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The differences between noc analysts and technical support engineers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a technical support engineer has an average salary of $85,716, which is higher than the $54,953 average annual salary of a noc analyst.
The top three skills for a noc analyst include servers, network operations and troubleshoot. The most important skills for a technical support engineer are technical support, customer service, and troubleshoot.
| NOC Analyst | Technical Support Engineer | |
| Yearly salary | $54,953 | $85,716 |
| Hourly rate | $26.42 | $41.21 |
| Growth rate | 5% | 10% |
| Number of jobs | 36,258 | 184,542 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 63% |
| Average age | 45 | 42 |
| Years of experience | - | 2 |
A Network Operation Center (NOC) analyst works on ensuring the stability and working order of all network connections used in a company. The position is essential for companies that require fast-paced communication in both internal and external affairs. Companies like customer support centers, online services, and the like require someone who will inspect, monitor, troubleshoot, and upgrade all vital network and IP connections used in a company. A network operation center analyst should be highly knowledgeable in network engineering and relative fields of study.
A technical support engineer is responsible for responding to customer issues, providing immediate resolutions to their system issues through remote assistance. Technical support engineers must have strong knowledge of software and hardware applications to diagnose system defects and process troubleshooting. They also assist customers with the installation of programs and updates to improve system performance, escalating high-level concerns to appropriate internal technology teams. A technical support engineer must have strong command with technical systems, as well as excellent communication and time-management skills to understand clients' issues while documenting procedures.
Noc analysts and technical support engineers have different pay scales, as shown below.
| NOC Analyst | Technical Support Engineer | |
| Average salary | $54,953 | $85,716 |
| Salary range | Between $41,000 And $72,000 | Between $61,000 And $119,000 |
| Highest paying City | Washington, DC | San Francisco, CA |
| Highest paying state | Idaho | Washington |
| Best paying company | Motorola Solutions | Meta |
| Best paying industry | Technology | Technology |
There are a few differences between a noc analyst and a technical support engineer in terms of educational background:
| NOC Analyst | Technical Support Engineer | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 63% |
| Most common major | Business | Electrical Engineering |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between noc analysts' and technical support engineers' demographics:
| NOC Analyst | Technical Support Engineer | |
| Average age | 45 | 42 |
| Gender ratio | Male, 87.3% Female, 12.7% | Male, 83.3% Female, 16.7% |
| Race ratio | Black or African American, 10.2% Unknown, 4.5% Hispanic or Latino, 14.3% Asian, 10.2% White, 60.5% American Indian and Alaska Native, 0.3% | Black or African American, 9.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.0% White, 54.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |