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  • Manager Customer Experience

    The Hertz Corporation 4.3company rating

    Office manager job in Richmond, VA

    We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where customer loyalty, brand reputation, and operational excellence converge. In this role, you will serve as the primary CX partner to cross-functional leaders in Customer Operations, Product, Technology, and Customer Care, with a mandate to build a best-in-class, customer-centric experience across all our locations. This role is a **high-impact, high-visibility individual contributor role** . You will operate at a strategic level, often interfacing with VP- and Director-level leaders, while also engaging directly with frontline leadership to identify experience gaps and drive actionable improvements. The role will also focus on foresight-anticipating customer needs, shaping future-state experiences, and influencing how we measure success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate leaders, high-visibility stakeholders, and a team committed to defining what great looks like-for our customers, our employees, and our brands. The starting salary for this role is $100K, commensurate with experience. **What You'll Do:** + Lead initiatives to create best-in-class experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain, including communication, service recovery, rental pickup and drop off experiences + Partner with Insights & Analytics to shape CX narratives and drive data-informed decisions + Identify and prioritize CX breakdowns through VOC, operational data, and field feedback + Act as the first point of contact for field leaders on CX-related challenges and opportunities + Design, test, and iterate on new customer experience concepts in collaboration with Ops and Product + Present in ongoing and ad hoc cross-functional forums (e.g., weekly business reviews), often with VP-level stakeholders + Support the evolution of CX measurement strategies-including journey-level insights and forward-looking KPIs + Contribute to frontline enablement-whether through messaging, process design, or behavioral reinforcement **What We're Looking For:** + Bachelor's degree required. Degrees in Business, Hospitality, Industrial Engineering, or a related field preferred + 5-8 years of experience in Customer Experience or a related role with a strong operational lens and direct partnership with frontline leadership teams + Background in travel, hospitality, or other service-intensive industries where in-person experiences are core to the customer journey + Demonstrated success driving change across a matrixed organization, particularly in cross-functional or field support roles + Analytical and data-informed; comfortable using data to shape CX narratives and partnering with Insights & Analytics to inform priorities and gain stakeholder buy-in + High emotional intelligence and strong communication skills. Comfortable presenting to executives and connecting with frontline operators alike + Systems thinker with the ability to balance customer empathy with business impact + Curious, adaptable, and proactive. Constantly seeking to improve how things work for the customer and the business **What You'll Get:** + 40% off any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching. + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
    $100k yearly 60d+ ago
  • Dental Office Manager (Richmond)

    Dental Dreams 3.8company rating

    Office manager job in Richmond, VA

    Job Description The Role: Dental Dreams in Richmond, VA seeks a motivated Office Manager professional with managerial dental practice experience. This position will focus on achieving operational goals, managing employee relations, and patient relations. The scope of the role is to assist and cover the front desk staff, fulfill the scheduling requirements and provide the necessary support to the Dental Assistants and Dentists. Who Are We: Dental Dreams is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. More than 94% of Dental Dreams' patients say they recommend us to family and friends. Benefits: Competitive compensation Benefits package includes: Medical & Vision Insurance Free dental treatment at our locations PTO 401K We pride ourselves on observing all CDC and industry guidelines. We have also secured the recommended PPE and have protocols to safeguard our patients and staff. Responsibilities: Supervise all front and back-office staff; and cover those roles if necessary. Have a patient-centric disposition and foster a culture of service Hiring & training of support staff, performance management & annual reviews Accurately verify dental benefits and check-in/out processes Assist with presenting and/or explaining treatment plans Collect payments, co-payments, and deductibles Overseeing patient scheduling per goals Create insurance claims and submit pre-authorizations to insurance companies on a timely basis Pull patient charts for future appointments when necessary Other duties as assigned Qualifications: Required: Managerial and Dental Assistant experience Possesses a track record for providing outstanding customer service Must be able to work in a fast-paced, hands-on environment Preferred: Dental practice management experience Bilingual Knowledge in ADP Workforce, Dentrix, and/or Eaglesoft KOS Services LLC / Dental Dreams is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
    $52k-71k yearly est. 14d ago
  • Hotel Front Office Manager

    Richmond Marriott Short Pump

    Office manager job in Glen Allen, VA

    Job Description Your next destination is here. Build your career at Commonwealth Lodging. OUR COMPANY CULTURE We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. We are a company with a culture that understands relationships and Team First! We value professionalism and integrity as we work towards providing world-class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission! You'll love working for us because: The People! You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! OUR COMPANY CORE VALUES Team First, Own It, Relationship Oriented, Professionalism, Integrity. POSITION OVERVIEW The Front Office Manager position involves frequent guest interaction and serves as the primary point of contact for all hotel guests. This role is responsible for resolving guest concerns and ensuring a high level of guest satisfaction at all times. The Front Office Manager oversees front office operations to ensure profitability, cost control, and exceptional service delivery. Responsibilities include managing room reservations, front office systems, supply inventory, forecasting, and departmental budgeting to maximize revenue. The position also includes the training, scheduling, and performance evaluations of all Front Office staff, as well as conducting regularly scheduled departmental meetings. The Front Office Manager upholds and reinforces the hotel's commitment to hospitality and service excellence. This industry operates seven (7) days per week, twenty-four (24) hours per day. Regular and reliable attendance, in accordance with company standards, is essential for success in this position. QUALIFICATIONS, EDUCATION & EXPERIENCE: High School Diploma or General Education Degree (GED), or equivalent work experience required. College degree preferred. Proficiency with computers required; familiarity with Microsoft Office applications preferred. Experience with hotel management systems is preferred. Minimum of two (2) to three (3) years of experience in a customer service management role; hotel management experience preferred. Strong command of the English language, with effective verbal and written communication skills, including professional business writing. Demonstrated ability to solve problems, exercise sound judgment, and make effective business decisions. RESPONSIBILITIES Foster and promote a cooperative work environment that maximizes productivity, teamwork, and employee morale. Always maintain positive guest relations while ensuring guest privacy and confidentiality; promptly address and resolve guest concerns to ensure satisfaction. Maintain thorough knowledge of all hotel features and services, including hours of operation, room rates, special packages and promotions, daily house counts, expected arrivals and departures, and scheduled group activities. Review daily business levels, anticipate potential challenges, and implement effective solutions to ensure smooth operations. Monitor the check-in and check-out process, anticipating high-volume or critical situations and providing support as needed to ensure efficient guest service. Ensure all cashiering procedures comply with established accounting policies and standards. Print and review daily credit check reports and monitor the status of all guest accounts. Anticipate sold-out conditions and maintain awareness of overbooked room inventory. Review group resumes and coordinate master accounts, pre-registration, and group check-in procedures. Assist in managing and controlling room inventory strategies to maximize revenue. Adhere to hotel policies and procedures regarding guest and employee accidents, injuries, and emergency situations. Assist in managing emergency situations to ensure the safety of guests and associates and to protect the hotel property and its systems. BENEFITS Competitive pay based on experience Health, dental, and vision insurance Short-term and Long-term disability Company paid life insurance Paid time off and holiday pay Employee Assistance Program Employee referral bonuses 401(k) retirement plan Tuition reimbursement Travel discounts Opportunities for training, development, and career advancement Quarterly Incentive bonuses
    $43k-61k yearly est. 3d ago
  • IT Customer Relationship Manager

    Beyond SOF

    Office manager job in Richmond, VA

    Interview Mode: Both Web Cam and In Person Interview **local candidates required due to onsite requirement **first round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions requires onsite 2 days a week with 3 remote Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines. Position specific responsibilities and duties will include, but not limited to: • Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. • Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD. • Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination. • Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap. • Responsible for building and maintaining relationships with assigned business partners. • Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions. • Identifying opportunities for new services, service improvements, and technical innovation to meet business needs. • Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery. • Managing escalations related to technology procurements, projects and service delivery requests. • Identifying, championing, and communicating customer needs. • Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners. • Support continued compliance with VDOT and VITA policies, standards, and guidelines. Desired Skills to Partner with Districts: • Bachelor's degree or six (6) years or more of related experience. (6yrs) • Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs) • Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs) • Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs) • Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs) • Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs) • Ability to connect strategy to execution; Strategic thinker. (10yrs) • Experience in Product Line planning, development and management. (10yrs) • Understanding of VDOT's Organization Structure to include Districts and Central Office. Skill Required / Desired Amount Experience Bachelors degree or six (6) years or more of related experience in a role within Information Technology. Required 6 Years Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) Required 5 Years Strong communication skills in writing, speaking and presenting with leadership of all levels. Required 10 Years Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. Required 10 Years Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations. Required 10 Years Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. Required 10 Years Ability to connect strategy to execution; Strategic thinker. Required 10 Years Experience in Product Line planning, development and management. Required 1 Years Understanding of VDOT's Organization Structure, how VDOT and VITA interact. Desired 3 Years BRMP Certification Highly desired Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question 2 Please list candidate's email address. Question 3 In what city and state does your candidate PERMANENTLY reside? Question 4 Is candidate comfortable working with upper level leadership? Question 5 Does candidate have previous experience working in an IT role? Question 6
    $53k-80k yearly est. 60d+ ago
  • Business Office Director (Senior Living)

    Discovery Village at The West End

    Office manager job in Richmond, VA

    Discover Your Purpose with Us at Discovery Village at the West End Assisted Living! As Business Office Director, you'll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day. Your Role: As the Business Office Director, your role includes overseeing the financial, billing, payroll, and human resources functions of the community. You will manage the business office staff, maintain compliance and accuracy in all processes, and provide exceptional service to residents, families, and team members. Position Highlights: Exempt - Salaried $65,000-$75,000 annually + 10% target bonus Typical Hours: M-F 8a-5p Why You'll Love This Community: Discovery Village at the West End Assisted Living offers a warm, welcoming atmosphere supported by a leadership team that values collaboration, communication, and exceptional resident care. The campus includes both Assisted Living and Independent Living buildings, giving team members the opportunity to work in a dynamic and engaging environment. As Business Office Director, you will be an integral part of a positive and resident-focused culture, contributing to smooth operations, supporting team members, and ensuring exceptional service for residents and families. The community's reputation for teamwork and professionalism makes it a fulfilling place to grow your career in senior living. What You'll Do: Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements Partner with residents and families to resolve billing and collection matters professionally and accurately Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance Guide department leaders on employee relations, policy compliance, and performance management Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting Conduct exit interviews and prepare regular reports for community leadership Supervise, train, and coach business office staff, ensuring accuracy, compliance, and timely completion of all processes Ensure corporate policies and internal controls are consistently applied Perform other duties as assigned to support community operations Qualifications: Associate's degree in Accounting desired with a minimum of one year of related experience required Experience in business office management, payroll, or human resources strongly preferred Strong organizational and leadership skills with attention to detail and accuracy Proficiency in financial systems, human resources information systems, and Microsoft Office applications Ability to manage multiple priorities while maintaining confidentiality and compliance Excellent communication and interpersonal skills for working with residents, families, and team members Why Join Us? Enjoy a comprehensive benefits package - medical, dental, vision, PTO, 401(k) and more for eligible positions Thrive in a purpose-driven environment that puts residents first Join a collaborative, supportive leadership team that values your voice Build meaningful connections and create lasting impact for residents and their loved ones Benefits You'll Enjoy: Competitive wages Early access to earned wages before payday! Flexible scheduling options with full-time and part-time hours Paid time off and Holidays (full-time) Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time) 401(K) with employer match Paid training Opportunities for growth and advancement Meals and uniforms Employee Assistance Program About Discovery Management Group Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6,500 residents nationwide. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V A Note to Applicants This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis. Agency Policy We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly. Employment Scam Warning We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information. JOB CODE: 1006892
    $65k-75k yearly 31d ago
  • Manager - Care Coordination

    Amboy Medical Practice

    Office manager job in Richmond, VA

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Day Shift - 7.5 Hours (United States of America) The Manager of Case Management will oversee the daily operations of the Care Coordination Department. The right candidate will serve as a resource and provide leadership assistance to achieve departmental goals. The right candidate will have extensive knowledge in the area of case management and utilization management. They must have a working knowledge of hospital operations and community resources. Requires excellent leadership skills and an ability to interact well across departments and the facility. Requirements: -At least 5 years of clinical experience as a registered nurse in an acute care setting three of which include case management or utilization management. -At least two years of prior supervisory experience required. Requires critical thinking, communication, influence, decision-making, analytical and flexibility skills to make optimal decisions. -NYS RN License-required -BSN-required -MSN-preferred -PRI Certification-required -CCM preferred Salary Range: $120,000 - $135,000 Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
    $24k-69k yearly est. Auto-Apply 29d ago
  • Assistant Office Manager

    Clarkson Eyecare 4.0company rating

    Office manager job in Fredericksburg, VA

    An Assistant Office Manager is a highly engaged leader that possess a high level of acuity in business acumen and is focused on developing a patient-focused team that is goal oriented. ESSENTIAL DUTIES AND RESPONSIBILITIES Effective execution of Total Patient Experience (TPE). Develop and maintain a good working relationship with doctor/doctors associated with office location. Enforce all corporate policies and procedures. Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way. Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office. Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager. Handle team member and patient questions in the absence of the Office Manager. QUALIFICATIONS Previous medical office experience preferred; previous leadership experience strongly preferred. Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience Favorable result on background check as required by state Must be able to provide proof of identity and right to work in the United States EDUCATION AND/OR EXPERIENCE High school diploma or GED required. LICENSES AND CREDENTIALS ABO and NCLE certifications preferred but not required. SYSTEMS AND TECHNOLOGY Proficient in Microsoft Excel, Word, PowerPoint, Outlook PHYSICAL REQUIREMENTS This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25-50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity-including color, depth, peripheral vision, and the ability to adjust focus-is required 100% of the time. Occasional driving or climbing may also be necessary. If you need assistance with this application, please contact **************. Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. NOTE: s are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. .
    $40k-61k yearly est. 8d ago
  • Imaging Support Services Supervisor-Embrey Mill (Stafford) and King George-Full Time Days

    Washington Hospital, Inc., Mary 4.6company rating

    Office manager job in King George, VA

    Start the day excited to make a difference…end the day knowing you did. Come join our team. This position efficiently and effectively manages the daily processes and assures compliance with all policies, procedures and regulatory standards for the Reception, Insurance Verification and Scheduling departments. The Support Services Supervisor also performs the clerical, and support functions of an Imaging Access Representative, File Clerk/Archive Clerk, Insurance Verifier, and Scheduler as outlined in the Job Descriptions for those positions. The Support Services Supervisor assists the management and physicians in maintaining the highest degree of operational performance and customer satisfaction. Additionally, the Support Services Supervisor supports the mission, vision, values, and strategic initiatives of Mary Washington Healthcare and demonstrates a commitment of quality service to our patients and their families, the community, the physicians, and our Associates. Essential Functions & Responsibilities: * Performs leadership functions that support the goals of Medical Imaging of Fredericksburg (MIF, LLC) and the mission, vision, and values of Mary Washington Healthcare. * Oversees operations and manages the departmental resources to assure efficient and effective performance of services provided for area(s) overseen. * Assists management in developing, administering, and monitoring the departmental budget to ensure cost-effective operations within authorized budget allocations. * Completes all required annual competencies for assigned areas * Receptionist, File Room/Archive, Insurance Verification and Scheduling. * Organizes, prioritizes, and assigns tasks of support Associates based on customer needs and degree of urgency. * Monitors work flow to maximize productivity, efficiency, and customer satisfaction. * Maintains an organized and efficient reception area. * Monitors patient schedules, workflow, and activities of all Radiology sub-sections to assure a smooth and coordinated traffic flow. * Assures that patients, family members, and Associates are kept informed of activities and delays. * Provides ongoing follow-up regarding patient delays for patients who have waited more than twenty (15) minutes past their scheduled exam times. * Assists with the development, revision, and enforcement of departmental policies, procedures, protocols, and standards to ensure quality care, efficiency, and procedural compliance. * Initiates Performance Improvement activities for Support Services utilizing the FOCUS PDCA (Plan, Do, Check, Act) approach to improvement. * Greets all patients, visitors, family members, physicians, and Associates in a courteous and professional manner. * Addresses customers' needs efficiently, effectively, and confidentially. * Answers telephones courteously, professionally, and by the third ring. * Screens and transfers telephone calls or takes messages as appropriate to facilitate effective Radiology communications. * Responds to all requests for assistance, or information efficiently, effectively, and confidentially. * Conducts subject research, evaluates, recommends, and implements new programs, services, technologies, and operational tools with the MIF, LLC Management Team and fellow supervisors. * Maintains a safe environment for patients, personnel, and visitors by requiring and supporting the establishment, maintenance, and education of effective safety management program. * Maintains an adequate inventory of supplies and materials by reporting inventory depletion and restocking to ensure their continued availability and non-interruption of services. * Performs other related duties as assigned. Qualifications: * High school graduate required. * Associates degree in Business-related or healthcare field preferred. * Proficient in the use of Radiology or information management systems as required. * Ability to work with physicians, staff, and patients in a confidential and efficient manner. * Two (2) years of relevant experience as a Radiology Support Services Associate preferred. * Two to three (2-3) years relevant supervisory experience preferred. * Experience with computers and radiology systems relevant to the position required. * Experience with Microsoft Word, Power Point and Excel preferred. * Excellent verbal and written communication skills required. * Additional responsibilities for Supervisor, Support Services in MIF Corporate (Scheduling or Insurance Verification), added May, 2016 * Monitors and assists with order facilitation requests. * Assists in the identification, analysis, and resolution of account issues related to the scheduling of appointments. As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
    $53k-82k yearly est. Auto-Apply 13d ago
  • Assistant Day Support Manager

    Community Assistance Network 3.5company rating

    Office manager job in Richmond, VA

    Job DescriptionBenefits: 401(k) Company parties Opportunity for advancement Paid time off Training & development Tuition assistance Benefits/Perks Competitive Compensation Great Work Environment Career Advancement Opportunities Tuition Reimbursement Life Insurance Paid Time Off Job Summary We are seeking a Day Support Assistant Manager to join our team! As the Day Support Assistant Manager, you will oversee the daily operations and activities of a day program, including supervising all programs and activities within the program and working closely with the program manager to ensure everyone is compliant with state and federal regulations. The ideal candidate has excellent communication and interpersonal skills, demonstrable experience in management, and a familiarity with federal and state regulations when it comes to Day services and social services. Responsibilities Oversee daily operations of the day support program Work closely with the program manager to ensure all needs are being met Maintain compliance with all state and federal regulations and guidelines Schedule clients Activities Maintain facility health and safety protocols. Qualifications Demonstrated experience with management desired Strong familiarity with regulations on day support programs A valid VA driver's license Strong time management and organizational skills Strong communication and interpersonal skills Team Player
    $65k-97k yearly est. 13d ago
  • Construction & Field Support Manager

    Empower Brands 4.3company rating

    Office manager job in Richmond, VA

    The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business. Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment. Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand. Who We're Looking For: You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed. Qualifications: 5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling Skilled and experienced in managing multiple crews and subcontractors Experienced in job costing, scheduling, and quality assurance Strong communicator and coach - able to train new business owners in both group and field settings Comfortable balancing construction, operations, and relationship management Familiar with permitting, inspections, and residential building codes Travel-ready (up to 30%) Key Area of Responsibilities: Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion. Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software. Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews. Training & Development Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge. Continually refine training content and methodologies to improve operational efficiency and construction quality. Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance. Production Program Development Act as the internal owner for Archadeck's production management tools, software, and workflows. Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees. Coaching for Growth Conduct one-on-one coaching sessions with franchise owners. Analyze business and production metrics to identify opportunities for improvement. Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin. Facilitate ongoing communication and accountability through coaching calls and periodic field visits Performance Monitoring & Reporting: Track and analyze franchise performance metrics, reporting trends and results to brand leadership. Communicate progress, risks, and opportunities to the Franchise Operations leadership team. Key Competencies: Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations. Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners. Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments." Communication Excellence: Comfortable presenting in classroom, virtual, and field environments. Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals. Why Join Archadeck Be part of America's premier outdoor living brand with decades of industry leadership. Help shape the success of entrepreneurs launching their own construction businesses. Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses. Competitive compensation, benefits, and opportunities for growth within Empower Brands. About Archadeck Outdoor Living: Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project. We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote
    $73k-108k yearly est. 12d ago
  • Office Services Supervisor Senior

    DHRM

    Office manager job in Petersburg, VA

    Title: Office Services Supervisor Senior State Role Title: Admin and Office Spec III Hiring Range: $53,310 - $59,650 Pay Band: 3 Recruitment Type: General Public - G Job Duties The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 35 local health districts. Are you ready to make a meaningful impact in your community? Crater Health District, which includes the vibrant Cities of Hopewell, Emporia, and Petersburg, as well as the scenic Counties of Sussex, Greensville, Surry, Prince George, and Dinwiddie, is looking for passionate individuals to join our Administrative Services team. At Crater Health District, we believe in fostering healthy and resilient communities. As part of the Virginia Department of Health, we provide essential services that protect and enhance public health across our diverse region. The Crater Health District is looking for an experienced individual to serve as their Office Services Supervisor Sr. This position supervises multiple physical office sites with staff performing administrative, fiscal and/or clerical functions. Characteristic activities: determines priorities, schedules and reviews work; trains, counsels and formally evaluates employees including recommending and taking disciplinary action; evaluates and improves office productivity by recommending organizational changes if necessary for each office, shift or operational area supervised. Interprets and implements state and local policies and procedures, assures compliance with program requirements, and collects and analyzes data. The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave. Minimum Qualifications • Considerable knowledge of supervisory principals/practices, financial guidelines and accounts receivable policies/procedures. • Excellent customer service and communications skills (oral and written) • Ability to work independently with minimal supervision • Ability to work and contribute within collaborative relationships, including the public Additional Considerations • Experience managing in a healthcare/medical setting • Experience in patient confidentially (HIPAA) • Comprehensive knowledge of and experience in general office practices/procedures and business math Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position. Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service's Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: ********************* If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment. As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply! Contact Information Name: Brandon A. Stanford Phone: ************** Email: ********************************* In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
    $53.3k-59.7k yearly 6d ago
  • Office Manager

    Kidmed

    Office manager job in Brandermill, VA

    Job Description Job Title: Office Manager Reports To: Operations Director Employment Type: Full-Time, Exempt (Salary) The Office Manager is responsible for overseeing clinic operations to ensure exceptional patient experiences, operational efficiency, and strong financial performance. This role provides leadership and direction to staff, supports professional development, and upholds a culture of excellence and patient-centered care. The Office Manager is accountable for patient satisfaction, compliance with KidMed standards, and the effective management of clinic resources. Key Responsibilities Leadership & Culture Partner with HR and the Operations Director to maintain target staffing levels through continuous monitoring and weekly reconciliation of staff-to-position control; proactively anticipate hiring needs, including coverage for leaves of absence or potential turnover. Engage with HR to successfully execute full-cycle recruitment. Lead onboarding and training of new team members. Conduct daily huddles to align staff with organizational priorities, share updates, and foster engagement through recognition initiatives (e.g., highlights from patient reviews, shout-outs from peers, community awards, etc.). Facilitate regular staff meetings to communicate updates, reinforce organizational values, and promote team engagement (e.g., recognition programs, company-wide initiatives). Foster a positive, patient-centered culture through structured engagement strategies, recognition tools, and consistent communication. Provide timely coaching and feedback to address performance concerns and workplace issues; manage documentation and disciplinary processes in partnership with HR. Conduct structured performance evaluations for new hires at 30, 60, and 90 days, incorporating input from relevant team leads. Participate in administrative on-call coverage, including weekends, as assigned. Operational Oversight & Financial Management Monitor operating expenses and financial performance against budget targets; implement corrective actions as necessary. Manage clinical and administrative scheduling to ensure adequate staffing, even-handed distribution of PTO, and equitable holiday coverage. Utilize Amion for schedule management, including real-time adjustments for absences and patient volume fluctuations. Ensure an optimal staff skill mix through training, development, and student placement oversight. Oversee timekeeping, payroll approvals, and bonus tracking. Review and approve reimbursements related to training and administrative expenses. Patient Experience & Community Relations Serve as the escalation point for patient concerns, billing inquiries, and service-related disputes, ensuring timely resolution and appropriate documentation. Maintain professional communication with external partners, including pediatricians, hospitals, and emergency services. Oversee patient records management, ensuring compliance with disclosure requirements and resolution of record integrity issues (e.g., duplicate charts). Manage patient payment reversals and ensure accurate entry of financial data. Administrative & Facility Support Monitor facility operations, addressing maintenance and security needs promptly. Oversee mail, faxes, and other correspondence, including the resolution of returned mail with potential clinical or financial implications. Manage cash and credit card processing, ensuring accurate reconciliation and deposit procedures. Monitor and manage the shared clinic email inbox. Distribute inquiries appropriately and follow through with relevant parties to ensure appropriate closure of items relevant to the clinic. Ensure accuracy of clinic documentation and electronic records (e.g., waiting room clearance, invoice scanning). Qualifications Demonstrated leadership experience in a healthcare or clinical operations environment strongly preferred. Exceptional communication, organizational, and problem-solving skills. Strong knowledge of medical office operations, employee scheduling platforms, electronic medical record (EMR), and Practice Management (PM) systems. Ability to cultivate a collaborative, high-performance, patient-focused work environment. Familiarity with payroll systems, HR policies, and basic financial management practices.
    $36k-57k yearly est. 16d ago
  • Office Administrator

    Eckert Seamans Cherin & Mellott LLC 4.5company rating

    Office manager job in Richmond, VA

    Eckert Seamans is a full-service national law firm with a strong reputation and history of success that spans more than 65 years. With approximately 300 lawyers across a network of 15 offices, we provide clients with proactive, solution-oriented business and litigation counsel. We are seeking an Office Administrator for our Richmond, VA office. Primary Responsibilities: Assists with the onboarding, offboarding and training of legal support personnel Responsible for reception phone assistance, mail processing and distribution, document processing of copy, scan, bind or fax, shipping/courier services management, filing/record storage assistance, and managing office supplies inventory Collaborate with the records department regarding management of office files; request labels, retrieve, deliver and move files/boxes, process files/boxes for storage and destruction Coordinate internal meetings and events; conference room set-up and concierge service Provide general assistance to Human Resources Maintain office décor and greet guests Assist in the oversight of daily operational needs of the office Serve as on-site office contact for external vendors including building management Serve as office contact for internal personnel and collaborate with administrative departments for on-site needs Maintain and reconcile office credit card and submit office related invoices Administer and manage security and safety needs for the physical office Assist in the coordination of office moves and logistics for new or departing personnel Collaborate with IT department for on-site server and technical needs Assist in enforcement of firm policies Assist in the coordination logistics of marketing engagements and business development events Assist with coordination of internal office events Performs other related duties as assigned Skills/Abilities Excellent communication skills Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail Aptitude for learning new applications, systems and processes Ability to maintain confidentiality Ability to work independently and collaboratively Ability to multitask Ability to function well in a high paced environment Build and maintain relationships Proficient with Microsoft Office365 Proficient in Microsoft Teams preferred iManage experience is a plus Education and Experience: Bachelor's degree or relevant work experience preferred Minimum two years of experience, preferably in a professional setting Physical Requirements: Prolonged periods of sitting and working on a computer Must be able to lift at least 25 pounds, stand, walk, carry, push, pull, reach, stoop, bend, twist, crouch, grasp, kneel and climb. Use of carts, dollies, and other equipment may be required Travel expectation: Less than 15%, all local. Benefits: Generous PTO and holiday schedule Medical/Vision/Dental insurance Commuter Benefits Paid parental leave 401k plan Eckert Seamans is committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, citizenship, marital status, sexual orientation, gender, gender identity or expression, disability or any protected military or veteran status. Eckert Seamans will not consider resumes submitted by external agencies or recruiters unless specifically requested and approved by an HR/Recruiting representative for this position. Prior approval is required even if the agency or recruiter has an agreement in place with Eckert Seamans Cherin & Mellott, LLC. An external agency or recruiter will not be compensated in any way for the submission of a candidate for this position if prior approval is not obtained.
    $34k-40k yearly est. Auto-Apply 60d+ ago
  • Back Office Manager

    Va/Md/Sc

    Office manager job in Meadowbrook, VA

    Benefits: 401(k) Competitive salary Dental insurance Employee discounts Health insurance Paid time off Vision insurance Back Office Operations Manager Job Type: Full-Time Schedule: M-F 10am - 6pm About the Role We're looking for a motivated and detail-oriented Back Office Operations Manager to join our team! This key leadership role is responsible for supporting gym operations, driving membership retention, and overseeing daily administrative and customer service functions. If you're passionate about fitness, customer experience, and operational excellence, this is the opportunity for you. Key Responsibilities Leadership & Customer Experience Drive membership retention by engaging with current members and promoting renewals and upgrades. Collaborate closely with the General Manager to resolve member concerns and operational issues. Serve as the liaison to the Corporate Customer Care Department, ensuring a smooth communication flow. Proactively manage cancellations and work toward member retention whenever possible. Operations & Administration Oversee daily cash handling procedures, including timely bank deposits and adherence to all cash management protocols. Manage retail sales processes, ensuring accurate transactions and inventory tracking. Maintain a clean and welcoming environment by partnering with the cleaning team and overseeing daily cleaning checklists. Ensure all member concerns are addressed promptly and professionally. What We're Looking For 1-2 years of relevant experience in operations, customer service, or sales College degree preferred, but not required Strong leadership, communication, and organizational skills Ability to handle difficult situations with patience, professionalism, and tact Comfortable with basic cash handling and computer systems Background in fitness or wellness is a plus Apply now to become part of a team that's passionate about people, fitness, and operational excellence! Compensation: $30,660.00 - $43,000.00 per year What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness. We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative. If this feels like you, we can't wait to get your application!
    $30.7k-43k yearly Auto-Apply 60d+ ago
  • Business Manager

    City of Hopewell, Va

    Office manager job in Hopewell, VA

    We are seeking a dynamic and experienced Business Manager to oversee the operations of our recreation and park services. The ideal candidate will play a crucial role in managing our website, social media presence, and software systems, while also acting as a liaison for human resources. This position will ensure exceptional customer service, oversee memberships, manage budgets, and handle accounts payable within a recreational context. Work is performed under general direction. Supervision is exercised over subordinate personnel. Examples of Duties * Coordinates and oversees the department's daily operations as it pertains to staffing, purchasing, finance, and/or accounting decisions to include review of invoices, vouchers, and bills for payment. * Supervises direct reports; assigns, directs, trains, and inspects the work of staff; rewards, disciplines, coaches, counsels, and evaluates staff performance; develops staff schedules; recommends transfers, promotions, suspensions, terminations, and demotions. * Oversees and monitors departmental budget preparation and control; assists with requesting bids, evaluating responses, and managing contracts; researches and writes Federal, State, and private grants. * Supervises the preparation and maintenance of personnel and other records. * Acts as a liaison between the department and other City departments or divisions; consults with officials or other divisions and departments on current issues and projects; represents the department or division head as delegated. * Prepares a variety of reports to assist top management in decision-making and to meet regulatory requirements. * Assists management with long-term planning including development of agency goals, objectives, and policies; evaluates current department policies, procedures, and projects under way and makes appropriate change recommendations. * Oversees the development, maintenance, and improvement of the department's website. * Develop and implement a comprehensive social media strategy to promote recreational activities, parks, and community events. * Manage and maintain software systems related to recreation management, program registration, facility booking, and workorders, ensuring efficiency and user satisfaction. * Collaborate with city's human resources department to support hiring, training, and performance management for department. * Ensure exceptional customer service standards are met in all recreational programs through staff training and support. Address customer inquiries and resolve issues promptly to enhance participant satisfaction. * Oversee membership enrollment and retention as well as develop and manage communication strategies regarding member benefits and events. Typical Qualifications Minimum Education and Experience: * Bachelor's degree in business administration or related field and considerable experience in office management including supervising administrative support staff, or equivalent combination of education and experience. * Minimum of 3 years of experience in a business management role, preferably in recreation or community services. * Experienced in customer service and human resource functions. Licenses and/or Certifications: * Certified Park and Recreation Professional - preferred. Knowledge: * Thorough understanding of public sector laws, regulations, and administration. * Technical expertise in functional area. * Strong knowledge of website management, social media marketing, recreational programming. * General knowledge of grant writing * Proficient in financial management and budgeting preferably within a recreational context. Skills: * Strong communication, organization, and time-management skills. * Advance proficiency in Microsoft Office Suite and relevant software applications. Abilities: * Ability to build and maintain relationships with all levels of organization and the general public. Supplemental Information Work Environment: * Work is primarily performed in an indoor, climate-controlled, pleasant environment. Essential Physical Activities: * Grasping, hearing, seeing up close, talking, standing, finger movement, and repetitive motions.
    $68k-126k yearly est. 55d ago
  • Capital Outlay Business Manager

    University of Mary Washington 4.3company rating

    Office manager job in Fredericksburg, VA

    Title: Capital Outlay Business Manager VP Area: Administration & Finance - UMW Department: Capital Outlay Advertised Range: $51,069 - $55,167 Job Summary/Basic Functions We have an exciting opportunity to join our team as the Capital Outlay Business Manager. This position will provide support, coordination, and direction regarding capital outlay, maintenance reserve, and non-capital construction project procurement, records management, reporting, and records retention for the University. Provide coordination and manage assigned departmental processes and responsibilities. Required KSAs/Competencies/Qualifications * Demonstrated experience in administrative and financial responsibility in a large organization and/or government agency. * Substantial knowledge, skill and ability in facilities related recordkeeping including public procurement practices. * Knowledge regarding public procurement best practices and the DGS central electronic procurement website. * Strong writing, proofreading and editing skills. * Excellent organizational, communication, and customer service skills with the ability to meet deadlines and manage multiple tasks simultaneously. * Ability to perform high level administrative support in a higher education environment. * Significant computer expertise with knowledge of Microsoft Office applications, Adobe products, website publishing, electronic procurement systems and/or other automated office tools. Required Experience: * Experience in capital outlay administration and/or public sector procurement in a higher education or government agency environment. Additional Considerations: KSAs * Budget management, purchasing, and human resource management skills. EDUCATION * College degree in a related field. Experience * Previous experience in working in higher education facilities administration. LICENSURE/CERTIFICATION * Current or past certification as a VCA, VCO, VCCO, or other procurement certification. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. To be considered for this position a state application must be received through the online employment system at ********************** Selected candidate(s) must successfully pass a criminal history background check. Employment verification will be conducted to include current/previous supervisory employment reference checks. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions. For more information, please visit ******************************** The University of Mary Washington is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
    $51.1k-55.2k yearly 60d+ ago
  • Welcome Desk Manager

    American Family Fitness 2.9company rating

    Office manager job in Short Pump, VA

    Objectives: Lead, manage, train, and develop Welcome Desk team members according to the companys Mission, Vision, Pillars of Success, Service Standards, and Business philosophy in order to continually provide optimal performance for net member growth, retention, and club profitability. Manage all department-specific revenue and non-revenue performance and payroll budgets in order to maximize the Welcome Desk effectiveness. The Welcome Desk Manager will grow the Welcome Desk program and team, assist in regional operational committees, and fully support an aligned and consistent Welcome Desk strategy for the company. Reports to: Assistant General Manager and General Manager Criteria: Knowledge of retail or business software/ Microsoft office and Windows. Proficient oral and written communication skills 2-3 years customer service experience and Management/leadership experience Red Cross CPR/AED certification required within 60 days of hire As an AFF team member, responsibilities include, but are not limited to: * To Get & Keep Members. * Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members names as often as possible. * Ensure exceptional customer service by hiring, training, and maintaining a proactive, efficient, professional, and friendly team. * Set an example of professional behavior and exceptional customer service for all team members. * Embrace and follow the company Service Standards, the guidelines outlined in the AFF Training and Policy Manuals, and any applicable department-specific team handbooks. * Respond to member concerns and/or comments in a timely and professional way. * Know the clubs emergency response protocol and be prepared to act. Exercise sound judgment with safety as a priority. * Schedule the team to provide appropriate coverage based on the needs established by the club leadership team. * Arrive to work 10 minutes early. Wear department-specific uniform. * Be a team player by contributing to both club and organizational goals. * Maintain open and honest communication with the leadership team; partner together as fitness professionals. Respond within 24 hours to all time-sensitive email, text, and/or phone requests. * Develop, implement, and evaluate department goals on a regular basis in partnership with the GM and the company C.O.O. * Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization. * Coach, teach, educate, and support the team to be successful in their roles and to meet the goals set in partnership with the GM. * Provide ongoing feedback to the team and deliver performance reviews. * Communicate effectively with all team members. * Proactively engage with team members and coach toward success in their roles. Document progress and opportunities; use disciplinary action and/or terminate employment if necessary. * Hold regularly scheduled department meetings for ongoing training and information sharing. Submit the minutes of each meeting to the GM and AGM. * Accurately complete new hire paperwork and deliver to the GM so it can be submitted to corporate before placing a new team member on the schedule. * Schedule a prompt orientation for all new team members. * Maintain current personnel records on the team, perform administrative duties, complete required paperwork accurately and on time and secure & protect sensitive financial and personal information. * Use proper chain of command and ensure the team does the same. As a Welcome Desk Manager, responsibilities include, but are not limited to: * Complete club paperwork and deposits daily. * Call appointments for Membership Directors daily and leave detailed notes on the account. * Immediately notify Welcome Desk staff of MDs on the UPS list. * Post any variation of club hours in a timely manner. * Perform other duties as reasonably assigned.
    $26k-40k yearly est. 14d ago
  • Imaging Support Services Supervisor-Embrey Mill (Stafford) and King George-Full Time Days

    Mary Washington Healthcare 4.8company rating

    Office manager job in King George, VA

    Start the day excited to make a difference…end the day knowing you did. Come join our team. This position efficiently and effectively manages the daily processes and assures compliance with all policies, procedures and regulatory standards for the Reception, Insurance Verification and Scheduling departments. The Support Services Supervisor also performs the clerical, and support functions of an Imaging Access Representative, File Clerk/Archive Clerk, Insurance Verifier, and Scheduler as outlined in the Job Descriptions for those positions. The Support Services Supervisor assists the management and physicians in maintaining the highest degree of operational performance and customer satisfaction. Additionally, the Support Services Supervisor supports the mission, vision, values, and strategic initiatives of Mary Washington Healthcare and demonstrates a commitment of quality service to our patients and their families, the community, the physicians, and our Associates. Essential Functions & Responsibilities: Performs leadership functions that support the goals of Medical Imaging of Fredericksburg (MIF, LLC) and the mission, vision, and values of Mary Washington Healthcare. Oversees operations and manages the departmental resources to assure efficient and effective performance of services provided for area(s) overseen. Assists management in developing, administering, and monitoring the departmental budget to ensure cost-effective operations within authorized budget allocations. Completes all required annual competencies for assigned areas Receptionist, File Room/Archive, Insurance Verification and Scheduling. Organizes, prioritizes, and assigns tasks of support Associates based on customer needs and degree of urgency. Monitors work flow to maximize productivity, efficiency, and customer satisfaction. Maintains an organized and efficient reception area. Monitors patient schedules, workflow, and activities of all Radiology sub-sections to assure a smooth and coordinated traffic flow. Assures that patients, family members, and Associates are kept informed of activities and delays. Provides ongoing follow-up regarding patient delays for patients who have waited more than twenty (15) minutes past their scheduled exam times. Assists with the development, revision, and enforcement of departmental policies, procedures, protocols, and standards to ensure quality care, efficiency, and procedural compliance. Initiates Performance Improvement activities for Support Services utilizing the FOCUS PDCA (Plan, Do, Check, Act) approach to improvement. Greets all patients, visitors, family members, physicians, and Associates in a courteous and professional manner. Addresses customers' needs efficiently, effectively, and confidentially. Answers telephones courteously, professionally, and by the third ring. Screens and transfers telephone calls or takes messages as appropriate to facilitate effective Radiology communications. Responds to all requests for assistance, or information efficiently, effectively, and confidentially. Conducts subject research, evaluates, recommends, and implements new programs, services, technologies, and operational tools with the MIF, LLC Management Team and fellow supervisors. Maintains a safe environment for patients, personnel, and visitors by requiring and supporting the establishment, maintenance, and education of effective safety management program. Maintains an adequate inventory of supplies and materials by reporting inventory depletion and restocking to ensure their continued availability and non-interruption of services. Performs other related duties as assigned. Qualifications: High school graduate required. Associates degree in Business-related or healthcare field preferred. Proficient in the use of Radiology or information management systems as required. Ability to work with physicians, staff, and patients in a confidential and efficient manner. Two (2) years of relevant experience as a Radiology Support Services Associate preferred. Two to three (2-3) years relevant supervisory experience preferred. Experience with computers and radiology systems relevant to the position required. Experience with Microsoft Word, Power Point and Excel preferred. Excellent verbal and written communication skills required. Additional responsibilities for Supervisor, Support Services in MIF Corporate (Scheduling or Insurance Verification), added May, 2016 Monitors and assists with order facilitation requests. Assists in the identification, analysis, and resolution of account issues related to the scheduling of appointments. As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
    $28k-50k yearly est. Auto-Apply 14d ago
  • Dental Office Manager (Richmond)

    Dental Dreams 3.8company rating

    Office manager job in Richmond, VA

    The Role: Dental Dreams in Richmond, VA seeks a motivated Office Manager professional with managerial dental practice experience. This position will focus on achieving operational goals, managing employee relations, and patient relations. The scope of the role is to assist and cover the front desk staff, fulfill the scheduling requirements and provide the necessary support to the Dental Assistants and Dentists. Who Are We: Dental Dreams is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. More than 94% of Dental Dreams' patients say they recommend us to family and friends. Benefits: Competitive compensation Benefits package includes: Medical & Vision Insurance Free dental treatment at our locations PTO 401K We pride ourselves on observing all CDC and industry guidelines. We have also secured the recommended PPE and have protocols to safeguard our patients and staff. Responsibilities: Supervise all front and back-office staff; and cover those roles if necessary. Have a patient-centric disposition and foster a culture of service Hiring & training of support staff, performance management & annual reviews Accurately verify dental benefits and check-in/out processes Assist with presenting and/or explaining treatment plans Collect payments, co-payments, and deductibles Overseeing patient scheduling per goals Create insurance claims and submit pre-authorizations to insurance companies on a timely basis Pull patient charts for future appointments when necessary Other duties as assigned Qualifications: Required: Managerial and Dental Assistant experience Possesses a track record for providing outstanding customer service Must be able to work in a fast-paced, hands-on environment Preferred: Dental practice management experience Bilingual Knowledge in ADP Workforce, Dentrix, and/or Eaglesoft KOS Services LLC / Dental Dreams is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
    $52k-71k yearly est. Auto-Apply 60d+ ago
  • Front Office Supervisor

    Richmond Marriott Short Pump

    Office manager job in Glen Allen, VA

    Job Description YOUR NEXT DESTINATION AWAITS Careers at Commonwealth Lodging Your next destination is here. Build your career at Commonwealth Lodging. OUR COMPANY CULTURE We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management. We are a company with a culture that understands relationships and Team First! We value professionalism and integrity as we work towards providing world-class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission! You'll love working for us because: The People! You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! OUR COMPANY CORE VALUES Team First, Own It, Relationship Oriented, Professionalism, Integrity. POSITION OVERVIEW The position involves a high level of guest interaction and serves as the first point of contact for all guests. The Front Desk Supervisor is responsible for assisting guests with check-in and check-out, answering and processing phone calls, and resolving guest concerns to ensure complete satisfaction. This role oversees front office operations to promote profitability, cost control, and exceptional service. Responsibilities also include managing room reservations, front office systems, supply inventories, staff scheduling, forecasting, and departmental budgeting to maximize revenue. This industry operates seven (7) days a week, twenty-four (24) hours a day. Consistent and reliable attendance, in accordance with company standards, is essential for success in this position. QUALIFICATIONS, EDUCATION & EXPERIENCE: High School Graduate or General Education Degree (GED): or Work Equivalent Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred Minimum of 1-2 years of experience as a Customer Service Agent and Leadership role. Communicate effectively with guests, management and co-workers. Good understanding of the English language and communication skills both written and verbal. Previous cash handling experience Be willing and have the ability to work a varied schedule that includes nights, weekends and holidays. RESPONSIBILITIES Administer department orientation with new hires, conduct ongoing training with existing staff. Foster and promote a cooperative working climate, maximizing productivity and employee morale. Always maintain positive guest relations and guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction. Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. Be familiar with all local attractions/activities to respond to guest inquiries accurately. Review the daily business levels, anticipate critical situations and plan effective solutions to best expedite situations. Monitor and ensure that all cashiering procedures comply with accounting policies and standards. Print special requests report and block according to specifications. Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures. BENEFITS Competitive pay based on experience Health, dental, and vision insurance Short-term and Long-term disability Company paid life insurance Paid time off and holiday pay Employee Assistance Program Employee referral bonuses 401(k) retirement plan Tuition reimbursement Travel discounts Opportunities for training, development, and career advancement Incentive bonuses
    $36k-47k yearly est. 8d ago

Learn more about office manager jobs

How much does an office manager earn in Laurel, VA?

The average office manager in Laurel, VA earns between $29,000 and $70,000 annually. This compares to the national average office manager range of $30,000 to $62,000.

Average office manager salary in Laurel, VA

$45,000

What are the biggest employers of Office Managers in Laurel, VA?

The biggest employers of Office Managers in Laurel, VA are:
  1. Stratus Building Solutions
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