, and related ecosystems.
• Strong background in digital strategy, omnichannel experience, and customer engagement.
• Demonstrated success in P&L management, business development, and scaling accounts.
• Exceptional leadership and team-building skills.
• Executive presence with outstanding communication and relationship-building abilities.
• Willingness to travel 30-40% for client and team engagement.
• Bachelor's degree required; MBA or advanced degree preferred.
Any initial questions please reach out to Sean O'Brien @ Huxley in the Boston office.
******************* | LinkedIn DM
VP of data and applications
Managing director job in Boston, MA
Alexander Technology Group is looking for a VP of Data for a client in the Burlington, MA.
No 3rd party applicants will be considered. Do not reach out
This is temporary only**
Full remote
Requirements
Must come out of a Software or SaaS company
Snowflake experience
Develop and align a multi-year strategy for AI and data to improve efficiency, reduce costs, and increase the value of technology investments.
Build strong partnerships across internal business, technical, and operational teams.
Create a talent and skills strategy that strengthens digital capabilities and supports continuous improvement and innovation.
Promote a data-driven culture using clear metrics and KPIs to guide decisions and improve customer and business outcomes.
Collaborate with privacy and security teams to establish AI data standards and governance.
Lead the selection, implementation, and optimization of tools that improve communication, collaboration, and productivity.
Manage relationships with key technology partners and ensure accountability to service expectations.
Establish measurement frameworks to track progress, quality, compliance, and operational effectiveness.
If interested, please send resume to ************************
Director Security Operations
Managing director job in Newton, MA
Job Purpose
Provide strategic leadership and oversight for Panera's Security Operations function, ensuring the confidentiality, integrity, and availability of enterprise systems and data. Drive the development and execution of security operations strategies, threat management programs, and incident response capabilities to protect Panera's digital ecosystem. Serve as a key advisor on security posture and risk mitigation to third party SOC solutions.
Duties & Responsibilities
The primary responsibilities of this job include, but are not limited to:
Define and execute the vision and roadmap for Security Operations, aligning with enterprise security strategy and business objectives.
Lead and mentor a team of security analysts and engineers, fostering a culture of accountability, innovation, and continuous improvement.
Establish KPIs and metrics to measure operational effectiveness and report progress to leadership.
Oversee advanced threat detection, monitoring, and response capabilities across Panera's digital and internal assets.
Serve as the escalation point for major security incidents, ensuring timely containment, remediation, and communication.
Implement and optimize internal and external Security Operations Center (SOC) processes, leveraging automation and orchestration tools (SIEM, SOAR, EDR).
Drive vulnerability management programs and coordinate remediation efforts across technology teams.
Partner with Security Engineering, IT, and business units to integrate security into technology initiatives and operational workflows.
Act as an escalation with legal, compliance, and audit teams for investigations, litigation holds, and regulatory inquiries.
Champion security awareness programs and briefings on emerging threats and risk trends.
Represent Panera in external security forums, industry groups, and vendor partnerships.
Qualifications (Education & Experience)
Qualifications include:
Bachelor's degree in Information Security, Computer Science, or related field.
10+ years of progressive experience in information security, with at least 5 years in leadership roles.
Proven expertise in Security Operations, threat management, and incident response at enterprise scale.
Strong knowledge of security frameworks (NIST, ISO 27001), risk assessment methodologies, and regulatory compliance.
Experience managing SOC operations and implementing advanced security technologies (SIEM, SOAR, EDR, threat intelligence platforms).
Exceptional communication and leadership skills, with the ability to influence at all organizational levels.
Relevant certifications (CISSP, CISM, GIAC) strongly preferred. Practical experience with PC, Server and LAN Security.
Strong understanding of Security Architecture and Design, Information Security Standards and Technical Security Risk Assessment methodologies
Demonstrated experience in managing incident response and in working with internal and external parties on problem resolution.
Working Conditions
Minimal travel required
Remote work is possible
Physical Requirements
Standard office environment; ability to use computer and communication tools effectively.
Direct Reports
This position will have 4 direct reports
Equal Opportunity Employer: Disabled/Veterans
The compensation range for this position is $207,723-$290,812. The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Director of Market Access
Managing director job in Boston, MA
My client is seeking a strategic, confident Market Access leader to drive U.S. access, pricing, HEOR, and contracting strategy across a growing rare disease and specialty portfolio. New leadership is driving change, offering a rare opportunity to influence how Market Access is shaped going forward. This is a high visibility role with regular interaction with senior executives where you will have strategic influence from day one, helping set the roadmap for a shifting MA organization. This is a great opportunity to build your reputation and make a lasting impact on a diverse portfolio.
What You'll Lead
U.S. Market Access & HEOR strategy for multiple inline products and upcoming launches
Pricing, contracting, distribution, and channel strategy
U.S. strategy development with strong global collaboration
Launch readiness, access positioning, and cross-functional alignment
What We're Looking For
A strategic builder who can create new approaches, not just follow legacy playbooks
Ability to challenge assumptions and handle tough, strategic conversations
Strong executive presence and comfort navigating complex personalities and politics
Experience in rare disease is a plus, but not required
Clear, concise communicator who can represent the function independently
Qualifications
Proven experience influencing senior leadership and managing complex stakeholders
Strong understanding of payer, Medicare, specialty pharmacy, and commercial contracts
Deep contracting experience across Medicare, specialty pharma, and payer agreements
Ability to “manage up,” drive alignment, and maintain accountability
Strategic, innovative mindset with examples of shaping access or pricing strategy
If this opportunity sounds like a fit, apply now!
President - Winchester Hospital (Beth Israel Lahey Health)
Managing director job in Winchester, MA
Winchester Hospital, a cornerstone of compassionate care and clinical excellence, is seeking a transformative President to lead its next chapter of strategic growth, operational excellence, and community impact. As a senior executive within Beth Israel Lahey Health (BILH), this leader will elevate care delivery, drive innovation, and strengthen integration across a dynamic and collaborative health system.
As President, you will serve as the chief executive of Winchester Hospital, guiding strategic and operational initiatives that enhance patient care and service excellence. You'll collaborate across BILH to advance system-wide integration, champion high-quality care, and ensure financial strength through visionary leadership and philanthropic engagement. This role calls for a leader who fosters a culture of transparency, teamwork, and continuous improvement, while building strategic alliances that expand access and improve outcomes. As a visible and trusted representative of Winchester Hospital, you'll engage with key stakeholders, regulatory bodies, and community partners to advance the hospital's mission and reputation.
We're seeking a seasoned healthcare executive with a proven ability to drive operational performance, inspire teams, and cultivate meaningful partnerships. The ideal candidate will bring a blend of strategic insight, financial acumen, and emotional intelligence to lead Winchester Hospital with integrity and purpose.
Join a hospital with a proud legacy and a bold future. Winchester Hospital is deeply embedded in its community and plays a vital role in the BILH system.
Please direct all confidential inquiries, nominations, and applications (including a letter of interest and CV) to
Melinda Morton, Lead Executive Recruiter at ***************** Apply directly to President Winchester Hospital BILH Careers
Vice President of Investor Relations
Managing director job in Boston, MA
SPECIFICATION
VICE PRESIDENT of INVESTOR RELATIONS
Shine Associates, LLC has been retained to search, identify and recruit a Vice President of Investor Relations (“VPIR”) on behalf of our client (‘Company'). This position will be based in the Boston, MA office.
CONFIDENTIALITY
Shine Associates, LLC has been exclusively retained on this assignment. Information contained in this position specification as well as any other information concerning the Company provided or verbally discussed is confidential. All materials and discussions are to be utilized for the sole purpose of a candidate's personal review of the career opportunity.
CLIENT DESCRIPTION
Our client is a real estate investment and development company that focuses primarily on industrial and residential markets. Headquartered in Boston, with offices in Atlanta and Philadelphia, the Company searches for unique investment opportunities throughout the East Coast.
The Company finds and invests in opportunities across the risk spectrum; this results in insightful investments ranging from short-term, value-add projects to long-term, multiple-oriented deals. With operating expertise across this spectrum, the firm is capable of capitalizing on a vast array of deal types.
The Company takes seriously their Core Values:
Value Creation: Their business is built on finding and creating value in every deal, property, and relationship.
Ownership: Operates with extreme ownership, where every team member is accountable for their collective success.
Fiduciary Excellence: Committed to safeguarding their investors' capital, ensuring every decision maximizes value with transparency and integrity.
Agility: They move swiftly and strategically, taking advantage of hidden opportunities in the market.
Growth and Humility: Lead with humility and a focus on continuous growth-both personally and professionally.
VICE PRESIDENT of INVESTOR RELATIONS
Our client is a real estate investor and developer focused on the commercial and residential sectors. The Company currently owns over four million square feet of real estate across the East Coast and has a pipeline of development approaching $1 billion.
The Vice President of Investor Relations position is an opportunity for an exceptional candidate to advance their real estate career. The candidate will join a dynamic team and will be responsible for maximizing the equity capabilities across both high-net-worth investors and our institutional joint venture partnerships. Focusing on servicing the existing Investor base, Inbound Investor referrals, and additional ad hoc Investor requests.
The Company's platform is unique in that we source equity from investors that range from individual high-net-worth accredited investors to large scale institutions and pension funds. The demands of each pool of capital are remarkably unique and tailored to their needs. The result is a position that sits at the intersection of Investor Relations, Asset Management, and Acquisitions with exposure and the need to understand each business line.
This position will report directly to Partner, Head of Investor Relations, in support of the Head of Institutional Equity and Head of Private Capital - all three are experienced members of the firm's team with a core focus on sourcing equity for all new deals and servicing the existing equity relationships across the portfolio.
SPECIFIC RESPONSIBILITIES
Support and service existing investor relationships through in-person meetings, portfolio performance reviews, and calendar-based reporting.
Administer legal document formation, capital account set-up, and the Investor subscription process for all Company Investors.
Maintain the Investor Relations database - powered by Juniper Square.
Assist in the creation and publication of new investment offerings.
Support the publication of the Firm's quarterly/annual reports and business plans to investors.
Work closely with other key company functional areas (acquisitions, asset management, finance, accounting, compliance, tax, and legal) to compile data and insights for investor reports, questionnaires, communications, and ad-hoc requests
Manage the coordination of investor fund closings (open and closed end vehicles), including working closely with legal counsel and third-party administrators to coordinate investor subscription documents and limited partnership agreements
Review and organize subscription documentation and corresponding information
Track and document essential information through the review of legal documentation
Assist in coordinating documentation with legal team and managing correspondence with LPs
Provide prospective and existing investor support via CRM platform
Support fundraising efforts by working directly with senior team members to create marketing materials, including PPMs and DDQs and RFI's for current investor updates and potential investors as well as due diligence presentations
Provide quarterly updates to investor and consultant databases
Assist in the creation, procurement and updating of marketing material content and design
Maintain membership subscriptions to a number of industry networks
Manage quarterly updates to consultant and investor databases and surveys
Assist in preparing and review content for private placement memorandum and other investment vehicle documents
Participate in portfolio management calls
Work closely with Accounting team to assist in investor reporting
Assist in maintaining firm-level statistics to ensure consistency across internal and external facing marketing materials
Work closely with the firm's Marketing team to ensure brand consistency across all internal and external facing materials (reporting, website, advertising, etc)
Analyze investment-level data and prepare appropriate summaries
Synthesize quantitative and/or qualitative market and economic data, perform regular research on industry trends, peers, capital markets, and develop regular communication and reporting for senior management and investors
Participate in a range of internal projects that require assistance with written communications, data analysis, and PowerPoint presentations
Ensure investor inquiries are completed in a timely manner and with thoughtful answers that satisfy the investor and maintain corporate / brand message
Various special projects as requested
Ability to travel to assets as needed.
Research, document, and establish relationships and prospect-leads for new investors - both organically and through lead-gen software.
QUALIFICATIONS & SKILLS
7-12 years of investor relations, client service, with real estate experience preferred with a focus on relationship management
Undergraduate degree with a focus on finance, economics, real estate with outstanding academic record
Proficient in Microsoft Office Suite, with a focus on Excel, PowerPoint & Word
Juniper Square experience a plus
Working knowledge of real estate accounting, investment and financial concepts
Self-starter
Highly organized
Excellent writer with the ability to convey complex investments in a simple manner
COMPENSATION & BENEFITS
The Company is prepared to offer a competitive compensation package.
CONTACT INFORMATION
Shine Associates, LLC
45 School Street, Suite 301
Boston, MA 02108
**************************
David Slye, Managing Director Kelsey Shine, Director
************** **************
**************************** *****************************
Vice President of Operations-Luxury Short Term Rentals
Managing director job in Boston, MA
Job Title: Executive Vice President of Operations
Salary: $150,000-$165,000 + BONUS
Skills: Short Term Rental Experience, Willingness to Travel, Abscence of Ego, Super Process Driven, PropCo, OpCo
About the Hospitality Company / The Opportunity:
Step into a high-impact executive leadership role with a dynamic company at the forefront of the hospitality industry. Specializing in luxury short-term rentals and group travel experiences across premier destinations, this organization combines the warmth of hospitality with innovative, data-driven operational strategies. This opportunity offers you the chance to architect and scale sophisticated operational systems, make significant P&L improvements, and help redefine the standards for group accommodation-all while leading a geographically distributed, high-performing team in a rapidly growing sector.
Responsibilities:
Shape and execute operational strategy across all business divisions, including property operations, company operations, new property installations, and procurement.
Architect scalable processes and systems that optimize operational efficiency and drive measurable improvements in profitability across multiple markets.
Oversee and develop regional and functional leaders while cultivating a culture of operational excellence within both PropCo and OpCo entities.
Lead centralized purchasing and supply chain functions to ensure cost-effective procurement and strong vendor relationships nationally.
Manage budgets, oversee P&L performance, and implement effective cost control strategies to ensure sustainable growth.
Champion speed-to-market initiatives and process improvements to support company expansion in new and existing markets.
Preserve high guest experience standards and brand consistency across all properties and operational activities.
Travel up to 25-30% to key markets and properties, providing executive oversight and leadership presence.
Must-Have Skills:
10+ years of operations leadership, with at least 5 years at the executive or senior level in hospitality, property management, or real estate operations.
Proven experience designing and implementing operational systems in multi-market environments.
Strong expertise in P&L management, budget development, and rigorous cost control.
Successful track record leading large, multi-disciplinary teams and managing large-scale organizational change.
Bachelor's degree required; MBA or equivalent leadership training strongly preferred.
Background in centralized purchasing, procurement, or supply chain management across diverse vendors.
Outstanding interpersonal and written communication skills, with the ability to influence executive stakeholders.
Willingness and ability to travel up to 25-30% nationally.
Nice-to-Have Skills:
Specific experience in luxury short-term rental or group hospitality operations.
Strong familiarity with both PropCo and OpCo business models and operations.
MBA or advanced degree in a relevant field.
Technological fluency, including experience with hospitality tech platforms and data-driven decision making.
Abscence of ego and a collaborative, team-focused leadership style.
Demonstrated ability to thrive in a fast-paced, scaling environment.
Senior Director, Healthcare Compliance
Managing director job in Boston, MA
We are partnered with a commercial-stage Biopharmaceutical company who is looking to bring on a Compliance Business Partner at the Senior Director level. This position offers a unique opportunity to shape compliance strategy within a dynamic, growth-oriented environment, partnering closely with senior leadership and stakeholders.
Key Responsibilities:
Oversee and manage day-to-day commercialization efforts while ensuring adherence to applicable laws, regulations, and industry standards.
Develop, implement, and maintain compliance policies, procedures, and training programs to guide organizational operations.
Serve as the primary compliance advisor for business teams, providing risk identification and mitigation strategies for initiatives involving healthcare professionals, patients, and advocacy groups.
Provide compliance oversight for programs such as speaker engagements, sponsorships, grants, and other healthcare-related interactions.
Support transparency reporting, drug price reporting, internal investigations, and access to compliance tools including risk assessments and vendor due diligence.
Qualifications:
8+ years of pharmaceutical compliance, audit, or related experience; B.A./B.S. required, advanced degree (MBA/JD) preferred.
Strong knowledge of U.S. and global compliance laws, including anti-kickback statutes, transparency reporting, and industry guidelines (OIG, PhRMA).
Experience with compliance audits, monitoring, and global transparency reporting; CHC or PMP certification is a plus.
Director/Senior Director,CMC lead
Managing director job in Boston, MA
WuXi XDC (stock code: 2268.HK), a leading Contract Research, Development and Manufacturing Organization (CRDMO) focused on the global antibody drug conjugates (ADCs) and broader bioconjugate market, is a pioneering CRDMO offering integrated, end-to-end services. Services are provided from proximately located, state-of-the-art laboratories and manufacturing facilities, allowing for a significant reduction in development timelines and costs. Headquarter in Shanghai, China, our over 1,000 skilled employees work across a global network to deliver expert-driven, high-quality and right-first-time project execution for our customers. By offering a single-source, open-access platform with the most comprehensive capabilities and technologies, WuXi XDC enables our biopharmaceutical partners to speed the development of innovative therapies for the benefit of patients worldwide.
About the job
Summary:
The incumbent will lead the orderly progression of projects from the proposal stage through project completion by interacting with the client, technical teams and business development team. The incumbent will also participate in business development activities such as visiting existing or new clients and promoting WuXi XDC's services at conferences/trade shows.
This position will offer the candidate flexibility working remotely from home in US or EU locations. Relocation to China could be an option.
Responsibilities:
Provide project and portfolio leadership supporting IND-enabling early and late stage bioproduct development CMC activities.
Collaborate with CMC functional areas to ensure successful execution of various ADC or bioconjugate CMC projects, and delivery of results on time and within budget.
Assist with development and manufacturing alliance management, product development and manufacturing strategy.
Coordinate efforts and facilitate communication to ensure alignment between WuXi XDC and clients.
Work with a high-performance team to ensure best quality services.
Enhance current service offering and develop new clients.
Technical Skills /Knowledge:
The candidate should possess strong and effective project management, problem solving and interpersonal skills, and have a proven track record of working cross-functionally, across a wide variety of technical, business, and operational areas.
Demonstrate good understanding of the pharmaceutical industry and large molecule drug development.
The title of this CMC Lead position is flexible and may be from Associate Director, Director up to Senior Director.
Depending upon the title, minimal 5-20 years of relevant pharmaceutical or biotech industry experience in CMC process development and/or GMP manufacturing is required.
Working knowledge and understanding of current regulations and industry trends for large molecule and ADC/bioconjugate product development, manufacture, and testing is a must.
Working experience in ADC is preferred.
Experience in a Contract Research Organization (CRO) or Contract Manufacturing Organization (CMO) is preferred, but not required.
Customary Education and Experience:
MS/PhD in biochemistry, molecular biology, biochemical engineering, pharmaceutical science or related discipline.
Fluent in English and Mandarin Chinese.
Must have working knowledge of MS Office products.
Technical experience at large pharma or biotech companies.
ADC/Biologics process/formulation/analytical development and/or manufacturing experience
Global Safety and Security Center Operator
Managing director job in Marlborough, MA
The Opportunity: Contribute To The Growth Of Your Career.
Responsible for protecting the Associates, assets and brands of TJX US by monitoring US facilities and responding to incidents as they occur. This monitoring will take place 24 hours per day, seven days per week. The ability to work nights, weekends and public holidays is essential. This is a role that requires a hands-on and agile approach to learning new skills and keeping up with technology.
3rd Shift Position (11pm-7am) 5 day schedule/7 day availability
The main duties to be completed within the role of GIS SOC Operator include but not limited to the following:
Effective and accurate management and prioritization of alarm activations across a variety of platforms in accordance with procedure across the TJX US facilities
Responsible for all control room operations, including CCTV review.
Ensure that all incidents are dealt with, logged and communicated in accordance with procedures
Provide operational support to the GIS SOC Specialists, Supervisors, or appropriate Managers
Support major incident command, control and crisis management and provide recommendations.
Knowledge of how to use security and fire alarm systems
Must be able to be contacted while on shift
Be open and willing to undertake new training across GIS SOC functions. This may require an adjustment in scheduling to business needs
Qualifications:
Bachelor's degree or 1-4 years of experience in lieu of degree
working experience with Incident Management and Change Management
Prior experience in Operations or a fast-paced, high stress environment with the requirement to resolve multiple interruption-driven priorities simultaneously.
Troubleshooting experience
Self-motivated and can work both independently and within a team in our 24/7 Operations Center; available for off hours shift coverage and be able to take ownership of technical issues in the role of Incident Commander
Accountability and Trust
Unquestionable integrity and ethic
Associate Director Regulatory Affairs
Managing director job in Boston, MA
Title: Associate Director of Regulatory Strategy
A rapidly growing pharmaceutical company is expanding its regulatory leadership team and seeking a strategic, execution-oriented Associate Director of Regulatory Strategy. This role will lead regulatory strategy for drug-device combination product development.
Key Responsibilities
Serve as the global regulatory lead for assigned development programs and marketed products, with primary ownership of drug-device combination product strategy and a collaborative role in clinical and nonclinical planning.
Prepare and represent the company in FDA and global Health Authority meetings (Type A/B/C, INTERACT, Scientific Advice), with particular focus on CMC, clinical, and combination product matters.
Lead regulatory planning, authoring, and review of INDs, NDAs, BLAs, supplements, and briefing documents-ensuring strategic alignment and technical rigor.
Provide strategic regulatory leadership across drug substance, drug product, device components, manufacturing processes, and packaging/labeling-particularly for injectable and inhalation drug-device combinations. This includes conducting change control impact assessments and preparing associated regulatory submissions to implement post-approval changes for marketed products in compliance with regulatory requirements.
Partner with Technical Operations, Quality, Clinical, and Commercial functions to proactively identify and mitigate regulatory risks, support global change control processes, and provide strategic regulatory input to development and lifecycle management plans from early development through late-stage and post-commercialization activities.
Contribute to internal regulatory policy, participate in industry forums, and engage with thought leaders to ensure the organization remains at the forefront of combination product innovation.
Qualifications
Bachelor's Degree in Life Science or Engineering with 12+ years of progressive regulatory experience, a Master's Degree with 8+ years, or a Ph.D. with 5+ years in biotech or pharma, with substantial responsibility for Regulatory across all stages of development.
Experience with combination products (e.g., inhaled, injectable, or wearable systems) and an understanding of applicable FDA regulations and guidance (e.g., Human Factors, bridging strategies).
Experience with global regulatory submissions (e.g., US FDA, EMA, Health Canada, PMDA).
Familiarity with 505(b)(2) development strategies or innovative delivery platforms.
Interest in mentoring or shaping regulatory frameworks in emerging therapeutic areas.
Proven track record of successful interactions with the FDA and/or global regulatory agencies.
Comfortable collaborating across disciplines to influence clinical development plans and contribute to integrated regulatory strategies.
Strong writing, communication, and leadership skills-with the ability to translate complex issues into actionable strategies.
Associate Director
Managing director job in Cambridge, MA
The Associate Director, Scientific Communications Lead, Hematology is a senior role focused on developing and executing strategic publication and scientific communication plans for oncology assets, ensuring alignment with medical strategies, compliance, and data transparency.
Core Responsibilities
Leads cross-functional teams in creating global publication plans, managing scientific deliverables like manuscripts, slide decks, and digital content, while overseeing vendors, budgets, and databases such as Datavision. Serves as liaison with opinion leaders, authors, and partners; develops scientific platforms; and provides training on best practices like GPP3 and ICMJE guidelines.
Qualifications
Requires an advanced degree (PhD/PharmD preferred) in life sciences, 5+ years in medical publications within pharma/biotech (oncology preferred), Bachelors is acceptable. strong project management, analytical skills, and proficiency in tools like MS Office and SharePoin
Associate Director, Data Science
Managing director job in Cambridge, MA
Join a leading pharmaceutical company's Data Science team, where you'll drive and lead advanced analytics across Marketing, Sales, and Access. As Associate Director, A HIGH LEVEL INDIVIDUAL CONTRIBUTOR, you'll lead strategic initiatives-from predictive modeling and personalization to field force optimization-delivering scalable solutions that inform commercial decisions and enhance patient engagement. Deep experience in pharmaceutical marketing analytics is essential to translate brand strategy into actionable insights.
Keywords: MMM, Next Best Action, NLP, Data Science, HCP, GenAI
Location: Onsite 3 days a week in Cambridge, MA
Key Responsibilities
Lead development and deployment of predictive models, segmentation, NLP, and GenAI tools to solve complex commercial challenges
Translate pharmaceutical brand objectives into analytics frameworks across marketing, sales, and access
Design and operationalize Next Best Action strategies to boost omnichannel engagement and HCP ROI
Build and scale Patient 360 models and targeting algorithms for AI-driven lead generation
Guide stakeholders through insight activation and integration into workflows
Champion model governance, experimentation, and analytical rigor
Collaborate with IT to develop ML Ops environments and productized solutions
Manage external analytics partners and ensure alignment across data engineering, insights, and compliance
Who You Are
A strategic data scientist with strong business acumen, leadership presence, and deep experience in pharmaceutical marketing analytics. You thrive at the intersection of data and action, delivering measurable impact.
Qualifications
7+ years in analytics/data science; 4+ years in leadership roles within pharmaceutical industry
Proven experience in pharmaceutical marketing analytics, including brand strategy, HCP engagement, and omnichannel optimization
Expertise in NBA, MMM, supervised/unsupervised learning, A/B testing, time-series forecasting
Success in marketing mix modeling, decision engines, and GenAI product design
Proficient in Python, R, SQL, Snowflake; skilled in Power BI or Tableau
Familiarity with APLD, PlanTrak, claims, and specialty pharmacy datasets
Strong communicator with executive presence and cross-functional influence
Global Patient Advocacy Director: Rare-Disease Impact
Managing director job in Boston, MA
A biotechnology company based in Boston, MA, is seeking a Director, Global Patient Advocacy. This role involves developing advocacy strategies, engaging with patient advocacy organizations, and ensuring alignment with internal teams. Candidates should hold a BS/BA degree and have over 10 years of relevant experience in the pharma or biotech industry. This position emphasizes building relationships and driving patient-centric initiatives.
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SVP - Chief Product Roadmap & Innovation Officer
Managing director job in Needham, MA
About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
Overview
The Chief Roadmap and Innovation Officer will lead the vision, strategy, and execution of our global product and innovation roadmap - unifying near-term priorities with long-term disruptive thinking. This leader will anticipate market trends, and bring to life innovations that define the future of consumer experience and product technology.
In this role, you will oversee the end-to-end product lifecycle, while fostering a culture of innovation, efficiency, fast and agile excellence. This role leads a global team ensuring consumer-centric, 5-star product development to include developing a product roadmap, building unstoppable teams, and being a thought leader.
Here are some of the exciting things you'll be doing:
Lead Agile Product Development:
· Maximize revenue and gross margin for each subcategory to deliver at least 20% growth YoY.
· Delivers at least one new product in a new category every year that results in at least $50M in revenue in Year 1.
· Ensures the Product Roadmap delivers viral product performance AND viral product aesthetic by driving ID and CMF excitement from mass production through EOL.
· Oversee a global team with a “fail fast” approach, emphasizing rapid testing, and iteration as well as an insatiable impatience for action.
· Foster a culture of continuous improvement and agility to enhance product offerings.
· Ensure the right processes and practices are in place to support the agile approach.
· Inspire and Empower Teams by leading and managing a global team, coaching and developing them to deliver successful client solutions.
· Cultivate an environment of innovation, autonomy, and high performance.
Operational Excellence:
· Lead the optimization of end-to-end product development processes, from concept ideation through commercialization.
· Continuously assess and refine product development workflows, methodologies, and tools to drive efficiency and reduce time-to-market.
· Implement robust project management practices to ensure the timely and cost-effective delivery of products.
· Oversee the integration of new technologies and best practices in product development to maintain competitive advantage.
· The candidate will be capable to Identify and understand risk and opportunities for improvement through multiple workstreams.
Cross-Functional Collaboration:
· Provide support to the Engineering teams for the design, development and manufacture for products.
· Foster strong relationships with key departments including R&D, design, marketing, operations, supply chain, and quality control to ensure product development is aligned with customer needs, quality standards, and manufacturing capabilities.
· Act as a bridge between the product development team and other departments, ensuring clear communication and alignment on goals, deliverables, and timelines.
Innovation & Market Insight:
· Stay abreast of market trends, emerging technologies, and consumer behavior to drive product innovation and maintain the company's competitive edge.
· Identify and analyze consumer needs and market opportunities, ensuring the product portfolio aligns with evolving customer preferences.
· Build strategic partnerships with vendors, technology providers, and innovation hubs to stay ahead in the industry.
Financial & Resource Management:
· Ensure that the most cost-effective way is sought to achieve the relevant primary functions whilst ensuring quality / reliability
· Manage the product development budget, ensuring cost efficiency and high ROI.
· Optimize the product development processes, supply chain, and resource allocation for maximum efficiency.
· Drive P&L ownership of the product portfolio, ensuring profitability and sustainable growth.
· Manage talent development, and hiring to ensure the team has the required skills and capacity to execute the product strategy.
Risk Management & Compliance:
· Identify and mitigate risks associated with the product development process, including supply chain disruptions, manufacturing delays, and regulatory challenges.
· Ensure compliance with relevant industry regulations, safety standards, and environmental guidelines throughout the product lifecycle.
Performance Tracking & Reporting:
· Establish and monitor key performance indicators (KPIs) for product development operations, tracking progress against goals and providing regular updates to executive leadership.
· Leverage data analytics to identify areas for process improvement and decision-making.
Qualifications / Requirements
The successful candidate will have proven manufacturing / quality leadership experience and the ability to deliver results in larger matrix organizations.
· 15+ years of experience in product development within the consumer products industry (e.g., CPG, electronics, home goods, beauty, apparel, etc.).
· Proven track record of leading product innovation and successful launches at a large-scale company or high-growth brand.
· Strong background in R&D, design thinking, and market-driven product strategies.
· Experience managing large teams and complex product portfolios.
· Deep knowledge of consumer insights, supply chain, regulatory standards, and sustainability trends.
· Exceptional leadership, strategic thinking, and communication skills.
· Bachelor's degree in Engineering, Industrial Design, Business, or related field (MBA preferred).
Additional Requirements
· Fanatical drive for edge: The ability to remain vigilant, with a productive paranoia around where things might be off track but to be equally driven to get to a differentiated enough insight to create a competitive advantage.
· Genuine belief & commitment: Deeply bought into the OE approach to creating value. They don't fight the system or try to bring just a “best practice” approach from somewhere else.
· Deep-seated confidence: Enormous confidence in your own ability to solve any problem that is put in front of you. These problems are not solved through creative genius or a brilliant insight, but by breaking them down into pieces, trying something, learning, and pivoting.
· Insatiable impatience for action: Ability to recognize that if they aren't working on a problem, they are falling behind someone who is. Personally own the outcomes and take daily action, and learn from i
Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
This posting will close within 90 days from the original posting date.
Pay Range$315,000-$483,000 USD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja Candidate Privacy Notice
For candidates based in all regions, please refer to this Candidate Privacy Notice.
For candidates based in China, please refer to this Candidate Privacy Notice.
For candidates based in Vietnam, please refer to this Candidate Privacy Notice.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com
Auto-ApplyDirector of Operations (Must have previous Director of Operations Experience)
Managing director job in Warwick, RI
Director of Operations & Integrator (Track)
Full Time In Office Warwick, RI
The Slocum Home Team is growing fast. We're a third-generation Rhode Island real estate team, and we're looking for a high-level operator to help us scale from 285 transactions to 300, 400, 500, and beyond.
If you love building systems, tightening operations, aligning teams, and running a business with clarity and speed, this is the role.
You'll partner with the Team Leader (Visionary) and Sales Manager to run the operational side of the company. You'll lead systems, processes, onboarding, training, reporting, and cross-department alignment. You'll build structure. You'll remove friction. You'll turn ideas into action.
This role starts as Director of Operations and with potential to grow into our Integrator seat.
What You'll Do:
Run the operational engine of the company
Build and maintain SOPs, checklists, and systems
Lead our tech stack (FUB, SISU, Skyslope, Google Workspace, Ruuster, Fello, Skool, etc.)
Own onboarding and training systems
Manage scorecards, dashboards, and reporting
Oversee cross-department alignment with Sales, Marketing, ISA, Finance, and TCs
Lead our EOS tools (L10s, Scorecard, Rocks, Accountability Chart, IDS)
Ensure data accuracy across all systems
Drive operational efficiency and consistency
Help run internal communication, weekly updates, and cascades
Oversee compliance and documentation
Support culture and client events
Lead the Operations Coordinator and support department heads
Use AI, automations, and workflows to streamline execution
Improve processes across the business every quarter
Who You Are:
Highly organized
Detail obsessive
Tech savvy and curious
Comfortable adopting new tools, including AI
Calm under pressure
Strong communicator
Forward thinker
Accountable
Process oriented
Loves operations as much as others love selling
Comfortable leading departments
Thrives in a high-growth environment
Loves building structure and solving problems
You aren't afraid of AI. You use it to work smarter and faster. You raise the standard in every room.
Must-Have Experience:
Operations leadership in real estate
or
another high-volume, system-heavy environment
Confidence working with tech systems and automations
Project management
Hiring, onboarding, and training support
Building or improving processes
Leading cross-functional teams
Running meetings or operational rhythms
Strong written and verbal communication skills
Bonus points for Monday.com, Airtable, Zapier, Make, APIs, or dashboard experience.
What Success Looks Like:
Clean systems
Accurate data
Smooth onboarding
Predictable reporting
Aligned departments
Reduced friction
Agents who feel supported
A company that runs faster and smarter every quarter
Why Join Us:
We're a third-generation team with deep Rhode Island roots
We're aligned with the largest independent brokerage in the country
We have a clear vision, a strong culture, and a serious growth plan
You'll help shape the future of a legacy brand
Integrator Path Compensation: As you grow into the Integrator seat, total compensation typically increases to: $120K-$150K+ OTE based on leadership capacity and impact on company performance.
Benefits:
Health insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Education:
Bachelor's (Preferred)
Experience:
Operations: 2 years (Required)
Ability to Commute:
East Greenwich, RI 02818 (Required)
Work Location: In person
Director Managed Services (life sciences clients)
Managing director job in Boston, MA
Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.
What's this role about?
looking for Director, Managed Services. This is a strategic leadership position focused on delivering exceptional managed services for life sciences clients.
Role: Director, Managed Services
Base Location: Onshore (Boston preferred, but flexible)
Position type : Fulltime
Key Responsibilities
Service Delivery Leadership
Oversee end-to-end managed services operations for life sciences clients, ensuring SLAs and KPIs are consistently met or exceeded.
Managed services team supports standard life sciences applications such as Veeva, Salesforce, Snowflake, PowerBI, and Egnyte.
Implement best practices for process efficiency, automation, and quality assurance.
Team Management
Lead and inspire operational teams, fostering a culture of accountability, collaboration, and innovation.
Operational team spans US, nearshore, and offshore personnel.
Hire, train, and mentor staff to ensure high performance and career development.
Client Engagement
Serve as the primary point of contact for US-based client relationships, ensuring alignment with their business objectives.
Conduct regular business reviews with clients to assess performance, identify opportunities, and address challenges.
Collaborate with client stakeholders to design and implement tailored managed service solutions that drive measurable outcomes.
Act as a trusted advisor by providing insights on industry trends, regulatory changes, and best practices relevant to life sciences.
Partner with account management and sales teams to identify growth opportunities, including upselling and cross-selling additional services.
Ensure client satisfaction through proactive communication, issue resolution, and continuous improvement initiatives.
Cross-Functional Collaboration
Work closely with internal teams such as Operations, Finance, Sales, and Executives to ensure seamless service delivery.
Coordinate with technology teams to implement automation, data analytics, and platform enhancements that improve client outcomes.
Collaborate with marketing and business development teams to support client proposals, presentations, and strategic initiatives.
Facilitate knowledge sharing and alignment across departments to drive innovation and operational excellence.
Data Analytics & Insights
Develop and oversee data analytics strategies to measure service performance and client outcomes.
Utilize tools such as JIRA, Time Entry, SmartSheets, and BI platforms to generate actionable insights and dashboards.
Advantage Zensar
We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA.
Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth.
At Zensar, you Grow, Own, Achieve, Learn.
Learn more about our culture: *****************************************
Ready to #ExperienceZensar?
Begin your application by clicking on the ‘Apply Online' button below.
Be sure to have your resume handy!
If you're having trouble applying, drop a line to ******************.
Vice President, General Manager - Development Program
Managing director job in Boston, MA
is All About The Vice President, General Manager - Development Program prepares the Assistant General Manager of Merchandising via a series of critical touchpoints and milestones that provide insight into SFA culture, people, client experience and business ownership. The incumbent must remain 100% mobile during their tenure in the development program. This requirement is defined as having availability to relocate to any one of SFA's stores for additional assignments as an Assistant General Manager of Merchandising, and/or future promotion to Vice President, General Manager.
The Assistant General Manager of Merchandising will participate in a six to eight month development program, providing a comprehensive understanding of SFA's leadership toolkit. The program culminates in an annual summit to include presentations to and from our Executive Leadership Team.
Under the direction of a Flagship Vice President / General Manager, the Assistant General Manager of Merchandising is responsible for increasing sales by focusing on driving the selling and clienteling process through developing and managing effective selling teams, creating a service and selling culture that delivers results and ensuring the alignment of the merchandise to local needs and opportunities.
The Assistant General Manager of Merchandising is responsible for developing a high performance selling organization; ensuring that all selling associates have clear selling strategies as well as broad product knowledge, and effectively coaching selling managers and associates to achieve selling goals, while ensuring that the service experience as delivered by the store team consistently exceeds customer expectations.
The Assistant General Manager of Merchandising understands that the success of the organization is tied to the quality and performance of the team, and is responsible for developing, motivating and retaining talent in order to drive sales results and maximize store volume.
You Must Have:
* 100% open availability to relocate within the United States
* Minimum 5+ years of luxury retail management experience
* Experience leading fast-paced, high retail sales volume environments
* Experience developing and leading clienteling culture (i.e. VIC loyalty programs, client events and experiences, store marketing initiatives, brand ambassadorship, etc.)
* Executive leadership presence with the ability to present/report business trends/financials
* Experience developing and promoting People Leaders
* Flexible in scheduling as the business needs including evenings, weekends and holiday schedules
Who You Also Are:
* Clearly shares the work to be done and the expected outcome. Easily creates working relationships to enhance self and team.
* Seeks and expands on original ideas, enhances others' ideas and contributes their own ideas. Place the team's success above their own
* Establishes positive interpersonal relationships
* Champions innovation and creativity by encouraging, recognizing, and rewarding those who take initiative, develop new ideas, or improve work methods
As The Assistant General Manager, Merchandising, You Will:
I. BUSINESS OWNERSHIP
* Drive the Saks Fifth Avenue clienteling culture through coaching and mentoring of the Client Development team
* Directly oversees all Client Development Managers except within the Fifth Avenue Club (Personal Shopping)
* In partnership with the VP/GM, act as the Chief Merchant for the store to ensure the alignment of merchandise to local needs and opportunities
* Execute the VP/GM's strategic vision for his/her store
* Drive towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for all sales departments
* Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards accordingly (e.g. focus programs)
* Facilitate cross-functional communication across store departments to optimize collaborative efforts
* Fulfill store senior leadership responsibilities, including attending daily, weekly, and monthly meetings
* Actively participate in, and in the absence of the VP / GM, lead Store Senior Leadership team meetings
* Partner with Merchant and Planning Organization Leaders to determine appropriate strategies and action plans for the store to yield positive results
II. PEOPLE
* Serve as coach to the Management team to enhance the effectiveness of their leadership style and increase the engagement of their teams.
* Be responsible for developing top talent Client Development Managers to promotability.
* Collaborate with the Centralized Recruiting team, as appropriate, ensure jobs are filled in order to drive business.
* Oversee people, product and placement, and sales promotion.
* Oversee Client Development team performance and objectives.
* Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues.
* Tailor leadership style to appropriately set expectations and coach for growth for different levels of direct reports.
* Set goals for Associates in alignment with department objectives and supports in Associates in achieving them.
* Develop, motivate, and train the management team in all aspects of the store.
* Provide consistent and frequent communication so all team members are aware of the store vision, goals, and expectations.
III. CLIENT EXPERIENCE
* Champion SFA culture and values, and manages the team to create a friendly, upbeat atmosphere where customer service is consistent with SFA standards.
* Partner with Client Development, Brand Ambassador, Merchants, Vendors and Regional teams to fulfill strategic efforts.
* Oversee the floor to monitor and ensure coverage and presence.
* Build a Customer Service-driven team, overseeing Customer Service efforts and escalations.
* Partner with functional leads for execution of in-store selling events.
* Seek to help others by identifying and meeting the needs of the team, customers, partners, and communities.
Your Life and Career at SFA:
* Be a part of a team of disruptors focused on stores and redefining the luxury experience
* Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
* A culture that promotes a healthy, fulfilling work/life balance
* Benefits package for all eligible full-time employees (including medical, vision and dental)
* An amazing employee discount
Salary and Other Compensation:
The starting salary for this position is between $115,000- $130,000 annually. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.
This position is also eligible for bonus.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Thank you for your interest in SFA. We look forward to reviewing your application.
SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.