Field Service Manager - Quick Service Restaurants
Operations manager job in Bayamn, PR
Ecolab believes that hygiene is health, and that health, in turn, is the key to more profitability and sustainability. To come up with the right hygiene solutions, we build solid relationships with our customers, offering them continuous support. Not only do we offer a broad range of products for specific purposes, but we also give advice that's fully tailored to each situation and every step in the chain. With your career here, you'll have the opportunity to learn and grow, shape your future, make an impact, and quickly see the importance of your work. You will join a company with worldwide reach, a clear purpose and ambitious growth plans.
We are currently seeking a Field Service Manager to work in our Quick Service Restaurants Business Unit. After the training on our products and solutions and the market for our Division, you will provide services and solutions for customers' cleaning and sanitation needs. You will be responsible for achieving sales and expense targets for the assigned territory. Also, you will provide service calls and customer training in the field and be the main first contact person for our clients on store level in your assigned territory. In addition, you will solve technical issues related to our products, and sales our products on store level.
What's in it For You:
* The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
* The ability to make an impact and shape your career with a company that is passionate about growth
* The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
What You Will Do:
* Conduct food safety, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness
* Provide food safety and brand standards education and training to customers
* Perform activities that create a high level of customer satisfaction including the provision of accurate reports and effective customer communication and relationships
* Proactively looks for sales opportunities at store or franchise level
* Partner with Ecolab Account Management teams to solve customer issues and assist in program development
* Maintain professional credentials and remain knowledgeable on current governmental regulations and industry practices
* Complete food safety observations based on the customer's required visit frequency (monthly or quarterly) and evaluate each department for improved operations
* Maintain dispensing equipment in excellent working conditions and install equipment as necessary
* Meet with store management to provide feedback and findings after the store survey is completed and make recommendations for improvement
* Complete required paperwork including the proper update of customer contact records and the territory management system
* Plan and execute an efficient daily route to maximize effectiveness and productivity
Minimum Qualifications:
* College degree. Preferably graduate level (technical degree)
* 2 years' experience working in a food service, hospitality or grocery environment
* Hold valid driver's license and acceptable Motor Vehicle Record
* Office tools basic skills
* Fluent Spanish, English
* Excellent interpersonal and communication (written and verbal) skills
* Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy
Preferred Qualifications:
* Extensive experience in food protection/food safety preferred
* Excellent planning & organizational skills
* Strong relationship management capability with outstanding consulting skills
* Proven ability to deliver results & possess a strong competitive desire to become a top performer
* Mechanical skills with experience in mechanical installation and repair preferred
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
Auto-ApplyHS OPERATIONAL MANAGER
Operations manager job in San Juan, PR
Job Description
GENERAL DESCRIPTION: Responsible for operations of the Head Start Program including facility management, information systems, transportation, and property. Supervises and ensures that the Performance Standards and regulations are met and that agency facilities and operations are effective and efficient; works closely with Head Start managers to coordinate agency operations; responsible for meeting Head Start Performance Standards and following the agency policies and procedures.
TASKS AND ESSENTIAL JOB RESPONSIBILITIES:
Works with the managers and coordinator to ensure that facilities, transportation, food service, technology resources, and center operations are effectively and efficiently managed and meet the Head Start Performance Standards, all regulations and policies and procedures.
Responsible for contract development and management.
Explore and research facility opportunities.
Negotiate leases and contracts, also responsible for the oversight of tenant leases.
Prepare and coordinate job bids, repair costs and estimates.
Assess facility needs: monitor, evaluate and prioritize Facilities Tracker Requests, determining assignments/scheduling and when requests need to be contracted out.
Ensure facilities/equipment is appropriately maintained, schedule and coordinate repairs with Facilities Technicians/Assistants, and/or subcontractors (electrician, plumber, locksmith, etc.)
Maintain records and documentation for all contracts (tenant leases, facility lease, inter-agency agreements, construction projects etc.) and jobs, projects and equipment.
Coordinate facility construction, renovations and playground development.
Establish and maintain professional working relationships with vendors, agency funders, tenants, and the business community.
Management of requests and needs related to information technology systems
Regularly monitor functional areas (facilities, playgrounds, food service, transportation and information technology systems) to assure compliance with Head Start Performance Standards, local, state and federal regulations.
Work with program managers to plan, organize and supervise day-to-day program operations; monitor quality, resolve challenges and continuously seek opportunities for improvement.
Facilitate the Facilities Committee.
Responsible for the operation's material inventories and their distribution to the operation.
Monitors the inventory of site materials, supplies, and equipment; places orders for the center.
Assesses current and future facility needs; makes recommendations to the Head Start Director.
Development and implementation of the operational inkind plan
Submits monthly the in-kind contributions, volunteer report and all program activities.
Maintains accurate and complete volunteer files. Ensures volunteers working ten hours or more per month are referred to Human Resources for background screening and TB Testing.
Development of the operational and programmatic calendar
Establishes and maintains property records in accordance with organizational regulations and policies.
Prepares annual property inventories and submits the corresponding reports
Certifies the deregistration and registration orders to the program property registry
Manage data platforms related to head start program operations
Mobilize community resources and partnerships and work with other organizations in the community to foster collaboration as defined by the Office of Head Start.
Strategic leadership and innovative programming to meet the needs of children and families in alignment with Head Start and organizational objectives.
Coordinate with leadership team on operational aspects of all school events
Assists in the development and implementation of the annual training plan, including pre-service, in[1]service, T/TA, and ongoing training requirements
Perform other related duties as assigned by the HS/EHS Director.
SUPERVISION
EMPLOYEE DEVELOPMENT: Establishes action plans that encourage the development of its employees (behavior and performance), especially its key talent
PERFORMANCE REVIEW: Complete performance appraisals on time and correctly identify your employees' areas of strength, opportunity, and development
ORGANIZATIONAL ENVIRONMENT AND CULTURE: Ensures a positive work environment in which commitment, resources, collaboration and recognition are encouraged
COMMUNICATION: Effectively communicates expectations, needs, critical situations, organizational objectives and the role of your team in meeting them
PERFORMANCE MANAGEMENT: Effectively management situations of poor performance. Take required disciplinary action, in an objective and fair manner, following Program Policies and Procedures and EEO requirements. This includes requirements involving the Head Start Policy Council in employee hiring and termination as outlined in Performance Standards 45 CFR 1304, Appendix A.
SUSTAINABILITY: Hiring, training, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports.
EXPERIENCE, EDUCATION, SKILLS & KNOWLEDGE REQUIRED:
Bachelor's Degree in business management field or a combination of a Bachelor's Degree in an unrelated field and relevant experience.
Minimum of three years professional level management and supervision of a department or agency.
Knowledge and experience in business and human resource practices.
At least three years' experience working with diverse families in low income communities on health and wellness interventions, including evidence-based strategies to reduce health disparities, with supervisory responsibilities
Background and understanding of child preventative health, including EPSDT requirements for children 0-5
Bilingual Required- translation and interpretation (language(s) - program specific).
Maintain certification in CPR and First Aid.
Physical exam and background checks are required for this position.
Travel required locally or long-distance up to 10% of the time for work-related meetings and functions.
Must have a valid driver's license and reliable transportation.
Ability to interact effectively with people from diverse backgrounds
Strong leadership skills with excellent written and oral communication skills. Ability to communicate effectively, verbally and in writing
Demonstrated computer literacy skills, using MS Office applications and other basic data systems including internet navigation
Must be honest, dependable and able to meet deadlines
Self-motivated and able to work independently
PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:
Ability to sit most of the time with some bending and reaching.
Ability to stand, walk, and bend periodically.
Ability to engage in repetitive movement of wrists, hands, and fingers - typing and/or writing.
Ability to work frequently at close visual range (i.e. preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading).
Ability to receive and respond to oral communication.
Ability to exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects.
Work is generally performed in an office environment.
Noise level in the work environment is moderate to occasionally loud (examples: business office with computers and printers, light to moderate traffic, human voices).
Standard office equipment generally used includes:
Telephone
Personal Computer (monitor, keyboard, and mouse) or Tablet
Printer/Photocopy Machine
Calculator
May be required to operate a motor vehicle during the course of duties.
ORGANIZATIONAL VALUES:
Empathy: We believe in showing love and compassion to all of our beneficiaries and in everything we do. We work hard to ensure respect, solidarity and purpose and we are dedicated to a sense of mutual service based on a deep sense of empathy
Inclusion trust: We learn from those most affected by the poverty. We develop opportunities with them at the center of what we do. We discover the needs for being able to design and implement the right solutions at scale.
Ethical Transparency: Our mission to eradicate poverty infantile in Puerto Rico is the driving force to do things well, with the best governance, ethics and transparency.
Creative Innovation: We build a better country. We recognize that the opportunities to which we aspire require new solutions. Creativity and innovation are our tools to create a better quality of life.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
Group Manager, Residential Installation Operations, GM Energy
Operations manager job in San Juan, PR
**GM Energy** is building a best-in-class installation ecosystem to support the next generation of home energy products. As the Group Manager, Home Product Installation & Interconnection, you will define and execute the strategic approach for how GM Energy delivers residential installations across a diverse national network of certified installers, turnkey providers, and customer-selected electricians.
In this role, you will shape the operational model that enables speed, quality, and customer confidence, from installer onboarding and market enablement to in-flight performance, compliance, and long-term network health. You will work across GM Policy, Energy Sales, Business Development, Product Development, and Customer Care to eliminate friction points, reduce barriers to EV adoption, and ensure GM customers experience a level of service and support unlike anything in the market.
This position is a unique opportunity to architect the systems, standards, and partnerships that will scale GM Energy's residential installation footprint nationwide - reshaping the way customers interact with energy at home, in their vehicles, and across the grid.
**Why Join GM Energy?**
This is an opportunity to shape the future of energy solutions and customer experience at GM. You will lead a team that directly impacts operational efficiency, installer success, and customer satisfaction and market development in a rapidly growing sector.
**Responsibilities:**
**Team Leadership & People Development**
+ Lead and develop a team responsible for installer onboarding, enablement, compliance, and continuous improvement.
+ Set clear goals, measure performance, and create accountability across multiple workstreams.
+ Foster a culture of transparency, collaboration, and innovation.
**Installer Onboarding**
+ Oversee certification, quality verification, and performance benchmarking for new installers.
+ Ensure adherence to GM Energy standards for speed, craftsmanship, and customer satisfaction.
+ Maintain onboarding SOPs and quality metrics to ensure consistency and scalability.
**Installer Enablement**
+ Identify priority markets, AHJs, MSAs, and utility partners to accelerate installer readiness.
+ Partner with internal teams to streamline application and permit packets, escalation pathways, and utility engagement.
+ Manage installer resources within Salesforce Experience Cloud and improve support workflows to reduce call center volume.
**Installer Compliance & Performance Management**
+ Monitor installer SLAs, cycle times, CSAT, and adherence to contractual requirements.
+ Drive timely resolution of escalations across active installs and pipeline jobs.
+ Maintain network health dashboards, lead monthly MORs and QBRs, and partner with purchasing on compliance.
**Continuous Network Improvement**
+ Identify systemic issues through data trends across onboarding, performance, compliance, and customer feedback.
+ Design and deliver training, education, and compliance programs for internal and external partners.
+ Drive initiatives that improve installer engagement, reduce cancellations, and enhance customer decision-making tools.
**Required Skills & Competencies**
+ Leadership excellence, including people development, delegation, and team accountability.
+ Technical fluency in electrical systems, home energy installations, interconnection requirements, EVSE, solar, and energy storage.
+ Knowledge of AHJ permitting, utility interconnection, and applicable safety codes.
+ Strong analytical abilities with experience identifying trends and implementing operational improvements.
+ Effective communicator able to translate technical concepts for diverse audiences including electricians, utilities, policy partners, and executives.
+ Ability to manage multiple priorities in a fast-paced environment.
**QUALIFICATIONS**
+ Bachelor's degree in Electrical Engineering, Construction Management, or related field preferred.
+ 7+ years of experience in energy, distributed energy resources, electrical installation, or related industries, with 3+ years in a leadership or indirect leadership role.
+ Experience managing installer or subcontractor networks, compliance programs, and customer experience initiatives.
+ Ability to work in Salesforce, Excel, and data visualization tools; capable of defining KPIs, SLAs, and reporting standards.
+ Understanding of revenue models for energy products, installation services, O&M, and grid or third-party ownership programs
**Compensation:**
**The expected base compensation for this role is:** **$149,500 - $229,100** **. Actual base compensation within the identified range will vary based on factors relevant to the position.**
**Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.**
**Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.**
**\#LI-HM1**
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Benefits Overview**
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (************************************************************* .
**Non-Discrimination and Equal Employment Opportunities (U.S.)**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company (**************************************************
**Our Culture**
**How we hire (************************************************
Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations (********************************************
We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (*********************************************** . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Technical Operations Manager
Operations manager job in San Juan, PR
At JSat Automation we believe that by providing our customers with the resources they need to overcome obstacles in their quest for scientific discovery and change, we can more broadly improve the daily lives of everyone in our world. It is our mission to provide our clients with a strategic, efficient cost-effective approach to implementation of their projects. Our goal is more than to just deliver a solution but to foster a long-term relationship as a technical partner and to invest in their continued success. Our highly diverse and talented team of engineers, project managers and process specialists are encouraged to channel their passion, innovation, and leadership to help enable us to provide unique, superior turnkey solutions for our customers. We are dedicated to finding the best person for every role at JSat because the solutions and tools that we develop together will help revolutionize numerous industries. If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat to see what skills/experience you are able to bring to this team. Apply Today to find out how you can join JSAT Automation and make an impact
Sat Automation is hiring a Technical Operations Manager for Validation 4.0. This position will be a management position leading a specific or combination of Engineering departments along with the day-to-day engineering tasks the Technical Operations Manager is responsible to drive Validation 4.0, plan projects, establish project criteria, coordinate project reviews, and ensure the proper implementation of project elements. Assist with the scheduling, planning, forecasting, resourcing, and managing technical activities to ensure project accuracy and quality.
• Manage the activities of on-site project resources; define detailed plan necessary to complete approved projects on schedule and within budget; support testing and commissioning activities; ensure the deliverable is technically and functionally correct.
• Responsible primarily for planning, coordinating and excuting company technical processes from beginning to end.
• Provide facilitation, leadership, mentoring and coaching to enhance the team's general capability.
• Effectively direct and deploy resources that support client and customer requirements for the delivery of services.
• Oversee administrative and operational processes that ensure the right engineers are available to successfully complete scheduled and specialty project requests.
• Ensure compliance with industry standards in cGMP environment.
• Lead a team of engineers in the designing, development, installation and support of systems in respective field of interests (Automation, Validation, IT, etc.).
• Interact with client personnel to identify and analyze continuous improvement through system upgrades, studies, collaboration, etc
• Drive digital innovation & automation and new ways of working with progressive technologies and platforms.
• Actively participate in the deployment and support of above-mentioned technologies and platforms by collaborating with cross-functional teams.
• Apply a structured agile methodology for system changes and support change management activities.
• Maintain/develop strong relationships with stakeholders to facilitate successful collaborations.
• General Commissioning, Qualification and Validation (CQV).
• Oversight of Change Records, which includes CR generation through tracking CR closure. CR's are for automation, facilities, utilities, and process.
• Prepare/ Author Qualification and Commissioning Protocols.
• Perform Testing, collects samples, analyzing test results, and prepares Commissioning and Qualification summary reports.
• Plan, perform and coordinate Installation Qualification (IQ), inclusive of test generation and execution. • Peer Reviews Validation Protocols, Commissioning Test and Design documents.
• Provide technical assessment and validation review/ approval for engineering, process and standard operating procedure changes.
• Manage or support projects as the primary controls resource.
• Prepare Risk Management Reports documenting system risks, applicable remediation/ risk reduction and critical controls.
• Provide input and continuous improvement recommendations to commissioning / qualification protocols.
• Lead and manage development of accurate completion of all commissioning and qualification documentation and Engineering TOPs to ensure that such documents are properly documented and complete.
• Incorporate commissioning protocol execution with process testing and debugging activities.
•Accountable for Project-specific:
Design Qualification
System Impact Assessments (SIA's)
Criticality Assessment (CA's)
Risk Assessment (RA's)
Requirements Trace Matrices (RTM's)
Design Verification o Commissioning and Commissioning Test documentation
Instrument Calibration assessments
Operational Qualification and Process Qualification 1 (process support systems) documentation creation, execution, and summary reports
• Provide C&Q support and updates for:
User Requirements Specifications (URS)
Functional Specifications (FS)
Automation Functional Requirements (AFR)
Functional Batch Record Review (FBRR)
•Lead validation planning and execution efforts
•Participate in FAT and manage SAT executions.
• Project closeout activities.
• Attend any project specific meetings as assigned.
• Maintain all required training to ensure job responsibilities can be performed daily.
• Vigilant to safety and maintains a safe environment for all during performance of job responsibilities (i.e. Validation Field Execution)
Requirements
• 6 + years of direct GMP/ validation experience with increasing levels of responsibility for protocol generation, execution and planning of wide range of validation equipment and software.
• Clear, strategic thinker with vision, with the ability to execute on priorities
• Must have strong project management skills (Scheduling, Budgeting, & Resourcing)
• Experience managing proposal creation processes.
• Excellent verbal, written and presentation skills
• Attention to detail, accuracy, and proactive relevance to company interests
• Experienced in the application of engineering best practice, methodologies, tools, software, and principles in the advancement of process improvements and complex project execution
• Solid understanding of job financial reporting with ability to apply cost control measures for projects
• Excellent analytical and organizational skills.
• Experience with automation, commissioning, qualification, or operations in a cGMP environment. • Knowledge of current industry standards such as GAMP5 and ASTM E2500.
• Experience in Computer System Validation (CSV) for manufacturing systems.
• Experience with Emerson DeltaV, Emerson Syncade and Pi software preferred.
• Proficient/ thorough knowledge of validation of principles, manufacturing processes, quality systems, engineering design fundamentals, regulatory agency expectation and industry trends.
• Tactical thinker with experience working with customers developing testing, validation and/or quality strategies.
• Strong technical writing, verbal communication, interpersonal and problem-solving skills.
• Ability to work independently.
• Strong computer skills and familiarity with Microsoft office suite programs.
• Compliance to cGMP requirements.
• Demonstrate good record keeping practices and attention to detail.
• Excellent client communication skills.
• Excellent collaboration and ability to communicate information to a varied audience
Network Engineering Operations Manager
Operations manager job in Guaynabo, PR
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities.
Responsible for Supervising the Network Engineering Operations (NEO) Group members dedicated to voice and data services. Supervises and manages the network and all equipment and technical issues related to its operation and performance. Manages all activities related to the operations and maintenance of the VoIP Softswitch, MPLS, and Internet Service Provider's equipment, including but not limited to servers, switches, routers, and databases. Provides Level 3 support for all voice and data services provided and issues related to Network Core components. Provides voice and data networking technical knowledge and expertise to design and implement appropriate solutions using company's products and service bundles.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
Plan, supervise and coordinate all tasks related to the operation, provisioning, maintenance, and service restoration of all network related activities.
Supervise technical staff, including performance evaluation, workload distribution, training, and performance reports of NEO personnel.
Provide technical support to other members of Engineering and Strategic Planning Department in the operation and implementation of existing and new facilities for company such as POP (Points of Presence), MPLS, switches, network servers and application, , etc.
Supports Engineering and Strategic Planning Department in the development and management of negotiations with vendors to ensure collocation, interconnection, as well as product and equipment solutions.
Develop, implement, and monitor a 24-hour maintenance and backup plan to keep network's service level optimum without intrusions and/or interruptions.
Establish and maintain performance guidelines, develop documentation and procedures to meet company objectives.
Recommend and implement new strategies, technologies and equipment for network optimization, to meet performance standards.
Provides network status reports and operational issues such as, but not limited to, network outages and performance.
Ensures that network technical support is provided to the organization's internal/external customers on WorldNet provided services.
Advises and supports on all internal technical needs.
Actively promotes and encourages teamwork among peers and employees.
Research, recommend and implement new equipment and/or solutions that align with company strategies and new product development.
Supports Engineering, Sales, Operations and Finance Departments regarding technical and/or Network related issues.
Maintains a customer service driven approach directed toward customer retention, market share gain, and growth.
Keeps abreast of developments in telecommunications, VoIP and networking technologies and makes recommendations to the engineering group and Director.
Interface with customer on difficult configuration and architectural issues.
Training and mentoring NEO Technicians.
Restore network from network outage situations by managing events amongst multiple groups.
Coordinate/Perform maintenance and migrations activities.
Manage MPLS, Internet and VoIP Networks to meet industry standard performance metrics.
Prepare and document departmental procedures and improvements to company applications as related to NEO processes.
Performs all other duties as required.
SUPERVISORY RESPONSIBILITIES
Directly supervises Network, ISP, laboratory technicians, database and servers' administrators, network administrators and/or consultants and other personnel as assigned by organization. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems and encouraging and supporting personal and professional growth through specific plans and consistent support.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree from an accredited college or university; and six years minimum related experience and/or training. At least two years of experience as Supervisor.
LANGUAGE SKILLS
Ability to read, analyze, and interpret complex technical documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
Fully Bilingual (Spanish - English)
MATHEMATICAL SKILLS
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
REASONING ABILITY
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
OTHER SKILLS
Able to work with Microsoft Office, Word, Excel, Power Point, etc.
Project Management
Reengineering
Problem Solving Abilities
Training Design
Strong relationship Skills
Conflict resolution
Motivation skills
Highly organized to handle large number of simultaneous activities in a very fast paced environment, yet flexible enough to respond quickly to critical issues.
Must be a strong communicator, skilled in developing and maintaining key professional relationships.
Working knowledge of access network issues that impact VoIP performance as well as their measurement and analysis.
The Network Operations Manager must have in depth expertise in MPLS and its performance.
from the edge through the core of the network and strong working knowledge of MPLS, data communications and Internet knowledge including TCP/UDP/IP, routing, tunneling, PPP, Frame Relay, and mobile IP. Additionally, this individual will have expertise in a wide range of data network access; from Analog modems to Broadband technologies (Ethernet, VRF, VPLS, Wireless, etc.) including home networking and traditional telecommunications technologies such as SONET, TDM, etc.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performing the duties of this job requires the employee to sit, stand, and bend, and a normal range of hearing and vision. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus; due to driving needs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Normal office environment, usually quiet. No physical discomfort or exposure to hazardous things due to temperature, dust, noise, etc. Able to work in a fast-paced environment with continuous interruptions.
EMPLOYER'S RIGHT
This does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this .
WorldNet Telecommunications has the right to revise this at any time. This job description is not a contract for employment.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans, and Individuals with Disabilities.
Auto-ApplyExecutive Director, Medical Affairs Strategy Excellence & Operations
Operations manager job in San Juan, PR
As a senior leader within Medical Affairs, the Executive Director will serve as a strategic thought partner and Chief of Staff to the Vice President of Medical Affairs, providing high-level guidance and operational leadership across the organization. Leveraging a deep understanding of industry trends and internal priorities, this individual will shape the development of best-in-class medical excellence capabilities aligned with Otsuka's vision, direction, and growth strategy.
The Executive Director, Medical Affairs Strategy, Excellence & Operations will lead five critical teams: Strategic Planning, Business Solutions & Analytics, Vendor & Contracts Management, Governance & Procedures, and Global Medical Evidence Operations ensuring alignment with enterprise goals and medical excellence priorities. This role will champion operational rigor, foster strategic integration, and drive high-quality insights to support decision-making across the organization.
Serving as a key liaison across the Global, US, and Commercial ecosystem, the Executive Director will play a pivotal role in advancing scientific and medical initiatives. Through thoughtful leadership and collaboration, this individual will shape and execute the global medical affairs strategy, optimize operational frameworks, and enable data-driven innovation across therapeutic areas.
****
**Key Responsibilities Include:**
**Strategic Leadership and Execution**
+ Serve as Chief of Staff to the VP of Medical Affairs, driving strategic alignment and operational integration across the Global Medical Affairs organization.
+ Sets the overall direction of Medical Excellence & Operations (MEO); make critical decisions that have impact across Global Medical Affairs therapeutic areas (TAs) and functions
+ Leads the development, refinement, and execution of Medical Affairs strategies and objectives in alignment with corporate goals.
+ Coordinates cross-functional planning, meeting cadences, budget oversight, and communication on behalf of Medical Affairs leadership.
+ Collaborates with cross-functional teams to align medical affairs activities with commercial and clinical development strategies
+ Leads Medical Excellence for Med Affairs Strategy to ensure consistent best practices across programs and drive consistent methods of strategic and tactical planning and execution.
**Operational Excellence and Team Management**
+ Lead and manage core operational pillars within Medical Affairs Excellence & Operations Team, including:
+ Global Asset Strategic Planning
+ Business Solutions and Analytics
+ Vendor and Contracts management
+ Global Medical Evidence Operations
+ Governance and Procedures
+ Establish and implement systems, SOPs, and governance frameworks to ensure excellence, compliance, and efficiency in Medical Affairs processes (e.g., IME, ISTs, EAPs, publications, congresses)
+ Provide and maintain the technological infrastructure, business tools, and data analytics, including the medical information contact center, to enable Global Medical Affairs teams to operate efficiently
+ Oversee the department's budget, resource allocation, and vendor contracting processes (including key TA level vendors)
+ Will ensure assignment of Med Excellence activities/projects to Otsuka priorities
+ Congress Strategy/prioritization, ensure aggregation of congress plans (including meetings) and awareness cross functionally
+ Develop and maintain calendar of important TA meetings across programs, including congresses and internal offsite meetings (US and Global) to ensure no conflicts and adequate resourcing; will work with Administrative leads to ensure meetings are added to calendars
+ Develops and manages large teams driving a high-performance culture; understands the required skillset (s) needed within the medical excellence function to deliver best results
+ Builds relationships with key internal and external stakeholders, including industry partners
**Performance Monitoring and Reporting**
+ Establish and track key performance indicators (KPIs) to measure Medical Affairs impact and execution
+ Deliver monthly and quarterly updates to Global Medical Affairs leadership and contribute to board-level reporting, as needed
+ Keeps abreast external environment-relevant trends and incorporates insights and best practices to inform functional decisions
+ Responsible for ensuring timelines and process for cross-brand initiatives, such as annual medical strategy planning, 3-year roadmaps, SMART goals
**Qualifications**
**Education and Experience:**
+ Doctorate Degree (MD (Medical Doctor), PharmD, PhD) or equivalent preferred
+ Minimum of 15 years' experience in the pharmaceutical or biotechnology setting within medical affairs strategy
+ Sr Director level medical affairs strategy experience for a minimum of 5 yrs. and experience in Medical Excellence & operations
**Skills and Competencies:**
+ Demonstrated ability to lead and inspire high-performing teams
+ Strong strategic, operational, and leadership capabilities within a biotech or pharmaceutical setting
+ Expertise in navigating regulatory frameworks and ensuring compliance within medical affairs function
+ Excellent communication and interpersonal skills, with the ability to influence cross-functional teams
+ Strong analytical and problem-solving skills to address complex challenges within medical affairs
+ Ability to lead a team and influence organizational level decisions
+ Experience in collaborating with Medical Affairs vendors that can provide medical excellence related support
+ Strategic thinking acumen and record of accomplishment for operational excellence
+ Ability to rapidly pivot based on evolving corporate strategy and direction
+ Proficiency in pharma code and all guidelines concerning medical affairs activities
+ Excellent presentation skills and ability to communicate complex scientific information
+ Motivated, disciplined, pro-active individual capable of effectively managing timelines
**Other Requirements:**
+ Ability to travel globally up to 25% for congresses, advisory board meetings, Governance meetings as business needs require
**Competencies**
**Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
**Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business.
**Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
**Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
**Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
**Empowered Development -** Play an active role in professional development as a business imperative.
Minimum $245,454.00 - Maximum $381,110.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.
**Application Deadline** : This will be posted for a minimum of 5 business days.
**Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.
Come discover more about Otsuka and our benefit offerings; ********************************************* .
**Disclaimer:**
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .
**Statement Regarding Job Recruiting Fraud Scams**
At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.
Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.
Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.
To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* .
Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities.
Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Central Operations Manager
Operations manager job in San Juan, PR
The **Central Operations Manager** is responsible for managing escalations within a specific region. They will act as a subject matter expert and will own resolving problem cars from start to finish. They will drive out of service improvements by solving complex fleet and maintenance issues that the field team is unable to solve quickly. They will be a resource for the field team to escalate to when they have problem vehicles that need a dedicated resource to solve. Additionally, they will proactively seek problem cars and create escalations which will ultimately allow the field team to focus on more tactical solves.
**Wage** : $70,000 annually
This position is remote.
**A Day in the Life:**
The Central Operations Manager will monitor the escalation queue for their assigned region. They will own the process of identifying and resolving bottlenecks for fleet and maintenance related no-rev vehicles by taking on the burden of troubleshooting and resolving the more time consuming escalations from the field fleet and maintenance teams. They will be held accountable for reducing idle days by working the most complex or aged vehicles that are not generating revenue. They will also work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO. They will report into the Sr Director of Fleet.
**What You'll Do:**
+ Own Central Ops (CO) Escalation process for assigned region
+ Reduce field workload for complex fleet and maintenance issues
+ Own escalations from start to finish and work to expedite resolution through subject expertise.
+ Call dealerships and establish / take actions on next steps for problem vended vehicles
+ Analyze learnings from CO process to improve workflow and create efficiencies to reduce dwell time
+ Identify bottlenecks which drive high no-rev days and work to remove/resolve
+ Work closely with maintenance and fleet managers to seek out problem areas proactively and escalate to CO
+ Measure vendor performance and hold accountable for SLAs
+ Track and report KPIs related to CO escalation resolution
**What We're Looking For:**
+ 3 years' experience in fleet or maintenance operations
+ Bachelor's in Business Management, Supply Chain, or like field required
+ Moderate proficiency in [Maintenance and fleet operations workflow, Supplier Negotiations, Vendor management]
+ Ability to collaborate with internal and external stakeholders across multiple functions and locations
+ Ability to influence
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Results driven, ability to make decisions and help solve problems
+ Ability to collaborate with a diverse, high-performing, results-oriented, and highly-engaged team.
+ Ability to drive process and organizational change.
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment.
+ Ability to work under minimal supervision with a goal-oriented mindset.
+ Ability to see the big picture and leverage critical thinking and decision-making skills.
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability.
**What You'll Get:**
+ Up to 40% off the base rate of any standard Hertz rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Insurance Agency Operations Officer
Operations manager job in San Juan, PR
Company: Island Finance
With over 65 years of service, Island Finance LLC is the largest financial institution in Puerto Rico. It serves over 70,000 clients, with consumer loans and a variety of financial products and services. Also, it has a comprehensive distribution network with 48 branches, a call center and an advanced Internet banking service available through **********************
Island Finance is not only a Financial Company committed to the future of Puerto Rico, but also works every day to offer the highest quality of service and is the one who has reached out to thousands of clients when they have needed it most, in addition to maintaining a positive and dynamic work environment with a team committed to offering the best.
We are the Financial Company of the 21st century, with over five decades helping you realize your dreams. Because there is one thing that does not change and that is that sixty-five years later we are here...
We deeply appreciate your support and reaffirm our commitment. That's why with us... ¡¡Yes, you can!!
General Job Summary
Validate accounting and operations activities to guarantee the business information accuracy, continuity, and compliance, including but not limited to, GL transactions, payments, audits, budgets/forecast, business results reporting, IT systems development and contingency plans. Work closely with Insurance Director to establish the strategic plan, including marketing, sales, and financial results, complying with all laws and regulations.
Essential Function and Responsibilities
Responsible for preparing and sending the daily penetration reports of credit related products.
Prepare and analyze monthly closing process including, but not limited to monthly revenue
report, account receivable monthly report, aging report, Agencies' revenue summary report.
Responsible of preparing and analyzing the weekly scorecard report to be presented to management. Prepare and deliver monthly presentations to Management for Business Committees and Board of Directors, with monthly Insurance Agency's financial and marketing results.
Analyze the business development by preparing the monthly forecast report by company and line of business. Update spreadsheets and Agency's databases with statistical, financial, and non-financial information.
Analyze and present the monthly expenses report.
Analyze and manage the aging for the LOB and make the collection effort to Departments and Insurance Companies.
Set up tracking systems for online marketing activities. Prepare reports by collecting and analyzing sales data.
Assist Insurance Director with coordination and follow-up training of credit related products to branches and telemarketing personnel to increase penetration rates and comply with laws and regulations.
Accountable of reviewing regulatory process to comply with the Office of the Commissioner of Insurance due dates and present recommendation to develop and strengthen the process.
Prepares and/or approves financial activities, such as journal entries, cancellations,
Reconciliations, check requests and accounts receivable. Interacts and works together with the Controllership Department and assures the accounting cycle is properly managed.
Prepare and update operational procedure (Manual).
Coordinate efficient processes through IT enhancements and projects
Responsible for reviewing and maintaining the Agency's Contingency Plan.
Responsible for renewing the Agency's corporate licenses with the Office of the Insurance Commissioner and submitting regulatory report to the Office of the Commissioner of Insurance.
Undertake daily administrative tasks to ensure the functionality and coordination of the Agency's activities.
Support and assist the management in another task as required.
Insurance Licenses required: Miscellaneous(P&C), Life and Disability
Requirements
Bachelor's degree in business administration, mayor in accounting preferable or equivalent
Broad and deep knowledge of a discipline, such as sales, finance, or business administration, and that requires the use of broad theoretical knowledge.
Insurance Licenses required: Miscellaneous(P&C), Life and Disability
Minimum of three (3) years in a similar position
Strong knowledge about insurance industry and products
Available to work extended hours when required.
Solid computer skills, including MS Office
Excellent communication and presentation skills
Experience in Insurance Industry
Fully bilingual (English and Spanish)
Accuracy and attention to detail
Strong knowledge about insurance industry and products
Available to work extended hours when required.
Solid computer skills, including MS Office
Excellent communication and presentation skills
Experience in Insurance Industry
Fully bilingual (English and Spanish)
Accuracy and attention to detail
Attention to detail.
Ability to read and understand financial statements that present accounting issues reasonably expected
Agile Product Delivery
Strategic Planning and Organization
Critical and Analytical Thinking
Island Finance is an Equal Opportunity Employer
Learn more about us at Island Finance and keep updated with our latest job postings at Island Finance Empleos
Connect with us!
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Auto-ApplyRegion Manager
Operations manager job in San Juan, PR
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The Region Manager is responsible for the sale of consumable products in the Life Sciences industry (pharma/biopharma, medical device, and related industries) within an assigned geographic region. Working with sales leadership to develop strategies for achieving commercial targets, they also directly manage and coordinate activities of their sales team to meet planned goals and objectives.
What you will do as a Region Manager
Business Management
Facilitates the development and expansion of the region's business by initiating and nurturing key relationships and associations in the Life Sciences industry.
Monitors and reports market trends to appropriate internal partners and implements region strategies to capitalize on all opportunities.
Identify top prospects, projects, and opportunities and ways to improve productivity and drive continuous improvement in the sales process.
Comply with the spirit and letter of laws, government regulations, and company policies.
Achieving Financial Objectives
Develops and clearly communicates business strategies.
Drives activities to achieve financial targets for the region and/or assigned territories.
Participates in setting pricing strategies using established policy guidelines.
Manages time, travel, expenses, and sales activities to maximize effectiveness.
Customer Focus
Ensures customer needs are communicated and interpreted into all facets of organizational structure.
Interacts regularly with other functional leaders to ensure process improvements are implemented effectively.
Assures that all direct reports are trained properly and can deliver an integrated, customer solution presentation.
Employee Development
Creates an environment which encourages self development, creative thinking and problem solving.
Coaches the team to leverage their role to ensure positive team selling relationships.
Identifies training and educational needs of their region; assures information, resources, education, support are provided to the team through various support functions.
Uses all available tools and techniques to develop and communicate vision.
Recruits, interviews, and selects individuals matching the profile of the respective STERIS job description.
The Experience, Skills and Abilities Needed
Required
Bachelor's degree required
5 years minimum of sales experience in the pharmaceutical or life sciences market with responsibility for multiple products
2 years minimum of managerial experience within performance reviews, training, and succession planning, etc.
Proficiency with Microsoft Office and Customer Relationship Management Software
Must have a valid driver's license, passport, and the ability to travel internationally (40-50%)
Bilingual (fluent in Spanish, Advanced English) to communicate with Customers and global STERIS team
Preferred
Bachelor's or Master's degree in Chemistry, Biology/Microbiology, Pharmaceutical Science, or Engineering
Significant sales support skills and experience including dealing with complex multifaceted sales situations effectively utilizing a team approach - strong leadership, matrix organization management, interpersonal, communication, organization, and presentation skills
Skilled in motivating diverse teams, fostering accountability, and building resilience
Coaching, providing feedback, developing talent
Excellent communication and negotiation skills
High emotional intelligence and adaptability in a fast-changing industry
Skilled in setting KPIs, monitoring progress, and adjusting strategies
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
Base Salary + Incentive Compensation Program
Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
Cell Phone Stipend
Flexible Time Off + 9 Corporate Holidays Per Year
Excellent Healthcare, Dental, and Vision Benefits
Healthcare and Dependent Flexible Spending Accounts
Long/Short Term Disability Coverage
401(k) with a Company Match
Parental Leave
Tuition Reimbursement Program
Additional Add-On Benefits/Discounts
Opportunities for Advancement in a Stable Long-Term Career
Pay range for this opportunity is $105,400.00 - $136,400.00. This position is incentive plan eligible, at target earnings of $45,000 - $55,000, depending on performance.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Houseperson - Public Areas - Condado Ocean Club
Operations manager job in San Juan, PR
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Ocean Club is a modern oasis in the middle of the city. This is a club open to all who value the unique experiences and cultural connections inspired by travel. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together!
Key Responsibilities
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation.
Responsible for maintaining the cleanliness of the entire lobby, including all entrances, glass doors, windows, men's and ladies' restrooms, front office reception area, lounge, and shops.
Perform other miscellaneous jobs as requested by the housekeeping manager.
Maintenance and cleanliness of all equipment used by him/her.
Check with the manager to determine if any special situations are present so that you can give them immediate attention.
Maintenance and cleanliness of all equipment used by him/her.
Anticipate and communicate replenishment needs.
Ensure adherence to quality expectations and standards.
Knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events.
Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the Director of Housekeeping.
Complete safety training and certifications.
Develop and maintain positive working relationships with others, support the team to reach common goals.
Perform other reasonable job duties as requested by supervisors.
Qualifications
Hospitality oriented
Proven experience in a supervisory role within housekeeping or public areas, preferably in a hotel environment.
Must be able to bend, squat and stretch, lift weighing up to 50 pounds.
Flexibility to work various shifts, including weekends and holidays
Able to handle difficult situations effectively.
Strong communication skills
Able and willing to perform basic cleaning duties.
Must possess good communication skills in Spanish and English.
Benefits
401(k)
Employer Contribution to 401(k)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Auto-ApplyPort Operations Manager - Diego Garcia
Operations manager job in San Juan, PR
This opportunity is contingent on contract award. **Port Operations Manager** + Overseeing all port operations including loading and unloading of cargo, vessel traffic, and storage operations + Ensuring that all operations comply with safety and environmental regulations
+ Managing port personnel, including hiring, training, and performance evaluations
**QUALIFICATIONS**
+ US Citizenship
+ Secret Security Clearance
+ Minimum of 72 months Harbor Operations experience.
This opportunity is located on the island of Diego Garcia.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters (********************************* SkbztPuAwwxfs) .
Senior Operations Supervisor
Operations manager job in Dorado, PR
Permanent About Heraeus Making displays foldable? Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always being one step ahead. About Heraeus Medevio
Together we improve lives. At Heraeus Medevio, we bring lifesaving and life-changing medical devices to market through partnerships with medical device manufacturing companies. Backed by Heraeus Group, we are committed to the growth of our teams and organization by providing an open space for open minds.
To reach our vision of improving 100 million lives every year, we foster a culture of curiosity that thrives on challenge, continuous learning, growth, and the opportunity to try new things. With sites in the United States, European Union, and Asia, and over 2,200 employees worldwide, together, we will meet tomorrow's challenges today.
Position Summary
The Senior Operations Supervisor schedules and coordinates personnel, equipment, and activities in a production environment. Promotes continuous quality improvement processes and meets profitability goals and customer expectations. By supervising, motivating, and taking disciplinary actions in a consistent and timely manner, the Operations Supervisor support and promotes Operational Excellence initiatives.
While the site operates three shifts, this position will generally support typical business hours are expected, 8 AM-5 PM.
What You'll Do Every Day:
* Forecast, schedule and coordinate production personnel, equipment, and activities, while maintaining head count levels with production requirements.
* Provide direction for all manufacturing areas to operators, leads, and operator technicians, including setting goals, KPIs, standards, and/or expectations for areas.
* Perform annual employee performance reviews, disciplinary actions, and track the progress of employee development plans/goals.
* Maintain department costs within budget guidelines.
* Provide technical assistance, support, and follow-up to Lead Operators in areas such as non-conformance, scheduling, line organization, among others.
* Monitor production quality on an ongoing basis, adjusting process to maximize product quality.
* Analyze and report on production and quality results and takes immediate action if necessary.
* Communicate with management and/or subordinates to resolve employee concerns and complaints.
* Proactively identify, evaluate, and collaborate with cross-functional partners to implement operational improvement opportunities using Lean principles and/or 6-sigma methodology.
* Other duties assigned as required.
EHS responsibilities
* Understand the EHS management system and how it applies to their area of responsibility, ensuring that equipment, facilities or plant(s) are operated in accordance with applicable laws and with Company EHS policies and other requirements.
* Implement adequate safe working procedures, practices, operating instructions and other internal regulations for work processes.
* Ensure all accidents and injuries are promptly investigated, causes identified, and lessons learned communicated appropriately.
* Ensure employees are appropriately qualified and have sufficient resources and skills to fulfill their responsibilities.
* Arrange training for people to ensure regulatory required qualification is satisfied and competency to perform the job is fulfilled and maintained.
What We're Looking For:
* Bachelor's degree in Mechanical or Industrial Engineering or related field required.
* Minimum 5 years of experience in Medical Device industry.
* Minimum 3 years of experience in a supervisory role.
* Excellent communication skills, bilingual (English/Spanish), with the ability to support and lead project activities across the site
* Demonstrated strong analytical skills to effectively manage resources and budgets.
* Demonstrated success effectively improving processes with minimal direction and information.
* Demonstrate high level of initiative and creativity, technically savvy, and strong attention to detail.
* Distinguished through consistent display of leadership by example in accordance with Heraeus Medevio Ethics statement.
* Ability to anticipate and practice participative management style.
* Must be able to wear required Personal Protective equipment (PPE) and sit or stand for extended period.
* Ability to travel up to 10% may be required.
Curious? Apply now!
We are interested in finding the best candidates, and they may come from a nontraditional background. So please don't hesitate to apply, even if you aren't an exact fit. We look forward to getting you started on your employment journey with Heraeus Medevio!
Any further questions?
Our Recruiting Team, Heraeus Medevio, is happy to assist you by email: [[cust_RecTeam]]. Or visit us at jobs.heraeus.com.
ReqID: 58684
Operations Director - NUC Caguas
Operations manager job in Caguas, PR
We are seeking an experienced Operations Director to oversee the daily operations of our Bayamn Campus. As the Operations Director, you will be responsible for ensuring the smooth and efficient functioning of all departments, while maintaining a high level of customer satisfaction. You will be expected to develop and implement strategies to improve productivity, reduce costs, and increase revenue. Your ultimate goal will be to ensure that the Bayamn Campus operates at peak performance, while maintaining the highest standards of quality and safety.
Minimum Qualifications:
Bachelor's degree in Operations Management, Business Administration, or a related field
5+ years of experience in operations management, with a proven track record of success
Strong budgeting and financial management skills
Excellent leadership and communication skills
Ability to work well under pressure and meet tight deadlines
Preferred Qualifications:
Master's degree in Operations Management, Business Administration, or a related field
Experience in restructuring and turnaround management
Experience in a higher education setting
Responsibilities:
Develop and implement operational policies and procedures to ensure the efficient functioning of all departments
Manage and oversee the budgeting and forecasting processes, ensuring that financial targets are met
Identify areas for cost reduction and implement strategies to achieve savings
Oversee facilities management, ensuring that all buildings and equipment are well-maintained and meet safety standards
Ensure a high level of customer satisfaction by monitoring and improving service delivery
Skills:
As the Operations Director, you will be using your skills in operations management, production management, budgeting, budget management, forecasting, cost reduction, facilities management, and customer satisfaction on a daily basis. You will be responsible for ensuring that all departments are functioning efficiently and effectively, while maintaining a high level of customer satisfaction. Your ability to lead and communicate effectively will be critical to your success in this role.
“Patrono con Igualdad de Oportunidades en el Empleo y Acción Afirmativa para Mujeres, Veteranos y trabajadores/as con Discapacidad”.
Auto-ApplyCOMMERCIAL OPERATION MANAGER
Operations manager job in Guaynabo, PR
Job Description
The Commercial Operations Manager role be responsible for providing strategic insight to both the field force and the sales leadership team specific to the business KPI's, incentive compensation, Sales Force Effectiveness dashboards, field force targeting and management reporting. This role will lead the internal sales support representatives, driving the collaborative alignments among multiple teams, including sales, marketing and operations for Alivia's Specialty and Infusion. This role will partner with Sales Managers to enable commercial department efficiency, productivity and reporting/analytical capabilities to react quickly to changing customer dynamics and make profitable business decisions. The Commercial Operations Manager applies technical knowledge to solve problems, receives assignments in the form of objectives and determines approach, resources, schedules, and goals. The Sales Manager consistently review performance metrics and promptly identify and address emerging trends, opportunities and issues through specific actions plans by territory and line of business.
Responsibilities include but are not limited to:
Lead Sales Support, and Operations team members in supporting and reducing the administrative burden on the sales force.
Craft and present compelling, strategic recommendations for sales team performance to drive new business growth.
Drive the creation and implementation of a comprehensive system of dynamic and efficient tools for reporting and analyzing data. Working collaboratively to establish processes that drive continuous improvement and revenue growth.
Engage in collaborative dialog with Sales Managers, Operations Managers, Marketing and Finance to create profitable commercial strategies, initiatives, and processes.
Analyze performance metrics and sales tool usage reports to identify sales team training needs. Collaborate with our learning and development team to develop strategies to meet these needs.
Build strong relationships within a network of colleagues on all levels and ensure effective linkages with all stakeholders.
Supports and contributes to a sales Operations vision and strategy aligned with business needs.
Works with colleagues to build the infrastructure and capabilities that enable the sales organization to achieve sustainable success.
Develop an accessible library of sales processes and programs for quick reference by the organization, using existing technologies as appropriate.
Build productive long-term customer relationships with external decision makers.
Participate in sales and marketing activities with key customers and/or professional associations.
Evaluate and promotes training and continuous education for Commercial Team
To monitor customer satisfaction and service levels to ensure that standards are being met
Candidate Experience:
5years ofprevioussupervisory experience isrequired.
Prior experience working in Specialty Pharmacy,Home Infusionorpharmaceuticalsalesisrequired.
Demonstratedtrack recordof meeting/exceedinggoals.
Demonstrated capability with coaching and developing personnel.
Previous experience with coordinating and leading projects
***EEOC F/M/V/D***
Zone Manager, Provider Privacy
Operations manager job in San Juan, PR
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
**Role Summary:**
The Zone Manager, Provider Privacy will provide operational oversight and leadership as well as day-to-day supervision of privacy compliance activities within assigned business zones, serving as the primary liaison between the Vice President of Privacy Analysts. This role is responsible for ensuring the consistent execution of privacy incident management, HIPAA compliance, and data protection processes across operational units. The Zone Manager will coordinate with cross-functional teams including Legal, Operations, and Security to support risk mitigation, training, and adherence to regulatory and contractual obligations.
This position requires a strong understanding of healthcare privacy regulations, exceptional organizational and analytical skills, and a commitment to fostering a culture of compliance and privacy excellence throughout the organization.
**Key Responsibilities:**
+ Supervise and mentor Privacy Analysts across assigned operational zones, ensuring accurate and timely handling of HIPAA incidents and privacy matters.
+ Review incident investigations, root cause analyses to ensure completeness, accuracy, and alignment with regulatory standards.
+ Serve as an escalation point for complex privacy incidents or high-impact cases, coordinating with Legal and the Director of Compliance on next steps.
+ Monitor privacy incident trends across zones to identify systemic risks and recommend proactive mitigation measures.
+ Ensure consistent application of policies, processes, and reporting across the zone
+ Support the development and execution of regional or functional privacy audits in partnership with the Internal Audit and Compliance teams.
+ Collaborate with business units to identify and address privacy risks in daily operations, data handling, and third-party interactions.
+ Maintain oversight of data tracking and reporting within the privacy incident management system, ensuring accuracy and completeness.
+ Assist in managing communication with customers, clinics, and, when appropriate, affected individuals and regulatory authorities.
+ Assist in implementing enterprise privacy and compliance policies within assigned zones.
+ Provide privacy-by-design and compliance-by-design guidance to operational teams.
+ Support the development and delivery of targeted privacy training programs, reinforcing compliance best practices.
+ Recommend enhancements to policies, procedures, and training based on observed trends and root cause analysis.
+ Partner closely with Operations, Customer Service, and Legal to maintain alignment on privacy and compliance initiatives.
+ Provide zone-level performance metrics and updates to the Director of Compliance for inclusion in enterprise-wide reporting.
+ Represent the Compliance team in cross-functional projects related to data protection, customer reporting, or business process improvements.
+ Travel for conferences and to meet with customers as needed, up to 30%.
**Basic Qualifications:**
+ Bachelor's degree in Health Information Management, Healthcare Administration, or a related field.
+ 6+ years of experience in healthcare compliance, privacy, or information governance.
+ Minimum 3 years of experience in a leadership, supervisory, or team management role.
+ Strong working knowledge of HIPAA, HITECH, and related state and federal privacy laws.
+ Demonstrated experience conducting or overseeing privacy incident investigations and root cause analyses.
+ Proficiency in privacy incident tracking systems and data reporting tools.
+ Excellent analytical, organizational, and communication skills.
+ Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
+ Strong ethical judgment, attention to detail, and commitment to confidentiality.
+ Ability to travel up to 30%
**Desired Qualifications:**
+ Master's degree in Health Information Management, Healthcare Compliance, or a related discipline.
+ Professional certification such as CIPP/US, CHPC, CHC, or RHIA.
+ Experience in a healthcare technology or health data interoperability organization.
+ Familiarity with privacy-by-design frameworks and compliance integration in technology environments.
+ Experience collaborating with internal audit or regulatory compliance teams.
+ Demonstrated success in developing and delivering privacy training or educational materials.
+ Strong interpersonal skills with the ability to influence and build relationships across functions and levels.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$145,000-$170,000 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
Operations Director Parenteral
Operations manager job in Gurabo, PR
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************
Job Function:
Supply Chain Manufacturing
Job Sub Function:
Plant Management
Job Category:
People Leader
All Job Posting Locations:
Gurabo, Puerto Rico, United States of America
Job Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at *******************/innovative-medicine
We are searching for the best talent for an Operations Director Parenteral to join our team in Gurabo, PR.
Summary:
Lead the Parenteral and Combo Product manufacturing cells to deliver safe, compliant, high‑quality products on time and within cost targets. This role requires strong technical pharmaceutical manufacturing expertise, proven leadership and coaching ability, and experience driving continuous improvement and reliability in a regulated environment.
Key responsibilities:
Develop and implement retention, rewards and recognition programs to retain critical talent and drive engagement.
Lead special projects and site‑wide improvement initiatives; transfer proven process innovations across shifts and functions.
Partner with Product Management and Technical Operations to pilot and deploy new technologies and process improvements that reduce cost, improve quality, and shorten cycle time.
Define, deploy and maintain cell performance measures and standards; effectively use the performance management system to drive pay‑for‑performance and individual development plans.
Lead and support regulatory inspections and audits for the cell; ensure documentation, records, and processes are inspection‑ready and implement corrective actions as required.
Prioritize, plan and manage capital projects and equipment upgrades for the cell, including budget oversight and coordination with Engineering and Technical Operations.
Coordinate with supply chain and suppliers to ensure material availability, minimize disruptions, and manage vendor performance impacting production continuity.
Partner with EHS on audits, training, communications and incident investigations; lead critical task analyses and corrective actions as needed.
Qualifications:
Education:
Bachelor's degree in Chemistry, Pharmacy, Biochemistry, Chemical Engineering, or related Science/Engineering field. Master's degree preferred.
Experience and Skills:
Required:
Minimum 12 years of experience in the pharmaceutical industry
Minimum 4 years of parenteral drug product experience
At least 8 years of significant people‑management experience with demonstrable development of personnel
Strong working knowledge of cGMP and SOPs in pharmaceutical manufacturing
Demonstrated use of LEAN / 6 Sigma tools and reliability programs to improve yield, cost and cycle time
Safety training and a strong track record of enforcing safe work practices
Excellent leadership, coaching, communication and cross‑functional collaboration skills
Experience leading multi‑disciplinary teams (Quality, Technology, Operations) in a regulated site
Track record of delivering measurable operational and cost improvements
Bilingual (English and Spanish)
Preferred:
Certification in LEAN/6 Sigma
Other:
May require up to 20% domestic and/or international travel
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Auto-ApplyRegional Manager Hearing Care - Florida
Operations manager job in Florida, PR
As the Regional Manager, Hearing Care, you will oversee support a team of dedicated and compassionate Hearing Care Coordinators (HCCs). Your role will be vital in ensuring our patients receive exceptional care and service. You will provide guidance and support to the HCCs within the region. Your expertise in the relevant point of system sale will be essential, and you will be held accountable for ensuring the HCCs in the region receive the necessary training to excel in their roles. You will motivate and mentor the HCCs for local events, activities and regarding scheduled and completed evaluations efforts. Leading by example, you'll bring enthusiasm and display flexibility as you take on special projects and drive process improvement efforts and company initiatives
Location: West Coast Florida - Hybrid Schedule with two remote days.
Fort Lauderdale/Orlando/Jacksonville, FL
Monday-Friday 8:30am-5:00P.M.
Your role at AudioNova:
* Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management
* Up to 60% Travel in Fort Lauderdale/Orlando/Jacksonville, FL.
* Observe, explain, and coach on scheduled evaluations and capacity and demand
* Address performance issues proactively, providing coaching and conducting annual performance appraisals.
* Review and ensure accuracy in regional collections and transaction
* Supervise clinic inventory control processed
* Oversee the process for the insurance process and proper completion of patient Benefit Checks
* Monitor and evaluate transactional compliance duplication
* Provide comprehensive training to HCCs beyond initial on-boarding and create mentoring partnerships amongst peers in the region to support ongoing development
* Approve employee PTO and manage timecards in the ADP system
* Facilitate smooth onboarding and provide ongoing training and support of new HCCs
* Subject matter expert on company systems, processes and policies & procedures
* Proactively address process issues and errors ensuring HCCs adhere to SOPs consistently recognize trending errors and promptly follow up with HCCs to address process issues (related to SOP, processes in general and linked to the relevant systems)
* Cultivate strong relationships and provide supports for HCCs fostering effective communication between the Sr. HCC and the HCCs
* Provide team support team by coordinating, coaching and mentoring at community events
* Champion the company vision, mission and values, promoting team morale around these initiatives
* Operates in compliance with all local, state and Federal laws as well as
* Assess the potential ROI of local events considering demographics, engagement and attendance
* Drive performance success by achieving KPIs related to demand for HCC accountable activities
* Effectively manage calendars and capacity, utilizing financial dashboards to review scheduled and completed eval targets
* Train HCCs on best practice for local area marketing activities and attending events to oversee operations at any events this may or may not include any relevant support for BHEs (Better Hearing Events)
* Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities
* Train HCCs on centrally driven marketing campaigns and how to handle response and patients
* Conduct regular marketing training for HCCs
* Ensure marketing materials and practices in centers are current and on brand
* Report to marketing on a monthly basis on region as well as KPIs
* Drive sustainable engagement by leading the regions yearly Engagement Survey( HearMe) and implement strategies for improvement
* Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards
* Other duties and responsibilities as assigned
Job Qualifications
Education:
* Bachelor's Degree preferred
Certifications:
* Not applicable
Industry/Product Knowledge Required:
* Prior experience/knowledge with hearing aids is a plus
Skills/Abilities:
* Professional verbal and written communication
* Strong relationship building skills with customers, physicians, clinical staff
* Experience with multiple EMR system is a plus (RBS)
* Experience with Microsoft Office and Outlook
* Knowledge of HIPAA regulations
* Ability to exhibit empathy
Work Experience:
* 2+Years in a health care environment is preferred
* Previous management experience preferred
* Previous training experience is preferred
* Previous customer service experience is required
Statement of Other Duties: This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.
Salary: $60,000 - $80,000 + 10% Bonus
We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Assistant Manager - Plaza Escorial
Operations manager job in Carolina, PR
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.
What You'll Do
* Support strategies and processes to drive store sales and deliver results through a customer centric mindset.
* Recruit, hire and develop highly productive Brand Associate and Expert teams.
* Own assigned area of responsibility.
* Implement action plans to maximize efficiencies and productivity.
* Perform Service Leader duties.
* Ensure consistent execution of standard operating procedures.
* Represent the brand and understand the competition and retail landscape.
* Promote community involvement.
* Leverage omni-channel to deliver a frictionless customer experience.
* Ensure all compliance standards are met.
Who You Are
* A current or former retail employee with 1-3 years of retail management experience.
* A high school graduate or equivalent.
* A good communicator with the ability to effectively interact with customers and your team to meet goals.
* Passionate about retail and thrive in a fastpaced environment.
* Driven by metrics to deliver results to meet business goals.
* Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
* Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
* Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.
* Ability to travel as required.
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Region Manager (San Juan, PR, PR, 00908)
Operations manager job in San Juan, PR
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Region Manager is responsible for the sale of consumable products in the Life Sciences industry (pharma/biopharma, medical device, and related industries) within an assigned geographic region. Working with sales leadership to develop strategies for achieving commercial targets, they also directly manage and coordinate activities of their sales team to meet planned goals and objectives.
What you will do as a Region Manager
Business Management
* Facilitates the development and expansion of the region's business by initiating and nurturing key relationships and associations in the Life Sciences industry.
* Monitors and reports market trends to appropriate internal partners and implements region strategies to capitalize on all opportunities.
* Identify top prospects, projects, and opportunities and ways to improve productivity and drive continuous improvement in the sales process.
* Comply with the spirit and letter of laws, government regulations, and company policies.
Achieving Financial Objectives
* Develops and clearly communicates business strategies.
* Drives activities to achieve financial targets for the region and/or assigned territories.
* Participates in setting pricing strategies using established policy guidelines.
* Manages time, travel, expenses, and sales activities to maximize effectiveness.
Customer Focus
* Ensures customer needs are communicated and interpreted into all facets of organizational structure.
* Interacts regularly with other functional leaders to ensure process improvements are implemented effectively.
* Assures that all direct reports are trained properly and can deliver an integrated, customer solution presentation.
Employee Development
* Creates an environment which encourages self development, creative thinking and problem solving.
* Coaches the team to leverage their role to ensure positive team selling relationships.
* Identifies training and educational needs of their region; assures information, resources, education, support are provided to the team through various support functions.
* Uses all available tools and techniques to develop and communicate vision.
* Recruits, interviews, and selects individuals matching the profile of the respective STERIS job description.
The Experience, Skills and Abilities Needed
Required
* Bachelor's degree required
* 5 years minimum of sales experience in the pharmaceutical or life sciences market with responsibility for multiple products
* 2 years minimum of managerial experience within performance reviews, training, and succession planning, etc.
* Proficiency with Microsoft Office and Customer Relationship Management Software
* Must have a valid driver's license, passport, and the ability to travel internationally (40-50%)
* Bilingual (fluent in Spanish, Advanced English) to communicate with Customers and global STERIS team
Preferred
* Bachelor's or Master's degree in Chemistry, Biology/Microbiology, Pharmaceutical Science, or Engineering
* Significant sales support skills and experience including dealing with complex multifaceted sales situations effectively utilizing a team approach - strong leadership, matrix organization management, interpersonal, communication, organization, and presentation skills
* Skilled in motivating diverse teams, fostering accountability, and building resilience
* Coaching, providing feedback, developing talent
* Excellent communication and negotiation skills
* High emotional intelligence and adaptability in a fast-changing industry
* Skilled in setting KPIs, monitoring progress, and adjusting strategies
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
* Base Salary + Incentive Compensation Program
* Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
* Cell Phone Stipend
* Flexible Time Off + 9 Corporate Holidays Per Year
* Excellent Healthcare, Dental, and Vision Benefits
* Healthcare and Dependent Flexible Spending Accounts
* Long/Short Term Disability Coverage
* 401(k) with a Company Match
* Parental Leave
* Tuition Reimbursement Program
* Additional Add-On Benefits/Discounts
* Opportunities for Advancement in a Stable Long-Term Career
Pay range for this opportunity is $105,400.00 - $136,400.00. This position is incentive plan eligible, at target earnings of $45,000 - $55,000, depending on performance.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit ***************
If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Senior Operations Supervisor
Operations manager job in Gurabo, PR
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at *******************
Job Function:
Supply Chain Manufacturing
Job Sub Function:
Manufacturing Pharmaceutical Process Operations
Job Category:
People Leader
All Job Posting Locations:
Gurabo, Puerto Rico, United States of America
Job Description:
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at *******************/innovative-medicine
We are searching for the best talent for a Senior Operations Supervisor to be in Gurabo, PR!
This is an experienced professional with high technical expertise, responsible for fulfilling the production/manufacturing schedule requirements in terms of quantity and due dates maintaining the highest quality standards in compliance with company policies and procedures, and all applicable regulations.
Key Responsibilities:
Plan day to day of manufacturing and/or packaging functional areas assigned; and be responsible for the supervision, mentoring, and development of assigned personnel.
Collaborate and influence business partners; be a servant leader and promote diversity and inclusion.
Monitor and control the manufacturing process for its efficiency (yields, scrap, equipment downtime, personnel attendance, etc.) and coordinate services from supporting departments to maintain the department efficiency, productivity and compliance.
Be responsible for developing and updating all areas SOP's, JHA, Batch Records, forms and log books to reflect the process and to be fully aligned with cGMP's and EHS requirements.
Perform systematic walkthroughs audits of the operational floor to ensures compliance with cGMP's, EHS at all times.
Be responsible for on time and complete investigation of deviations on its area of control.
Ensure that validation and startup of the equipment and processes are performed as scheduled. Measure and monitor process performance and make suggestions for corrective actions as needed.
Effectively participate in regulatory and internal audits of area of responsibility.
Manage recruitment and staffing process and carry out special assignments/projects, as required.
Qualifications
Education:
A minimum of Bachelor's degree is required. Focus degree in Business Administration, Science, Pharmacy, Engineering or other related field is preferred
Aseptic Techniques, DEx and/or Six Sigma Certifications (i.e. Yellow Belt and Green Belt) are highly preferred
Experience and Skills:
Required:
At least four (4) years of experience in a manufacturing regulated industry
Experience in the Pharmaceutical Parenteral industry environment
Supervisory or team/group leader experience
Solid understanding of machines, including their designs, uses and maintenance
Good knowledge of scientific investigation processes
Regulatory compliance, safety and environmental controls knowledge
Proficiency in English and Spanish languages (verbal and written)
Proficiency in Microsoft Office tools (i.e., Word, Excel and PowerPoint) Basic operational knowledge of SAP and Trackwise
Preferred:
Knowledge of business and management principals involved in strategic planning, resource allocation, human resources, leadership techniques, production methods, and coordination of people and resources
Knowledge in disinfecting process
Knowledge in parenteral fill and finish including lyophilization process
Solid understanding in statistics and its applications
Other:
Flexibility and availability to support all shifts, extended hours, holidays and weekends.
The position requires up to ten percent (10%) domestic and international travel.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
Agile Manufacturing, Business Behavior, Chemistry, Manufacturing, and Control (CMC), Communication, Data Analysis, Developing Others, Gap Analysis, Good Manufacturing Practices (GMP), Inclusive Leadership, Leadership, Manufacturing Standards, Operational Excellence, Pharmaceutical Industry, Plant Operations, Process Optimization, Project Administration, Supervision
Auto-Apply