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The differences between network support engineers and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a network support engineer and a technician support tier. Additionally, a network support engineer has an average salary of $86,406, which is higher than the $54,889 average annual salary of a technician support tier.
The top three skills for a network support engineer include switches, network support and OSPF. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Network Support Engineer | Technician Support Tier | |
| Yearly salary | $86,406 | $54,889 |
| Hourly rate | $41.54 | $26.39 |
| Growth rate | 5% | 10% |
| Number of jobs | 113,476 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 37% |
| Average age | 43 | 42 |
| Years of experience | 2 | 2 |
A network support engineer is an information technology expert who designs and develops computer systems, ensuring efficiency and smooth workflow. Among their responsibilities include performing installations and upgrades, configuring networks, troubleshooting issues, gathering and analyzing data to identify areas needing improvement, and recommending strategies to optimize network operations. They must also provide technical support to staff, address issues and concerns, conduct inspections, and perform repairs. Moreover, a network support engineer must regularly monitor networks while implementing the company's security and safety standards.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Network support engineers and technician support tiers have different pay scales, as shown below.
| Network Support Engineer | Technician Support Tier | |
| Average salary | $86,406 | $54,889 |
| Salary range | Between $66,000 And $112,000 | Between $38,000 And $78,000 |
| Highest paying City | San Francisco, CA | Benicia, CA |
| Highest paying state | California | New York |
| Best paying company | Meta | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between a network support engineer and a technician support tier in terms of educational background:
| Network Support Engineer | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 37% |
| Most common major | Electrical Engineering | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between network support engineers' and technician support tiers' demographics:
| Network Support Engineer | Technician Support Tier | |
| Average age | 43 | 42 |
| Gender ratio | Male, 89.2% Female, 10.8% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 8.0% Unknown, 5.0% Hispanic or Latino, 11.7% Asian, 13.9% White, 61.1% American Indian and Alaska Native, 0.3% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 9% | 11% |