Night auditor jobs in Asheville, NC

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities. Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match. Job Description Sign on Bonus: $1,000.00 paid across first 90 days : $250 after 30 days, $250 after 60 days, $500.00 after 90 days The Night Auditor/Overnight PBX Operator oversees and coordinates all night time front desk and audit functions, executes computer maintenance requirements, and ensures all financial transactions for the day are verified and balanced. The PBX Operator directs and assist guests and associates with communication needs in accordance with Omni Standards. Responsibilities Preparation of daily reports and distribution as directed Accurate preparation of VIP, complimentary, house use rooms, and out of order lists Conduct back up procedures for Epitome and drop tape nightly Handling Express checkouts ensuring their completion Completion of third shift Night Audit checklist Balancing of daily postings and revenue Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails Understanding of all front office standards and assist in solving deficiencies Documenting errors made by cash handling auditors Prepare In-house allowance and adjustment spreadsheets each day Prepare and send out the DAR to appropriate team members Balancing of daily posting and revenue, and resolution of inaccuracies Ensuring nightly transmission of credit cards through IPU and Epitome To be thoroughly acquainted with all check-in and check-out procedures and policies To be a main liaison between guest and the hotel To appropriately protect confidential guest information and guest room key access according to front office SOP's To be thoroughly acquainted with PBX Operator duties Be familiar with emergency procedures and Alarm System in the PBX department Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel) Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program) To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage) To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing) To be familiar with local attractions and businesses. Aid guests in locating other areas of the hotel (walk them to destination if possible) Familiarity with parking validation procedures and Good Night's Rest Policy Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity Deliver personalized, memorable guest experiences by utilizing the Power of One Answer incoming telephone calls to the hotel efficiently and courteously Direct phone calls and messages to appropriate personnel or guest Assist all guests and employees Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel Recording and making Wake up calls Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio Qualifications Excellent customer service and problem solving skills Must have strong communication, computer and organizational skills Maintain a professional business appearance, attitude, and performance Prior guest service experience required, preferably hotel front office experience Must be able to work a variety of shifts, including weekends and holidays. This is an overnight position. Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.”

Job Details Four Points By Sheraton Asheville Downtown - Asheville, NC Full-Time/Part-Time Customer ServiceDescription The Night Auditor will ensure a comfortable, caring, and consistent stay by providing guests with a warm welcome. Provide efficient and effective front desk service in accordance with brand standards. Responsibilities and Duties Ensure a delightful, seamless arrival and departure for our guests. Greets guest and processes hotel registration and other transactions. Keeps current on hotel accommodations, services and local attractions. Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction. Works with other departments as appropriate to arrange for services requested by the guest. Stays current with developments in the hotel by reviewing and updating the communication log. Prepares end of shift summaries and communications for management and other shifts. Makes reservations in accordance with hotel's yield management practices. Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards. May be responsible for answering and fielding all calls to the hotel, both internal and external. Identifies and records special billing instructions and notifies Accounting. Obtains appropriate approvals and signatures for guest transactions. Follows hotel policy on cash banks. Maintains confidentiality of guest information. Responsible for night audit process and all required reporting. Qualifications Hotel Front Desk experience a plus. Ability to work evenings, holidays and weekends. Excellent communication skills: Ability to communicate effectively with guests and associates. Computer literate High School graduate or GED equivalent

Hilton Garden Inn - Asheville Part-Time Night Auditor 309 College St. Asheville, NC 28801 The Night Auditor is responsible for balancing the revenue and expense transactions that occur each day at the hotel. POSITION STANDARDS & ESSENTIAL RESPONSIBILITIES: Closing and balancing all room accounts Counting and balancing cash and credit card receipts Balancing direct bill accounts Verifying and balancing vouchers Running a trial balance report Investigating or analyzing out-of-balance situations Making adjustments or corrections to accounts as needed Printing and distributing various computer audit reports Completing required revenue and expense reports Preparing guest folios for Express Check Out All guest service representative responsibilities Have knowledge of hotel fire and safety procedures Listening and responding to guests' requests or complaints

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities. Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match. Job Description Sign on Bonus: $1,000.00 paid across first 90 days : $250 after 30 days, $250 after 60 days, $500.00 after 90 days The Night Auditor/Overnight PBX Operator oversees and coordinates all night time front desk and audit functions, executes computer maintenance requirements, and ensures all financial transactions for the day are verified and balanced. The PBX Operator directs and assist guests and associates with communication needs in accordance with Omni Standards. Responsibilities * * Preparation of daily reports and distribution as directed * Accurate preparation of VIP, complimentary, house use rooms, and out of order lists * Conduct back up procedures for Epitome and drop tape nightly * Handling Express checkouts ensuring their completion * Completion of third shift Night Audit checklist * Balancing of daily postings and revenue * Ensure adequate communication the following morning to all necessary departments by communicating through "Wrap-Up" emails * Understanding of all front office standards and assist in solving deficiencies * Documenting errors made by cash handling auditors * Prepare In-house allowance and adjustment spreadsheets each day * Prepare and send out the DAR to appropriate team members * Balancing of daily posting and revenue, and resolution of inaccuracies * Ensuring nightly transmission of credit cards through IPU and Epitome * To be thoroughly acquainted with all check-in and check-out procedures and policies * To be a main liaison between guest and the hotel * To appropriately protect confidential guest information and guest room key access according to front office SOP's * To be thoroughly acquainted with PBX Operator duties * Be familiar with emergency procedures and Alarm System in the PBX department * Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process * To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard * Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel) * Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests * Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program) * To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Concierge Lounge, Outdoor Pool, Meeting Space, Parking Garage) * To be familiar with the inter-relationship between the different departments (to include PBX, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing) * To be familiar with local attractions and businesses. * Aid guests in locating other areas of the hotel (walk them to destination if possible) * Familiarity with parking validation procedures and Good Night's Rest Policy * Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio * Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity * Deliver personalized, memorable guest experiences by utilizing the Power of One * Answer incoming telephone calls to the hotel efficiently and courteously * Direct phone calls and messages to appropriate personnel or guest * Assist all guests and employees * Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel * Recording and making Wake up calls * Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio Qualifications * Excellent customer service and problem solving skills * Must have strong communication, computer and organizational skills * Maintain a professional business appearance, attitude, and performance * Prior guest service experience required, preferably hotel front office experience * Must be able to work a variety of shifts, including weekends and holidays. This is an overnight position. * Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work. Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com."

1838 Hendersonville Road, Suite A-102 Asheville, NC 28803 Full-time and Part-time positions available in Guest Service, Back of House (Baking and Frosting), and Shift Lead Our mission is to Bring the Joy every day! Through working hard and having fun, we love to create a warm and welcoming place for our guests and employees, and with teamwork and guidance, we cultivate an incredible work environment for our team on a daily basis. The Nothing Bundt Cakes (NbC) Guest Service Representative creates a welcoming environment for our guests, offers creative solutions for celebratory occasions and sells our delicious cakes. The GSR is the first point of brand contact in our bakery and serves in an essential role to create a memorable experience and leave a positive, lasting impression. Our managers are committed to your success and further development, within the brand and overall career. You will gain industry-demanding experience at the highest level and with an emphasis on celebration! Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm Maintains strong product knowledge to educate guests Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration. Processes guest orders efficiently and accurately utilizing point-of-sale system Upholds a clean and organized bakery, which includes routine sweeping/mopping of the floor, and cleaning of countertops, windows and other surfaces. Maintains a consistent work attendance and punctuality record. Education, Certifications and Work Experience Requirements: Applicants must be 14 years of age or older. Applicants under 18 years old are required to get a NC Workers Permit Benefits: Matching 401(K) (age 21+) 50% in-bakery discount Flexible Scheduling Work/life balance $15 per hour (20+ hours per week) Compensation: $12.00 - $15.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

The Comfort Suites Outlet Center is now considering applications to join our outstanding team at the hotel Front Desk. We understand that for long-term success in a role, competitive compensation and benefits are key considerations for applicants. Below, we outline our attractive benefits and compensation, delve into our workplace culture, and highlight the specifics of this Front Desk role. If this resonates with your skills and experience, we'd love to hear from you! Full-time associates are qualified for our robust benefits plan. This role is anticipated to be full-time and benefits eligible. Our benefits include: Health insurance with employer contribution Dental insurance Vision insurance Employee assistance program Employee discount Free parking - easy access from I-40 Life insurance - including a $15,000 basic life policy FREE to you Paid time off Pet insurance Tuition reimbursement Consistent schedule Starting Compensation: $17 / hour Culture: At the Comfort Suites Outlet Center, we foster a culture that revolves around delivering outstanding guest experiences while creating a positive and supportive work environment for our team members. We understand that satisfied employees lead to satisfied guests, and we're dedicated to building a workplace where our team feels valued, appreciated, and supported. Our commitment includes providing ongoing training and development opportunities, encouraging career growth within our company. Built on a foundation of teamwork, collaboration, and a shared commitment to excellence, we recognize that each employee brings unique value and potential to the table. Our company culture distinguishes us from competitors, and we aim to establish a workplace that employees are proud to be part of and guests are eager to return to each time they visit Asheville. The Role: As a Front Desk team member, you will play a crucial role in delivering exceptional guest service during your shift. Responsibilities include ensuring accurate financial transactions and contributing to the smooth operation of our hotel to guarantee guest satisfaction. This role requires individuals who are self-motivated, organized, and detail-oriented. If you're someone who thrives on providing top-notch hospitality service, has a knack for organizational detail, and prefers daytime hours, we'd love to hear from you! Qualifications: Friendly and outgoing Demonstrated customer service skills Basic knowledge of computer software and programs Strong attention to detail and organizational skills Basic math skills, cash-handling skills, and attention to detail Effective decision-making skills If you feel this Front Desk position aligns with your strengths, apply now! Comfort Suites is an equal employment opportunity employer. We provide an inclusive environment and do not discriminate based on race, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Comfort Suites participates in E-Verify to confirm the employment eligibility of all new hires.

The Element Asheville Downtown is now considering applications to join our outstanding team at the hotel Front Desk. We understand that for long-term success in a role, competitive compensation and benefits are key considerations for applicants. Below, we outline our attractive benefits and compensation, delve into our workplace culture, and highlight the specifics of this Front Desk role. If this resonates with your skills and experience, we'd love to hear from you! Benefits: Employee assistance program - FREE Mental Healthcare Employee discount Free parking - easy access from I-240 Pet insurance Tuition reimbursement Consistent schedule PTO for part-time team members after one year employment Starting Compensation: $17 / hour Culture: At the Element Asheville Downtown, we foster a culture that revolves around delivering outstanding guest experiences while creating a positive and supportive work environment for our team members. We understand that satisfied employees lead to satisfied guests, and we're dedicated to building a workplace where our team feels valued, appreciated, and supported. Our commitment includes providing ongoing training and development opportunities, encouraging career growth within our company. Built on a foundation of teamwork, collaboration, and a shared commitment to excellence, we recognize that each employee brings unique value and potential to the table. Our company culture distinguishes us from competitors, and we aim to establish a workplace that employees are proud to be part of and guests are eager to return to each time they visit Asheville. The Role: As a Front Desk team member, you will play a crucial role in delivering exceptional guest service during your shift. Responsibilities include ensuring accurate financial transactions and contributing to the smooth operation of our hotel to guarantee guest satisfaction. This role requires individuals who are self-motivated, organized, and detail-oriented. If you're someone who thrives on providing top-notch hospitality service, has a knack for organizational detail, and prefers daytime hours, we'd love to hear from you! Qualifications: Friendly and outgoing Demonstrated customer service skills Basic knowledge of computer software and programs Strong attention to detail and organizational skills Basic math skills, cash-handling skills, and attention to detail Effective decision-making skills If you feel this Front Desk position aligns with your strengths, apply now! The Element is an equal employment opportunity employer. We provide an inclusive environment and do not discriminate based on race, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. The Element participates in E-Verify to confirm the employment eligibility of all new hires.

The Holiday Inn Express & Suites at the Asheville Outlets is now considering applications to join our outstanding team at the hotel Front Desk. We understand that for long-term success in a role, competitive compensation and benefits are key considerations for applicants. Below, we outline our attractive benefits and compensation, delve into our workplace culture, and highlight the specifics of this Front Desk role. If this resonates with your skills and experience, we'd love to hear from you! Our benefits include: Employee assistance program - FREE Mental Healthcare Employee discount Free parking - easy access from I-40 & 26 Pet insurance Tuition reimbursement Consistent schedule PTO for part-time team members after one-year Starting Compensation: $17 / hour Culture: At the Holiday Inn Express, we foster a culture that revolves around delivering outstanding guest experiences while creating a positive and supportive work environment for our team members. We understand that satisfied employees lead to satisfied guests, and we're dedicated to building a workplace where our team feels valued, appreciated, and supported. Our commitment includes providing ongoing training and development opportunities, encouraging career growth within our company. Built on a foundation of teamwork, collaboration, and a shared commitment to excellence, we recognize that each employee brings unique value and potential to the table. Our company culture distinguishes us from competitors, and we aim to establish a workplace that employees are proud to be part of and guests are eager to return to each time they visit Asheville. The Role: As a Front Desk team member, you will play a crucial role in delivering exceptional guest service during your shift. Responsibilities include ensuring accurate financial transactions and contributing to the smooth operation of our hotel to guarantee guest satisfaction. This role requires individuals who are self-motivated, organized, and detail-oriented. If you're someone who thrives on providing top-notch hospitality service, has a knack for organizational detail, and prefers daytime hours, we'd love to hear from you! Qualifications: Friendly and outgoing Demonstrated customer service skills Basic knowledge of computer software and programs Strong attention to detail and organizational skills Basic math skills, cash-handling skills, and attention to detail Effective decision-making skills If you feel this Front Desk position aligns with your strengths, apply now! Holiday Inn Express is an equal employment opportunity employer. We provide an inclusive environment and do not discriminate based on race, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Holiday Inn Express participates in E-Verify to confirm the employment eligibility of all new hires.

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers in qualifying roles may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program JOB SUMMARY The overall objective and purpose of the Front Office Agent position are to provide a warm welcome and hospitable service to our guests. The incumbent is responsible for ensuring a seamless arrival and departure experience and respond efficiently to guest requests. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals. CORE RESPONSIBILITIES Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature May assist in housekeeping duties such as cleaning public areas and guest laundry. Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control Process check-ins, check-outs, and room assignments Coordinate with Housekeeping to track readiness of rooms for check-in Communicate parking procedures to guests and visitors and dispatch bell/valet attendants as needed Post guest charges and payments, process no-shows, and adjust disputed charges Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy Verify rate codes and make appropriate adjustments on guest' invoices Block and unblock rooms according to the hotel's need Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette Process and respond to wake-up calls according to the standard operating procedure Notify guests of messages and record them legibly and completely Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied Log guest requests and concerns according to the standard operating procedure. Communicate with departments promptly Solve problems proficiently Demonstrate effective sales techniques to upsell rooms, amenities, and products Maintain a neat and organized work area Maintain the integrity of Company proprietary information and protect Company assets Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications Maintain complete knowledge and comply with company policies and procedures Maintain neat, clean, and professional appearance according to standards Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs. Develop and maintain a positive working relationship and support the team to achieve our goals Attend required training and meetings All other duties as assigned, planned or un-planned KNOWLEDGE, SKILLS, AND ABILITIES Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment Ability to remain calm in various situations, use sound judgment and effectively solve problems Ability to read and interpret documents such as safety rules and procedural manuals Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages Strong written, verbal, and interpersonal skills Comprehensive knowledge of office equipment and property management systems MINIMUM QUALIFICATIONS Bachelor's degree in Business or related training equivalent - required 1+ year of relevant work experience in similar scope and title - required Experience within luxury brand/markets - required Student or graduate of hotel management - preferred SUPERVISORY RESPONSIBILITIES None WORK ENVIRONMENT Must be comfortable working in a shared space, with constant noise, without the use of a private office. Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration. Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice. PHYSICAL DEMANDS While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours daily. Push, pull, and lift up to 50 lbs. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

Job Details 707 - Asheville The Radical Hotel - Asheville, NC Full Time AnyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY The Radical Hotel is not your average stay-it's bold, creative, and unapologetically different. We're looking for a Front Desk Agent who thrives in a high-energy, guest-focused environment and wants to be part of one of Asheville's most dynamic hospitality teams. What You'll Do: Serve as the first point of contact for guests, creating a warm, memorable welcome. Handle check-in, check-out, and reservation processes with efficiency and accuracy. Provide insider knowledge and personalized recommendations on Asheville's best food, art, and culture. Respond to guest inquiries and resolve issues with professionalism, creativity, and care. Collaborate with housekeeping, F&B, and other hotel departments to ensure a seamless guest experience. What We're Looking For: Prior front desk, customer service, or hospitality experience preferred-but not required. Strong communication and problem-solving skills. A genuine passion for creating memorable guest experiences. Comfortable with technology (PMS systems, POS, email, etc.). Positive, team-oriented attitude with flexibility to work evenings, weekends, and holidays. Why Join Us: Be part of a vibrant, one-of-a-kind hotel in the heart of Asheville's River Arts District. Competitive pay and benefits package. Growth opportunities within a creative and expanding hospitality group. A workplace culture that values individuality, authenticity, and fun. If you're ready to bring personality, energy, and care to every guest interaction, we want you on our team. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Prior hospitality experience preferred, but not required. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Ability to read, listens, and communicates effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Stand 95% of shift Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

AT INDIGO ROAD... Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it's what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever. WHY THE FLATIRON HOTEL The 71 room Flat Iron Hotel is an adaptive re-use of Asheville, North Carolina's iconic, downtown landmark, the Flat Iron building which was erected in 1927. The new hotel within the historic Flat Iron will also include a restaurant/cafe, rooftop, speakeasy, banquet space, and shared work space. AS A FRONT DESK AGENT The Flatiron Hotel is seeking a highly motivated and detail-oriented individual to join our front desk team as a Front Desk Agent. In this key role, you will be the first point of contact for our valued guests, playing a vital role in ensuring their comfort and satisfaction throughout their stay. What we will ask of you: Always provide excellent and attentive service to guests. Handle confidential information, including guest records, with a high degree of integrity. Ensure proper credit card and key control policies are followed accurately. Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems. Responsible for knowing hotel emergency procedures. Maintain accurate accounts of cash, and credit transactions. Maintain the integrity of the guests' privacy, including confidentiality of personal information. Process check-ins, check-outs, and room assignments, assist with luggage when necessary. Maintain the integrity of Company proprietary information and protect Company assets. Maintain complete knowledge in the use of all office equipment, and property management systems. Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions. Attend required training and meetings. Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations. Proficiency in Microsoft Word, Outlook and Excel preferred. Requirements Other Duties and Responsibilities: Strive to maintain personal, staff and guest safety. Reporting any incidents in a timely manner. Participates in activities and meetings. Hours Required: Thirty to Forty hours over a five-day period; flexible; days and times may vary based on needs of hotel. Hours based on business volume and needs, most weekends required. All other duties as assigned. Requirements for Success: Must be able to work from 3pm-11pm One or more years of employment in similar position or equivalent preferred Additional education, training, or certification preferred Positive, friendly, and enthusiastic mindset with an excellent record of hotel management Ability to communicate effectively with fellow leaders, managers, employees, and all guests Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions Must be able to work days, nights, weekends and holidays Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is “at will” or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause. The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job Details 390 - Cambria Hotel - Asheville, NCDescription The Front Desk Agent at the Cambria Hotel Downtown Asheville are responsible for the guest registration process and communication of hotel services and promotions. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: Provide exceptional guest service with welcoming greetings, body language, and undivided attention. Hotel check in/check out, ensuring proper credit is received, special requests are noted/fulfilled, and accurate information is established. Record and process reservations and cancellations. Thoroughly complete all guest transactions associated with the Front Desk computer system. Maintain an up-to-date working knowledge of all hotel amenities as well as any special events. Promote and sell special hotel programs, special rate packages, and upgrades when appropriate. Be knowledgeable of all emergency procedures and hotel policies. Accurately maintain house bank and handle all credit cards and cash according to hotel policies and procedures. Follow set procedures on postings, charges, credit cards, and refunds. Answer the telephone in a professional manner and assist guests with any questions, directions to the property, etc. Other duties as assigned by supervisor. JOB REQUIREMENTS: One year hotel front desk experience preferred but not required. Excellent guest service skills. Proficiency in the English language both verbal and written. Organizational skills including follow-through, problem solving and communication. Ability to stand for hours at a time. Must be able to work all shifts AM and PM, Holidays and Weekends. Who We Are Under the leadership of Founder Antonio O. Fraga and Son Alexander W. Fraga, FIRC Group, Inc. has established a distinguished reputation within Asheville and the surrounding area for providing careers and growth opportunities for so many. Our businesses include the Cambria Hotel Downtown Asheville, Haywood Park Hotel, Country Inn & Suites at Westgate, Isa's French Bistro, and Hemingway's Cuba Restaurant. This fall we will be opening Hola Restaurant featuring Spanish cuisine in the heart of downtown Asheville and we've begun a multi-use project called Main Street in Enka Village featuring a fourth hotel and restaurant, retail space, and condominiums. To date, we are 185 strong providing great memories through hotel and culinary experiences. Come join our team as we continue to grow! Work / Life Balance Our company values and appreciates your investment of time and dedication to its success. Here are programs to reciprocate for your time away from work: Paid Vacation for full-time associates Paid Personal Time Off for all associates Paid Holidays following 90 days of employment for all associates We Care For You FIRC Group, Inc. sponsors an affordable, comprehensive benefits program for full-time employees that includes medical, dental, and vision plans. Downtown Parking We provide associate parking, alleviating your need to find costly parking on your own. Career Development We provide the training needed to set you up for success, the coaching and performance feedback to sharpen your skills, and the encouragement to strive for your goals. Many of our current leaders once started as newcomers to hospitality.

Job Description Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality! Why join our Front Office team? $17.00 per hour starting pay Outstanding medical, dental, and vision benefits coverage 401k retirement plan with employer matching program Opportunities to earn e-tips directly from guests and clients Parental leave with up to 6 weeks available for birth, adoption, and fostering Hilton brand hotel discounts for you, your family, and your friends Fun wellness employee program with annual bonus of up to $600 YMCA membership monthly discount Paid time off and paid holidays Friendly and supportive work environments Incredible employee learning and growth opportunities Exciting employee events and activities As a Front Desk Agent, you will: Represent the hotel through all stages of a guests' stay, from check-in to check-out Accommodate guest requests whenever possible Assign and register guests to available rooms Coordinate room status with our other hotel teams Familiarize yourself with all Biltmore Farms policies, procedures, and facilities Be a considerate, creative, and confident concierge Must be able to work a flexible schedule including weekends and holidays Essential Elements As a Biltmore Farms Front Desk Agent, you are more than just a welcoming presence, you are the first impression our guests have to our hotel and to our city. We are all a team at Biltmore Farms Hotels and together we each as one to welcome our guests like family. Working as a team will be key to your success. This position will require tact, diplomacy, grace, and patience. Education & Experience High School graduate or equivalent. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guest who visit the workplace. Previous hotel-related experience desired. Knowledge Be professional in all dealings with guests and co-workers. Identify problems and review information. Must be able to use math skills to solve problems quickly and correctly. Concentrate and not be distracted while performing a task. Must be able to multi-task. Anticipate guest needs. Be aware of others' actions and reactions and understand possible causes. Post Offer / Pre-Employment: For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful. NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information. AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener mas informacion. Job Posted by ApplicantPro

Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks. Don't miss out on this fantastic opportunity to work with a successful and growing company. Apply now and be part of our journey to success. At Hilton Grand Vacations our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. We are looking for a Front Desk Clerk to join our team! In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. Schedule details: This position is typically from 2pm - 10 pm. Holidays and weekends Why do Team Members Like Working for us: * Positive team environment. * Recognition Programs and Rewards * Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates * Employee Assistance Program. * 401(k) program with company match. * Paid time off and Paid Sick Days * Employee stock purchase program * Tuition reimbursement programs * Numerous learning and advancement opportunities * And much more! What will I be doing: * Greets guests and owners on arrival. * Check in/out guests. * Generates folio and collects payments. * Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. * Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information. * Answering phones and directing calls. * Other duties as assigned. What are we looking for: * Previous customer service experience. * Cash handling experience, preferred. * A professional demeanor. * Basic computer skills. * Proficient English language, both verbally and in writing. * Ability to multi-task responsibilities and prioritize. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. * Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What will I be doing: * Greets guests and owners on arrival. * Check in/out guests. * Generates folio and collects payments. * Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. * Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information. * Answering phones and directing calls. * Other duties as assigned. What are we looking for: * Previous customer service experience. * Cash handling experience, preferred. * A professional demeanor. * Basic computer skills. * Proficient English language, both verbally and in writing. * Ability to multi-task responsibilities and prioritize. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities. Omni Grove Park Inn and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match. Job Description The Spa Front Desk Agent is responsible for the reception area at The Spa which includes: the greeting of all guests; answering phone calls; assisting guests with questions regarding Spa services, Spa products and The Omni Grove Park Inn; booking and adjusting appointments; checking the guest into the computer system and charging for services. The Spa Front Desk Agent is also responsible for filling in at The Spa Boutique and preparing next day paperwork. The Front Desk Agent receives an hourly rate and a portion of the service charge, equaling $19.00 - $22.00/hr. Responsibilities Perform guest check-in responsibilities, include billing for their services and reviewing guest's itinerary. Acknowledge and greet everyone who enters and leaves The Spa. Greet guests by their proper name. Thank each guest as they depart, inquire about their stay. Confirm appointments and call late or no-show guests and respond accordingly. Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service. Up-sell, cross-sell, and pre-sell The Spa's services and products. Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise Become proficient with Resort Suite software in order to accurately book, change and cancel appointments. Qualifications Previous customer service experience is required. High school diploma or equivalent. Must be able to communicate effectively in a professional business environment. Must have the ability to stand for 7 hours per day. Ability to lift, carry, push, pull 30 lbs. Must be able to work a schedule including weekends and holidays.

JOIN OUR TEAM Position: Front Desk Administrator (Full-Time) Job Type: Full-Time Primary Hours: Mon-Thurs 10:30-7:00 Friday 8-4:30 Employment Type: Full-Time We invite you to join a cohesive, highly reputable team with a mission to care for our patients, each other, and the community. Company Story Delivering clinical excellence for over 20 years. SEPT Physical Therapy is part of Advance Rehabilitation Management Group, a therapist-owned company, providing exceptional rehabilitation services since 1998. Our physical therapist-owned practice has been providing exceptional physical therapy services in the beautiful mountains of Western North Carolina since 1999. We have 9 private-practice clinics and manage 5 contract satellite outpatient clinics. We work together. We have a strong, collaborative team of therapy professionals committed to working together. If you are searching for a fantastic team to join and develop your clinical skills with, we would love to support you. Clinicians should work in an environment where they feel valued, heard, and equipped to grow in their careers. Our patients are what drives us. We treat each patient as we would want ourselves and our families to be treated. We are committed to providing the most personalized and skilled physical therapy service possible in a warm and friendly environment. Job Overview & Work Site Job Overview: As a Front Desk Administrator, you'll play a crucial role within our outpatient services team, focusing on delivering outstanding customer service. Your responsibilities encompass warmly greeting and assisting patients, managing check-ins and check-outs, handling co-pays, verifying insurance coverage, scheduling and confirming appointments, and efficiently processing new therapy referrals. Additionally, you'll coordinate the commencement of care with our therapy staff while ensuring a seamless and timely experience for our patients. Key Responsibilities: Provide exceptional customer service, managing patient interactions both in-person and over the phone. Handle administrative duties including, but not limited to, appointment scheduling, registration verification, and payment processing. Maintain staff productivity by effectively managing therapists' schedules. Act as a liaison between therapy staff, billing office, and MD offices. Benefits Benefits for Full-Time Employees include but are not limited to: Medical/Dental/Vision insurance 401K with 50% employer match up to 6% per check Paid holidays Paid time off Full-time benefit options start at 30 hours per week Company-paid employee life insurance Voluntary life insurance options Short and long-term disability options Employee assistance program (including mental health services) License & Experience Skills Required: Proficiency in Microsoft Office (Word, Excel, Outlook). Highly organized and skilled in managing schedules. Ability to multitask and meet clinic scheduling goals. Excellent interpersonal skills, demonstrating initiative, good judgment, and attention to detail. Strong customer service skills, both in-person and over the phone. Proficient typing skills. Qualifications & Experience: High school graduate; additional education (college or healthcare technical school) preferred. 1-2 years experience in a front office setting (healthcare environment preferred but not mandatory). Motivated team player with a proactive work attitude and ability to work with minimal supervision. Min USD $17.00/Hr. Max USD $20.00/Hr.

Your experience matters Haywood Regional Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. By joining our team, you're embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. More about our team Join our team at the Health & Fitness Center. Our dedicated team of exercise specialists, certified instructors and trainers support the needs of our community. We have a wide variety of positions within our 54,000 square foot facility. This position works closely with all areas within the facility to serve the needs of our members. Teamwork, critical thinking and compassionate service are important as we deliver high quality programs and services for the members, patients and guests. How you'll contribute A Front Desk Representative who excels in this role: Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy. Greet patients and handle check-in/check-out process, including use of Clockwise system Enter demographics and scan patient information into EMR and properly log patient into system Verify patient demographic and insurance information, updating as needed Collect patient payments Answer and respond to inquiries; forward messages from patients, pharmacies, and other providers to clinical staff according to company protocol Maintain accurate accounting of cash drawer during shift Call patients to follow up on their visit to MAUC, as needed Maintain cleanliness and functionality of office, particularly lobby and registration area Why join us We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: Comprehensive Benefits: Tailored benefit options for PRN employees, and more. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. Health & Fitness Center Access ************************************************************************** What we're looking for Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Ability to read, write, and perform basic mathematical functions. Minimum Education High school diploma or equivalent is required Excellent interpersonal skills to effectively and courteously handle patient and family interactions and interactions with other staff. Technology proficiency: familiarity with the use of Microsoft Office Suite; ability to utilize practice management, EMR, and Clockwise software accurately and efficiently. Organized, detail-oriented, and able to work well under pressure. Efficient and accurate completion of daily tasks and data entry. Professional appearance and manner. More about Haywood Regional Medical Center Haywood Regional Medical Center (HRMC) is a 154-bed acute hospital and includes 11 multi-specialty clinics that have been offering exceptional care to the Haywood County community for over 97 years. The campus, located in Clyde, is also home to the 54,000 square foot Haywood Regional Health & Fitness Center, and the 44,000 square foot Outpatient Care Center. HRMC also operates two urgent care centers in the county. We are proud to be recognized for an “A” hospital safety grade from The Leapfrog Group, The Joint Commission National Quality Approval, Screening Center of Excellence with Lung Cancer Alliance, accredited Chest Pain Center from American College of Cardiology, and Center of Excellence from Addario Lung Cancer Foundation. EEOC Statement “Haywood Regional Medical Center is an Equal Opportunity Employer. Haywood Regional Medical is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.” Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks. Don't miss out on this fantastic opportunity to work with a successful and growing company. Apply now and be part of our journey to success. At Hilton Grand Vacations our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. We are looking for a Front Desk Clerk to join our team! In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. Schedule details: This position is typically from 2pm - 10 pm. Holidays and weekends Why do Team Members Like Working for us: Positive team environment. Recognition Programs and Rewards Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates Employee Assistance Program. 401(k) program with company match. Paid time off and Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities And much more! What will I be doing: Greets guests and owners on arrival. Check in/out guests. Generates folio and collects payments. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information. Answering phones and directing calls. Other duties as assigned. What are we looking for: Previous customer service experience. Cash handling experience, preferred. A professional demeanor. Basic computer skills. Proficient English language, both verbally and in writing. Ability to multi-task responsibilities and prioritize. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. *Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. What are we looking for: Previous customer service experience. Cash handling experience, preferred. A professional demeanor. Basic computer skills. Proficient English language, both verbally and in writing. Ability to multi-task responsibilities and prioritize. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. What will I be doing: Greets guests and owners on arrival. Check in/out guests. Generates folio and collects payments. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information. Answering phones and directing calls. Other duties as assigned.

Description Guest Service Representative DIVISION: Marketing DEPARTMENT: Caesars Rewards GRADE/FLSA STATUS: H9 - Non-Exempt BADGE TYPE/COLOR: Work Permit - Peach REPORTS TO: Supervisor, Box Office SUPERVISES: N/A JOB SUMMARY: Assist in the execution of entertainment performances, casino promotions, special events, and resort functions in various locations. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist with seating, queuing, ticketing, and set up for concerts, promotions, and special events Greet and direct guests in a friendly and outgoing manner Issue/scan tickets and direct guests in various locations Explain and answer questions regarding the property, entertainment performances, promotions, special events, and the benefits of the Caesars Rewards program Create fun and excitement for guests while displaying spotlight behaviors and maintaining an upbeat and positive attitude Participate as a Team Member by providing any constructive input and suggestions in a respectful manner Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Perform other duties as required Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values MINIMUM QUALIFICATIONS: A high school diploma or GED is required Must demonstrate the following essential knowledge and skills: Excellent guest service skills Excellent interpersonal and communication skills Proficient computer skills with knowledge of Microsoft applications Ability to operate in a fast-paced environment Willing to learn and be adaptable Neat, professional appearance with excellent personal hygiene Ability to get along with co-workers and work as a contributing member of a team Ability to receive and accept direction and instruction in a positive and cooperative manner PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS: Must be physically mobile with reasonable accommodations Must be able to move in and around the casino floor Must be able to stand for an extended period, up to and including the entirety of one's shift Must be able to stoop, bend, reach, kneel, twist, grip items, and lift and carry up to 40 pounds Must be able to work at a fast pace and in stressful situations Must be able to read, write, speak, and understand English Must be able to respond to visual and aural cues Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke Must be able to work a flexible schedule, including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casinos reserves the right to change the above job description whenever necessary. 9.25.25