Post job

Network support engineer vs network support analyst

The differences between network support engineers and network support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network support engineer and a network support analyst. Additionally, a network support engineer has an average salary of $86,406, which is higher than the $83,921 average annual salary of a network support analyst.

The top three skills for a network support engineer include switches, network support and OSPF. The most important skills for a network support analyst are troubleshoot, switches, and routers.

Network support engineer vs network support analyst overview

Network Support EngineerNetwork Support Analyst
Yearly salary$86,406$83,921
Hourly rate$41.54$40.35
Growth rate5%5%
Number of jobs113,476118,825
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 53%
Average age4343
Years of experience22

What does a network support engineer do?

A network support engineer is an information technology expert who designs and develops computer systems, ensuring efficiency and smooth workflow. Among their responsibilities include performing installations and upgrades, configuring networks, troubleshooting issues, gathering and analyzing data to identify areas needing improvement, and recommending strategies to optimize network operations. They must also provide technical support to staff, address issues and concerns, conduct inspections, and perform repairs. Moreover, a network support engineer must regularly monitor networks while implementing the company's security and safety standards.

What does a network support analyst do?

Network support analysts are professionals who provide technical support as well as maintain various network components for an organization's network system. These analysts are responsible for installing and configuring local area networks (LANs), wide area networks (WANs), internet systems, and other components of network systems. They are required to monitor the performance of networks and systems and align network use and access by using master consoles. Network support analysts must also organize and deploy security measures for the network so that they can safeguard software, hardware, and data.

Network support engineer vs network support analyst salary

Network support engineers and network support analysts have different pay scales, as shown below.

Network Support EngineerNetwork Support Analyst
Average salary$86,406$83,921
Salary rangeBetween $66,000 And $112,000Between $54,000 And $128,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companyMetaMeta
Best paying industryTechnologyTechnology

Differences between network support engineer and network support analyst education

There are a few differences between a network support engineer and a network support analyst in terms of educational background:

Network Support EngineerNetwork Support Analyst
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 53%
Most common majorElectrical EngineeringComputer Science
Most common collegeUniversity of PennsylvaniaMassachusetts Institute of Technology

Network support engineer vs network support analyst demographics

Here are the differences between network support engineers' and network support analysts' demographics:

Network Support EngineerNetwork Support Analyst
Average age4343
Gender ratioMale, 89.2% Female, 10.8%Male, 84.3% Female, 15.7%
Race ratioBlack or African American, 8.0% Unknown, 5.0% Hispanic or Latino, 11.7% Asian, 13.9% White, 61.1% American Indian and Alaska Native, 0.3%Black or African American, 8.8% Unknown, 5.1% Hispanic or Latino, 12.5% Asian, 10.9% White, 62.4% American Indian and Alaska Native, 0.3%
LGBT Percentage9%9%

Differences between network support engineer and network support analyst duties and responsibilities

Network support engineer example responsibilities.

  • Manage, support, upgrade and administer DNS and DHCP for all devices on the network.
  • Manage a remote VOIP trial which include configuring and supporting customer premise equipment as well as carrier side equipment.
  • Manage and administrate security policy and procedures for all VPN network connectivity and accounts.
  • Create strong relationship with customers by resolving TCP/IP, DNS, DHCP relate problems through remote desktop and on site.
  • Use various forms of Linux operating systems to create firewalls, webservers, PBX, and VPN.
  • Set up VLANs and STP guards on core and access layer switches - change configurations when require.
  • Show more

Network support analyst example responsibilities.

  • Manage and maintain the internal network (LAN/WAN) hardware for end user computers and VoIP phones.
  • Manage project to maximize available bandwidth and throughput by implementing QOS technologies including compression, traffic shaping and priority/custom queuing.
  • Analyze logs and collect data to produce reports using LINUX operating system relate to IP TV viewing.
  • Support configuration/programming of routers, switches and other complex network equipment.
  • Provide support during data center consolidation by decommissioning routers, switches and servers.
  • Network integration using TCP/IP and IPX protocols.
  • Show more

Network support engineer vs network support analyst skills

Common network support engineer skills
  • Switches, 7%
  • Network Support, 5%
  • OSPF, 4%
  • BGP, 4%
  • Technical Support, 4%
  • TCP/IP, 4%
Common network support analyst skills
  • Troubleshoot, 6%
  • Switches, 5%
  • Routers, 4%
  • Problem Resolution, 4%
  • Firewall, 4%
  • Network Support, 4%

Browse computer and mathematical jobs