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The differences between mental health program managers and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a mental health program manager and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $74,778 average annual salary of a mental health program manager.
The top three skills for a mental health program manager include social work, behavioral health and mental health. The most important skills for a service director are patients, healthcare, and patient care.
| Mental Health Program Manager | Service Director | |
| Yearly salary | $74,778 | $114,981 |
| Hourly rate | $35.95 | $55.28 |
| Growth rate | 28% | 28% |
| Number of jobs | 136,598 | 64,277 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A mental health program manager is in charge of creating and overseeing mental health programs in their organization. They are tasked with following up with patients, designing programs, monitoring program progress, working with other health professionals to ensure patient concerns are addressed, and meeting with patients' families to offer emotional and logistical support. They need to develop strict guidelines to help with mental health, develop policies with other company leaders to ensure patient needs are met, and manage the databases and patient charts.
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Mental health program managers and service directors have different pay scales, as shown below.
| Mental Health Program Manager | Service Director | |
| Average salary | $74,778 | $114,981 |
| Salary range | Between $50,000 And $111,000 | Between $70,000 And $188,000 |
| Highest paying City | Santa Rosa, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Fraser Ltd | Mayo Clinic |
| Best paying industry | Non Profits | Technology |
There are a few differences between a mental health program manager and a service director in terms of educational background:
| Mental Health Program Manager | Service Director | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 59% |
| Most common major | Psychology | Business |
| Most common college | University of Michigan - Ann Arbor | University of Pennsylvania |
Here are the differences between mental health program managers' and service directors' demographics:
| Mental Health Program Manager | Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 28.6% Female, 71.4% | Male, 57.2% Female, 42.8% |
| Race ratio | Black or African American, 12.8% Unknown, 4.3% Hispanic or Latino, 14.5% Asian, 7.6% White, 60.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 12% |