Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between new accounts representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a new accounts representative and a customer service representative. Additionally, a new accounts representative has an average salary of $36,918, which is higher than the $32,260 average annual salary of a customer service representative.
The top three skills for a new accounts representative include customer service, bank products and cross-sell. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| New Accounts Representative | Customer Service Representative | |
| Yearly salary | $36,918 | $32,260 |
| Hourly rate | $17.75 | $15.51 |
| Growth rate | -3% | -4% |
| Number of jobs | 133,070 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 33% |
| Average age | 41 | 40 |
| Years of experience | 12 | 12 |
New accounts representatives are banking professionals who are responsible for the explanation of the available accounts. The accounts representatives explain different options for new accounts and interconnected services. They discuss any requirements, fees, or limits related to an account. It is their job to describe new account services to clients and assist them in the paperwork. They perform wire or electronic transfers for the funds coming from the other accounts. Also, they direct their clients to banking specialists for additional services.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
New accounts representatives and customer service representatives have different pay scales, as shown below.
| New Accounts Representative | Customer Service Representative | |
| Average salary | $36,918 | $32,260 |
| Salary range | Between $28,000 And $47,000 | Between $25,000 And $41,000 |
| Highest paying City | San Mateo, CA | Des Moines, WA |
| Highest paying state | Hawaii | Washington |
| Best paying company | DATCU | Oracle |
| Best paying industry | Finance | Insurance |
There are a few differences between a new accounts representative and a customer service representative in terms of educational background:
| New Accounts Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between new accounts representatives' and customer service representatives' demographics:
| New Accounts Representative | Customer Service Representative | |
| Average age | 41 | 40 |
| Gender ratio | Male, 26.6% Female, 73.4% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 9.5% Unknown, 2.9% Hispanic or Latino, 22.0% Asian, 9.1% White, 55.7% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |