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The differences between noc analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a support analyst has an average salary of $75,989, which is higher than the $54,953 average annual salary of a noc analyst.
The top three skills for a noc analyst include servers, network operations and troubleshoot. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| NOC Analyst | Support Analyst | |
| Yearly salary | $54,953 | $75,989 |
| Hourly rate | $26.42 | $36.53 |
| Growth rate | 5% | 10% |
| Number of jobs | 36,258 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 62% |
| Average age | 45 | 42 |
| Years of experience | - | 2 |
A Network Operation Center (NOC) analyst works on ensuring the stability and working order of all network connections used in a company. The position is essential for companies that require fast-paced communication in both internal and external affairs. Companies like customer support centers, online services, and the like require someone who will inspect, monitor, troubleshoot, and upgrade all vital network and IP connections used in a company. A network operation center analyst should be highly knowledgeable in network engineering and relative fields of study.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Noc analysts and support analysts have different pay scales, as shown below.
| NOC Analyst | Support Analyst | |
| Average salary | $54,953 | $75,989 |
| Salary range | Between $41,000 And $72,000 | Between $50,000 And $114,000 |
| Highest paying City | Washington, DC | Jersey City, NJ |
| Highest paying state | Idaho | New Jersey |
| Best paying company | Motorola Solutions | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between a noc analyst and a support analyst in terms of educational background:
| NOC Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between noc analysts' and support analysts' demographics:
| NOC Analyst | Support Analyst | |
| Average age | 45 | 42 |
| Gender ratio | Male, 87.3% Female, 12.7% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.2% Unknown, 4.5% Hispanic or Latino, 14.3% Asian, 10.2% White, 60.5% American Indian and Alaska Native, 0.3% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |