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Operating systems specialist vs help desk specialist

The differences between operating systems specialists and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operating systems specialist and a help desk specialist. Additionally, an operating systems specialist has an average salary of $72,033, which is higher than the $51,065 average annual salary of a help desk specialist.

The top three skills for an operating systems specialist include continuous improvement, customer service and SQL. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Operating systems specialist vs help desk specialist overview

Operating Systems SpecialistHelp Desk Specialist
Yearly salary$72,033$51,065
Hourly rate$34.63$24.55
Growth rate5%10%
Number of jobs118,81975,004
Job satisfaction--
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 48%
Average age4342
Years of experience22

Operating systems specialist vs help desk specialist salary

Operating systems specialists and help desk specialists have different pay scales, as shown below.

Operating Systems SpecialistHelp Desk Specialist
Average salary$72,033$51,065
Salary rangeBetween $51,000 And $101,000Between $35,000 And $73,000
Highest paying CityArlington, VANew York, NY
Highest paying stateNew JerseyAlaska
Best paying companyAppleSchulte Roth & Zabel
Best paying industryTechnologyTechnology

Differences between operating systems specialist and help desk specialist education

There are a few differences between an operating systems specialist and a help desk specialist in terms of educational background:

Operating Systems SpecialistHelp Desk Specialist
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Operating systems specialist vs help desk specialist demographics

Here are the differences between operating systems specialists' and help desk specialists' demographics:

Operating Systems SpecialistHelp Desk Specialist
Average age4342
Gender ratioMale, 71.8% Female, 28.2%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 8.9% Unknown, 5.1% Hispanic or Latino, 12.6% Asian, 8.8% White, 64.4% American Indian and Alaska Native, 0.3%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage9%11%

Differences between operating systems specialist and help desk specialist duties and responsibilities

Operating systems specialist example responsibilities.

  • Manage integrated network connectivity, reporting, and troubleshooting including switch, router, and firewall connectivity to increase system stability.
  • Diagnose and correct software and hardware problems for local and remote PCs and terminals.
  • Provide in-house support for all PCs hardware and software, printers, fax machines and copiers.
  • Identify and design solutions to complex problems and troubleshoot and repair networks, computers, electronics, and electrical.
  • Identify and troubleshoot issues find in third party software's to ensure timely importing of report data resulting in execute margin.
  • Assist in administration of SharePoint database.
  • Show more

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Operating systems specialist vs help desk specialist skills

Common operating systems specialist skills
  • Continuous Improvement, 12%
  • Customer Service, 6%
  • SQL, 6%
  • Data Entry, 6%
  • Technical Support, 6%
  • Linux, 6%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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