Customer Experience Manager - Victoria's Secret - Plaza Del Caribe - Ponce, PR
VSCO 4.3
Office manager job in Ponce, PR
Customer Experience Manager - Victoria's Secret - Plaza Del Caribe - Ponce, PR - (04F87) Description A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.
Primary Responsibility:
The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
Leading and demonstrating company values within the store.
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
Conducting associate observations and associate coaching.
Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
Linking results to behaviors and actions to drive top-line sales.
Independently managing labor hours within the store to drive top line sales and profit.
Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
Demonstrating and leading company policy and procedures.
Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position. Posted Salary Minimum: $20.90 Posted Salary Maximum: $29.00 (US Dollar (USD) VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location. Qualifications: Passion for Victoria's Secret Brand.Ability to improve customer satisfaction and drive customer loyalty.Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.A sense of self-awareness with an interest in seeking feedback to improve and develop.Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.Ability to monitor/track progress and incorporate feedback into decision-making.Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.Experience with influencing cross-functional partners in informal and formal settings to get things done.Ability to work nights, weekends, and a flexible schedule.Ability to stand for long periods and frequently bend, kneel, and lift.Ability to use technology (headsets, mobile devices, computers).3+ years of retail leadership experience preferred.We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States. Veterans receive preference in hiring pursuant to applicable law. Primary Location: United States-Puerto Rico-PonceWork Locations: ***********8/Plaza Del Caribe PLAZA DEL CARIBE-50835 2050 Ponce By-Pass Ponce 00717Job: Field ManagementOrganization: VS StoreSchedule: RegularShift: StandardEmployee Status: ManagerJob Type: Full-time Job Level: Day JobJob Posting: Jan 5, 2026, 1:53:10 PM: :
$20.9-29 hourly Auto-Apply 8d ago
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Enterprise Customer Account Manager
UKG 4.6
Office manager job in San Juan, PR
**Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
**About the Team:**
Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers' goals with our broad set of products. We pride ourselves on fostering a supportive and innovative environment where every team member is encouraged to contribute their unique skills and expertise. Together, we strive to exceed customer expectations and drive significant business growth.
**About the Role:**
The Enterprise Customer Account Manager will be focused on selling into Enterprise Services and Distribution named accounts in an assigned geographic territory. This position requires an individual who can successfully build and grow existing customer relationships selling our full suite of products. A successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives.
**Key Responsibilities:**
+ Strengthen and expand customer relationships through regular and frequent face-to-face interactions designed to drive sales growth.
+ Attend industry events, trade shows, and conferences relevant to your customer base.
+ Proactively develop, utilize, and maintain a deep understanding of the customer's industry.
+ Advise, consult, and support customers on best and next practices in the utilization and expansion of services.
+ Develop and maintain a "greenspace" heatmap and run strategic sales campaigns to drive pipeline and bookings in assigned accounts.
+ Collaborate with internal stakeholders to develop and maintain Annual Account Plans and Relationship Maps for each assigned account.
+ Build strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
+ Leverage your sales management team, UKG executive sponsors, and in-person meetings to strengthen these relationships.
+ Conduct at least two in-person business reviews with the customer annually, covering adoption, support, and roadmap discussions.
+ Share new product offers and innovations during business reviews to drive sales.
+ Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams.
+ Maintain accuracy of account contacts and sentiment in SFDC, including a rolling four-quarter pipeline.
**Basic Qualifications:**
+ At least 8 years of experience driving full cycle sales management process
+ Proven experience with a mix of transactional and strategic deals, ranging from 9-12 month sales cycles.
+ Demonstrated ability to consistently exceed a $1 million+ quota year over year, maintaining a pipeline three times the quota.
+ Experience selling SaaS solutions, preferably in HCM, WFM, Payroll, or ERP
**Preferred Qualifications:**
+ Proven track record of building and growing customer relationships in an Enterprise territory.
+ Experience building strong executive relationships (CHRO, CIO, CFO, COO, etc.) across the account.
+ Strong consultative selling skills with the ability to understand customer/prospect business requirements.
+ Excellent communication and presentation skills.
+ Ability to work collaboratively with internal stakeholders and leverage executive relationships.
+ Experience with Sandler, Challenger, Powerbase Selling methodology or similar Sales methodology
+ Superior negotiation, written and verbal communication skills
+ Up to 50% travel
**Equal Opportunity Employer: **
UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
View The EEO Know Your Rights poster (************************************************************************************************** and its **supplement** .
UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** .
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
**Disability Accommodation in the Application and Interview Process:**
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** .
**Pay Transparency:**
The base salary range for this position is $170,000 annually; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ***************************
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
$35k-58k yearly est. 32d ago
Manager, Claims
Wm 4.0
Office manager job in San Juan, PR
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
**I. Job Summary**
Manages activities and staff in identifying and quantifying risk of loss, and controls "claims cost" through the management, control and evaluation of expenditures associated with loss.
**II. Essential Duties and Responsibilities**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
+ Designs, implements and manages systems for effective claims handling with consideration given to reporting procedures, investigation, evaluation, reserving and recording practices to control "cost of loss".
+ Supervises loss adjusting firms to ensure satisfactory levels of service, favorable settlement and suitable pricing.
+ Coordinates communications between property underwriters and locations relating to loss control recommendations, ensuring all recommendations are evaluated.
+ In the event of a property loss, evaluates, documents and negotiates the settlement of the collectible property claim, ensuring compliance with statutory and policy requirements.
+ Analyzes and identifies State Regulations regarding the Company insurance program to ensure compliance with those regulations.
**III. Supervisory Responsibilities**
The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:
+ Direct and indirect supervision of full-time employees.
**IV. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
+ Required: Bachelor's Degree, or equivalent experience, in Human Resources, Business Administration or similar area of study, and seven to ten years previous experience.
+ Preferred: Master's Degree, or equivalent experience, in Human Resources, Business Administration or similar area of study, and seven to ten years previous experience.
B. Certificates, Licenses, Registrations or Other Requirements
+ None required.
C. Other Knowledge, Skills or Abilities Required
+ None required.
**V. Work Environment**
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
+ Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
+ Required to exert physical effort in handling objects less than 30 pounds rarely;
+ Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
+ Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
+ Normal setting for this job is: office setting.
**Benefits**
At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
The expected base pay range for this position across the U.S. is $108,000.00 - $120,000.00 . This range
represents a good faith estimate for this position. The specific salary offered to a successful candidate may be
influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.
If this sounds like the opportunity that you have been looking for, please click "Apply".
Equal Opportunity Employer: Minority/Female/Disability/Veteran
$108k-120k yearly 3d ago
Manager, CXO Experiences & Community
Rubrik 3.8
Office manager job in San Juan, PR
**About Team & About Role:** Rubrik is revolutionizing data security with Zero Trust Data Protection, enabling organizations to safeguard their most critical assets from cyber threats, operational disruptions, and data loss. As the leader in data security and cloud management, Rubrik empowers enterprises to simplify and secure their digital infrastructure.
Rubrik is seeking a CXO Experiences & Community Manager to support the development and execution of high-impact executive engagement programs that deepen Rubrik's relationships with CIOs, CISOs, and other senior leaders. Reporting to the Director, CXO Experience and Community, the role is responsible for designing and delivering exclusive CXO experiences that drive strategic dialogue, accelerate trust, and reinforce Rubrik's position as a leader in cyber resilience.
**What You'll Do:**
+ CXO engagement strategy: Participate in the development and execution of a global strategy for immersive and differentiated executive experiences that enhance Rubrik's relationships with top IT and security leaders.
+ CXO community: Cultivate and nurture Rubrik's global stakeholder CXO community of CIOs, CISOs, CDOs, and CTOs.
+ CXO database: Partner with the CXO Transformation team to lead the development of Rubrik's CXO database which includes a Speaker's Bureau, CXO Mapping Tool, and a CXOs-on-the-Move framework.
+ Content & insight development: Work cross-functionally to develop strategic discussion topics, executive briefs, and thought-provoking content that drive meaningful CXO conversations.
+ Strategic relationship building: Strengthen long-term CXO relationships by creating an engagement model that fosters trust, advocacy, and ongoing collaboration.
+ Cross-functional collaboration: Partner closely with sales, product management, customer success, and marketing teams to ensure CXO experiences are aligned with go-to-market priorities and sales motions.
+ Impact measurement: Establish clear KPIs and success metrics to assess the business impact of executive experiences, ensuring continuous improvement and alignment with corporate objectives.
**Experience You'll Need:**
+ +8 years of experience in executive engagement, strategic programs, or high-profile event management within the enterprise IT or cybersecurity industry. +5 years of CXO experience.
+ Proven ability to design and execute executive experiences that drive business impact and strengthen CXO relationships.
+ Deep understanding of IT and security leadership priorities, enterprise transformation trends, and industry challenges.
+ Strong executive presence with the ability to engage and influence senior leaders.
+ Exceptional program management and cross-functional collaboration skills.
+ Strong track record of communicating clearly across multiple channels and efficiently managing concurrent projects.
+ Strong executive presence with the ability to engage senior leaders.
+ Demonstrates strength in delivering clear, effective communication across varied formats while successfully managing multiple projects in dynamic, fast-paced settings.
+ Strong written and verbal communication skills, with a proven ability to manage details and seamlessly coordinate across diverse stakeholders.
+ Experience delivering high-quality programming both independently and collaboratively.
**Inclusion @ Rubrik:**
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
+ Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
+ Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
+ Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
**About Rubrik:**
Rubrik is a rapidly expanding global company headquartered in Silicon Valley, revolutionizing data protection and management in the emerging hybrid and multi-cloud world. We are a leader in cloud data management (******************************************************** , enabling enterprises to maximize value from data that is increasingly fragmented across data centers and the cloud. Enterprises choose Rubrik to help develop ransomware remediation strategies, simplify backup and recovery, accelerate cloud adoption, and enable automation at scale. We've been recognized as a Forbes Cloud 100 Company and as a LinkedIn Top 10 startup.
Linkedin (******************************************************************** | Twitter (****************************** | RUBRIK (*********************** |
\#LI-Remote
The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
US (SF Bay Area, DC Metro, NYC) Pay Range
$114,600-$155,000 USD
The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
US2 (all other US offices/remote) Pay Range
$114,600-$155,000 USD
**Join Us in Securing the World's Data**
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
Linkedin (******************************************************************** | X (formerly Twitter) (****************************** | Instagram (************************************* | Rubrik.com
**Inclusion @ Rubrik**
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
**Our inclusion strategy focuses on three core areas of our business and culture:**
+ Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
+ Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
+ Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
**Equal Opportunity Employer/Veterans/Disabled**
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at ************* if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW (***********************************************************************************************
NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
$114.6k-155k yearly 3d ago
Customer Experience Manager - Victoria's Secret - Plaza Del Caribe - Ponce, PR
Victoria's Secret 4.1
Office manager job in Ponce, PR
A Victoria's Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager. Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:
Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
* Leading and demonstrating company values within the store.
* Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
* Conducting associate observations and associate coaching.
* Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
* Linking results to behaviors and actions to drive top-line sales.
* Independently managing labor hours within the store to drive top line sales and profit.
* Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
* Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
* Demonstrating and leading company policy and procedures.
* Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
* This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
Click here for benefit details related to this position.
Minimum Salary: $20.90
Maximum Salary: $29.00
VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.
Qualifications
* Passion for Victoria's Secret Brand.
* Ability to improve customer satisfaction and drive customer loyalty.
* Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
* A sense of self-awareness with an interest in seeking feedback to improve and develop.
* Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
* Ability to monitor/track progress and incorporate feedback into decision-making.
* Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
* Experience with influencing cross-functional partners in informal and formal settings to get things done.
* Ability to work nights, weekends, and a flexible schedule.
* Ability to stand for long periods and frequently bend, kneel, and lift.
* Ability to use technology (headsets, mobile devices, computers).
* 3+ years of retail leadership experience preferred.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance.
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.
Veterans receive preference in hiring pursuant to applicable law.
$20.9-29 hourly 22d ago
Manager Customer Experience
The Hertz Corporation 4.3
Office manager job in San Juan, PR
We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations.
This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success.
This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands.
The starting salary for this role is $100K, commensurate with experience.
**What You'll Do:**
+ Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints
+ Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences
+ Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions
+ Identify and prioritize CX breakdowns through VOC, operational data, and field feedback
+ Act as the first point of contact for field leaders on CX-related challenges and opportunities
+ Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product
+ Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders
+ Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs
+ Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement
**What We're Looking For:**
+ Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred
+ 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams
+ Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey
+ Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles
+ Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in
+ High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike
+ Systems thinker with the ability to balance customer empathy with business impact
+ Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business
**What You'll Get:**
+ 40% off any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching.
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
$26k-40k yearly est. 60d+ ago
Administrative Manager
Legends Global
Office manager job in Puerto Rico
ASM Global the leader in privately managed public assembly facilities, has an excellent opening for the Administrative Manager at Coliseo de Puerto Rico.
The position is responsible to schedule and supervise personnel, subcontractors and daily activities involved in the successful execution of events and maintenance of the facilities by performing the following duties personally or through subordinate supervisors.
Essential Duties
A Manage and supervise the ASM Maintenance software program, Altum. Including, but not limiting to update existing database, produce data reports, analyze trends, and recommends accordingly
Interview, hires and train administrative employees
Train and supervise employees in Maintenance Program.
Coordinates Information Technology personnel and Work orders.
Manage projects as required, either using contractors or internal personnel to complete it. Coordinates and oversees projects as required
Manage building contractors as required. Negotiation of certain building contracts. Ensure contract compliance
Assist Director of Operations on both operational and capital budgeting process
Coordinate operations activities with other departments and show related contractors
Ensures clear, concise, pertinent, and timely communication to and from other departments to plan and execute efficiently
Manage and implement facility rules, regulations, policies, and procedures including, but not limited to OSHA, ADA, SDS and maintenance logs. Ensure operations and set up comply with the local and National Fire Code
Procures services, repairs and supplies transactions through both bid and negotiated processes ensuring compliance with company policy
Manage and plans with outside vendors and contractors work to assure compliance with safety programs
Investigates, analyzes, and resolves operational problems and complaints
Knows and ensures all laws codes, ordinances, policies, procedures, risk management efforts, safety precautions, rules/regulations and emergency procedures are followed and develops programs to ensure trainings for employees as needed.
Manage the process of compliance of participation of the Green Building Program. Ensure properly reporting
Gather information and compile the monthly and quarterly reports as required.
Performs other duties as assigned by the Director of Operations.
Supervisory Responsibilities
Directly supervises employees in the Operations Department. Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's Degree (BA) from four-year college or university
2 years related experience in similar position
Or equivalent combination of education and experience
Experience in project management and contract administration required
Experience in building maintenance concepts and procedures
Skills and Abilities
Excellent verbal, written and interpersonal skills essential
Familiarity with OSHA, ADA and related state and federal regulations required
Demonstrated technical knowledge of building maintenance and control functions is preferred.
Able to work flexible schedules, including weekends, nights, and holidays.
Assess situations exercising decision-making authority.
Must be able to speak, read, and write Spanish and English
Computer Skills
Proficient in MS Office Word, Excel, Power Point and Outlook
Proficient in Building Maintenance System
Certificates, Licenses, Registrations
No certifications are required.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor
$50k-76k yearly est. Auto-Apply 60d+ ago
Passport Support Manager
CGI Technologies and Solutions, Inc. 4.5
Office manager job in San Juan, PR
**Category:** Leadership and Management Roles ** J1225-1866 **Employment Type:** Full Time ** The Passport Support Manager is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The Passport Support Manager shall liaise with DOS staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority.
This position is located in San Juan, Puerto Rico.
**Your future duties and responsibilities:**
Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards
. Responsible for Daily Reporting (see PWS Section C.4. Deliverables) and with input from the Government Management staff, the Passport Support Manager assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads
. Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards
. Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
. Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services
. Conduct continuous improvement activities to realize improved service delivery capabilities and performance
. Promote innovation, efficiency, and effectiveness
. Resolve problems with minimal disruption to the activities being performed under the contract.
. Respond rapidly to surge requests and provide the appropriate levels of qualified staff
. Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies
. May be requested to provide formal and informal briefings to visitors or at off-site conferences
. Support USG in ongoing studies and evaluations
. Ensure satisfactory conformance with contract provisions and performance metrics
. When assigned to a smaller Agency, the Passport Support Manager will be required to perform cashier closeout duties. Closeout duties such as: verify that the fee matches the type of application submitted, deposit the moneys into a bank designated by DOS, enter deposits into banking system (i.e. OTC
. Manager must foster an open environment that aligns with CGI Fed
**Required qualifications to be successful in this role:**
. Bachelor's Degree, and;
. Eight (8) years of progressive management experience in a production or office environment, including;
. Four (4) years managing a team the size and scope of the Passport Center or Agency assigned, including;
. Four (4) years managing seasonal/temporary work force, including;
. Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook
. Due to the nature of government contracts, the ability to obtain and maintain a Secret clearance is required. U.S. Citizenship is required.
Desired qualifications/non-essential skills required:
- PMP Certification
- Bilingual proficiency in Spanish and English is highly desirable.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $63,700.00 - $156,700.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
\#CGIFederalJob
\##LI-LS1
\#PassportUS
**Skills:**
+ Customer Service & Support
+ Detail-oriented
+ Operations Management
**What you can expect from us:**
**Together, as owners, let's turn meaningful insights into action.**
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_****************** . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. **Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.**
We make it easy to translate military experience and skills! Clickhere (*************************** to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
$63.7k-156.7k yearly 21d ago
Administrative Manager
Legends 4.3
Office manager job in Puerto Rico
ASM Global the leader in privately managed public assembly facilities, has an excellent opening for the Administrative Manager at Coliseo de Puerto Rico. The position is responsible to schedule and supervise personnel, subcontractors and daily activities involved in the successful execution of events and maintenance of the facilities by performing the following duties personally or through subordinate supervisors.
Essential Duties
* A Manage and supervise the ASM Maintenance software program, Altum. Including, but not limiting to update existing database, produce data reports, analyze trends, and recommends accordingly
* Interview, hires and train administrative employees
* Train and supervise employees in Maintenance Program.
* Coordinates Information Technology personnel and Work orders.
* Manage projects as required, either using contractors or internal personnel to complete it. Coordinates and oversees projects as required
* Manage building contractors as required. Negotiation of certain building contracts. Ensure contract compliance
* Assist Director of Operations on both operational and capital budgeting process
* Coordinate operations activities with other departments and show related contractors
* Ensures clear, concise, pertinent, and timely communication to and from other departments to plan and execute efficiently
* Manage and implement facility rules, regulations, policies, and procedures including, but not limited to OSHA, ADA, SDS and maintenance logs. Ensure operations and set up comply with the local and National Fire Code
* Procures services, repairs and supplies transactions through both bid and negotiated processes ensuring compliance with company policy
* Manage and plans with outside vendors and contractors work to assure compliance with safety programs
* Investigates, analyzes, and resolves operational problems and complaints
* Knows and ensures all laws codes, ordinances, policies, procedures, risk management efforts, safety precautions, rules/regulations and emergency procedures are followed and develops programs to ensure trainings for employees as needed.
* Manage the process of compliance of participation of the Green Building Program. Ensure properly reporting
* Gather information and compile the monthly and quarterly reports as required.
* Performs other duties as assigned by the Director of Operations.
Supervisory Responsibilities
Directly supervises employees in the Operations Department. Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
* Bachelor's Degree (BA) from four-year college or university
* 2 years related experience in similar position
* Or equivalent combination of education and experience
* Experience in project management and contract administration required
* Experience in building maintenance concepts and procedures
Skills and Abilities
* Excellent verbal, written and interpersonal skills essential
* Familiarity with OSHA, ADA and related state and federal regulations required
* Demonstrated technical knowledge of building maintenance and control functions is preferred.
* Able to work flexible schedules, including weekends, nights, and holidays.
* Assess situations exercising decision-making authority.
* Must be able to speak, read, and write Spanish and English
Computer Skills
* Proficient in MS Office Word, Excel, Power Point and Outlook
* Proficient in Building Maintenance System
Certificates, Licenses, Registrations
* No certifications are required.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor
$53k-72k yearly est. 11d ago
Office Manager
FTE 4.1
Office manager job in Puerto Rico
Managers plan, direct, and coordinate supportive services of an organization, such as recordkeeping, mail distribution, telephone operator/receptionist, and other office support services.
$53k-70k yearly est. 60d+ ago
Office Manager
Rio Mar Hospitality Management
Office manager job in Puerto Rico
Job
$37k-57k yearly est. Auto-Apply 22d ago
Assistant Service Manager
Icahn Automotive 4.2
Office manager job in San Juan, PR
Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
Duties & Responsibilities
Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.
Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicates with all store associates, management, and customers.
In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
Key holder and responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
One year of experience in automotive service environment.
One year of automotive service sales experience preferred.
Valid Driver's License .
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Acted as a work lead or supervisor previously.
Ability to exercise judgement and to work independently.
Strong customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy and follow-through.
Ability to work Days, Nights, Holidays and Weekends.
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands
Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Benefits
Medical, dental, and vision benefits
Life insurance
Short Term Disability
Supplemental benefits
401(k) with company match
PTO and holiday pay
On-demand pay partner (DailyPay)
Reduced benefits available for part-time team members
Pay Range
$18.90 to $24.00 per hour based on experience
Commission and Bonus potential
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$18.9-24 hourly 21h ago
Assistant Front Office Manager
Highgate Hotels 4.5
Office manager job in Carolina, PR
Compensation Type Yearly Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. ****************
Overview
The Assistant Front OfficeManager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP's, etc.
Assist daily in the guest reception.
Responds daily all social media feedback, follow up with guest as well as internally.
Communicates effectively and genuinely with guests, team members and other departments.
Assists and often leads guest service training initiatives within the front office department
Maintains a friendly and caring demeanor at all times in a fast paced environment.
Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
Demonstrates team work by co-operating and assisting colleagues as needed.
Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals
Maintains and updates all guest profiles
Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests
Works with all new hires for FD training.
Interviews, hire and train guest services agents
Becomes informed of events/functions in the hotel during shifts.
Maintains a house bank and keeps an accurate report of daily receipts and deposits.
Is able to work with and understand basic financial data and information.
Is able to find guest centric solutions
Promotes hotel services, facilities and outlets, provides the guest with information such as local attractions and directions, using the James Report to increase guest satisfaction.
Is able to take or assist with reservations.
Is able to assist at PBX.
Resolves guest complaints to the satisfaction of the customer by being guest centric, friendly and caring. Communicates to Management any problems, complaints or unhappy guests.
Is intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive.
Responds quickly to all guest requests in a caring friendly and professional manner, consistently follow up to ensure guest satisfaction that meets and exceed our services standards.
Maintains a good relationship with repeat guests and their special requests.
Is able to supervise a shift when needed.
Works closely with Sales and their VIP Clients.
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shifts as well as communicates effectively the policies and procedures to other team members of the hotel.
Has knowledge of and assists in all emergency procedures as required.
Attends all mandatory meetings and training classes.
Has knowledge of the names, titles and positions of key people within the hotel.
Has knowledge of the hotel's surrounding area, such as pharmacies, theaters, Public Transportation, Retail, and Restaurants etc.
Completes all checklists as assigned.
Qualifications
A 4-year college degree and at least 1 year of related experience required.
Supervisory experience required. Labor experience and OPERA experiences preferred.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Long hours sometimes required. Two overnight shifts with this position.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
$48k-67k yearly est. Auto-Apply 5d ago
Office Coordinator
Spece
Office manager job in San Juan, PR
This is an exciting opportunity to join a talented team of individuals in a role offering professional/personal growth, and the ability to be a key contributor to the organization's continued success.
$24k-30k yearly est. 60d+ ago
Office Coordinator
RRM Design Group 3.0
Office manager job in San Juan, PR
Full-time Description
At RRM, we inspire and support each other through collaboration, respect, and innovation to create environments people enjoy.
We're seeking an Office Coordinator who thrives in a fast-paced environment and excels at keeping operations organized and efficient. This role is central to supporting our managers, staff, and clients through top-notch administrative services and office coordination.
Your role looks like:
Producing, proofreading, editing, and distributing a variety of documents, including letters, reports, proposals, and contracts.
Ensuring consistency in branding, formatting, grammar, and compliance with company standards.
Assisting project managers with proposals, project setup, meeting notes, and client communications.
Coordinating meetings, conference rooms, and travel arrangements.
Supporting marketing and business development efforts with event coordination and RFP assistance.
Keeping common areas clean, maintaining office materials, furniture, and equipment, and coordinating repairs with vendors or corporate support.
Handling supply inventory and ordering, managing service contracts, assisting with subtenants, setting up new hire workstations, and maintaining fleet vehicles.
Requirements
What you'll bring to the table:
High School diploma required.
Minimum 5 years of administrative or project coordination experience.
Strong proficiency in Microsoft Office.
Excellent organizational skills, attention to detail, and ability to manage multiple tasks.
Strong written and verbal communication skills.
Above & Beyond
AA degree or Bachelor's degree from a four-year college or university.
Some work experience in architecture, engineering, surveying, landscape architecture or planning firm.
Salary Description Base on skills & experience: $27.75- $34.38/hr
$25k-30k yearly est. 23d ago
Customer Onboarding Manager
Zensar Technologies 4.3
Office manager job in Florida, PR
$59k-68k yearly est. Auto-Apply 5d ago
Guest Services Manager
Royal Isabela (Costa Management LLC
Office manager job in Isabela, PR
Job Description
Royal Isabela LLC is seeking a dedicated and detail-oriented Guest Services Manager to play a vital role in managing and optimizing our guest services for our exclusive luxury hotel and prestigious 18-hole golf course. The Guest Services Manager is responsible for overseeing and supporting the front desk, concierge, bell, and guest relations teams to ensure exceptional guest experiences. This role ensures service standards are consistently met, supervises daily operations, coordinates cross-departmental communication, and supports system implementations while maintaining a high level of professionalism and guest satisfaction.
Key Responsibilities
Supervise and support front desk, concierge, bell, and guest relations teams to ensure seamless service delivery.
Train, coach, and schedule staff to uphold resort service standards and guest experience goals.
Handle guest inquiries, special requests, and complaints with professionalism and efficiency, ensuring prompt resolution.
Monitor group blocks, verifying accuracy of reservations and packages.
Ensure package reservations are properly set up and experiences are coordinated with relevant departments.
Review reservations through Opera and TravelClick systems to ensure accuracy.
Maintain updated package information and communicate package details to relevant departments for flawless execution.
Manage guest-facing email accounts (Experience, Info, Reservations), ensuring timely responses and proper handling.
Ensure team training on property systems, reservation accuracy, and professional email communication.
Assist the Sales Manager with groups, VIP arrivals, and special requests, ensuring personalized and seamless service.
Oversee the implementation and training of new systems (Opera, Symphony, Shift4), ensuring smooth adoption across departments.
Support the restaurant team during system transitions with operational guidance and troubleshooting.
Create and manage weekly schedules for Guest Services, Bellpersons, and Drivers, ensuring optimal coverage.
Maintain direct communication with masseuses and experience providers to ensure requests are handled efficiently.
Manage member profiles, applying membership rates and creating rates according to membership type.
Collaborate with housekeeping, food & beverage, recreation, and other departments to ensure a consistent guest experience.
Oversee check-in and check-out procedures to maximize efficiency and accuracy.
Manage VIP and group arrivals, ensuring personalized service and attention to detail.
Monitor guest feedback through surveys, online reviews, and direct interaction to identify areas for improvement.
Prepare and review guest service reports, occupancy trends, and performance metrics.
Ensure compliance with safety, security, and brand standards.
Lead initiatives to enhance guest loyalty, retention, and satisfaction scores.
Education & Experience Requirements
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Minimum of 3-5 years of guest services or front officemanagement experience in a luxury resort or hospitality environment.
Experience with Opera, TravelClick, Symphony, Shift4, or equivalent property management systems strongly preferred.
Proven track record in staff supervision, training, and scheduling.
Experience handling guest complaints, VIP service, and group bookings.
Core Competencies
Strong leadership and team management skills.
Excellent communication and interpersonal abilities (bilingual required: English/Spanish).
High level of professionalism, discretion, and problem-solving skills.
Detail-oriented with strong organizational and multitasking ability.
Customer service driven, with a focus on guest satisfaction and loyalty.
Proficiency in Microsoft Office Suite and property management systems.
Ability to work under pressure, handle multiple priorities, and maintain a positive attitude.
Benefits:
Competitive salary and benefits package.
Opportunity to work in a prestigious resort and golf club environment.
Professional development and growth opportunities.
A supportive and collaborative work culture.
$38k-53k yearly est. 15d ago
Passport Support Manager
CGI 4.5
Office manager job in San Juan, PR
The Passport Support Manager is responsible for excellent and compliant contract performance at the location assigned. This person will be responsible for the quality of deliverables and ensuring that performance requirements are upheld during contract performance. The Passport Support Manager shall liaise with DOS staff and have full authority to act on behalf of the Contractor within the scope of operations at the location, including personnel management and hire/fire authority.
This position is located in San Juan, Puerto Rico.
Your future duties and responsibilities:
Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards
. Responsible for Daily Reporting (see PWS Section C.4. Deliverables) and with input from the Government Management staff, the Passport Support Manager assigns Contractor personnel to specific work areas in order to accommodate fluctuating workloads
. Ensures that each Contractor employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1-day after employment and ensures Contractors adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards
. Hire and manage a technically proficient and professionally capable staff throughout the life of the contract
. Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services
. Conduct continuous improvement activities to realize improved service delivery capabilities and performance
. Promote innovation, efficiency, and effectiveness
. Resolve problems with minimal disruption to the activities being performed under the contract.
. Respond rapidly to surge requests and provide the appropriate levels of qualified staff
. Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies
. May be requested to provide formal and informal briefings to visitors or at off-site conferences
. Support USG in ongoing studies and evaluations
. Ensure satisfactory conformance with contract provisions and performance metrics
. When assigned to a smaller Agency, the Passport Support Manager will be required to perform cashier closeout duties. Closeout duties such as: verify that the fee matches the type of application submitted, deposit the moneys into a bank designated by DOS, enter deposits into banking system (i.e. OTC
. Manager must foster an open environment that aligns with CGI Fed
Required qualifications to be successful in this role:
. Bachelor's Degree, and;
. Eight (8) years of progressive management experience in a production or office environment, including;
. Four (4) years managing a team the size and scope of the Passport Center or Agency assigned, including;
. Four (4) years managing seasonal/temporary work force, including;
. Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook
. Due to the nature of government contracts, the ability to obtain and maintain a Secret clearance is required. U.S. Citizenship is required.
Desired qualifications/non-essential skills required:
- PMP Certification
- Bilingual proficiency in Spanish and English is highly desirable.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $63,700.00 - $156,700.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
#CGIFederalJob
##LI-LS1
#PassportUS
Skills:
Customer Service & Support
Detail-oriented
Operations Management
What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_******************. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
$63.7k-156.7k yearly 20d ago
Office Manager
Rio Mar Hospitality Management
Office manager job in Ro Grande, PR
The OfficeManager for the Engineering Department provides critical administrative and operational support to the departmental leadership. This role serves as the central hub for the department, managing clerical duties, financial processes, and project coordination while acting as a key liaison with other hotel departments. This position is essential for maintaining the efficiency and organization of the back-of-house engineering function.
Education & Experience
• High school diploma or equivalent required; college coursework in Business Administration, Communications, or a related field preferred.
• Minimum of 2-3 years of officemanagement or administrative experience, preferably in a technical, engineering, or hospitality environment.
• Fully bilingual (English and Spanish) with excellent written and verbal communication skills.
• Must be proficient in company-approved software (MS Office/Google Workspace); ability to troubleshoot basic spreadsheet functions and PC issues.
• Working knowledge of financial processes: executing purchase orders, maintaining departmental checkbooks, assisting with month-end closing, and reviewing financial statements for variances.
• Experience with project coordination support, including scheduling, document organization, and meeting facilitation.
Skills and Competencies
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
• Ability to serve as a liaison between technical staff, management, and external contacts with professionalism and tact.
• A proactive, resourceful, and solutions-oriented mindset. Ability to troubleshoot minor IT issues, improve processes, and anticipate the needs of the engineering team with minimal supervision.
• Ability to handle sensitive and confidential information (e.g., financial data, personnel matters, proprietary project details) with the highest degree of integrity.
• Exceptional ability to prioritize, multitask, and manage time in a fast-paced environment. Proven skill in providing administrative support for projects, including timeline coordination, meeting management, and document organization.
Physical Requirements
• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to remain seated at a workstation for extended periods while working on a computer. Must also be able to move about the office environment frequently to access filing cabinets, office equipment, and interact with staff.
$36k-57k yearly est. Auto-Apply 21d ago
Office Manager
Rio Mar Hospitality Management
Office manager job in Ro Grande, PR
Job Description
The OfficeManager for the Engineering Department provides critical administrative and operational support to the departmental leadership. This role serves as the central hub for the department, managing clerical duties, financial processes, and project coordination while acting as a key liaison with other hotel departments. This position is essential for maintaining the efficiency and organization of the back-of-house engineering function.
Education & Experience
• High school diploma or equivalent required; college coursework in Business Administration, Communications, or a related field preferred.
• Minimum of 2-3 years of officemanagement or administrative experience, preferably in a technical, engineering, or hospitality environment.
• Fully bilingual (English and Spanish) with excellent written and verbal communication skills.
• Must be proficient in company-approved software (MS Office/Google Workspace); ability to troubleshoot basic spreadsheet functions and PC issues.
• Working knowledge of financial processes: executing purchase orders, maintaining departmental checkbooks, assisting with month-end closing, and reviewing financial statements for variances.
• Experience with project coordination support, including scheduling, document organization, and meeting facilitation.
Skills and Competencies
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
• Ability to serve as a liaison between technical staff, management, and external contacts with professionalism and tact.
• A proactive, resourceful, and solutions-oriented mindset. Ability to troubleshoot minor IT issues, improve processes, and anticipate the needs of the engineering team with minimal supervision.
• Ability to handle sensitive and confidential information (e.g., financial data, personnel matters, proprietary project details) with the highest degree of integrity.
• Exceptional ability to prioritize, multitask, and manage time in a fast-paced environment. Proven skill in providing administrative support for projects, including timeline coordination, meeting management, and document organization.
Physical Requirements
• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to remain seated at a workstation for extended periods while working on a computer. Must also be able to move about the office environment frequently to access filing cabinets, office equipment, and interact with staff.
How much does an office manager earn in Catao, PR?
The average office manager in Catao, PR earns between $30,000 and $70,000 annually. This compares to the national average office manager range of $30,000 to $62,000.