Merchandise processor vs returns processor

The differences between merchandise processors and returns processors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a returns processor has an average salary of $32,041, which is higher than the $31,092 average annual salary of a merchandise processor.

The top three skills for a merchandise processor include customer service, sales floor and basic math. The most important skills for a returns processor are pallet jack, computer system, and rf scanner.

Merchandise processor vs returns processor overview

	Merchandise Processor	Returns Processor
Yearly salary	$31,092	$32,041
Hourly rate	$14.95	$15.40
Growth rate	-4%	-4%
Number of jobs	13,551	6,148
Job satisfaction	-	-
Most common degree	High School Diploma, 41%	High School Diploma, 41%
Average age	40	43
Years of experience	12	-

Merchandise processor vs returns processor salary

Merchandise processors and returns processors have different pay scales, as shown below.

	Merchandise Processor	Returns Processor
Average salary	$31,092	$32,041
Salary range	Between $25,000 And $37,000	Between $26,000 And $38,000
Highest paying City	Lombard, IL	Indianapolis, IN
Highest paying state	New York	Washington
Best paying company	Steve Madden	Revlon
Best paying industry	Retail	Technology

Differences between merchandise processor and returns processor education

There are a few differences between a merchandise processor and a returns processor in terms of educational background:

	Merchandise Processor	Returns Processor
Most common degree	High School Diploma, 41%	High School Diploma, 41%
Most common major	Business	Business
Most common college	-	-

Merchandise processor vs returns processor demographics

Here are the differences between merchandise processors' and returns processors' demographics:

	Merchandise Processor	Returns Processor
Average age	40	43
Gender ratio	Male, 44.0% Female, 56.0%	Male, 32.6% Female, 67.4%
Race ratio	Black or African American, 10.7% Unknown, 5.8% Hispanic or Latino, 16.8% Asian, 6.1% White, 59.8% American Indian and Alaska Native, 0.8%	Black or African American, 10.7% Unknown, 4.1% Hispanic or Latino, 15.1% Asian, 7.0% White, 62.3% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	5%

Differences between merchandise processor and returns processor duties and responsibilities

Merchandise processor example responsibilities.

Achieve quality (IQA) standards in all areas.
Achieve production (UPH) standards in all areas.
Manage tracking for all orders, manage invoice input via QuickBooks and maintain communications with all clients and vendors.
Help list items on EBay.
Create worksheets and training packets for those procedures.
Review various inventory reports through WMS daily and perform relate tasks.

Returns processor example responsibilities.

Manage tracking for all orders, manage invoice input via QuickBooks and maintain communications with all clients and vendors.
Work in the department call RMA.
Pull orders, scan data in AS400 system
Investigate and troubleshoot for incorrect/missing PO s.
Identify multiple carrier labels and identify customer RMA numbers.
Scan and process return items from all field locations using AS400 system.

Merchandise processor vs returns processor skills

Common merchandise processor skills

Customer Service, 28%
Sales Floor, 21%
Basic Math, 7%
Inventory Flow, 5%
Math, 5%
Customer Pick-Up, 4%

Common returns processor skills

Pallet Jack, 20%
Computer System, 12%
RF Scanner, 7%
Customer Accounts, 7%
Warehouse Environment, 7%
Return Merchandise, 5%

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Office and Administrative Industry
Merchandise Processor
Merchandise Processor vs Returns Processor

Updated January 8, 2025

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